Recruiting for a Mental Health Recovery Worker to join our Mental Health service in Barnet!

£22,360 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Look Ahead provisions 3 Recovery Houses, 24 hour/7 days a week support services, for those with mental health issues living in Barnet, Enfield and Haringey (BEH). The Recovery Houses are commissioned by The Barnet, Enfield and Haringey NHS Trust. Elysian House offers various interventions and treatments within the acute care pathway, working with clinical teams in Barnet to maintain and improve quality of life. Elysian House is based on customers' needs and will only provide short-term accommodation of up to 14 days to those who do not require inpatient admissions. Look Ahead works closely with the Crisis Resolution Home Treatment Team to target customer's needs and for successful discharges.

Job Overview:

You will understand the concept of Recovery and apply those principles to develop an environment and service that enhances recovery, you will also:

- Put the service-user at the centre of their support and promote optimism and hope for their increased independence
- Provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis
- Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
- Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service

Key Responsibilities:

- To ensure recovery focused support plans are created, reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery
- Undertake keyworking responsibilities for a caseload assigned by the Team Leader/Service Manager
- To be flexible and responsive to the needs of service-users as directed by their personal support plan
- To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within the given service timeframe
- Ensuring ongoing assessment and management of risks within an attitude of 'positive risk taking'
- Develop and maintain links with key agencies and service providers in the local community
- Demonstrate a commitment to the empowerment of service-users and a strong interest in co-production and promoting people's rights
- Use person centred tools to support recovery and development of service-users
- Communicate effectively with people who are in mental distress, including any who may be acutely unwell
- Support service-users to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure service-users enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive service-user records to professional standards
- To engage in learning and development activity to increase knowledge and skills
- To advocate assertively to statutory and voluntary agencies to ensure that service-users needs are met and link with organisations to provide a range of engagement opportunities for service-users in the community
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the service-users' immediate community and family
- Work collaboratively with the Resettlement Worker to plan for move-on and discharge from the point of the support commencing
- To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required
- To work with the staff team to achieve the aims and the objectives of the service
- To stay up to date with regard to development and research in the mental health field, housing support and in welfare benefits
- To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality
- To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association
- To act at all times in accordance with the aims, philosophy and practice of the project.
- To undertake any other duties consistent with the basic objectives and duties of this post

For more information or to apply please visit our website.

Recruiting a Specialist Support Worker to join our Mental Health service in Tower Hamlets!

£24,000 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Tower Hamlets Adult Mental Health Rehabilitation House provides suitable accommodation and a therapeutic program to support people in their recovery and rehabilitation following a hospital admission for mental health problems. The service is founded on the principles of Recovery: Emphasis is placed on helping individuals to develop or rediscover their own unique skills and coping strategies and to positively use the resources that are available to them within their community and extended social networks. The house is staffed and run in a way that is sensitive to the diverse cultural needs of service users in Tower Hamlets. It also provides a high degree of privacy and a homely and welcoming environment to all who choose to use it.

The Bethnal Green Community Mental Health Team BG CMHT will also deliver complex NICE compliant interventions as required in partnership with Rehab.

The Rehab is a 24-hour service and staff operates on shifts: early 8-4: mid: 9-5 or 10-6, Late: 2-10pm. There are no sleep-in as service is managed by a Night Support Worker and a Concierge.

Specialist Support Worker will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model. More specifically, the post-holder will:

- To provide intensive support (both practical and emotional) to people living in the Project
- To act as a positive influence on clients encouraging responsible behaviour and self reliance
- To support people in a way that maximises their self-sufficiency and enables them to live independently in their own homes
- To act as a resource co-ordinator and advocate in order that clients can make informed choices about how they live in the local community
- Agree the initial treatment/recovery plan with service user, including; clinical assessment, ensuring the health and wellbeing

Key Responsibilities:

Practice

- Undertake key working responsibilities for a caseload assigned by the Team Leader/Manager
- Undertake initial & continuous assessment of needs and potential risks & agree levels of support and actions
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Provide structured support and guidance to other front line staff in their area of expertise, and to contribute to the relevant internal specialist forum
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- To adhere to Look Ahead's Policies and Procedures
- To engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Liaison with Other Agencies

- To liaise with the referral agency to ensure that full information is given to enable a proper assessment to be made of future clients
- To work collaboratively with staff from the Tower Hamlets Rehabilitation and Recovery Service in performing joint assessment to determine the appropriateness of referrals to the service
- To advocate assertively to statutory and voluntary agencies to ensure that clients' needs are met
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the clients' immediate community and family
- To build up and maintain contact with a full range of community workers

Housing Management

- To explain the terms of the Tenancy Agreement and to ensure that clients understand all the services within the accommodation
- If clients are moving into independent accommodation, to help make the transition and setting up of their new home
- To take lead and responsibility in setting up ways of paying for rent, utilities, bills etc.
- To provide advice and help on future housing needs

For more information or to apply please visit our website.

Overview – Justlife Greater Manchester
Justlife works with the hidden homeless community, living in B&B’s and Guesthouses, considered ‘unsupported temporary accommodation’ (UTA). Our vision is to make people’s experience of housing vulnerability as short, safe and healthy as possible.

Based in Higher Openshaw, East Manchester, Justlife currently works across Manchester and Tameside providing re-housing advice, benefits advice and one-to-one key work support to empower vulnerable adults housed in UTA to move towards more secure housing, independent living and improved health and wellbeing. This includes supporting UTA managers and landlords.

Justlife have recently completed research mapping out the number of UTAs across Greater Manchester. Now that we know WHERE individuals are, in the coming year we intend to roll out a new ‘mobile’ model of operating - taking our work OUT to reach residents across GREATER MANCHESTER, enabling more residents and landlords to access the support they need.

Job Summary: The role of Specialist Support Worker involves playing an active part in the Specialist Support Team by taking part in regular outreach visits to UTA’s across Greater Manchester and supporting a caseload of clients that are experiencing varying stages of housing vulnerability. The role requires the use of specialist knowledge and relationship skills to support clients with varying degrees of mental health, addiction and trauma related issues to engage with health services and to access suitable housing solutions. The Specialist Support Worker is also expected to develop good working relationships with UTA Landlords and Managers recognising the important role that they play in ensuring that their tenant’s experience of UTA is as positive as possible.

This will include advocacy in registering them for medical services and accompanying them to appointments; assisting them in addressing all aspects of physical and mental health and addiction needs, as well as advocating for them to get access to suitable housing and social security benefits. The role is dependent on excellent communication and joint working with colleagues and a variety of partners and professionals.

The role requires a high degree of motivation in addition to creativity and flexibility to support people with multiple and complex needs. With a passion to work collaboratively with others for the good of our clients, and with experience of working in a related field in a voluntary or paid capacity.

A high degree of emotional intelligence is required to support clients, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. In a role of this nature you will experience a range of emotions from joy to grief and as such it requires a high degree of resilience and self -awareness to cope with the emotional demands of the role. The role sits within a highly supportive team with all staff in receipt of regular line management, external clinical supervision and professional training; with reflective practice actively encouraged in weekly team meetings.

nia has been delivering services to women, girls and children who have experienced domestic and sexual violence since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

The Emma Project and Daria House are specialist services providing refuge and support services to women who have experienced domestic violence and/or sexual violence, including women who have been sexually exploited through prostitution and who also use substances problematically. The service is currently funded until 31st March 2021 with a possibility of further extension.

Hours: 17.5hrs/wk) based in Haringey.

Salary: £12,500 - £14,250 pro rata

In the role of Specialist Support Worker, you will be responsible to support the service manager and team leader to ensure the day to day effective and efficient operation of the refuges. You will be based at The Emma Project (Haringey) or at times may be required to support day to day operations at Daria House (Camden). Both refuges provide accommodation for women who are escaping domestic and sexual violence and who use substances problematically; more than a third of the women who have lived in the refuge have also been exploited through prostitution. The women who enter the project have frequently been excluded from and/or refused access to other types of refuge provision.

We are looking for a highly organised and self motivated woman who is passionate about ending violence against women, girls and children. You will have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and their children to be safer.

CV’s will not be accepted.

Closing Date: 10am, Friday 23rd October 2020

Interview date: Tuesday 3rd November 2020

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Exciting new opportunity for a Substance Misuse Specialist Support Worker join our Young Peoples service in Milton Keynes!

GBP 23,543 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Milton Keynes Young Peoples Service is for people aged 16 - 21 with the capacity to support 52 Young People at any one time. The service provides a high level of support to Young People that may be care leavers, looked after children and unaccompanied asylum seeking children. They are supported with a variety of complex support needs such as child sexual exploitation, gangs and offending, substance misuse and mental health.
You will be working alongside other specialists and supports workers to support Young People to meet their aspirations, stay safe and live independently. The service is compiled of 5 properties, the largest capacity at one site being 16 units with 24hr support.

Job Overview:

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.
The Young People in Milton Keynes services will have complex and multifaceted needs. This could include emotional and mental health issues, drug and alcohol misuse, partaking in criminal activity and anti-social behaviours or being at risk of sexual exploitation.
Whilst the majority of young people referred will not yet be ready to live fully independently, they will be ready to begin the transition to adulthood and develop their independent living skills. The young people will require a supportive, structured and stable environment with clear boundaries in which to do this.
Specialist support workers are expected to work with the young people that have the most complex needs. They should be the lead in their team regarding their specialism, form partnerships with external agencies and lead on co production and customer engagement. You would work as part of a team of support workers and other specialists, providing support to the rest of the team as needed.
The Substance Misuse Specialist should have experience of working with young people that have experienced trauma and the complex issues that arise due to this. You should have knowledge of the kind of substances young people use including new psychoactive substance or "legal highs" and the ability to work with young people to reduce the amount of substances they use as well as looking at harm reduction techniques.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for young people that are strength based and support them to achieve their goals.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their support independently
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Lead on group workshops for customers
- Share best practice and knowledge with the team.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Exciting new opportunity for a Violence against Women and Girls Specialist Support Worker join our Young Peoples service in Milton Keynes!

GBP 23,543 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Milton Keynes Young Peoples Service is for people aged 16 - 21 with the capacity to support 52 Young People at any one time. The service provides a high level of support to Young People that may be care leavers, looked after children and unaccompanied asylum seeking children. They are supported with a variety of complex support needs such as child sexual exploitation, gangs and offending, substance misuse and mental health.
You will be working alongside other specialists and supports workers to support Young People to meet their aspirations, stay safe and live independently. The service is compiled of 5 properties, the largest capacity at one site being 16 units with 24hr support.

Job Overview:

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.
The Young People in Milton Keynes services will have complex and multifaceted needs. This could include emotional and mental health issues, drug and alcohol misuse, partaking in criminal activity and anti-social behaviours or being at risk of sexual exploitation.

The VWAG Specialist should have experience of working with young people that have experienced trauma and the complex issues that arise due to this. You will provide support around healthy relationships and what these look like using your skills to facilitate meaningful conversations and workshops. You should have knowledge of domestic abuse policies and the procedures that support them. Your involvement will be needed in attending and referring to panels such as MARAC and MASE. Safeguarding and partnership working will be a key part of your role.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for young people that are strength based and support them to achieve their goals.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their support independently
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Lead on group workshops for customers
- Share best practice and knowledge with the team.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

About the Together Trust

We’re one of the North West’s leading disability charities, offering individual care, support and education to thousands of people each year.

Our work wouldn’t be possible without our incredible team of staff and volunteers who are positive role models to the people we support.

You’ll be joining an organisation driven by its values and desire to see meaningful change - the people we support really are at the heart of everything we do.

We want you to grow and develop - so we’ll support you to shape the career that you want to have.

We can’t promise a job with us will be easy. But what we can say is your work will be filled with meaning.

A job at the Together Trust is more than just a job. Together we’ll change lives.

The Together Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. It is a commitment we expect and require from all our staff and volunteers. All Successful applicants will undertake stringent recruitment checks including an enhanced DBS.

Job advert

We now have an opportunity for a Community Support Worker to join one of our teams.You would be working at a small and well established supported tenancy in Salford, close to the Trafford Centre. The service supports two young men, with complex non-verbal autism, to live as independently as possible; both at home and in the community. The service is committed to improving quality of life outcomes for tenants, with a particular focus on developing confidence, functional skills teaching, and increasing levels of engagement. We are looking to recruit a flexible and committed individual who is warm, personable and understanding.

Experience of using picture supports is advantageous but not essential as robust coaching will be available. Drivers are also highly preferred due to the individual needs of the tenants.

As our community support worker, you will…

As a community support worker you will be actively involved in supporting individuals to live a full and active life. You will do this by ensuring that you and the team around the person do all you can to deliver the agreed plans. You will play an important role, alongside your line manager and senior managers, to ensure that the team functions effectively and is supported through the attendance of productive team meetings and 1-1 supervision sessions.

Community Support Workers play a key role in developing relationships between the person supported, other important individuals in their lives and the Trust. You will also be expected to work closely with any family and professionals involved in the individuals care and ensure that needs and interventions are explored and acted on within your remit.

It is expected that you will support the individual to access appointments, formal reviews and planning of the care and support provided. You will work within a person centred framework within the service so that the individual/s supported can develop control of their lives and resources in a meaningful and empowering way. For example, empowering and teaching individual to use budgeting systems, assisting in detailed self-care plans and building independence skills in the least restrictive way.

As a Support Worker you will be expected to work on shift, administer medication, ensure good routines are in place and are undertaken to maintain the individual’s well-being. This role will extend to undertaking frequent checks linked to health and safety and daily/weekly recording systems, and implementing simple data systems to ensure that the whole service is performing in line with agreed plans, best practice and the Trusts standards.

About you...

Experience is preferable but is not essential, we pride ourselves on staff development and offer an outstanding training package and induction into the organisation. We’re looking for people who have a genuine interest and drive in working for the people we support.

As the team provide 24/7 support, you will need to be flexible and willing to work shifts on a rota basis over a day 7 period, due to the nature of this role you will be required to take part in sleep over shifts, these are paid in addition to the 37.5 hours at a rate of £62.64 and are not included in the 37.5 hours advertised.

Benefits

You'll get to help the people we support celebrate along the road to a brighter future. And, be part of an incredible team of like-minded peers. Together we work hard, laugh a lot, and support each other. We also have a range of rewards and benefits for our staff:

• 25 days annual leave (plus bank holidays), 27 days after 5 years and 30 days after 10 years.

• A company pension plan with 7% employer contribution
• Opportunity to purchase a health plan to claim towards therapy, dental and more
• Unlimited access to our employee assistance programme for advice and support
• Support from mental health first aiders
• Follow your ambitions and progress your career through on-the-job training, apprenticeships and qualifications

Recruiting a Specialist Support Worker to join our Mental Health service in Islington!

£24,000 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Islington Crisis House offer 24/7 crisis accommodation to customers with mental health needs who require a high level of support, it is a 'high support fast stream' mental health service consisting of 12 units, with move-on expected within two weeks. We are part of the projects pathway in the borough and receive our referrals from the Crisis Teams and mental health wards in the borough. We can also take self referrals or referrals from other sources such as local substance services and GP's. This is a really great opportunity for anyone with clinical interest as the service is delivered in partnership with Camden and Islington MH Trust.

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

This role will focus on Family and Carer Liaison as a specialism, integrating Islington Crisis House with third sector agencies, and providing information to staff and customers on the local opportunities. The role will therefore involve a high level of external agency liaison, and will require the successful applicant to be proactive and personable.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Supporting move in and move out of customers, including readying rooms post-discharge and completing inductions of new customers
- Holding a caseload where relevant (usually for customers with complex family dynamics and needs, or with complex care requirements - note the role will not involve personal care).
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making, which may include undertaking medication witnessing and administrative tasks
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff regarding opportunities with care and family support services such as Carer's Hub, advocacy services etc.
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour

For more information or to apply please visit our website.

11 month fixed term contract
Flexible with occasional travel to Manchester, Birmingham or Sheffield

Closing date: 22 October 2020 at 11.30pm

Are you a customer-focused individual with recent experience of providing specialist level debt advice? Then join Shelter as a Specialist Debt Adviser supporting client-facing debt advisers with their complex casework, contributing to resources and helping us to influence the debt advice sector.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our Specialist Debt Advice service works with front-line debt advisers based across England & Wales, providing support with their complex case work. The service currently operates between 9-5 Monday to Friday, with advisers offering live support to clients on a rota basis throughout the week. We are expanding the availability of our service and now need to recruit an additional Specialist Debt Adviser.

About the Role
As a Specialist Debt Adviser, you’ll be responsible for handling phone and email enquiries to the service, using diagnostic questioning to fully establish the caller’s enquiry and providing detailed and timely responses. We’ll also rely on you to identify and act upon any emergency enquiries and prioritise your workload accordingly. Helping our Team Leaders to produce written and on-line content and provide service users with the latest developments in debt regulation, policy and good practice will be important too.

About you
You’re someone who champions user-focused advice and who can take complex language and processes and make them easy to understand for professional advisers and other audiences. You’ll need excellent all-round understanding of debt advice, with experience of contributing to, and producing,g written and on-line resources, including guidance documents, webinars and attendance at networking events, providing services users with the latest debt regulation, policy and good practice. What’s more, you have good typing skills and proficiency using Microsoft office applications and case management and reporting systems.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Recruiting a Support Worker to join our Young Peoples service in Windor and Maidenhead!

£21,000 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more working.

Wellesley House is a supported housing service in Windsor, Berkshire which houses 17 homeless families with children for up to 2 years. Our accommodation is spacious, self contained, modern and include on site laundry facilities, a TV lounge, playroom and large private garden. Staff work closely with customers to help them to identify and address their support needs and provide them with practical and emotional support to maintain their tenancies, access opportunities such as training and employment and maximise their income by ensuring they are accessing financial help they are entitled to. We build on customers' life skills to enable them to lead independent, fulfilled lives. All referrals are received from the Royal Borough of Windsor and Maidenhead housing team.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

This role requires working on a rota basis of 8am-4pm or 10am-6pm and alternate weekends.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.

Recruiting a Part Time Support Worker to join our Homelessness and Complex Needs service in Kensington and Chelsea!

£11,180 per annum, 20 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Cromwell Road is a 54-bed hostel for adult men who are street homeless or at risk of becoming homeless. As a medium-high level service addressing a range of complex needs-including substance misuse and mental health-it supports customers with issues such as life skills, health, training and employment, developing their ability to maintain tenancy and live independently in the community. The hostel is staffed 24/7 and works in partnership with on-site alcohol and drug services.

To enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Engage in learning and development activity to increase knowledge and skills
- Ability to defuse challenging behaviour with awareness of personal safety
- Adhere to Look Ahead's Policies and Procedures
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with cof self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence hallenging and diverse behaviours

Skills, Knowledge and Experience

Essential:

- Good knowledge of Benefit system

Desirable:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Support Workers (3 Full Time Posts, 40 hours per week)

Support Worker - Enhanced Housing Management (1 Full Time Post, 40 Hours per week)

Salary -  £22,750 rising to £23,205 per annum

Location - London Borough of Tower Hamlets

We have exciting opportunities for 4 full-time Support Worker(s) within two of our homelessness services.  Providence House (2 FT Support Worker & 1 FT  Support Worker-Enhanced Housing Management vacancies) and Daniel Gilbert House (1 FT Support Worker vacancy) are two mixed gender hostels located in the busy, multicultural borough of Tower Hamlets. We work alongside some of the most vulnerable and complex individuals in our community. The day to day work involves supporting our residents to live safer, independent and fulfilling lives and creating a positive and inspiring environment in which they can achieve their goals. We work with multiple agencies and partners in the borough to ensure our clients’ needs are met, these include drug and alcohol services, housing teams and NHS teams.

PRHA hostels guarantee a fast paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

Who we’re looking for

We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

 To be successful in the role you must be able to:

• provide dynamic person-centered support to residents
• support residents to realise their goals
• work with stakeholders to ensure residents receive integrated healthcare and community services
• ensure at all times the environment is safe and welcoming for all
• work together in a team to deliver a psychologically informed environment

What we offer

PRHA was awarded the Investors in People Gold standard for the second time in 2019.  This award reflects staff feedback on their development and training opportunities, how they ae valued by PRHA and the support provided to them in fulfilling their roles. We are in the top 3% of housing associations in achieving this award. 

Our comprehensive, training and support package will enable you to grow in your career and achieve your professional aspirations.

How to apply

Please read the full Job Description & Person Specification. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. 

We will only accept CV’s and Supporting Statements with a maximum of 2 pages and Font size 12. Please ensure you send the correct documents by the closing date, as late CV’s and Supporting Statements will not be accepted.

Closing Date

Monday 2nd November  2020 11am.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Recruiting a Support Worker to join our Learning Disabilities service in Tower Hamlets!

£22,360 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

The service accommodates three individuals on a ground floor, and suits people whom have mobility needs. Support is provided across 24 hours with various levels depending on the customers needs. There is a shared kitchen, lounge, garden, wet room and two toilets; however other shared communal facilities available within the block. The service has a person centred approach; this is always picked up by Auditors and Inspectors, it's mentioned within audits reports. The people whom live there choose and are supported to live the life that they want taking part in various activities within their community such as attending day centres, visiting their friends, attending church, participating in events and much more.

The service is supported by an amazing, compassionate and experienced team who have many years supporting people with Learning Disabilities and other Disabilities. The Manager has excellent experience in supporting people of various ages with Learning Disabilities and Autism, the Manager is also a Winner of the Great Britain Care Awards 2019.

As a Support Worker you will be expected to undertake duties and work as part of the staff team to support customers with daily support to achieve personal goals by using person centred approach. Work within a team to communicate, meet the service and Look Ahead objectives and responsibilities whilst working flexibly to respond to the needs of the customers.

This role will require either an experienced, skilled and compassionate person and or a person with great values and willing to learn in order to meet the role specific competencies for this position

Key Responsibilities:

- Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer's identified needs
- Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers, colleagues, visitors, contractors and premises including responding to maintenance, fire and health and safety issues
- The ability to follow guidelines and use initiatives to manage, control and eradicate infections. For example following a thorough cleaning rota and completing all relevant checks such as living standards checks
- Deliver all aspects of support to enable customers to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks, delivering personal care, including but not limited to support with personal hygiene, meal preparation, medication management and personal finances support as required
- Champion a positive local culture within the service
- Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers' dignity, respect and allows customers to feel safe and welcome in their own home
- Participate in support planning, risk management and assessment of needs in line with support planning whilst supporting the team with case work management
- Work with customers to promote social inclusion to promote independent living, encouraging customers to maximise their skills and choices.
- Involve customers in the design, development and delivery of the service through co-production
- Use appropriate communication including accessible information standards to ensure customers understands and can make informed choices.
- Report and support any observations relating to customers welfare
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Shift lead, ensuring effective coordination of staff time so that all planned service and customer activities are attended to during the course of the shift
- Maintain a good standard of records and reporting as required at the project under the direction of the Managers
- Engaging in learning and development activities to increase knowledge and skills and share learning with customers and colleague
- Attend and participate in team meetings, customers meetings and participate in daily handovers
- Competent and or willing to learn the use of IT and its programmes
- Competent and or willing to learn the use of relevant systems, company policies and frameworks

For more information or to apply please visit our website.

Recruiting a Support Worker (6 Month FTC) to join our Young People and Care Leavers service in Berkshire!

£19,644 per annum, working 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Frogmore Court provides accommodation-based support for 25 young people between the ages of 16 and 25. The service offers 24-hour support to customers, for up to two years, in purpose built accommodation in Maidenhead. All applicants must present support needs and be statutory homeless. Referrals come from a range of sources including Social Services, Probation, the Leaving Care Team, the Community Mental Health Team and the Youth Offending Team.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

- Experience working with young people

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.