Strategic supporter journey manager jobs

Overview

This role offers the opportunity to plan, create & deliver a variety of communications, leading on design and digital deliverables across internal & external channels for Glass Door Homeless Charity.  

The Digital Communication Officer works in the Communications team, reporting to the Head of Communications & Fundraising and manage Glass Door design, web & socials.  

Through this role, we will deliver a robust plan of impactful and on-brand content, raising the profile of our work and ensuring we are known amongst existing and new audiences in London 

Job Spec 

Editorial & Design 

• Ability to produce fresh, emotive and informative content across print & digital platforms - including profiles of guests, news stories, blogs and speeches

• Lead on design and delivery across the organisation – digital & print: including posters, informative leaflets, presentations, graphics and images for social media, newsletters and website as needed 

• Work collaboratively across the organisation to solicit content from other members of staff, including caseworkers, operations and fundraising colleagues to support Communications’ strategic aims 

• Support the design of campaigns, appeals & events - working alongside the Head of Comms & Fundraising, and key members of the fundraising team to bring alive the vision of the campaign. 

• Co-lead on our work with content producers (photographers, videographers, designers, etc), ensuring content meets Glass Door’s standards and is signed off by appropriate staff members

• Maintain Sharepoint for digital content – including photos, social images, video and written content 

• Provide quality-control support (eg proof-reading and editing) on all materials outside of the Comms team and externally, ensuring all content, imagery and branding are consistent with house style and on brand 

• Create & deliver video content to support the digital strategy and on an ad-hoc basis 

Digital

• Manage and maintain all social media accounts in-line with Glass Door's social media guidelines, focusing on building awareness, driving traffic and increasing engagement

• Manage and update Glass Door's website in-line with the digital strategy and content planner 

• Co-develop & oversee a digital content calendar 

• Co-manage delivery of multiple/congruent campaigns, appeals and events to engage existing and attract new supporters, often working alongside key members of other teams including fundraising, operations and advocacy teams. 

• Support with digital marketing, working closely and collaboratively with the Marketing Officer, Head of Comms & Fundraising Team to plan, track and successfully deliver paid and organic digital journeys. 

• Monitor social media and advise key staff on any issues arising that could jeopardise the reputation of the charity, ensuring all Crisis Comms is managed in line with Crisis Comms Policy 

• Support the development and delivery of bi-monthly internal e-newsletters.

Monitor impact 

• Work closely and collaboratively with the Marketing Officer to ensure all conversions of paid promotion are tracked effectively and efficiently 

• Support the monitoring and tracking of website usage 

• Support the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns and appeals 

• Support the monitoring and tracking Google ads and analytics 

• Support the vision and production of a new website, ensuring it is on brand and meets our content and communication needs 

• Monitor, assess and report to relevant teams of our content performance to ensure our channels are hives of activity and relevant to our audiences. 

• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities 

Strategy 

• Co-lead on the planning and delivery of the Glass Door Communications Strategy – specifically on the digital and content plans 

• Support the delivery of Fundraising key deliverables – specifically on the digital content, stories and campaign key deliverables 

• Co-manage the Comms Team’s and cross org deliverables via project management platform monday(dot)com 

Events 

• Support co-ordination of events, by designing and delivering print and digital materials, online support to fundraisers, and representing the charity as needed in-person and online. 

Other

• Attend and participate in relevant team meetings, and other ad hoc meetings when necessary. 

• Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and occasional administrative support to the CEO. 

• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

About the role:

Are you a strategic fundraising leader with a passion for building meaningful donor relationships and driving philanthropic impact? Imperial College London is seeking an exceptional individual to lead our Regular Giving and Legacy Giving programmes as we prepare for an ambitious new campaign.

What you would be doing:

As Head of Regular Giving and Legacy Giving, you will shape and deliver sector-leading programmes that inspire gifts up to £50,000 and legacy contributions from alumni and supporters. You’ll lead a talented team and oversee multi-channel fundraising campaigns, donor journeys, and stewardship initiatives that support Imperial’s world-class research and education.

You’ll play a pivotal role in:

• Developing and executing innovative fundraising strategies.
• Growing donor acquisition, retention, and income.
• Leading a high-performing team and fostering a culture of excellence.
• Collaborating across Advancement and the wider College to embed giving into the Imperial experience.
• Managing a portfolio of mid-level donors and legacy pledgers.

What we are looking for:

We’re seeking a dynamic and experienced fundraising professional who brings:

• A strong track record in mass fundraising, digital campaigns, and donor stewardship.
• Experience managing successful legacy giving programmes.
• Strategic thinking and data-driven decision-making.
• Excellent leadership and interpersonal skills.
• A passion for higher education and making a lasting impact.

What we can offer you:

At Imperial, you’ll be part of a vibrant, inclusive community at the forefront of science, technology, and innovation. You’ll have the opportunity to shape the future of philanthropy at one of the world’s leading universities, with access to professional development, flexible working, and a supportive team environment.

Further Information

This is a full-time, open ended role based at White City Campus.

Closing date: 29 July 2025

Looking for a senior events role where you can take the lead, own the logistics, and deliver flagship fundraising experiences with excellence? If you’re all about delivery, supporter experience and strategic control—this is the one.

Guy’s & St Thomas’ Foundation is hiring an Events Fundraising Lead to deliver a high-impact portfolio of fundraising events, from the London Marathon and Landmarks Half to their iconic hospital abseil. You’ll bring operational rigour, creative energy and a real sense of ownership to a role that’s central to their 10-year vision.

• Job title: Events Fundraising Lead
• Location: Hybrid – 2 days/week in central London office
• Salary: £37,000–£41,000 per annum
• Contract: Permanent

What makes this role stand out:

• Take full delivery ownership of events that are high-profile, high-performing and high-stakes
• Act as lead contact with major partners like London Marathon Events and external agencies
• Be trusted to run complex logistics, manage compliance and budgets, and guide junior staff
• Deliver events that support Evelina London Children’s Charity, Guy’s Cancer Charity and the wider Foundation

This is a senior delivery role—perfect for someone who thrives on the detail, runs a tight ship, and wants to drive supporter experiences to the next level. You’ll lead on event safety, stewardship, reporting and live delivery—and still get to flex your creativity in how events grow and evolve.

What we’re looking for:

• Experience independently delivering large-scale fundraising events
• Skilled at budget management, risk planning, logistics, supplier negotiation and live ops
• Comfortable with acquisition strategies—ballots, campaigns, grassroots outreach
• Strong understanding of supporter journeys and how to retain event participants
• Calm under pressure, confident with stakeholders, and proud to deliver standout experiences

And the benefits? Still among the best in the sector:

• 27 days annual leave, rising to 30
• 6% employee / 12% employer pension contribution
• £800 learning budget and £200 wellbeing budget per year
• Health cash plan, digital GP, gym discounts, counselling support
• Paid volunteering days, sabbaticals, hybrid working, and more

If you’re a delivery-focused fundraiser with a love of live events and a sharp eye for detail, this role gives you the reins. Lead high-impact experiences that inspire supporters—and drive vital health projects forward.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Programme Lead (Communities), Leeds (North)

Ref: REQ004333

£48,139 a year

Leeds LS10 1JF

Lead the Way in your Community – Join Us as Programme Lead

Make a Lasting Difference for Disabled People in Your Region

Are you ready to make a real impact?

Are you a senior leader within your community?

Do you want to work across our services, income generating and our policy and campaigns teams to name a few?

Do you want to share our strategic goals across Leeds and beyond?

Do you want to put our Leeds hub where it should be, at the heart of the community?

Do you have experience of planning and organising important events for senior internal and external stakeholders, employers and supporters?

Do you have local contacts that you can mobilise to support our goals?

Does this sound like you?

Then come and join us to make a real difference to disabled people’s lives in your region.

What we’re looking for:

• An inspirational leader that will be working within our small national Communities team.
• You will inspire and guide volunteers and supporters, to do great things together.
• You will be the voice that stands up for disability equality and ensures everyone feels included.
• You will have substantial experience in leading senior teams, projects, or programmes.
• You will display confidence when working with senior leaders and key partners
• You can display a strong, genuine passion for making life better and fairer for disabled people
• You will share our strategy, vision, energy, and show you can influence others
• You show an appreciation of Scope’s values and our ambition of everyday equality for disabled people. 

This is your chance to lead a movement for change. If you’re bold, motivated, and want your work to have a real, positive impact, we want to hear from you.

Please make sure you explain in your application, with examples, how you can meet these important skills.

For more information about the role’s responsibilities, and the skills and experience required please visit our website.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

If you require adjustments through your journey with us, please email us via our website.

Find out more about asking for adjustments at interview.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus bank holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

How to apply

To apply please visit our careers site via the link and apply online.

Application closing date: 11:59pm GMT, Wednesday 23 July 2025.

Director of Services

Salary: £60,242 (pro-rata); £75,303 (FTE)

Letchworth Garden City/ home working (hybrid, 1 – 2 days per week in the office)

Part time (28 hours a week)

Permanent

Flexible working considered

This is an exciting time to join the MS Trust as we launch a new strategic framework for the next five years. Are you an inspiring leader and excellent networker, with a good working knowledge of the NHS? If you are able to influence, collaborate and build partnerships to maximise our impact for people living with MS, then this could be the perfect role for you.

Join our friendly team
We are looking for someone with strong leadership, communication and relationship building skills who can galvanise action on behalf of the MS community. Ideally you will have experience in a health charity or NHS background, with a clear ability to deliver impactful services to meet the needs of a diverse range of people.

We encourage you to apply, even if you feel you may not meet all the criteria listed.

Our charity
The MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.

The role
You will be responsible for delivering services against the organisation’s new strategic framework for 2025-2030 to make the greatest possible difference for people living with multiple sclerosis (MS). The role represents an opportunity to play an active part in driving excellence, equity and consistency in treatment and support.

With a mandate to oversee the development of a research function within the charity, delivering research into the things that matter in the lives of people with MS. The Director of Services will also oversee and broaden the reach of our training and education programme for MS Health Professionals, along with ensuring we provide the right support, at the right time, for the widest possible range of people through our helpline.

 What we can offer

· 28 days annual leave per year plus bank holidays, which increases with length of service to 30 days.

· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.

· Death in Service benefit.

· Enhanced maternity, paternity and adoption pay.

· Sick pay.

· Hybrid working.

· Employee Assistance Programme

· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.

· Learning and Development policy to develop all staff.

· Cycle to work scheme, volunteering day and Season ticket loans.

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

 As part of our commitment to equity, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: 9.00am on Wednesday 30th July

First Interviews: Thursday 7th August

As the Head of Academic Services, you will be responsible for overseeing all aspects of the academic department, ensuring smooth operations and fostering an effective, positive learning environment. This role involves direct line management of the Academic Services and Student Services team as well as collaborating with the other departments to uphold academic and company standards. Reporting to Senior Management, you’ll play a crucial role in formulating reports, monitoring performance metrics, implementing and overseeing academic policies to achieve our objectives.

This is a senior role within the organisation and the successful candidate will be a leading member of the leadership team. The role will require previous experience in a comparable management position in an academic setting, with extensive knowledge of Higher Education regulatory frameworks, policies and procedures.

The Head of Academic Services is responsible for managing, developing and strengthening Fourth Monkey’s academic and student support services, quality assurance and enhancement.

The Head of Academic Services acts as the expert in academic standards, oversight, programme management, student services and academic quality & compliance for the organisation and as such undertakes a senior responsibility within the smooth operational and administrative management of the organisations day to day operations.

This role is about driving student success. 

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

An exciting opportunity for an experienced Health & Wellbeing Practitioner to work with a new partnership of Unified Community Assistance Network Enfield. UCAN Enfield is a consortium led by Age UK Enfield, with delivery partners from One to One, Mind in Enfield and Barnet, Wellbeing Connect, Bread n Butter, Cooking Champions and Middlesex Association for Blind.

We offer a range of services and activities to promote health and wellbeing and independence to residents aged 18+ who may be affected by sensory loss, autism, mental health conditions, long-term health conditions, and people whose voices are seldom heard.

Our specialist programme has been designed to be inclusive for all, and includes healthy eating and nutrition, cookery workshops, exercise and wellbeing groups. We also deliver peer support groups and lead the Adult Autism Hub.

Duties will include:

• Working alongside UCAN Enfield partners to co-produce and support the delivery of a programme of health and wellbeing sessions in the community that meet a range of needs from general population to specific conditions
• Attending community activities to meet new potential referrals and engage with participants.
• Managing shared UCAN Enfield Email inbox on a rota basis and loading new referrals onto Charity Log.
• Using Charity Log (CRM) to access and manage referrals by triaging and determining their level of need 1,2,3* and allocating the appropriate support which may include referring to other UCAN Enfield partners or referring to other partners.
• To manage a case load of 25 new referrals per month.
• To work alongside UCAN partners to ensure that referral pathways are established and maintained with GP’s, Enfield community organisations, VCS, Social Care, Health Teams, pharmacies.

The successful candidate should have a minimum 2 years of relevant experience in social care, housing and VCS Services.

Please see the attached job descrition which includes all duties and skills required.

This is a full-time position, 35 hours per week covering the service between 9-5 Monday to Friday. Salary is £27300 per annum.

The role is based at Enfield Mind office at 275 Fore Street, N9 0PD. You may be asked to work from other locations, as and when required.

Prospectus are delighted to be supporting our client, an ambitious wildlife charity working to protect and restore nature across the counties. Through science-led conservation action, community engagement, and practical habitat recovery, the organisation are committed to creating a wilder, more resilient future.

The Operations Manager will play a critical role in driving the successful delivery of our organisational strategy and ensuring the charity operates efficiently, effectively and sustainably. As a key member of the senior leadership team, the Operations Manager will lead on organisational performance, governance, process improvement, and resource management - improving internal processes and strengthening cross-department coordination.

The post will line manage a team delivering HR, Finance, IT, H&S and Facilities operations (some outsourced). Working closely with the CEO and Board to lead and deliver the organisational strategic plan, translating priorities into operational action. The role holder will also provide leadership across the organisation on business planning, performance monitoring, and change management.

The successful candidate will have experience of working in a varied role, with the ability to “roll their sleeves” up regularly, and to manage multiple projects and priorities. Experience of working within a charity setting or environmental setting would be beneficial. You will also hold a strong track record in organisational development, business planning, and delivering operational excellence with experience of managing cross-functional teams, including HR, finance, governance, facilities, and project delivery.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Catherine Bunting at Prospectus.

South Bank Students Union is a non-for-profit organisation, which champions social mobility through education and has a vision to disrupt the cycle of inequality in higher education. 

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We are looking for a Student Voice Coordinator to join our new team as we embark on a five-year strategy to transform the way we engage and support students to help them reach their full potential.​

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Nowhere is inequality in our education system more recognisable than in higher education, where those from the most privileged backgrounds still have the most equity and most chances to achieve and succeed.

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South Bank students have high expectations and ambitions for themselves but lead complex lives where they are faced with the pressures of trying to balance their studies with work and juggling their lives at home. In fact, many don't identify primarily as students, but instead as carers, nurses, engineers, parents, designers, workers, entrepreneurs, apprentices, last chance learners and Londoners. 

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At South Bank Students' Union we believe that a student's background and life circumstances should not put them at an educational disadvantage, and all students deserve a high-quality University experience and the chance to graduate equipped with the tools to succeed in life - this role is at the heart of this work. 

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Alongside our current Student Voice Coordinator, the person in this role will be responsible for delivering the Union’s key Student Voice programmes which include: our course rep scheme; student issues tracking; focus groups and officer insight campaigns. They will also provide support for student leaders. This includes supporting the effective election, induction and ongoing development of the Union’s President, Lead Representatives and democratic processes.

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We are looking for someone who can truly understand the lived experiences of those who have faced societal barriers to participation, and who is motivated by delivering work which aims to challenge and remove these norms. 

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Commitment to Equality, Diversity & Inclusion

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SBSU’s simple vision of disrupting inequality is the heartbeat of the organisation and it is this which steers its decisions, practice, and priorities. It unifies our services, and it drives our staff to remove societal barriers so that all people can achieve their full potential.

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SBSU believes that in order to truly disrupt inequality for its members, it must also strive to do this for its workforce – in short, staff must experience it in order to deliver it!

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Our Union benefits enormously from having a team of staff with a range of diverse lived experiences. We understand that some life circumstances might be more complex, and that some will have had to overcome more barriers. We value the unique perspectives that are formed by an individual’s background and believe that ‘bringing your whole self to work’ is essential for informed decision making and collaboration and paves the way for high performance so we welcome applications from all, especially if your background and circumstances are traditionally under-represented in the workplace. 

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Further Information

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To find out more information about South Bank Students Union and the role, including the job description and person specification, you can download the recruitment pack below.​ You can also download our​ five-year strategy below ​to help you understand more about our vision for SBSU.​

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Process​

To apply, you will need to:

• submit a copy of your CV
• ​submit a supporting statement (a maximum of two sides of A4) that details your interest in, and suitability for the role in PDF format.
• answer some questions relating to your eligibility for employment.
• provide some details about your individual identity (not mandatory) 

Candidates will be shortlisted based on how well their application demonstrates they meet the criteria in the job description and person specification. Your CV will provide information on your education and work experience, however, your supporting statement is your chance to show why you are right for the role and an opportunity to stand out from others. It should provide clear and relevant examples of how you have met the key criteria, and the successes you have had in your previous roles. An application which does not provide this detail is unlikely to make it through to an interview so please take the time to make sure you have given this full consideration. 

The job description and person specification can be found in the recruitment pack which can be downloaded below.

Applications should be submitted electronically via the link above. The closing date for applications is 23:59pm on Sunday 3 August 2025. Interviews for this role are likely to take place week commencing 18 August.

Shortlisted candidates will receive an invitation to an interview, with a panel of SU staff and elected officers and may also include some written and / or scenario-based tasks.

The students’ union is unable to offer feedback to non shortlisted candidates; however, every applicant will be informed of the outcome of their application. 

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​Accessibility

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We encourage applications from candidates from a broad range of backgrounds and life circumstances and want to make sure that this recruitment process is accessible to all. We also recognise that this recruitment process, and the opportunity to join the organisation, is taking place during a period of major instability and uncertainty in the wider world, so should you require support related to this process or attending a digital interview, please let us know at any point during the process.

Prospectus is delighted to be collaborating with a bold and impactful anti-poverty charity to support with the appointment of an Interim Director of Campaigns and Policy.

As Director of Campaigns and Policy, you will come into the organisation during a period of transition, providing strategic leadership and direction to the campaigns and policy team for the next 6 months. You will be responsible for the management and leadership of the team during this period, whilst overseeing the effective delivery of the organisations campaign’s function, ensuring maximum engagement and enthusiastic representation of the charity.

This is an exciting opportunity for someone with significant campaigns experience, covering the design, development, and implementation of innovative campaigns, both digitally and offline. You will be an experienced and enthusiastic team leader with substantial management experience who embodies the essence of collaboration. You will also be an excellent communicator with the ability to engage with and influence stakeholders at all levels. Most importantly, you will bring energy and zeal to contribute to the organisation's mission to smash global poverty.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and we are happy to make reasonable adjustments to enable all interested candidates to apply. If you need any support with your application, please contact Matt Till at Prospectus.

If you are interested in this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

For the best candidate experience, we recommend applying for the position as soon as possible.

As Director of Finance you will lead on all financial aspects of the transtion as the Movement for Reform Judaism and Liberal Judaism merge to form a single unified organsation, Progressive Judaism.  This post will provide crucuial oversight during this period of change, laying foundations for strong financial governance and operational excellence in the new entity.

Working closely with CEOs, senior staff and trustees across both organisations, you will oversee the creation and implementation of robust financial systems, controls and reporting lines whilst ensuring compliance with statutory requirements.  Managing and supporting a finance team, you will ensure continuity of outsourced finance services to existing partner organisaitons during the transition as well as ensure continuity of high-quality financial services across both MRJ and LJ.

As a qualified accountant you will have strong exerpeince in charity finance, including SORP and audit preparation.  A proactive, solutions-focused mindset, with the ability to manage competing priorities is essential.  With proven experience in mangaging organisational change or mergers, you will be an excellent people leader with oustanding communicaiton skills.

So why join us?  You will be part of a progressive, values-driven movement at a historic moment of transformation!  You will work with passionate colleagues and board members, helping to build infrastructure that supports vibrant, inclusive Jewish communities across the UK.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a CIC your responsibilities would include:

· Developing and coordinating carer and volunteer-led projects across Lincolnshire and centrally.

· Coordinating volunteering in the Lincolnshire area.

· Developing and running the Lincolnshire Carer Forum and co-production projects.

· Working as part of the Community Inclusion Team

About you

To be successful in this role you will need:

· Experience of working within the health and Social Care Sector is desirable.

· Good organisational skills with the ability to work in a proactive, flexible, and innovative way to meet objections.

· Experience of delivering projects/initiatives that aim to empower communities.

· Knowledge and experience of delivering volunteer-led programmes of work.

· Experience of recruiting and developing ongoing relationships with volunteers.

· Knowledge of co-production; with experience an advantage.

· Ability to network, develop and sustain joint work between agencies, including establishing good working relationships. 

· Ability to build positive and constructive working relationships with colleagues at all levels across the organisation. 

· Strong IT skills, use of (Microsoft applications, Word, Excel, Outlook), mobile telephone and social media platforms.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.  

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.  Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview process

All successfully shortlisted candidates will be invited to interview.

Closing date: 09 August 2025 – We reserve the right to close this vacancy early if we receive sufficient applications for the role

Interview date: Week commencing 11 August 2025

Carers First is an Equal Opportunities Employer

Positive      Collaborative      Ambitious

About Us
The SS Great Britain Trust is a multi-award-winning, world-class visitor attraction and education charity. Every year, we welcome thousands of visitors to Bristol’s vibrant harbourside to explore Brunel’s iconic steamship, two immersive museums, a world-renowned collection, and a historic dockyard.

Our mission goes beyond heritage preservation. We deliver powerful educational programmes, impactful community projects, and vital conservation work. Now, we’re at a pivotal point in our journey – reimagining what a heritage site can be. Through a bold new programme, a refreshed brand identity, and an enhanced digital experience, we aim to connect with broader, more diverse audiences than ever before.

About the Role

We’re looking for a visionary and creative Head of Public Programming and Experience to help lead the next chapter in the SS Great Britain Trust’s evolution as a world-class cultural destination. In this senior role, you’ll shape and deliver our public engagement strategy, bringing maritime history to life in ways that inspire, surprise, and resonate with 21st-century audiences.

You’ll be at the creative helm of major seasonal programmes, immersive exhibitions, and innovative public experiences that deepen audience connection and extend our reach. Working collaboratively across departments and with external partners, you’ll ensure everything we offer is rooted in authentic storytelling and driven by insight, impact, and inclusion.

Who We’re Looking For

You’re a dynamic leader with a passion for history, a flair for storytelling, and a strong track record of delivering ambitious public programmes in cultural or visitor-facing settings. You know how to engage diverse audiences through high-quality, inclusive experiences, both onsite and online.

You’ll bring creative vision, strategic thinking, and commercial acumen, alongside the ability to influence, inspire, and lead multidisciplinary teams and partnerships. With excellent project management and communication skills, you’ll play a central role in positioning SS Great Britain as a cultural beacon for Bristol and beyond.

Why Join Us?
At the SS Great Britain Trust, we pride ourselves on our supportive, inclusive, and creative working culture. We offer competitive staff benefits, flexible and family-friendly working policies, and wellbeing support services. We’re committed to professional development and creating a welcoming, values-driven environment where everyone can thrive. We are also proud to be a Living Wage Employer.

We are dedicated to building a diverse team and strongly encourage applications from underrepresented groups. All appointments are made based on skills, experience, and attitude.

Ready to Help Shape the Future of Heritage?
Apply now to be part of an ambitious, passionate team and help us inspire the next generation of visitors, learners, and community changemakers.

The closing date for completed applications is midday on Friday 25 July.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As the Counselling Coordinator your responsibilities would include: -

· Developing and managing a quality counselling service which meets the needs and diversity of Essex carers, and is delivered according to the standards set out in the BACP Ethical Framework

· Line managing and recruiting staff, placement students and qualified volunteer counsellors to deliver SFBT counselling interventions to carers face to face, virtually or on the phone

· Managing all referrals into the service, assessing them against the service criteria, referring on as appropriate, and managing the waiting list.

· Monitoring, reviewing and evaluating the service regularly, ensuring it’s both meeting the needs of carers and is being delivered according to the BACP Ethical Framework

· Reporting to Service Manager and provide monthly reports on delivery for contract reports

About you

To be successful in this role you will need -

· A relevant counselling qualification (BACP approved).

· Registration with BACP or other professional counselling body

· Working knowledge of social care and health, particularly as it relates to working with carers and adults

· Ability to communicate clearly both verbally and in writing.

· Excellent customer service skills to ensure client satisfaction

· Knowledge of the challenges affecting Carers.

· Competent in use of IT (Microsoft Applications Word, Excel, Outlook, Microsoft Teams, Power Bi), mobile telephony and social media platforms.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.  

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.  Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview

All successfully shortlisted candidates will be invited to interview.

Closing date: 10 August 2025 – we reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview date: Date to be confirmed