Specialist Advice Team Manager Jobs

We are looking for a Prospect Research & Donor Insight Manager to join the National Theatre Development Team.

The purpose of the role

This role is an exciting opportunity to help shape the future of fundraising at the National Theatre, as we look to grow our income from individual members, major donors, trusts and corporate organisations.

Working with the Senior Prospect Research & Donor Insight Manager, you will develop a strong fundraising pipeline that will ensure the team can reach their long-term targets.

Your natural curiosity will lead you to identify new opportunities using a variety of online sources in combination with the NT’s database, Tessitura, and you will be able to articulate your recommendations to fundraisers in a concise and compelling way. With excellent attention to detail, this role also undertakes due diligence research into potential funders to assess any risks to the NT of accepting funds. This role also manages the Development Operations Assistant, who leads the day-to-day administration of the Development database.

The role has scope to offer insights across the whole Development team and NT senior management, and would suit a strong collaborator with enthusiasm for the work of the NT.

The successful candidate will have the following: 

• Experience of managing prospect research projects and supporting prospect pipeline management in a fundraising environment.

• Experience of Tessitura or other customer relations management systems.

• Proven ability to gather and interpret information for relevance from a variety of sources.

• An appreciation for donor motivations and ability to make thoughtful connections with projects.

• Evidence of the ability to present information in a clear and concise manner, both written and orally.

If that sounds like you, this may be the role for you!

Working with us will give you...

• Complimentary staff tickets for shows and NT Talks and Events, subject to availability and policy.

• Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)

• Access to interest-free season ticket loan and Cyclescheme partnership

• Pension schemes with Legal & General and NEST

• Sabbatical option, subject to agreement and policy

• Generous sick pay

• Family-friendly employer with supporting policies

• Hybrid and flexible working, subject to agreement and policy

• Training and Development Programme via e-learning platform, and specialist in-person training relating to role.

• On-site Occupational Health and welfare support

• Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.

• On-site staff canteen and bar

• Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network

• The NT is also a member of Parents and Carers in the Performing Arts (PiPA)

Please note 

The closing date for the receipt of a completed application is Friday 31st May  2024 at 12 noon.

We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.

People Department 2024

Age UK's Digital & Technology division is recruiting for an Asset and Dispatch Team Leader to join our customer-centric team. The Service Desk is embarking on an exciting time as we look to create lots of new processes, procedures and working practices. The Service Desk will become the Single Point of Contact for all IT related incidents and requests.

You will lead a team of Service Desk Analysts within the Warrington office, with responsibility for tasks related to operational performance and people management. You'll be involved in reviewing and updating Service Desk related processes and procedures, co-ordinating Service Desk Analyst coaching and mentoring. This role will focus on managing Age UK hardware assets across all sites.

The team will provide first touch support for all of Age UK's IT Infrastructure - including desktop, software and mobile device management and Telephony (includes Incidents, Requests and Changes). You'll work on operational and administrative activities associated with the Service Desk - including reports, account management, moves, adds, deletes and changes.

Passionate about providing a brilliant Customer Experience, you'll be proactive in monitoring call volumes, queues and data on a daily basis to help to ensure optimal ticket levels and responsible for ticket logging and allocation within the ITSM tool, setting an example on ticket management.

Data-driven, you'll carry out Service Desk reporting and trend analysis activities and play a key role in managing the Asset database and management process.

This role offers hybrid working, where you'll spend up to 3 days a week on-site in our Warrington office, plus ad-hoc cover as requested, working the rest of the time from home.

Working hours are 35 hours per week, Monday to Friday. Our core hours are 08:00 until 19:00 with cover required on a rota basis across the Service Desk leadership team.

Must haves:

* Significant experience of operational management of a medium sized remote team on a busy Service Desk.
* Significant people management experience.
* Significant experience of working with and managing Incident Management and Request Fulfilment processes.
* Significant experience of managing hardware assets through their lifecycle (deploy, monitor, service, retire).
* Significant experience of working with an ITSM platform.
* Significant experience of working with a Telephony platform.
* Good understanding of effective Office 365 administration support.
* Good understanding of effective Active Directory/AAD support.
* Good understanding of Intune support.
* Passionate about providing a brilliant User Experience.
* Experience of working in an ITIL environment with a demonstrable knowledge of how ITSM processes are utilised to deliver an outstanding service.
 

Great to haves:
* ITIL4 foundation.
* Service Desk Institute Manager certification.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

This role is hybrid between home-based and your designated office(s) with up to 3 days a week on-site plus ad-hoc as requested by the IT Service Delivery Management team. You'll be expected to share management cover of the Service Desk 8-7 core hours rota with the Service Desk leadership team.

Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.

Hybrid and remote working require that the candidate meet these additional requirements: Internet bandwidth: 40Mbps minimum. Internet connectivity: Wired / ADSL / Fibre. Stable and safe working environment as outlined in Age UK's working from home policy.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Are you passionate about driving ethical governance and risk management within a values-driven environment? A fantastic opportunity has arisen to join us at LHC Procurement Group as the Group Governance & Risk Manager and lead the charge in ensuring our organisation operates at the highest standards of integrity and compliance.

What you will be doing:

• Lead the review and application of the Group’s governance requirements under the direction of the Board and Group Managing Director.
• Serve as a focal point for LHC governance, supporting the Board in discharging its duties compliantly and professionally.
• Conduct regular assessments of the effectiveness of governance committees and risk management strategies.
• Oversee the risk and quality management functions, ensuring proactive mitigation of business risks.
• Develop and manage assurance frameworks, audit arrangements, and Board induction processes.
• Coordinate submissions to regulatory bodies and ensure compliance with relevant laws and standards.

What you need:

• Experience in facilitating good governance within a regulated environment, preferably within housing, charity, or not-for-profit sectors.
• Understanding of governance models, legal requirements, and best practices in corporate governance.
• Strong organisational, interpersonal, and communication skills.
• Ability to work with confidential information and deliver under pressure.
• Degree in a relevant subject or equivalent experience; Governance qualification is desirable.
• Proficiency in IT systems, including PowerPoint, Word, and Excel.

What You'll Get:

• Basic salary on POC starting at £52,032 (inc LW). 
• Local Government Pension Scheme (Defined Benefit). 
• 34 days holiday plus bank holidays. 
• 36-hour week. 
• Personal training and development plan. 
• Cycle to work scheme. 
• Employee Discounts. 

If you're ready to make a difference and drive excellence in governance and risk management, we want to hear from you. Apply now and join us in our mission to deliver better buildings and homes that enhance local communities.

Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified. Therefore, don’t miss out on this chance. Apply today! 

Hours 37.5 hours per week
Location Yorkshire (Leeds, Kirklees, and York)
Salary £41,355 - £45,283

Emerging Futures (EF) works across the country to support people affected by homelessness, addiction, and mental health challenges. Our greatest resource is our people, so we also offer generous annual leave, pension, employee assistance programme and other benefits.

About the role

As the Area Service Manager, you will be accountable for ensuring our contracts with partners and/or commissioners deliver to the highest standards, in a way that creates maximum impact.

Across Yorkshire, you will lead on the delivery of our coaching and behaviour change programmes alongside managing our expanding housing portfolio and housing support services. You will take responsibility for growing the business across Yorkshire with existing partners, other organisations and via Local Authority contracts.

As a member of the national Joint Leadership Team (JLT), you will help to shape and develop our services and products, ensuring that the EF’s growth remains rooted in our organisational values of respect, accountability, and integrity.

Our current contracts cover Leeds, Kirklees, and York, and you will be required to work across varying sites. You will directly manage a team of Service Managers and Team Leaders and be responsible for a growing staff team of over 25 individuals.

About you

You are an experienced operational leader who has a proven track record in managing front-line substance misuse, recovery and/or housing services.

As a values-led manager, you have a passion for developing services and staff to be the best they can be.

Organisation, planning, and communication skills come naturally to you, as you will managing competing priorities across a large geographical area.

You are flexible and can work autonomously, managing your own diary based on service needs.

What do our staff say about working for us?

“My professional development is being addressed all the time. I have had so much training while I have been here.”

“We try to create an environment where it’s ok not to be ok. I feel very blessed to be part of this organisation.”

Interested?

To apply, please send us your CV and a covering letter. Within your covering letter, please address the following questions:

1. 65% of Emerging Futures employees have a lived experience of addiction, homelessness and/or the criminal justice system. Tell us how you would adapt your management style to accommodate our staff and what issues might arise?
2. Managing services across different geographical areas is fast paced and can be challenging. Based on your experiences, how do you manage competing priorities to ensure you meet key performance indicators?
3. Tell us about a time when your values and principles have impacted your management decision making?

A full job description is available to download.

If you would like to have an informal discussion about the role, email us and a member of our team will be in touch.

Closing date Monday 27th May 2024.

Interview date Thursday 6th June 2024.

Interviews will be held in our hub in Huddersfield, Kirklees.

You’ve got an in-depth understanding of mental health issues and substantial experience of working in a Housing and Social Care setting. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Team Manager.

Holder House is set in the leafy neighbourhood of Abingdon and provides care and support to 14 people from 18+ living with, and recovering from, enduring mental health issues. The Team Manager reports to and will be supported by the Registered Manager. 

As well as ensuring the quality of service and support provided to people who use our services, you will line manage front line staff and organise any building maintenance requirements. Whether you’re carrying out an induction, undertaking an investigation, putting team development plans in place or providing support to our business development team, one thing’s for sure – you won't be short of challenge and variety. We’re currently working towards being awarded ‘Outstanding’ at our next CQC inspection and you will play an integral part in helping us to achieve this.

Substantial experience gained managing a caseload of individuals with complex needs is a given, as well as being outcome driven and able to lead by example using your firm but inclusive management style. You’re open and encouraging too and have lots of tact and diplomacy. What's more, you're great at managing conflicting priorities on time, have a flexible attitude to working hours and are willing to participate in on call arrangements. And, if you have experience of carrying out investigations, writing reports/recommendations or managing budgets, even better, although it's not essential as we offer an extensive induction and training programme for managers.

The service operates two sleep-ins per night (paid at £78.30 per 10-hour sleep-in) and an on-call rota (paid at £18.00) to cover a sleep-in/day shift in the event of absence – applicants should be flexible and available to cover sleep-ins and fill in on the on-call rota where needed.

This is a permanent full time role requiring the post holder to work 37.5 hours per week. 

To apply, please visit our website where you can send a CV and covering letter explaining why you feel you are right for the role.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.

Cherry Lodge Cancer Care is an independent charity committed to improving the quality of life for people living with cancer, their carers, family, and friends.

We have an exciting opportunity for you to join us as a Cancer Information Specialist Nurse, and are seeking an experienced, flexible, and dynamic NMC registered nurse to join our team. 

At Cherry Lodge, we work alongside the clinical care of the NHS in an area centred on Barnet and covering much of North London and South Hertfordshire. We are based at the very friendly and welcoming Cherry Lodge Centre, in Union Street, Chipping Barnet. We also have an Outreach Service with an impact across the borough of Barnet, concentrating particularly on providing information and support to members of black and minority ethnic groups. Our Befriending Service provides additional support for people in their own homes.

Job Purpose:

To act as a specialist information resource for the management of people with cancer, their carers, and families.

To co-ordinate, manage and develop the Cherry Lodge Cancer Care (CLCC) information service by providing assessment, information, support and signposting to people visiting and telephoning the centre. Oversight of interventions and therapies delivered, ensuring the person with cancer/carer/family experience of support feels seamless and is transparent.

To work proactively with primary and secondary care and voluntary sector partners to promote Cherry Lodge Cancer Care and build awareness of the support available for people living with and beyond cancer. This will include further developing relationships with local cancer care providers including the North London Hospice and North Central London Cancer Alliance.

Contribute to the coordination of the day-to-day running of therapy and complementary therapies delivered at CLCC,  including mentoring of junior staff and volunteers as necessary. Working in close partnership with the Volunteer Co-ordinator and Befriending Service Lead.

Main Duties and Responsibilities

Information/Service Provision

To ensure people with cancer their carers and families/friends gain access to the information they require by providing the following services:

1. To provide one to one sessions where assessment and planning ensures people are able to discuss all information aspects of their illness (symptom management, treatment, and living with cancer).

2. Provide support, access to therapies and signposting to other local services and support services.

3. Provide appropriate psychological support throughout the cancer diagnosis, treatment and follow up pathway, as appropriate and identified by the person with cancer.

4. Facilitate and support nurse/therapy led groups

5. Act as the person with cancer’s advocate, particularly where informed discussion may affect care management options, by ensuring robust links with secondary care Clinical Specialist Nurses.

6. Deliver support, information, and education to promote self-care following a diagnosis, and reduce risks of future complications. Actively encourage a Health & Wellbeing, enabling approach.

7. Work closely with the Cancer Information Specialist Nurse (Outreach).

8. To maintain a comprehensive, accurate and up to date information resource, including a database of information about local and national services.

9. Maintain professional links and liaise with other units/centres to ensure continuity of care and support for patients throughout their care pathway.

10.  To use communication skills and empathy to impart information at all levels. To work with the Operations Manager to audit the service on a regular basis ensuring that feedback from users of the service is used to develop services further.

11.  Support and participate in service review and ongoing development of nurse/therapy led services.

12.  Ensure clear and concise records are documented ensuring effective communication observing NMC guidance for records and records keeping.

13.  To provide information by telephone and respond to written requests for information.

Managerial and Leadership responsibilities

1. Act as a role model demonstrating high standards of care and providing leadership to all staff in the Cherry Lodge Cancer Care team.

2. Responsibly manage resources utilised within the role.

3. To publicise the facilities and activities of CLCC within the local provider trusts and in the wider community.

4. To ensure all activity delivered at CLCC is recorded on the database and provide regular updates to the Operations Manager and Trustees, helping to identify where there is unmet need in order that new services can be developed/commissioned.

5. To develop policies and procedures to assure the quality of information giving and support, including monitoring and evaluation systems that meet the highest standards, and is in line with activity across the North Central London Cancer Alliance.

6. To contribute to the Charity’s annual and strategic plans by working with the Operational Manager and Trustees to provide data & narrative that will assist in planning future service developments.

Training and Education

1. Support a positive learning environment for all staff – including volunteers.

2. To contribute to CLCC’s education programme by organising talks, seminars and workshops relating to cancer information and support.

3. To lead on the delivery of CLCC’s Induction Day for all staff and volunteers, evaluating its effectiveness by seeking and incorporating participant feedback.

4. Take responsibility for own learning and development needs.

5. Develop and maintain awareness of current local and national guidelines and workstreams which affect cancer information services, sharing a regular update with CLCC staff and Trustees.

6. Participate in regular clinical supervision and have responsibility for maintaining that supervision.

7. Attend management meetings, Trustees meeting and events as appropriate.

8. To understand and comply with all policies at CLCC including (but not exhaustive) Health & Safety, AL/TOIL, sickness reporting and monitoring and GDPR.

Research, Audit & Quality

1. To develop methods of obtaining useful feedback from people with cancer and other users of the service in order to provide high quality and responsive service, and to develop mechanisms to audit the effectiveness of the service.

2. To critically evaluate latest research and audit findings, disseminating these findings into practice in order to develop best practice and helping to support understanding by all (centre users and staff).

Personal Development

1. To maintain own expert level of competence.

2. To maintain current NMC registration by ensuring compliance with the NMC revalidation process.

3. To actively participate in the CLCC appraisal process.

4. To facilitate access to training for all volunteers within the service, working closely with the Volunteer Co-ordinator.

Communication

1. Develop and maintain good channels of communication and openness with colleagues within Cherry Lodge Cancer Care.

2. Ensure effective communication regarding all matters across the service. Be aware that all staff and volunteers represent Cherry Lodge Cancer Care and ensure that your actions always represent Cherry Lodge Cancer Care’s values and beliefs. Keep up to date with Cherry Lodge Cancer Care’s internal communications and share these with junior staff to ensure compliance with current requirements. Foster and encourage a sense of inclusiveness with all members of the charity’s team.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accmmodation for 15 women who have experienced homelessness and multiple disadvantage.
• The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The accommodation also includes overnight safe spaces.
• In this role, you will provide direct support to all the women, as well as holding a small case load of residents who you will keywork. 
• You will work closely with support workers and the in-house psychologist.
• You will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.
• The post holder will undertake 8-hour shifts, normally Monday to Friday but with flexibility for weekend working, covering the hours 8am to 8pm. This is a 1 year fixed term contract.

Salary: £33,860

Closing Date: Sunday 9th June

Interview Date: Monday 17th June

Full job description can be found on our website

Our Benefits

• 30 days holiday plus bank holidays

• Generous training budget, plus an annual personal training budget

• Enhanced Sick Pay Policy

• Enhanced family friendly policies

• Day off for moving house

• Hybrid working (depending on role requirements)

• Pension – 5% Employer, 3% Employee

• Cycle to Work Scheme

• Season Ticket Loan

• Employee Assistance Programme

• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Operations Manager to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Operations Manager's role is critical to the charity's long-term sustainability and is pivotal in ensuring that we remain relevant and necessary.

This is an internally focused role in our service delivery, covering clients' and volunteers' journeys. You will be part of the management team, ensuring the smooth and efficient delivery of our central team's support to our network of branches.

We seek someone passionate about providing a quality service to everyone and who is not afraid to drive change and improvement. Experience in being part of a team delivering a change programme that involves volunteers is essential. You must demonstrate that you are a resilient, strong team player with an eye for detail and excellent people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO and the Strategic Programme & Change Manager to help develop REMAP's operational structure and support its day-to-day operations.

About You

We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Terms & Conditions

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: 37 hrs—a minimum of core hours from 10 am to 3 pm Monday through Friday must be met.

Salary: £35,000 – 40,000, dependent on experience

Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.

To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the person's specifications. 

We are a Disabled Confident employee.

Role description, April 2024  

Reports to:         Director of Communications and Marketing    

Direct reports:    None

Role Summary    

This exciting role will enable Alcohol Change UK to reach millions of people across the UK with key messages about alcohol and alcohol harm, delivered through print, online, and broadcast media engagement tactics. With a high level of existing press interest in our work and campaigns (including our flagship Dry January® campaign), this is an exciting moment as we look to develop our proactive media engagement and share reframed stories about alcohol which resonate with a huge audience. Your work will drive significant awareness of our organisation, and ultimately enable millions of people to transform their relationship with alcohol.

Key Tasks and Responsibilities    

Media engagement  

• Manage the organisation’s media inbox and phone line, handling enquiries from journalists and providing responses in a timely manner

• Provide regular out of hours media cover on a rota basis (scaling depending on busier campaign periods, shared fairly with others and TOIL provided for hours worked)

• Develop public media statements and quotes across the whole spectrum of Alcohol Change UK’s work, issuing to press both reactively and proactively

• Provide ongoing development of our key lines library, regularly reviewing responses we have on file for a range of topics 

• Support Alcohol Change UK spokespeople (Chief Executive, Directors and others) prepare for interviews: developing tailored briefings ahead of opportunities, providing a sounding board to rehearse key lines when required and giving feedback on appearances to support ongoing development

• Manage our media database and reporting tools, providing regular condensed reports for the Director of Communications and Marketing/CEO/Board and develop insights-gathering to better inform our media engagement strategy

• With the Director of Communications and Marketing, play a key role in media crisis management, escalating issues as appropriate, suggesting solutions and developing organisational responses to sensitive situations

• Support the deployment of Alcohol Change UK voices, working closely with the Engagement Team to identify Community Champions, Ambassadors and others who are happy to be supported to share their experiences of alcohol and alcohol harm with the media

Developing a new proactive media strategy  

• Plan and deliver a new strategy for generating proactive media coverage, where Alcohol Change UK’s research, campaigns, parliamentary and wider activity connect with larger audiences in a strategic way

• Working closely with teams across the organisation, craft compelling media plans and press releases to generate coverage of our work

• Bring fresh energy to opportunity spotting, securing opinion pieces, expert comment, letters to editors and other ‘newsjacking’ content – particularly on ‘culture change’ topics such as sober shaming and stigma 

• Manage relationships with key journalists in our sector, exploring opportunities for partnerships and exclusives

Campaign media activity  

• Particularly for our flagship Dry January® campaign, and with the support of the Director of Communications and Marketing, develop media support briefs for external media agencies, when required 

• Develop fresh strategies and media angles for annual campaigns (Dry January®, Sober Spring, Alcohol Awareness Week) to keep activity engaging for public and returning audiences

• Think creatively to craft media strategies which are tailored to reach segmented audience groups, aligning with targets for individual campaigns to reach under-served communities 

• Provide detailed campaign media evaluations, insights and learning reports

Other    

You will also be expected to:    

• Work closely with colleagues across the charity to support their work and to act as ‘one team’ 

• Contribute actively and positively to charity-wide strategies 

• Continually develop your knowledge of alcohol harm and solutions to it 

• Act as a positive ambassador for Alcohol Change UK at all times 

• Know, embrace and actively uphold the values of Alcohol Change UK at all times 

• Work flexible hours as necessary to meet the needs of the charity, time off in lieu (TOIL) will be earnt for any work required outside of normal working hours 

About the role

• Developing an approach to enabling internal mobility between the NCIs and our dioceses;
• Providing targeted support to Directors and their teams as a follow-up to our Staff Survey;
• Supporting our senior leadership cadre through developing opportunities for knowledge sharing and support.

About You

• Collaborative, inclusive, strong listening and influencing skills, confident with stakeholders at all levels, personally resilient and with some experience of strategic partnering.
• Strong written and oral communication skills for a variety of channels and audiences, including presenting and representing and preparing both formal papers and PowerPoint presentations.
• Good analytical skills, able to draw out key points from a range of quantitative, qualitative data and other research and insights.
• Understanding of, or willingness to learn, Project Management disciplines, methodology and tools.
• A strong personal commitment to the our values which underpin our Belonging and Inclusion strategy

What we offer

• A salary of circa £56k plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
• Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
• Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies

About the NCIs

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

This role is part of the Wiltshire Project which provides individual and family support to domestic abuse for victims and their children.

Working with children and young people, the team will focus on delivering timely and high quality, trauma informed support to children who have been the victims of domestic abuse.

The exciting post will be working with children who have experienced or been affected by domestic abuse. Focusing on standard and medium risk cases, this role will provide practical and emotional support to children and young people, with an emphasis on early intervention and awareness raising.

This is a fixed term contract to November 2025.

Key tasks and responsibilities include:

• To provide high quality, specialist support to children who have lived in a domestically abusive family.
• Enabling young people to access statutory and other services where appropriate.
• Managing a caseload and working proactively to support young people and their families
• To deliver educational, time-bound, 1 to 1 support sessions for children and young people.
• Provide specialist support to child victims, with a focus on empowering young people to make informed decisions.
• Ensure that children and young people have a thorough understanding of what constitutes a ‘healthy relationship’.
• Undertake risk assessments and implement robust safety management plans.
• Give practical and emotional support to children affected by domestic abuse.
• Work closely with multi-agency partners and the wider Wiltshire team to ensure that we maintain a focus on risk management and safeguarding.
• Work with your team and manager to develop early intervention resources.
• Engaging with and supporting the MARAC and MASH process, to ensure that the voice of victims is heard.

In addition, there will be the opportunity to work with the team and manager to develop and deliver new group work provision for young people.

This role will be based in our Trowbridge office, with a requirement to travel across Wiltshire. FearFree supports staff to work flexibly, with an ability to work in a hybrid fashion, both at home and in the office.

Key responsibilities:

• Manage a caseload of low to medium risk children and young people, predominantly through face to face appointments but also utilising virtual technologies.
• Complete an initial assessment of the child’s needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating.
• Assess, manage and review risks to service users, colleagues and self, according to agreed procedures.
• Assess the needs of the child and devise appropriate support and safety plans with due regard to the dynamic nature of risk.
• Work with colleagues, health and social care professionals and multi-agency networks to evaluate caseload needs and the progress that has been made.
• Work directly and proactively with children and young people to help them to understand the impact that Domestic Abuse has had on them.
• Ensure personal safety and that of service users and other staff at all times.
• Respond to emergencies and crises with a focus on the child’s wellbeing and safeguarding.
• Plan and implement activities to promote self-awareness, confidence and participation for children.
• Provide person centred, trauma informed support to all your cases, to empower the young person to make informed choices.
• Enable service users to participate in the design, delivery and evaluation of services.
• Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
• Respond to a child’s individual learning needs and style, adapting practice as necessary.
• Work closely with schools and education establishments to ensure support offered to service users is appropriate, planned and coordinated.
• Keeping the child’s voice central to all support and decision making wherever possible: taking the time to talk through and work with the individual child’s understanding around safeguarding and why we need to share certain things.
• Act as duty officer for Wiltshire, responding to incoming calls, logging referrals and making assigned outgoing calls, according to the duty rota. Duty shifts will be 9 – 5 in the Trowbridge Office.
• To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.
• Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.
• To work alongside colleagues to deliver a whole family approach.
• Be proactive with your line manager to carry out periodic case reviews.
• Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.

Groups and Activities

• Work with the Childrens and Families Team Manager to develop and deliver, a group work intervention for young people.
• Assist with recruiting children and young people to be involved in the development of groups or activities, providing them with on-going support.
• Run groups for children and young people following a planned programme.

General

• Work at all times in accordance with the requirements of the Lone Working Policy and Procedure.
• Attend and contribute to team meetings.
• Update written and computerised records with accurate and clear information.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake agreed training and keep updated on changes in legislation, policy and best practice.
• To support additional duties at your team managers discretion.

Responsibilities

• Appropriately manage highly confidential information relating to vulnerable people.
• Ensure security of data, especially sensitive personal data, in line with the information security policy.
• Work within FearFree’ Policies and Procedures at all times.
• Be mindful of responsibilities in respect of health and safety.  In particular:

o Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;

o Take reasonable care for your own safety and for the safety of others who may foreseeably be affected by your actions at work;

o Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;

o Report all health and safety concerns to line managers;

o Assist with the completion of the risk assessment programme.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

About Us
Bath Cats and Dogs Home, has a vision of a world where all animals are treated with kindness and compassion. We believe that every cat and dog should have the opportunity to enjoy a healthy life and a happy home. So, from advice and support, to rescue, rehabilitation and rehoming, we exist to positively transform the lives of pets and their owners.

With you and thanks to our dedicated supporters, specialist team and pioneering Transformation Programme, together we can continue to do just that.

We are in an exciting phase with the renovation of our main office building that will improve the working environment and make a huge impact to animal welfare by renovating our Vet Suite, Animal Intake and Rehoming rooms.
 

The Role
As the Corporate Partnerships Manager, you will spearhead the expansion of our Corporate and Community Giving portfolio. This role involves enhancing relationships with current donors, partnerships with new businesses, and playing a critical role in our Fundraising & Trading Department. You will be instrumental in managing income streams projected to raise £150,000 this year, with ambitions for future growth. Your role will also encompass being a prominent figure in the community, delivering fundraising talks, attending networking events and being an advocate for Bath Cats and Dogs Home.

About You
You are a dynamic individual with a successful track record in corporate fundraising, capable of securing significant income through corporate and community events. Your skills include:

• Exceptional leadership and the ability to manage and mentor a team.
• Strong marketing abilities, both online and offline, to achieve financial and recruitment targets.
• Excellent public engagement and presentation skills.
• Proficiency in IT and CRM databases, ideally with experience in Raisers Edge.
• A deep-seated passion for animal welfare and alignment with our values.

The Details

• Location: Bath, United Kingdom (Hybrid - 40% office presence)
• Contract: Permanent, Full-time
• Salary: £28,000 - £31,500, dependent on experience
• Hours: 37.5 hours per week

This role includes some evening and weekend commitments for which TOIL will be given, we work flexibly around core hours. If you are passionate about animal welfare and possess the drive to lead and inspire, we would be thrilled to consider your application. Please send your CV and a cover letter highlighting your suitability for this role to our HR department.

Join us at Bath Cats and Dogs Home and make a tangible difference in the lives of animals every day.

Closing date Monday 3rd June 2024

First Interviews w/c 10th June 2024

Team Leader

Closing date for applications 23:59 hours on 4th June 2024

Salary c £35,000 per annum

To apply visit our website to download a recruitment pack for full instructions 

Successful candidates must demonstrate their ability to:

1. Provide supervision, support and performance management of a small team of private tenancy rights caseworkers, ensuring equitable and manageable sharing of caseload
2. Encourage and support user involvement and private tenants’ voice generally in our service development
3. Represent Safer Renting to and manage relationships with an agreed group of local authorities

Team Leader

Closing date for applications 23:59 hours on 4th June 2024

Salary c £35,000 per annum

To apply visit our website to download our recruitment pack with full application instructions 

Successful candidates must demonstrate their ability to:

• Provide supervision, support and performance management of a small team of private tenancy rights caseworkers, ensuring equitable and manageable sharing of caseload
• Encourage and support user involvement and private tenants’ voice generally in our service development
• Represent Safer Renting to and manage relationships with an agreed group of local authorities