Social work volunteer volunteer roles

Are you a safeguarding professional looking to make a tangible difference in the lives of young Londoners? By joining our board, you will help shape safeguarding strategy, strengthen our organisational culture and ensure that CYP continues to provide a safe, nurturing, and empowering environment for all its members.

KEY RESPONSIBILITIES

• Safeguarding Oversight: Provide strategic oversight of safeguarding and child protection across the organisation and report to the Board.
• Policy & Compliance: Ensure safeguarding and child protection policies are up to date, effectively implemented, and meet all legal and regulatory requirements.
• Advice & Support: Act as a point of guidance for the Board and staff on safeguarding matters, including responding appropriately to concerns.

WHO WE’RE LOOKING FOR 

We need someone who is organised, communicative, and shares our values.

• Safeguarding Experience: Background in safeguarding, child protection, education, youth work, social care, or a related field.
• Local: Someone who understands the unique challenges and opportunities facing young people in London today.
• Good Judgement: Ability to handle sensitive issues with discretion and confidence.
• Commitment: A strong commitment to keeping young people safe and helping a small, high-impact organisation grow responsibly.

WHY JOIN US?

• Make an Impact: Directly influence the success of a project that changes lives in your community.
• Governance Experience: Build your CV with high-level Board experience.
• Networking: Connect with a diverse group of passionate professionals and community leaders.

�� Guardian Light Foundation Board of Directors – Roles, Expectations & Benefits �� Our Mission

Guardian Light Foundation (GLF) is a for-profit social enterprise dedicated to transforming the lives of homeless and abused children, teenagers, and struggling single-parent families. We provide safe housing, education, career pathways, legal aid, and life-skills support to help individuals rebuild their lives with dignity and independence.

We are building not just an organisation — but a movement of hope, empowerment, and social impact.

�� BOARD EXPECTATIONS (Applies to ALL Members)

Every GLF board member plays a direct role in the success and sustainability of the organisation.

�� Core Expectations

• Fundraising Commitment:
  Every board member must actively participate in fundraising campaigns, donor outreach, and sponsorship drives.
  Each member is required to make a personal monthly donation to the organisation (amount optional but meaningful).

• Time Commitment:
  Minimum of 20 hours per month, including board meetings, subcommittee work, fundraising events, and strategic planning.

• Ambassadorship:
  Represent GLF publicly as a visible ambassador at community events, speaking engagements, and networking functions.

• Governance & Accountability:
  Ensure the organisation operates ethically, transparently, and in alignment with its mission and legal obligations.

• Strategic Leadership:
  Contribute skills, knowledge, and professional networks to advance the organisation’s growth, partnerships, and visibility.

• Passion for the Mission:
  Demonstrated commitment to supporting children, teenagers, and single-parent families experiencing hardship.

�� OVERALL BOARD MEMBER BENEFITS

• Prestige: Founding member of a ground-breaking national social enterprise.

• Networking: Exclusive access to philanthropists, public officials, and corporate leaders.

• Leadership Development: Gain board-level governance and strategic experience.

• Impact Legacy: Directly shape programs that provide homes, hope, and opportunity for hundreds of lives.

• Visibility: Public recognition through GLF website, media, and national campaigns.

• Personal Fulfilment: Be part of a purpose-driven organisation changing the narrative for children and families in need.

�� IDEAL CANDIDATE PROFILE (For All Roles)

We are looking for leaders who are:

• Deeply passionate about social impact, youth empowerment, and family stability.

• Professionally experienced (1+ years) in their area of expertise.

• Team players who bring creativity, positivity, and initiative.

• Connected and influential, willing to open doors and amplify GLF’s message.

• Dedicated, committing time, expertise, and monthly donations.

Position: Board of Director - Socially Connected Ambassador (Unpaid Volunteer Role)

Reports to: Board Chairperson

Location: Hybrid (remote + in-person events as needed)

Purpose: To leverage personal and professional networks to expand GLF’s reach and influence.

Key Responsibilities:

• Represent GLF at social, political, and business networking events.

• Connect GLF with potential partners, donors, and sponsors.

• Support awareness campaigns through social media and public engagement.

• Advocate for youth and family issues in community forums.

Requirements/Skills:

• Strong public presence or social influence.

• Excellent networking and relationship-building skills.

• Passionate advocate for vulnerable children and families.

Benefits:

• Opportunity to be the public face of a growing national movement.

• Exclusive access to elite events, media appearances, and social recognition.

• Personal fulfillment from using influence to create tangible change.

Compensation:
This is an unpaid volunteer position.

Who We Are Looking For:

Travel Hands is seeking a Skilled Volunteer with expertise in Public Relations to help shape and implement a targeted PR strategy that raises awareness of their work. The ideal volunteer will have experience developing media strategies, crafting press materials, and engaging journalists to build consistent and positive media presence.

Project Brief:

Travel Hands has built strong community trust and meaningful partnerships but now needs dedicated PR expertise to amplify its story and impact through the media. The organisation connects visually impaired people (VIPs) with trained Guides for safe and enjoyable walks across London — a service already featured by Forbes, ESA Business Applications, and Ability Today. Despite completing over 1,300 successful journeys and seeing growing demand from VIPs, traditional volunteer recruitment methods have not proven effective, leading to a shortage of Guides. A structured PR strategy is essential to increase public awareness and help meet their need for volunteers.

The Skilled Volunteer will:

• Develop a PR strategy and media outreach plan – identifying key journalists, media outlets, and storytelling opportunities for Travel Hands.
• Create press materials – including press releases, media kits, and pitch templates that showcase success stories and partnerships.
• Provide PR training for the internal team – ensuring they can confidently continue proactive media efforts beyond the project.

Who You’ll Be Supporting:

Travel Hands is a London-based social enterprise on a mission to make cities more inclusive for people with visual impairments. By connecting VIPs with trusted Guides, the organisation enables safe, enjoyable, and independent journeys through the city. Their work not only promotes accessibility and confidence but also reduces social isolation and fosters genuine human connection.

Your Impact:

By helping Travel Hands amplify its story and attract new Guides, you in turn enable more VIPs to experience freedom, dignity and independence across London.

Please note: This Skilled Volunteer project is being recruited by Link UP London on behalf of Travel Hands. You must be based in the UK to apply. This project has an estimated time commitment of 2 hours per week for 3 months, totalling around 24 hours. All Link UP London Skilled Volunteering Projects are designed to work flexibly around the schedule of the Skilled Volunteer. This time commitment can be agreed and spread over a time frame that works for both the Skilled Volunteer and the SGO they are supporting.

Hertfordshire’s Family Centre Service brings children’s centres, health visiting and school nursing together, to provide a more joined-up service for children, young people, and their families.

The centres deliver a range of support groups and activities for children and their families to help them be healthy, grow and develop. To make it easy for families to fit sessions and services around their busy lives, access is available from any Hertfordshire Family centre. We have locations across the entire county so please do enquire ensuring you have provided your postcode. 

Main Tasks/ Responsibilities/ Activities

To support early years sessions for families with children aged 0–5, including those with SEND and emerging needs, by promoting engagement and child development through group activities.

Key Responsibilities:

· Welcome and engage families in a warm, friendly manner

· Support the delivery of structured and free-play indoor and outdoor activities

· Encourage participation and interaction between parents/carers and children

· Promote children’s development through praise and positive reinforcement

· Work collaboratively with staff to support inclusive practice

Skills / Abilities / Experience / Qualities

· Enjoy working with children and families.

· Interest in child development

· Warm, approachable, and good at communicating with people of all ages.

· Reliable, punctual, and able to work well in a team.

· Respectful, inclusive, and sensitive to the needs of diverse families.

· Able to follow guidance and instructions from session leads

Training / Support

· A full induction to the service and specific site will be provided.

· Requirement to undertake One YMCA online training courses

· To understand and implement One YMCA’s policies.

· Ongoing support and regular 1:1 meetings

· Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

· Undergo enhanced DBS check

· X2 References required

· Undertake additional training as and when required

· We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

Role Purpose
To support refugees and asylum seekers in developing their English language skills (ESOL – English for Speakers of Other Languages), helping them to build confidence, integrate into the community, and access education, employment, and essential services.
 

Key Responsibilities

· Assist in delivering ESOL classes to adult learners at varying levels of English proficiency
 

· Support learners one-to-one or in small groups with speaking, listening, reading, and writing
 

· Help prepare learning materials and classroom activities
 

· Encourage participation and build learners’ confidence in using English in everyday situations
 

· Provide informal conversational practice and support
 

· Offer cultural orientation where appropriate (e.g., local services, daily life in the UK)
 

· Monitor learner progress and provide feedback to the ESOL coordinator

Skills and Experience

· Good standard of written and spoken English
 

· Strong communication and interpersonal skills
 

· Patience, empathy, and cultural sensitivity
 

· Ability to work with individuals from diverse backgrounds
 

· Teaching or tutoring experience
 

· TEFL/ESOL qualification essential

Personal Qualities
 

· Supportive and encouraging attitude
 

· Reliable and committed
 

· Flexible and adaptable
 

· Interest in refugee support and community integration
 

· Time Commitment - typically 3 hours a week Tuesday daytime
Minimum commitment of 6 months preferred

Training and Support

· Induction and ongoing support provided

· Supervision from ESOL coordinator or lead tutor

· Benefits of Volunteering

· Gain experience in teaching and community work

· Develop cross-cultural communication skills

· Make a meaningful impact in the lives of refugees and asylum seekers

Be part of a supportive and welcoming team
 

African Development Choices (ADC) is a UK-registered charity on a mission to reduce poverty by empowering communities to make more informed choices in the management of public resources.

ADC’s purpose is to enable communities to independently meet their needs for essential services, such as clean water and safe sanitation, and improve lives in Africa.

At ADC we encourage a working culture of seeking and giving input, showing and taking initiative, and commitment to the organisation and its purpose.

We now have an exciting opportunity for a volunteer Senior AI Agent Architect to join ADC and help build a live prototype of MajiGuard AI.

Main purpose of job:

To lead the technical design and hands-on development of MajiGuard AI, an agentic AI prototype that helps ADC identify underused WASH resources, structure recovery and reallocation cases, and verify that recovered value reaches facility upgrades and operations and maintenance.

Division: Technology / AI Innovation

Department: Product & Engineering

Position reports to: Head of AI Innovation

Direct reports for the position: Volunteer AI engineers, developers and technical contributors

Main Duties & Responsibilities:

• Lead the end-to-end architecture of MajiGuard AI, including the selection and integration of models, agent workflows, orchestration tools, retrieval systems, data structures and human-in-the-loop controls appropriate for a live prototype.

• Translate ADC’s operational goals into practical AI workflows, especially for identifying underused WASH resources, standardising evidence and case preparation, supporting recovery and reallocation decisions, and verifying delivery of value to facility improvements and ongoing operations and maintenance.

• Build and iterate a live prototype using pragmatic, cost-effective tooling, with strong attention to reliability, traceability, security, maintainability and ease of future scaling.

• Design structured inputs, prompts, evaluation criteria and decision logic so that outputs are useful to non-technical ADC teams working across programmes, research, partnerships and leadership.

• Establish a technical roadmap for the prototype, including architecture choices, milestone planning, testing priorities, deployment options and documentation for future funders, partners and developers.

• Work closely with ADC leadership to shape the product vision and ensure the prototype aligns with ADC’s wider governance and public service innovation model.

• Advise on suitable approaches for data governance, privacy, model risk, hallucination control, auditability and responsible AI use in the context of public-resource management and service delivery.

• Define and monitor prototype success metrics, including usefulness, accuracy, turnaround time, workflow fit, and operational learning that can strengthen grant applications, partnerships and future product development.

• Support the transition from local experimentation to a live prototype environment, including basic cloud or hosted deployment thinking, version control practices and engineering handover readiness.

• Mentor and coordinate other volunteer technical contributors where relevant, helping ADC build a small but high-quality AI capability around MajiGuard AI.

Knowledge, skills, and experience:

Essential

• 8+ years of relevant experience in AI, machine learning, applied NLP, intelligent automation, agentic systems, or modern software engineering for production-grade data or AI products

• Strong hands-on experience designing and building AI systems, including LLM-based applications, retrieval-augmented generation, agent workflows, orchestration frameworks, evaluation pipelines and API integrations

• Experience taking ideas from concept or prototype stage into a usable live product, pilot or production-like environment

• Excellent technical judgement on model selection, system design trade-offs, latency, reliability, observability and cost-conscious engineering

• Strong programming ability, ideally including Python and modern backend tooling, with the ability to work across architecture, implementation and troubleshooting

• Experience designing structured workflows where AI outputs must be reviewable, auditable and useful for operational decision-making
• Ability to simplify complex technical concepts for non-technical stakeholders and translate mission goals into practical product choices
• Interest in using AI to strengthen public service delivery, accountability, governance, resource allocation, or adjacent social impact problems
• Ability to actively take initiative and help set things up in a start-up environment
• Ability to actively seek and give input in a collaborative team environment
• A committed team player with good communication skills
• Available to volunteer at least 8-12 hours a week

Desirable

• Experience with agentic AI products involving workflow automation, task routing, multi-step reasoning, document intelligence or evidence-based case management
• Experience with cloud deployment, containerisation, CI/CD, databases, vector stores, authentication and production monitoring for AI systems
• Experience working on civic tech, govtech, development, WASH, infrastructure, audit, compliance or public-finance-related products
• Experience working in an early-stage start-up or mission-driven organisation and comfortable operating with ambiguity
• Experience mentoring engineers or leading small technical teams across different locations and time zones

What ADC Offers You

This is a volunteer, remote and unpaid position with the following benefits:

• A chance to play a foundational role in shaping MajiGuard AI from concept into a live prototype with real strategic relevance to ADC’s mission
• An opportunity to apply advanced AI and product-building skills to a meaningful public-interest challenge connected to WASH, accountability and service delivery in Africa
• An opportunity to work with a diverse global team and contribute to an organisation seeking systemic social change
• Professional learning, leadership and portfolio-building opportunities through high-ownership work
• Work reference provided

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Here at African Development Choices, we celebrate diversity, equity, and inclusion. Our teams are made up of people from all over the world and we welcome all applications. If you are disabled or have a long-term health condition, and you require any reasonable adjustments for your application with us, please let us know by contacting recruitment(at)africandevelopmentchoices(dot)org.

Do you have professional experience in coding and computing? Could you support young people in learning how to code? 

Are you passionate about equipping the next generation with the skills and strategies needed to succeed?

About us: GT Scholars is a social enterprise that tackles educational inequality by giving ambitious young people the support, skills and strategies they need to achieve their aspirations. 

We believe that all young people are gifted and talented, regardless of their background. We run a wide range of programmes that help young people achieve their academic and career aspirations, particularly those from less-privileged backgrounds.

What makes us different? There are many organisations that offer programmes to improve the life chances of young people. However, our programmes use a unique 3:1 model which means that we’re able to sustainably use our profits to provide additional places on our programmes, to young people from low-income homes. 

Our mission is to empower and develop the next generation of leaders and change-makers and we’re looking for workshop facilitators that are passionate about making a difference in young people’s lives!

Responsibilities: Facilitators are responsible for designing creative and interactive workshops for our young people, and delivering these workshops with our young people. We run some of our workshops online and other workshops are held in London. All workshops are held during the school holidays, in the evening and on weekends.

The workshop facilitator role is flexible and as part of your role, you may be involved in:

• Delivering and leading short workshops or courses, on behalf of GT Scholars (Online or offline)

• Designing engaging, interactive and educational workshops and short courses for young people and ensuring that the content is targeted to suit different abilities and capabilities

• Running your own bespoke workshops, eg. workshops in coding and technology

• Managing short activities and Q&A sessions during our workshops

• Working collaboratively with other event coordinators, volunteers, ambassadors, workshop facilitators and speakers at our events

• Following the agreed timings and content for workshops and courses

Person specification: 

As workshop facilitator, you will need to:

• Have passion, knowledge and experience in coding, computing and technology

• Have strong presentation skills

• Have strong communication skills

• Be personable and able to confidently communicate with people from a range of backgrounds and professions.

• Be passionate and committed to tackling educational inequality

• Be punctual and organised

Availability: Workshops will run during the day on school holiday dates, on Saturdays or in the evening (5pm-8pm).

Additional information: We will need to conduct reference checks and you will need an Enhanced DBS for this role as you will be working directly with children. We can process this for you or you may submit one if this is less than 2 years old.

Rate of pay: This is a self-employed role. You must be aged 18 or above. Facilitator sessions range from 2 to 6 hours. The rate of pay will vary based on the budget of the funder.

Are you interested in making a difference to the lives of children and young people? Is there a skatepark in your area? If so, this role could be for you.

We are a UK registered youth development charity that uses teaching and learning to skateboard in a structured and supportive environment as a platform to develop the skills and abilities of children and young people.

The Role: Chapter Leader

As a Chapter Leader with the Skateboarding Foundation (SF), your role is to set up and run a Local Chapter that gives young people access to skateboarding and life skills through the SF ‘Eduskate’ programme.

Training, materials, resources, equipment and ongoing support, advice and guidance will be provided.

Key responsibilities

Your key responsibilities include:

• Setting up and running the chapter
• Recruiting coaches
• Recruiting learners
• Coordinating the delivery of the coaching programme
• Raising funds and spreading the word
• Helping us monitor and evaluate the programme
• Giving three/four hours a month of your time

You’ll have overall responsibility for the chapter’s activities, compliance, and smooth running. You’ll provide direction and support to your chapter committee, chair meetings, and ensure volunteers, coaching programmes, and fundraising are well managed.

The role involves motivating the team, planning chapter development, and stepping in where needed to keep things on track. You’ll also liaise with the national Board of Trustees, keeping them informed of key decisions and changes. 

Strong leadership, organisation, and a passion for youth development (and ideally skateboarding) and the charity’s mission are essential.

ABOUT THIS OPPORTUNITY

At Children With Voices, community is everything. We've been walking alongside Hackney families for over 25 years — and we're looking for someone who shares that deep commitment to people.

As our Volunteer Community Engagement Officer, you'll be a connector. You'll help us reach more families, build relationships with local organisations, and make sure that the people who need us most know we're here.

This is a face-to-face, relationship-centred role for someone who genuinely loves people and community.

WHAT YOU'LL BE DOING

• Build and maintain relationships with families, local groups, schools, and community spaces

• Represent Children With Voices at community events, outreach sessions, and local meetings

• Identify and connect with families who may benefit from our programmes

• Support the signposting of families to the right services and support

• Assist with the coordination and promotion of community events

• Provide regular updates to the CEO on community needs and feedback

• Help grow our volunteer and supporter network through outreach and word of mouth

WHAT YOU'LL BRING

ESSENTIAL

• A warm, approachable manner and genuine love for community

• Strong verbal communication and active listening skills

• Ability to connect with people from all backgrounds with sensitivity and respect

• Self-motivated and able to work both independently and as part of a team

• Understanding of safeguarding principles

HELPFUL BUT NOT ESSENTIAL

• Experience in community development, outreach, or social work

• Knowledge of Hackney or East London communities

• Ability to communicate in a second language (particularly relevant to Hackney's diverse community)

• Experience working with families, children, or vulnerable adults

WHAT YOU'LL GAIN

• Deep experience in grassroots community engagement

• A professional reference from our CEO

• The opportunity to build meaningful relationships that change lives

• Exposure to a wide range of community services and organisations in Hackney

• A chance to grow your skills in outreach, inclusion, and social action

Job Title: Coordinator: Talent Acquisition
Location: Remote (UK-based)
Department: People & Culture
Reports To: Manager: Talent Acquisition

About QuilomboUK

QuilomboUK is a pioneering organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Through our People First philosophy, we foster workplaces where every voice is heard and valued. Join our remote team to amplify our mission through strategic, inclusive communication that drives engagement, equity, and belonging.

Role Overview

As the Coordinator: Talent Acquisition, you will primarily focus on managing and scheduling interviews for various positions across the organization. The ideal candidate will have a deep understanding of recruitment processes, exceptional screening skills, understanding of the onboarding process and the ability to engage and evaluate candidates effectively.

Key Responsibilities

 Interview Management: Take ownership of the end-to-end interview process, from scheduling and coordinating interviews to conducting them. Ensure a seamless and professional experience for both candidates and hiring managers.
Candidate Evaluation: Conduct interviews, assess candidate qualifications, skills, and cultural fit, and provide feedback to hiring managers. Use behavioural interviewing techniques and other assessment tools to gauge suitability.
Stakeholder Communication: Collaborate closely with hiring managers to understand role requirements, team culture, and key competencies needed for each position.
Candidate Engagement: Build strong relationships with candidates, providing them with timely updates and ensuring a positive candidate experience throughout the process.
Reporting & Analytics: Track and report interview metrics, including candidate feedback, time-to-hire, and any recruitment challenges. Use data to continually improve the interview process.
Onboarding Support: Work closely with HR colleagues to ensure a smooth transition from interview to onboarding for successful candidates.
Compliance & Record Keeping: Ensure that all interview processes adhere to company policies, legal requirements, and best practices. Maintain accurate and up-to-date records in the applicant tracking system (ATS).

Key Skills & Qualifications

Experience: 1+ years of experience in recruitment, specifically in conducting interviews and managing the interview process.
Education: A degree in Human Resources, Business, or a related field is preferred. CIPD Level 3 or equivalent is a plus.
Interviewing Expertise: Strong background in conducting interviews, including using behavioural and situational interview techniques.
Communication Skills: Excellent interpersonal and communication skills, with the ability to engage and influence candidates and hiring managers effectively.
Attention to Detail: Ability to assess candidates thoroughly and provide insightful feedback to ensure the right hiring decisions are made.
Technology: Proficiency in Applicant Tracking Systems (ATS) and MS Office. Familiarity with interview scheduling tools and recruitment platforms is beneficial.
Problem-Solving: Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

The Professional Development Programme with Quilombo UK is a 16-week unpaid Professional Development Programme. It requires a commitment of at least 12 hours per week, typically across two 6-hour workdays (Monday to Friday).
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Why Join QuilomboUK?

• Impact: Shape narratives that advance social justice and employee belonging.

• Creativity: Experiment with multimedia storytelling in a values-driven environment.

• Culture: Join a collaborative team where authenticity and courage are celebrated.

• Flexibility: Remote work with autonomy and opportunities for growth.

Keep Us on Track — Become Our Treasurer!

Volunteer Role | Lyonic Scots Society

Are you someone who loves keeping things organised, balancing the books, and making sure everything adds up just right?

Want to use your skills to support a growing cultural society — no Scottish heritage required?

Then we’d be thrilled to have you on board.

The Lyonic Scots Society is looking for a reliable, detail‑focused, and friendly Treasurer to help manage our finances and support the committee as we work with the Clan Chief to promote the Lyonic Scots.

What You’ll Be Doing

• Managing the Society’s finances with accuracy and transparency.

• Keeping clear records of income, expenses, and budgets.

• Preparing simple financial updates for committee meetings.

• Ensuring we stay compliant with charity and financial guidelines.

• Helping the committee make informed decisions about spending and fundraising.

What We’re Looking For

• Someone organised, trustworthy, and comfortable with numbers.

• Confident keeping financial records and handling basic bookkeeping.

• Able to explain financial information clearly to the committee.

• A steady, supportive presence in our leadership team.

• No need to be Scottish — just bring your skills and enthusiasm.

What You’ll Get

• A key leadership role in a warm, welcoming volunteer community.

• Experience in charity finance and committee work.

• The chance to help shape the future of the Lyonic Scots Society.

• A supportive team who’ll appreciate your clarity and commitment.

• The satisfaction of helping a cultural society grow sustainably.

If you’re ready to take on a vital role and help keep the Lyonic Scots Society running smoothly, we’d love to hear from you.

Get in touch — your skills could make all the difference.

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a Group Coordinator, you’ll take the lead in making sure your local group reaches out to people affected by MS.

The role is varied, and will enable you to further develop your leadership, management, communication, organisation and motivation skills.

Do you enjoying talking with people and helping them based on your life experiences?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

What is knus?

knus is the UK’s first free, confidential, mental health peer support and coaching online chat service. knus offers mental health educational plans, relaxation experiences and live workshops.

What does knus mean? 'hug' in Danish.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 2+ hours per week is required. We are flexible and like to work around you.

Do you like to learn?

We provide training for all volunteers that join us. Our peer support training is accredited.  20-25 hours of volunteering training is required and is self led online.

If you’re interested head over to our website and we can have a chat or apply here.

Please note - all successful volunteers are required to donate the cost price of £22.60 for an Enhanced DBS check.  If you've got a current Enhanced DBS on the update service, this cost will not apply.

You must be a UK resident to apply for this role.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.