Background

NOAH Enterprise has been delivering services to vulnerable people throughout Bedfordshire since 1987 and has established and embedded the single trusted adult model. This means that each service user can begin to trust one person as they get to know them, and this trust allows recommendations and support options to be taken up.

You will be committed, compassionate, resilient, caring, have common sense and be empathetic to the needs of those among the most deprived. You will work with people who may be chaotic, may have mental health and addiction issues but need your help and support.

Throughout your work you will have considerable autonomy and significant periods of time lone working, enabling you to make a personal difference to people’s lives. You will have excellent time-management, prioritisation, motivating, organisational, inter-personal, and administrative skills. You will be competent in IT and communication, have the ability to build relationships with people from many nationalities and organisations and a commitment to help those in need. You will be persistent and undaunted in the face of seeming adversity.

Job Purpose

· You will provide on a 1-1 basis, support for the living and lifestyle needs of a group of 8 carefully selected homeless people with complex needs who have been allocated independent accommodation within Luton on the Housing First Pilot.

· To provide and coordinate, within daytime hours and with crisis telephone advice out of hours, specialist welfare service support where needed.

· To provide lifestyle and education to clients who have experienced repetitive homelessness to actively reduce the risks of eviction and abandonment. Promote independence and understanding of primary health service access to reduce the use of emergency services.

· To work with NOAH management to coordinate delivery of grant funds allocated for the project to transform flats into homes and to provide for the personalisation needs that will help people feel a sense of connection and safety.

· To innovate and work creatively to source additional material, items and technical expertise from the wider community in Luton such as other grants, corporate donors and corporate social responsibility team building days in order to help clients transform their flat into a home.

· The Housing First Service aims include:

ü Supporting people who are homeless with multiple and complex needs to access suitable accommodation.

ü Developing new approaches to working with people with multiple and complex needs.

ü Supporting service users to improve their health and wellbeing.

ü Supporting service users to engage with services to meet their health and social care needs that are non-emergency.

ü Supporting service users to build resilience, develop their social capital within the local community and support recovery.

ü Supporting service users to develop independent living skills to live more independently in the community and sustain their accommodation.

ü Reducing the use of acute emergency services, such as A&E, ambulance call-outs and fire and rescue service.

ü Reducing repeat homelessness.

ü Contributing to the reduction in rough sleeping.

ü Contributing to the reduction in the use of temporary accommodation

Main Duties

· To promote and provide clear information about the Housing First Project to other organisations and to work in close partnership across different agencies to share information to reduce rough sleeping in Luton.

· To deliver some on street outreach work in Luton to meet prospective candidates and assess their suitability for the project.

· To assist with receiving and managing new referrals onto the project both from external and internal sources and to maintain communication with the referrer.

· To attend the Housing First Operations Group and Caseload group to support the processes of assessing eligibility, prioritisation and allocation.

· To work with the new tenant to prepare them for embarking on an independent tenancy, communicating their responsibilities whilst also providing reassurance and advice.

· To support the new tenant to work with the housing officer to develop between them a strong and positive relationship which can withstand future tensions.

· To support the new tenant with all administration around setting up and equipping their new home incorporating their personal choices where possible.

· To support the new tenant with completing the 2 support plans on inform within week one and then to renew these at scheduled intervals every 12 weeks.

· To assist the clients to access primary health care services to help stabilise any health and wellbeing concerns or addictions if they are interested in this support.

· Build trust and relationships at a pace suitable to them, learn about their lives, their background and their ongoing needs. Where appropriate offer expertise and advice to tackle some of the barriers in their lives such as housing, benefits, employment, relationships and health.

· Use motivational interviewing techniques to support people to explore their own lifestyles and choices and to reflect on whether they are interested in recovery.

· To provide the clients with opportunities and choice to receive free support in decorating their homes with the assistance of corporate volunteering teams.

· To maintain keywork contact in person or by phone at least every other day with every client on their caseload and deliver a personalised approach allowing the client choice in the way that they engage with NOAH.

· To use the inform system to record every support intervention which is delivered.

· To provide opportunities and facilitate visits to places to encourage clients to live their own lives and to express their personalities and individuality and reduce social isolation.

· On an ongoing basis to help to manage their personal safety including undertaking persistent, assertive outreach such as on-street visits at any stage where eviction or abandonment seems to be approaching in order to give the client every opportunity to retain their home.

· To work with the local communities and neighbours to promote positive communication and understanding in order to reduce ASB and maintain property infrastructure.

· Monitor improvements and regressions and support the NOAH management in delivering comprehensive monthly reports to update commissioners of the current situations, trends, challenges and success that the project has witnessed.

· To support the NOAH management to ensure excellent quality and robust evidence is available to demonstrate the effectiveness of the Housing First Pilot. Working alongside the University of Bedfordshire team to audit this work and promote continuation of the project through a robust exit strategy which will ensure continuity of funding and the opportunity for project expansion.

· Submit written reports as required

General Duties

· Act as a NOAH Enterprise representative always and in a manner befitting a representative of the organisation.

· To work as part of the wider NOAH welfare team which includes supporting the work of the welfare centre as well as the on-street outreach workers.

· Identify opportunities to improve the level of service NOAH offers to service users.

· Take a responsible approach to your personal development – manage and update own skills base to ensure quality service delivery and engage fully with all training offered.

· As part of the NOAH welfare staff team you will be required to be part of an on-call rota and take occasional phone calls from service users requiring out of hours advice.

Application deadline: 10/02/2021

Part-time Business Account Manager (Multiple locations available)

Part-time – 24 hours per week over 3-4 days per week

This role will be primarily based in either our Bristol or Bedfordshire office. Remote working can be considered for the right candidate.

£28,588 per annum (pro-rata for part-time staff). Pay Point 26.

Deadline for applications is 18 January 2021 at 12:00 midday

Unseen is a charity, based in Bristol and Bedfordshire. We focus on three main areas as we work towards a world without slavery;

Supporting survivors and potential victims of slavery; by providing access to a range of specialist services, enabling them to safely recover and develop resilient independent lives

Equipping stakeholders; by providing training, advice and resources to facilitate the identification and support of potential victims of slavery

Influencing systemic changes; by using our experience and research to impact and inspire transformation across legislation, policy and society.

We are looking for a part-time Business Account Manager to increase our resource on our Business Engagement Team (based in Biggleswade, Bedfordshire) and support work on our expanding portfolio of corporate partnerships and clients.

A proven track record (or demonstrable transferable skills) of working effectively within and with businesses is vital, whether that be in sustainability, corporate social responsibility or sales and marketing. Excellent verbal and written communication skills and a proven ability to use your initiative to work alone and as part of a team are also essential skills for this role. Experience of working in the field of modern slavery within business, civil society, local government, or law enforcement is desirable. 

You will be required to join a small, friendly and committed team as we continue to build and establish ourselves as a key modern slavery charity committed to working in partnership with businesses. Full and on-going training and supervision is provided. 

You may be required to work additional hours or flexibly to meet the demands of the role.  Some travel will be required (subject to current Covid-19 restrictions).

You will need to be available to start from February 2021 (subject to satisfactory references and DBS check if required and completion of induction).
 

Deadline for applications is Monday 18 January 2021 at 12:00 midday 

Successful applicants shall be invited to interview in January 2021.

Unseen is an equal opportunities employer.

To Apply:

Please download the job description, Unseen Application Form and Equal Opportunities Form provided below (these can also be downloaded from the Unseen website).You are also requested to submit a cover letter.  Once completed please return all forms to the email address provided on the application form/ jobs page of our website. CV’s are not accepted.

Any queries please email the address provided on our website.