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124

Strategic planning and performance manager jobs in hatfield, hertfordshire

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Closing in 4 days
The Talent Set, London (On-site)
£52,000 - £56,000 per year
Posted 1 day ago
The National Lottery Community Fund, London (Hybrid)
National £25,282 - £28,252 London: £27,810 - £30,851
Posted 6 days ago
Level Water, Remote
£46,000 - £57,000 per year (dependent on experience)
We’re looking for a strategic, creative Head of Fundraising to lead our next phase of growth.
Posted 1 week ago Apply Now
Closing in 3 days
Workers Educational Association, Remote
£50,718 - £53,387 per year
Posted 1 week ago
Environmental Justice Foundation, London (Hybrid)
£34,500 - £39,500 per year
Posted 2 days ago Apply Now
Iswe Foundation, Remote
£55,000 - £75,000 per year
Posted 3 days ago Apply Now
Lift Schools, London (Hybrid)
£40,000 - £48,000 per year
Posted 1 week ago
Neighbourhood Watch Network, England (Hybrid)
£19,800 - £21,600 per year actual
We are seeking a part-time social and digital communications officer to help shape the charity's profile and grow our membership/audiences
Posted 1 week ago Apply Now
Closing tomorrow
London's Air Ambulance Charity, London (On-site)
£35,000 per year
Posted 1 week ago
Closing tomorrow
The National Lottery Community Fund, London (Hybrid)
National: £38,366 - £46,891, London: £41,885 to £51,193
Posted 1 week ago
Chance to Shine, London (Hybrid)
£28,000 - £30,000 per year
Posted 6 days ago
Harris Hill Charity Recruitment Specialists, Remote
£50k - 55k per year
Posted 1 week ago Apply Now
Page 8 of 9
London, Greater London (On-site) 18.38 miles
£52,000 - £56,000 per year
Full-time
Contract or temporary (12-month FTC)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Role Overview:
The Talent Set is delighted to be partnering with a leading charity to appoint an Interim Supporter Care Manager. This 12-month role will see you take the reins of a talented, multi-disciplinary team, ensuring supporters receive an outstanding experience at every touchpoint.

You’ll oversee income handling, regulatory compliance, and operational efficiency across a busy fundraising and marketing environment. Working with senior colleagues, you will refine processes, strengthen supplier relationships, and drive initiatives that keep the supporter experience central to the organisation’s success.

Key Responsibilities:

  • Provide clear direction and leadership to the supporter care and compliance function, ensuring high-quality service and operational delivery.
  • Design and implement a strategy for supporter care and compliance that supports the charity’s overall goals.
  • Manage end-to-end income processing and acknowledgements, coordinating both in-house teams and outsourced partners.
  • Maintain full compliance with relevant fundraising regulations, data protection laws, and financial controls including Gift Aid and PCI DSS.
  • Negotiate and manage supplier relationships, setting clear performance measures and ensuring value for money.
  • Develop and refine processes to improve efficiency, accuracy, and supporter engagement.
  • Collect, analyse, and share supporter feedback to inform improvements.
  • Lead fulfilment operations, identifying opportunities for cost and time savings.
  • Contribute to strategic projects, ensuring the supporter perspective shapes decisions.
  • Set and manage budgets, forecasts, and contingency planning to deliver on objectives.


Person Specification:

  • Demonstrated success in managing and motivating high-performing customer service or supporter care teams.
  • Proven ability to build strong relationships with internal stakeholders and external partners.
  • Experience in managing income processing operations within a fundraising or marketing context.
  • Skilled in managing supplier contracts, SLAs, and performance metrics.
  • Proficient in handling sensitive or complex supporter queries.
  • Comfortable using data to inform decisions and shape strategy.
  • Exceptional written and verbal communication skills.
  • Strong organisational skills with the ability to manage multiple priorities under pressure.
  • Skilled negotiator and influencer.
  • Adaptable and solutions-focused approach.
  • Solid understanding of fundraising compliance, data protection, and financial controls.
  • Commitment to inclusive and equitable working practices.


What’s On Offer:

  • A hybrid working pattern with just 2 day per week in the organisation’s office.
  • A fantastic salary of £52,000 to £56,000 for the successful candidate.
  • A 12-month contract in a fantastic organisation that does wonderful work.


How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Posted by
The Talent Set View profile Organisation type Recruitment Agency Company size 1 - 5
Posted on: 13 August 2025
Closing date: 18 August 2025 at 12:00
Job ref: GL-4107
Tags: Administration, Campaigns, Fundraising, Customer Service, Care Management, Customer support, Direct / Supporters, Major Donor