Substance misuse outreach worker jobs

About role:

Step into a role where your work matters from the moment you walk through the door. As a Project Worker at our Harrow Road Assessment Hub in Westminster, you’ll be part of a fast-paced, highly skilled team supporting people taking their first steps away from rough sleeping and towards safety, stability and the right next move. Westminster has some of the highest levels of rough sleeping in the UK, and this short-stay service offers intensive, person-centred support to people who may be facing crisis, multiple disadvantage and limited routes into accommodation.

No two days will look the same. You’ll carry out assessments, build trusting relationships, create and review support plans, manage risk, and help people navigate real barriers such as health needs, immigration, welfare benefits, substance use, mental health and access to housing. You’ll work closely with outreach teams, local authorities, health services and other partners to support people into safe, appropriate accommodation, whether that means reconnecting them with services in another area or helping them move forward into longer-term support.

At Single Homeless Project, we invest in people who want to grow. This role offers a brilliant opportunity to build frontline experience, develop your skills in trauma-informed support and multi-agency working, and progress within a charity that is serious about ending homelessness. If you’re looking for a role that will challenge you, stretch you and give you a real sense of purpose, this is a place to start something meaningful.

About you:

• You’re someone who can meet people where they are, build trust without judgement, and bring warmth, patience and purpose to people who may have been let down by services before.
• You have experience supporting people facing homelessness, multiple disadvantage, trauma, mental health needs, substance use or other barriers to safety and stability.
• You stay steady in busy, unpredictable environments — able to think on your feet, manage risk, prioritise well and keep people at the centre of every decision.
• You communicate with care and confidence, whether you’re writing clear case notes, working with partners, or having honest conversations with clients about their next steps.
• You’re ready to work flexibly across early, late and weekend shifts on a rota, bringing reliability, energy and compassion to a service where every day can make a difference.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important Info:

Closing Date: Sunday 28th June at midnight

Interview date: Wednesday 8th July 2026 online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Are you passionate about supporting people at a critical point in their lives? Do you believe everyone deserves to feel safe, respected, and supported?

We are looking for a Hostel Support Worker to join our team at a 14-bed, 24-hour hostel, where you will play a vital role in creating a calm, welcoming, and well-managed environment for residents experiencing homelessness.

Working day and evening shifts, you will provide practical, emotional, and safeguarding support to vulnerable adults, ensuring their welfare, dignity, and protection at all times. You will remain alert to risk, respond confidently to incidents or concerns, and follow clear safeguarding and risk-management procedures to keep residents and colleagues safe.

You will hold a small caseload of residents, offering person-centred, trauma-informed key-work support that helps individuals build independence, stability, and wellbeing. This will include encouraging engagement with support services, promoting positive routines, and helping residents work towards longer-term housing and life goals.

Working closely with colleagues across the service, you will:

• Maintain accurate records and case notes

• Communicate clearly with the wider team

• Deliver effective handover between shifts to ensure continuity of care and support

Above all, you will help foster an environment where residents feel safe, listened to, and encouraged, supporting them to move forward at their own pace.

This role is ideal for someone who is compassionate, resilient, and committed to making a meaningful difference—whether you bring previous hostel experience or are looking to grow your career in homelessness and supported housing services.

Homeless Health Link worker

Full-time, 37.5hrs per week on average, Monday to Friday

(Minimum 3 days per week in Twickenham (TW1) office. Regular travel to Richmond, Wandsworth and Kingston boroughs. - Occasional travel to Croydon, Sutton and Merton boroughs)

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

ABOUT YOU

You are someone who leads with empathy, thrives in a fast-paced environment, and never gives up on the people you support. You bring experience of working with vulnerable people and show a genuine commitment to person-centred care. You are confident in building relationships with external agencies and hold strong communication skills.

THE ROLE

You will be the first point of contact for people referred into the service, carrying out high-quality assessments and connecting clients with the primary care, mental health, and substance misuse support they need. You will manage a varied caseload, working creatively and compassionately with individuals who have complex mental and physical health needs.

This role is based at our Twickenham office for a minimum of three days per week, with regular travel across the Richmond, Wandsworth, and Kingston boroughs. Occasional travel to Croydon, Sutton, and Merton may also be required.

YOUR BENEFITS

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Want to know more about the role? Read the full Job Description now!

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (CSS Housing)
Reference: 363
Salary: £26,000 - £26,500 per annum
Hours: Full-Time, 37.5 hours per week (5 days per week)
Reports to: Senior Lead Complex Needs and Community
Working base: West Hertfordshire + possible Herts countywide travel.

About the Service

Community Outreach Workers support people with complex needs who have Housing issues as a primary need. This includes people who may have drug and alcohol difficulties. Particularly when they are coming into repeat contact with Police, Tenancy Sustainment Services, Housing and Homelessness Services and Environmental Health Services.

The five-day post will be delivered in West Hertfordshire. With the flexibility to travel Hertfordshire County.

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• Provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties and mental ill-health. These will be clients who are presenting to the Police, Anti-Social Behaviour, Tenancy Enforcement, Housing and Environmental Health Services within Hertfordshire.
• Ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• Remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• Raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers. Supporting them to gain confidence in working positively and consistently with people who have multiple needs.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 3rd July 2026 at 5pm
Applications will be reviewed and interviews conducted on a rolling basis. Early submissions are encouraged.
Interviews will be held on a rolling basis at our Watford Wellbeing Centre
N.B. Please quote reference number 363 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

About The Role

Become an Apprentice Worker and use your lived experience to inspire clients throughout their recovery while gaining a qualification and working on your professional development. 

At St Mungo’s, we believe in creating opportunities for people with lived experience of homelessness, substance use, mental health challenges, involvement with the criminal justice system, and/or recovery services. Our Apprenticeship Scheme is designed to help you build a career while making a positive impact.

We have opportunities available for 18 month fixed term contracts as Client Support Apprentice Workers in our two of our services in Westminster. 

What you’ll do as an Apprentice Worker 

Working as a Client Support Apprentice Worker, you will complete practical work experience and academic learning to build the knowledge, skills and experience to work with clients in housing and homelessness sector.

As an Apprentice Worker you will:

• Work alongside colleagues, students and volunteers working together to support and empower clients to recover from homelessness and rebuild their lives.

• Gain practical experience and skills in caseload management while working in a person-centred way to support wellbeing and recovery. 

• Learn how to deliver day-to-day services while collaborating with colleagues and external partners. 

• Have opportunities to shadow experienced staff and receive on-the-job training, observing how we empower our clients to access the right support and move on. 

• Complete the practical element of your apprenticeships with meetings and event attendance as well as formal learning while completing a Level 3 Peer Worker qualification. 

• Complete on and off the job learning, shadowing and development opportunities.

• Receive support and supervision from an Apprenticeship Advisor as well as a direct line manager, every step of the way. 

Where you’ll work 

We’re excited to offer 2 Client Support Apprentice Worker opportunities, joining the team in the London Borough of Westminster in the following services: 

Westminster Atlas Team, which provides support to people experiencing street homelessness and multiple disadvantages across Westminster. The team maintains frequent contact with clients to support them into accommodation, improve their wellbeing, and sustain positive outcomes. 

Westminster First Contact Team (FCT), which works on the frontline supporting people who are new to the streets. Through street outreach shifts across the borough, the team engages individuals, assesses their needs, and helps identify the most appropriate route away from homelessness.

This apprentice scheme is for people with lived experience.

Our Apprentice scheme is specifically designed for people with lived experience, and we can only offer places to the people the programme is designed for. 

You may have personally experienced homelessness (spent time sleeping rough, or lived in a hostel, refuge or supported accommodation), you may have experienced domestic abuse, mental health struggles, substance misuse problems or had contact with the criminal justice system and have used recovery services as a result. 

We’re looking for people with a genuine motivation to build a career supporting vulnerable adults, who can bring: 

• Learning and reflections gained through lived experience and recovery.

• Ability to demonstrate how personal lived experience has shaped your approach to support and wellbeing.

• Good communication and listening skills, empathy, and a genuine desire to make a difference.

• Some experience through volunteering or working in a similar setting.

• Basic admin and IT skills and a proactive attitude towards learning.

If this sounds like you, we’d love you to apply. If you’re still unsure why not get in touch with the team who can have a chat and answer your questions.

Visit our website for more information about the scheme.   

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 1st July 2026 

Interview and assessments: 15th & 16th July 2026 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• A full-time, paid role (37.5 hours per week) for 18 months.
• A comprehensive training programme.
• A dedicated team to support and empower you.
• Excellent development and growth opportunities
• A diverse and inclusive workplace
• Great pay and other benefits

Do you want to work in a role where no day is the same and make a real difference to the lives of people experiencing homelessness in London? 

The St Mungo’s Pan London Rough Sleeping Team (No Second Night Out) provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing.

As an Assessment and Reconnection Worker, you will: 

• Be part of a busy team environment working closely with people new to, or at risk of rough sleeping.

• Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involve the client.

• Build and maintain effective relationships to support clients throughout their recovery.

• Develop a knowledge of relevant legislation such as welfare benefit and housing legislation.

• Work on the weekly 24/7 rota including weekends and bank holidays, in Mixed Shift roles (Including - early and late day shifts and night shifts).

About you

We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives then this could be the role for you, you don’t need to have direct experience to succeed in these roles, but should demonstrate the below:

• If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations we will provide you with the rest through our training and development programs where you will develop the skills to provide high-quality person-centred support to clients.

• Good organisation and prioritisation skills, with the ability to manage a varied workload including admin tasks, record keeping and client work.

• If you have a good understanding of the complex issues faced by homeless people, the ability to manage complex behaviours and work with people who are facing a difficult personal or emotional situation, we encourage you to apply!

NSNO is the largest assessment service commissioned in the UK for people experiencing rough sleeping. St Mungo’s have been delivering this innovate service since 2011, the team continue to use their expert knowledge, learning and proven success as part of the Pan London Rough Sleeping Service to provide a rapid response, and intervention to ensure no one needs to sleep rough. If you want to play a part in the positive impact of this integral service, find out more here NSNO.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Please visit our website and apply by clicking the ‘Apply Now’ Button to start your online application form.

Closing date: 10 am on 25th June 2026

Interview and assessments on: 8th - 10th July 2026

You will be able to confirm your preferred location on your application form. If you are successful, we will do our best to match you to a vacancy in your preferred area. However, flexibility is essential as the Pan London teams continue to work in different settings and locations across the city at the current time to support clients where they need us the most.

Job description:

Join our passionate team in Bicester and make a real difference to people rebuilding their lives. As a Housing & Resettlement Worker, you will provide high-quality support to residents working towards independent living. You will manage a varied caseload, create tailored support plans, work alongside partner agencies, and help clients achieve positive long-term outcomes. This rewarding role offers the opportunity to build meaningful relationships, work autonomously and as part of a supportive team, and play a vital role in creating a safe, welcoming and empowering environment for vulnerable adults!

Main Purpose Of Job:

This role is responsible for delivering a safe and supportive service to all residents living at our accommodation provision in Bicester. The role holder will lead on the case management of clients with low to medium support needs who are working towards living independently within twelve months. Working in partnership with other agencies the role holder will create holistic, individualised support plans, identifying and pro-actively working towards appropriate and timely move ons.

Main Areas Of Responsibility:

• To ensure the effective delivery of high quality care, resettlement support and housing management according to Homeless Oxfordshire policies and procedures.
• To be responsible for supporting and working with clients to achieve suitable move on and successful outcomes.
• To assess risk and suitability of referrals for the service.
• To be confident in lone working, connecting remotely with the wider Cherwell team daily and attending team meetings in Banbury once per week.
• Ensure support plans and risk management plans are documented and agreed with clients in line with procedures.
• Work with the Team Manager and colleagues to achieve agreed contractual performance targets and organisational targets and objectives.
• Report to the Team Manager any safeguarding concerns without delay in line with procedures.
• Maintain a safe, clean and welcoming environment.
• Manage challenging situations in line with procedures and to ensure the safety of yourself and others.
• Ensure that IT systems are updated as required and concise record keeping is completed promptly.
• Maintain positive relationships with all stakeholders.
• Maintain positive client satisfaction; giving a respectful communication and service to clients. Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.
• To participate in the induction of and support new team members.
• To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.
• To represent Homeless Oxfordshire at interagency meetings, as required.
• To manage rent accounts and the collection of rent in accordance with policy and procedure
• To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire Ltd.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Location: Windsor and Maidenhead       

Hours: 35 per week 

Salary: Starting from £26,140 per annum depending on experience  

Contract: Permanent 

Job reference number: 1687

At Cranstoun, we are always in search of talented and experienced individuals to join our team. An exciting opportunity has arisen within the services, and we have a number of vacancies within our services. 

We provide a range of services for those affected by drugs and alcohol across Royal Borough of Windsor and Maidenhead (RBWM). Our skilled and compassionate people work closely with the people who use our services and their families to change and save lives. Across RBWM, Cranstoun co-ordinate the treatment and support of people who use our services, helping them to deal with their substance use so that they can change their lives, be happy and reach their goals. 

Cranstoun’s local Key Worker (Criminal Justice) will be based in service and will be paramount in enhancing the overall service offer. You will be responsible for delivering all elements of substance use work including case management, needle syringe programme, harm reduction, outreach, group work, access and engagement support as well as other associated duties.  

You will be responsible for delivering a good quality and safe environment to the people you manage and supervise, ensuring they have been provided with the tools to support others. You will have good knowledge of harm reduction and if you are someone who enjoys problem solving to help people to change their lives for the better, this role’s right for you.  

The most important thing you’ll bring to this role is your desire and ability to make a positive difference to people’s lives. 

Our staff teams are motivated and committed to delivering a quality service to residents of RBWM and we are looking for likeminded individuals to join us. You will have good Microsoft Office skills and be able to manage your own diary efficiently and proactively. You will have integrity, enthusiasm, and a passion to make a difference. 

The service operate core hours of Monday – Friday, 9am – 5pm. We also offer additional service hours on a Tuesday between 9am – 7pm which may occasionally need covering. 

All posts are subject to an enhanced DBS Disclosure. 

For more details and to apply, please visit our website via the apply button.

Closing date: 14 June 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582 

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Sexual Violence Outreach Worker you will provide compassionate, flexible, and connected support to clients who have experienced childhood sexual abuse and/or adult sexual assault, in order to help them engage with the support provided by the new Integrated Plymouth Sexual Violence Service.

Many individuals accessing the service will have experienced multiple adverse experiences and may present with complex, intersecting needs such as insecure housing, substance misuse, domestic abuse, and significant mental health challenges. You will provide support that aims to meet people where they are in order to build rapport and trust as the foundation for longer-term support and interventions.

Key Responsibilities

• To build secure, consistent, and trusting relationships through a highly person centred approach as previous experiences and trauma can lead to mistrust of services, and inconsistent engagement.
• Support individuals to explore their holistic needs to increase their physical and psychological safety, sense of control and while working collaboratively with multi agency partners to ensure coordinated, wrap around support.
• Identify barriers to individuals accessing the service and determine solutions
• Actively promote and maintain a visible service presence within relevant community and partner settings to build trust and encourage referrals
• Utilise a case management system to maintain accurate and professional recording of case records and contribute to monitoring information for the service including the collection of outcomes

About You

You will need:

• An understanding of the impact of sexual violence and complex trauma
• Strong and effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• An ability to balance competing needs and priorities
• An ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• An ability to manage a caseload including complex case management
• An ability to use generic IT applications competently

This role requires regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (Community Support Service CSS)
Reference: 360
Salary: £26,000 - £27,000 per annum, pro rata
Hours: Part-time, 25 hours a week
Contract: Permanent
Working base: St Albans Wellbeing Centre/St Albans food bank centres

About the Service

St Albans & District Foodbank is an independent charity within the Trussell network, operating nine foodbank centres across the district alongside a central warehouse and home delivery service. Over recent years, the Foodbank has developed a “More Than a Foodbank” model, recognising that food insecurity rarely exists in isolation and that many people accessing support are also experiencing poor mental health, debt, housing insecurity, social isolation and wider practical challenges.

Alongside emergency food provision, the Foodbank has developed strong partnership working with Citizens Advice St Albans District, local mental health organisations, statutory services and community groups to create a more joined-up and person-centred support model.

The Reaching Communities partnership between St Albans & District Foodbank, Citizens Advice and Hertfordshire Mind Network aims to provide integrated practical, emotional and wellbeing support within trusted community settings. The partnership focuses on early intervention, reducing repeat crisis, improving access to support and helping people navigate systems before situations escalate further.

About the Role

The Outreach Worker role is intended to feel fully embedded within the Foodbank environment and wider Foodbank Plus model, working relationally and practically alongside the Wellbeing Team, volunteers and partner organisations to support people experiencing hardship and complex life circumstances.

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• Expand employment, health and wellbeing, and community engagement
• Strengthen existing service provision for financial advice, food security, and homelessness support.
• Build strong local partnerships, volunteer networks, and stakeholder relationships.
• Deliver measurable outcomes for residents, with a focus on those experiencing deprivation and marginalisation.
• To provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties, mental ill-health, these will be clients who are presenting to the police, anti-social behaviour, tenancy enforcement, housing and environmental health services within Hertfordshire.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• To raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers. Supporting them to gain confidence in working positively and consistently with people who have multiple needs.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 6th July 2026 5pm
Interviews to be held on a rolling basis at the Watford well-being centre
N.B. Please quote reference number 360 when completing your application for this role.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Complex Needs Recovery Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Complex Needs Recovery Worker

Location: This role is based in Balham. The service is a short walk from Clapham South Station (Northern Line Underground). Unfortunately, this service does not have step free access.

Salary: £28,800

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota between 08:00 - 21:30. You may be required to work bank holidays and evenings as required. You may be required to work additional hours outside of the hours to meet service and resident needs.

About the Role

We're hiring a Complex Needs Recovery Worker to join our team based in Penrose Focus. In this role, you will support residents who have a history of forensic mental health issues with co morbidity, often alongside co-occurring substance misuse disorders. The residents range from high risk to low support and our aim is to provide tailored support to help them reintegrate into the community. 

As a  Complex Needs Recovery Worker, you will identify individual resident needs, and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals. If you are passionate about making a positive difference in the lives of vulnerable individuals and have a non-judgmental, empathetic approach, we would love to hear from you. Join us on our mission to empower independence through trauma informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Support residents who may be facing challenges with forensic mental health issues, substance misuse recovery and practical assistance such as applying for benefits or booking medical appointments.
• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
• Provide person-centered support to residents, helping them rebuild their lives and transition back into the community.
• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
• Support residents to build skills and confidence and signpost residents to external organisations and services that can aid their recovery, such as drug rehabilitation programs, psychological therapy and social services.
• Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies. Build good relationships with residents, offering emotional support and fostering a safe, non judgmental environment.
• Provide tailored support to residents to help them achieve their personal goals and outcomes. This may involve contributing to and developing support plans, conducting risk assessments, participating in reviews, and attending case meetings.
• Confidently report issues to the police when necessary and work closely with probation officers to ensure residents meet their legal and rehabilitation requirements.
• Create an empowering and enabling environment where individuals are supported to make informed decisions and take control of their own lives.
• Support residents in accessing primary healthcare services, including arranging GP appointments and liaising with mental health professionals. 

About You

We're looking for a genuine passion for supporting people who may have complex needs which includes forensic mental health. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. Experience in mental health or support work is desirable but not essential, as full training will be provided. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves. 

• Previous professional or lived experience supporting people with forensic mental health and complex needs, ideally in mental health and residential setting
• Experience working with people with complex backgrounds, including ex-offenders, mental health, substance misuse, or challenging behaviour and an understanding of housing and social needs
• Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
• Ability to show empathy and compassion and the different challenges people face; ability to come up with creative solutions to support them in their journey
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

About Us: Richmond Borough Mind has been delivering mental health support to people and their carers in the local community for over 65 years, and we are seeking an experienced Senior Support Worker to join our Emotional Wellbeing Service.

The Role: The Emotional Wellbeing Service (EWS) provides support to those experiencing and recovering from mental ill health. The Senior Support Worker plays a key role in delivering high-quality, strengths-based emotional wellbeing and prevention services for adults across Richmond. The role supports individuals to build resilience, improve wellbeing, reduce crisis and achieve personal outcomes through strengths-based assessment, personalised support planning, risk management and trauma-informed practice.

Key Responsibilities:

· Provide structured 1:1 and group-based emotional wellbeing support in line with strengths-based and recovery-focused principles.

· Complete trauma-informed, strengths-based assessments and co-produce personalised support plans within specified timescales.

· Deliver flexible support in the community venues, homes, online and by phone to maximise accessibility.

· Use evidence-based tools (e.g. solution-focussed scaling, WEMWEBS) to support and measure progress.

· Support clients of the service to build coping strategies, independence, social connection and community participation.

· Provide support to individuals experiencing distress, escalation or early crisis, using de-escalation and trauma-informed approaches.

About You: The successful candidate will have experience of delivering 1:1 support in the community and within people’s homes as well as delivering group-based intervention. The successful person will also have experience of working with a range of mental health conditions across the spectrum of recovery and be able to support those with complex needs such as (but not limited to) substance use, complex trauma, housing and debt issues, relationship challenges, social isolation and financial issues.

We offer:

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Training and personal development opportunities

· Paid time off for medical appointments

· Staff away days and socials

The successful candidate will be subject to a Disclosure & Barring (DBS) check.