• To support unaccompanied and former unaccompanied minor young men with settling into semi-independent living in the UK;
• To create a welcoming and safe space for residents throughout the supported accommodation service;
• To provide an efficient service that adheres to best practice, working closely with partners including Local Authority children’s services, colleges, healthcare providers and the job centre.

TPP are proud to be working with a charity who provide advice, support and psychosocial services to children, young people and adults. They challenge discrimination and campaign for Equality: a world that truly values and respects people who look different.

This is initially a two year fixed term contract. 37 hours a week

They are seeking an innovative and experienced CYP service lead and qualified well-being practitioner to take the professional lead on developing this competency-based service and to deliver 1-1 and other well-being interventions to support the needs of young people.

The main purpose of the role is:
*To be the professional lead on establishing a nationwide Well-being Service for Children and young people (CYP) with visible difference and their families across the UK.
*To develop, evaluate and deliver the well-being service model for CYP in line with current best practice, evidence, standardised assessments and outcome measures.
*To deliver 1-1 counselling and other well-being interventions to CYP and their families who present with mild to moderate emotional distress / mental health difficulties via a range of mechanisms: telephone, face-to-face, video call and online.

They are looking for:
*A current, recognised health / social care / psychology, psychotherapy or counselling qualification (with appropriate professional registration), with at least two years' post-qualification experience in health or social care
*Experience of reviewing, establishing and evaluating a well-being service model to support the primary mental health needs of children and young people, and their families.
*Experience of providing high quality mental health interventions for children, young people and their families in an education, health or social care setting, conducting 1:1 counselling and group psychosocial support, via a variety of channels eg: F2F, phone, video call, webchat and other digital products
*Experience of autonomous management of a client case load, keeping accurate client records, recording clinical outcomes and reporting against KPI's
*Knowledge and experience of using short-term approaches such as Cognitive Behavioural Therapy, Acceptance and Commitment Therapy and related techniques.

If you would like to find out more about this opportunity please get it touch ASAP. If you would like to apply we require a full CV and covering letter to demonstrate how you meet the person specification and job requirements.

YMCA DOWNSLINK GROUP
 
Wellbeing Play Therapist
Brighton & Hove
Fixed Term Contract (Maternity Cover)
18 Hours per week
£30,335 per annum (pro-rata)
£14,757 per annum (actual)

The Children & Young People’s Brighton and Hove Wellbeing Service is an innovative service, delivery primary care mental health interventions to children and young people aged 4-25. The service is a collaboration between YMCA DownsLink Group, Sussex Partnership Foundation Trust, Here and Mind in Brighton & Hove.

We are seeking an experienced and dynamic Play Therapist to deliver both assessment and treatment sessions to children and young people aged 4-25.

Applicants must be qualified Play Therapists (MA/MSc level), experienced in working with children and young people, be more than 2 years post qualified, and BAPT / PTUK registered.

For more details of the Brighton & Hove Wellbeing Service, please visit the website.

The position comes with excellent benefits, including 27 days annual leave per annum (plus bank holidays), a company sick pay scheme, a life assurance policy of 2x your annual salary, a health and wellbeing cash plan, and a cycle to work scheme. Please download a job pack for more information about other benefits offered.

Please note that the hours are 18 hours per week until 31/08/2020 and will reduce to 11.5 hours per week from 01/09/2020.

If you are an applicant interested in this post and would like an informal discussion having read the job pack, please have a look at our vacancy on our website. We will not respond to agencies. 

YMCA DownsLink Group welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to respond proactively to safeguarding concerns.

Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). 

Closing date for applications: Monday 20th April 2020 at 9am

Interview date: Thursday 23rd April 2020

Please note that we do not accept CVs.
To apply, please download an Application Pack and an Application Form from YMCA DownsLink Group.

Every year, thousands of men, women and children are trafficked to the UK.

Bakhita House is a residence owned and based within the Diocese of Westminster and set up by CARITAS Westminster as part of the Catholic Church’s response to this issue, with the aim of offering befriending, guidance, support and resettlement of women who are the victims of Human Trafficking.

We are now looking to recruit a Support Worker to primarily ensure the safety and security of guests and oversee the night security of the project. This will include day and night shifts.

She will be responsible for the support case load overseeing all aspects of guests’ housing matters and participating in the design of a life skills programme and workshops.

All post-holders must be experienced in working with victims of human trafficking and modern slavery, and thus able to handle with sensitivity all guests displaying challenging behaviour as a result of experiencing trauma.

Excellent communication, organisation and team working skills together with a commitment to the ethos and teachings of the Catholic Church would also be crucial.

Due to the nature of this work, all post-holders will be required to have a flexible approach in terms of working hours and must therefore be willing to work additional hours as required

All posts are subject to a DBS Enhanced Level Disclosure and Barred List check.

Hours of work:

35 hours per week, usually on a 4 week rolling rota, for 5 days per week (including bank holidays and weekends but excluding nights)

Salary:

£ 26,984.79 per annum

Closing date:

Friday, 10 April 2020 at noon

Interview date:

6 & 7 May 2019

Job reference:

0160-427

Please note that Bakhita House is a female only shelter. The post is therefore only available to female applicants as permitted under the Equality Act 2010.

To be considered for the role, please complete an online job application on our RCDOW website. To view full job description, please visit our RCDOW vacancies webpage. 

CVs will NOT be considered, therefore, please do not send them. Only shortlisted applicants will be contacted.

Please note that you will need to be eligible to work in the UK to apply for this position. You must provide proof of Right to Work in the UK. 

We are offering PWPs an exciting opportunity to join a growing team based in a highly regarded local mental health charity. We welcome applications from qualified PWPs for full-time and part-time roles.

The PWP team at Mind in Brighton and Hove is part of the Brighton and Hove Wellbeing Service, a partnership of four organisations with a track record of providing high-quality services in the City. Brighton and Hove Wellbeing Service is a complete Primary Care Mental Health service, which means you will benefit from:

• Wraparound support for your patients from experienced Mind colleagues providing employment advice and support, advice and information, and advocacy
• A joined-up Children and Young People's pathway combining NHS and third sector expertise
• Working with experienced Primary Care Mental Health Practitioners to aid risk management and support of patients who may be less able to benefit from IAPT intervention

The Wellbeing Service is committed to developing the Step 2 provision to offer earlier intervention and quicker treatment to Brighton and Hove residents experiencing depression and anxiety. This will mean ongoing opportunities to explore special interests and help to shape the service, working with professionals from a variety of clinical backgrounds.

Alongside your core work of delivering Cognitive Behavioural Therapy-based, guided self-help over the telephone and face-to-face, you will have the chance to be involved in a variety of ongoing projects. We run an extensive psycho-educational group programme. We also offer SilverCloud to provide flexible, online treatment. We work closely with the University of Brighton offering student-specific courses. We are also pleased to be taking part in the exciting LightMIND research project with the Sussex Mindfulness Centre.

Full job details and application forms can be found on our website.

Closing date: Rolling recruitment
Proposed interview dates: To be arranged as applications are received

Confirmation of appointment is subject to a satisfactory Disclosure and Barring Service (DBS) check.

Mind in Brighton and Hove is committed to equal opportunities and values diversity in its workforce. We are committed to recruiting the best possible people to each position in our organisation and aim to recruit a workforce that reflects the communities we serve. Mind encourages applications from everyone, irrespective of age, disability (including experience of living with mental health issues), gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

Recruiting Enhanced Support Workers to join our Young People's Service in Hounslow!

£23,200 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hounslow Young People is Supported Accommodation Service for young people and young parents aged 16-25. The service encompasses a mix of units across 6 sites supporting 57 vulnerable young people and 19 teen parents.

The aim of the service is to empower young people to move towards independent living, supporting their successful transition from childhood; laying the foundations for healthy, ambitious, and safe adult lives with minimal ongoing support. Support is delivered in partnership with a number of stakeholders and partners in the community such as mental health services; substance misuses agencies, housing teams, police and social services.

Job Overview:

You will be able to be creatively engage young people in order to minimise risks and increase their independence. Partnership working is the heart of supporting our young people, you will be required to build and maintain relationships to coordinate the young person's support.

This role requires working on a rota pattern encompassing mix of shifts between 7:45am to 10pm including weekends.

Key Responsibilities:

- Responsible for key-working a caseload assigned by Management
- Undertake initial and continuous assessment of needs, potential risks and agree levels of support and actions to professional standards
- Co-develop a positive behaviour support plan with the individual that identifies triggers and actions required to enable positive risk taking through reduced risks
- Support customers to claim and receive eligible benefits, deal with relevant agencies to develop life skills, budgeting, financial literacy, and managing finances effectively
- Encourage tenants to pay their rent and to ensure that rent accounts are managed effectively
- Motivate individuals to prepare and cook healthy meals safely, going shopping and offering guidance on buying balanced nutritious food
- Enable customers to improve their skills to manage their day-to-day activities such a making telephone calls, dealing with correspondence, attending appointments and form filling
- Support customers to access other services including CMHT, substance misuse agencies and/or work in partnership with other agencies as part of the support planning process
- Develop and maintain links with key agencies and service providers in the local community
- Lead on an area of specialism e.g. ETE, Mental health and build partnerships and develop internal and external opportunities for service-users in this area
- Support customers to maintain activities including but not limited to education, employment, training, informal accreditation and volunteering opportunities
- Promote customers to develop social skills, positive and healthy relationships and keep safe in a variety of settings
- Engage customers to place their voice, aspirations, and interests at the heart of service delivery Promoting inclusion, equality, diversity, and community cohesion
- Positively support customers to understand their child's development in line with best practice guidance
- Adhere to Look Ahead's Policies and Procedures and undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Successful candidates will have:

- An understanding of the difficulties Young People, Care Leavers and Young Parents face and the skills to empower them to achieve their ambitions
- An awareness and understanding of the social, emotional and wellbeing needs and mental health in relation to young people and different agencies involved in their care and support
- An understanding of the challenges young parents face and the skills to enable them to pursue their aspirations while parenting effectively
- An understanding of the difficulties NEET young people face and the skills to enable them to develop a sense of responsibility and independence in the community
- An understanding of the challenges young offenders face and the skills to facilitate positive behaviour change and reintegration in the community
- An understanding of safeguarding policies and procedures

Person Specification:

- A passion to support young people to reach their potential, succeed and thrive independently given the right support with a 'can do' attitude
- A strong customer focus and commitment to putting customers' interests and voices at the heart of all aspects of provision
- Strong self-awareness and commitment to acting as a positive role model
- A commitment to non-discriminatory practice and to promoting equality and diversity
- A commitment to acting as a corporate parent in all aspects of practice where applicable
- A commitment to effective joint working with partners to meet customers needs
- A strong sense of personal accountability and the ability to critically reflect on practice to improve future approaches
- Engage in learning and development activity to increase knowledge and skills

For more information or to apply please visit our website.

Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to people with physical disabilities, learning disabilities, mental health needs and dementia. The support we offer is tailored to the individual client’s needs and encourages independence and community engagement.

We are looking for calm, resourceful, and energetic individuals who are highly motivated, hardworking, and keen to support older people in a proactive and holistic manner. You will have well-honed skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for our all our service users. You will support people to maintain a healthy state of wellbeing, mentally, physically and emotionally. You will (alongside members of the person’s circle of support) empower individuals to be happy, healthy, and successful in achieving their life goals. Flexible hours and working patterns can be considered. We are a local provider employing a diverse team of over 100 well supported staff to deliver great services.

Creative Support is committed to your continuous professional development and as a successful candidate, you will receive a full local and corporate induction, and attain a level 3 certificate in ‘Preparing to Work in Adult Social Care’. On completion of your probationary period, you will automatically be enrolled onto the NVQ level 3 diploma in Health and Social Care. You will have the opportunity to discuss your training and development needs during regular supervision and appraisal meetings.

You must be willing to embrace all aspects of the role including, but not limited to, providing support with personal care and domestic tasks, and supporting individuals to access work, education and social opportunities. We value the personal skills and interests you bring to the role and to the lives of the people we support, such as, sports and outdoor pursuits, creative arts, music, and cooking to name but a few.

You will be required to work in a flexible manner, on a roster basis, which will include evenings and weekends. Previous experience, whilst desirable, is not necessary – what we need most from you is gumption and a can-do attitude.

Closing Date: 29 April 2020

Equinox Care provides support, care and recovery services to people who have a range of complex needs such as substance misuse and mental health issues.

We operate across the South East of England, providing a range of different services that concentrate on assisting our service users to re-engage with the communities around them and to find effective strategies for dealing with the challenges facing them in their lives. These services include detoxification services, supported housing, outreach and street engagement.

We are currently seeking a Personal Health and Wellbeing Practioner to work within our Brent Equinox Services to provide a responsive and enabling service for people with complex needs in line with agreed Personal Care plans, by offerring practical based support for people with substance misuse issues and mental health.

Main responsibilities will include:

• The development of Personal Care Plans, Recovery stars and Risk Assessments 
• Monitor any changes in behaviour and use appropriate interventions and support
• Planning and participating in meaningful activities with Service Users to promote their health and wellbeing, positive engagement levels and helping them to live happier, healthier lives. 
• Deliver group work, psychological and mental health/ substance misuse interventions
• Provide person centred practical and emotional support, and practical therapeutic interventions for service users. 
• implement the service’s policies and procedures in order to deliver the overall operational programme. Perform and/or assist services users to perform basic personal care tasks as outlined in the service users personal care plan and recovery star, ensuring that they are supported to self direct the care and support offered
• Practitioners will encourage service users to make choices about their care and support and ensure that these are communicated to care coordinators, care managers and others involved in the care of the service users.

​What we are looking for in the successful candidate:

• Experience of providing responsive personal care and support to individuals with complex needs
• Experience of monitoring/supporting service users taking medication
• Experience of progressive service user provision both in substance misuse and mental health. 
• Experience of promoting diversity, dignity and equality.
• Experience of providing responsive personal care and support to individuals with complex needs 
• Experience of monitoring/supporting service users taking medication
• Experience of progressive service user provision both in substance misuse and mental health. 
• Experience of promoting diversity, dignity and equality

Why work for us:

• Excellent core and on-going training aligned with personal development plan 
• Access to employee assistance programme
• Discount gym membership
• Routine eye tests, glasses and contact lenses 
• Dental treatment via NHS or Private 
• Physiotherapy, Indian Head Massage and a range of other therapies 
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance

We are seeking passionate, caring, understanding applicants that can work in a challenging but rewarding environment. If you feel you have the right skills and necessary experience, please download and complete our Application Form and send it to the Recruitment Team. Alternatively you can visit our website for further information.

Your own experience of managing mental health problems and recovery means that you’re good at engaging with, and supporting, others who are experiencing similar difficulties. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Peer Support Worker.

Right now, we are looking for a Peer Support Worker to join our team based in North Shields.  Day-to-day, you will encourage service users, including those hard to reach, with complex needs to engage with the Liaison and Diversion Service as well as other agencies. You will provide engagement, emotional and other support and advocacy and you may also assist in recruiting and overseeing volunteers. The role will involve supporting people to navigate through the Criminal Justice System, to access support for mental health needs as well as other vulnerabilities including substance misuse, (alcohol and drugs), homelessness, intellectual disabilities and behaviours that challenge.

To succeed, you’ll need a good understanding of the recovery and personalisation agenda and the principles and practice on which mental health services are run. Lived experience of the criminal justice system is also essential to this role. You must have a proven ability to consult, liaise and work collaboratively with a team of colleagues and a wide range of external organisations and a flexible approach to working hours. You will be well-organised and self-motivated; good problem-solving and decision-making skills are essential, as is an innate ability to cope with personal stress.

So, are you ready to take on this rewarding role that comes with some really great benefits, including a smartphone? Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

To support people affected by brain injury and their carers to lead as independent, worry-free and fulfilled lives as possible.

To visit clients and/or carers at home to undertake initial assessment to establish the support required by each individual client and/or their carer

To carry out a review visit and periodical visits to clients and/or carers to establish they are obtaining the correct support

To assess clients and carers with their health and wellbeing 

To support clients and or carers to achieve their goals and regularly monitor their progress towards these goals as well as their level of general health and wellbeing

To encourage participation in any health and wellbeing programmes run by or known to Headway Hertfordshire

To work with clients on a one to one basis, within the boundaries of the service, to help them overcome their issues and concerns.

Penrose is recruiting for talented, ambitious and caring staff to help deliver a major new pan-London service supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime.

As part of the Offender Personality Disorder (OPD) pathway, Penrose will be providing supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move on safely into independent living.

This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for experienced staff who have the skills and ability to support and engage residents with a non-judgemental attitude within an enabling environment.

Your Role:

Your role will be based in Redbridge supported housing accommodation sites with possibility to work across locations.  We have day shifts as well night shifts available.

Duties: 

• To be creative in involving the service users in meetings which ensures they remain at the centre of the discussion and make choices and decisions.
• To support service users to achieve their goals, in line with their support plan.
• As part of service users support plan, to liaise with external professionals, e.g. GP’s, probation officer, Care Coordinators etc.
• Understanding of Risk Management within a Criminal Justice environment
• Facilitate and or support group sessions
• Ensure there is genuine engagement with the service users using appropriate methodologies and interventions
• Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
• To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary, in emergencies.
• Assist the staff team in managing security and safety, health & safety, maintenance, rent/charges collection, arrears and void control.
• Assist service users with arrangements for moving into the property, ensuring benefits are applied for, utilities connected, maintenance problems resolved, and that the property is properly furnished.
• Liaison with Agencies and Local Community
• Ensure timely information sharing with Offender Managers and other key stakeholders to support robust risk management and positive resettlement outcomes
• To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner.
• Ensure Service Users receive a high quality and responsive service.
• Communicatee effectively.
• Promote and encourage best practice in HSE.

Excellent communication skills and being able to develop strong working relationships will also be crucial to this role. You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.

Why work with us?

Excellent core and on-going training aligned with personal development plan

• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 3 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Advice & Information Helpline Worker (Mental Health) 

Birmingham 

Part time, 17 hours per week

£17,658 (pro rata £8,005)

Our client is a leading provider of mental health services in Birmingham and the West Midlands.

They are looking for an enthusiastic and caring person to work on their Advice and Information Helpline. The service runs from their Wellbeing Hub in Erdington and  supports calls from all of Birmingham. As a Helpline worker, you will be taking calls from residents of Birmingham who are experiencing mental health difficulties as well as carers, friends and family.

You will be engaging with callers, assisting them to get support from one of the services or signposting them to relevant external services. You will provide a friendly, non-judgmental listening ear.

All service users have aspirations and wishes, and it will be your role to ensure that you support people to achieve these. You will be working in a small team of staff and volunteers.

You will have experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach. If you feel that you meet the requirements of this position we would like to hear from you.

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. 

People are key to the success of this organisation and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

#mentalhealth #jobsincare #socialcarejobs #jobsinbirmingham #birminghamjobs #carejobs #careers #jobs #recruitment

Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of people with support needs? We have an exciting new role for a dynamic and proactive individual who enjoys the challenge of developing new services alongside operational management.

We are seeking a highly committed and professional Registered Service Manager to lead the operational management of a range learning disability services across Sheffield, including supported housing and community settings. These services have been developed to meet the needs of people who have a learning disability and/or autism and other needs, including mental health needs, physical disabilities and behaviours which may challenge.

As the Registered Service Manager you will ensure that our services are of the highest quality, and meet all CQC standards and contract requirements. You will demonstrate this through coordinating comprehensive quality and contract monitoring processes. You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and develop community connections. You will promote and re-enforce a culture of responsive, person-centered practice and active support across the service, with relationships based on respect and unconditional positive regard.

You must have at least three years prior experience of supporting people with a learning disability and/or autism who have complex needs and at least two years supervisory/management experience. You must demonstrate excellent assessment, support planning and report writing skills. Experience of managing successful transitions from and into services is essential.

You will have a good knowledge of CQC requirements and care standards and experience of auditing services against agreed quality and outcome expectations. You will also have an understanding of the principles of person-centered active support, PBS principles and strategies and legal/good practice frameworks (including MCA, DOLs and MHA) and their application in a supported living setting. You will have a good knowledge of health needs/conditions as the ability to promote holistic health and wellbeing is essential. A relevant professional qualification (such as social work, nursing or management) is highly desirable.

You will be able to demonstrate skills in managing and motivating teams. You will be warm and emotionally intelligent with the ability to build positive, trusting relationships with service users, their families, staff and partner agencies.

You will be joining a progressive charitable organization, strongly committed to investing in your professional development through both practice-based training and academic study. You will also be part of our highly committed and mutually supportive team of senior operational managers in the Yorkshire and Humber region and a network of Registered Managers across the country who strive to meet and exceed CQC standards. By joining this team you will be able to access peer support and expertise.

We would really welcome the opportunity to tell you more about the exciting role of Registered Service Manager and our supportive company.

Main duties and responsibilities

Talk for Health delivers a proactive Community Psychology service funded by the NHS and other funders in Islington and Camden.  We train lay people in our own group peer counselling method, and enable them to set up ongoing groups for psychological wellbeing.

We are looking for a person to fulfil a high intensity position at the centre of our service delivery.  This is a very demanding role and requires someone with both high-level Operational and Psychological knowhow and skills. 

As in any very small Social Enterprise, this person will be at the same time well qualified, skilled and humble. 

The work will span from humble administrative tasks (flyering, photocopying, data entry) to complex problem solving, to training and supporting people in severe psychological distress. 

While Masters Level Psychology knowledge alongside a good grasp of SPSS statistical packages as well as other statistical analisis tools, and hands-on experience of supporting people in crisis is essential, the largest part of your workload will be administrative.  No day is the same in this role. Constant prioritising and a lot of crisis management are constant, whilst ensuring the quality and timely delivery of all our trainings, groups and events.

Duties you will be fully accountable for include (but note we are a small team and there is often the need to help in other areas):

• Co-ordination of trainings, events, and ongoing groups
  At the heart of our service delivery are trainings and ongoing groups – at least 20 a month.  These require:
  • Promotion: the person holding this role is accountable for meeting stringent funder targets around filling all trainings, groups and events
  • Planning and co-ordination:  planning up to a year ahead; co-ordinating during;  following up after. This involves countless tasks  from scheduling, to booking and checking venues, to managing 30+ offsite trainers and volunteers, to dealing with and registering  participants, to ordering stock of training materials and refreshmentss, so that we always run as a “well oiled” machine

• Data management and analytics
  We are required to collect, manage and protect data for all our service users, for reporting reasons and to track our social impact. Processes are strictly followed to capture the data, record it accurately, manage and analyse it. All GDPR policies and compliance are also a responsibility of this role.
   
• NHS and other Funders’ contract management and reporting
  You will be expected to collect, enter and analyse data, write reports and present to monitoring panels at least quarterly.
•  
• Onboarding and training staff, volunteers and trainers
  You will ensure all staff and volunteers (30+ at the time of writing) are properly inducted  e.g. on our policies, processes and procedures, as well as undergoing Enhanced DBS checks and training in Safeguarding. You must accurately track this process for each and every staff member.  They are a growing community , bringing extra pressure to this role.

• Participant management
• ​The entire cycle of recruitment, registration and tracking of participants in all our events and sessions sits firmly under this role’s responsibilities. Our participants - including sometimes highly distressed individuals with diagnoses of severe mental illness e.g. Schizophrenia, often have questions, fears and worries. You need the psychological expertise to respond to them skilfully.

• Service delivery
• You will deliver trainings, interactive events and one to one support amongst our participants - including sometimes highly distressed individuals with diagnoses of severe mental illness e.g. Schizophrenia.  You need psychological expertise including a good grasp of the social model of mental health as well as excellent facilitations skills, self-awareness and – within our model – the willingness to share your own vulnerabilities.

• Marketing and comms
  The success of our programmes relies heavily on us achieving attendance targets and raising our profile amongst the public and funders. Designing and implementing our marketing and promotional strategy - both to health professionals/workers and the general public – is an essential part of this role.
   
• Copywriting
  To support or marketing and promotional activities, both online and offline. A good eye for detail and design is important.
   
• Digital media management
  Digital media is an integral part of our marketing mix. You will be in charge of all our channels: Mailchimp newsletters, Twitter, website and Facebook updates.

• Admin support
  No task is too small at Talk for Health. We expect everyone to get their hands ‘dirty’ and embrace small things as well as big things, ans work according to set protocols. This job includes all manner of administration tasks, such as: manning the company phone, stock taking of materials, ordering stationery, packing cases with training materials and refreshments.

You will be required to work with people at all levels both in and outside the company, and will need to be e.g.

• Trainers, Volunteers, Staff, participants, Local mental and other health professionals (GPs, Psychiatrists, Psychologists, organisations such as Mind)
• NHS and other Funders and sponsors
• Board members and our CEO

The team

It’s a small, entrepreneurial setting and the core team will be you, our Psychotherapist Founder, a second Director and a Service Delivery Manager at our home-based office in NW3. (All office work, trainings and events are being carried out remotely during the Coronavirus pandemic). This is a fast paced and highly demanding environment where you will often need to work on your own under pressure.

Qualifications and experience needed

• Master’s level psychological or mental health training – or the equivalent in experience
• Good grasp of psycho-social/Community Psychology mental health model: on-board with our core premise that lay people can be trained and supported to help each other as effectively as professionals
• 5+ years’ experience of fast-paced and effective operational and project management work, multi-tasking to tight deadlines, ideally in a commercial setting. We need high-level operational efficiency
• 2+ years’ experience managing high volume events or trainings
• Experience working with people in severe distress or crisis
• Experience facilitating groups with complex needs according to a clear protocol
• Masters’ level experience of quantitiave and qualitative data analysis, SPSS and other statistical analisis packages

Skills and abilities

• Administrative effectiveness: able to get a heavy and varied workload done fast, with scrupulous attention to detail
• Psychological skill:  able to train and work with groups of people with very varied and complex needs, whilst owning and sharing your own vulnerabilities
• People and volunteer management: able to delegate, achieve clarity about who is doing what, and ensure the whole team is working to a high standard
• Data analytics: ability to both to produce accuracy in the detail and to analyse ‘high level’ i.e. deduce key points from large and complex volumes of data
• Excellent interpersonal skills: including the ability to remain calm in heated moments
• Self-motivation and drive for excellence
• Ability to be flexible and readjust plans, able to prioritise work within set deadlines.
• Excellent written communication: e.g. for social impact reports, marketing materials, newsletters, and social media.
• Excellent group facilitation skills including awareness of personal strengths and learning edges when leading groups; projection and transference; managing boundaries within a set training format, and dealing with challenging scenarios
• Demonstrated ability in strategizing, producing, and managing marketing and social media campaigns, writing marketing copy, and facilitating edits of ad material
• Excellent IT proficiency in e.g. Apricot (or another CRM), Trello, Monday (or other project management software), Microsoft 365 including Excel, Eventbrite, Wordpress, social media, Mailchimp, Text marketing systems
• Ability to deal with confidential issues in a professional and sensitive manner
• Resilience: capacity to face adversity, constructive criticism, extremely demanding circumstances and setbacks.
• Ingenious and innovative problem-solver within tight time and financial constraints
• Ability to consistently meet high expectations with a positive attitude
• Humility: willingness to carry out tasks needed, according to precise protocols,  in order to get the job done as required

Salary and practicalities

• £30,000 a year
• The position will begin with a 6-month probationary period.
• You need to have your own laptop computer
• You will be based remotely during the pandemic, and after that at our home-based office in NW3, visiting delivery sites in Islington and Camden as required:  we have a strong preference for a candidate in this local area
• You will be required to work occasional evenings and Saturdays

About Talk for Health

Talk for Health is a small mental health social enterprise in NW3.  Our aim is to demystify therapeutic talk and our approach has been shown to be as effective as therapy. Our service runs in Islington and Camden, funded by the NHS and grant-makers, and involves a busy schedule of free trainings, groups and events.

Deadline for application forms and CV’s is 2nd May 2020.

Next steps: you will need to apply by sending in your CV and cover letter. Based on CV assessment you will be sent an application form to proceed to the next stage of recruitment.