• Are you looking for volunteer roles ?

    Go to volunteering section

114

Starting Point Jobs in Charing Cross, Greater London

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Top job
LHC Procurement Group, Uxbridge (Hybrid)
£52,032 per year
LHC Procurement Group are seeking to appoint a Group Governance and Risk Manager
Posted 5 days ago
Top job
Doctors of the World UK, London (Hybrid)
£51,300 - £59,400 per year
DOTWUK seeks a collaborative, experienced, & energetic Head of Finance to lead their small yet high-performing function.
Posted 3 days ago Quick Apply
Top job
Forward Action, Remote
£34,162-£40,957 (London), £30,502-£36,569 (outside London + £3,000 travel allowance). We usually offer at the start of the range. You will also receive equal share of the profits each year.
Use your incredible organisational skills to help us work with partners & achieve change on everything from climate change to refugee rights
Posted 2 days ago
Top job
The Upper Room, W12, London (Hybrid)
£32,000 - £35,000 per year
Exciting opportunity for a charity, or corporate business-to-business account manager make a real difference to people's lives.
Posted 5 days ago Quick Apply
Home-Start Westminster, Kensington & Chelsea, Hammersmith & Fulham, Westminster (On-site)
£32,177 - £35,259 per year
Excellent opportunity to join a compassionate, experienced team supporting families facing difficulties in Central London.
Posted 5 days ago
Kinship, Remote
£25,000 per annum pro rata (plus £3,323 London weighting, if applicable)
Kinship are seeking to recruit experienced event co-ordinators with a range of skills and great energy to join our brand-new training team.
Posted today
Mental Health Foundation, London (Hybrid)
26,125 (pro-rata) plus £3,285 London Weighting (pro rata)
Posted 2 days ago
Closing in 2 days
Inspire, E8, London (Hybrid)
£25,300 - £26,279 per year depending on experience
Excellent opportunity to join us with responsibility for ensuring suitable and safe work experience placements are available for students.
Posted 2 days ago Quick Apply
Action Tutoring, London (Hybrid)
£39,295 - £41,000 per annum, depending on experience (inclusive of London Weighting)
Posted 3 days ago
Closing in 5 days
Abbeyfield Southern Oaks, Ewell, Surrey (On-site)
£24,000
Posted 3 weeks ago Quick Apply
Page 1 of 8
London (Hybrid) 2.58 miles
£24592 - £27324 per annum + £24,592 - £27,324 per annum
Contract (12 Months FTC)
Job description

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service. We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview date: 3 and 4 June 2024

Package

What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
  • 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

Supporter care advisors are responsible for being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter. Advisors provide excellent customer service by putting the supporter at the heart of everything we do. Capturing data and feedback accurately after each contact is key to help us identify trends and new ways of working. They will also thank supporters for their generous donations by creating bespoke acknowledgements within agreed timeframes. We also provide a first line self-empowerment support service where advisors are expected to manage individual cases.

Ideal Candidate

Experience working in a contact centre is preferred. In addition, providing information both verbally and in writing to a high standard is key. The ideal candidate will be able to work with a high volume of enquiries and have the necessary computer skills (incl. Word, Excel and Outlook), with the ability and willingness to learn new procedures through training provided. You will also be expected to react and deal with change in a positive manner, whilst demonstrating an understanding of the emotional intelligence needed and active listening skills.

Posted by
Diabetes UK View profile Company size Size: 101 - 500
Posted on: 15 May 2024
Closing date: 29 May 2024 at 14:05
Job ref: diabetesuk/TP/21/1137
Tags: Operations