About FSUK

FareShare is an award winning charity, we are the UK’s national network charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 11,000 frontline charities and community groups.

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

The COVID19 pandemic has shone a spotlight on the issue of food insecurity in the UK and with it, FareShare’s ability to get food to vulnerable communities nationwide. We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

About the Role

As Community Coordinator, your role will focus on the growth and sustainability of the FareShare Go programme across Kent and some areas in Surrey, through maximising relationships and adding value to create the best experience for our charity community. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of FareShare Go across your local area. FareShare Midlands is the largest of the FareShare delivery partner operating across the West and East Midlands. We rely on an army of volunteers to help redistribute food to 550 frontline charities such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to more than 35,000 vulnerable people every week. 

As a Community Coordinator, your role will focus on the growth and sustainability of our network of community food groups in the region. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of the Regional Centre and FareShare Go across the Midlands.

Main Responsibilities

• Charity account management: You will carry out virtual calls and in person visits with new and existing charities, and be responsible for ensuring that coverage KPIs are reached and maintained for both new and existing retailers. Using your analysis of charity needs, plus your knowledge of retailer and store profiles, you will use these visits to maximise the offer to charities, ensuring the service meets their requirements. 
• Community Capacity Building: As part of the Building of relationships with charities, you will seek opportunities to enable and empower charities to increase their capacity and ability to take more food, to ultimately increase the redistribution of surplus food to those in need. 
• Sustainability and Compliance: You will work with your Regional Manager and team to identify stores where re-engagement activities are needed to improve charity coverage and charity compliance. You will work to maximise the amount of food collected by charities with lower levels of compliance. You will also be responsible for undertaking food safety reviews with charities to ensure compliance. 
• Retailer Engagement: You will play a key role in maintaining strong retailer relationships across your region. You will take an active role in any meet and greets with retailers, where required. Plus, you will be responsible for maintaining regular contact with the relevant retail stakeholders in your region, sensitively dealing with any issues in a professional manner, as and when they arise. 
• FareShare Network Engagement: We aim to become 'oneFareShare’. These roles are an integral part of our FareShare network and you will partner closely with the Regional Centre(s) in your areas. You will work on joint initiatives which improve and grow the FareShare community, ensuring that charities have access to the FareShare service which best meet their needs. 

Ideal Candidate

Essential Criteria

• Have exceptional relationship building skills with a range of stakeholders 
• Be a strong communicator who is able to engage with a variety of audiences. 
• Be confident and assertive in handling difficult situations, whilst demonstrating calmness and professionalism 
• Strong problem solving skills 
• Self-manage your own performance and workload. 
• Have initiative and innovative thinking, in order to shape new/different ways of working 
• Have strong IT skills 
• Be flexible with working arrangements as the role may involve high levels of travel to areas of the UK. 
• Have a valid driver’s licence for the UK, access to a car and can undertake extensive travel across your region. 

Desirable 

• Level 2/3 Food Safety training is desirable, but training will be provided. 
• Have previous experience working with constituent relationship management (CRM) software. Salesforce experience is advantageous. 
• Some experience in data analysis and project planning 
• Be degree educated or have a strong career history with relevant skills. 

Values and behaviours

• A commitment to equal opportunities and safeguarding.
• An understanding of, and enthusiasm for, FareShare’s mission and strategy.
• A commitment to continuous professional development.
• An empathy with volunteers and an understanding of their needs.
• Flexible and non-judgemental approach to people and work.
• Willingness and ability to travel in the UK.

Benefits

25 days’ annual leave + 8 bank holidays

Employers pension contribution of 4% Life assurance -  group life scheme

Employee Assistance Program

Interest free bicycle purchase loan scheme

Season ticket loan

Flexible working 

We are looking for someone with skills in recruiting and training volunteers, who you will build into a Sitting and support Service for unpaid, mostly family, carers. Your volunteers will sit with the cared for person so that their carer can take a short break to attend a GP appointment, hairdressers, leisure centres and any other opportunity to recharge their batteries. You will match the new volunteers to the carer and cared for, undertake risk assessments and coordinate a timetable of support. You will be supported by an established Senior Coordinator and will have opportunities to develop yourself within your role as part of a vibrant and supportive Carers Support service.

Position title: The Open Kitchen Coordinator - Nottingham

Reports to: Director of Programmes

Location: Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work: Full-time, 35 hours per week

Salary guideline:(Up to) £23,000.00 per annum (commensurate with experience)

Terms of Employment: 12-Months’ Fixed-Term Contract (with a 6-Month Probationary Period, Renewable and Extendable)

Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email by no later than 20th October 2021

Approx. Interview & Role Commencement Date(s):

Interviews: As and when suitable applicants identified.

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Interview either an 'In Person', via Telephone or via 'Zoom' with Muslim Hands; therefore, please include your Telephone Contact details within your application and also familiarise yourself with Zoom Meetings in good time. 

The Open Kitchen Coordinator - Nottingham

The Open Kitchen (OK) is a café style community-centred space where everyone is welcomed to come enjoy a free and nutritional meal between 12:00pm till 3:00pm from Monday to Friday. The Open Kitchen is a lifeline to the thousands that experience food poverty on a daily basis, ranging from homeless people to low-income families. OK also provides a range of other services including counselling, and pathways to other service providers.

Muslim Hands Programmes Department is looking to hire a Project Coordinator for The Open Kitchen in Nottingham. The role will be responsible for the day to day running of OK in Nottingham as well as working with the rest of the UK Programmes Department in achieving its national objectives.

Job description

Project Management

• To manage all of the day to day running of the Open Kitchen in Nottingham
• To be the first point of contact for The Open Kitchen Nottingham in dealing with queries and issues
• To recruit, train and manage volunteers for The Open Kitchen
• To ensure that OK is compliant with national and local regulations such as Food hygiene standards and H&S.
• To liaise with UK Programmes Department to ensure that all documentation for the project is up to date and the project is running within Muslim Hands policies such as Safeguarding Policy.
• Lead on preparing and delivering activity/promotional days at the open kitchen

Reporting

• To work with the Fundraising Department in developing interesting concepts and providing regular feedback to them.
• To submit feedbacks and reports on the Open Kitchen in line with MH templates and requirements

Networking and Advocacy

• Forge relationships with the local council and stakeholders to achieve Muslim Hands’ objectives in terms of OK and food security.
• Represent MH and the OK programme at local forums to ensure visibility of the programme within the sector

Finance

• Keep record of expenditure and financial reporting

General Expectations 

• To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
• To support with Fundraising activities from time-to-time, committing to partake in approximately 5-Live-TV-Appeals during our peak periods.
• To undertake any reasonable responsibilities as required by Line Manager
• To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practice

NB: This Job Description is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.

Essential

• Ability to work with vulnerable groups such as the homeless
• Experience in volunteering or managing volunteers
• Demonstrate ability to work under pressure and to tight deadlines
• Possess exceptional interpersonal and organisational skills
• Demonstrate the ability to use one’s own initiative and work independently
• Demonstrate knowledge of how to signpost people to other agencies effectively
• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:
  • Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
  • Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

Desirables

• Demonstrate working knowledge of foodbanks, food distribution or charitable sector.
• An understanding of Nottingham City and the different stakeholders which operate within the relevant sector
• Knowledge of running food establishments
• Demonstrate relevant NGO/Charity experience
• Demonstrate knowledge of Programmes, Financial, organisational risk management
• Demonstrate knowledge of Human Resources Administration

The Operations Support Coordinator helps people with sight loss to live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service and efficient professional and administrative support.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there will be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate profile

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

· Highly motivated towards a delivering a person-centred service.

· Evidence of dealing with confidential issues sensitively and with total integrity.

· Able to work effectively and flexibly under pressure.

· Good interpersonal skills.

· Experience in a customer service role, and/or office/administration role.

· Completing basic H&S risk assessments.

Desirable

· Lived experience of vision impairment (either self or direct family member).

· Experience of dealing with complex queries and/or complaints.

· Knowledge of Salesforce or CARE database.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

Applications need to be made using the online application form, accessed using the ‘apply’ button on our careers site.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Creative Support is a thriving and progressive national third sector social care organisation, with a passion for delivering high quality and meaningful services to the people we support.

We are looking to recruit warm, flexible and motivated Support Workers to provide person centred support to people living at a bespoke development in Warwick. This is a fresh approach to supporting people in their own tenancies - this innovatively designed Housing with Care and Support service delivers a modern, comfortable and safe environment for people to thrive within.

Some of the people we support may have additional complex physical or other health and social needs. Our Waking Night Support Workers support the tenants to maximise their sense of wellbeing and independence through tailored, ongoing care and support. You will work to make a positive difference in the tenants’ lives and promote their independence at every step, whilst enabling to enjoy a fulfilling and valued life. You will enjoy inspiring the people we support to enjoy opportunities for personal development and engagement within their local communities.

What we offer…

In return for your commitment, Creative Support offers a wide range of employee benefits, specialised training through its internal training academy, and will support you to develop within your role and in forward planning your future career.

This is a perfect opportunity for those seeking to progress in the health and social care sector as we also offer the QCF Diploma in Health and Social Care level 2 – 5, dependent on job role.

Whilst previous experience in a similar role may be advantageous, we encourage people with the right values, aptitude and passion to apply. Full training offered.

Our range of benefits to ensure job satisfaction includes:
- Guaranteed Contracted Hours (2, 3 or 4 nights per week)
- QCF Diploma in Health and Social Care Level 2 and higher
- Free life assurance
- Pension with company contribution
- A range of employee discounts

Creative Support is an equal opportunities employer and is committed to delivering local high quality care through a well-established and supported local work force. ‘Gender is considered to be an occupational requirement – Equality Act 2010’

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.

Position title: The Open Kitchen (OK) National Coordinator

Reports to: Head of UK Programmes

Location: Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work: Full-time, 35 hours per week

Salary guideline:(Up to) £28,000.00 per annum (commensurate with experience)

Terms of Employment: Permanent Contract (with a 6-Month Probationary Period)

Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email by no later than 20th October 2021

Approx. Interview & Role Commencement Date(s):

Interviews: As and when suitable applicants identified.

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Interview either an 'In Person', via Telephone or via 'Zoom' with Muslim Hands; therefore, please include your Telephone Contact details within your application and also familiarise yourself with Zoom Meetings in good time. 

Main purpose of the Role:

The Open Kitchen (OK) National coordinator is responsible for Open Kitchen programmes program in adherence with MH and donor guidelines and standards. The OK National coordinator is to streamline all OK projects within Project Management tools and Programme Quality with a focus on creating maximum impact.

The OK National coordinator is also responsible for building the capacity and management of the OK coordinators based at each of the Open Kitchens. The OK National coordinator will report to Head of UK programmes.

Main responsibilities

• Programme Management
  • Coordinate and lead on the full programmatic cycle on OK programme
  • Develop and design OK programme and projects in line with OK models
  • Plan in liaison with the partners and OK coordinators for programme implementation
  • Coordinate the Implementation of the programme
  • Carry out full project cycle monitoring and impact evaluations of OK Programmes
  • Ensure the effective use of the internal programme management system (P3)
  • Support the OK coordinators through logistical support and advice.
• Documents and templates
  • Ensure OK programme are in line with MH procedures and policy and follow the correct documentation and templates
  • Develop OK targeted documents and templates
  • Ensure all documents are properly communicated (internally) and are appropriately recorded
• Networking and Coordination
  • Lead on the networking with local and national stakeholders on food poverty
  • Coordinate with local authorities to ensure the effective implementation of the OK programme
  • Represent MH and the OK programme at forums to ensure visibility of the programme within the sector
• Provide all stakeholders with technical advice and support on UK food poverty issues
• Ensure other areas of MH are in line with current UK food Security trends
• Ensure all OK programmes are in line with due diligence, risk and legal concerns
• Liaise with fundraising to address fundraising needs within the area of OK
• Act as a focal point for information on the OK Programme
• Finance
  • Develop programmatic expenditure budgets
  • Oversee the effective use of funds within a timely manner
  • Ensure documents and relevant procedures are followed to allow for a timely transfer of funds and are effectively transferred to partner offices
• Liaise with relevant stakeholders within fundraising to ensure FSL programmes are funded and communicated to Donors
• Programme Strategy and Reviews
  • Develop a strategy at for national OK programme  
  • Carry out an annual review
• To undertake all tasks and duties in an effective, efficient, transparent and wholly accountable manner
• To undertake any reasonable responsibilities as required by line manager
• To promote and adhere to all Muslim Hands policies and codes of conduct

NB: This Job Description is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.

Person Specification

Essential

• Experience of managing UK CSO Projects
• Passionate about tackling poverty, deprivation and injustice and wanting to contribute actively to helping those in need or who are marginalised.
• Self-motivated and energetic, with an ability to work with minimal supervision.
• Good organisational skills
• Excellent interpersonal and communication skills
• Confident IT skills including email, internet use, Word and Excel
• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:
• Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
• Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

Desirable

• Experience of working with food poverty interventions within the UK
• Understanding of the food poverty Sector
• An awareness of an interest in the current social/political issues that may affect the work of the Foodbank and its customers
• Public speaking skills

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful. 

An exciting opportunity has become available to increase our local telephone helpline team. The post holder will provide telephone and helpline support to bereaved people, including those bereaved by Covid 19. This will include supporting bereaved people, and where appropriate signposting them to other key services, taking referrals, and offering a compassionate “listening ear” to local bereaved residents. The role will include administrative duties and database entry.  

The candidate must be able to work at least one late shift (timing tbc) per week, and some weekend work (the helpline is open Saturday and Sunday 12-5).  It is essential that applicants can demonstrate relevant experience working with bereaved people.

Key duties will include

• Making comprehensive telephone assessments and deciding whether to signpost to other partners or make a formal referral to Cruse Birmingham  
• General administrative tasks 
• Client follow up courtesy calls and, in some cases, ongoing referrals
• Hospital “Compassionate Listening” calls
• Occasional staffing of the office line 
• Liaison with external partners
• Data Entry/record keeping 
• Candidates must be able to work competently with our database (CIS and then CRM next year) 

Support Worker

Job type - Full- time/ Permanent
Salary - £20,010 per annum
Hours - 35 (plus 5 hours paid lunch breaks)
Location- Birmingham
4 x Roles

People coming out of prison and care leavers looking for somewhere to live often struggle through a system that puts significant barriers and obstacles in their way.

At Nacro, we aim to change that.

How? By offering them the advice, support and practical solutions that give them the very best chance at a second chance. That includes providing intensive and low-level supported housing to help them return to independent living.

In 2018 alone, we housed 3,218 tenants in Nacro properties, and we're now strengthening our team to make an even bigger difference to vulnerable people across the UK.

So join us as a Support worker and you will...

provide housing related support to vulnerable individuals together with providing housing and property management with the aim of achieving a successful move-on and other measurable outcomes including supporting service users to achieve independence.

Duties and responsibilities include but are not limited to:

- Engage with actual and potential referral agencies including local authority central access point/gateway services, statutory and voluntary sector agencies in order to generate referrals for the service as required

.- Plan and deliver an effective support and safety plan with the service user referring to specialist agencies as required. The progressions/outcomes identified, delivered and service user contact should be recorded, monitored, reviewed, and updated regularly and in line with contract requirements

.- Ensure that properties are always adequately equipped, maintained, furnished, and cleaned

.- Ensure the correct tenure and support agreement is issued and service users comply with these agreements, taking appropriate action in respect of noncompliance including non-engagement with support.

- Empower and motivate service users to Identify and achieve desired outcomes. Actively engage with service users in decisions that affect them

.- Develop a move-on plan with service users at the earliest opportunity, identifying realistic options for independent or more appropriate housing.

Must drive and have access to a car for work purposes.

For Details of the full role profile please click here

For Details of Nacro's excellent benefits click here

Please Apply online

Support Worker – North Team Support Services 

Birmingham 

£18,639 per annum (£9,320 for part time position)

1 x 37.5 hours  and 1 x 18.75 per week

Our client is a leading provider of mental health services in Birmingham and the West Midlands. 

They are looking for experienced and enthusiastic people to work in a supportive coaching capacity as key workers within their Support Services in the North of Birmingham. The service is broken down into four area teams.  As a Support Worker/Coach, you will be leading on the delivery of support for those experiencing mental health difficulties.  They have designed the support to be local, responsive and collaborative with a mixture of one to one support and group support.

You will be engaging with service users either in their own homes or in their local community to ensure that the support offered enables them to continue to enjoy stability in their accommodation.

All of our client's service users have aspirations and wishes and it will be your role to ensure that you support people to achieve these. This is not something they as a service expect to do alone. You will be working in a holistic way and ensuring that local organisations are a strong part of their delivery model.

Whether you are working one to one or with a group of service users your focus will be on recovery and your day is likely to be a mixture of working in this way, but also making sure that we retain close and effective links with local organisations and the local community.

You will also work alongside service users who have made the step into volunteering and Peer Mentoring and therefore you will be utilising their experience and motivation to create a service which both respects service users and encourages participation.

You will have experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach.

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Their people are key to the success of the organisation and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

The closing date for applications – 31 October 2021

Interview dates – 8 & 9 November 2021     

Position title: Emergency Programme Coordinator

Reports to: Emergency Programmes Lead

Location: Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work: Full-time, 35 hours per week

Salary guideline:(Up to) £23,000.00 per annum (commensurate with experience)

Terms of Employment: 12-Months' Fixed Term Contract (with a 6-Month Probationary Period, Contract is Renewable / Extendable based on performance)

Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email by no later than 23rd October 2021

Approx. Interview & Role Commencement Date(s):

Interviews: As and when suitable applicants identified.

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Interview either an 'In Person', via Telephone or via 'Zoom' with Muslim Hands; therefore, please include your Telephone Contact details within your application and also familiarise yourself with Zoom Meetings in good time.

Overview of Muslim Hands

Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office in Nottingham and a fundraising team in Whitechapel London; occasional travel between the two locations. Muslim Hands UK is seeking an enthusiastic and passionate individual to coordinate our programmatic workaround Emergencies through an exciting period of growth and change as we have ambitious plans to grow our activities within this area by 2025.

The main purpose of the Role:

The emergency Programmes Coordinator will assist the Emergency Lead specifically in the target intervention. The EPC will be responsible for communication with the partners, day to day project management including, monitoring, reporting and risk managment. The EPC will also be responsible for quality assurance and enhanced accountability.

The EPC will report to the Emergency Programmes Lead.

Main responsibilities

Programme Management

• Supporting the need assessment process and the project design
• Ensure active participation of MH partners in all steps of the Programme Cycle Management and strengthening partners’ capacities by providing the training and the support
• Ensure the effective use of the internal programme management system (P3)
• Monitor programme work to maintain and/or improve the quality, incorporating learning in the programme and ensuring achievement of the desired impact
• Ensuring projects reports and documents are reviewed and and partners are provided reporting support
• Liaising with partners and programmes team to ensure uptodate learning and capacity training on a range of areas such as Gennder, Climate, DRR and programme Quality
• Helping individuals and the team to achieve objectives through day-to-day support,

General Expectations:

• To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
• To support with Fundraising activities from time-to-time, committing to partake in approximately 5-Live-TV-Appeals during our peak periods.
• To undertake any reasonable responsibilities as required by Line Manager
• To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices

NB: This Job Description is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation

Person Specification

Essential

• Relevant international experience in humanitarian programming and planning, preferably in an international NGO
• Post Graduate Degree or Degree with equivalent work experience from a recognized University/college in Humanitarian Assistance or any other related area that can bring added value to the job;
• Excellent communicator with strong written and reporting skills.
• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:
• Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
• Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.
• Commitment to Muslim Hands overall aims, policies and values.

Desirables

• Knowledge and understanding of the principles and standards of programme quality in emergencies.
• Experience in designing and implementing emergency humanitarian interventions;
• Ability to work cooperatively in a cross-cultural setting with a number of long-distance working relationships across time zones;
• Experience in fast-paced and difficult emergency contexts;
• Evidence of professional excellence in related sectors.
• Extremely strong interpersonal and negotiating skills, enjoying building and maintaining a wide range of relationships

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful. 

Are you looking for a diverse role that is fun, stimulating and rewarding every day?

We are looking to recruit warm, flexible and motivated Weekend Support Workers to provide person centred support to people living at our bespoke development in Alcester, Warwickshire. This is a fresh approach to supporting people with learning disabilities in their own tenancies. This innovatively designed Housing with Care and Support service delivers a modern, comfortable and safe environment for people to thrive within. Some of the people we support may have additional complex physical or other health and social needs. No two days will be the same at this service in Alcester, Warwickshire as our residents love engaging in a range of exciting activities.

Your role will include:

• Providing personal care, administering medication and helping with other domestic tasks such as cooking and cleaning,
• Supporting the tenants to maximise their sense of wellbeing and independence through tailored, ongoing care and support,
• Work to make a positive difference in the tenants’ lives and promote their independence at every step, whilst enabling to enjoy a fulfilling and valued life,
• Encouraging service users to engage in a range of exciting social activities both within and outside their homes,
• Full time or part time hours to be worked flexibly according to the needs of the service.

We are looking for candidates from all walks of life. No previous care experience is needed, just a passion for providing person-centred care and support and working in a bright, friendly environment! Full training is provided by our Creative Support Training Academy, as is the opportunity to work towards QCF Diploma in Health and Social Care.

This service in Alcester, Warwickshire has great public transport links with multiple bus stops nearby.

Benefits of working with Creative Support:

• Free 24/7 counselling and employee support programme,
• Support to complete the nationally recognised Care Certificate,
• Competitive pay and a pension with company contribution and 28 days annual leave,
• Company paid enhanced DBS for all staff,
• All our staff are supported 24/7 by our out of hour’s on call teams.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.

Harris Hill are delighted to be supporting an established disability charity in their search for an Engagement & Membership Coordinator.

The charity has been championing the human rights of people with disabilities for 50 years. they work to develop the skills and culture necessary to understand people's needs and improve their quality of life.

They help those supporting people with complex needs including their members, universities, government departments, local authorities, NHS trusts, service providers and mainstream organisations - to champion rights, ensure excellent support and continually improve practice. They do this through a range of training, consultancy services, projects, publications, conferences and more.

As Engagement and Membership Co-Ordinator, your role will be to lead the strategic implementation of the charity's core membership, Communities of Practice and stakeholder engagement with their key audiences.

In planning, developing and implementing work across the charity and its membership, Communities of Practice and webinars and social media activity, this role will support the wider communication team activity and strategic direction of the organisation.

You will take responsibility for shaping the development and growth of the charity's membership, research and create materials (online and offline) that will appeal and engage different groups within the membership and amplify the voice of members, including people with lived experience.

This role will also be responsible for ensuring effective engagement with different audiences and stakeholders including members, communities of practice and key influencers. You will utilise social media (Twitter, Facebook and LinkedIn), webinars, conferences and other communications as a key channel for engagement. You will also show a strong understanding of accessibility considerations, particularly for those with learning disabilities and autistic people.

The ideal candidate will have:

* Experience managing and implementing strategic engagement plans as part of an integrated communications plan
* Experience managing and running events (digital and in-person)
* Experience of managing social media channels (including development of posts, scheduling, evaluation and monitoring feedback)
* Experience of creating content for digital channels
* Previous experience of working within a similar role

Location - Birmingham (with a Hybrid working style)

Contract - Permanent

Salary - £25,000 - £29,000 DOE

To find out more please email a copy of your CV to [email protected] This role will firmly close on Friday 22nd October at 8.00am. Only successful candidates will be contacted.

Location: Home based with requirement to attend Birmingham centre office

We’re the charity helping millions of people feel happier and healthier by spending more time on and along our canals and rivers. Our rich and tranquil spaces provide places to pause, relax and escape. But without extraordinary people, and the funding to make it happen, all of this would be lost. That’s where you come in.

The next 3 years will see an ambitious plan to accelerate growth in charitable income, building new communities of supporters from the ground up.  We are looking for people passionate about relationship management and stewarding supporters to give a great experience whilst raising money for the Trust.  We exist as a fundraising team so that we can do more for communities up and down the country using the power and benefits our waterways have to offer for Wellbeing, Nature, Employability & Urban Regeneration. If you are inspired to change lives young and old then we would love to hear from you.  Join us, and make life better by water for everyone. Every day.

As we ensure we set our team up to deliver our ambious plans, we have an opportunity within our Individual Giving & Legacy Team for a Supporter Care Officer.  In this role you will support the Supporter Journey Manager by overseeing all aspects of the supporter care and stewardship programme, ensuring operational delivery to high standards across the team. Read below to find out more about the role.

Location: This is a remote working role, and as such we are very pleased that we can offer flexibility in location, however the successful candidate will be expected to attend our Birmingham centre hub/office (and other locations on occasions) for team and collaboration meetings on a monthly basis.

About the role

As Supporter Care Officer, you will work closely with the Supporter Journey Manager, and will be responsible to oversee all aspects of the supporter care and stewardship programme, ensuring operational delivery to high standards across the team. An important aspect of this role is that you will supervise the Supporter Care Assistant, and help develop & implement the supporter experience programmes, in particular, but not exclusively, Friends.  You will be working with the Supporter Journey Manager to implement and manage effective team workflows pertinent to delivering a great supporter experience, including banking & thanking & insight reporting.  In additio you will also provide support to wider fundraising teams in reviewing, developing and implementing key supporter experience tools such as the CRM.

Key Accountabilities:

• Lead on the development of best practice supporter care processes to make best use of our CRM, automating where possible - working with in house or external data specialists to ensure these systems work for the Trust and for the supporter, moving the right data to the right places, quickly and securely; ensure that delivery of all supporter care processes is carried out in a compliant manner in relation to GDPR, PECR & the Fundraising Code of Practice.
• Ensure that new supporters receive an exceptional Welcome Journey - ensure all best practice processes are implemented at the start of a donor’s experience; ensure all consenting supporters have a welcome call and will manage the supply of relevant data at the right times to ensure compliance and high standards of service.
• Provide supporters with engaging communications aligned to their interests and the Trust’s ambition - working with our Content Team, digital marketing specialists and external agencies, to provide a range of interactive content to maintain the support of our donors; choosing appropriate content – stories, video, podcasts and interactive items – to feature in regular e-newsletters; checking this content; and building the e-mails via our digital marketing platforms. 
• Working with the wider fundraising team and marketing colleagues to ensure that we have emotive, ethical and dynamic campaigns for renewing support and increasing individuals desire to give to the work of this Trust -  This will involve but not limited to; digital campaigns, telephone marketing programmes & key messaging development.
• Lead on the development and project management of our Supporter Reactivation and Upsell programmes including annual campaigns.
• Report on supporter interactions using the CRM dashboard and our digital marketing platforms.
• Working with our Insights Team, report on single and regular gifts, changes to communication preferences, gone-aways and database edits 
• Improve and develop a broad suite of standard thank you and welcome letters and e-mails. 
• Supervise and oversee the work of the Supporter Care Assistant, providing guidance and assistance where necessary. 
• Work alongside the Supporter Journey Manager and the Legacy Development Officer
• The role will also support the wider Individual & Legacy Giving Team - keeping abreast of new developments in fundraising and links to sponsored events, payroll giving and major donors.

About you

• Your experience in areas listed below is essential to us , you may be degree qualified.
• Excellent understanding on Direct Debits, Gift Aid and the standing orders,
• Excellent understanding of Fundraising regulation and statutory data compliance
• Excellent working knowledge of CRM and integrated database systems
• Competence in the Microsoft Office Suite, especially Word, Outlook, Excel and MS Teams
• Proven track record in running a successful supporter care programme
• Very strong understanding of the important of great customer service in action, and experience in handling and managing a variety of customer enquiries.
• Demonstrable understanding of import, export, storage and processing of personal data
• Experience of Marketo, SAP and Sugar CRM will be an advantage, but not essential
• Experience of ‘quality control’ within a programme
• Track record of working with different financial systems that must ‘talk’ to each other
• Experience of working with wider teams and agencies to provide exceptional supporter care
• Effective analytical skills in relation to verbal, written and numerical data.
• An attention to detail to ensure accuracy, robustness and compliance of data stored.
• Highly organised & understanding of effective process mapping.

What We Offer

In addition to your salary of £22,000 - £25,000, the Canal & River Trust offers a competitive contributory DC Pension scheme arrangement, great holiday entitlement (increasing with years of service) and numerous other employee benefits, including several salary sacrifice benefits.

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.  All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

Job description

Principle purposes of the job:

​To deliver and support services including:

• provision of child focused play/educational activities to support development
• parental guidance to support child development
• to work alongside scheme Manager and Senior Coordinator in the planning and delivery of 1-1 support within family homes

Main responsibilities:

• To work within Home-Start’s standards and methods of practice including Equal Opportunities, Safeguarding and Promoting the Welfare of Children, Confidentiality and all mandatory policies.
• Work in close co-operation with the scheme staff as directed by the scheme Manager/Senior Coordinator
• Work in partnership with other family support agencies, as appropriate
• Assess the needs of individuals
• Review family’s needs on a regular basis and at the end of support.
• To maintain contact with individual referrers during a family’s support
• To provide a safe, stimulating environment for children and their parents
• To make observations, record and report on sessions
• To encourage the active participation of parents/carers in their child’s play and other activities as appropriate
• To provide opportunities for external agencies to offer advice/information to families
• To promote the use of suitable toys, books and activities and encourage the use of local resources e.g. Toy Library, Library and Children & Family Centres
• To complete a Risk Assessment where necessary
• To respond, record and report appropriately all Safeguarding Children/Child Protection issues
• To promote the work of Home-Start
• To be willing to undertake training as appropriate, including safeguarding/child protection.
• To attend regular supervision sessions
• To regularly attend and contribute to staff Meetings
• Design and deliver bespoke and library sessions to families in order to meet their specific needs.
• To deliver infant massage/baby yoga group sessions (full training will be provided if required)

About Home-Start Birmingham North West

Home-Start Birmingham North West aims to safeguard and preserve the good mental and physical health of children and their parents. To prevent cruelty to, or maltreatment of children, relieve sickness and reduce poverty. To assist parents to build better lives for their children in their own communities.

Volunteers provide support to families in the families own home. We support families as they learn to cope, improve confidence and reduce risk of problems within the families from escalating. We tailor our support to the needs of the family, using a holistic approach to all support. We empower and enable families to make long term positive changes.