Substance misuse outreach worker jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.
Through our Reset Outreach & Referral Service (RORS), we support people in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support.
This role is an opportunity to make a real difference—whether you bring experience from substance use services or transferable skills and a passion for supporting people.
The ideal candidate
To be considered for this role, you should be able to:
-
Provide outreach and in-reach support to people affected by substance use across Tower Hamlets, including those who may have a history of rough sleeping, be vulnerably housed, or otherwise disconnected from mainstream services.
-
Carry out person-centred assessments and work collaboratively with service users to develop support and recovery plans.
-
Make timely and appropriate referrals to specialist services (e.g. treatment, health, housing, and social care) to ensure holistic support.
-
Develop strong working relationships with partner agencies to coordinate joint support and reduce barriers to engagement.
-
Promote harm reduction and recovery-focused approaches, ensuring that people are empowered in their choices.
-
Maintain accurate records and contribute to monitoring and evaluation of the Reset service.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
- Monthly reflective practice
To apply: Please upload your CV with a covering letter detailing how you meet the job specification by 27 December 2025 at 23:30.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



Homelessness Outreach Support Worker
We are seeking someone who can build trust, support people facing homelessness and help them move away from rough sleeping.
Position: Rough Sleeper Navigator (internal title)
Salary: £27,054 per annum
Location: Bradbury Centre and community based
Hours: 37 hours per week - shift pattern with shifts starting at 6am and finishing at 12am.
Contract: Permanent
Closing Date: 7th January 2026
Interviews: 15th January 2026
About the Role
This is a hands-on, practical role supporting people who are rough sleeping and living with complex needs. You will work directly with individuals on the street, in the community and across local services, providing tailored one to one support to help them access housing, healthcare, treatment and wider support.
Key responsibilities include:
· Delivering early morning and late evening outreach based on local intelligence and Streetlink alerts
· Acting as a consistent point of contact for people using the service, ensuring they can access the right help at the right time
· Providing a person centred, trauma informed approach to each individual’s support plan
· Supporting people with practical day to day needs including health, benefits, community activities, budgeting and maintaining accommodation
· Helping people address challenges around alcohol or drug use in group or one to one settings
· Keeping clear and accurate records, case notes and reports
· Working with partner agencies including housing, health, voluntary and community services
· Taking part in service development and team meetings
About You
You’ll be someone who genuinely wants to help people change their lives and you’ll be resilient, calm under pressure and comfortable working with individuals who have multiple needs.
You will need:
· Experience of supporting or motivating people with complex backgrounds
· Understanding of housing, homelessness or related support services
· Strong communication and conflict management skills
· Ability to build trust and positive relationships with a wide range of partners
· A recovery focused, person centred approach
· Willingness to work early mornings, late evenings and weekends as part of a rota
It would be helpful if you have an NVQ Level 3 in a relevant field or experience in homelessness, housing, substance misuse or community outreach, but this is not essential. A driving licence or language skills are also desirable.
About the Organisation
You will be joining a team committed to preventing homelessness and supporting people to make long term, positive changes. The organisation provides safe, supportive and high quality services and values compassion, dignity and respect in everything they do. You will be part of a team that works collaboratively, shares learning and continually looks for ways to improve outcomes for people facing homelessness.
Other roles you may have experience of could include
Outreach Worker, Homelessness Support Worker, Housing Support Worker, Recovery Worker, Substance Misuse Worker, Community Support Worker, Complex Needs Worker, Engagement Worker, Rough Sleeper Outreach Worker.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Casual Worker / Bank Staff (Substance Misuse)
We are looking for someone mature, motivated and caring to provide tailored person-centred support to our residents in their recovery journey. If you have a heart to see people overcome substance misuse - to reset, recover, and restore their lives - please join our dynamic team.
You will be providing support to men individually or in a group - men who are overcoming substance abuse issues, helping them to achieve their personal goals in all areas of life (behaviour, health, faith etc.). You will therefore have great inter-personal skills and the ability to implement firm but caring boundaries. In addition, you will be responsible for a variety of administrative tasks, including updating records, checking leave and visit applications, and managing the Manor during weekends and overnight.
This is a part-time role on zero hours contract, including occasional evenings and weekends.
If you're interested in this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a covering letter to explain your suitability for the role as outlined in the job description.
Yeldall Manor is a Christian organisation, and this role has an occupational requirement that the successful candidate be a committed and practising Christian able to support residents in their spiritual journey (in accordance with Schedule 9 of the Equality Act 2010).
Yeldall Manor is committed to safeguard and promote the welfare of its residents. The successful candidate will be subject to a satisfactory enhanced DBS check. We welcome candidates with lived experience but, if you are in recovery, you must have a minimum of two years’ clean time.
We look forward to hearing from you!
Please use your covering letter to demonstrate how you suit the role as outlined in the attached job description. A response to the screening question is required.
Yeldall wants all those affected by addiction to heal, transform and thrive.
.jpg)


The client requests no contact from agencies or media sales.
Floating Support Worker (Outreach)
We are seeking a motivated individual to provide flexible, person centred support to young people preparing for independent living.
Position Floating Support Worker (Outreach)
Salary £24,136 per year plus benefits
Location Cheshire West and Chester, community based with work from local bases
Hours Full time, 37.5 hours per week including some evenings and weekends
Contract Permanent
Closing date 19th December 2025
About the Role
This is a hands on outreach role supporting young people with care experience as they transition into independent living. You will hold a caseload and work with each young person to build confidence, develop life skills and move towards their personal goals.
Key responsibilities include:
· Completing assessments to identify strengths, needs and goals
· Creating tailored, strengths based support plans
· Working with young people aged 15 and over in their homes and in the community
· Providing practical support with daily living skills, budgeting and managing a tenancy
· Supporting access to education, training, employment or volunteering
· Helping young people apply for benefits and complete forms
· Linking with health, mental health, drug and alcohol and specialist services
· Building positive relationships with housing providers, social workers and partner agencies
· Maintaining accurate records and providing updates at multi agency meetings
· Using a trauma informed approach in all areas of work
· Offering flexible support that fits around young people’s routines, including some evening and weekend work
About You
You will thrive in a role where every day is different and you can make a real impact. You will bring:
· Experience supporting young people with challenges such as mental health needs, substance misuse, offending behaviour or unstable accommodation
· Knowledge of safeguarding and professional boundaries
· Understanding of independent living skills and the steps involved in maintaining a tenancy
· Ability to work independently while contributing positively to a wider team
· Confidence working with external agencies in a multi-disciplinary environment
· Strong organisation and IT skills for case recording and reporting
· A commitment to equality, diversity and inclusive practice
· Access to your own transport and the ability to travel across the area as required
About the Organisation
The employer delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Young People Support Worker (Warrington)
We are seeking someone passionate about supporting young people to build confidence, stability and independence.
Position: Young People Support Worker
Salary: £24,136 per year plus pension and benefits
Location: Warrington
Hours: 37.5 per week on a rota including evenings and weekends
Contract: Permanent
Closing date: Sunday 14th December 2025
About the role
As Young People Support Worker you will work under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. You will participate in our programme of meaningful activity by running group sessions and activities within the accommodation to support young people’s individual development and social engagement.
In accommodation based services you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on.
You will work a rolling rota of daytimes, evenings and weekends (some shifts will be lone working) including bank holidays to ensure that young people have full staff support during their most difficult times.
Key responsibilities include:
· Completing risk and needs assessments and creating SMART support plans
· Providing one to one and group support within the accommodation
· Encouraging participation in education, training, employment and volunteering
· Supporting young people to settle in and maintain their accommodation
· Maintaining accurate case records and handling petty cash and rent collection
· Ensuring the accommodation environment is safe, welcoming and well maintained
· Working a rota including evenings, weekends and some lone working
· Working collaboratively with colleagues, volunteers and local partner agencies
About you
You will bring a calm, patient and supportive approach, with the ability to build trust and encourage young people to reach their goals. Experience working with young people, or those who have faced homelessness, mental health difficulties, substance misuse or time in care, will be important.
We are looking for:
· Experience of working with young people or those who have experienced homelessness
· An understanding of the needs of people who have experienced homelessness, poor mental health, substance misuse or the care system
· A knowledge and understanding of Risk Assessments and Support Planning
· Good literacy, numeracy and IT skills
· High level understanding of professional boundaries and ability to maintain these
· Effective collaborative working
· Ability to effectively reflect on own practices for ongoing learning and development
· Respect for the values and ethos of Depaul and its founding partners
About the organisation
The organisation provides vital services that support young people and adults at risk of homelessness. Their work focuses on prevention, resilience building and helping people access opportunities in education, employment, training and the community. Services operate across England, delivering high quality support shaped by strong values and a belief in the potential of every person.
Other roles you may have experience of could include; Support Worker, Housing Support Worker, Youth Support Worker, Young Persons Support Worker, Outreach Worker, Key Worker, Project Worker, #INDSCP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
As a Support Worker at Ace of Clubs drop-in day centre supporting people who are homeless and facing adversity, you will play a key role in supporting individuals who may be navigating chaotic lifestyles, trauma, and multiple disadvantages. You will provide practical and emotional support, help people access essential services, and work to empower them to move towards independence.
Your role will involve working directly with service users, managing case records, liaising with partner agencies, and contributing to the smooth running of our busy centre. Ultimately, you will support people to overcome barriers, develop essential skills, and build confidence in navigating life challenges and providing advocacy where needed. In particular, you will be on duty as Support Worker during our busy, daily lunchtime service - responding to the needs of a variety of guests – on a busy day we can reach 150 – 200 guests visiting our service.
In addition, Ace of Clubs works with a wide range of volunteers and partners on a daily basis including food partners, health partners, corporate, individual and client volunteers. Your role will also be required to support the team in the smooth functioning of these areas, for example liaising with partners on site, showing around volunteers or feeding back any issues during lunch service.
You will also be required to support the Centre Manager with the operations and building’s co-ordination, including carrying out weekly health and safety checks as required, i.e. fire alarm checks, legionella checks etc., meeting onsite contractors, counting and logging cash takings, responding and filtering the central email account and making food and supplies orders. You will be provided with comprehensive training in these areas.
• For your application you need to submit:
- A covering letter (no longer than 1.5 sides of A4) which clearly states how your experience demonstrates your Skills, Competencies and Personal Attributes specified in the Personal Specification. If you do not have direct experience in the charity sector, please consider the skills and experience you have gained in other work, volunteer, studying or extra-curricular activities.
- A CV (no more than 2 pages) that includes Contact Details, Education, Employment, Volunteering/Extra-Curricular (as relevant), 2 x Reference contacts (Employment and Character Reference required).
Our Mission is to meet the basic human needs of homeless and isolated people through a range of high quality and easily accessible services.


The client requests no contact from agencies or media sales.
Young People Support Worker
We are seeking a committed and proactive Support Worker to help young people build independence and move positively into their futures.
Position Young People Support Worker
Salary £24,136 per year plus benefits
Location Chester or Winsford, working onsite and in the community
Hours Full time, 37.5 hours per week on a flexible rota including evenings, weekends and sleep ins (additional payments apply)
Contract Permanent
Closing date 19 December 2025
About the Role
You will work as part of a supportive team delivering assessment, guidance and move on support to young people aged 16 to 18 who are leaving care. The aim is to help every young person develop resilience, confidence and the skills needed to manage a safe and successful transition into independent living.
Key responsibilities include:
· Carrying a caseload and acting as the named key worker for each young person
· Completing detailed risk assessments and support plans using an asset based approach
· Supporting young people with daily living skills, budgeting, tenancy sustainment and wellbeing
· Providing one to one and group sessions within accommodation settings and the community
· Working in partnership with local statutory teams and external agencies
· Advocating for young people and encouraging their involvement in decisions affecting them
· Helping young people access education, training, employment or volunteering
· Participating in a 24 hour rota which includes some lone working and sleep ins
· Ensuring accommodation is safe, welcoming and maintained to a good standard
· Keeping accurate records and contributing to regular team meetings and supervision
· Supporting the induction of new residents and helping them settle into their accommodation
· Encouraging engagement in activities, community opportunities and development programmes
About You
You will be someone who is patient, confident and genuinely passionate about supporting young people. You will bring:
· Experience working with young people, care leavers or other vulnerable groups
· Understanding of safeguarding processes for children and adults
· Experience of risk assessment, support planning and caseload management
· Ability to work both independently and as part of a team within a rota based service
· Strong communication, organisational and IT skills
· Confidence working in partnership with multi agency teams
· Ability to maintain professional boundaries at all times
· A commitment to equality, diversity and safe working practices
· Willingness to reflect on your practice and actively develop your skills
About the Organisation
The organisation provides housing and support services for young people and adults at risk of homelessness. Their work focuses on prevention, resilience and empowerment, helping individuals build the skills needed to progress into safe, stable and independent lives. Services are grounded in trauma informed practice and a commitment to involving young people in shaping their own support.
Other roles you may have experience of could include; Progression Coach, Support Worker, Leaving Care Worker, Young Persons Key Worker, Residential Support Worker, Housing Support Worker, Tenancy Sustainment Worker, Outreach Worker. #INDSCP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are seeking a passionate and committed Young People Support Worker to help young care leavers build confidence, independence and brighter futures.
Position: Young People Support Worker – Salford, Eccles
Salary: £27,136 per year plus pension and benefits
Location: Salford
Hours: 37.5 per week on average - varied shifts based on young people’s needs
Contract: Permanent
Closing Date: Sunday 14th December 2025
About the role
In this rewarding role, you will provide practical and emotional support to young people aged 16 and over as they move towards independent living. You’ll build trusted relationships, help them develop life skills, and guide them through key transitions including leaving care, managing a tenancy and accessing education, training or employment.
Key responsibilities include:
• Managing a caseload of young people and delivering personalised support plans
• Carrying out risk assessments and maintaining accurate case records
• Supporting young people to build resilience, life skills and independence
• Providing one to one and group support sessions
• Encouraging engagement in education, training, volunteering or work
• Working closely with local partners and statutory services
• Ensuring safeguarding and emergency procedures are always followed
• Helping new residents settle into their accommodation
• Supporting meaningful activities and positive social opportunities
• Maintaining a safe environment for young people, staff and visitors
This is a varied role that may include daytime, evening, weekend or occasional night work depending on the needs of the young people you support.
About you
We’re looking for someone empathetic, reliable and genuinely motivated to help young people achieve their goals.
We are looking for:
• Experience of working with young care leavers
• An understanding of the needs of people who have experienced homelessness, poor mental health, substance misuse, those that are care experienced
• A knowledge and understanding of Risk Assessments and Support Planning
• Good literacy, numeracy and IT skills
• Able to demonstrate clear understanding of Safeguarding requirements and procedures
• Commitment to promoting an environment, which has the highest regard for the Health and Safety of others
• Personal and professional integrity
• Ability to prioritise and manage your own time
• High level understanding of professional boundaries and ability to maintain these
• Effective collaborative working
About the organisation
You’ll be joining a service dedicated to preventing homelessness and helping young people build the skills and resilience they need to live independently. The team provides structured support in the community and works closely with local partners to ensure young people have every opportunity to thrive. Full induction, ongoing training and regular reflective practice are provided to help you succeed in your role.
Other roles you may have experience of could include; Support Worker, Housing Support Worker, Leaving Care Worker, Young Persons Advisor, Youth Worker, Tenancy Support Worker, Outreach Support Worker, Progression Coach, etc.
Sounds great, what will I be doing?
We are looking for passionate individuals to provide intensive casework, support, and day-to-day guidance for women in our services. You'll play a vital role in delivering safety advice and information, including around domestic abuse and independent living, while co-producing personalised Support and Safety Plans that build on each woman's strengths and goals.
Your work will include liaising with statutory bodies such as Social Services to ensure safeguarding responsibilities are met, supporting housing needs and move-on accommodation, and facilitating empowering social activities and workshops that promote confidence, self-esteem, and assertiveness.
At the heart of this role is The Hestia Approach – a commitment to co-production and recovery. You'll work in true partnership with service users, helping them shape the support they receive, whether through peer networks, community groups, or local events.
What do I need
to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
Applicants should have experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse. This includes delivering high-quality floating or outreach support, developing support plans, conducting risk assessments, and liaising with external professionals. Knowledge of safeguarding, welfare benefits, housing legislation, and the ability to accurately record casework using computer systems is essential. The role also requires the ability to work independently in the community and travel throughout the borough.
Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010.
When will I be working?
You will be working between the hours on 9am - 5.18pm, Monday to Friday
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, m
otivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives and grow as individuals.
We are looking for someone to support the Services Manager to lead he delivery and development of a Housing and Severe Multiple Disadvantaged team within an integrated drug and alcohol service.
As the Strategic Lead at Change Grow Live you will support the Service Manager to lead and develop the service to provide safe, easily accessible, non-judgemental, and confidential services, which support service users to achieve their personal goals. This is a new role to the service and will lead on the coproduction of a substance misuse and housing team, supporting people to maintain their tenancy whilst supporting the coordination of any unmet needs adopting the MEAM approach.
This is an excellent opportunity for someone who has experience in a similar field looking to take the next step in their career.
Where: Nottinghamshire
Full Time Salary: £45,585.72 - £47,792.23 Dependent on experience (pro rata for part time hours)
Hours: Full time, 37.5 hours per week
Responsibilities
About the role:
- To manage and coordinate the activities of the service, including management of the staff team, sessional workers and volunteers, so that the service runs efficiently and effectively, making the best possible use of financial and human
- To provide line management, supervision and leadership to achieve performance outcomes and quality in line with service level and contractual
- To maintain excellent communication and partnerships with local commissioning bodies, sub-contractor partners, statutory and third sector agencies and other key contacts.
- To oversee the monitoring and evaluations of the service offered to clients and actively engage, involve and consult with service users regarding on-going service
- Under the line management of the Services Manager make the best possible use of financial and human resources to ensure delivery within the agreed service
About you:
- Considerable experience of working at a management level within substance misuse services including alcohol and criminal justice with a clear understanding of the need for and ability to deliver quality services
- A demonstrable understanding of performance management frameworks, effective governance and quality management.
- Knowledge and understanding of the possible recovery pathways available across whole treatment and recovery systems including community, residential and Children and Young Person provision.
- Experience of managing project development and leading a service operation
- Experience of working within contracts, service agreements and service delivery systems
- Excellent leadership and Change Management skills
What we will give to you:
-
25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
-
Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer-a-Friend scheme
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.
Please note: This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level and vetting by the HMPPS / National Probation Service at recruitment stage as well as ability to maintain clearance on an ongoing basis
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 41 to 43 (£45,585.72 - £47,792.23)
ILW / OLW /Fringe
N/A - Outside London Weighting Area
Interview Date
9/1/2026
Closing Date
21/12/2025
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope. We are recruiting a Complex Needs Practitioner to support individuals experiencing rough sleeping across the Wirral. You will work as part of a small and dedicated team of outreach workers seeking out and supporting those in our community experiencing homelessness. Provide outreach support, working flexibly across community locations with a central hub based at our head office in Birkenhead.
What You’ll Be Doing
- Keeping in touch with known rough sleepers in the area and acting as their key point of contact for seeking out accommodation.
- Providing emergency support and referrals for those in crisis.
- Connecting rough sleepers with essential services, professionals, and community networks.
- Supporting people through the highs and lows, offering practical help, understanding and encouragement.
- Inspiring change and making a lasting difference in people’s lives.
What We’re Looking For
Our Complex Needs Practioner will have
- A kind heart and a strong sense of empathy.
- Great communication skills to support and encourage others.
- A calm and measured approach to handling challenging situations.
- Experience working within homelessness, substance use or mental health services is desirable but not essential as training will be provided.
We are a growing and vibrant team of professionals who work hard to improve the lives of those who need it most. If you’re ready to begin work at the coalface of our life changing services, we’d love to hear from you.
Please note: We do not accept CVs for the position of Complex Needs Practioner. All applications must be made via our form and emailed in. Instructions to be found on our Career Page.
The client requests no contact from agencies or media sales.
Are you looking for an opportunity to develop your skills and make a difference in helping to end homelessness and rebuild lives?
The NSNO Staging Post project offers additional assessment and reconnection support to clients over a 42-day period, ensuring those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs. The Staging Post is a 24/7 staffed project that accommodates fifty clients with medium to high needs around mental health, substance and alcohol use.
In the role of Case Coordinator you will work flexibly to support clients where they need us the most:
- Playing a central role in coordinating the day to day case work of the Staging Post team to ensure high quality personalised casework.
- Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients move on from the service into the appropriate accommodation with the correct support in place.
- Line manage and provide essential support and supervision to Assessment and Reconnection Workers.
- In this non-shift role you will work mainly within normal office hours Monday – Friday, however, on occasion you may be asked to work flexibly in order to support the team or a particular client on an evening or weekend.
About you
We are looking for someone with:
- Experience of communicating, liaising and negotiating with internal and external to a high level.
- Experience of client case management and the resilience to achieve and meet agreed outcomes.
- The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person centred approach.
- The ability to coordinate a project or team in a homelessness service and provide reconnection advice.
- Excellent communication skills and the ability to work with others whilst managing your own time.
- Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 22nd December 2025
Interview and assessments on: Tuesday 13th January 2026
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We have an exciting opportunity for a Programmes Facilitator to join the HMP Erlestoke Substance Misuse Psychosocial Interventions Service who has the skills and experience to engage our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.
PLEASE NOTE THIS IS A PRISON-BASED ROLE AND IS SUBJECT TO PRISON SECURITY CLEARANCE.
Where: HMP Erlestoke
Full Time Hours: 37.5 hours per week
Full Time Salary Range: £27,861.26 - £32,002.35 (dependent on experience)*
Contract Type: Permanent
*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About the role:
- You will work with service users to initiate recovery from drug and/or alcohol dependence, to enable service users in the prison to build their own recovery capital and to support them to move into long term sustained recovery and social (re)integration.
- To develop and deliver group psychosocial interventions. This involves facilitating Foundations of Rehabilitation programme, in addition to pod working tailored to the needs of the caseload.
- To be creative and innovative so that the post best meets the needs of the service user, promoting access into treatment, and encouraging engagement with underrepresented communities.
- Assess suitability for groups related to risk and special needs, working closely with prison partners to schedule attendance.
About you:
- Sensitivity in working with complex and diverse needs.
- Demonstrate a strong recovery focus and have knowledge of a range of psychosocial interventions.
- Ability to manage change successfully in a way that prioritises the needs of service users.
- Understand the importance of information governance processes and commit to follow and apply all necessary safeguards.
- Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others.
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- Several benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
Interviews: Competency Based Interview- 5th January, Values Based Interview- 7th January
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£27,861.26 - £32,002.35)
ILW / OLW /Fringe
N/A - Outside London Weighting Area
Interview Date
5/1/2026
Closing Date
29/12/2025
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.