Support jobs in harrow, essex

Job Title: Arts and Learning Strategic Lead

Location: Based at our head office in Islington, London (10 minute walk from Highbury and Islington station) with cross working in various prisons across England, Community sites, and home working

Salary: £47,000 (Full time equivalent)

Shift Pattern: 22.5 hours per week Monday to Friday between 09:00 - 17:00 with some flexibility. You may be required to work outside these hours as per service requirements.

About the role

This is a brand new role, supporting the Head of Safe Ground with the strategic oversight and delivery of our programmes. Safe Ground has been at the forefront of designing and delivering innovative arts-based, therapeutically informed interventions within the criminal justice system and in communities across the UK. As we approach our 30th anniversary this year, we remain dedicated to challenging systematic injustice through the programmes we run and the partnerships we build. This role is a great opportunity to be part of our transformative goals, in being part of creating systematic change.

Using theatre arts, and culture, we design initiatives to support those impacted by the criminal justice system in gaining deeper insights into themselves, their relationships and their behaviours. We do this by equipping our participants with practical tools and building a community who are open to doing things differently. In this role, you will develop best practice around creative interventions, building powerful partnerships with commissioners, partners, and other key stakeholders, ensuring our programmes are being delivered to the highest standards. You will lead on the development of new and existing arts-based work, identifying gaps and opportunities for growth within the sector.

• Oversee the development of new creative ideas and programmes as well as programme adaptations and redesigns. Ideas could be linked to theatre productions in and out of custodial settings, short films, live events, symposiums, but may also include new art forms and working with new artists
• Development of a local / national facilitator network
• Create and deliver engaging high-quality programmes which support rehabilitation and reintegration for participants
• Design and deliver innovation arts-based high quality training and quality assurance support to management and delivery teams across the SIG network - focusing specifically on relationships, culture and communication, conflict resolution, storytelling, power-sharing and co-production
• Lead on the development of creative ideas for Safe Grounds 30th anniversary, including; relationship building and partnership development, advocacy and networking, idea development - radio / stage / film etc
• Provide high quality peer-mentoring spaces, leadership, and line management to staff, offering guidance, support, and advice to the team to support them to perform to the best of their abilities. Facilitate the team in identifying solutions to challenges presented in relation to all elements of service delivery
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment

Please note that in addition to our usual DBS checks and onboarding process, this role may require further vetting including prison clearance. 

About you

We are looking for someone who is ambitious and passionate about supporting people who have experienced multiple disadvantages and social exclusion. You will have proven experience in arts development and strategic support, with an extensive understanding of the criminal justice system and the role in which arts-based interventions play. You will be creative, empowering, and be a dedicated lead in supporting our strategic growth. You will understand arts-based interventions and methodologies, and have experience in developing and delivering creative programmes and productions.

• Previous experience in working and engaging with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Previous experience in developing, producing, and/or performing professional productions for example film, television, or theatre productions
• Proven experience in designing innovative arts-based programmes and extensive experience of facilitation of programmes and/or training for various groups
• A theoretical understanding of co-production models and practical application of building them and embedding them into best practice
• Previous experience and/or ability to people manage and develop a team
• Ability to create, develop, and deliver new programmes and/or creative content in various settings such as prisons, communities, and wider criminal justice settings
• Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others
• Proactive in making decisions to deal with challenges and providing a solution focused approach using initiative
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

SCIE vision 

We are committed to building a society which enables people who draw on social care to live fulfilling lives. 

At SCIE, we are driven by our values: 

·       Progressive – always learning and developing. 

·       Inclusive – working together for equality, diversity, and fairness. 

·       Credible – evidence-based, robust, and reliable. 

·       Transparent – open and honest. 

The role  

A great opportunity for you to join our small friendly team and make a real difference to people’s lives by: 

• supporting the CEO and the Senior Leadership Team to enable them to deliver SCIE’s strategic objective to drive improvements in social care 

• maintaining the corporate activity planner and schedule all governance meetings in alignment with the financial year  

• resolving diary clashes and managing meeting logistics, including venue bookings and virtual access  

• providing ad hoc support to the Governance Manager and CEO on governance matters.  

What we are looking for:  

Essential:  

• experience in governance, committee servicing, or executive support  

• excellent organisational and time management skills  

• strong written communication and minute-taking ability  

• eye for detail   

• ability to handle confidential information with discretion  

Desirable:  

• familiarity with charity governance or public sector governance frameworks  

• experience using Board Intelligence or similar governance platforms  

What we offer in return 

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. 

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.  

Location: Cheam, Surrey (hybrid – at least 3 days in the office per week during probation, reducing to at least 2 days post probation)
Contract type: Fixed Term Contract until 31.05.26
Hours: Full time (35 hours per week)
Salary: £31,228 per annum
 
The vision of our client is a lifelong community: people offering effective support for each other when life takes a turn for the worse. Their mission is to support all civil servants, past and present, throughout their lives, with whatever problems they may have. They listen without judgement and offer practical, financial and emotional support. 
 
Their Help, Advice and Services Directorate offers financial assistance, money advice and guidance and wellbeing support and advice. As an Advice and Support Officer you will be responsible for:
 
• Providing advice and information about their Services
• Screening applications for urgency, checking eligibility, handling enquiries and phone calls
• Exploring the applicants’ circumstances to understand their needs and how they can help
• Collaborating with the Help, Advice and Services team members and other teams within their organisation
 
They are looking for an excellent communicator in writing, on the phone and digitally. You will be confident in handling difficult conversations. You will also have a basic knowledge of welfare benefits and be able to record data accurately and consistently.
 
They support hybrid working. In this role, you will need to commit to working from their Head Office. During the 3 month probation period, you will be based 3 days per week in the Head Office. If probation is successfully completed, you will have the option to work up to 3 days per week from home. 
 
They offer excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave, interest free loans for season tickets and their cycle to work scheme.
 
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 11.59pm on 29th June. Interviews will take place soon after closing.
 
Our client is committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor. 
 
Strictly no agencies.
 
You may also have experience in the following: Advice and Support Officer, Support Advisor, Advice Worker, Welfare Support Officer, Client Services Officer, Caseworker, Service Advisor, Information and Advice Officer, Financial support officer, Charity Services etc
 
REF-221 990

About the Role

We are looking for an IT Support Engineer to join our team, ensuring the smooth running of our IT systems and providing excellent customer service. This is an exciting opportunity for someone looking to apply their technical expertise in a dynamic and engaging environment. You will play a key role in resolving IT issues, maintaining positive relationships with users, and supporting daily IT operations across the Museum and Gardens.

 

Key Responsibilities

  • Respond to IT technical support tickets and troubleshoot hardware, software, and network issues.

• Set up and maintain new and existing devices, including desktops, laptops, and network equipment.

• Assist in improving IT processes and support cybersecurity measures.

• Manage user accounts, permissions, and access issues on the network.

• Support the IT team with system upgrades and projects.

• Ensure accurate recording of IT support activities and maintain documentation.

 

 

About You

In this role, you’ll bring a hands-on approach to IT support, with a strong problem-solving mindset. You will be someone who thrives on helping others, demonstrating excellent communication skills with both technical and non-technical users. You will be adaptable, eager to learn, and committed to providing top-notch IT service in a collaborative team environment.

Key Qualities, Skills, and Experience

• Experience in 1st Line Support, assisting users with hardware, software and network issues.

• Strong technical abilities with a hands-on approach to troubleshooting and IT support.

• Excellent problem-solving and troubleshooting skills.

• Experience with IT support tickets and Helpdesk systems.

• Strong customer service focus with good communication skills.

• Knowledge of Microsoft 365 administration and Office Suite.

• Desirable: IT-related certifications (e.g., Microsoft, ITIL) or equivalent practical experience.

• Basic understanding of IT networks and security.

• Ability to work both independently and collaboratively within a team.

• Attention to detail and effective task prioritisation.

The closing date for completed applications is 10am on 16 June 2025.  Interviews will take place w/c 30 June 25.

We reserve the right to close this vacancy early if we receive sufficient applications for this role. Therefore, if you are interested, please submit your application as early as possible.

The Horniman is an equal opportunities employer and we value and celebrate diversity. We want to better represent the communities in which we work but recognise that there is still much work to do in this area. We welcome and encourage all applicants and particularly encourage you to apply if you are from a community that is often disadvantaged by society or of minority background.​

Recovery Support Team Leader Location: London Salary: £30,082 per annum, plus benefits Vacancy Type: Permanent, Full Time We are recruiting for a Recovery Support Team Leader. The Recovery Support service is available to current or former Forward Trust clients who are on a substance misuse recovery pathway, making good progress within the Forward Trust towards their personal goals, and coming to the end of their current treatment pathway. While Recovery Support is not exclusively for clients who are abstinent, clients will need to be in control of their drink and/ or drug use, and not be chaotic in their using i.e. heavy drinking, antisocial behaviour, daily/binge using of either drugs or alcohol (especially main substance/s of choice). Forward Connect is a peer-led mutual aid community of like-minded people who are making good progress in their own journey – this could be people in addiction recovery, moving away from crime, overcoming mental health problems, or who are coming out of a period of unemployment or homelessness. Roles Responsibilities The Team Leader will be based within the central Recovery Support team. The Team Leader will be responsible for co-ordinating all recovery support functions across Forward Trust’s substance misuse services into a coherent and effective service that offers inspiration and a structured pathway to recovery for service users, as well as supporting to develop our peer led network called Forward Connect. The Team leader will also support with the delivery of the peer mentoring strategy in their allocated geographical areas. The aim of the role is to have a robust recovery support service integrated into all services, promoting and modelling the organisations values and ethos, supporting service users to further develop their recovery and lives, whilst bringing visible lived experience to all including staff via a range of recovery support interventions. The role is Hybrid. There is no set base but travelling is needed to Islington (London) as will require regular weekly visits to the 3 better lives buildings and occasional cover of weekend shifts in this area. You will also need to travel to units within their geographical areas which does include prisons and community projects. Some travel may be covered by the Forward Trust depending on your base, but ideally you should be based within 20 miles of Islington. The Team Leader will be responsible for co-ordinating all recovery support functions across Forward Trust’s substance misuse services into a coherent and effective service that offers inspiration and a structured pathway to recovery for service users, as well as supporting to develop our peer led network called Forward Connect. The Team leader will also support with the delivery of the peer mentoring strategy in their allocated geographical areas. All prison-based roles will require enhanced DBS and HMPPS security vetting. Please note this process can take up to 3-6 weeks. All offers are subject to receiving both HMPPS vetting and DBS clearances. Checks will require you to provide information on the below: Yourself (personal information, financial information, police information, criminal history) Your family (parents, parents’ partners, siblings, partner(s), children) Co-residents Associations that may cause a conflict of interest with your role or the prison service. Background checks across police information systems on you, your family and other associates Credit reference checks Social media and Open-Source checks (these are checks on content about you that's publicly available on the internet to ensure there's nothing linked to you that could undermine public trust and confidence in the prison service) Other government and overseas agency or police checks. The Ideal Candidate Essential Skills and Experience Flexibility to meet the needs of the service as it develops. A positive problem solving approach with the ability to focus on key issues quickly and clearly. Effective negotiating and influencing skills. Previous experience of developing and implementing service improvements. The ability to engage effectively with the client group. Experience of developing partnerships with employers and running a job brokerage service. Experience of supervision work of others and proven human resources management skills. Understanding of the voluntary sector. Understanding of and sensitivity to diversity and equality issues. Working knowledge of using Microsoft office packages and databases. Commitment to 12 steps interventions and treatment approach. Knowledge of the use of database monitoring systems. Experience of overseeing the collection, recording and collating of information, including statistical data, for audit, research and reporting purposes. Knowledge and experience of Disciplinary procedures and policy, demonstrable in the management of people and performance Desirable Skills and Experience Experience of strategic partnership building. Lived experience of Recovery. A thorough understanding of Service user led support groups and their role in maintaining ongoing recovery. Understanding of the human resource and finance function within a contract setting. To Apply If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.

Support Coordinator

We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in the Durham area.

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.

Position: S11233 Stroke Support Coordinator

Location: Home-based, Durham. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: £19,596 per annum (FTE £27,400 per annum)

Hours: Part-time, 25 hours per week

Contract: Permanent. However, services are contracted and there is currently funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 22 June 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 1 and 2 July

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.

Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinator will:

• Support new stroke survivors and their carers from hospital discharge into the community.
• Deliver 6 month post stroke reviews.
• Provide personalised information, advice and support.
• Support clients to make informed lifestyle changes which will help them to prevent further strokes.

About You

The post holder will have experience/background in:

• A caring profession ideally with experience of supporting people with disabilities.
• Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
• Ability to use basic Microsoft systems.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are seeking a passionate and proactive Family Support Coordinator to be part of Hillingdon Council’s Violence Reduction Unit initiatives, focusing on preventing anti-social behaviour and gang involvement among young people. 

As a Family Support Coordinator, you will work closely with families, schools and local agencies in Hayes to provide essential support, programmes and resources that empower young people and helps to create a safe and nurturing environment that fosters resilience, positive choices and promotes family wellbeing.

A key part of your responsibilities will involve establishing a peer support programme, you will recruit, train and support volunteers from the local community, enabling them to offer critical support to families and young people at risk.  Together you’ll build a community network that actively engages in preventing antisocial behaviour and promotes constructive alternatives for young people in Hayes, to create a community that thrives on safety, support and opportunity.

Educated to NVQ Level 3 or above in social work, health, education, or equivalent experience is essential.  You will work flexibly and must be willing and be able to travel easily around Hillingdon area.

About Us

Family Lives is a national charity with over four decades of experience in helping parents deal with the changes that are a constant part of family life. We provide targeted early intervention and crisis support to families online, via our national services or in the community.

Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.

Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.

Closing Date:  Thursday, 12th June 2025

Interview date:  Week commencing 23rd June 2025 (via MS TEAMS)

Are you compassionate, organised, and passionate about making a difference in the lives of older people living with dementia? Join our Wellbeing and Connections team, in this role supporting those with dementia and their friends and family, for residents aged 60+ in the London Borough of Westminster.

About the role:
As our Dementia Coordinator, you’ll lead the development and coordination of dementia-focused activities, working closely with volunteers, carers, and local partners. Your work will help create a supportive, connected community where people living with dementia feel valued and engaged.

Our Maintenance Cognitive Stimulation Therapy (MCST)  groups are where group members who are living with dementia and other cognitive impairments can participate in meaningful and stimulating activities, proven to help maintain memory and mental function. The groups provide a fun, supportive environment where people can build new relationships. MCST Activities include discussions, word games, quizzes, physical activities and creative and musical activities.

Our monthly Memory Cafés offers a relaxed, informal setting for people with dementia and their family, friends and carers to get together. The Memory Cafés provides a mixture of talks, information and advice, entertainment and activities

Our broader offer includes a range of services with tailored support through holistic understanding of those who seek our support. Please see our website for our range of services.

What you’ll do:

• Lead the delivery of our dementia groups including MCST sessions and our Dementia cafes, with support from volunteers.
• Work with the wider team to support your clients in accessing befriending support, social activities beyond the dementia groups and other related services.
• Build strong partnerships with local dementia services across health, social care, and the voluntary sector.
• Use and support the team of existing dementia linked volunteers and develop further recruitment and training as needed.

Who you are:
You have experience working in dementia services or the voluntary sector, and a deep understanding of the challenges faced by people living with dementia and their carers. You’re proactive, organised, and passionate about delivering person-centred support that makes a real difference.

Why join us?
You’ll be part of a small, caring team committed to practical, person-centred support for older people both through groups and as individuals. This is a unique chance to shape a growing service and improve the quality of life for people living with dementia in your community.

Closing date for applications: 18 June 2025 at 9am. Interview dates: week beginning 23 June 2025. 

Are you passionate about Jesus and gospel outreach into London?

Are you creative, wise, and inspirational?

Then London City Mission would like to hear from you!

London City Mission shares the gospel alongside the local church of London, equipping everyday Christians to lovingly bring a message of hope in Christ to those least likely to hear it.

One in two people don’t have a Christian friend to invite them to church, open a Bible with them, or tell them the good news of Jesus. We want to see that change. The poor areas of London are incredibly diverse, in fact London is the most ethnically diverse in the world, growing at over 100,000 people a year. The world has come to London – we long to see the Gospel taken to the world by working alongside churches to visit homes and go out into the streets of London with the good news of the Gospel.

We are praying for a talented Director of Fundraising and Supporter Partnerships to join our Leadership Team. You will be inheriting a skilled and diverse team raising income from individuals, legacies, trusts and foundations, corporates and major donors with the support from a new CRM system, to fulfil your responsibilities.

• Salary: £73,000 depending on experience + 13.8% employer contribution to pension, 30 days holiday plus Bank Holidays and 3 days ex-gracia during Christmas and New year + other benefits.
• Location: London City Mission will carefully consider flexible working patterns where possible, though at least 2 days a week presence at Nasmith House, 175 Tower Bridge Road will be necessary.
• Hours: Full-time (40 hours per week). Permanent. Let us know if you need more flexibility than this.
• Responsible for: Currently the team is 12 people, with four direct reports.
• Closing date: Wednesday 11th June 2025 at 5pm BST.
• Interview dates:  A selection of candidates will be invited to a first interview via MS Teams on either Wednesday 25th or Friday 27th June. Those who are invited to a second interview will also be asked to complete a psychometric test. In addition finalist candidates will have the opportunity to have an informal meeting with the CEO, Graham Miller in w/c 30th June.  A second round of in-person interviews is scheduled for Friday 11th July along with the opportunity to meet the team. 

Key Responsibilities:

1. Leading and overseeing the development of Fundraising and Supporter Partnerships Strategy and Operation.

2. Leading and overseeing the management and development of the Fundraising and Supporter Partnerships team.

3. Providing inspiring leadership and contributing proactively to a vibrant worshipping Christian community.

This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian (see application pack for details).

Client Support Worker

Location: W12 7DA
Department: Customer Services
Salary: £30,000 (Up to)
Hours: 37.5 per week
Job Type: Full time
Contract Type: Fixed Term Contract

Hammersmith & Fulham Foodbank is looking for a compassionate and proactive Client Support Worker to support our Tackling Destitution Together project, in partnership with Citizens Advice H&F.

This is an exciting opportunity to be part of a new, one-year pilot focused on addressing the factors which prevent effective early intervention in the borough and lead to high numbers of disabled people reaching crisis and destitution.

You will work directly with individuals referred by local agencies, taking time to understand their situation, identify root causes, and build personalised plans that connect them to the right support. This role involves ‘handholding’ – a flexible and responsive approach that adapts to each person’s needs to help them move towards long-term stability and independence.

You’ll be part of a small, committed project team aiming to strengthen early intervention in the borough. Your role will include working closely with referring partners, signposting to services, and contributing to data and research to help us understand what works and why.

Your experience will show a strong ability to build trust, navigate complex systems, and work in partnership with other organisations. You’ll be a clear communicator, well-organised, and motivated by making a meaningful difference in people’s lives before crisis hits.

Key Responsibilities:

• Provide one-to-one support to clients, carrying out assessments and continued casework support, connecting clients to the right services.
• Deliver practical, personalised help to prevent crisis and support long-term stability.
• Manage referrals, record casework, and track outcomes using AdvicePro.
• Build strong links with referral partners and support the wider project team.
• Follow safeguarding procedures and contribute to a safe, effective service.

What You’ll Bring:

• A good understanding of the issues and the systems affecting those at risk of poverty. We do not expect advice-level experience, and this is not an adviser role.
• Experience of working on a 121 basis with disadvantaged, vulnerable or excluded people and have knowledge of local/national advice.
• Experience of working with a variety of stakeholders, preferably within the voluntary sector, including having worked within a team of staff and volunteers.

What We’ll Offer:

• Full time hours (37.5) per week, fixed-term contract of 12 months
• Competitive salary of up to £30,000 per annum (dependent on experience)
• 33 days of annual leave
• Pension scheme
• Competitive benefits
• Opportunities for professional growth.

Application Deadline:

The closing date for applications is initially set for Monday 9th June, but depending on the number of applications received, we may bring this forward. We encourage early applications.

Further details:

Location: Based at The Hub, 75 Bloemfontein Road, London W12 7DA, with regular visits to Foodbank centres and warehouse. Open to some flexible and hybrid working by agreement.

Requirements: An Enhanced Criminal Records check is required for this role as we work with vulnerable people in society.

Hammersmith and Fulham Foodbank is an Equal Opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. We serve a diverse part of London and would particularly welcome applications from residents of Hammersmith and Fulham.

Strictly no agencies, please.

About Hammersmith and Fulham Foodbank:

We are the Hammersmith and Fulham Foodbank, an independent charity and proud member of the Trussell Trust Foodbank Network. Our mission is the prevention and relief from poverty. We provide a range of essential services, offering professional advice through our partners such as Citizens Advice H&F and Anchor Counselling. We believe in helping 'the whole person' when possible and aim to respond quickly to the needs we see around us.

REF-221748

About us: 

At Back Up, we have big ambitions. We launch our bold new strategy in April 2025 and together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they need. We have a unique portfolio of high-impact services, and we are the only spinal cord injury charity in the UK providing dedicated services to children and young people.

At Back Up, inclusion is at the heart of everything we do. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries. 

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. Previously, Back Up was voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver. 

About the role:

The HR Assistant plays a vital part in supporting Back Up’s People Strategy by helping create a smooth, inclusive, and well-organised experience for all staff and volunteers. This part-time role provides essential administrative and coordination support across the HR function, from keeping records up to date to helping with onboarding, meetings, and employee engagement. It’s a great opportunity for someone who’s organised, keen to learn, and passionate about making a difference in a values-led charity. By supporting strong systems and processes, this role helps ensure our people feel valued and supported to do their best work.

For full details please see our job description.

How to apply

Please apply by emailing recruitment @ backuptrust. org. uk by midnight on 15 June 2025.

• A CV with salary information for your most recent post and two referees, one of whom should be your present or most recent employer. We will contact them after interview. 

• A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you fit the person specification. This statement is crucial; CVs alone will not be accepted. We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.  

• A completed equal opportunities form. This form will be kept separate from your application, and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in but it will help us improve and maintain high standards.  

• We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.  First round interviews will be held on a rolling basis or from the week beginning 16 June 2025 If you cannot make any of those dates, please indicate this when you apply.     

What will the process involve?

The process will involve at least one interview round which will be either in person or online. There will be a panel interviewing you and you may be asked to complete a task beforehand to present to the panel. If you need any support or adjustment to the recruitment process at any stage, do please ask and we’d be pleased to work with you to put these in place so that you can perform to the best of your abilities throughout the process and demonstrate your suitability for the role. Please email recruitment @ backuptrust. org. uk

Guaranteed Interview Scheme

As a ‘Disability Confident’ employer we are committed to the inclusion of disabled people as candidates and employees. We are proud that we get high numbers of disabled people applying for roles at Back Up. We will offer an interview to a fair and proportionate number of disabled applicants that meet the minimum criteria for the job.

Please let us know if you are eligible for the scheme: recruitment @ backuptrust. org. uk

Don’t meet every single requirement?

At Back Up we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at Back Up.

We are looking for a Family Support Manager who is passionate about making a real difference for families of children and young people with disabilities. This is an opportunity to lead a dedicated team, expand our support services, and make sure that no child or young person is left without the vital care they need due to a lack of resources or support.

You will have the chance to bring fresh ideas, develop new ways of working, and strengthen our support pathways. This role is your opportunity to make a lasting impact, not just by delivering exceptional support, but by building a service that continues to grow and improve as part of our ‘Bridging the Gap’ strategy.

This is a home-based role, and you can be based anywhere in the UK, with travel (paid for) to our Head Office in Kent at least once a month and occasionally to other areas of the UK as required.

About Tree of Hope: ‘Bridging The Gap’ in Children and Young People’s Healthcare

Tree of Hope is a UK children and young people’s healthcare charity dedicated to helping families secure the funding and support they need for their seriously ill and disabled children. Since 1992, we have been a vital source of guidance and assistance for families, empowering them to access medical treatments, therapies, and equipment that are not freely available through the NHS or social care.

In October 2024, Tree of Hope launched our new three-year strategy, ‘Bridging the Gap’, to tackle the growing challenges families face in accessing the care their disabled children need. With over 1 million children in the UK living with disabilities and 40% of families with disabled children living in poverty, the need for support has never been greater. Far too many families are falling through the cracks.

‘Bridging the Gap’ is our commitment to tackling this. Our strategy is focused on expanding our reach, improving access to funding, and building stronger community networks so that more families can secure the vital treatments and support they need sooner. We are determined to make sure that no family is left behind.

Why Join Us

At Tree of Hope, we believe that every family should have equal access to the healthcare they need. To make that happen, we have built a team that is guided by our values of Respect, Dedication, Integrity, Compassion, and Collaboration. These values shape everything we do, from how we support families to how we work together as a team.

We believe that great work should be celebrated. Through our Kudos platform, team members recognise and appreciate each other's contributions every day. Our Annual Staff Awards go even further, shining a light on everyone’s contribution over the year. We also make time to connect and reflect with regular team meetings, socials, and two Away Days each year, opportunities to share ideas, strengthen relationships, and plan for the future.

Your wellbeing matters to us. We are committed to creating a supportive and caring work environment. That is why we actively use Wellness Action Plans, an Employee Assistance Programme, and a Healthcare Plan through the Hospital Saturday Fund. We also invest in your growth, offering a training and development budget to help you thrive and develop in your role.

At Tree of Hope, you will be part of a team that genuinely cares, celebrates success, and works together to make sure that no child or young person is left without the support they need.

Whether you have experience in family support, health and social care, disability services, or a related field, we welcome applications from those committed to making a difference. 

Job title: Services Manager

Salary: £43,260

Hours: Full time 37.5 hours per week

Location: Home-based in London/Southeast, with significant travel within region and nationwide.

Contract: Permanent

​

Would you like to be inspired every day in a highly rewarding role? Whether it’s the veterans and family members we support, your colleagues or the partners we collaborate with, you will be working with an exceptional group of people.

At the Poppy Factory, we help Armed Forces veterans with barriers to employment and their adult family members to find meaningful and sustainable employment after service. This often means overcoming significant barriers such as health conditions, criminal records, substance misuse, and homelessness, on their journey to employment. Our aim is to empower veterans, help them to recognise their unique skills and give them the confidence and motivation to move forwards in their careers.

As a Services Manager, you'll play a key leadership role in shaping, delivering and expanding our support services. You'll oversee a team of up to eight passionate team members, helping them deliver personalised, high-quality support to veterans and their families. You'll also lead outreach and engagement in your region, building awareness of our services and ensuring we reach those who need us most.

You'll be joining a values-driven, supportive team that works collaboratively to achieve life-changing outcomes.

What we're looking for

• A collaborative mindset: You will thrive working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You enjoy building strong partnerships, and work effectively with colleagues and external organisations to enhance the services we offer to veterans and the Armed Forces community.

• Motivation and commitment: You understand that supporting people facing complex challenges can be demanding - and you're ready to bring the energy, empathy and resilience needed to support your team to succeed. 

• Adaptability: This is a hugely varied role and no two days are the same. You will often need to balance competing priorities or quickly shift focus depending on the needs of the people you will be supporting. Balancing operational needs with strategic thinking can present a challenge that you will be confident you can overcome.

• An empowering approach: You believe in people and their potential. Whether supervising your team or developing services, your goal is to support others to grow, achieve and thrive.

Why should you apply?

• A chance to make a lasting impact: Your work will help veterans and their families move forward in life with confidence and dignity.

• Competitive salary and benefits including generous holiday and pension contributions.

• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.

• Flexibility and variety: a mix of travelling in your area, home working and regular visits to the historic Poppy Factory in Richmond, London

• Autonomy and influence: The opportunity to shape your region, build meaningful partnerships, and develop services that meet real needs.

• Be part of an iconic charity with over a century of history supporting the Armed Forces community.

For the full job description and more information about the role please download the Candidate Pack.

Due to the travel requirements of the role and the region covered, it is essential that the post holder holds a full driving licence and access to a car for business purposes. 

How to apply

To apply for this position please click "Apply for this job" to submit your CV and a covering letter outlining how you meet the essential criteria in the person specification. Please address your covering letter to Debbie Boughtflower, Director of Operations.

Top tip: we don't recommend using AI to generate your covering letter (we've seen a lot of covering letters and we promise, we can tell!) - we want to know what makes YOU a good fit for the role, and AI covering letters can't capture your personality, values and qualities, or what makes your specific combination of skills and experience an ideal candidate. 

The closing date for applications will be 15 June 2025. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered. 

To arrange an informal conversation about the role, please contact Debbie Boughtflower.

Click here to apply for the role of Services Manager

No agencies please.

The successful candidates will be subject to an enhanced DBS check. 

Applying for a role at The Poppy Factory

We usually post jobs with a fixed closing date, although in exceptional circumstances we may review applications on a rolling basis - this will be clearly stated in the job advert.

All applications will be reviewed together following the closing date, and we will shortlist candidates for interview.

We will often conduct first stage interviews via Microsoft Teams, and this may be followed by a second stage interview in person at a suitable location (either in our Richmond offices, or at meeting rooms locally, for regional roles). Where possible, we'll include anticipated interview dates in the job advert.

We will keep you updated on the status of your application, so even if you are not successful, we'll never leave you hanging. We know you'll be anxious for updates, but please be patient - sometimes we receive large volumes of applications and it can take time to thoroughly review and shortlist, or to make a selection following interview. We will get in touch with the outcome of your application or interview as soon as we have an update for you.

We've compiled some advice to candidates which may be helpful as you prepare your application.

Equality, Diversity and Inclusion

We are committed to equality, valuing diversity and promoting inclusion within our workforce.  As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) and LGBT+ candidates as these groups are currently under-represented in our organisation.

As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. 

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

We are a family friendly employer and happy to discuss flexible working.

About The Poppy Factory

The Poppy Factory aims to be an exemplar employer. We recognise the impact that working with a challenging cohort can have on our staff, which is why we prioritise work/life balance and support mechanisms including training, supervision and EAP provision.

The Poppy Factory provides competitive terms and conditions of employment, including:

· Opportunity for home-based/hybrid and flexible working

· 28 days’ basic annual leave per year (including a day in lieu of Armistice Day, and 3 days’ Christmas closure), rising to 32 days with long service, plus bank holidays

· Double-matched pension contributions up to 10% employer contribution

Are you passionate about fundraising?

Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are looking for a passionate and driven Fundraising Manager to help us take our fundraising to the next level.

The impact you will have

Working alongside the Head of Fundraising, you will inspire funders, donors and local companies to support our work. You will develop compelling applications to Trusts and Foundations and build strong relationships with grant managers.

Supporting the delivery of our annual calendar of public fundraising events, you will manage communications with public supporters and work closely with the Marketing and Communications team to develop innovative fundraising campaigns and social media content.

This is an exciting time to join Connection Support as we celebrate our 30th anniversary and turn our focus to preventing homelessness long before it happens, as well as continuing to provide support for those in crisis. You will be joining a supportive and friendly team and will work closely with colleagues from across the organisation to deliver fundraising activities and raise the profile of Connection Support.

Contract: Permanent. Hybrid/any of our offices in Oxfordshire, Buckinghamshire or Milton Keynes

Hours: Between 30 – 37.5 hours per week

Salary: £37,011 - £38,763 per annum, dependent on experience (pro rata for part- time)

Closing date: Tuesday 24th June at 10.00am

Interviews: Thursday 3rd July

About you

You have a strong track record of generating income from a range of funders, with a proven success of securing grants from Trusts and Foundations. You also have up-to-date knowledge of fundraising best practice and current fundraising trends.

It would be great if you have experience of planning and supporting fundraising events, and experience of developing corporate partnerships.

Your values align with ours, and you are as passionate as we are about solving homelessness and mental ill-health.

What we offer in return

Connection Support is committed to equality of opportunity, to being fair and inclusive and ensuring everyone is treated is valued, treated with respect and has a positive experience.

We welcome applications from all backgrounds and underrepresented candidates, including but not limited to Black, Asian, ethnic backgrounds, people with disabilities, neurodivergent people, LGBTQIA+, men, women, and people with lived experience.

We have been named as one of the top 10 charities to work for in the UK by Best Companies and offer fantastic benefits including 30 days annual leave (pro rata for part time), plus bank holidays, sick pay, and an enhanced benefits package which includes cover on health benefits, eco travel incentives, childcare discounts, retail discounts and much more. 

Should you need additional support with your application or require adjustments to any part of our recruitment process please don’t hesitate to ask. We are more than happy to help, drop us an email or call direct to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.