Student Support Administrator Jobs
Home-Start Westminster, Kensington & Chelsea and Hammersmith & Fulham (HSWKCHF) is going through an exciting time; we are an innovative team who are creative and wholly committed to giving children and families the very best start in life. We are expanding our team to meet the growing needs of our communities and reach more families in need. This is an opportunity to join our enthusiastic and supportive staff team for a 12-month post (with the possibility of extension subject to funding).
As a Family Support Co-ordinator you will join our team of compassionate, experienced Family Support Co-ordinators, working to build strong relationships with local families facing complex challenges;
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You will work one-to-one with families to identify their needs, match them to a trained volunteer and regularly review their progress.
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You will provide on-going support and supervision to skilled, diverse volunteers, and work hard to build and maintain links with referring partners throughout our communities, ensuring holistic support for families.
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As needs are identified, you will work together with our team of Family Support Co-ordinators to develop and facilitate supportive groups and activities for families.
Essential requirements:
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Experience of supporting children and families; knowledge and understanding of their needs
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Good interpersonal skills and a positive team player
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Knowledge of safeguarding and the ability to supervise befriending volunteers
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A commitment to anti-discriminatory practice
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Ability to work using your own initiative
If you share our passion for supporting families and have experience in early years, family support or community work, we would love to hear from you!
We offer a genuinely rewarding and positive work environment with ongoing opportunities for training and development.
To apply, please download the documents below and return your Application Form and Monitoring Form to us by Monday 27th May, 5pm.
HSWKCHF is committed to Equality of Opportunity and Diversity.
An appointment will be made subject to satisfactory references and an Enhanced Disclosure and Barring Service (DBS) check.
Interviews will be held the week beginning 3rd June in our Westminster office.
The client requests no contact from agencies or media sales.
- Job Title: Data and Insights Lead
- Closing Date: Monday 26th May
- Salary: £26,500 (plus £3,000 Inner London Weighting where applicable)
- Working Pattern: Full-time (37.5 hours per week)
- Contract: Fixed Term (Paternity Cover. 1st September 2024 - 31st December 2024)
- Reporting to: Head of Programme Quality
- Job Location: Remote (with regular travel to London Office as required)
About the organisation
We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We’re passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.
Our mission is to support students from under resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.
The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are more than twice as likely to attend top universities as statistically similar students, according to UCAS.
The Access Project Values
Empowerment: We support students and our people to develop the skills and knowledge to accomplish their goals.
Courage: We encourage our students and our people to be authentic, innovative, and ambitious in order to reach their full potential and deliver our mission.
Impact: We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.
Inclusion: We respect and value individuality and engage diverse voices to achieve our mission.
Ownership: We hold ourselves accountable in all our actions and efforts. We ask, “What can I do to improve my results?”
About the role
The Access Project is an evidence-based, data driven intervention. Central to our programme are the ways in which we use data to ensure each of our students receives the provision they need, to learn about how we can improve our delivery and to evaluate our impact on our students’ university prospects. We have developed sophisticated monitoring and evaluation systems bringing together data from a variety of sources to track students’ progress (impact management) as well as ascertain their outcomes (impact evaluation). We collect data on our students’ academic and socio-demographic background, their participation on our programme and progress on our bespoke university readiness scales, and their academic results and university destinations. We use this data to intervene in real time when delivery goes off-course but also to understand how The Access Project programmes affect student outcomes and publicize this impact externally.
As part of the Strategy and Impact Team, the Data & Insights Lead will be responsible for ensuring all teams have the right data and to deliver and monitor our programme in a timely and effective way. They will manage, analyse, interpret, and present data and information, most of it recorded on our Salesforce system, to enhance the quality of delivery, maximise the achievement of outcomes by participants and ensure that the project achieves the greatest possible social impact. They will also project manage distinct pieces of work ranging from system optimization to external reporting for impact-related projects and partnerships.
Duties and responsibilities
1) Ensure the efficacy of our monitoring & reporting systems
- Identifies required changes related to how we collect and manage data in Salesforce so that programme delivery data is available in the right format and at the right frequency to support decision making across teams and allow for accurate reporting.
- Make recommendations for changes to the Salesforce system in line with this and support the Operations Team with reviewing options.
- Support other teams to have the confidence and skills to effectively use our monitoring & reporting tools and processes for their specific needs.
- Identify required improvements to our data processes (e.g. processes for collecting/collating data, for automation, etc), and project manage their implementation.
2) Coordinate the use of data to guide tactical and strategic decision-making on programme delivery and design
- Define the key questions for our termly performance management meetings and input into the design and content of the dashboards used in these fora.
- Process and analyse data to derive useful insights about our programme delivery and present your findings effectively to various stakeholders to inform tactical conversations around programme design and delivery.
- Ensure data is understood and used effectively in decision-making.‘delve deeper’ into programme data to understand trends highlighted by staff, students, and school leaders.schedule performance management meetings at the right time, ensure the right stakeholders are involved, and capture and follow up actions from these meetings as required.
3) Lead other evaluation, research and reporting activities
- Ensure that student feedback is disseminated, analysed, shared, and used to inform ongoing performance management discussions
- Lead the data contributions throughout our annual impact evaluation process which may include the preparation of large datasets, as well as analysis and interpretation of data.
- Drive the monitoring and evaluation of pilot projects, e.g. development of monitoring tools and processes, data analysis, systems development, etc. prepare required datasets for external impact-related reporting. This includes tasks ranging from designing data collection processes, compiling the data, continuously adapting processes, and communicating effectively with all internal stakeholders.
4) Any other duties consummate with the role as required.
Person specification
Essential
- Highly numerate and analytical
- Excellent attention to detail
- Confident in data analysis, including handling large data sets using relevant software, such as Power BI, Tableau, SQL, SSRS, R, Stata, SPSS, or Excel
- Excellent database skills and confident in the use of Microsoft Excel for data analysis
- Experience in systems development and optimisation
- Ability to combine large amounts of data from a wide range of sources and to identify key points from a range of data outputs
- Ability to communicate complex information and processes in a structured and clear manner
- Experience of coordinating cross-organisational projects and processes
- A collegiate, diplomatic, and supportive approach to working with colleagues across the organisation
- A high degree of personal initiative and a solutions-focused mindset
- Ability to manage time effectively and deliver to regular deadlines for multiple audiences
- Highly efficient and able to quickly perform administrative tasks
- A commitment to delivering high quality work
Desirable
- Knowledge and/or experience of impact evaluation
- Knowledge and/or experience of Salesforce CRM
Benefits:
• 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.
• PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.
• Employee Assistance Programme, a 24-hour helpline for staff
• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.
• Interest-free travelcard loans
• Cyclescheme loans
• 3 paid Volunteering Days
• Employer’s pensions contributions (3%)
• CPD options
• The Access Project welcomes requests for flexible working arrangements
Safeguarding Statement
The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Equal Opportunities Statement
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. We are working towards improvements with equality, diversity, inclusion and belonging.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.
Present or most recent employment
It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.
References
All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.
Education, Qualifications and Training:
● Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.
● Proof of qualification is required before the appointment is confirmed.
The client requests no contact from agencies or media sales.
For this role, the applicant must have experience of working as an Executive Assistant / Personal Assistant or Senior Administrator within a busy office, educational or charity setting. A car driver is essential.
You will need excellent communication skills, attention to detail, be able to demonstrate proficient IT skills including Word, Excel and PowerPoint as well as being organised, effective and efficient.
This is an exciting and varied role, and the successful candidate will support the Founder and Trust within an expanding and diverse charitable organisation.
The Ruskin Mill Trust Group operates five colleges and associated residential provisions, as well as independent specialist schools. Through our research led method of Practical Skills Therapeutic Education we provide innovative and experiential education for children and young people with special learning needs, developed out of the inspiration of Rudolf Steiner, William Morris and John Ruskin.
Key elements of the roles are:
- note taking, minute taking and dictation
- email management
- diary management
- arranging and co-ordinating meetings
- arranging national and international travel
- preparing presentations and reports
A flexible approach to work is essential; some evenings, weekends and overnight stays may be a requirement of this role (with appropriate notice).
For over 30 years Ruskin Mill Trust has pioneered educational programmes that have the potential to transform the lives of young people and adults with special needs. It is a multi-faceted and rewarding organisation in which to work. Personal development and growth are supported within this holistic organisation that is diverse and growing.
We offer a competitive salary, an auto-enrolment pension scheme, 33 days annual leave (including bank holidays and increases with length of service), plus an interactive induction is provided with the opportunity to experience the Trust’s method of Practical Skills Therapeutic Education.
The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undergo a Disclosure and Barring Service Enhanced Level Disclosure.
We are an educational charity operating in England, Scotland & Wales, to support the development of work & life skills in young people with SEN
The client requests no contact from agencies or media sales.
Job Title: Programme Quality and Policy Manager
Function: Strategy & Impact Team
Reporting to: Head of Programme Quality
Contract: Permanent
Hours: Full-Time (37.5 hours per week)
Salary: £29,500 (plus £3,000 Inner London Weighting where applicable)
Location: Remote (with regular travel to London Office as required)
Closing Date: Monday 26th May
About The Access Project
We support students from disadvantaged backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university. Our volunteers are trained and supported to be effective tutors who work with our students for an hour a week to raise their grades. In addition, a dedicated school-based staff member mentors the students so they have the knowledge and support to make strong university applications. Our results show this approach works.
The Access Project Values
Empowerment: We support students and our people to develop the skills and knowledge to accomplish their goals.
Courage: We encourage our students and our people to be authentic, innovative, and ambitious in order to reach their full potential and deliver our mission.
Impact: We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.
Inclusion: We respect and value individuality and engage diverse voices to achieve our mission.
Ownership: We hold ourselves accountable in all our actions and efforts. We ask, “What can I do to improve my results?”
About the role
This role is available at an important time for The Access Project as we expand our mission, seek to pilot a new programme model, and move into new school contexts. This is an exciting opportunity for someone with the skills for programme improvement, a strong interest in research, and a deep passion for our mission to support students to place and succeed at selective universities.
The ideal candidate will be a strong leader who is comfortable working across teams to make change. You’ll be the lead and expert on The Access Project’s in-school university readiness work with responsibility for designing and quality assuring the provision, supporting the learning and development for our school-based staff to effectively deliver the programme content. This position is integral to ensuring The Access Project is delivering a high-quality programme that supports the needs of our students and drives the outcomes of the programme across all regions and schools. The postholder will also be responsible for amplifying The Access Project’s voice in the sector and responding to policy updates; with a focus on bringing their knowledge of the Higher Education sector and the experiences of our students to decisions about the direction of our own programme. They will also support further development of our programme-level Diversity and Inclusion work, to ensure that the programme is tailored where feasible to the needs of all students.
Duties and responsibilities
1) Design & Development
- Act as a senior collaborator to the annual programme design process. Work with the Head of Process Improvement & Programme Quality to incorporate University Access Officer, Programme Leadership, school, and student feedback on how best to drive our short term and long-term outcomes across our programmes.
- Project manage the implementation of changes driven out of programme design. This includes the creation of or changes to delivery resources and training materials, as well as to our university readiness framework and the Salesforce system that supports delivery.
- Work with Programme Managers to understand their delivery challenges, develop solutions and answer questions around university admissions, widening access and The Access Project’s own University Readiness Programme.
- Act as a senior contributor to the development of The Access Project’s programmatic Diversity and Inclusion work, working closely with the University Access Officer D&I Lead. This includes strong engagement with the D&I working group and designing and implementing systems and support to better serve our students with inclusion needs.
2) Research and Policy
- remain critically engaged with the widening participation/social mobility sector, and able to synthesise key changes/challenges and ensure that they are applicable/actionable by the organisation.
- Ensure that any relevant widening participation sector developments and trends are fed into The Access Project’s way of working. For example, this might be changes to resources for the programme or working with colleagues to communicate with students (e.g. on plans for A Level Results Day).
- To be an ambassador of The Access Project’s work and impact externally in the widening participation sector, including speaking at conferences, writing articles on our work, and engaging in external relations.
- Holding responsibility for The Access Project’s policy and research workstream, including contributing to the strategic direction of this work and undertaking research to drive the delivery of this workstream to promote The Access Project’s voice in the widening participation sector.
- Liaising closely with the Communications team to ensure that The Access Project’s responses to sector information and updates are timely and relevant to our Mission.
- Provide nuanced insight about the widening participation/Higher Education sector, with a clear take / coherent view on the landscape and how it’s changing, which would then enable us to make informed choices about our programme.
3) Quality Assurance
- Take responsibility for the operational implementation of the university readiness strand of the quality assurance strategy, to drive the quality of the activities The Access Project delivers to young people in schools.
- Participate in The Access Project’s quality assurance processes, including performing drop-ins on University Access Officers’ programme delivery, and coordinating with other members of the team to perform drop-ins in an efficient and effective manner.
- Embed learning from The Access Project’s quality assurance process into our standard practice. This will include delivering training and development sessions for University Access Officers, updates to resources and guidance for what best practice looks like.
- Contribute research on wider pedagogical best practice into our quality assurance work to ensure the highest quality in our delivery of educational programmes.
4) Student Voice
- Maximising student voice within programme design through the organisation and facilitation of student Delivery Review Meetings.
- Lead the development and administration of The Access Project’s annual student survey, considering the needs of key stakeholders across the organisation.
- Hold and contribute to The Access Project’s overarching Student Voice strategy.
- Continue to drive improvements in The Access Project’s student voice work through research and engagement with sector leaders.
5) Any other duties as required
Person specification
Essential
- Confident leader and collaborator: ability to work positively and collaboratively across functions to drive continuous improvement.
- Strong communicator: demonstrable success at giving feedback and clearly communicating your perspective.
- Strong facilitation skills: an experienced and engaging meeting, training, and workshop facilitator.
- Excellent time management and organisational skills: and a proactive and creative approach to problem solving.
- Experience of programme design and development: committed to and confident in using data to make evidence-based decisions.
- Project management skills and experience, particularly in planning and monitoring.
- Deep knowledge of and passion for youth mentoring.
- Strong understanding of the UK education system and the challenges facing learners from widening participation backgrounds.
- Strong research skills in sector analysis and writing
Desirable
- Experience of using Salesforce (or another Client Relationship Management system) as a case/student management system.
- Knowledge of Diversity & Inclusion issues related to education and motivation to adapt The Access Project programme to make it more inclusive.
- Experience of project/programme evaluation.
- Line management experience.
Benefits:
• 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.
• PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.
• Employee Assistance Programme, a 24-hour helpline for staff
• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.
• Interest-free travelcard loans
• Cyclescheme loans
• 3 paid Volunteering Days
• Employer’s pensions contributions (3%)
• CPD options
• The Access Project welcomes requests for flexible working arrangements
Safeguarding Statement
The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Equal Opportunities Statement
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. We are working towards improvements with equality, diversity, inclusion and belonging.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.
Present or most recent employment
It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.
References
All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.
Education, Qualifications and Training:
● Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.
● Proof of qualification is required before the appointment is confirmed.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This posts is restricted to women only as a genuine occupational requirement under Schedule 9 of the Equality Act 2010. We are looking for someone with a Lived Experience of Maternal Mental illness or emotional wellbeing needs to joins our award winning team as our Operations Manager. Responsible for
§ To provide operational leadership, management, performance review, maintain quality, monitoring, improve ways of working, develop staff and lead the development and implementation of the MfM Services for the benefit of our clients.
§ Representing MfM at a senior and strategic level with external partners.
§ Support and build strategic direction for MFM.
§ Deputise for the CEO and to ensure that current and future operations continue on a sustainable and viable basis and can evidence positive outcomes and value
§ Work as a member of the Senior Leadership Team to develop, grow and sustain MfM.
§ Managing the office and the staff team and any of their direct reports to include volunteers, sessional workers and placement students.
§ Manage and develop the Volunteer Program.
§ Communicating and liaising with the internal staff/volunteer team and external agencies and services to include liaising with other mental health/ maternity care service providers and VCSE organisations to cross-refer.
§ Delivering training sessions for staff and volunteer, sessional workers and placements.
§ Managing regular Co-ordinators meetings
§ Offering quarterly management supervision to staff team.
§ Offering regular management supervision group for volunteers.
§ Assist with the co-ordinating of supervision arrangements for the Staff team and placement students.
§ Publicise service across Bristol, North Somerset and South Gloucestershire
§ Demonstrate an ability to empathise, encourage and support women towards recovery.
§ Promote MfM services to women during activities, as appropriate.
§ Collect and collate data, arrange for completion of monitoring and evaluation forms. Write timely reports giving feedback on the services for the CEO and for project funders.
§ Work in close collaboration with MfM colleagues in the development of the services to act in the best interests of MfM at all times.
§ Triage and manage the waiting lists for the services.
§ Supporting women as required within project work.
Supported families affected by maternal/perinatal mental illness (PMH) across Bristol, South Gloucestershire and North Somerset
The client requests no contact from agencies or media sales.
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
Main Areas of Responsibility
Your responsibilities will include:
- Ensuring that financial transactions are administered in the most efficient and effective way, with effective controls and processes in line with internal and external governance
- Monthly accounts preparation
- Ensuring that purchasing administration from point of order through to payment is administered in line with agreed Service Levels
- Ensuring all income is administered effectively in line with agreed Service Levels
- Ensuring accurate financial records are maintained with effective and timely reconciliations across General Ledgers, sub-ledgers, bank and inter-company accounts
- Ensuring payroll payments are made in line with Service Levels and that effective controls/reconciliations are maintained
- Ensuring a high level of data quality is maintained to ensure maximum effectiveness of end-to-end processing
- Driving efficiencies and effectiveness of the team, processes, data, and systems to enable improvements in the timeliness of robust financial information
- Developing and leading an efficient and motivated team to delivery of accurate and value adding financial information
- Maintaining effective communication with key stakeholders developing strong and positive relationships
What We are Looking For
We would like to hear from you if you have:
- Proven experience of the provision of monthly accounts in an effective and timely manner
- Experience of running and driving improvements within an Operational Finance Function, specifically delivery of effective Accounts Payable and Accounts Receivable disciplines
- Track record of managing and developing high-performing finance teams
- Experience of Oracle Fusion or similar complex financial systems
- Strong ownership and accountability along with a positive can-do attitude
- Ability to assess performance from a strategic/holistic view, drawing out key areas for improvement and resolution
- Strong data analysis and problem-solving skills
- Ability to lead, prioritise and set clear direction of teams
- Strong people management skills
- Strong communication and engagement skills
For a full job description and person specification, please download the Job Pack.
Applying for this Position
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
ob Purpose: London Met Students’ Union (LMSU), a registered charity and company, has been enhancing its processes and procedures to professionalise its approach to finances and day-to-day operations over the past year. This role is pivotal in ensuring that all our work meets the standards expected of a charity. It involves supporting the financial administration of the Students’ Union, managing student receptionist staff, and providing administrative support to the union and Senior Leadership Team.
Main Duties and Responsibilities:
Management and Supervision:
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Line manage direct reports and monitor their workload to ensure adequate staffing levels.
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Recruit and manage student staff and volunteers for union projects, events, and campaigns.
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Maintain regular feedback channels with direct reports and conduct performance reviews in line with HR policies.
Finance:
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Assist the Finance and Operations Manager in the efficient running of the Finance department.
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Ensure accurate processing of sales ledger and purchase ledger transactions.
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Assist with payment runs, monthly payroll processing, and various reconciliations.
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Support the Finance and Operations Manager in annual audit and budget preparation.
Income Generation:
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Identify income opportunities and oversee sales responsibilities of student receptionists.
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Ensure student receptionists achieve income generation targets.
Operational Responsibilities:
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Set up work email accounts for new starters and maintain contact details for all staff and officers.
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Assist in gathering required documentation from new starters and manage union storage space.
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Provide administrative support to senior management as needed.
Training:
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Lead training planning for student receptionists to ensure understanding of union opportunities.
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Support other staff training requirements as directed by the Finance and Operations Manager.
How to apply:
For the full job description & application form visit our website.
Deadline for applications: Thursday 9th of May at 5pm
Interviews will take place Tuesday 21st and /or Wednesday 22nd of May 2024
Start date: TBC
Empowering students to make the most of their time at LMU and transform their lives for the better.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Temporary Education Worker (Bristol)
Contract type: Full-time, fixed-term contract until December 2024
Closing Date: We will be assessing applications on a rolling basis and we reserve the right to recruit when we find a suitable candidate, so please submit your application as soon as possible.
Start Date: As soon as possible to be agreed with the candidate
We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.
As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years. We are looking for someone who will thrive in a fast-paced, rewarding role helping to change the lives of young people by taking up a fixed-term contract as an Education Worker at our IntoUniversity centre in Leeds.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you passionate about empowering individuals to achieve their full potential in the workplace? Harington is seeking a dedicated tutor to join the team and deliver an impactful Supported Internship curriculum.
Harington is a leading and trusted charity, supporting students with learning differences to develop life skills.
We provide individual education, training, and support across a range of activities including retail, horticulture and employability, delivered from inspirational places and supported by a passionate team. Our Supported Internship programme offers a blend of classroom-based learning and hands-on experience within a real workplace environment with the Harington Gardeners and/or the Charity Shops.
As a Supported Internship tutor, you will play a crucial role in guiding and inspiring our interns as they begin be their journey towards meaningful employment. You will facilitate a supportive learning environment where interns are immersed in real workplace settings, receiving continuous feedback and honing their employability skills. Your dedication and expertise will equip our interns with the confidence and competencies needed to thrive in adulthood and competitive employment.
Main Duties and Responsibilities
- To effectively plan and deliver an employability curriculum whilst embedding functional skills (Entry 3-Level 2) and/or delivering maths and English qualifications at these levels.
- Provide engaging teaching sessions that promote skilsl development and independence in the workplace.
- Implement appropriate assessment, target setting, recording, reporting and evaluation of the progress of the interns.
- Identify interns skills to enable them to participate in a variety of work-based tasks to build marketable, competitive skills leading to employment.
- Collaborate with the employers (Gardeners and Charity Shops) to create meaningful internship opportunities and facilitate successful work placements.
- To work alongside job coaches to perform specific workplace analysis, job analysis, task analysis, and job matching activities
- To seek appropriate future employment consistent with the interns interests and skills
- As a personal tutor, be responsible for the emotional and social welfare of the interns.
- Work with parents, local authorities and other supported internship stakeholders to support the progression of the interns
- To To demonstrate a commitment to the safeguarding of children and vulnerable adults in line with the policies and practices of Harington
Please note the closing date is 9am on Friday 17th May 2024. The interviews will be held on Friday 24th May 2024.
Please send through your CV and a covering letter of up to 1000 words, which outlines why you want the role and how you meet the Person Specification. Applications that do not include a covering letter will not be considered.
The client requests no contact from agencies or media sales.
Job Description
Summary of Job Purpose
The Business and Operations Lead plays a vital role in managing and developing the operational business functions of the organisation and supporting its charitable aims; working closely with the CEO to deliver and improve the organisation’s strategic planning, operational delivery, and budgeting/ finance processes. The postholder plays a vital role in ensuring that the day-to-day operations of the iHV run smoothly, with key functions:
- Leading iHV business and financial management, including accounting, budgeting, reporting, strategic planning and risk management.
o Work closely with the CEO, senior leadership team and our accountants to align financial and operational strategies.
o Manage financial controls, procedures, and systems.
o Collaborate with various departments, including external stakeholders, for effective budgeting and operational management.
- Leading iHV operations:
o Senior responsibility for administrative, legal, and compliance functions, ensuring smooth operations. This will include management of our Emsworth Office, IT and risks, supporting business planning and change management.
o Lead the operational change for a new Customer Relationship Management (CRM) system and website. iHV Project Lead working with the supplier, the Project Manager and a small team at the iHV to ensure that the project is delivered within the specified time, cost and quality parameters of the specification.
o Working closely with our part-time Head of HR, supporting the senior management team and line managers with HR matters, including recruitment.
o Line management responsibilities of designated staff in the corporate team, supporting business administration.
o Working with the CEO to ensure good governance of Board-related matters, collating Board papers and attending quarterly Board meetings.
Key areas of responsibility:
Business and financial management:
- Maintain and develop robust quality assurance processes for income and expenditure, working with our CEO and accountants, to ensure all financial and reputational risks are effectively managed.
- Ensure effective financial processes across the iHV, with systems in place for invoicing, managing iHV payments and standing orders, and chasing outstanding payments and debtors.
- Build departmental budgets, supporting leads with forecasting, budget tracking, monthly monitoring (management accounts are produced by our independent accountants) to inform workforce planning.
- Work with department leads to prepare budgets for tenders and project/ research grant applications, including determining when VAT is applicable.
- Process invoices, iHV card payments, direct debits, standing orders, expense claims forms and ordering of office supplies, with support from the Corporate Team Administrator.
- Support leads to manage contracting, invoicing and reporting to external funders in accordance with funder requirements. Ensure all new funding streams and other costs are accurately recorded by the accountants.
- Ensure management of the corporate member joiners to the organisation, including invoicing and setting up a process for re-invoicing.
- Work closely with the external accountants to provide information on monthly suspense, debtors, mis-postings and general queries in relation to iHV finance. Ensure the iHV’s reconciliation and remittance records are updated weekly.
- Ensure all financial documentation is available for scrutiny as required, including support for annual financial audit by independent auditors.
- Make recommendations, provide advice, and prepare strategic reports and briefings as required.
Operational Management and Governance:
- Support the CEO and department leads in managing human resources, risk management, quality assurance, operational change, and board functions.
- Support iHV business planning and the development of key objectives and priorities for the corporate Team (in partnership with the CEO and other leads within the corporate team).
- Oversee the operational needs of the Institute – supporting leads within the organisation with workflow mapping, business continuity and planning to support matrix working across the organisation.
- Recording and monitoring of business risks across the organisation to enable risk management, reporting to the Board and providing support in association with the CEO.
- Support the board, providing secretariat functions to board meetings, including ensuring all papers are provided on time, managing sensitive information, and taking board minutes.
- Work with the CEO to develop, coordinate and implement organisational policies throughout the Institute.
- Support the CEO with reporting to the Charity Commission/ Companies House and ensuring that the organisation’s charitable obligations are met. Work with external auditors to deliver the annual audits; and ensure that the relevant documentation is held in line with requirements, is available for external auditing, and the delivery of audit recommendations are tracked.
- Support Health & Safety risk management, ensuring risk assessments are in place, processes and policies are up to date, and staff are trained and informed with any changes.
Information Technology
- Management of robust administration and business support systems, including negotiation and management of IT agreements, subscriptions, licences and contracts as required, providing recommendations for improvements and efficiencies to the CEO.
- Facilities management of required IT and infrastructure to include details of equipment held and provision of Microsoft/ other required licences.
- Liaise and schedule work to be undertaken under external IT support contract.
- Lead operational change for new Customer Relationship Management (CRM) system and website – working with a dedicated project manager who has scoped our organisational requirements (almost completed), to finalise the invitation to tender (ITT), manage the procurement process, evaluate submissions with a small in-house change team at the iHV, and make recommendations to the board. The postholder will lead the project for the iHV, working with the supplier, the Project Manager and a small team at the iHV to ensure that the project is delivered within the specified time, cost and quality parameters of the specification and is robustly tested before launching.
- Information management and analysis to highlight issues/ risks and support decision making – work with Head of HR to ensure iHV compliance with GDPR.
Human Resources
- Management of our Emsworth office with line management responsibility for a small number of designated staff in the corporate team who support business management (currently the Corporate Team Administrator), supporting the delivery of team objectives within the iHV Business Plan.
- Support, motivate and develop staff, managing direct reports’ annual performance development review (PDR) and performance management, if required.
- Work closely with the Head of HR to make sure that good employment practices are universally embedded operationally within the iHV.
- Support staff recruitment and the induction of new staff; provide advice to staff on corporate policies and procedures and communicate changes.
- Support the Performance Development review process for the iHV, collating 360 feedback for iHV employees where requested, and maintaining records for annual PDR outcomes.
- Maintain oversight of the recording of annual leave with the Corporate Team Administrator, Head of HR, and department leads.
- Provide operational leadership and management for team awayday (leading a small team to plan this each year), to support team building and staff development.
Other:
- Have an excellent professional working relationship with colleagues to deliver corporate goals and objectives in line with iHV Vision and Values.
- Help at iHV conference and events, working with our Events Manager and overseeing the work of the Corporate Administrator to ensure that venues, travel, accommodation and materials are booked and delivered on time.
- To participate in all mandatory and individual training as required. To highlight their learning and development needs to the CEO on induction, at the annual PDR, and as needed, to ensure capability to deliver key role functions.
NB
▪ The above is only an outline of the tasks and responsibilities required of the role. You will carry out any other duties as may reasonably be required by your line manager.
▪ The iHV is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.
Person Specification
Qualifications (Essential)
- High level of numeracy, literacy, and IT skills.
- Degree in business administration or related field, or equivalent qualification/ postgrad evidence of additional training/courses undertaken.
- Programme Management qualification (PRINCE2, AGILE or equivalent).
Experience (Essential)
- Proven work experience as Operations/Finance Manager or similar role. Prior experience of strengthening organisational effectiveness.
- Significant experience of budgeting, financial management, contract management and forecasting.
- Experience of operational and staff management.
Experience (Desirable)
- Experience in the IT industry and/ or healthcare.
- Previous experience working for a membership organisation.
- Previous experience working for a charity.
- Experience of Charity Accounting
Skills, Ability, Knowledge (Essential)
- A self-starter with the ability to work on their own initiative, work within deadlines, managing multiple and competing tasks.
- Working knowledge and skills in the use of business and financial principles and systems.
- Excellent IT skills – experience of workingwith a range of IT systems and project software. Familiar with Xero, Stripe, PayPal, GoCardless, Asperato or related financial software systems including purchasing, invoicing, reconciliation, debt rectification and financial reporting.
- Outstanding organisational, strategic thinking and problemsolving skills – ability to anticipate and resolve problems before they arise and respond to sudden unexpected demands. The ability to analyse complex facts and situations and develop a range of options.
- The ability to communicate effectively, including excellent oral and written skills and the ability to negotiate on difficult and controversial issues including performance and change.
Skills, Ability, Knowledge (Desirable)
- Familiar with SalesForce, Customer Relationship Management (CRM) systems and their capabilities.
Personal Attributes (Essential)
- Commitment to teamworking, and respect and consideration for the skills of others. Personal drive, energy, and enthusiasm for new challenges.
Behaviours and Values (Essential)
- Commitment to and focused on quality, promoting high standards in all they do.
- Values diversity and difference, operates with integrity and openness.
Behaviours and Values (Desirable)
- Actively develops themselves and supports others to do the same.
Other (Essential)
- Ability to work flexibly to meet the needs of the role.
- Able to attend meetings and events around the UK as required.
- Flexibility in supporting other iHV administration requirements on occasions.
Other (Desirable)
- Interest in working in the charitable sector to improve children’s lives.
The client requests no contact from agencies or media sales.
The Volunteer Administration Executive will sit within the CoppaFeel! Education Team and will work closely with the Volunteer Community Executive and the Volunteer Community Manager. They will provide administrative support volunteer recruitment and onboarding; induction and training; support and supervision; and reward and recognition.
This is a remote-first role, which means you aren’t expected to come into the office. The only days you would be required to attend the office would be for our quarterly team meetings, quarterly department meetings and in person training. We will provide plenty of notice for when you are required to be in the office. Although the role is remote-first we have an office space where you are also welcome to work from.
At CoppaFeel! we prioritise flexibility where we can. This vacancy is being advertised as full-time due to the requirements of the role.
About our volunteer community
We have over 250 volunteers involved in our core education volunteer programmes as well as opportunities across fundraising and events. Our volunteers include university students, former fundraisers and supporters.
Volunteers are at the heart of our community value and play a vital role in helping us to deliver our key education programmes. The main aim of this role is to ensure our volunteers have a positive experience during their time with us and are supported to spread our lifesaving message.
About CoppaFeel!
CoppaFeel! exists to educate and remind every young person in the UK that checking their chest isn’t only fun, it could save their life. We are the first breast cancer charity in the UK to create awareness amongst young people, with the aim of instilling a new healthy habit that could one day save their life. We are a small team which, collectively, has one almighty big voice. We were founded out of a need to right wrongs, and when we hear of more people diagnosed late, or young people dying from this disease, we know there isn’t a more powerful reminder to get up and get out of bed every morning.
DUTIES AND RESPONSIBILITIES
- Play a key role in overseeing the day to day administration of volunteer programmes
- Be the key contact and link between volunteers and external organisations who wish to book an awareness talk, stall or other volunteer-involving activity
- Communicate with volunteers, assisting with questions and requests through the management of shared email inboxes
- Coordinate bookings and scheduling for awareness talks, stalls or other volunteer-involving activity using our volunteer management platform and related digital tools
- Support the Volunteer Community Executive with the administration of recruitment, induction, onboarding, training and supervision of volunteers, including support for community events.
- Oversee the administration for thanking volunteers across the teams, taking an active role in CoppaFeel! thanking events, gifting and post
- Maintain volunteer records using our database and report against volunteer activity
- Manage volunteer kit including monitoring stock, ordering and reviewing resources
- Process volunteer travel and expense claims
- Assist with the administration for the set up and delivery of new projects and volunteer opportunities
SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES
- Outstanding administrative skills
- Experience of providing administrative support within a busy team
- Experience in customer or user facing roles
- Outstanding organisational skills to manage conflicting priorities
- Outstanding time management skills with the ability to plan and meet deadlines
- Excellent communications skills
- Strong IT skills, with the ability to pick up new systems quickly
- Ability to work effectively with colleagues at all levels across the organisation
- Ability to work unassisted and be self motivated
- Ability to handle confidential or sensitive information
- Friendly and approachable with the ability to quickly build and maintain strong working relationships
CoppaFeel! welcomes applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups within the charity. We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are keen to encourage a diverse range of perspectives, skills , experience and knowledge at the charity.
CoppaFeel! reserves the right to close this vacancy early if we recieve high levels of applications for the role.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to organise and facilitate our schedule of creative programmes across Share?
We are looking for a Creative Expression Coordinator to line manage and support the delivery of Creative Expression programmes including Arts & Crafts, Music, Creative Expression and our newest provision of drama. You will work with the Independent Living Skills and Creative Programmes Manager to ensure we deliver a creative programme that maximises our students' potential, makes the best use of local partnerships, enables students to develop their creativity and increases wellbeing and communication skills.
Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy, and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people like you to help us make that happen.
Main responsibilities
- You’ll manage the delivery of our creative programmes at various locations looking to ensure they are delivered to the highest standard
- You will ensure all sessions are inclusive challenge students, and where possible, use digital technology and learning outside of Share to embed skills
- You will line manage the Creative Expression Tutors supporting them in developing project objectives, conducting one-to-one and appraisal meetings and reviewing and agree project resourcing
- You’ll monitor the quality and impact of the creative programmes, their outcomes and delivery
Who we’re looking for
- You have experience in planning and coordinator inclusive activities with a focus on the creative arts
- You have experience in coordinating, planning and delivering sessions for adults that enable people to acquire new skills, both social and practical
- You have experience in identifying, building and maintaining positive relationships with a wide range of individuals, partner organisations, support networks and agencies on behalf of clients
- Most importantly, you’re passionate about helping disabled people enjoy more autonomy and you understand how to make this happen
Why work for us?
Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible.
Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests, and abilities. We think happy employees are successful employees.
We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. We have robust policies in place so that every single person working at Share takes ownership of making our programmes come to life.
We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you.
How to apply
We positively welcome applications from all parts of the community and from people with diverse cultural backgrounds and lived experience.
Please send us your CV and a cover letter. In your letter, please tell us:
- Please can you tell us what attracted you to this post? What qualities do you believe you possess which will make you successful in this role and why?
- What experience do you have in planning sessions for adults with learning disabilities and/or autism?
- How will you plan a programme of sessions which will support learning for a cohort of students with substantially varied levels of capability, and what will you do to ensure these sessions are inclusive for all students?
If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team.
We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview.
This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please get in touch with us.
We look forward to receiving your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to be responsible for organising and facilitating our schedule of Independent Living Skills programmes across Share?
We are looking for an Independent Living Skill Coordinator to line manage and support the delivery of the Independent Living Skills programme including Out and About, Home Cooking Skills and My Life, My Way. You will work with the Independent Living Skills and Creative Programmes Manager to ensure we deliver a creative programme which maximises the potential of our students, makes best use of Share resources and local partnerships, and supports students to develop the skills to live more independent fulfilling lives.
Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy, and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people like you to help us make that happen.
Main responsibilities
- You’ll manage the delivery of our Independent Living Skills programmes across our sites, looking to ensure they are delivered to the highest standard
- You will ensure all Independent Living Skills programmes are comprehensive, impacting students beyond the classroom, including exploring the opportunities for delivery in the community and home setting
- You will line manage the Independent Living Skills Tutors and ensure they have adequate resources to deliver sessions
- You will work with tutors to meet organisational strategic goals with a focus on activities which support progression on the Outcomes Star
Who we’re looking for
- You have experience in planning and coordinating inclusive activities with a focus on supporting independent activities
- You have experience in coordinating, planning and delivering sessions for adults that enable people to acquire new skills, both social and practical
- You have experience of identifying, building and maintaining positive relationships with a wide range of individuals, partner organisations, support networks and agencies on behalf of clients
- Most importantly, you’re passionate about helping disabled people enjoy more autonomy and you understand how to make this happen
Why work for us?
Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible.
Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests, and abilities. We think happy employees are successful employees.
We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. We have robust policies in place so that every single person working at Share takes ownership of making our programmes come to life.
We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you.
How to apply
We positively welcome applications from all parts of the community and from people with diverse cultural backgrounds and lived experience.
Please send us your CV and a cover letter. In your letter, please tell us:
- Please can you tell us what attracted you to this post? What qualities do you believe you possess which will make you successful in this role and why?
- What experience do you have of planning sessions for adults with learning disabilities and/or autism?
- How will you plan a programme of sessions which will support learning for a cohort of students with substantially varied levels of capability, and what will you do to ensure these sessions are inclusive for all students?
If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team.
We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview.
This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, don't hesitate to get in touch with us.
We look forward to receiving your application.
The client requests no contact from agencies or media sales.
Imperial College Union is a vibrant, member-led charity organisation comprising the 18,000+ students of Imperial College London - one of the world's top universities. If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you!
We have an exciting new opportunity for a Facilities & Technology Coordinator to join our Facilities & Health and Safety team. You will be responsible for providing first line support surrounding use of the Imperial College Union (ICU) building and technology infrastructure, working closely with the digital systems function of the Union and College ICT to ensure that user issues are resolved promptly and efficiently.
Your role will act as a triage for incoming queries to the Systems team, resolving queries where possible and escalating to senior staff members and College ICT where appropriate. In addition, you will also manage ongoing tickets with the wider College ICT service desk, proactively monitoring the status of tickets and seeing them through to resolution.
The role will also be responsible for providing installation, setup and tracking of technology and physical equipment, allowing proper visibility of our resources for management purposes.
You will be responsible for ensuring the proper maintenance of all Union spaces, promptly reporting defects, and arranging repair work as needed. They take ownership of shared spaces, including Activity and Meeting rooms, ensuring they are clean, organised, with suitable equipment in place and always ready for use. The role will also include undertaking essential maintenance, repair and improvement tasks to address minor issues or repairs. Reporting to the Facilities, Health & Safety Manager, and working closely with the Head of Digital & Marketing, the post holder will be a skilled user of IT with excellent customer service skills. They will be highly organised and process-driven, ready to learn new skills to assist the Union with service delivery.
We are looking for someone who will be able to operate with autonomy and balance contending priorities in this exciting role, which is in a fast-paced but ultimately rewarding environment. We are also committed to supporting your professional development, elaborating on your excellent technical and interpersonal skills among others.
Duties and Responsibilities
Key responsibilities will be:
- First-line support and inbox management
- Technology and space support
- Facilities
- General duties
The full duties and responsibilities are set out in the Job Description and Person Specification.
Essential Requirements
- Experience of providing technical IT support in a managed desktop environment
- Experience of installation, testing and commissioning of supplier specific IT equipment and software
- Experience of supporting web-based systems, including administration, configuration and user training/guidance
- Experience with building management and facilities support
- Experience in carrying out maintenance, repair and improvement tasks
- In-depth knowledge of IT, including hardware, software and operating systems support
- Knowledge of IT hardware and equipment installation and maintenance
- An understanding behind the principles of networks and IT infrastructure
- Knowledge of facilities, workstation provision and best practice for managing a busy work environment
- Effective communication skills with a focus on customer service
- Ability to prioritise and manage own workload effectively but also to be flexible and
- adapt/respond to emerging issues, short deadlines and other demands or challenges
- Process oriented, with excellent attention to detail
Further Information
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.
As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:
- flexible working hours
- generous pension scheme
- 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
- bicycle loan scheme
- season ticket loan
- health benefits
- excellent professional development opportunities and many more.
More information can be found on the Imperial College Benefits page of the wesbite.
To apply for the post please complete the online application form.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You are not required to attach a CV. Please also refrain from including your name in your supporting statement.
Closing date: 12th May 2024.
Interviews will be expected to take place week commencing 22nd May 2024.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.
The client requests no contact from agencies or media sales.
Using a gender and trauma-informed approach, the Outreach & Engagement Worker will deliver 2-4 daytime outreach sessions per week in Manchester alongside partners, colleagues and volunteers. They will also attend the Street Engagement Hub weekly to provide specialist support to women attending this multi-agency hub. They will provide brief interventions and casework support to women supporting their needs holistically.
You will work with other members of the MASH team to achieve the following outcomes:
- To improve women’s health
- To improve women’s wellbeing
- To increase women’s safety
- To enable women to identify and achieve their goals
- Women who sex work are heard, understood and experience less stigma
- Other agencies and policymakers understand the needs of women who sex work and are more effective at supporting them
Since 1991, MASH has been at the forefront of supporting women in and around Greater Manchester who are, have been or may start sex working and who are facing multiple disadvantage. We were founded as a social justice organisation, starting out as a grassroots, community led response to the HIV/AIDS crisis and we have continued to support women at the sharpest end of inequalities ever since.
Whilst the nature of sex work, the context in which we operate and the support we provide has changed dramatically over the last thirty years, one thing has remained constant: MASH continues to be a haven for some of the most marginalised women in Greater Manchester – women who fall through the gaps, are under served by mainstream services and face stigma, discrimination and multiple barriers to accessing the support they need. At MASH, we meet each woman where they are at and stay with them for as long as it takes for them to get to where they want to be. Crucially, our support is gender and trauma informed and responsive and we bring decades of experience of appropriately supporting women in ways which work for them.
The client requests no contact from agencies or media sales.