Social jobs

Are you motivated by empowering and assisting others? Could you help us achieve our goal of helping everyone find a way forward, whatever problem they face? 

North Yorkshire Citizens Advice & Law Centre is looking for enthusiastic individuals to join our advice team and make a real difference to their community. The role is office based only – this can be in any one of the following North Yorkshire offices: Northallerton, Scarborough or Selby.

As an Advice Trainee you will learn about all aspects of our service and develop skills to deliver high quality advice on debt, welfare rights, employment, housing, family and other legal issues. This will be delivered mainly via telephone but also via email and face to face. 

The successful applicant will have a positive attitude and desire to learn, excellent IT skills, and strong communication skills. You will need to have the ability to work on your own initiative and as part of a team. 

This role would suit someone who is passionate about achieving the best outcomes for clients and is committed to reducing the impact of the cost of living crisis. Advice experience is not essential and full training will be provided. Trainees usually become proficient in their roles within 12-18 months.

*We reserve the right to close this vacancy early, so please submit your application as soon as possible.

Do you love food, variety and helping people? Do you have retail experience and enjoy engaging with a wide range of customers? Are you able-bodied and have the physical fitness to support the team with receiving deliveries? Join Pecan as our Pantry Assistant and help us deliver an exceptional service to the community through the Peckham Pantry. 

The Pantry is a pioneering social supermarket, and this is an exciting opportunity to be part of the campaign to eradicate poverty. This role will enable the provision of healthy food to people in our community who would otherwise struggle to feed their family. You will support the manager and a team of ambassadors (volunteers) to deliver excellent customer service and safe working practices.

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:

• Receiving deliveries and support the team to ensure the stock monitoring and management process is followed all the time. 
• Ensure the Pantry 'shop floor' is kept well stocked and well presented. 
• Meet and greet customers visiting the Pantry in a warm and friendly way that promotes Pecan's values of Kindness, Belief and Hope. 
• Support the Pantry Manager to manage the ongoing operation of Peckham Pantry. 

Key Requirements (specific skills, qualifications required):

• Experience of food-based stock control systems and knowledge of food hygiene. 
• Physical fitness, tha ability to stand for long periods, and move stock. Able-bodied, owing to the physical demand of the role. 
• Good IT skills, with a working knowledge of MS Office applications. 
• Highly organised, methodical and a good multitasker. 
• A team player, and able to work once a week in the evening on our monthly rota and on the occassional Saturday. 

Desirable knowledge/expertise

• Experience working or volunteering in a charity or community organisation.
• Knowledge of the food poverty sector.

Please read the Job Description for more information.

Closing Date: Tuesday 6th May 2025, 9am

Interview Date: Week commencing Monday 12th May 2025, Details TBC (there will be a trial shift followed by formal interview questions).

Start Date: ASAP

Our Area Leads are new roles that will add capacity and strength to our team of Bereavement Practitioner’s, Family support workers and volunteers across a defined geographic area. The roles will work with the Head of Service delivery and lead Sandy Bear activity across their designated area, develop strong links across a variety of networks and forums to ensure our beneficiaries access the right support, at the right time.

These roles are great for those passionate about having the opportunity to support our families directly, whilst also being involved in broader development work to enable strong collaborations and partnerships which empower people to achieve better outcomes.

We can't do it alone, so you will spend time working with other organisations and services in collaboration to ensure we don't duplicate provision, instead focussing on gaps in services supporting bereavement for Children, young people and families.

Posts are offered on a full-time basis, though flexible working patterns and some reduced hours may be considered.

Welsh Speakers are particularly welcome for this position or a willingness to learn.

Position: Programme Co-ordinator

Salary: £30,000 – £33,000 FTE

Hours: 18 hours, with flexible working

Responsible to: Programmes Manager (WEN) & senior staff member in each organisation (this is a matrix managed role)

Contract type: Fixed term to December 2027

About Equal Power Equal Voice

The Equal Power Equal Voice (EPEV) programme provides mentoring, training and peer-networking opportunities to ethnic minority people, LGBTQ+ people, disabled people, women and people with any combination of these identities across Wales. This important and unique programme is delivered in a strong and established partnership with Disability Wales, Ethnic Youth Support Team (EYST), Stonewall Cymru and Women’s Equality Network (WEN) Wales.

The EPEV programme aims to ensure more diverse representation in politics and public life by strengthening the knowledge and skills of those who aspire to be there, while learning from and being supported by those who have achieved positions of power, influence and authority in the face of these challenges.

You will build on the success of the previous EPEV programme cycle, which ran between 2021-2024. They will bring enthusiasm and innovation to ensure the next EPEV programme cycle (2025-2028) is efficient and effective and provides the best possible experience to mentees and mentors, paving a direct route to seeing greater diversity in political and public life in Wales.

The EPEV programme is made possible through funding from the Welsh Government and The National Lottery.

This role is part of a collaborative effort, with Programme Co-ordinators being based at each of the partner organisations.

About the Role:

The Programme Co-ordinator will work alongside similar post-holders at Disability Wales, EYST and Stonewall Cymru, and will support WEN’s Programmes Manager to deliver in partnership the Equal Power Equal Voice programme. You will lead on recruiting and supporting the cohort of approximately 25 pairs of mentees and mentors from your organisation. You will support the Programmes Manager in delivering all events within the programme and will attend events online and in person across Wales, and approximately once a year in London.

With a proven track record of delivering projects, you will be dynamic, organised, a good communicator and able to connect people to help them achieve their goals. You will be extremely motivated, able to work on your own initiative and be ready to join a high-performing yet fun and supportive team who are all committed to equality.

We particularly welcome applications from candidates who have lived experience of intersecting discrimination.

Welsh Speaker: Desirable

Key Objectives of the Role are:

• Working with your cohort of mentees to enable them to access the learning programme, benefit from the peer–to–peer support group and from the relationship with their mentor.
• Supporting the Programmes Manager in delivery of a successful mentoring programme according to the project plan.

Main Tasks will include, but not be limited to:

Project Organisation and Delivery

• Supporting the Programmes Manager in setting up all systems and lead the recruitment of mentees and mentors from your organisation’s networks
• Matching the mentees to appropriate mentors
• Supporting the organisation of the training events and training sessions by sourcing appropriate speakers, organising online sessions and / or physical events
• Organising the peer-to-peer support group for your cohort of mentees
• Working with partners and the Programmes Manager to recruit, liaise with, and keep central register of all possible mentors and support those mentor for your organisation’s cohort
• Keeping records of all achievements of mentees as they progress, checking in with them regularly on their learning journey
• Giving support to Mentees, as needed, on a case by case basis
• Contributing to quarterly reporting and evaluation

Partnership Liaison

• Liaising with the three other Project Co-ordinators and the Programmes Manager to ensure the programme is delivered effectively
• Networking widely across the public and third sectors to promote the programme and identify opportunities relevant to it

External communications

• Being an ambassador for the programme, speaking at events where appropriate
• Liaising with the WEN Communications and Engagement Officer to help publicise EPEV

General Responsibilities and Duties

• Conducting the duties of the job description in accordance with the operational policies of WEN Wales and of the EPEV programme, including but not limited to: the safeguarding policy, diversity policy, social media policy, data protection policies, home working and other policies.
• Maintaining good with all stakeholders, including staff, mentors, mentees, volunteers, Directors / Trustees, partner organisations and Members.
• Contributing to the general administration and delivery of all programmes of WEN Wales, as required.
• Undertaking any other reasonable duties as may be required by the role.

Closing date: 10th May 2025

Introduction to TDS

TDS is a not-for-profit organisation with a clear social purpose: to raise standards in the private rented sector. Established to create a fairer and more professional rental market by protecting deposits and resolving deposit disputes, TDS has since expanded its mission. Today, we invest in a range of additional services and initiatives that further our commitment to improving the sector.

Key initiatives relevant to this role include:
- Developing an influential research programme to ensure that laws and regulations are informed by robust evidence.
- Funding a range of projects and organisations through our two independent charities.
- Leveraging our direct communication channels with millions of tenants, landlords, and letting agents to educate and inform all parties.

JOB DESCRIPTION

Key initiatives relevant to this role include:
- Developing an influential research programme to ensure that laws and regulations are informed by robust evidence.
- Funding a range of projects and organisations through our two independent charities.
- Leveraging our direct communication channels with millions of tenants, landlords, and letting agents to educate and inform all parties.

Introduction to the Role

We are looking for a Research and Policy Officer (Maternity Cover) to join our expanding Policy and Research department, which also oversees the TDS Charitable Foundation. This is a pivotal role supporting our mission to improve standards in the private rented sector through impactful research, thought leadership, and policy engagement.
The successful candidate will play a key part in delivering our research programme, including overseeing flagship projects like the Voice of the Tenant and Voice of the Landlord surveys, and producing high-quality qualitative and quantitative research.

You will also support the smooth running of the Charitable Foundation’s grant-making and governance activities and contribute to our work influencing policy and practice across the UK’s private rented sector.
This is a great opportunity for someone passionate about housing, with a solid grounding in research and an interest in policy, to join a values-driven organisation delivering real-world impact.

PRINCIPAL RESPONSIBILITIES

Research
1. Collaborate with external research contractors to deliver the regular ‘Voice of the Tenant’ and ‘Voice of the Landlord’ Survey.
2. Ensure the research findings are widely disseminated through different channels, including events, publications, briefings and digital content.
3. Help identify research gaps and contribute to the development execution of new research projects or commissioning of external research.
4. Conduct proactive desk-based research to identify emerging trends, new policy developments, and partnership opportunities relevant to the Foundation and the sector.
5. Undertake in-house research activities, such as literature reviews, focus groups, stakeholder interviews, where required.
6. Contribute to the drafting and production of high-quality research reports and briefings, ensuring clarity, accessibility, and relevance for policy and practice audiences.

Policy
7. Monitor and analyse relevant legislative and regulatory developments, consultations, and debates, identifying implications for the sector and TDS’s work.
8. Support the development of TDS’s policy positions by preparing briefings, drafting responses to consultations, and summarising evidence from research.
9. Help communicate TDS’s policy insights and positions clearly and effectively to internal stakeholders, partners, and decision-makers.

Charity co-ordination
10. Act as a key point of contact for grant-funded projects, supporting projects to share progress and impact, and identify any support needs.
11. Help to Coordinate the TDS Charitable Foundation’s quarterly Board of Trustee meetings, including preparing board papers, taking minutes, and following up on actions.

PERSON SPECIFICATION

Essential characteristics

1. Qualifications and experience
Essential:

• Educated to degree level in a relevant subject.
• At least 3 years’ experience in research, social policy or similar role (or equivalent post-graduate study).
• Knowledge of research design
• Proven track record of producing content to communicate to different audiences.
• Experience of building relationships with external stakeholders.

Desirable:

• Knowledge of the housing sector or charitable work.

2.  Job Knowledge
Must be able to:

• Demonstrate excellent verbal and written communication skills.
• Show an ability to build relationships with stakeholders.
• Demonstrate organisational skills to help coordinate multiple projects.
• Utilise strong IT skills including sound knowledge of MS Office.
• Prove ability to write content for different audiences.

3. Communication
Must be able to:

• Work as part of a team;
• Have good interpersonal skills, communicating effectively with colleagues, funded projects and other stakeholders.

4. Equal Opportunities

• Must be able to demonstrate a commitment to equal opportunities, diversity and inclusion.

5. Required behaviour and attitude

• Applicants must be able to:
• demonstrate an affinity for customer excellence
• recognise the importance of fairness in all of our work
• demonstrate how they are making a difference in the work that they do
• is able to articulate the importance of teamwork
• are committed to excellence in all that we do;
• help create a great place to work.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

Hours of the role
35 hours per week. Monday to Friday, 9am to 5pm.

To apply, please submit your CV and a covering letting outlining how your skills and experience match the person specification.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.

The Fundraising and Marketing Assistant will support the charity’s fundraising activities, helping to generate income through community fundraising, events, grants, corporate partnerships, and donor engagement.

The role involves administrative support, donor communication, event coordination, and database management to ensure the success of fundraising campaigns. The assistant will be working closely with both managers in the Fundraising and Communications team.

Based at our headquarters in Chipping Campden, we can offer a flexible working pattern throughout the week 

Please send a cover letter and CV

• Community Housing is looking for a Chief Financial Officer.
• This is a hybrid role, 2 days a week in the office.

About Our Client

Community Housing is a social business and one of Worcestershire's largest Registered Providers (RP) of social housing. They provide and manage general needs and sheltered housing homes.

They are a main employer in the Wyre Forest and employ over 300 members of staff in their headquarters based in Kidderminster.

Community Housing are an ambitious team, focused on providing affordable, quality homes and delivering great services in safe communities. In simple terms, they want to be the best landlord they can possibly be.

Job Description

This is an opportunity to join Community Housing as their next Chief Financial Officer, responsibilities will include:

Working closely with the rest of the Executive Team and the Board to contribute to the strategic leadership and management of the organisation, playing a crucial role providing financial challenge to the Executive and the Board.
Providing inspirational financial leadership to Community Housing to ensure that the organisation meets its financial strategic aims and objectives aligned to Corporate Plan, Vision and Values.
Managing the finance function in order to deliver robust financial controls, improving performance and mitigating the risk for Community Housing in the long run.

Leading, motivating and developing the Finance, IT, Procurement and Risk functions.

The Successful Applicant

• You will be a CCAB or equivalent qualified accountant with a proven track record of achievement, with the ability to drive and manage a diverse workforce. 
• The ideal candidate will have worked in social housing or other relevant industries, with experience managing a finance function. It is also important you have previously attended board, audit or finance committee meetings.
• Community Housing's values are at the heart of everything they do, enabling each colleague to positively contribute to the organisations success.

What's on Offer

Closing date 8th May 2025

Hybrid working 2 days a week in the Kidderminster office.

Contact
Elizabeth Campion
Quote job ref
JN-042025-6722072Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

Do you have a passion for God's mission in London? 

Do you have a heart for those least likely to hear the gospel - and a gift for connecting with them? 

Could you come alongside local churches to engage, envision and equip them to reach more Londoners with the life-changing news of Jesus? 

At London City Mission, we estimate that one in two Londoners, that’s roughly 4.5 million people, are unlikely to hear the gospel in their lifetime. For many of these people, their everyday experience will be one of rejection or helplessness and their cultural and religious background may mean they are least likely to hear the gospel. It’s clear throughout the Bible that God has a heart for people who are marginalised and overlooked. And tragically, it’s often in London’s most deprived communities that people are least likely to hear the invitation to repentance and eternal hope in Jesus. 

At London City Mission, we are partnering with churches who have a growing passion for reaching out to the communities around them, but who need equipping and building up for this crucial work. Our aim over the next five years is to see 150 new missional teams established in churches across London. These missional teams are groups of church members who take responsibility for a ministry to a community who may not otherwise hear about Jesus, are affirmed and publicly supported by the church leadership, pray for each other and for the people they want to invite to follow Christ, using their different gifts regularly to reach people who are part of this community. We pray that, together by 2029, these teams will be part of 25,000 gospel conversations within communities where Jesus Christ isn't known. The Missionary role is, therefore, a Church mobilisation role.

We are seeking candidates for Missionary roles who have a passion for sharing the good news of Jesus with specific groups of Londoners, and who can also come alongside churches to train and inspire Christian believers to reach their local communities with the hope of the gospel.

Successful candidates will minister in – but not restricted to - the following locations:  

• Tower Hamlets team with a specialist focus on Islam & Other Religions* 

• Barking & Dagenham and Havering team with a specialist focus on Children, Youth and Schools 

*Men are under-represented in the Islam and Other Religions (IOR) specialism in LCM, and the IOR audience is more gender-sensitive, so we would particularly welcome applications from men for the Tower Hamlets role. The right candidates for both roles will, of course, be appointed on merit alone.

The successful applicants will have experience of outreach amongst the neediest groups in our society but will also understand the church landscape in London and be able to inspire those in London churches to get involved in outreach. They will work in missional teams to equip church volunteers for outreach where the most need is in their communities, drawing upon their particular experience when required. They will also need to be able to raise ministry personal support, including a target financial support as well as prayer supporters for the work of the Mission through personal and church partnership networks.

We will help train, develop and support you in your role through our professional and established Training team and your line manager and other colleagues. Our heart is to help you be the best that you can be in your role and to help you develop further in your missional and evangelism skills.

This position is a full-time, permanent appointment. Starting salary is £22,045 per annum plus £1,200 per month housing allowance (taxable). Mission housing will be discussed with successful candidates after probation. We also provide a generous employer contribution to a group pension scheme. Targets for personal financial support will be £9,500 for the year 2025. 

There is an occupational requirement that the persons appointed be an evangelical Christian. Occupational Requirement provision of the Equality Act 2010 applies. The appointed candidate will be required to undertake an enhanced DBS check. 

Closing date for applications: Tuesday 27th May 2025 at 12 noon. 

First Stage interviews will be held on Tuesday 17th June 2025. Shortlisted candidates will need to be available on this date from 9am and may be needed for the full day, depending on scheduling.

Second stage interviews will take place in July 2025.  

Candidates who are successful at the first stage will then be invited for a second stage interview – dates will be confirmed in due course.

Gordon Moody is the UK’s leading charity dedicated to supporting individuals severely affected by gambling harm. We provide specialist residential treatment centres across the UK, offering holistic, life-changing support for those in recovery and their loved ones.

We are currently seeking a Treatment Centre Support Officer to join our team. This role is crucial in ensuring the day-to-day operations of the centre run smoothly, while also supporting those reaching out for help.

Job Summary:

As the Treatment Centre Support Officer, you’ll be the first point of contact for individuals in crisis, staff, and visitors. You’ll provide front-line administrative and operational support to the Treatment Centre, working closely with our Business Support Team and Service Managers to ensure the centre runs efficiently and compassionately.

Key Responsibilities:

• Handle incoming calls and emails, including urgent enquiries from service users
• Triage applications and assign assessments to Recovery Workers
• Maintain accurate records using the Apricot system
• Develop and manage weekly staff rotas
• Prepare documents, letters, and reports for management
• Organise welcome packs for incoming residents and induction materials for new staff
• Greet and assist visitors, ensuring health, safety, and safeguarding compliance
• Order supplies, track maintenance issues, and maintain the treatment centre’s filing system

Qualifications & Experience:

Essential:

• Experience in a senior administrative or customer service role
• Excellent IT skills, including Microsoft Office (Excel, Word, Outlook)
• Strong organisation and time-management abilities
• Effective written and verbal communication skills
• Experience handling sensitive information with discretion
• Ability to work independently and manage multiple tasks

Desirable:

• Knowledge of the Apricot data system or similar CRM tools
• Experience working in a healthcare, or recovery-focused environment
• Level 3 Business Administration qualification (or equivalent experience)
• Familiarity with rota planning and resource coordination

What We Offer:

• A supportive and inclusive work environment
• The opportunity to make a meaningful difference every day
• Training and development opportunities

Job Title: Deputy Service Manager

Location: Lambeth, London
Salary: £37,635 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Deputy Service Manager to support women and children who are impacted by domestic abuse and other forms of violence against women and girls.

In this role you will provide line management and support to staff who work with and help women and their children who experienced domestic abuse and are staying living in our refuges. Our Lambeth refuges are culturally specific services for women and children of African and Caribbean heritage. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours on call rota. 

Closing Date: 09:00am 6 May 2025

Interview Date: 14 and 15 May 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Job Title: Qualified Careers Adviser

Location: Newbury (Job Centre Plus) / Hybrid

Salary: £27,058 to £32,343 per annum (depending on experience)

Hours: Full-time (37 hours per week)

Contract: Permanent

Reports to: Area Manager

About CXK

CXK empowers people to succeed in employment, education, and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

· Ethical – We work with professionalism, honesty, and integrity

· Passionate – We reach out enthusiastically to all who need out support

· Innovative – We inspire, enhance, and improve

· Collaborative – We engage, support, and share with others

You can click here to learn more about us.

The National Careers Service

The National Careers Service provides free, professional careers information, advice, and guidance to help you make decisions about learning, training, and work at any stage of your career. The service is available to anyone living in England and aged 13 or over.

Through the National Careers Service, anyone can access professional careers advice and support for free via webchat, on the telephone, and face-to-face with a qualified careers adviser in your local area.

Skilled careers advisers can provide support on any aspect of your career journey.

The Team

As part of the National Careers Service team in the Southeast, you will be part of a small cohort of highly experienced and qualified Careers Advisers provide Careers Information, Advice, and Guidance (CIAG) by various methods including, Face to Face, Telephone and Virtual (MS Teams) appointments. The success of team is their excellent communication and ability to support each other on a daily basis.  

The Role

As a qualified Careers Adviser, you will be responsible for the daily delivery of Careers Information, Advice, and Guidance to adults on a range of opportunities, including learning, career paths and employment.

As a Careers Adviser you will use your experience of working with people within the community from a variety of backgrounds using various methodologies to empower customers as they seek to overcome barriers to progression and make informed career decisions about their futures.

The ideal candidate will demonstrate their abilities to achieve their goals on an outcome-based contract supporting others to achieve their goals. You will be organised, flexible in your abilities to support the needs of the charity.

From time to time, you will be required to attend CXK Head Office (Ashford, Kent) for meetings, events and other organisational activities.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

· IAG qualification at Level 4 or above

· A commitment to undertake all necessary training for the role including Career Progression Development (CDP) as directed

· Education to at least A level standard (or equivalent)

Essential Criteria

· Experience of working towards and achieving targets and Key Performance Indicators (KPI’s) with regular reviews, to meet the delivery needs of the charity

· Experience of direct work with face-to-face collaboration with people in a formal or informal setting 

· Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word, MS Teams, and use of PowerPoint

· Experience of working with people from a diverse range of backgrounds

· Ability to build effective and professional relationships with partner agencies and organisations

· Efficient data inputting skills that show an attention to detail and an understanding of the impact of this work

· An awareness of the issues affecting people, particularly the impact of social and economic disadvantage on personal motivation, confidence, and ability to progress through education, employment, and training

· Full UK drivers’ licence and use of own vehicle for work purposes to travel across county to support the charity needs as directed by the Area Manager

You can read more via the Person Specification here

Employee Experience

As a National Careers Service Careers Adviser, you will be providing impartial Careers Information, Advice, and Guidance (CIAG) opportunities to a high-quality, professional standard of service for all adults and young people (over 13 years) living in England, including, learning, employment and career progression options. Careers Advisers are required to be flexible, operate within the scope of the contract and attend venues in the delivery of the service as agreed with your line manager.

Benefits of working with us

Our employee benefits include:

· 30-33 days holiday, plus bank holidays

· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)

· Benenden private healthcare cover

· Flexible working

· Enhanced maternity and paternity leave

· Training and development programmes and opportunities

· Mental and physical healthcare initiatives

and more

Recruitment Timeline

Vacancy closing date: Thursday 8th May 2025

Application review date: Friday 9th May 2025

Interviews dates: From: Friday 16th May 2025

Useful Information

If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team.

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

Job Title: Eastern European Floating Support Worker 

Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum inclusive of London weighting if applicable
Contract type: This post is Fixed Term Contract until March 2026. There is a possible extension of contract depending on funding

Hours: 37.5 hours per week 

We are recruiting for Floating Support Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse

You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities. 

It is desirable for candidates to be proficient in one or more Eastern European languages.

You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player. All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. 

The post holder will provide a high-quality personal welfare support service to Eastern European survivors of domestic abuse and other forms of violence and abuse and their children. The post holder will empower Eastern European survivors by providing them with emotional and practical support, including support to access safe accommodation. 

The post holder will provide capacity building in the form of advice, advocacy, support and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities. 

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 16 May 2025

Interview Date: 27 May 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

At Toc H Newport, we offer co-produced activities, outreach services and practical support to some of the most disadvantaged individuals and families in the area, reaching over 600 individuals in 2024.Our vision is of a neighbourhood where everyone has the strong community life, emotional wellbeing and socioeconomic opportunities needed to flourish.

Our centre for service delivery is the Toc H Community Centre in Eveswell, Newport, where our offer includes our popular Stay and Play sessions for low-income families, and children’s after-school club Active Juniors. Our activities and services are incredibly popular, and we hold longstanding partnerships with local agencies and stakeholders. 

It is an exciting period of growth for Toc H Newport, with a number of new funding streams making it possible for us to reach many more families in need across Newport in 2025 and beyond. This includes a £300,000 grant from the Ministry of Housing, Communities and Local Government’s Community Ownership Fund, allowing us to soon complete a full structural and interior renovation of our facilities.  Following a Community Asset Transfer, our space will soon triple in size, meaning we can offer more activities and services to more local people. It’s a great time to join us and become part of a dynamic, collaborative team, committed to driving positive change at a local level.

**This role can be negotiated as a consultancy contract.

Senior Manager (Humberside Women's Centres)

PLEASE NOTE - Applicants will only be considered if you provide both a CV and Cover Letter

The role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.

Salary: £39,375 - £40,425

Location: Hull

Hours: 37 hours full-time

Closing Date: 9.00am, 19th May 2025

Interview Date: 4th June 2025

Together Women is looking for an outstanding Senior Manager to lead our Humberside team, and to manage our busy and vibrant Women’s Centre in Hull City Centre, as well as our hubs across Bridlington, Beverley and Goole.

About Us

Together Women is an award-winning charity that supports women and girls across the North of England, with particular focus on women who are involved in or at risk of entering the criminal justice system. Our vision is for women and girls to feel safe, valued and in control of their own life choices.

From our Women Centres, we provide tailored support across a range of different pathways, including housing, domestic abuse, debt and unemployment. As a charity led by women, for women, we provide trauma informed, holistic support to help break cycles of trauma, abuse and re-offending, and evoke systems change.

Women become involved in the Criminal Justice System for a complex range of reasons. In our gender-specific centres, we provide holistic support to women by women, to overcome challenges and address needs. We support women build upon their strengths and work through any barriers that are preventing them from progressing and achieving their potential.

Role summary

As Senior Manager for Humberside Women’s Centres you will play a pivotal role in leading and managing our centres and contract delivery in Humberside. Working closely with the Director of Services and supported by a senior key worker your focus will be on providing high quality, trauma-responsive support to women with experience of, or at risk of entering the criminal justice system.

You will lead on managing and delivering our contracts across Humberside to ensure our operational and strategic objectives are met. You will also focus on building excellent relationships with funders and key partners and identifying new partnership and advocacy opportunities.

Supported by a Senior Key Worker, your responsibilities will encompass the day-to-day management of our Women's Centres and contract delivery partners across various locations, including our Hull Women’s Centre, our Hubs in Goole, Beverley, and Bridlington, as well as partnerships in Grimsby and Scunthorpe. 

Managing a team of Key Workers, you will be responsible for ensuring women and girls receive an exceptional service from within a safe, trauma-responsive, women-only spaces. Working alongside our statutory and non-statutory partners in Criminal Justice and Health and Social Care, you will ensure the continued strategic development of the Women’s Centre and represent Together Women at local and regional level.

Your responsibilities will also include identifying and pursuing new funding opportunities, and ensuring the continuity of existing services through effective contract management. As a forward-thinking individual, you will contribute to the wider strategic direction of the organisation as part of the senior management team, which will entail submitting high-quality monitoring reports to funders, line and team management, and contributing to the ongoing development of the vision, mission and values of Together Women.

Key accountabilities

Humberside service delivery

· Provide strategic and operational management for Together Women’s services across Humberside, including our Hull Centre and our Goole, Beverley and Bridlington Hubs.

· Lead on the planning, implementation, and evaluation of our work across Humberside, and embed Together Women’s values across everything we do.

· Ensure all TW policies and procedures, including safeguarding are implemented, overseeing appropriate staff training and support.

People management

· Effectively manage a dispersed team, promoting collaboration, cohesion and consistency in delivery and approach, and promote a great workplace culture.

· Line manage direct reports, ensuring all staff receive regular support, supervision and performance review, case management support, and training and development.

· Effectively manage staff resourcing, ensuring we have a fully staffed team with the skills and competencies to provide high quality, trauma-informed services.

· Develop great working relationships across the organisation and build an open, inclusive and collaborative senior management culture.

Contracts and partnerships

· Lead and manage our statutory and non-statutory contract delivery partners.

· Oversee effective performance management of services; identifying risks, monitoring targets, assessing delivery standards, and ensuring requirements and quality standards are met.

· Lead, manage and develop effective service governance, quality assurance and auditing systems.

· Establish, build and maintain strong relationships with external partners including commissioners, funders, delivery partners and wider stakeholders

· Oversee systems and processes for obtaining feedback from stakeholders, including service users, in order to inform and improve service delivery

Financials and reporting

· Manage the operational budget, ensuring services operate within budgets and any variations are identified and reviewed

· Prepare and present accurate, timely reports to internal and external stakeholders as required.

· Identify relevant funding opportunities and prepare funding applications in collaboration with the leadership team, to support long-term sustainability of our services.

· Lead on development, implementation and management of our monitoring and evaluation systems and processes, to evidence the need, reach and impact of our work.

Additional Accountabilities  

· Support and embody the mission, ethos and values of Together Women. 

· Deputise for the Senior Leadership Team as required, both internally and externally. 

· Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position. 

· Maintain and improve competencies through continuous professional development.

· Abide by all organisational policies, codes of conduct and practices. 

· Support and promote inclusion, diversity and equality of opportunity in the workplace.

Role Requirements

Experience

· Leading, motivating and managing effective and successful teams (preferably in service delivery in the charity, voluntary or public sector).

· Management of contracts and maintaining great relationships with contract providers.

· Delivering monitoring & evaluation systems and auditing service quality and performance. 

Involvement of customers or services users in development, delivery and evaluation of services.

· Developing and implementing best practice and strategies on equity, diversity and inclusion.

Skills and Abilities – Essential

· Excellent spoken and written communication skills. 

· Excellent influencing, relationship-building and negotiation skills.

· Strategic planning and the ability to translate strategy into tangible plans and achievable goals.

· Ability to lead and manage a team of managers operating across dispersed locations.

· Solution-focused approach, and able to make effective, timely and considered decisions. 

· Ability to balance the need for reflection and responsiveness, and make decisions independently. 

· Proactive, collaborative and compassionate.

· Fluent budget management, and use of financial processes and systems

· Fluent in Microsoft Office and standard IT equipment 

· Excellent time management skills, manage own workload effectively, prioritise and meet deadlines. 

· Ability to respond positively to change, apply learnings and celebrate successes.

Skills and Abilities – Desirable

· Experience of managing services for women and/or in the criminal justice system.

· Implementation of organisational change or change programmes.

· Experience leading positive workplace culture and implementing strategies to boost employee satisfaction, morale and productivity.

· Experience of service user involvement and/or co-production practices.

· Evidence of continued professional development.

Other Requirements

· Able to travel locally, regionally and nationally as required.   

· Able to work some evenings and weekends and stay overnight where necessary. 

· Commitment to creating inclusive workplaces and anti-discriminatory practice. 

· Ability to apply principles of equity, diversity and inclusion to all areas of work.

· Commitment to upholding the rights of people facing disadvantage and discrimination in the CJS

The post holder is expected to work within policies and procedures of Together Women and be committed to its ethos and values.  This includes promoting and demonstrating the principles of equity (including encouraging diversity and tackling discrimination) and sensitivity to the environment. 

Please note this post is exempt under section 7 (2) (e) and (f) of The Sex Discrimination Act 1975 and therefore open to female applicants only. The successful applicant will be subject to an enhanced DBS check.