Specialist support worker jobs in Barnet, greater london

About the role:

A safe place to stay can be the first step. The right support to move forward is what turns it into lasting change.

Gray’s Inn Road is a 16-bed short-stay accommodation service supporting people with a recent history of rough sleeping to stabilise, rebuild confidence and move towards a home of their own. Working at the heart of Camden’s response to homelessness, the service aims to ensure that rough sleeping is rare, brief and non-recurrent, with most residents moving into suitable longer-term accommodation within three to six months.

As Resettlement Worker, you’ll take the lead on helping residents navigate that next step. You’ll build a clear picture of each person’s housing needs, strengths and aspirations, creating practical resettlement plans and identifying move-on options that are safe, realistic and sustainable. Working closely with Support Workers, you’ll help residents overcome barriers, prepare for independent living and feel confident about what comes next.

You’ll develop strong relationships with housing providers, landlords and partner agencies, opening up opportunities across social housing, supported housing and the private rented sector. You’ll bring persistence, creativity and a strong understanding of housing pathways to make sure people are not simply moved on, but supported into accommodation where they have the best possible chance of thriving.

At Single Homeless Project (SHP), we’re serious about investing in our people. You’ll have access to regular supervision, reflective practice and a wide range of learning and development opportunities to deepen your housing and support expertise, build new skills and shape the next step in your career. Whether you want to grow within resettlement, move into leadership or explore another area of our work, we’ll support you to keep learning and progressing.

About you:

• You understand housing and resettlement pathways and know how to find safe, affordable and sustainable move-on options, including within the private rented sector.
• You can build trust with people experiencing multiple disadvantage, recognising their strengths and motivating them to take meaningful steps towards independence.
• You’re confident completing thorough assessments and turning them into clear, achievable resettlement plans shaped around each person.
• You understand the practical side of sustaining a home, including housing management, benefits, budgeting, rent payments and tenancy responsibilities.
• You’re a determined and collaborative relationship-builder who can work effectively with landlords, housing providers, mental health services, substance use services and other partners to keep progress moving.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 9th August at midnight

Interview date: Wednesday 19th August online via Microsoft Teams

Please note there will be a second stage interview in service for suitable candidates 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

ABOUT YOU

You are someone who leads with empathy, thrives in a fast-paced environment, and never gives up on the people you support. You bring experience of working with vulnerable people and show a genuine commitment to person-centred care. You are confident in building relationships with external agencies and hold strong communication skills.

THE ROLE

The postholder will support the Prevention Coordinator to ensure events are delivered safely and effectively.

They will offer information, advice and guidance to people facing issues that are currently or may soon affect their housing security — delivering swift, impactful interventions that help reduce the risk of homelessness, and advocating and mediating on clients' behalf as they navigate complex bureaucratic systems. This role involves building meaningful relationships with some of the most vulnerable people in our communities, connecting them with the Welfare Benefits, Housing Allocations, Citizens Advice, mental health and substance misuse support they need and deserve.

The postholder will work closely with a wide range of partners, including homelessness service providers, local authorities, and healthcare and wellbeing organisations. They will carry a varied caseload, conducting assessments and working creatively to navigate the complex and challenging issues that can lead to clients becoming homeless, supporting them to engage with services. Working closely with SPEAR's Homeless Health Link Team, they will support colleagues with client-facing work and carry a caseload of clients requiring homelessness prevention support.

This role will be spread across 4 days per week.

YOUR BENEFITS

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Want to know more about the role? Read the full Job Description now!

We're looking for a compassionate and resilient Specialist Support Worker to join our Mental Health Service located in Southwark. No personal care or experience required, just the right values.

£31,993.56 per annum, working 40 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The successful applicant will have experience working closely with a range of services to support individuals to address and/or recover from their dependence on drugs and or alcohol. Or have expertise in supporting customers with complex mental health needs, including dual diagnosis, forensic histories, and personality disorders. 

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• NVQ Level 3 or equivalent in a relevant area (e.g. substance misuse, addiction, psychology, Health and Social Care).
• Experience building and developing strong professional partnerships with external providers. Good written and oral communication skills

Desirable:

• Knowledgeable in "Recovery" with an excellent understanding of addiction,
• Capable of completing comprehensive assessments, managing a high caseload of complex cases, creating care plans and risk assessments

About us:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About the role:

Real change rarely happens in a straight line. At our Ashley Road project, you’ll work alongside people who have experienced homelessness, trauma and multiple disadvantage, offering the consistency, practical support and belief that can help them begin moving forward.

As a Project Worker, you’ll hold a caseload and build purposeful, trusting relationships with clients. You’ll complete assessments, develop person-centred support and safety plans, and help people identify goals that feel meaningful and achievable to them. This could include supporting someone to improve their health, address substance use, manage their accommodation, strengthen their daily living skills or reconnect with services and opportunities in their community.

You’ll be there when situations become challenging, responding calmly to risk, safeguarding concerns and periods of crisis while continuing to recognise each person’s strengths and potential. Working closely with colleagues and external partners, you’ll advocate for clients, coordinate joined-up support and help remove the barriers that have previously prevented them from accessing the help they need.

This is a hands-on and varied role where no two days will look the same. Alongside direct support, you’ll contribute to the safe and effective running of the accommodation, maintain clear and accurate records and help create an environment where clients are treated with dignity, respect and hope. You’ll also receive ongoing training, reflective practice and development opportunities to strengthen your skills and build your future career within SHP.

The working rota for this post is Monday - Friday, with no weekend shifts. The rota will consist of a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm).

About you:

• You know how to meet people where they are, building trust with people who may be facing homelessness, mental health challenges, substance use, trauma or other complex needs.
• You bring patience, creativity and warmth to your work, especially when someone has been let down by services before or needs time to feel safe accepting support.
• You’re confident holding a caseload, but you never lose sight of the person behind the support plan — their strengths, choices, goals and hopes for the future.
• You understand that progress rarely happens through one service alone, and you’re ready to work closely with health, social care, housing and criminal justice partners to help people get the right support.
• You believe recovery looks different for everyone, and you’re motivated by helping people build confidence, independence and a more stable life at their own pace.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 9th August at midnight

Interview date: Tuesday 18th August online via Microsoft Teams

Please note there will be a second stage interview in service in Islington for suitable candidates. 

This post will require an Enhanced DBS check (processed by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

About the role:

Too many women are lost in the gap between being offered accommodation and feeling safe enough to accept it, trust it and stay. As our new Assertive Outreach and Transitions Worker, you’ll stand alongside women at this critical point, making sure a move away from rough sleeping feels possible, supported and led by their choices.

Working across the streets, community settings and our Women’s Recovery Service, you’ll begin building relationships with women before they move in. You’ll carry out flexible, trauma-informed assessments, help remove barriers to accommodation and provide steady, practical support throughout the transition into the service.

You’ll also hold a small caseload of women who need a more flexible or assertive approach to remain connected, use their bedspace and sustain their accommodation. Whether you’re advocating for access to health or domestic abuse support, responding to safeguarding concerns or bringing partners together around a woman, you’ll balance safety with dignity, choice and voice.

This is a brand new role with real scope to shape how we support women across the Camden Homeless Pathway. Your persistence, creativity and belief in women’s capacity for change will help prevent avoidable evictions, reduce repeat rough sleeping and give women a stronger foundation from which to recover and move forward. At Single Homeless Project (SHP), you’ll be supported through regular supervision, reflective practice and ongoing learning, with opportunities to deepen your knowledge of trauma-informed and psychologically informed approaches and develop your career within our services.

**This role is open to women only. This is an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010 due to the nature of the service and the needs of the women we support.

About you:

• You bring direct experience of supporting women affected by homelessness, rough sleeping and multiple disadvantage, alongside a strong understanding of women-centred practice.
• You know that trust is earned, not expected, and can build meaningful relationships with women whose experiences of trauma, abuse, exploitation or exclusion may make services feel unsafe.
• You can assess and manage risk confidently, respond to safeguarding concerns and make sound decisions without losing sight of each woman’s dignity, choices and voice.
• You’re comfortable working independently across street, community and accommodation settings, while bringing colleagues and partner services together when women need coordinated support.
• You’re persistent, emotionally resilient and creative in your approach, with the organisation needed to manage a caseload and keep clear, timely records.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 9th August at midnight

Interview date: Tuesday 18th August at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Ealing MHCA in Ealing. 

Sounds great, what will I be doing?

Our aim is to help people reduce distress, feel heard, and regain a sense of stability during times of crisis. Visitors can access one-to-one support, assistance with developing short and long-term safety plans, practical guidance, and signposting to relevant services. Refreshments are also available, helping to create a comfortable and welcoming space. In addition, the service offers a range of wellbeing-focused activities, including peer support sessions, creative groups, and recovery-based programmes that encourage connection, self-expression, and resilience.

As a Peer Support Worker, you will play a key role in delivering high-quality, person-centred support and interventions to individuals experiencing a mental health crisis within a hospital setting. You will work alongside clients throughout their time within the service, providing responsive, compassionate support that helps them feel safe, understood, and empowered. Through collaborative and recovery-focused practice, you will support clients to identify coping strategies, build resilience, and develop the confidence and resources needed to move forward safely once the immediate crisis has passed.

All support and interventions must be delivered in line with Hestia's values, the principles of recovery and co-production, and all relevant policies, procedures, and safeguarding requirements. This is an exciting opportunity to make a meaningful difference in the lives of people experiencing some of their most challenging moments, helping them find hope, stability, and a pathway towards recovery within a supportive hospital environment.

Please note that this role is based within a hospital setting and is an out-of-hours position. You will be expected to work between 2pm and 10pm on a rota basis, including weekends.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Ealing MHCA in Ealing. 

Sounds great, what will I be doing?

Our aim is to help people reduce distress, feel heard, and regain a sense of stability during times of crisis. Visitors can access one-to-one support, assistance with developing short and long-term safety plans, practical guidance, and signposting to relevant services. Refreshments are also available, helping to create a comfortable and welcoming space. In addition, the service offers a range of wellbeing-focused activities, including peer support sessions, creative groups, and recovery-based programmes that encourage connection, self-expression, and resilience.

As a Peer Support Worker, you will play a key role in delivering high-quality, person-centred support and interventions to individuals experiencing a mental health crisis within a hospital setting. You will work alongside clients throughout their time within the service, providing responsive, compassionate support that helps them feel safe, understood, and empowered. Through collaborative and recovery-focused practice, you will support clients to identify coping strategies, build resilience, and develop the confidence and resources needed to move forward safely once the immediate crisis has passed.

All support and interventions must be delivered in line with Hestia's values, the principles of recovery and co-production, and all relevant policies, procedures, and safeguarding requirements. This is an exciting opportunity to make a meaningful difference in the lives of people experiencing some of their most challenging moments, helping them find hope, stability, and a pathway towards recovery within a supportive hospital environment.

Please note that this role is based within a hospital setting and is an out-of-hours position. You will be expected to work between 2pm and 10pm on a rota basis, including weekends.

Please note that this role is an out‑of‑hours position, and you will be expected to work between 2pm and 10pm on a rota, including weekends

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The ideal candidate will have strong knowledge of issues affecting individuals with a wide range of mental health conditions and will be able to communicate and provide support with dignity and respect. They will be an effective team player who can also work independently, take initiative, and support the induction of new staff and volunteers. The role requires the ability to work confidently with statutory services, alongside excellent listening skills and strong verbal and written communication abilities. Candidates should demonstrate effective partnership‑building skills with both statutory and voluntary/community sector organisations, as well as experience in risk assessment, case management, and working under pressure in a dynamic environment. Strong organisational, prioritisation, and time‑management skills are essential, alongside good IT proficiency, including MS Word, Outlook, and internet use and solid literacy and numeracy skills. A good understanding of recovery tools, local mental health and wellbeing services, and safeguarding principles is also required, with the ability to address safeguarding concerns appropriately.

Please note the hours are from 2pm - 10pm including weekends and bank holidays. 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Specialist Refuge Worker at Solace Women's Aid.

We exist to end the harm caused by gender-based violence. Our aim is to prevent violence and abuse, as well as provide services that meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Frances House is a specialist refuge accommodating eight women affected by Violence Against Women and Girls (VAWG) and multiple disadvantages. The house is staffed 24/7 and all work with residents is trauma-informed.

Specialist Refuge Workers work in shifts: 8am – 4pm and 1pm to 9pm (rotating on alternative weeks) and including some weekend shifts.

About the Role

As Specialist Refuge Worker, you will help create a safe, welcoming environment for women and families escaping abuse. You’ll handle phone enquiries, prepare rooms for new arrivals, support with deliveries, and help maintain clean, safe communal areas.

You’ll introduce new residents to Solace services, explain key policies, and ensure they are aware of internal and external support options. Working alongside each resident, you will develop support plans, assist with benefits and housing applications, accompany them to appointments when needed, and help them work towards safe, independent move‑on accommodation.

About You

The postholder will have experience of working intensively with service users in an accommodation setting and be adept at risk and needs assessment and support planning.

You will be able to demonstrate knowledge of the intersection between domestic abuse and multiple disadvantages, a developed understanding of how this can make it difficult for women to engage with support, and an ability to reflect on your own practice.

The ideal candidate will be compassionate, practical, and resilient, with a genuine commitment to supporting survivors of domestic abuse. You’re confident working in a busy, varied environment and can balance hands‑on tasks with administrative responsibilities.

You communicate clearly, build trusting relationships, and work well with residents, colleagues, and external agencies. You are organised, reliable, and able to maintain accurate records and follow safeguarding, health and safety, and organisational procedures.

You’re also comfortable supporting service users with practical needs such as benefits, housing, and appointments, and you approach challenges with patience, empathy, and a problem‑solving mindset. You have the ability to manage occasional physical tasks, such as helping prepare rooms or assisting with deliveries.

Additional Information

The postholder will be based at Frances House refuge, working full-time, providing on-site support to survivors. Given the nature of this role and our refuge services, we are unable to offer hybrid working for this position.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits, and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please do contact us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

We are seeking a day support worker for our high-quality, self-contained accommodation for women who have experienced homelessness and multiple disadvantage. The aim of the service is to provide a therapeutic, trauma and psychologically-informed environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The role is located at an 18-bed, 24-hour supported housing service in Clapham.

In this role, you will provide support to all the women, including co-designing and running activities (such as art groups, self-care sessions, nature walks, cooking activities etc.) and accompanying women to appointments. You will work closely with Specialist Support Workers who manage individual resident support and safety plans.

The service and the wider organisation recognise the high levels of trauma that precede and perpetuate homelessness, and the complex, interconnecting needs that develop against this backdrop (including mental and physical health difficulties, substance misuse, brain injury, emotion dysregulation, interpersonal problems, and stigma and exclusion). The service operates as a best-practice, Psychologically Informed Environment (PIE), working in close partnership with homeless mental health experts and includes an in-house psychologist, offering therapeutic input to residents, and support and training to staff. In this role, you will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.

The post holder will undertake 8-hour shifts on a 7-day rota, covering the hours 07:45 am to 20:15 pm. Please be aware that the building has several floors and no lifts.

Due to the nature of this women’s supported housing service and the needs of the residents, this role is open to women only. This is considered to be an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.

Salary: £30,722 - £35,341 (Scale Points 7 – 17)

Closing Date: Wednesday 5th August 2026
Interview Date: Friday 14th August 2026

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

About Bank Workers Charity

We’re the charity for past and present bank employees and their families – here when life gets tough.

Every year, we help thousands of people navigate challenges like financial problems, mental health concerns, housing issues and more. We do that through free, confidential support-from expert advice and specialist referrals to financial grants.

We believe everyone deserves support when they need it most and we work hard to make sure that happens. If you care about making a real difference to people’s lives, you’ll be in good company

About the role

We are looking for an experienced and compassionate Interim Visiting Caseworker to join our Services & Grants team for 12 months. This home-based role will support clients across the North West of England, with regular travel to meet clients and work with partners.

You will manage a varied caseload, complete in-depth assessments by phone, video call or face to face, and provide practical advice, advocacy and ongoing support to clients experiencing crisis, distress, financial difficulty, disability, long-term health conditions or other complex challenges.

Key responsibilities

• Assess client needs and agree tailored support plans.
• Provide advice and guidance on welfare benefits, budgeting, housing, employment, care, debt and wellbeing.
• Support benefit checks, mandatory reconsiderations and appeals where appropriate.
• Prepare clear case notes and grant reports and maintain accurate records.
• Work with statutory agencies, partners and referral organisations to secure the right support for clients.
• Follow safeguarding, confidentiality, data protection and lone working procedures at all times.

About you

You will have significant experience supporting people in distress or crisis, including people living with disability, long-term health conditions or complex personal circumstances.

You will be confident managing a caseload, assessing needs, prioritising effectively and building trust while maintaining clear professional boundaries.

• Strong knowledge of welfare benefits and client support services.
• Excellent communication, administration and report-writing skills.
• Ability to work independently from home and travel regularly across the North West.
• Willingness to travel to London at least once a month, and more often where required.
• Experience of grant administration, partnership working, CRM systems or benefit appeals would be advantageous.

What we offer

We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.

Our benefits include

• 28 days holiday, plus statutory bank holidays
• 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions
• A wide range of employer funded wellbeing experiences through Heka
• Flexible benefit provision (including Bupa plan, cycle to work, payroll giving and electric car scheme)
• Group Life Cover (three times annual salary)
• Weekly wellbeing half hour
• Employee Assistance Programme

If you are a skilled caseworker who can quickly build relationships, provide practical and compassionate support, and make a meaningful difference to people facing challenging circumstances, we would welcome your application.

We're looking for a compassionate and resilient Support Worker to join our Mental Health Service located in Newham. No personal care or experience required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

IBIS House provides short term accommodation for people who are medically fit for discharge following a mental health inpatient stay, or who would otherwise not require hospital admission but face other barriers that prevent them from safely returning to the community. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centred basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need and reduce inpatient readmission and reduce pressure on inpatient beds.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Assessing referrals received by the service, within the 4-hour target, and providing rapid response to these. Ensuring all void flats are turn around within 4-24hrs
• Inducting new customers and helping orient them to the community and local area
• Completing/supporting housing referrals as required, supporting customers with budgeting tools and providing support to customers in accessing any benefits or addressing any issues such as benefits.

About you:

• Enjoys social interaction and the company of others, joins in local activities
• to encourage customer involvement
• Exudes a warm friendly presence and open behaviour

What you'll bring:

Essential:

• NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Desirable:

• Other relevant professional memberships and/or specialist qualifications and languages

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About the role:

At the heart of Camden’s mission to end rough sleeping, we are recruiting a Project Worker in our short-stay accommodation service in Gray’s Inn Road.

Gray’s Inn Road provides short-stay accommodation for 16 people, usually for three to six months. Funded by the Department of Levelling Up, Housing and Communities and the Greater London Authority, and delivered in partnership with One Housing Group and Camden Council, the service offers focused, trauma-informed support for people facing overlapping challenges including homelessness, poor physical and mental health, substance use, trauma and contact with the criminal justice system. As a Project Worker, you’ll hold a caseload, complete in-depth assessments, build tailored support plans and work alongside each person to develop practical life skills, confidence and clear pathways into longer-term housing and independence.

You’ll work in a psychologically informed and trauma-aware environment, alongside partners including Camden Routes off the Streets, Inroads, Connect Forward and the Adult Pathway. You’ll also contribute to the safe and effective running of the service, while being supported through reflective practice, high-quality training and clear development opportunities. Most importantly, you’ll be part of a team that believes rough sleeping should be rare, brief and not repeated, and that every person deserves the chance to move forward with confidence and hope.

About you:

• You build trust quickly and support people facing multiple disadvantage to set goals, take control and move forward at their own pace
• You stay calm under pressure and respond confidently to crisis, making safe, thoughtful decisions in complex situations
• You understand how to maximise income and financial stability, helping clients navigate benefits, rent and budgeting
• You work with clear, professional boundaries and bring a trauma informed, non-judgemental and strengths-based approach to every interaction
• You’re organised and proactive, able to manage a varied workload, prioritise what matters and adapt to a rota including evenings and weekends

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note applications will be reviewed and suitable candidates invited to interview as they are submitted. Therefore, please submit your application as soon as possible to be considered. We reserve the right to close the advert as soon as a suitable candidate is identified. 

There will be a second stage interview for suitable candidates in our service in Camden.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

We are looking for an experienced, proactive, flexible, and knowledgeable Housing Support Worker to join our Housing Team. In this role, you will assess young people referred to the service and determine their suitability for New Horizon's Accommodation Pathway or private rented accommodation. You will provide high-quality, person-centred support to young people living within our accommodation projects, helping them to build the skills, confidence, and resilience needed to achieve positive and sustainable outcomes. You will be responsible for managing a diverse caseload across multiple accommodation schemes, completing assessments, developing support plans, and working closely with young people to identify and secure appropriate move-on options into independent living in a timely manner. The role requires effective partnership working with internal teams, local authorities, landlords, and other external agencies to ensure young people receive coordinated and holistic support.

This is a varied and rewarding role requiring excellent communication, sound professional judgement, and the ability to balance competing priorities while maintaining accurate records and delivering a high standard of service.

Key details

• Contract type and hours: permanent, full-time (35 hours a week Monday-Friday)

• Starting salary: £32,136 (salary scale is: £32,136.00-£35,778.00)

• Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR

• Application deadline: 9am, Monday 3rd August 2026

• How to apply: complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

Job Title:

Victim Support Casework Team Lead 

Salary:

Actual salary is £27,200 per year (FTE £34,000). 

Contract/Hours:

Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.

Annual Leave:

FTE annual leave entitlement is 23 days pro rata plus public and bank holidays. 

Location:

NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.

About NUM:

National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change. 

NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers. 

Background and Responsibilities:

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support casework. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day tasks include but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.

• Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.

• Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact. 

• Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).

• Onboard and train new members of the casework team.

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Experience of dealing with internal and external complaints and having difficult conversations.

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable:

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

• Ability in languages other than English is beneficial but not required. 

If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!

HOW TO APPLY:

Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line. 

Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting. 

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.