Support jobs

Operations Manager

Not only do the team at Bristol charity, Integrate UK believe in giving young people a voice – they have been hard at work in making sure those voices are creating future leaders. Sound like a cause you’d like to get behind?

This youth-led charity is looking for an Interim Operations Manager who can bring their experience and collaboration skills to co-develop this role, and you might just be who they are looking for!

Role: Operations Manager

Salary: £42,000 to £45,000 (depending on experience)

Location: Bristol

Hours: Full time

Contract: Contract/interim

Closing Date: 11th July 2025

About the Role

Are you a strong leader who can motivate a small team? Support their CEO, Lisa Zimmerman, in championing a positive organisational structure? Then, here’s a look at some of the tasks they need you to take leadership on in this role:

· Day-to-day activities: Responsible for overseeing the day-to-day activities of the charity and of the project team and ensuring that all goals and objectives are met in a timely manner.

· Workforce management: Responsible for HR planning and policies, appraisal, staff development, performance management and reviews and staff wellbeing.

· Finances: To support our outsourced bookkeeper with financial admin in liaison with the CEO.

· IT involvement: Oversight of IT systems and processes alongside our outsourced IT provider.

· Developing systems: Ensuring that the necessary policies and procedures are in place, up to date and being complied with and that staff are appropriately trained, supervised and supported.

· Impact and reporting: Develop and implement a standardised dashboard of KPI’s for regular reporting. Support the production of reports for funders ensuring processes are in place to ensure that indicators and outcomes are met.

There’s great flexibility on these, so they are hoping you can help them work towards something special!

This is a new role for Integrate UK, with the aim to bring in an experienced operations resource (initially on an interim basis) to support their CEO and Co-founder – allowing her to focus more of her time on their strategy, partnerships and growth and impact.

About You

Being comfortable getting hands on with the above duties should be something that you’re keen to do when it comes to advocating for young talent! The team need you to come in and quickly understand what they do at Integrate so you’ll need to be:

· An experienced Operations Manager with proven experience in a charity or youth work setting.

· Experienced in performance management and staff development.

· Flexible and adaptable, turning your hand to all manner of things at short notice.

· Strong at time management, self-management and organisational skills, with proven ability to organise and prioritise own and others’ workloads.

· Able to keep track of our finances, systems and IT.

· An excellent communicator with good interpersonal, listening and collaboration skills.

Given the nature of our work, which includes sensitive issues such as FGM and honour-based abuse, we particularly welcome applications from women with lived experience of gender-based violence and from backgrounds that reflect the diversity of the communities we support – they are looking forward to hearing from all candidates who can align with their values and mission! Sounding good? We’d love to hear from you.

About Us

Integrate UK are investing in the skills, passions and talents of young people aged 12 to 24, to nurture future leaders who promote their vision of a society based on gender and racial equality and community cohesion.

Their work with their young leaders may involve script and film development, a stage production, song writing or organising and hosting an annual conference whereby they showcase all the brilliant work created throughout the year. Creativity to lift young minds is at the heart of this charity!

Central to their decision-making are 10 Junior Trustees who lead youth steering groups and report back to the Board of Trustees. They are crucial as they keep the team on track, share constructive feedback and inform all aspects of their service in: ‘inspiring young people to take an active and positive role in society and help them create the change they want to see.‘

What matters to them: Company Culture

The mission

By providing young people with the skills, opportunities and platforms to lead and to deliver the changes they want to see in terms of gender and racial equality, they also nurture their aspirations, enabling them to achieve their full potential and to change, define and determine their own lives and those of future generations.

You may also have experience in other areas such as Operations,  Operations Manager, Operations Lead, Operations Team Leader, Operations Deputy, Operations and Finance, Operations and HR, HR Manager, Finance Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you interested in being part of a team making a tangible difference in Norfolk? Can you harness technology, data, and communication strategies to amplify community impact? Do you have experience in CRM, data analytics, and systems optimisation? If so, you might just have found your dream job.

This new role is pivotal to Norfolk Community Foundation’s desire to harness technology, data, and communication strategies to amplify community impact.

About the role

The Head of Digital Transformation and data strategy reports to the Director of Finance and Operations and is part of the Senior Management Team working closely with the Chief Executive.

Key responsibilities will include:

• Modernising systems and workflows to enhance organisational efficiency and resilience.
• Leveraging data insights to inform strategic decisions.
• Strengthening digital communications for stakeholder engagement.
• Driving responsible innovation, including AI and automation, to improve efficiency and impact.

About you

We are looking for someone with a strong track record in strategic leadership and digital transformation, who can confidently set a vision and drive innovation across an organisation. You will be experienced in managing CRM systems (particularly Salesforce), data analytics, and optimising systems to improve performance and efficiency.

You will have excellent analytical and problem-solving skills, with the ability to translate complex data into meaningful insights and actions. A deep understanding of cybersecurity, GDPR, data governance, and risk management is essential, as is a forward-thinking approach to emerging technologies, including AI and automation. This is a fast-paced role that requires initiative, adaptability, and a passion for continuous improvement.

What can we offer you?

We have a range of benefits that we offer our staff, including:

• 25 days holiday (pro rata) plus bank holidays.
• Up to 3 ‘Development Days’ a year to pursue passions, volunteering or learn new skills.
• Flexible working options available.
• A health and wellbeing plan, providing money back on optical, dental, physiotherapy and more, access to advice and support, and discounts and rewards from hundreds of leading retailers, restaurants and destinations.
• Pension scheme.
• Death in service cover.
• Training and development opportunities.
• Visits to see the impact of the difference the Foundation is helping to make happen.

Who are the Norfolk Community Foundation?

We are a local charity with a clear vision of strengthening communities from the bottom up to make Norfolk a vibrant and fairer place to live. Working in partnership with local charities and community groups by providing them with funding, leadership and guidance, we help to inspire local people and those with an interest in Norfolk to give funds, time and resources to support their communities.

South West Advocacy Network supports and empowers people to have a voice, by ensuring access to quality, independent advocacy. We believe that everyone has the right to be heard & respected, the right to choice in decisions about themselves and the right to be safe.

Service Managers are responsible for their services meeting targets and delivering on contract requirements, including providing the data required for contract and organisational monitoring.
The Service Manager role assumes responsibility for all aspects of SWAN’s West Berkshire statutory advocacy services. This includes IMCA, Paid Rep, Care Act and IMHA. Our Service Manager is also responsible for the delivery of SWAN’s social value projects in West Berkshire.
The role requires a positive approach and a high degree of personal responsibility. The Service Manager is responsible for the West Berkshire team’s performance. Service Managers are experienced and inspirational leaders. You will be working remotely, but within easy commuting distance of West Berkshire.  They have, or are willing to work towards, a level 5 management qualification.
The post is subject to 2 references including previous employer, evidence of right to work in the UK and an enhanced DBS check.

FTE salary is £31,602.88 - £34,533.32 (actual £25,623.97 - ££27,999.99) and the lower salary will be paid to new starters unless they hold the relevant qualifications.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

We are seeking a forward-thinking Business Communications & Marketing Manager to lead our strategic business communications and marketing initiatives with a clear focus on emerging technologies and AI. Working within a small, dynamic team, the Business Services Communications and Marketing Manager will play a pivotal role in creating and managing engaging, compelling, high impact communications across digital and print platforms to support critical growth. The postholder will need to remain adaptive to fast-paced tech advancements, whilst aligning tightly with the charity’s innovation-driven mission. 

To apply: 

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is midnight on 20 July 2025.

Interviews will likely be held during the weeks of 4 and 11 August 2025.

We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

Any questions, please contact jobs @ unseenuk. org. 

We are looking to recruit an Assistant Registrar to join our team based in London. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £32,780.70 per annum.

This is a Hybrid role.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

Purpose of the Assistant Registrar role:

As our Assistant Registrar, you will contribute towards administering the legal and logistical aspects of collections management for outward and inward loans, the maintenance of the Accessions Register, and coordinating regular auditing checks

Key responsibilities of our Assistant Registrar include:

• Support in the development and maintenance of Collection policies, procedures, and standards
• Ensure that full, proper, and legal documentation of all Museum transactions concerning Collection material is implemented in accordance with Museum policy and procedure
• Assist in the administration and monitoring of the documentation, handling, and transportation of objects in support of curatorial activities
• Help provide advice and training for Museum staff and volunteers on Collections Management
• Act as courier, both virtually and in person, when assigned, for the transportation of objects nationally and internationally
• Keep abreast of changes in government legislation and museum standards relating to Collections Management, by examining current practice in other institutions, by engaging with mutual interest groups and implement improvements as necessary
• Support the wider team in aiding the successful delivery of collections related activities such as exhibitions, touring exhibitions and public events
• Ensure appropriate insurance/indemnity cover is in place for all objects on loan to and from the Museum
• Support with exhibition and touring logistics, including devising loan agreements, obtaining condition assessments and arranging packing and transport or objects
• Ensure location tracking of objects is kept up to date throughout the loan process
• Undertake loan inspections for current and potential outward loans
• Contribute towards the development and maintenance of Collection records, including the Accession Register and documentation systems
• Support in the analysis of CMS data, including research into provenance and copyright status in order to ensure accuracy, conformity with Cataloguing Rules, Collections Management policy and procedure

What we are looking for in our Assistant Registrar:

• Degree level qualification or equivalent experience in a museum or heritage environment
• Practical experience in museum documentation and collections management
• Experience in the use of Collections Management systems, including Collections Management databases, and literate in Microsoft packages
• Experience in an assistant registrar or documentation/collections officer post in a museum or heritage organisation
• Knowledge of UKRG reports and the Government Indemnity Scheme, and the processes involved in administering the scheme
• Experience in undertaking and coordinating storage audits within a heritage organisation
• Knowledge of Collections Management standards and able to demonstrate practical experience of their application in a heritage environment
• Experience handling a wide variety of object types and in moving, packin,g and transporting museum objects
• Knowledge and experience in the logistics of transporting museum objects

Closing date for applications: 27 July 2025
Interviews will take place on: 06 August 2025

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with organisations that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark beating, sustained outcomes.

We provide them with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

About the team

This is an important role based in a busy Operations team which covers office management, information technology, finance and human resources. The team play a key role in supporting the organisation to achieve its mission of supporting young people from disadvantaged backgrounds to succeed.

The Operations team comprises the Director of Finance and Operations, HR and Learning Manager, Head of Finance, HR Officer, Finance and Operations Assistant and a part time Administrator. Payroll and IT support are outsourced.

About this role

The Executive Assistant (EA) to the Chief Executive at Impetus plays a vital role in providing high-level administrative and project management support to the Chief Executive and ensuring the smooth operating of the Senior Management Team (SMT). The EA acts as a key liaison between the Chief Executive and internal/external stakeholders, managing sensitive information and handling a wide range of administrative and executive support tasks.

This dynamic position requires the ability to anticipate needs, think critically, and offer creative solutions to problems with a high level of professionalism and confidentiality.

Key responsibilities

Executive Support:

• Provide sophisticated calendar management for the Chief Executive.
• Serve as the primary point of contact for internal and external stakeholders on all matters pertaining to the Chief Executive, including those of a highly confidential or critical nature.
• Prioritise and determine the appropriate course of action, referral, or response, exercising judgement to reflect the Chief Executive’s style and organisational policy.
• Prioritise inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Anticipate the Chief Executive’s needs (e.g. travel bookings, briefings, preparation time) in advance of meetings, conferences, etc.
• Coordinate all SMT meetings and offsites and assist with staff meetings and events as needed.
• Work closely with the Chief Executive to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Act as a "barometer," having a sense for the issues taking place in the environment and keeping the Chief Executive updated.
• Provide a "gatekeeper" and "gateway" role, providing a bridge for smooth communication between the Chief Executive and staff, demonstrating leadership to maintain credibility, trust and support with the senior management team.
• Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organisation including: assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expenses.

Governance:

• Act as a liaison and provide support to the Board of Directors.
• Arrange and handle all logistics for Board meetings, sub committees and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials and record meeting minutes.

Operations Support:

• Support a professional and effective office/remote working environment for Impetus staff.
• Assist the Director of Finance and Operations (DFO) with any ad hoc Operations duties and projects, such as an office move, health and safety reviews, optimising remote and agile working.
• Assist the HR and Learning Manager with HR administration, including straightforward queries, recruitment support and ad hoc projects where needed.

Person specification

Essential:

Qualifications and Experience

• Significant executive support experience, acting as a trusted advisor and support to senior colleague/s (ideally within the charity or not for profit sector).
• Good business acumen and a keen interest and understanding of operations support.
• Excellent technical skills. Experience utilising CRM systems effectively; expert proficiency with Microsoft Office; ability to design and edit graphic presentations and materials.
• Exceptional organisational skills and impeccable attention to detail.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Ability to complete a high volume of tasks and projects with little or no guidance.
• Excellent judgement and problem solving; with the ability to make appropriate, informed decisions regarding priorities and available time.
• Excellent project management and planning skills, including effective contingency planning and responsibility for managing actions, people and priorities.

People and Communication skills

• High degree of proactive professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, charity partners, donors, and other external stakeholders.
• Work flexibly, collaboratively and creatively, with the ability to adapt to change, and work effectively as part of a team, remain calm under pressure and support others where required.
• Commitment to a continual focus on improving service to stakeholders, both internal and external.
• Excellent written and verbal communication skills with experience of writing in a variety of formats and communicating complex and sensitive information in a clear, correct, coherent and professional manner.
• Ability to influence and negotiate, presenting arguments or proposals with skill and confidence.
• Ability to maintain a high level of integrity and discretion when handling confidential information, dealing with sensitive issues and managing conflict.

Commitment to Impetus’ mission and values

• Ability to act as an ambassador for the organisation.
• A commitment to equality, diversity and inclusion with the ability to execute work with a diversity, equity, and inclusion lens.

Desirable

• Experience working in the charity or not for profit sector.
• Experience working with a not for profit Board.
• A keen interest in youth and/or education sector.

Our commitment to equality, diversity and inclusion

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Monday 14th July 2025.

Interviews

First round interviews will take place: 21st July 2025.

Second round interviews will take place: 28th July 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Our client is a leading national membership network that supports healthcare providers across the UK, from acute and primary care to mental health and diagnostics. Through advocacy, insight, and collaboration, they help ensure high-quality care for both NHS and private patients. 

As Membership & Administration Officer, you’ll be at the heart of the member services team, helping members feel welcomed, supported, and connected throughout their journey. 

About the role 

This is a pivotal frontline role supporting over 100 members and commercial partners. You will be the friendly and professional first point of contact, managing queries, maintaining accurate CRM data, onboarding new members, and ensuring excellent service delivery. 

You’ll also contribute to insight projects such as engagement surveys, reporting, and CRM improvements, helping to deepen the organisation’s understanding of its membership and inform future service development. 

This isn’t just a back-office admin role, it’s about delivering a proactive, people-first experience where members feel seen, supported, and truly valued. 

What we’re looking for 

You will thrive in this role if you’re passionate about people, service, and operational excellence. We’re open to candidates from a range of sectors, particularly those with a proven track record of delivering exceptional customer or member experiences. 

We’re looking for someone who can bring: 

• Strong interpersonal skills, warm, confident, and professional with internal and external stakeholders 

• Experience using CRM systems (ideally HubSpot) to manage data, generate reports, and support communication 

• Excellent attention to detail and strong organisational skills 

• A proactive, solutions-focused approach with the ability to manage multiple priorities 

• Experience in membership, customer service, or stakeholder-facing admin roles 

• Familiarity with Canva or email marketing platforms, such as Mailchimp, is a bonus but not essential. 

Why join? 

You will join a small, passionate, and collaborative team working on key national healthcare issues. You will have the opportunity to shape member engagement, contribute to digital and service innovation, and work with purpose every day. Hybrid (2 days/week in Central London office)

We are committed to a fair and inclusive recruitment process. If you require any support or adjustments at any stage, please let us know. 

Our partner seeks an all-round finance manager to take on the responsibility for supporting the smooth running of the finance function for a 3 month period.

Responsibilities

• Oversee the finance functions of the main charity and its associated trading entity, maintaining accuracy and efficiency across all financial records and transactions.
• Prepare monthly management accounts & analysis, ensuring these are properly communicated with budget holders.
• Prepare and present financial summaries and insights to support strategic decision-making by senior leadership and the Board of Trustees
• Maintain the cashflow forecast.
• Ensure all financial practices align with tax regulations, including VAT, Gift Aid submissions, and the preparation of required filings, including quarterly VAT returns.
• Process the payroll and administer the pension scheme.
• Liaise with external suppliers and manage banking arrangements.

Requirements

• Qualified or part-qualified accountant, with experience working in a similar role within a charity in the UK.
• Experience of preparing monthly management accounts, cashflow forecast, and summaries for senior leadership.
• Strong communication and business partnering skills, able to work effectively with finance, non-finance and senior leadership team members.

This is a 3-4 month fixed-term contract with an immediate start preferred. The organisation offers hybrid or remote working from the UK; the successful candidate will need to be in the UK for the duration of the contract, and therefore have the right to work.

Summary

This role is for an initial period of 1 year, but with the potential for it to become permanent for the right candidate and subject to funding.

About the Department

The Church of England Pensions Board provides retirement services to those who serve or work for the Church. Both a regulated pension fund and registered charity, more than 43,000 people rely on us for their pensions. A leader in ethical and responsible investment, we carefully steward the £3.4bn of pension savings entrusted to us to not only grow our members' pensions, but also to drive systemic and lasting change across the industries and sectors in which we invest for a just and sustainable world. The Board also supports 2,500 retired clergy with housing, including managing a national portfolio of 1,200 rented homes and Community Living options.

We are working to open new choices and forms of support for our members around their future retirement plans, with housing and financial service industry partners. This includes bringing new tailored products to life on home ownership, financial advice, coaching and financial wellbeing, harnessing the expertise of those partners. We are now looking for a skilled Product and Partnerships Manager, to manage setting up these new future partnerships for success

Working as part of an Implementation team, this role will manage the design and stand up of innovative new partnerships to support our customers with their retirement plans This will involve working with proposed partners to finalise the 'nuts and bolts' of how new products and referral paths will work in practice, with a focus on housing and financial services partnership areas. It will also involve setting up commercial arrangements that offer value for money and prioritise a seamless customer experience. Using your expertise, you will also support our teams to make the most of and broaden existing partnerships.

Working as part of one of our programme teams, and with NCI finance, audit & risk and procurement teams:

• Quickly understand the existing partnership landscape - assessing where we need to formalise fledgling partnerships to bring new products and choices to our members, and where we need to conduct more due diligence or cultivate new opportunities.
• Build a good rapport with prospective partners, setting out a clear plan for getting from detailed design to a workable product and customer journey as quickly as possible.
• Working with partners to ensure excellent customer experience for our members, with seamless integration into other services and support offered by the Church.
• Run procurement and commercial negotiation processes to formally establish essential partnerships- likely to be a mix of invitation to tender style processes, and more innovative investment partnerships.
• Work collaboratively with internal colleagues to establish robust back-office processes to govern flow of money and data between partners and the Church, including defining and implementing feedback/reporting processes.
• Set the foundations of good partnership/supplier management, including a strong focus on quality assurance.
• Provide expertise to our team on navigating regulated markets e.g. knowing what type of questions to ask and when to seek specialist advice.
• Work with communications colleagues, to ensure that new choices supported by partners are communicated appropriately mindful of regulatory lines and the intended audience.
• Coach and support colleagues who are setting up signposting/informal partnerships with a range of housing providers, as to how to establish those relationships and ensure their success.
• Design and implement the right horizon scanning mechanisms within the team to help colleagues keep abreast of relevant developments around in financial advice, housing and related markets.
• Monitor feedback on relationships and work with partners to evolve services.

• A salary of £59,248 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

CRM Manager
Location: Helimed House, Norwich
Hours: Full-time, 37.5 hours per week. Hybrid working 3 days per week in the office, 2 days home working
Contract: Permanent
Annual Salary: £36,930 per annum

East Anglian Air Ambulance (EAAA) is a regional Charity providing life-saving care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond. Two state of the art helicopters and a fleet of critical care cars take our crew of skilled HEMS paramedics and doctors to the scene of the incident, to provide advanced pre-hospital emergency medical care.

We have an exciting opportunity for an experienced CRM Manager to join our lifesaving charity.

You will lead the continued development of EAAA’s CRM system, working with stakeholders and our third-party supplier to ensure operational processes and integrations are compliant and fit for purpose.

Delivering up to the minute intelligence derived from the CRM, you will ensure all teams understand their audiences and trends enabling them to create effective supporter journeys and deliver an excellent supporter experience.

You will have significant experience of managing a CRM system in a target driven environment and have a high level of competence across the Microsoft portfolio. Business intelligence experience in a customer focussed setting and competence in using reporting tools such as Power BI or Tableau is essential.

The CRM is the heart of all our fundraising, financial and supporter engagement activities and is used by all charity staff who are not directly operational; its reliability and accuracy are critical to the charity’s financial sustainability, making this role integral to ensuring the system performs at its best.

This role will involve occasional travel to other EAAA sites across the region so a full driving licence and access to your own vehicle is essential.

You will be joining a truly inspirational organisation. EAAA not only operates with total patient focus but provides a supportive working environment where everyone can develop and make a difference – Together We Save Lives.

Closing Date: Monday 21 July (9am)
Interview Date: Monday 28 July at Helimed House, Norwich

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

No agencies please.

About us

Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.

Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team.

The successful candidates will provide end to end telephone and web chat support for new Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit. You will also be able to identify clients who due to transition to Universal Credit via Managed Migration and support them through the process and application. You will be confident in your ICT skills to support clients in making their claim.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service.

About the Role

Advice Giving

• Provide advice through telephone and webchat
• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities
• Supporting clients to use ICT to make their new Universal Credit claim
• Use Citizens Advice resources to find, interpret and communicate the relevant information to clients
• Complete benefits checks when appropriate
• Research and explore options and implications so that clients can make informed decisions.
• Act for the client where necessary using appropriate communication skills and channels.
• Refer internally or to other specialist agencies as appropriate.
• Ensure that all work meets quality standards and the requirements of the funder
• Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
• Complete the required training to comply with quality assurance processes

Research and campaigns

• Support our research and campaigns work through various channels including case studies, data collection and client consent

Professional development

• Keep up to date with legislation, policies and procedures and undertake appropriate training
• Read relevant publications
• Attend relevant internal and external meetings as agreed with the line manager
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate

Administration

• Use of telephony and IT equipment for multichannel delivery of advice services
• Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis
• Ensure that all work conforms to your organisation’s systems and procedures

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
• Demonstrate commitment to the aims and policies of Citizens Advice
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
• Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.

Requirements

1. Recent knowledge and experience of the benefits systems, including experience of carrying out accurate benefit check calculations in a professional setting
2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
3. Experience of providing advice through telephone and web chat
4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
5. Ability to interpret complex information and convey it in a way that is understandable to clients.
6. Good ICT knowledge with an ability to support clients with their online claim application
7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.
8. Assist with research and campaigns works by providing information about clients’ circumstances
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
10. Ability to meet targets and excel against objectives.
11. Ability and willingness to work both on own initiative and as part of a team.

Adviser - (Communities) Leeds (North/East)

Ref: REQ004335

Part Time – 28 hours per week

£25,039.20 a year (£31,299 a year full time equivalent)

Leeds LS10 1JF

Engage your community – Join Us as an Adviser- Communities

Make a Lasting Difference for Disabled People in Your Region

Are you passionate about making a real difference at the grassroots level?

Do you want to help drive social change and champion disability rights in your local area?

Can you bring together people, partnerships, and ideas to create lasting impact?

Are you ready to support events, campaigns, and conversations that tackle inequality head-on?

Do you have the energy and skills to mobilise communities?

If this sounds like you, join us as our Community Adviser and help turn passion into power.

What we’re looking for:

• An enthusiastic and bold presence in our local hub and the community.
• You will deliver direct support and spark change on the ground.
• You can support the creation and running of impactful local events and campaigns.
• You are a brilliant communicator who can build excitement both on social media and in the office.
• You can bring people together from across the region to champion Scope’s mission.
• You can inspire others and make things happen.
• You have a digital know-how and a proactive, ‘let’s go’ mindset.
• You have a genuine fire for justice and for advancing disability rights.
• You show an appreciation of Scope’s values and our ambition of everyday equality for disabled people. 

This is your opportunity to support driving real change community by community.

Please make sure you explain in your application, with examples, how you can meet these important skills.

For more information about the role’s responsibilities, and the skills and experience required please use the Link to full job description.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

If you require adjustments through your journey with us, please email us via our website.

Find out more about asking for adjustments at interview.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus bank holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

How to apply

To apply please visit our careers site via the link and apply online.

Application closing date: 11:59pm GMT, Wednesday 23 July 2025.

Thank you for taking an interest in applying for this role at Imperial Health Charity.  We are looking for an enthusiastic and skilled Fundraising Manager to join our ambitious fundraising team. 

You’ll be instrumental in developing the charity’s events and community fundraising programme, which includes managing the charity’s bespoke and third-party events portfolio. You will lead on our memory and celebration fundraising, as well as manging your own fundraisers, to ensure we are offering excellent supporter care to existing and future supporters. You will also be responsible for achieving your own targets and objectives, as well as providing ongoing monitoring against agreed milestones and KPIs.

You will ensure compliance with fundraising best practice at all times in accordance with the Fundraising Regulator.

Are you a confident communicator with a passion for building impactful partnerships? Do you have the drive to secure high-value collaborations that help change lives?

We’re looking for an experienced and driven Partnership Development Manager to join Mencap’s Corporate Partnerships team. Who will lead on securing six- and seven-figure partnerships with some of the UK’s biggest brands, across sectors like finance, tech and retail. You’ll build and manage a strong new business pipeline, with a focus on long-term strategic partnerships.

This is a full-time, permanent position based in London. While we offer flexibility around your primary work location, there is an expectation to attend office once a week and for ad hoc meetings.

Your key responsibilities as a Partnership Development Manager

• Lead on securing six- and seven-figure partnerships with some of the UK’s most recognisable brands across sectors such as finance, tech, and retail.
• Build and manage a strong new business pipeline, with a focus on long-term, strategic partnerships.
• Represent Mencap externally with professionalism and confidence, building relationships that align with our mission.
• Collaborate across internal teams to deliver compelling proposals and partnership pitches.
• Use data and insight to inform your approach and maximise partnership value.
• Steward relationships with clarity, creativity, and a commitment to shared impact.

Do you have the experience to be our Partnership Development Manager?

We’re looking for someone who brings:

• A strong track record in corporate fundraising or B2B sales
• Experience securing large, multi-year partnerships
• Excellent relationship-building and stewardship skills
• The ability to write, speak, and present with influence and impact
• Confidence using data and insight to shape strategy
• A proactive, collaborative working style

If you have a passion for partnership development and want to help Mencap build a more inclusive future, then please apply now with an up-to-date CV.

Interviews will begin on 21st July and will be held via Microsoft Teams. Please note there will be multiple stages to the interview process. We will close the role early should we find a suitable candidate. Therefore we recommend that you apply as soon as possible.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.