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Top job
Alzheimer's Research UK, CB21, Cambridge (Hybrid)
Circa £43,000 per year
Ensuring our supporters receive incredible stewardship to achieve their fundraising goals.
Posted 1 day ago
Closing today at 23:30
MS SOCIETY, Multiple Locations (Hybrid)
Starting at £32,301 per annum plus excellent benefits
Posted 2 weeks ago
Secret World Wildlife Rescue, Highbridge, Somerset (Hybrid)
£30,000 - £32,000 per year
Our Fundraiser is responsible for planning and preparing all fundraising and grants.
Posted 6 days ago Quick Apply
Children's Hospices Across Scotland (CHAS), Edinburgh, Edinburgh (On-site)
£24,750 - £26,150 per year
Posted 1 week ago
Closing in 7 days
Abby's Heroes, Southampton (On-site)
£30,000 - £35,000 per year
Posted 1 week ago
halow project, Guildford, Surrey (Hybrid)
£25,000 - £27,000 per year
We are looking for a hard-working, flexible candidate to join our team as a Fundraising Officer supporting fundraising admin and events.
Posted 3 days ago
University of Oxford Development and Alumni Engagement, Multiple Locations (Hybrid)
Grade 6: £32,332 - £38,205 per annum with a possible extension to £41,732 - with an Oxford University Weighting of £1,500 per year (pro rata)
Identify potential donors to our academic research projects on issues such as climate change, early years education and social inequality.
Posted 3 days ago
Page 1 of 2
CB21, Cambridge (Hybrid)
Circa £43,000 per year
Full-time
Permanent
Job description

The Supporter-led Fundraising (SLF) Department at Alzheimer’s Research UK (ARUK) is responsible for mass fundraising through enabling individuals and communities to support ARUK through their own talents and passions. The team drives registrations and income through third party, virtual and mass participation events and manages these relationships to maximise income.

The Central Fundraising Team is the beating heart of SLF as they work across Regional, Sporting Events and Marketing & Engagement teams to ensure our supporters receive incredible stewardship to achieve their fundraising goals. They ensure processes are in place to allow teams to work together effectively and maximise opportunities and innovation that come through online fundraising platforms and fundraisers.

Main duties and responsibilities of the role:

Line Management

· Line management of two Central Fundraising Executives and Senior Central Fundraising Officer.

· Monitor, review, and empower the team to ensure effective communication and place CFT as the heart of SLF.

· Support all CFT to reach their non-financial targets.

· Work with Senior Manager and Senior officer to deliver monthly meetings with the whole team to share ideas and creativity, gather feedback and understand successes and challenges.

· Spot potential development opportunities across the team.

Monitoring and Reporting

· Ensure the fundraising CRM is being used consistently across CFT the wider SLF department to facilitate accurate supporter stewardship and financial reporting.

· Effectively understand and communicate reporting processes undertaken by the CFT and gather feedback to ensure these are the most effective for both teams.

· Act as Lead for the Fundraising CRM use for the Community Fundraising Managers, RFOs and Central Fundraising Team to allow accurate, insightful, and consistent reporting.

· Provide the CFT and regionally based teams with the tools they need for effective working relationships.

· Provide a monthly Department Report update for CFT as well as ad-hoc reporting when required.

· Use data and trends to support the SLF leadership team in in budgeting and forecasting.

· Work closely with the Data and Digital teams to monitor SLF’s contactable supporter base and segmentation.

· Assess and address Salesforce training needs across SLF

· Proactively Identify and Resolve Salesforce Issues, escalating to Senior Central Fundraising Manager where appropriate.

Supporter Stewardship

· Lead on the delivery of a unified approach to supporter care across SLF, including use of data, automation, product development and LTV.

· Monitor and gather feedback from employees and supporters about our stewardship and ‘surprise and delight’ offerings, constantly seeking creative and inspirational new stewardship methods and relevant improvements.

· Coordinate the re-engagement stewardship project for all SLF teams, with structured content input from Managers and direction from the CFM responsible for DIY fundraising.

· Inspire and train the CFT to nurture active fundraisers and build relationships to increase long-term loyalty.

· Frequently analyse and understand SLF supporter journeys to ensure they are consistent, ensure collaboration and idea sharing and offer the best level of stewardship for the supporter.

· Understand and analyse how RFOs and CFT steward supporters through to ensure cohesion, passing of leads between teams and sharing best practice across the wider team at all times

· Regularly review and analyse the supporter chase process to ensure we are receiving funds in a timely manner.

· Review and analyse the tiering system regularly to ensure it is fit for purpose and is offering the supporter the best stewardship journey.

· Lead on the implementation of recommendations from the annual mystery shopping exercise.

Project Management

· Become the lead for projects which involve the whole or majority of SLF to ensure tasks are delegated fairly and completed on time. Examples include Skydiving Days and Last Hour of Pay as well as platforms such as Tiltify and GivePanel.

· Be the central expert for SLF-wide process and projects, gathering experience and knowledge from all SLF teams and provide efficient and helpful updates accordingly.

Strategy and Operational Planning

· Provide creative and innovative suggestions for new supporter engagement and online fundraising products and projects. Work closely with the Senior Officers to implement and see through to completion.

· Identify opportunities for growth and diversification within the Online Fundraising space.

· Make recommendations on team structure and resource as part of the Ops Planning process.

· Work with the Director of Supporter-led fundraising to develop our strategic approach to innovation around digital and gaming channels.

Collaboration

· Support the CFT Senior Officer in overseeing the joint working between the Central Fundraising Team, the Regional Fundraising Officers and the Sporting Events Officers ensuring that supporters are given the best level of stewardship.

· Work closely with the Marketing & Engagement Team to share trends, learnings and collaborate on new projects and automated stewardship journeys.

· Continue to improve communications across all departments to ensure all resources are available across all teams.

· To ensure the team is the centre point of SLF and sharing communications regularly and have a good understanding of what is happening across each department.

· Work closely with managers from SLF Departments to ascertain workloads for the rest of CFT and ensure support is consistent across the department. To gain feedback from the different departments as to how processes are working and review for potential changes.

· Continue to review the level of support the team will offer to each SLF Department and ensure this is followed.

· Monitoring CFT and RFO KPIs/Goals to ensure consistency.

 

What we are looking for:

· A good understanding of the world of online fundraising and the opportunities available to ARUK and the sector.

· Great knowledge and passion for building excellent supporter relationships and ensuring supporters feel valued and thanked appropriately.

· Good practice and understanding of GDPR and compliance.

· Supporter/stakeholder management experience.

· Project management experience.

· Proven track record of meeting or exceeding financial and non-financial targets.

· Excellent CRM/database management skills.

· Excellent communication skills, both verbal and written.

· An ability to manage a busy and varied workload.

· First-class organisational skills.

· Excellent attention to detail.

· Skilled at building excellent relationships with internal stakeholders.

· A positive and contagious enthusiasm to inspire others.

· An approachable team player who is always seeking opportunities for collaboration.

· An interest in data analysis.

· Flexibility to work unsociable hours and willingness to travel independently.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £43,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 6th October 2024, with interviews likely to be held week commencing the 14th October 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised. Please however note we are unable to anonymise the application question which you are required to complete. When answering this question please remove any personal information, including your name. All questions answered as part of your application are also anonymised and not shared with the hiring panel. The hiring panel will only be made aware of your name and address once you are invited for an interview. Should you need any adjustments at either the application or interview stage, then please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Application resources
Posted by
Alzheimer's Research UK View profile Company size 101 - 500
Posted on: 19 September 2024
Closing date: 06 October 2024 at 15:58
Job ref: ALZ1045978
Tags: Fundraising,Volunteering Management,Database Management,Community Fundraising,Direct / Supporters,Regional Fundraising

The client requests no contact from agencies or media sales.