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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,301 p.a.
By joining us you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training
Posted 6 days ago Apply Now
The British Psychological Society, Multiple Locations (Hybrid)
£32,000 (plus £3,500 LWA if living within M25)
Posted 2 days ago Apply Now
Friends of the Earth, Cardiff (Hybrid)
Regional £38,304 - £40,354 per annum
Posted today
Closing in 4 days
Médecins Sans Frontières/Doctors Without Borders (MSF), London (Hybrid)
£40,682 per year
Join a highly successful fundraising team managing day to day functioning of our CRM system and more!
Posted 2 days ago
Closing in 2 days
Detention Action, E2, London (Hybrid)
Starting at £35,000 per annum (pro rata if part-time)
Posted 3 weeks ago Apply Now
Closing in 5 days
upReach, England (Hybrid)
£26,575 per year (Bristol, Nottingham, Manchester, Newcastle), £29,150 per year (London)
Posted 2 weeks ago
Closing in 6 days
Royal Horticultural Society, Greater Manchester (Hybrid)
£31,000 per year pro rata
Posted 1 day ago
Acts 435, York, York (Hybrid)
£25,000 - £30,000 per year pro rata
Posted 2 weeks ago
RCOG - Royal College of Obstetricians and Gynaecologists, Central London (On-site)
£5,104 per annum (£25,518 per annum, pro rata)
Posted 1 day ago
Page 63 of 110
Stoke-on-Trent (On-site)
£25,301 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years,  Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society. Nationally, the Citizens Advice helped 2.66 million people during 2022-2023.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Our Consumer Service alone helps on average 120,000 consumers each year across the country to tackle the problems they face, for example  energy supply, holidays and transport, buying or repairing a car, scams, problems with purchases for goods or services, post, insurance and many more.

As a Consumer Service advisor, you will be responsible for handling calls, webchat and webforms received through our national help desk. You will assist consumers by providing free advice and information on contracts for goods and services before, during, or after purchase, including legislation or industry regulations and practical guidance.

Purpose of the job:

Through your excellent communication skills and attention to detail, you will be able to provide accurate and detailed information to consumers and businesses across the country, whilst achieving your individual KPI’s and targets.

By joining us as a consumer service advisor you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training where you’ll quickly become an expert in providing advice to help consumers with the problems they face. Upon completion of probation, you will be able to develop your skills opening up opportunities for progression within the team when available.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: 08 May 2025
Closing date: 07 June 2025 at 00:00
Tags: Advice / Information, Social Care / Development, Delivery, Engagement / Outreach