Specialist Advice Team Manager Jobs

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

This is a standalone role and so it is very hands on with responsibility for all transactional tasks, including recruitment, payroll, pensions, training etc. You’ll also work particularly closely with senior managers to attract, retain and develop a diverse and talented team. You’ll promote a culture of learning and collaboration across the organisation, ensuring that Muscular Dystrophy UK complies with all relevant employment legislation and best practice.

We welcome applications from candidates working at Manager level, who want to step up to their first Head role. We are looking for candidates that are comfortable to work on an operational as well as strategic level.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: We operate a hybrid model (home and office, London SE1). 

NB Interviews likely to be held on 14 or 15 November.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

The Forces Employment Charity (FEC) is seeking a dedicated and highly motivated Caseworker - Op Nova in Derbyshire & Leicestershire to join our team.

Reporting to Op NOVA Regional Manager. The successful candidate will have experience in managing and supporting a caseload of vulnerable veterans in your allocated region.

A strong customer focus and an ability to work independently to achieve targets and deadlines is an essential requirement along with strong communication and organising skills, knowledge of the local employment market, training, and adult education opportunities.

This is a full-time role working 35 hours per week with a salary of £28,325. The role is peripatetic with frequent local and regional travel.

Principal Responsibilities:

• Contact all clients within 48 hours of allocation.
• Undertake needs assessments and develop support plans within 5 days of allocation.
• Provide peer support and practical experience to colleagues and clients.
• Carry out assessments using the Outcome Star, understand and record employment and housing status, and other assessments as required by the Regional Manager.
• Review assessments at 3-month intervals to understand and demonstrate progress.
• Work with and empower clients to engage with the support plan and goals agreed during their needs assessment.
• Produce written reports when requested, highlighting support given to clients and levels of engagement.
• Work as part of a team, together with Justice staff and partner organisations providing specialist support to your client.
• Support the regional manager and Op Nova national manager to create and maintain strong working relationships with referring organisations in the programme area, including the Police and NHS Liaison and Diversion.
• Identify and engage veterans with the service.
• Deliver emotional and practical support to veterans, working with partner organisations to provide specialist support.
• Work with each client to identify future goals for employment, volunteering, and/or training.
• Ensure that all activity is recorded on Salesforce case management system (CMS).
• Deliver any further activities reasonably required by your Regional Manager and the National Manager.

PERSONAL SPECIFICATION

Essential Competencies:

• Highly motivated and independent, capable of working remotely across a wide geographical area.
• Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the justice system.
• Ability to collaborate effectively with internal and external stakeholders.
• Highly organised with strong IT skills and experience of using Case Management Systems.
• Commitment to working with each client without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
• Experience of working with people using a mentoring or coaching approach to engage and support the individuals we work with to change their lives.
• Excellent team player who will contribute to a diverse and dedicated team.
• Empathy with and a good understanding of ex-forces personnel and the challenges they can face.
• Driving licence and use of own car.
• Strong communicator.

Desirable Competencies:

• NVQ Level 4 in Information, Advice, and Guidance.
• Experience of using Outcomes Star.
• Salesforce case management system experience (training will be provided for the successful candidate if not already trained).
• A working knowledge of the justice system and experience of working with offenders or ex-offenders.
• Experience of serving in the Armed Forces.

Security Clearance: Successful candidates will require an Enhanced Disclosure & Barring Service (EDBS) check and Police Vetting (NPPV level 2).

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about supporting service leavers in their transition to civilian employment, we encourage you to apply. The closing date for the position is Midnight, 11 November 2024.

Please note that this job advert may close early if a suitable candidate is found. Interviews will be conducted on a rolling basis as applications are received.

Care Navigator (Diabetes)

Salary: £27,527 - £30,831 per annum + 6% pension

Employment type: 12 months (possible extension)

Hours: 36 hours per week

Based at: Haringey GP Federation offices (or as assigned)

Closing date: 11 November 2024 at 12noon

Interviews: 15 November 2024

Job Reference: 2024006

The Bridge Renewal Trust in partnership with Haringey GP Federation and North Central London Clinical Commissioning Group are delivering a new Pan-Haringey Diabetes Care Navigation Service. 

As a Care Navigator, you will provide support to people whose diabetes is not well managed or who are not engaging with health professionals, in particular, deprived and vulnerable groups within this cohort. You will support people to access diabetes information and/or education in their own language, improve their ability to navigate the health and care system and improve their confidence to self-manage their condition. This is a new and exciting approach to working with people with diabetes in Haringey.

The Bridge Renewal Trust is a charity that delivers practical ways that people can live healthier, long and fulfilling lives – thus playing our part in working towards reducing health inequalities and building stronger communities.

Are you a passionate and dynamic individual with excellent organisational and interpersonal skills; and a proven track record of working in a multi-disciplinary team, working closely with GP practices and other healthcare professionals, the general public and voluntary sector? Ability to speak Somali, Bengali or another Haringey community language would be desirable.

We are currently recruiting for a Care Navigator who will enable people to better utilise resources in the voluntary and community sector.  This will in part be by direct work with individuals, and also by collating information about voluntary and community resources locally, to share with individuals and health professionals in clinics and GP practices.

This is a unique opportunity to join a progressive organisation where we value and reward the performance of our staff. 

To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form.

For a full job description, please visit the Bridge Renewal Trust website.

Company registration No: 06949568, Registered Charity No: 1131941

This is an exciting opportunity to join the Park Management Team and support the general running and maintenance of the Trust's estate and be responsible for delivering all tree related works - whether for safety reasons, as part of our Woodland Management Plan, or in response to arboricultural diseases. The role will also play a key part in helping the Trust plan for the future by enhancing Nene Park for people and for wildlife, as well as reducing its carbon footprint.

This is very much a practical role, with the post holder directly involved in all aspects of forestry operations on the ground, as well as planning for and dealing with contractors on site.

The role will encompass a variety of tasks including but not limited to the following:

• Leading and coordinating arboricultural operations, tree surveys and tree related safety inspections.
• Carrying out and supervising tree works internally as well as those conducted by the Trust's specialist external tree contractors.
• Ranger duties to ensure the Park is well-managed and maintained, conserving its important heritage and ensuring it provides a welcoming environment for Park visitors

 In addition, the ideal candidate will naturally demonstrate the following characteristics:

• Self-motivated and willing to take the lead in their area of specialism, whilst being able to work effectively as part of a team
• Ability to manage own time and workload effectively
• Ability to communicate effectively and confidently with diverse groups of people
• Ability to work safely in a high risk environment 

This is a full-time position, working 37.5 hours a week, with some weekend and evening work. The role is based at our head offices in Ferry Meadows – Ham Farm House, Ham Lane, Peterborough, PE2 5UU and involves working anywhere across the Trust’s estate.

The salary range for this role is £35,353 - £37,121 per annum subject to experience. All of our salaries are externally benchmarked.

Head of Brain Injury Service

Lead a passionate team dedicated to transforming the lives of children and families affected by acquired brain injury. Join us as our Head of Brain Injury Service and make a lasting impact through our inclusive, compassionate and innovative support programme.

The Child Brain Injury Trust was originally set up by a group of medical professionals. The organisation has evolved over the years and is now the leading UK organisation supporting families and professionals affected by childhood acquired brain injury. Working in consultation and collaboration with families and professionals, the charity aims to ensure families can access the support they need, when they need it and to ensure they have the best possible chance of reaching their potential.

As Head of our Brain Injury Service, you will be joining the charity at an exciting time, as we have just launched our new five-year strategy – Elevating families, enriching futures. The strategy is our most exciting yet as we look to increase our reach and embed 4 key areas of support: early intervention (currently we work in  major trauma centres and specialist hospitals across the UK), community inclusion, educational services and virtual support. Although our programme delivery model is not  completely defined and embedded, we have a strong framework and a dedicated team who are eager and committed to our strategic goals. We are developing our service in line with the future needs of families and as such we are looking to appoint an individual who is passionate about childhood acquired brain injury, team development and leadership.  By joining an inclusive, compassionate and forward-thinking team, you will be part of developing and growing our highly regarded charity.

The purpose of this role is to provide overall strategic input, direction, development and operational management for the national brain Injury support service. To lead our whole brain injury service team to achieve the five-year strategy.

As well as exceptional leadership and management skills, you will need to enjoy developing and maintaining relationships with a large range of key stakeholders from the clinical, legal and corporate sectors.

We are looking for a confident and experienced individual who has evidenced previous compassionate leadership experience which will be essential and your values will lead your success.

This is a varied and exciting leadership role for the right individual, where no two days are the same.  If you are adaptable, solution focused and have excellent management and leadership skills then we are keen to hear from you. Thank you for your interest in this position.

At The Lullaby Trust our vision is clear: a world where no baby dies suddenly or unexpectedly, and every grieving family gets the support they need. We exist to keep babies safe and support bereaved families. 

We give families a safer start to life and create a supportive space for anyone whose baby or infant has died suddenly or unexpectedly. We empower families and health professionals with trusted advice on keeping babies safe, backed by research, and provide grieving families with bereavement support, side-by-side.

Since 1991 we have reduced the rate of Sudden Infant Death Syndrome by 82% and saved the lives of over 32,000 babies. But our work is not over, as three babies still die suddenly and unexpectedly a week. 

The Senior Trusts and Foundations Officer is an integral role within our Income and Engagement Team. We are seeking an enthusiastic and skilled fundraiser with a passion for securing five and six-figure donations from trusts, foundations and statutory bodies.

The post-holder should be driven to support the work of the charity to continue saving babies’ lives, and supporting bereaved families, and be motivated by our values by being Caring, Reassuring, Driven and Trustworthy in everything they do. 

The post-holder will have excellent communication and relationship-building skills and will be able to manage a wide-ranging portfolio of funders, and the prospect pipeline from start to finish. A key to achieving this will be embedding a deep understanding of The Lullaby Trust’s impact.
 
In this role you will be: 

1. Managing the Trust and Foundations programme 
2. Working with the wider team to deliver to income targets 

This role can be offered as a hybrid role (with approximately one day per week in our London office) or fully remote, with occasional visits to the office for meetings or staff days as necessary.

It is a key time to be joining The Lullaby Trust as we develop our new brand positioning, new website and creative direction, to help us reach more families and supporters than ever. We are a friendly, flexible employer and want to create a diverse and inclusive work environment for everyone. 

If this excites you, we would love to hear from you. For more information on the role and how to apply, please download our job pack

For every baby. For every family. Forever. Together, we can keep babies safe.

Please do not use AI software to generate your application answers; it is usually obvious when this has been done as the answers generated tend to then be exactly the same as other candidates. We'd love to see what you can uniquely bring to the role.

About The Road Safety Trust

The Road Safety Trust is a grant-funding charity committed to making UK roads safer, achieving impact through the funding of practical measures, research, dissemination, and education. Since its formation in 2014, they have awarded a total of £10 million to eighty-five projects and are now the largest independent grant funder of road safety initiatives in the UK. 

About UKROEd

UKROEd Ltd is a private, not-for-profit company responsible for the delivery, management and administration of the National Driver Offender Retraining Scheme (NDORS) on behalf of the Police service.  UKROEd is a trading subsidiary of the Road Safety Trust (RST) with surplus funds from the scheme given to the charity to distribute in grants.

UKROEd values and respects each individual employee, client and customer and is committed to promoting equal opportunities throughout its workforce. As such, all suitable applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, race, religion, sex or sexual orientation. 

Overview of the role

The Data, Security, & Information Management team are responsible for defining and executing the RST and UKROEd Digital Strategies, developing and implementing systems that ensure all data is collected, processed, and stored securely and efficiently, and in accordance with our responsibilities under UK GDPR and data protection legislation.

As Information Governance Officer, you will have responsibility for a range of assurance activities in relation to the information governance frameworks of both companies (approx. 20% RST, 80% UKROEd), including how we meet the requirements of the General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

You will be a first line point of contact for individual information rights requests (such as subject access requests), freedom of information requests, and other information governance and data protection-related matters.

You will understand the importance of privacy by design and information governance best practice to ensure compliance with statutory and regulatory obligations. You will work with colleagues to conduct Data Protection Impact Assessments on new, and amended, systems and processes.

You will take a leading role in supporting the application and maintenance of effective document and record management arrangements. 

You will provide guidance and training on best practice and legislative compliance changes.

Principal Duties

• Be the first point of contact in the DSIM Business Area for expert advice on individual information rights requests (such as subject access requests) and freedom of information (FOI) requests, effectively escalating to the Head of DSIM when required.
• Help the Head of DSIM and the Data Protection Officer (DPO) to ensure we meet our statutory obligations and procedural requirements, produce clear responses in plain-English, and continuously improve our processes in this area.
• Support and assist people to clarify and refine their requests for information.
• Work with colleagues across the organisation to secure the necessary information and ensure comprehensive understanding of the scope and scale of any request.
• Maintain and monitor information governance logs, identifying and reporting on trends in information rights and freedom of information requests and circulating key data to the team and the wider organisation as necessary. Note: whilst the administration of information rights requests forms a critical part of the role, this is less than 15% of day-to-day activity.
• Provide data protection and information governance training, working with the Head of DSIM and DPO in developing training and delivery.
• Support the reporting and analysis of data incidents.
• Working with the UKROEd Data Analyst & Head of DSIM, help investigate by collating information to support the organisation to learn and improve practice and governance, analysing statistics and providing advice accordingly on how to reduce risk. Escalate issues as necessary.
• Help with preparing submissions in relation to any matters referred to the Information Commissioner’s Office.
• Challenge practices, processes, and procedures as required, using negotiation and specialist knowledge to achieve continual improvement and compliance.
• Working with the Head of DSIM maintain, and keep up to date, the Records of Processing Activities (RoPA, on One Trust) and Applications Portfolio.
• Work with colleagues to conduct Data Protection Impact Assessments (DPIA) as part of the Digital Board Gateway authorisation processes.
• Assist the team and organisation with internal & external reviews and audits – reviewing information governance documentation of key stakeholders as part of the Annual Provider Review (APR) process.
• With the Head of DSIM, advise colleagues, including up to senior management level, on information governance and records management issues.
• Keep up to date with developments in information governance and data protection legislation, case law and guidance.

                                                               INFORMATION GOVERNANCE OFFICER

                                                                         PERSON SPECIFICATION

Qualifications

Essential

• You will either have a recognised data protection qualification or have significant experience in this area and be willing to work towards qualification. 

Experience

Essential

•  Experience of working in a data protection and/or information governance role, including responding to complaints and delivering excellent service.
•  Experience of involvement in organisational data governance projects for example the introduction of document/ records management disciplines.
•  Experience managing and maintaining a ROPA. Experience of using the One Trust system an advantage, but training will be provided.

Job Related Knowledge

Essential

•  Excellent knowledge and understanding of the General Data Protection Regulation & data protection and information governance best practice.
• ·Ability to identify, understand and clearly explain principles of data protection and information governance legislation.

Skills and Aptitudes

Essential

•  Excellent communication skills including written and verbal skills - able to communicate clearly and effectively with others and influence positive change.
• Excellent IT skills with the ability to adapt quickly to new technology and better ways of working
• Excellent organisation and time management skills with the ability to work under pressure and meet tight deadlines when required.
• Ability to work positively and consistently across the organisation to support colleagues and maintain high standards whilst managing multiple tasks, maintaining a high degree of accuracy and attention to detail.
• A strong team player, able to develop effective relationships across the organisation with a track record of respectful, open, and honest behaviour including a demonstrable commitment to inclusion and diversity.
• The ability to use your own initiative to foster improvements across the organisation, and to deliver work to an excellent standard.

Senior IDVA:

Youth Realities is a youth and survivor-led charity based in Barnet, addressing teenage relationship abuse through creative education and specialist, survivor-centred support.

Youth Realities aims to: 

• Reduce abuse within teenage relationships 

• Increase awareness of teenage relationship abuse through education

• Empower young people’s personal development & growth

• Provide advocacy and trusted support for young survivors

Our vision is a world where young people live free from relationship abuse and violence. Our mission is to end relationships abuse by working with young people to provide specialist spaces for prevention, intervention and healing.

Liberty is looking for a creative and strategic lawyer to join its legal team.  Strategic litigation is core to Liberty’s work.  Our lawyers work closely with the rest of the organisation using casework and legal advice to help Liberty reach its strategic goals.  You will be responsible for running a small caseload of strategic litigation, conducting interventions and providing specialist human rights advice.  A large part of the role is identifying and then scoping potential cases, working closely with other organisations to develop the litigation in a collaborative and creative way.

If you are interested in a job that involves innovative legal work in the NGO sector, we would like to hear from you. We have deliberately not included a requirement for a certain level of PQE in the selection criteria as we are keen to hear from candidates with pre-qualification experience, including experience outside the legal sector.  We are also interested in more experienced applicants who may not see themselves as a human rights lawyer, but are interested in moving into this area.

Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.

The deadline for applications is 12PM Friday 8 November 2024.

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews will be held on the week commencing 18 November 2024

Second round interview will be held on the week commencing 25 November 2024

Apply via the job board on our wesbite.

This is a great opportunity for an ambitious and driven person with experience in the animal welfare sector to join Raystede.  We are the animal welfare charity for Sussex.  This role is pivotal within our multi-species and complex charity, especially as we are about to put our new strategy into action.  Raystede offers good support and development to managers and staff.

You will report to the CEO and work as part of our Senior Management Team to ensure we achieve our strategic aims.  You will be responsible for all aspects of animal care, veterinary services, rehoming & surrender, our animal welfare standards and the development of new facilities for animals at Raystede.  You will have a great (amazing) team and therefore you need to be a great manager, and be seen as credible from the start, a go-to person and ensure that Raystede is effectively resourced and directed to achieve its aims in regard to animals.

About you

We are looking for someone who is passionate about animal welfare and wants a career move in the sector:

- Broad animal welfare experience which supports some or all of the species Raystede seeks to assist.

- Able to manage and lead expert managers and develop staff.

- Project management skills.

- Understands volunteering in the animal welfare sector.

- Has been involved in improving or developing facilities for animals

- Can work with Trustees and is credible at a high level.  

- Able to work well and be able to build excellent working relationships in a complicated charity.

- Confidence and flair to influence and negotiate where needed with all stakeholders.

- A strong networker able to collaborate externally with other organisations and stakeholders.

Please visit our website for more information about Raystede.  If you would like a chat with Stephanie Smith, our Chief Executive, about the role, please call to arrange a suitable time to talk over the phone, meet online or come in for a personal tour.  Our outgoing Head of Animal Welfare is also willing to have chats before he leaves Raystede to achieve a smooth handover. 

Please apply online via our website.

Closing date for applications: 4 November 2024

Interview date: Thursday 14 November 2024

Our vision is for a world where all pets are well cared for in loving homes for life. To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.

To assist in the ongoing provision of Information Technology services across Woodgreen, we are looking for an IT Support Administrator to join our Data and Technology team and provide specialist technical advice through our customer centred IT helpdesk function.

Taking responsibility for the provision of first line technical support, both in person and in the support of remote users, the successful applicant will provide expert advice, answering support queries via phone, email and the ITSM tool.  They will;

• Maintain a high level of customer service for all support queries and adhere to all service management principles.
• Take ownership of users technical problems and requests/queries and be proactive when dealing with user issues, logging all calls and updates on the ITSM tool.
• Advise users of relevant policy and procedures relating to IT and information security.
• Produce guidance and support documentation for users along with internal team documentation.
• Liaise with external suppliers to log, update or pursue status of outstanding requests.

In addition, they will support with some 2nd line support and Infrastructure Management alongside the Senior Systems Administrator.

The successful candidate will be excellent communicator with developed 1st and 2nd line support experience.  They will have a sound understanding of data protection and cyber security and will show a willingness to keep their knowledge up to date via CPD.  If you are someone who has a positive, ‘can do’ attitude, a logical and problem solving approach and who appreciates new challenges this role would be perfect for you.

This is a hybrid opportunity with an expectation that the successful candidate will work from our Godmanchester site around 2 – 3 days a week.  In addition to a starting salary of £28,000 per annum, depending on experience, to include a market supplement, we can also offer you;

• 36 days annual leave (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Free access to Headspace
• Life assurance (4x salary)

Please note that this role is subject to a range of pre-employment checks to include a basic DBS check.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

Domestic abuse has blighted women’s lives throughout history. We’ve been helping women in London recover from its effects since 1996. Our specialist counselling transforms the mental health and wellbeing of women who have suffered physical, emotional or sexual abuse, financial exploitation or coercive control, and we have assisted well over 15,000 people to date. Add your skills to our closely-knit all-female team and you can help thousands more on the road to recovery.

You will lead Woman’s Trust income generation ensuring adequate income to sustain and grow the organisation, increasing its income from £1.3 Million to £3 Million in the next 3 years. While raising funds from multiple income streams, focus growths areas will be statutory and Trust and foundation funding securing six-figure, multiple-year grants and contracts. You will effectively communicate our services and campaign our aims aligned to our strategic priorities.

You will oversee the development and implementation of the fundraising strategy and the funding pipeline; ensure the maintenance and development of excellent relationships with current and new funders, stewarding grants and reporting back; review, update and develop service budgets; oversee the submission or coordination of quality bids, approaches, and events.

As a member of the senior leadership team, this post will work cross departmentally and will contribute to the overall strategy of Woman’s Trust, working closely with the CEO and the Board of Trustees. You will lead and line manage the Senior Trust and Foundation Manager and Fundraising Officer.  You will deliver a direct income target for each year, with a focus on the development and tendering of statutory commissioning.

Hours: 35 hours per week (28 hours will be considered).

Location: Office based with remote working available – minimum of 50% of working hours in Woman’s Trust Office, Edgware Road/Paddington, NW1.

In return, you can expect exceptional career satisfaction plus an excellent package of benefits including:

• 25 days holiday + 3 days in December + Public holidays (pro rata)
• 3% pension contribution
• Employee Assistance Programme
• Cycle-to-work scheme

To find out more and apply with your CV, please visit our website via the apply button.  

Closing date: 9.00am on 11th November 2024.

Interviews will be held on 14th and 15th November 2024.

We will conduct interviews on a rolling basis. Please note, if an appointment is made before the deadline, the post will close early. 

This post is open to women only. The Equality Act 2010 pursuant to Schedule 9, Part 1 applies. 

Benefits:

• 33 days annual leave (plus eight bank holidays pro rata)
• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

Join Dementia UK as a People Assistant and play a key role in ensuring the smooth delivery of administrative services for the People team. Your work will help provide a high-quality, customer-focused service, contributing to making Dementia UK a fantastic place to work.

As the primary point of contact for the People team inbox, you will manage incoming emails, resolving them where possible, or directing them to the appropriate team members. You will collaborate closely with the wider team and stakeholders across the charity, ensuring that administration tasks are completed to a high standard and in a timely manner. You will also handle general administration in support of the full employee life cycle, from job candidates to leavers and everything in between, plus contribute to wider team projects and data requests.

To succeed in this role, you will possess exceptional customer service skills and have a solid understanding of delivering on customer needs within a structured policy framework. You will have previous experience of working with Microsoft Officer 365 applications and may be working towards a CIPD qualification.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application or to tell us you’re applying under the Disability Confident Scheme, contact us.

How to apply:

For more information and to apply, please click on the Apply button.

Your supporting statement should include why you have decided to apply for this role at Dementia UK and answers the following questions. Please note there is a 200-word limit for each answer.

• Please give an example of when you have provided excellent customer service in writing. What made it stand out?
• Tell us about a time when you have performed detailed tasks when working under pressure – how did you manage to keep attention to detail and how did it make you feel?
• Which one of our four organisational values do you most relate to and how have you demonstrated this in your work?

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Responsibilities & Key Tasks

• Support a caseload of companions to reach their potential through both practical and emotional support.
• Tailor support plans to meet individual need - setting goals, assigning actions, working with other providers and considering the person’s holistic needs.
• Guide induction and exit processes for companions - to ensure that they understand the core principles of the offer at Emmaus and move on to long term, sustainable accommodation after us.
• Support with incident response - including anti-social behaviour, mental health concerns, challenging behaviour - using de-escalation techniques to manage behavior as it arises.
• Liaise with external providers such as the Community Mental Health Team, General Practitioners, DWP, probation, prisons and CAB to ensure specialist advice and guidance is sought where needed.
• Contribute to the planning and introduction of varied and meaningful activities for companions at Emmaus Hertfordshire.
• Ensure Safeguarding concerns are raised at the earliest opportunity through appropriate channels..
• Attend appointments online or in person with companions.
• Maintain accurate records in line with internal policy and with consideration for GDPR principles.
• Perform tasks to support the effective running of the community. Develop and maintain relationships with external providers.
• Participate in an emergency on-call rota to ensure 24/7 support is available for companions where needed.
• Provide written updates for key stake holders as well as for internal meetings.
• Attend team meetings, supervisions, reflective practice and training as required

About you:

We are seeking someone who is comfortable and experienced working in a small company or charity, understanding that our capacity and resources are limited. A 'can do' attitude and a motivated approach are essential. While direct experience with homelessness may not be necessary, you should have a solid understanding of the common challenges faced by those who have been homeless. Attention to detail is essential, as is the ability to identify and promptly address risks or safeguarding concerns. Empathy, attentive listening, and strong verbal communication skills are also key requirements. Proficiency with IT and the ability to maintain up-to-date records in our database are necessary. Additionally, you should have the tools to maintain your well-being in what can be a challenging but rewarding role. You will need to demonstrate and build the resilience required to work with individuals who may struggle to engage with services like ours and think creatively to encourage engagement. While practical experience supporting vulnerable adults is highly desirable, we are also interested in hearing from you if you have transferable skills and a willingness to learn, even if you haven't worked in the homelessness sector before.