Women & Families GBV Specialist Worker

The Claudia Jones Organisation is seeking a Specialist Worker who is passionate about providing services that make a difference to vulnerable African Caribbean women and families. 

You will have substantial demonstrable experience in Women and Families, Gender Base Violence work, managing complex cases, advocacy and understanding of the legal system and how it relates to survivors of gender base violence and their families.

PURPOSE

To foster a therapeutic approach to providing a cohesive specialist service for African Caribbean heritage women and families who present with complex layering of issues that includes Gender Base Violence.

To achieve measurable outcomes that reduce risk and increase safety for women and families who access this service.

To work within CJO’s model of `Community-based Approach to Wellbeing’ through volunteer opportunities, training and peer support.

CJO aspires to provide services that are respectful of the trauma service users may have experienced and this role will require a good understanding of how this will permeate the way the services are offered and managed.

In return as our Women & Families Specialist Worker, we can offer you:

• A friendly, flexible and values-led organisation   - Competitive salary
• 28 days of annual holiday, including bank holidays (pro-rata for part-time)
• Contributory pension scheme - Training to help you perform your role

What will ideally support your success in the role?

• Direct experience of providing support services to families with complex needs and experienced GBV.
• Time and an understanding and commitment to working in an assets-based way.
• An ability to develop strong, collaborative and productive relationships with colleagues and key external agencies, promoting the value of our work and its impact on women and families.  If these sounds like the perfect opportunities, please apply today – we’d love to hear from you! 

Information for applicants:

• Closing Date for Applications is 12 NOON on 3rd January 2020.
• In light of the nature of work and focus of Claudia Jones Organisation the candidate’s race and gender is considered to be an occupational requirement in accordance with Paragraph 1, Schedule 9, of the Equality Act 2010. 
• Please use the application form to demonstrate how you meet the person specification, CVs / covering letters will not be considered. 
• If you have not received a response to your application within 21 days of the closing date you can assume your application has not been successful on this occasion. 
• All posts are subject to satisfactory references and Enhanced DBS checks. 
• CJO is an Equal Opportunities Employer.  

Recruiting for a Specialist Support Worker (1 year FTC) to join our Homelessness and Complex Needs services in Tower Hamlets!

GBP 22,500 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is working 40 hours per week and will be a 1 year FTC.

Tower Hamlets Community Intervention Service (THCIS) is a flexible provision that accepts both self and agency referrals. THCIS has the capacity to support up to 212 high needs customers with a range of complex requirements; including those with mental health diagnoses, drug and alcohol addictions, domestic violence cases and those with housing needs. THCIS is open 7 days a week and operates an out of hours call in service and drop in sessions alongside floating support.

Key Responsibilities:

- Building supportive and trusting relationships with customers
- Working proactively with other members of the team to manage caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within the ethos of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Adherence to lone working procedures and attributed processes such as the duty system
- Providing tenancy sustainment related support to customer in their own property
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Ensuring Look Ahead's Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engagement with learning and development activities to increase knowledge and skills with in the sector
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Able to work alone with good initiative
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement when under pressure
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem, passionate and drive to achieve success
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance
- Ability to cope positively with challenging and diverse behaviour
- Is able to implement strong professional boundaries
- Able to inspire

Skills, Knowledge and Experience:

Essential:

- Experience within sector

Desirable:

- Educated to degree level

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting for a Specialist Support Worker to join our Mental Health services in Lambeth!

GBP 22,500 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is working 40 hours per week.

Lambeth Mental Health Floating Support is a service for adults, in any type of tenure, who have medium and/or complex mental health support needs. Support is provided for customers to maintain - or prevent the loss of - their accommodation and/or independence, to enable a move from supported accommodation to more independent living, to enable discharge from hospital or to prevent hospital admission. The service is available to customers from 9am to 5pm, Monday to Friday. Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting a Specialist Mental Health Recovery Worker to join our Mental Health service in Haringey!

£22,230 per annum, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

This role is 40 hours per week on a shift-work basis which includes sleep-ins.

Look Ahead Provide 3 Recovery Houses, 24 hour/7 days a week, for those with mental health issues living in Barnet, Enfield and Haringey (BEH). The service offers various interventions and treatments within the acute care pathway, working with clinical teams in BEH to maintain and improve quality of life. The service is based on customers' needs and will only provide short-term accommodation of up to 14 days to those who do not require inpatient admissions. The successful applicant will be based at Fortis Green (Haringey Recovery House)

Job Overview:

As a Specialist Mental Health Recovery Worker you will require either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

You will:

- Understand the concept of Recovery and apply those principals to develop an environment and service that enhances recovery
- Put the service-user at the centre of their support and promote optimism and hope for their increased independence
- Provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis
- Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
- Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service

Key Responsibilities:

- To carry out holistic assessments and devise appropriate recovery focused support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies
- To liaise with the CRHTT and work collaboratively to ensure that full information is given to enable a robust assessment of service-users
- To ensure recovery focused support plans are reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery with an attitude of 'positive risk taking'
- Undertake key working responsibilities for a caseload assigned by the Team Leader / Manager
- To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within a given service timeframe
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Provide structured support and guidance to other front line staff in their area of expertise, building capacity and skills within the team, and contribute to the relevant internal specialist forum
- Fully liaise with Mental Health professionals, including the CRHTT maintaining excellent relationships with them
- Develop and maintain links with key agencies and service providers in the local community
- Demonstrate a commitment to the empowerment of service-users and a strong interest in co production and promoting people's rights
- Knowledge and practical experience of using person centred tools to support recovery and development of service-users
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that service-users enjoy a high quality of accommodation
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Empower service-users to ensure they receive the service and benefits they are entitled to.
- Undertake administrative work and keep accurate and comprehensive service-user records to professional standards
- To adhere to Look Ahead's Policies and Procedures
- To engage in learning and development activity to increase knowledge and skills
- To advocate assertively to statutory and voluntary agencies to ensure that service-users needs are met
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the service-users' immediate community and family
- To build up and maintain contact with a full range of community workers
- Work collaboratively with the Resettlement Worker to plan for move on and discharge from the point of the support commencing
- To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required
- To stay up to date with regard to development and research in the mental health field, in housing support and in welfare benefits
- To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality
- To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association
- To act at all times in accordance with the aims, philosophy and practice of the project
- To undertake any other duties consistent with the basic objectives and duties of this post

For more information or to apply please visit our website.

Working within a busy, exciting media team, this is a key role in helping us produce some of the best plant, gardening and horticultural content in the world. This post oversees the production of a range of specialist, high-quality print publications - including books, flower show guides and quarterly periodicals.

The successful applicant will have a passion for detail; strong organisational and deadline experience; and for wanting to work with colleagues from across our growing charity. Experience in getting different publications to the printers on time and to budget, with the required high-level editorial quality, will be essential. Having an open-minded approach to work, able to work to differing deadlines, and for being able to deal with stakeholders to make the very best product, are key traits we need.

We publish a substantial amount of authoritative and valuable work, with team members editing magazines, publishing content on the website, podcasts, commercial books and Society publishing. This role is a key part of our work, and crucial in publishing creative content to our members and wider audiences. Strong grammatical accuracy, a high-level use of InDesign and a genuine desire to want to help are essential traits for the successful candidate.

For more information and to apply, please visit our website.

Recruiting Full/Part Time Support Workers and a Part Time Waking Night Support Worker to join our Young People Service in Hounslow!

Hounslow Young People's Service is a supported accommodation service for young people and young parents aged 16-25. Across our 6 sites we provide a high level of support to 57 vulnerable young people and 19 teen parents with a variety of complex support needs and backgrounds including; looked after children, unaccompanied asylum seeking children, care leavers and children in need.

The aim of the service is to empower young people to move towards independent living, supporting their successful transition from childhood, laying the foundations for healthy, ambitious and safe adult lives with minimal ongoing support. Support is delivered in partnership with a number of stakeholders and partners in the community such as mental health services, substance misuses agencies, housing teams, police and social services.

We are currently recruiting the following roles:

Full Time Support Workers - £22,000 per annum, 40 hours per week, permanent positions

Part Time Support Worker - £11,000 per annum, 20 hours per week, 6 month fixed term contract

Part Time Waking Night Support Worker - £16,500 per annum, 30 hours per week, permanent position

We offer 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

These roles require working on a rota basis encompassing a mix of shifts between 7:45am and 10pm including working weekends.

Please clearly state in your supporting statement which role/roles you are interested in.

Job Overview:

As a Support Worker in a dynamic team you will create and work in line with person centred risk assessments and support plans with young persons to provide comprehensive support packages. Partnership working is the heart of supporting our young people and Support Workers are required to build and maintain those relationships to coordinate the young person's support.

Support Workers will be able to be creatively engage young people in order to minimise risks and increase their independence. You will develop and use knowledge of the welfare system to support young people. They will be able to provide excellent information, advice and guidance to improve the independent living skills of young people. They will be able to carry out all necessary health and safety actions including light cleaning tasks and work within policies and procedures. Furthermore they will actively seek out ways to work with partners to improve the experience of young people in the projects.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

For more information or to apply please visit our website.

To support the Survivors of Modern Slavery in the National Referral Mechanism (NRM) in their rest and reflection period before moving on; to support the Staff of City Hearts; to ensure all standards for City Hearts are upheld to a high standard.

• Supporting the clients at the accommodation with everyday tasks; promoting their independence; empowering them in their recovery and assisting with their integration into the community.

• Welcoming new clients into service, carrying out initial inductions and supporting clients when moving on from the accommodation.

• Regular shift work, some of which involves evenings and weekends and one overnight shift per week at either of the two female safe houses.

• Creating and initiating activities with the clients – organising outings periodically. Helping the women develop skills, autonomy and confidence through engaging them in activities such as learning English language skills, building healthy friendships, cooking, budgeting and personal safety.

• Using the Computer Management System (CMS) to accurately and professionally record client information, ECAT entitlement support work, incident reports and any other information when needed in a timely manner

• Keeping the house clean and tidy on a daily basis and helping to ensure the smooth running of the day to day programme e.g. organising and attending appointments, managing issues that arise at the accommodation.

• Creating a safe and friendly atmosphere/environment in the house when on shift.

• Taking phone calls on behalf of clients and liaising with professionals that call or visit the accommodation.

• Help resolve any issues that occur with clients and working alongside caseworkers and management to best support a client.

• Adhering to all internal procedures regarding City Hearts, following any legislation and attending mandatory training.

• Promoting City Hearts in adherence to the terms of the contract – this may include attending events on behalf of City Hearts as a whole.

• Being flexible to cover last minute emergencies if they arise and carrying out standby shifts as the rota designates.

Recruiting for a Part Time Support Worker to join our Homelessness and Complex Needs Service in Westminster!

£10,972 per annum, working 20 hours per week plus 25 days Annual Leave pro rata, Pension schemes, Staff discounts, healthcare and more.

Hopkinson House is a complex needs service housing 63 residents. This service sits in both the mental health and homelessness pathway. Hopkinson House has adopted the Psychologically informed Environment model. At times Hopkinson House can be a challenging environment which requires staff to be resilient, understanding, and committed to supporting customers who display challenging behaviour

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in homelessness

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting for a Support Worker to join our Mental Health Service in Hackney!

GBP 20,572 per annum, working 37.5 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Felstead Street is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs. We provide 24 hour high support to 24 customers both female and male. Our building is a purpose-built home on two floors, offering customers individual bedrooms and the use of shared communal facilities and gardens. The service is commissioned by East London Foundation Trust with the care contribution from London Borough of Hackney.

Job Overview:

As a Support Worker you will have a caseload assigned to you, and will play an integral role in developing effective support and risk management plans. You will also support customers with all aspects of their day to day living including; social and physical activities, medication, shopping, personal care, meal time assistance and managing finances.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager

- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions

- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

- Support customers with all dignity and respect in all aspects of their day to day living including; social and physical activities, medication, shopping, personal care, meal time assistance and managing finances

- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

- Develop and maintain links with all key agencies and service providers in the local community

- Empower customers to ensure they receive the service and benefits they are entitled to

- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

- Adhere to Look Ahead's Policies and Procedures

- Engage in learning and development activity to increase knowledge and skills

- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

- Approachable and open behaviour

- Prefers working as part of a group or team

- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

- Has a practical and logical mind and is naturally well organised

- Flexible

- Open to feedback and self development

- Thrives on change and enjoys dynamic diverse environments

- Is confident with high levels of self-esteem

- Is respectful, articulate and sensitive in style of communication

- Is essentially customer-focused

- Is motivated towards excellence and improvement of personal performance with a can do attitude

- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health

- Experience working in a CQC registered care setting

- Experience of delivering personal care/assistance

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

£21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Cromwell Road is a 54-bed hostel for adult men who are street homeless or at risk of becoming homeless. The service is a medium-high level addressing a range of complex needs such as substance misuse and mental health. The service supports customers with issues such as life skills, health, training, employment, developing their ability to maintain tenancy and live independently in the community. The hostel is staffed 24/7 and also works in partnership with on-site alcohol and drug services.

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsbilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in homelessness

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting for a Support Worker to join our Homelessness and Complex Needs services in Southwark!

GBP 21,944 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is working 40 hours per week.

David Barker House is located on Blackfriars Road in the borough of Southwark is a 45 bed homeless complex needs hostel for single males only. Manor Place Hostel is located in Kennington area in the borough of Southwark which is a 34 bed homeless complex needs hostel for single females only. All our residents have shared facilities and are aged between 18 and 60 years old. We support them with a range of support needs from domestic violence, substance misuse, mental health and offending. We aim to enable vulnerable people to address their identified support needs as well as manage risks in order to allow customers to move on towards greater independence. The service provides waking night cover as well as a team of staff support workers with a case load of around 8-12 customers depending of the needs of the service. To enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.
As a support worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they entre the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.
You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in homelessness

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting Support Workers to join our Young People's service in Tower Hamlets!

£21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

This role requires working 40 hours per week on a rota basis, including evenings and weekends.

Campbell Road Young Peoples service in Tower Hamlets provides support and housing to 55 young people that are either leaving care or affected by youth homelessness. As a Support Worker you will manage a caseload of approximately 7-10 young people to deliver positive outcomes and support them to reach independence, keep safe and maintain their tenancy's. Aside from Support Workers delivering support there is a strong element of housing management associated wit this role, for example managing rents, raising and monitoring repairs and health and safety.

The issues that affect young people in the service are complex for example many are affected by;

- Domestic & Sexual Abuse
- Offending
- Leaving Care
- Gang Affiliation
- Mental and Emotional Health Needs
- Substance Use
- Teenage Parenting
- Risk Taking Behaviour

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Passionate and customer focused to improve outcomes for young people from a range of backgrounds using creative strategies to achieve results
- Highly competent in advocating for young people, working with other professionals to get the best outcomes
- Approachable and open behaviour
- Prefers working as part of a group or team
- Adept in providing support with daily living activities such as budgeting, cooking, or attending appointments in the community
- Committed to supporting young people to maintain a healthy living environment, and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised to be able to meet deadlines and targets
- Confident to assess and manage risks associated with our customers, with an attitude of positive risk taking
- Flexible with a "can do" attitude
- Open to feedback and self development to achieve in your career
- Thrives on change and enjoys dynamic diverse environments and excited to take on new challenges, including managing and developing various projects across the service
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.