Social work jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital & Marketing Communications Manager
The Queen’s Reading Room
6 Month Fixed-Term Contract with potential for extension
Hybrid working (Home-based but with regular London travel required and office-working possible)
Salary: £35,000 per annum.
Help us grow a global community of readers.
The Queen’s Reading Room is a charity dedicated to celebrating the transformative power of reading. Inspired by Her Majesty The Queen’s passion for literature, and founded by The Queen in 2023, we connect readers around the world with books, authors and ideas through curated content, grassroots partnerships, innovative neuroscientific research, collaborations and major live events — including The Queen’s Reading Room Festival.
We believe books enrich lives, strengthen communities and support wellbeing. As we continue to grow our international audience and deepen our grassroots impact, we are seeking an exceptional Digital & Marketing Communications Manager to help shape the next chapter of our story.
The Role
This is a hands-on role at the heart of the charity.
You will lead integrated digital, marketing and media activity to grow audiences, drive ticket sales, strengthen brand reputation and amplify our impact. You will play a central role in delivering the marketing and ticketing strategy for The Queen’s Reading Room Festival and other major events, ensuring we meet ambitious audience and revenue targets. You will help convert major media moments into sustained follower and email subscriber growth and be responsible for improving website journeys and sign-up performance, using analytics to drive action.
Alongside commercial growth, you will work closely with our Impact Manager, supporting them to craft compelling stories about the charity’s reach and outcomes — particularly across our growing grassroots partnerships — ensuring our communications clearly demonstrate meaningful and measurable social impact.
This role combines strategic thinking with operational delivery. It would suit a confident, creative communications professional who thrives in a fast-paced environment and is comfortable working with senior stakeholders and high-profile partners.
Key Responsibilities
Marketing & Audience Growth
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Lead marketing strategy for The Queen’s Reading Room Festival and other major events, with clear audience and revenue objectives.
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Develop and deliver integrated ticketing campaigns across digital, email, social, media and partner channels.
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Manage ticketing communications and optimise audience conversion journeys.
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Monitor ticket sales in real time and adjust tactics to meet targets.
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Oversee paid marketing activity, including digital advertising and out-of-home placements where appropriate.
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Develop audience segmentation strategies to grow and retain supporters.
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Produce post-campaign and post-event reports with clear insights and recommendations.
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Convert peak media moments into follower growth and email subscriber acquisition.
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Optimise journeys from reach to follow/sign-up (not only ticket purchase).
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Report on follower and subscriber conversion, and recommend actions.
Digital Content & Impact Storytelling
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Lead digital growth strategy across social media, website and email platforms.
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Work with colleagues to plan content calendars aligned to campaigns, publishing milestones and cultural moments.
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Support the Impact Manager to translate data, insights and grassroots partnership outcomes into compelling, accessible stories, case studies and narrative content that clearly articulates the charity’s reach and measurable outcomes.
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Support the Impact Manager by ensuring impact reporting is integrated across digital channels and campaign materials.
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Oversee high-quality multimedia content creation (copy, graphics, short-form video) which supports the narrative of the charity.
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Draft and approve newsletter content distributed to a large database.
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Build and optimise welcome and follow-up journeys for new subscribers.
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Translate insight into prioritised changes across content, journeys and CTAs
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Use analytics to optimise engagement, growth and conversion.
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Own website performance and continuous improvement (UX and sign-up journeys).
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Ensure tracking is in place and use insight to drive action.
Media Relations & Press Office
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Manage day-to-day press office activity, including handling reactive media enquiries.
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Secure proactive media coverage across print, broadcast and digital channels to support campaigns and events.
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Build and maintain strong journalist relationships.
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Draft press releases, Q&As and briefing materials.
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Monitor and evaluate coverage, correcting inaccuracies where necessary and escalating issues appropriately.
Campaigns, Brand & Partnerships
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Develop and deliver integrated communications campaigns with measurable results.
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Ensure consistency of tone of voice and brand across all platforms.
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Build strong working relationships with publishers, literary organisations, cultural institutions and corporate partners to amplify reach.
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Conduct appropriate due diligence on partnerships in collaboration with senior leadership.
About You
We are looking for a strategic and creative communications professional with strong commercial awareness and excellent storytelling skills.
You will bring:
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Significant experience in digital marketing and communications roles.
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Demonstrable experience leading marketing campaigns with ticket sales or revenue targets.
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Experience marketing events, festivals or large-scale cultural programmes.
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A strong track record of social media growth and digital audience development.
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Experience handling media relations and securing coverage.
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The ability to translate data and impact outcomes into compelling public-facing stories.
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Excellent written communication skills and strong editorial judgement.
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Confidence working with stakeholders and external partners.
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Strong analytical skills, with the ability to interpret marketing and performance data.
You will also be:
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Creative and commercially minded.
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Calm under pressure and solutions-focused.
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Highly organised with strong attention to detail.
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Discreet and professional when handling sensitive matters.
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Deeply aligned with our mission to promote reading and literacy.
Experience in the charity, publishing, cultural or arts sectors is desirable but not essential. A genuine passion for books and reading is.
Working Arrangements
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Hybrid working, home-based with regular travel to London and the option to work in an office based in London Victoria. Our ideal candidate is based in or around London and must have the right to work in the UK.
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Some evening and weekend work required for major events and festival delivery.
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Occasional UK travel.
Why Join Us?
This is a rare opportunity to play an important role within a high-profile literary charity with international reach and cultural influence.
You will help shape how we grow our audience, strengthen our reputation and tell the story of our expanding grassroots impact — ensuring more people experience the joy and power of reading.
The charity working to celebrate and promote the power and benefits of reading; founded by Her Majesty Queen Camilla.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The two regional roles currently available are fundamental to the delivery of the third phase of the Seed Sovereignty Programme across southern and western England.
Working alongside the north east based England Lead, each role involves supporting seed networks across a dedicated region (southern or west of England- see regional map) through training, mentoring, and routes to market, as well as engaging with a range of groups and individuals through events, workshops and talks. The role involves collaborating with the rest of the Seed Sovereignty Programme team remotely to share best practices and develop the delivery of the work nationally.
Key Responsibilities for the role:
Seed knowledge: Understanding agroecology, small-scale seed production, seed sovereignty, and open-pollinated varieties.
· Has a good understanding of seed saving and agroecological seed systems.
· Supports outreach and communications to share knowledge on seed saving and agroecological seed systems.
· Assists in the identification and development of new regional opportunities.
Collaboration: Building strong, respectful relationships.
· Works closely with the Regional Leads and Coordinators through team meetings, working groups and collaborative projects to ensure smooth communication and delivery.
· Is the “go to” person for enquiries regarding activities within the region.
· Builds and maintains strong relationships with regional network partners.
· Develops new collaborations opportunities within the network and beyond it where strategically appropriate.
Training & Facilitation: delivering training sessions (in-person and online) for diverse groups.
· Supports the design, organisation, and delivery of training sessions and workshops (both in-person and online) for diverse participants at a range of levels.
· Assists with the coordination of regional training logistics and participant engagement.
Project Coordination: supporting events, and multi-stakeholder projects across regions.
· Works with the Programme team to deliver the bi-annual Seed Gathering and Seed TV webinars.
· Actively takes part in regional initiatives such as variety trials, mentoring programmes, seed production projects, and collaborative networking events.
· Liases with partners and participants to track progress and maintain project momentum.
Monitoring & Reporting: Collecting and presenting data.
· Monitor and track progress for the region in order to inform learning, evaluate success and report to funders.
Communication
· Confident with social media, websites and online working platforms in order to communicate the work and engage with the network effectively.
· A confident writer who can capture and express stories from the work and network in a variety of mediums, from blogs to social media posts to narrative funding reports.
Our shared way of working (core competencies)
Collaboration
Works collaboratively, valuing colleagues and partners as complementary parts of a whole. Builds strong, respectful relationships rooted in trust, care, reciprocity, and mutual respect.
Communication
Communicates with openness, kindness, and integrity. Uses language with care and intention, demonstrating strong written and verbal communication that reflects compassion and care.
Initiative & Adaptability
Proactive and self-motivated, able to work autonomously while valuing collective strength. Flexible and responsive to change, embracing learning and reflection to remain agile.
Problem Solving
Tackles problems thoughtfully and effectively, Approaches challenges with curiosity and creativity, involving others to find practical, ethical, and workable solutions. Thinks things through from different angles, balancing immediate needs with longer-term impacts.
Community Engagement
Committed to inclusive, compassionate practices that empower communities, networks, and individuals.
Cultural Awareness
Works sensitively and respectfully across diverse communities, recognising difference as a source of strength. Practice is informed by listening, learning, and humility
The client requests no contact from agencies or media sales.
We are seeking an experienced and diligent HR Administrator to provide HR admin support to the organisation. You will be responsible for all HR administration, including the production of HR paperwork, and serve as the day-to-day generalist HR contact for all employees. We do not currently have HR software, so reviewing our requirements in this area would be one of your responsibilities.
This is part-time fixed-term position, as we review the organisation’s needs in this area, and will be subject to review and possible extension at the end of six months.
As a small charity (c. 35 staff including part-time and casual workers), the role will require balancing practical tasks with more senior HR responsibilities. You'll be based in the office (a lovely rural setting near Twyford, Reading) for at least two days per week and, being situated within the rehabilitation centre, you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them.
As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies
Yeldall wants all those affected by addiction to heal, transform and thrive.
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The client requests no contact from agencies or media sales.
TRC Sexual Abuse & Rape Support Greater Manchester is seeking an experienced and committed professional to join our team as our Services & Operations Manager.
Based across our sites in Trafford, you will provide clinical and operational oversight of TRC’s service areas (counselling, ISVA, helpline & digital, and Pathfinder) and provide direct day-to-day service management. You will lead on safeguarding, act as a line of support between the client-facing services and the CEO, line-manage our service coordinators, lead on triage meetings and coordinate TRC's centre.
This job would be ideal for someone who is passionate about supporting survivors of sexual violence, has line-management experience and has case management experience in a specialist support service.
We are a feminist charity providing essential support for survivors of sexual abuse and rape in Greater Manchester.
The client requests no contact from agencies or media sales.
Hours: 35 hours per week
Contract: Fixed term to March 2027
Location: Hybrid, with regular travel across Hastings & St Leonards
Reports to: Citadel Coordinator – Hastings
About Housing Justice
Housing Justice brings communities together to tackle homelessness by building personal connections, fostering belonging, and working for justice in the housing system. We train and support volunteers to provide personalised assistance that helps people access accommodation, navigate services, and rebuild stability.
We welcome applications from all sections of the community and recognise the value of lived experience of homelessness.
About Citadel and your role
Citadel is a volunteer-powered homelessness prevention project supporting people experiencing, or at risk of, homelessness to settle into a home, sustain their tenancy, and feel part of a supportive community.
Since 2020, Citadel has expanded across Wales and England.
This is an exciting opportunity for a proactive, compassionate and solutions-focused individual who believes in the power of community to end homelessness, to be part of our growing community project in Hastings.
As our support worker, you will work alongside the Citadel Coordinator and our volunteers, to provide short-term, intensive support to individuals with complex needs, helping them overcome barriers to resettlement and tenancy sustainment.
You will use a trauma-informed, person-centred approach to help individuals build confidence, independence and lasting stability.
The role will require skills in support and advocacy, partnership working, and community building. For more information, please see the attached job description.
The client requests no contact from agencies or media sales.
Recovery Navigators (Mental Health) – Intensive Community Rehabilitation Service
Salary: £24,570 per annum
Location: Small Heath, Birmingham
37.5 hours per week – flexible shift patterns to include weekend and evening working. Part time roles will be considered.
We are the leading provider of mental health services in Birmingham and the West Midlands. Our Vision is “Better Mental Health for All” and our values of Respect, Partnerships, Recovery, Wellbeing and Prevention are at the heart of what we deliver. We have a well-earned reputation for excelling in quality delivery and plays a key role in supporting and influencing the wider mental health system across the city.
We have been able to diversify our services over recent years resulting in our offer to the citizens of Birmingham being expanded to include prevention and community-based asset services, crisis intervention, a Birmingham and Solihull wide Mental health Helpline as well as workplace wellbeing support.
You will be working as part of a multi-disciplinary clinically led Community Intensive Rehabilitation Team within Birmingham and Solihull Mental Health Foundation Trust and as such although the service manager employed by us will be your line manager you will be working as part of an integrated medical and psychology team. You will be working in partnership with people who are experiencing mental health difficulties who are currently living in their own accommodation within the Birmingham area and require a period of intensive rehabilitation. Your support of individuals will be a person-centred recovery approach that focuses on developing, maintaining, and strengthening individuals’ skills, abilities, and personal resilience.
Ideally you will be QCF/NVQ level 3 qualified or have a willingness to work towards this qualification. It is essential that you have an empathy for people experiencing mental health issues and are committed to service user involvement and empowerment. You will have a good understanding of equal opportunities, confidentiality, safeguarding and health & safety.
You will need to be flexible due to the shift patterns which include evenings and weekends. Shift patterns include 9.00am - 5.00pm and 12.00pm to 8.00pm.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
Closing date for applications is Thursday 5th March 2026
Interviews to take place on Monday 16th March 2026
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Waltham Forest MCHA service.
Sounds great, what will I be doing?
You will be providing day‑to‑day operational leadership to ensure the service runs safely, smoothly and in line with organisational values, while supporting, supervising and developing staff to maintain a positive, recovery‑focused culture. You will oversee risk management, safeguarding practice and quality assurance, using data and feedback to drive continuous improvement. You will coordinate partnership working, promote trauma‑informed and empowering environments, and manage resources, rotas and compliance with policies, procedures and regulatory standards. You will represent the service in external forums, support co‑production, maintain accurate reporting, and work with senior management on strategic development, underpinned by a strong understanding of equality and diversity legislation.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will be bringing experience of managing services or teams in mental health, social care, crisis support or similar community settings, with a strong understanding of mental‑health crisis work, trauma‑informed practice, recovery principles and co‑production. You will be confident overseeing risk management, safeguarding and safe decision‑making, while building effective partnerships with statutory and voluntary agencies. You will lead and motivate staff, manage resources and rotas, analyse information to drive improvement, and remain calm and solution‑focused in complex situations. You will maintain accurate records, uphold ethical and person‑centred practice, demonstrate inclusive and resilient leadership, work flexibly across sites and use IT systems confidently.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Communications Officer
Location: Home-based in the UK, within 90 minutes travel of Central London, with occasional national and international travel
Contract: 2 years with the possibility of extension dependent on continuation of funding.
Reporting to: Head of Communications
Salary: £30,000 to £35,000
Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme.
Overall purpose of role
As the WeProtect Global Alliance Communications Officer, you will:
Support the development and delivery of WeProtect Global Alliance’s communications and marketing activity, ensuring clear, consistent and engaging messaging that strengthens the Alliance’s visibility, credibility and impact globally.
Reporting to the Head of Communications, you will deliver high-quality digital, editorial and marketing outputs across multiple channels, including through our website, social media, newsletters, campaigns and events. You will also work collaboratively across the Secretariat to embed communications thinking into projects, policy work and member engagement.
A self-starter who is politically and culturally aware, you will be comfortable working in a small, remote Secretariat and across time zones. You will be highly organised, solutions-focused and detail-oriented, with a genuine commitment to child protection and to WeProtect Global Alliance’s mission and values.
About WeProtect Global Alliance
Who we are
WeProtect Global Alliance is a global movement dedicated to ending the sexual exploitation and abuse of children online. We bring together governments, the private sector, civil society, and international organisations to create a safer digital world where every child can thrive.
Our Alliance connects over 300 members from across the globe, uniting diverse expertise and resources to protect children from harm, no matter where they are.
WeProtect Global Alliance is supported by a small, high-performing Secretariat of remote working staff based in the UK/Ireland and is overseen by an influential Global Policy Board drawn from our membership.
Our vision
A digital world free of child sexual exploitation and abuse
Our mission
To work together to build, engage and support a diverse, child-centred global network with the commitment, knowledge and skills to tackle technology-facilitated child sexual abuse and exploitation.
What we do
We focus on driving policy change, fostering international collaboration, and promoting cutting-edge research to combat online child abuse.
Through shared data, insights, and best practices, we empower our members to develop more effective solutions and inspire a coordinated global response.
With a steadfast commitment to child safety, WeProtect Global Alliance stands as a catalyst for change, advocating for a world in which technology empowers and protects children, not endangers them.
Together, we’re creating lasting impact and building a future where every child is safe online.
Job description
Key responsibilities
Communications planning & delivery
· Support the Head of Communications to implement the Alliance’s communications strategy.
· Contribute to communications planning and communications calendar for organisational priorities, including policy outputs, research, events and member initiatives.
· Ensure a consistent pipeline of integrated communications activities
· Ensure consistent messaging aligned with WeProtect Global Alliance’s brand, values and strategic objectives.
Digital channels & content management
· Maintain and update the Alliance’s website, ensuring content is accurate, accessible and up to date, including member resources and publications.
· Manage the Alliance’s social media channels, monitoring activity and working with the Members Team to ensure a steady stream of high-quality content.
· Draft, edit and publish blogs, news items and digital content for diverse global audiences.
Marketing, campaigns & engagement
· Support the delivery of digital marketing campaigns to promote Alliance initiatives, outputs and events.
· Develop project-specific communications plans in collaboration with colleagues to embed engagement and visibility.
· Promote Alliance members’ activities and successes, highlighting collaboration and collective impact.
Analytics, insight & reporting
· Track and analyse communications performance across channels, including website, social media and email.
· Use data to refine messaging, targeting and channel mix.
Media & external communications
· Support engagement with media and press, including drafting press materials and coordinating dissemination of Alliance outputs.
· Support the promotion of policy recommendations and research through owned and earned channels.
Member communications & collaboration
· Work with the Head of Members to integrate external communications with member engagement activity.
· Support delivery of member newsletters and targeted communications.
· Contribute content to member-only platforms and encourage discussion and participation.
Systems, data & process improvement
· Utilise communications tools such as content calendars, analytics dashboards and shared drives.
· Ensure GDPR-compliant data handling and document management.
· Support continuous improvement of communications processes and ways of working.
Governance & internal collaboration
· Prepare or contribute to briefings, summaries and communications materials for senior leaders and governance bodies.
· Contribute to annual planning, KPIs and impact measurement related to communications and engagement.
Expectations
Cross-Functional Operational Collaboration
Contribute to WPGA operational processes and systems, working collaboratively with colleagues to deliver cross-functional projects that strengthen the reach and impact of the Secretariat.
Building an inclusive culture
Play a proactive role in ensuring equity, diversity and inclusion (EDI) is embedded in everything we do.
Embrace diversity and recognise different perspectives within collaborative working to create a more impactful and effective organisation.
Commit to ensuring all employees are treated fairly and equitably at work, feel like they belong and promote equality in physical and mental health for all.
Other
· To attend and contribute to meetings, training and other events as required.
· To actively participate in our supervision and appraisal process.
· To ensure that all responsibilities and activities within this post are delivered in accordance with WeProtect Global Alliance core values and relevant corporate, organisational, financial and compliance policies.
· To travel to meetings which may require the need to work unsociable hours, for example attending evening or weekend meetings.
· To adhere to relevant legal and statutory requirements including the Data Protection Act and the Health and Safety at Work Act.
· To use WeProtect Global Alliance resources responsibly.
Person specification
Essential criteria
Experience
· Significant professional experience in communications, marketing or digital engagement.
· Proven experience producing content for different audiences and across multiple channels.
· Experience managing websites (WordPress) and social media platforms in a professional context.
· Experience tracking, analysing and reporting on communications performance.
· Experience working autonomously in a fast-paced environment to deliver a broad range of communications activities.
Skills
· Excellent written and verbal communication skills, with strong editorial judgement.
· Outstanding organisation and time management, with the ability to manage competing deadlines.
· Digital confidence, including familiarity with content management systems and analytics tools.
· Commitment to safeguarding, child protection, EDI and ethical communications practice.
Knowledge
· Understanding of digital communications best practice.
· Familiarity with data protection (GDPR) and information governance in a communications context.
Other
· A willingness to travel and work unsocial hours (time in lieu can be claimed).
· Commitment to your own continuing professional and personal development.
· To uphold high standards of work, conduct and behaviour in line with WeProtect Global Alliance values.
Desirable criteria
· Experience using WordPress or other website content management systems.
· Experience creating or commissioning digital visual assets.
· Experience working for or with a membership organisation.
Diversity, inclusion and equity
We are committed to building a diverse and inclusive organisation. We actively welcome applications from people of all backgrounds, including those of different ages, genders, ethnicities, sexual orientations, abilities and lived experiences. We particularly encourage applications from individuals who are part of communities that are under-represented in our sector, including Black, Asian and other ethnic minorities, disabled people and LGBTQ+ individuals.
Applicants should provide an up-to-date CV as well as a covering letter of no more than two pages setting out why you want to work for WeProtect Global Alliance and summarising how you meet the person specification.
WeProtect Global Alliance is driven by a single mission: to protect children from the pervasive dangers of sexual exploitation and abuse online.
The client requests no contact from agencies or media sales.
School Wellbeing Practitioner
Charterhouse
Godalming, Surrey
New
Salary: Competitive
Job type: Part Time, Permanent
Apply by: 11 March 2026
Job overview
School Wellbeing Practitioner
Charterhouse, Godalming, Surrey
Start Date: As soon as possible
Contract: Part‑time, term‑time plus
Closing Date: 9am, Wednesday 11 March 2026
Interviews: Week commencing 16 March 2026
Join a School Where Kindness Leads Everything We Do
Charterhouse is a remarkable place to live, learn and work. Set within a stunning 250‑acre campus, our community is united by a shared commitment to kindness, belonging and educational excellence. As we continue to build a world‑class, future‑ready school, we are looking for people who share our values and want to make a meaningful difference in the lives of young people.
We are seeking a dedicated School Wellbeing Practitioner to join our Wellbeing & Inclusion team. This is a vital, pupil‑centred role supporting emotional health, early intervention and the wider wellbeing culture of the School.
As described in the job specification, “Reporting to the Director of Wellbeing & Inclusion, the School Wellbeing Practitioner (SWP) is a clinical, whole-school post supporting pupils with emotional and wellbeing needs.”
About the Role
The School Wellbeing Practitioner will play a key role in supporting pupils’ emotional wellbeing through:
- High‑quality wellbeing assessments and goal‑focused support
- Evidence‑based therapeutic interventions, including guided self‑help and low‑intensity CBT‑informed approaches
- Acting as a first point of contact for referrals and drop‑ins
- Early identification of emerging needs and proactive intervention
- Collaborative work with pastoral, safeguarding, health, SEND and academic teams
- Contributing to wellbeing initiatives, workshops, assemblies and themed events
- Maintaining accurate clinical records and upholding safeguarding responsibilities
This role has no direct reports and works closely with pupils, staff and families across the Charterhouse Family of Schools.
About You
We are looking for someone who is compassionate, reflective and committed to supporting young people.
Essential requirements include:
- Graduate‑level qualification in Counselling, Psychotherapy, Mental Health Nursing or Psychology
- Membership of BACP, UKCP, BPS or CQC
- Therapeutic experience with children, young people or adults
- Understanding of emotional, social and developmental needs
- Excellent communication skills and the ability to build trusting relationships
- Calm, flexible and proactive approach
- Commitment to ethical practice and ongoing professional development
Desirable:
- Experience in an educational setting
- Experience in a boarding school environment
- Experience delivering workshops or group wellbeing sessions
Why Work at Charterhouse?
Charterhouse offers a vibrant, inclusive and ambitious working environment, complemented by an excellent benefits package, including:
- Competitive contributory pension scheme
- Private medical insurance (subject to eligibility)
- Medicash health plan
- Employee Assistance Programme
- School fee remission (eligibility applies)
- Free lunches during working hours
- Free on‑site parking
- Access to the School Sports Centre and 9‑hole golf course
- Cycle to Work and electric vehicle salary sacrifice schemes
- Invitations to concerts, productions and school events
- Extensive professional development opportunities
Our culture is one of welcome, acceptance and continuous growth — a place where staff and pupils alike can flourish.
How to Apply
Applications should be submitted via the Charterhouse website under Employment Opportunities, following the School’s safer recruitment procedures. You will be able to register, complete the application form and upload your CV.
Early applications are warmly encouraged, and shortlisted candidates may be invited to interview before the closing date.
All appointments are subject to an enhanced Criminal Record check and child protection screening.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THE CLINK CHARITY
YOUTH SUPPORT WORKER (LONDON & SOUTHEAST)
Salary: £30,000 FTE
Contract: Permanent
Working Pattern: Full Time, 39 hours p/w
Location: Supporting students from The Clink’s sites across London and the South East
Applications close on Friday 27th March but will be reviewed on a rolling basis, so early applications are advised
ABOUT THE CLINK CHARITY
The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.
Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.
What makes The Clink so unique is our post-release support and mentoring programme that rehabilitates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships.
The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink.
Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also in an additional kitchen at Herne Hill and then served by alumni on front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2024, across 218 events, The Clink fed 36,000 people.
ABOUT THE ROLE
The Clink Training Café, located in Herne Hill, is a real-life professional kitchen and café that provides young people with meaningful work experience over a 12-week programme. During this time, participants work towards five accredited City & Guilds qualifications while gaining hands-on hospitality and employability skills.
We work closely with the Youth Justice Service, as well as Children in Care and Care Leavers teams, to engage vulnerable and at-risk young people in the programme. Many of the young people we support are at risk of criminal exploitation and grooming, and we also work with neurodivergent young people who have additional learning needs.
At our café in Herne Hill, we have supported 100% of our students who have participated in the program to graduate into further education or employment.
The Youth Support Worker will provide a high quality and responsive support, mentoring and advocacy service which creatively addresses the needs and risks of our students and graduates, enabling them to avoid the risk of criminal exploitation upon completion of the program and to progress into the next step of their education or employment pathway.
You will be joining The Clink Charity at an exciting time as we plan to scale the success of our Café project by taking on a second site in Guildford to work with vulnerable NEET young people across Surrey. This role will offer the successful candidate the opportunity to mobilise this project and to take a leading role in building referrals, establishing networks and establishing this new intervention.
DUTIES AND RESPONSIBILITIES
As a Youth Support Worker, you are responsible for:
Individualised Support
• Act as a strong advocate for all students, representing their needs and interests.
• Complete a personalised support plan for each student to understand their individual needs, challenges, and personal circumstances.
• Work closely with young people to identify risks, recognise warning signs, and develop strategies to reduce the likelihood of involvement in criminal exploitation, grooming, or other harmful behaviours.
• Support student engagement throughout the programme, addressing conflicts or challenges as they arise to maintain a positive learning environment.
• Establish appropriate boundaries and respond effectively to student behaviour to ensure a safe and inclusive environment.
• Support students in developing resilience, confidence, and independent decision-making skills.
Monitoring and Impact
• Conduct weekly 1:1 session with each student, focusing on personal growth, emotional wellbeing, and life skills such as budgeting, accurately logging all sessions in both internal and external CRM systems.
• Ensure all contact logs and essential paperwork are accurately updated and completed weekly.
• Contribute ideas to improve programme delivery and student engagement through innovative activities or support strategies.
• Use data insights to report progress to referral partners and funders.
Partnerships and Networks
• Build and maintain strong, positive relationships with all external partners and networks.
• Engage with external partners to build the relationships needed to receive referrals for our target audience and meet with each student prior to starting the programme to ensure a smooth induction.
• Liaise with relevant networks and attend meetings with funders or partner organisations that support the students' development.
• Seek out new partnership opportunities to enable The Clink's youth programs to grow and develop.
Employer and Further Education Connections
• Establish relationships with a variety of employers and further education providers to support work placements and future career opportunities.
• Assist students in creating structured CVs and preparing for interviews, including attending interviews if required.
Safeguarding
• To prioritise child protection and safeguarding of beneficiaries.
• Report and log all safeguarding concerns to the Designated Safeguarding Lead promptly, following charity policies.
General
• Travel between different sites when necessary, including locations such as our second site in Guildford, Surrey. Able to accompany our young people on trips, visits, or work placements, always maintaining safety and professional standards.
• Attend all training sessions and supervision meetings provided by senior management.
• Work collaboratively with staff across The Clink to achieve the best outcomes for young people and maintain healthy, professional working relationships.
• Support the planning and delivery of special events, career fairs, or community engagement projects.
DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE
• Holds an enhanced DBS check suitable for working with both children and adults, ensuring full compliance with safeguarding and legal requirements.
• Experience of working with young people aged 16-25, with an understanding of their developmental stages, personal challenges, and individual needs.
• Possesses a relevant youth work qualification or equivalent, demonstrating a commitment to professional standards and best practice in supporting young people.
• Experience of working in prisons, youth offender institutions, or the criminal justice
system, including having lived experience, and the ability to use this knowledge to positively guide young people.
• Experience of supporting young people involved in gangs, at risk of exploitation, or affected by county lines, with the ability to identify risks and implement interventions to reduce harm.
• Experience of networking and building strong professional relationships with employers, apprenticeship services, and external partners to support education, training, and work placement opportunities.
• Experience of referring young people to specialist services and working collaboratively within a multi-agency framework to provide holistic support and guidance.
• Knowledge and understanding of safeguarding issues and the PREVENT Duty, with the ability to assess risks, consult with line managers, and log appropriately in line with organisational protocols.
• Ability to maintain a safe, structured environment with clear boundaries while responding appropriately to behaviours and supporting young people to make positive choices.
• Ability to identify risk factors for criminal exploitation or grooming, help young people recognise warning signs, and implement strategies to reduce their vulnerability.
• Strong numeracy skills, sufficient to assist young people with budgeting, calculating benefit entitlements, understanding rent arrears, and managing finances.
• IT literate, able to maintain accurate records, logs, and assessments on internal and external systems while ensuring data is up to date and securely stored.
PERSONAL QUALITIES
• Strong communication and interpersonal skills
• Able to build trust, motivate, and advise a diverse group of young people while maintaining professional relationships.
• Able to adopt a supportive, confident, and motivating approach, inspiring young people, building their self-esteem, and promoting positive personal development.
• Demonstrate empathy, patience, and understanding of the diverse challenges young people may face, including personal, social, and emotional issues.
• Demonstrate resilience and adaptability, able to respond to changing circumstances and manage stress effectively while maintaining a positive approach.
• Highly organised and proactive, able to manage multiple tasks and competing priorities efficiently without compromising the quality of support.
• Committed to teamwork and collaboration, working effectively with colleagues, external partners, and multi-agency teams to achieve the best outcomes for young people.
• Willingness to engage in continuous training, professional development, and reflective practice to enhance knowledge, skills, and performance.
REPORTING LINES MANAGEMENT EXPECTATIONS
You will report directly to the Support Lead for London and the SE, the Executive Leadership Team, but also work closely with any external networks such as the local authority and related Clink project leads in the community.
GENERAL CLINK CHARITY INFORMATION
All staff are expected to:
• Comply with all current legislation
• Comply with all prison operational policies
• Comply with The Clink Staff Handbook
• Undertake such other duties within the scope of the post as may be requested by your manager
Special Requirements:
• Must have an enhanced DBS for children & adults
• A driving licence is preferred because of travel between sites — but not essential.
Company Benefits:
• 28 days holiday plus bank holidays
• Company pension scheme
• Free meals on duty when based in a restaurant or at Herne Hill site.
HOW TO APPLY
If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4).
In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.
Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Friday 27th March.
We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.
If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.
Appointment process
Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.
Interview
If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.
Interview outcome
If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.
References
If you are successful in your application, you are asked to provide us with the details of two referees. We only contact referees with your permission after an offer of employment has been made.
All offers of employment are conditional upon the receipt of references that are satisfactory to The Clink Charity, verification of right to work in the UK and where applicable, verification of qualifications and Disclosure and Barring Service (where required).
Personal information
The personal information that you have supplied will only be used for recruitment and selection purposes. You should refer to the Privacy Notice on our website, which sets out how The Clink Charity will deal with the personal and sensitive data you have provided in your application form and supporting information.
EDI
We welcome all applicants and are keen to enhance our team to reflect the diversity of the UK and the communities we serve. We would like to encourage applications from disabled people, those from LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds and those experiencing other forms of marginalisation, as they are underrepresented at this level. In addition, as this role works directly with people in prison and those at risk of offending, those with lived experience are encouraged to apply.
Accessible recruitment
The Clink Charity is committed to making our recruitment process and workplace accessible to all. If you are an applicant with a disability and/or have any specific needs or adjustments that you would like us to consider, at application, interview, or appointment stage, please make us aware in your application.
Please ensure you apply with a supporting statement/cover letter explaining your reasons for applying in line with the role requirements and values of the charity.
Tameside Neurodiversity Hub
Senior Navigator Role
Are you passionate about neurodivergent children and young people and their families having the right support, at the earliest point? We are proud to be developing and delivering the Tameside Neurodiversity Hub and are seeking a highly skilled and experienced practitioner to be the senior navigator.
To be successful, you will need to have the following:
- Significant experience in supporting children with neurodiversity.
- The ability to ensure the 'voice' of the child and family is central, enabling lived experience to create change.
- Excellent team working skills. You will work as part of a service that covers the whole of Greater Manchester.
- The ability to collaborate with and confidently present information to a range of people including the delivery of workshops.
- Excellent communication skills, enabling communication with children, young people, families and professionals.
- Robust safeguarding knowledge and good recording skills.
- A car available for work with business insurance.
There are lots of opportunities to develop your skill set, knowledge and career progression going forward.
This service is dynamic, no two days are the same, we work flexibly to meet the needs of the children and families so whilst there is a Monday to Friday working pattern you will be working some evenings and if required occasional weekends. In return you will manage your hours so may benefit from later starts or earlier finishes.
Barnardo's has a generic job description/person specification. When completing your application please provide examples in your application in the context of the advert and additional information sheet as to how you meet the requirements of the role.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
The client requests no contact from agencies or media sales.
Are you passionate about supporting others to make positive changes in their lives? Do you want to make a difference by providing interventions to people impacted by gambling?
This is a great time to join GamCare as we expand the reach of our services. We are looking for a Gambling Support Practitioner with qualifications or experience in health or social care, and an empathic style to help people affected by gambling to change their behaviour through skilled intervention.
About Us
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We founded and operate the National Gambling Helpline, provide structured support for anyone who is harmed by gambling and create awareness about safer gambling and treatment.
The role
Gambling Support Practitioners at GamCare ensure that psychosocial and recovery support interventions are delivered as part of a cohesive recovery plan, working collaboratively with external and partner organisations to achieve positive outcomes for people affected by gambling harms.
Key responsibilities include:
- Providing face to face and online advice, assessment, brief and structured interventions to help clients achieve their recovery goals, using motivational interviewing and cognitive behavioural approaches
- Providing safe and effective support to individuals whilst managing safeguarding issues in line with safeguarding procedures and policies
- Developing collaborative working relationships with external agencies, professionals and groups to facilitate multi agency approaches and holistic support
- Developing relationships with local services and communities to support the identification of gambling harms in individuals and strengthen pathways into the service
- Participation in service promotion, networking activities and events to support visibility and ongoing development of the service, and to proactively respond to the needs identified within the region
This is a home based position with the requirement to travel across the East Midlands. This will vary but could be 2-3 days a week
We are looking for an individual to work full-time which will include a mix of 9-5pm and 12-8pm fixed shifts per week, depending on service requirements.
You will work Monday to Friday, with potentially occasional Saturdays (9-2pm remotely) due to possible requirements of the service, however another day off would be agreed on during the week.
About you
You should have significant experience in individual client work in the field of addictions, mental health or a social care setting with adults or young people. You should be flexible in using a range of low and high-intensity interventions and modalities including Cognitive Behavioural Therapy (CBT) tools.
You will be expected to be able to work from home thereby having the space for a confidential setting whilst also being able to travel within the region to attend events and offer localised in person support as required.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum including bank holidays which increases with service
- A generous pension scheme - we contribute 6% and you contribute 2%
- Discretionary company sick pay from day one of service
- We also have a vibrant and diverse event calendar full of monthly initiatives and webinars to support the ongoing physical and mental wellbeing of our people.
For further details and to apply please click the apply button.
Closing date for applications: Wednesday 11th of March 2026.
Interviews will take place online via video conference, during the week commencing 23rd of March 2026.
This post requires a DBS check.
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Engagement Assistant (Part-Time, Flexible)
Location: Swindon & surrounding community
Are you passionate about your local community? Do you love meeting people, building relationships and making a real difference?
At Dressability, we believe clothing should never be a barrier to dignity, comfort or independence. Every year, we support adults and children with disabilities, older people, and those facing physical challenges by providing specialist clothing alterations and adaptations that truly transform lives.
Now, we’re looking for someone from Swindon to help us take that mission even further.
Why This Role Matters
This isn’t just a job — it’s an opportunity to:
- Be the external face of a respected local charity
- Build meaningful partnerships across Swindon
- Help people access life-changing support
- Raise awareness of disability challenges in our community
- Connect local people with ways to give back
You’ll be out and about — at community groups, GP surgeries, care homes, faith groups, fetes, disability events and networking meetings — spreading the word about the incredible support Dressability provides.
What You’ll Be Doing
As our Community Engagement Assistant, you will:
✨ Develop relationships with local organisations, health services and community leaders
✨ Deliver talks and presentations that inspire and inform
✨ Represent Dressability at community events and fairs
✨ Organise pop-up clinics in local venues
✨ Promote referrals through GPs, OTs and care settings
✨ Help attract new clients, volunteers and supporters
✨ Support social media content and community marketing
You’ll also work closely with our friendly team, and receive ongoing training and support.
Who We’re Looking For
We’d love to hear from you if you:
- Know Swindon well and have strong local connections
- Have experience in community engagement, outreach or partnership working
- Understand disability issues (or have lived/worked experience in this area)
- Are friendly, confident and comfortable speaking to groups
- Are self-motivated and organised
- Have a driving licence and access to your own vehicle
Most importantly, you’re someone who genuinely cares about people and wants to make a difference close to home.
Why Join Dressability?
- Flexible, part-time hours
- Meaningful, purpose-driven work
- A supportive and welcoming team
- The chance to make visible change in your own community
- A role where no two days are the same
This is your opportunity to be a connector, a champion and a changemaker for people across Swindon.
Ready to Make an Impact?
If you’re based in Swindon and want to use your skills, personality and local knowledge to help others live with greater dignity and confidence, we would love to hear from you.
Join Dressability — and help ensure clothing never limits anyone’s life.
We discretely alter and adapt clothing for people of all ages with learning and physical disabilities and those with limited dexterity.
The client requests no contact from agencies or media sales.
Salary: £25,630 – £30,490 per annum pro rata
Hours: 35 hours per week, with one late evening and occasional weekends
Contract: Permanent
Location: Oxfordshire – Vale of White Horse | Oxfordshire – West Oxfordshire | County Wide
Job reference number: 1624
Benefits: As part of joining Cranstoun, and successfully completing your probation period, you will be able to access a diverse benefits package including access to store discounts, a car lease scheme, gym membership discounts, health cash plans and yearly wellbeing day on top of annual leave.
About Us: Here4YOUth Oxfordshire, part of Cranstoun, is a social justice and harm reduction charity with a global ambition. Our vision is to be a world-class leader in rebuilding lives, and our purpose is to inspire and empower people to live healthier and safer lives. We value being ambitious, creative, compassionate, collaborative, and respectful.
A word from one of our team members…
“The Young People we work with are just amazing and being able to support them to recognise their potential is so special. This job can be tough at times, but we have an amazing team who offer endless support and never fail to make me laugh. Getting to build relationships with the Young People and helping them to feel heard is the best part of the job and makes it all worthwhile”
Job Purpose: Supporting children and young people who are using and involved with substance use and those affected by someone else’s substance use. The key responsibilities will include;
- Managing a caseload of children and young people predominantly in the northwest of Oxfordshire.
- Engaging with young people in settings such as schools, colleges, partner agencies and community venues.
- Conduct specialist assessments, care planning, and deliver evidence-based psychosocial interventions through one-on-one appointments, groups and online sessions.
- Collaborate with partner agencies to support young people in achieving positive changes.
Person Specification:
- Experience of community engagement and delivering group work.
- Ability to work effectively and efficiently both independently and as part of a team.
- Ability to liaise with and build effective working relationships with other agencies.
- Good written and verbal communication skills.
- Commitment to equal opportunities in employment and service delivery.
There is no closing date for this role.
For more details and to apply, please visit our website via the apply button.
Additional Information: This post will be subject to an Enhanced DBS Disclosure. Due to the nature of the role, being a driver is essential, with access to a car and business insurance required.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Fundraising Administrator
Location: Stepps, Glasgow
Salary: £27,626 - £29,711 per annum (pro rata)
Contract Type: Temporary until March 2028, Full time: 35 hours per week
Closing Date: 15/03/2026 23:59
The Vacancy
Are you someone who genuinely wants to make a difference? Are you passionate about inspiring people and building relationships, always offering the highest level of supporter care? If so, we have an exciting opportunity to join our team as a Fundraising Administrator and we would love to hear from you!
As a Fundraising Administrator, you will be an integral part of the Income Generation and Engagement team, supporting colleagues from across the organisation. As the first point of contact for CHAS’ incredible supporters, you will build and nurture relationships by providing exceptional stewardship.
This is a vital role and requires someone with a great can-do attitude, who is organised and has excellent prioritisation skills. If this sounds like you, please get in touch.
About You
- Experience in an office or customer facing environment
- Ability to work independently within the role, under your own initiative and cooperatively as part of the Supporter Engagement Team
- Excellent administration skills with a sound working knowledge of CRM databases and Microsoft Office packages including Word, Excel, Outlook and Teams
- Exceptional communication skills (both written and verbal)
- Excellent attention to detail and a high level of accuracy
- Knowledge and demonstrable experience of adhering to data handling/GDPR laws and codes of conduct
Further Information and How to Apply
At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.
At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking diagnosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Fundraising Administrator, you will be instrumental in achieving this vision and shaping the future of CHAS.
This role will be based in the Stepps office, with some hybrid working and travel to other CHAS sites as required.
Our team typically works up to two days per week from home, with some additional on‑site presence during our peak campaign periods (usually 3–4 weeks in spring, August, and over Christmas).
Further information can be found in the attached documents.
This post is subject to a Level 1 Disclosure.
Please note the full title for this role is Supporter Care Coordinator (advertised as Fundraising Administrator as a more recognisable external title). This is a customer service and administration role not a care/nursing role.


