Support jobs

We're growing our amazing team and looking to recruit two fabulous new staff who want to work alongside people as they find their pathway to travel out of homelessness.

The 999 Club

The 999 Club has stood on the corner of Deptford Broadway for more than 30 years, working with and supporting the local community. Our focus now is on people who are street homeless, rough sleeping or unhoused and those who have no recourse to public funds. As the 999 Club, people who use our services are our members.

The Gateway

Our day centre, The Gateway, is open five days a week and provides a welcoming, safe and friendly space where our members can spend time away from their usual situation and sort out practicalities like getting laundry done, taking a shower, charging their phone and having something to eat. It’s where our Intervention Team are often based as part of their work, empowering our members.

The Intervention Team

Working alongside the Essential Services Team and an amazing team of volunteers the Intervention Team provide triage, assessment, holistic progression planning, advocacy and support for members of the Gateway, identifying and addressing their immediate housing situation as well as wider social, health and wellbeing issues with the ultimate aim of them finding a pathway out of homelessness.

Who We’re Looking For

We’re looking for people who like people, who care about doing a good job and want to be part of a dynamic team, providing the best service possible. We want team members with common sense, who are assertive, compassionate, have a sense of humour and a no- nonsense, positive attitude looking to make a difference in their community.

We’re looking to recruit two Intervention Workers – one for complex interventions where there are additional factors. This would best suit someone with experience whilst the brief intervention role would suit someone with transferable skills but little to no experience in the homelessness sector.

Why You Should Apply

This is a really exciting opportunity to join the team as we evolve service delivery, creating clear pathways for people who have different journeys to travel out of homelessness.  

The hours of work are Monday-Friday 08:45h-16:45h.

Staff benefits include

· 27 days annual leave (plus Bank Holidays), increasing each year to a maximum of 30 days 

· 3% pension contribution on qualifying income 

· Employee Assistance Programme 

· Cycle to work scheme 

· The opportunity to be part of a truly amazing team doing truly amazing work

We have an exciting opportunity for an Independent Stalking Advocate Caseworker to join the Lancashire team based at Preston working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our Preston Office. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. .

As an ISAC you will be:

• Focusing on victims at high risk of harm from stalking and harassment & will provide a pro-active, short to medium term crisis intervention service through individual safety planning, advocacy, emotional and practical support.
• Supporting victims face to face or by telephone to access services to keep themselves & family safe.
• Developing individual safety plans to meet client's needs as identified in the needs & risk assessment.
• Providing advocacy, emotional and practical support and information to victims including legal & civil options, housing, health & finance as well as support through the criminal justice system.
• Participating in multi agency meetings providing the voice of the client & ensuring actions are followed up.

You will need:

• a good understanding of stalking, harassment & domestic abuse
• knowledge of domestic abuse related harassment and stalking & its impact
• experience of risk assessment, safety planning & risk management
• knowledge of Safeguarding & the legal responsibilities surrounding this
• theoretical, practical & procedural knowledge of civil and criminal justice remedies
• experience of working within a multi-agency & legislative framework
• the ability to manage a complex caseload & prioritise effectively
• strong crisis management skills & the ability to deal with stressful & difficult situations
• Have excellent communication, negotiation and advisory skills, both written and verbal.
• good IT skills, able to use various IT applications competently including, Microsoft Word, Excel etc. and Case Management systems

Please see attached Job Description and Person Specification for further details:

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Centre Support Assistant

Harrogate, North Yorkshire

Part-time, 22.5 hours per week, some evening and weekend work may be required

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Donations Sorting Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

We are currently looking for two Centre Support Assistants to join our Retail, Services and Operations team.

The role will be interesting and varied and will provide support across departments to ensure the centre is able to operate efficiently and effectively 7 days a week. We recognise that this a varied role and all appropriate training will be provided, to ensure you possess the knowledge to effectively operate as part of all our customer facing teams, as well as within our donation centre.

Reporting to the Centre Manager, as Centre Support Assistant, your primary role will be to provide a professional and warm welcome to the Yorkshire Cancer Research Hornbeam Centre. You will undertake administrative tasks to support the delivery of the Active Together Harrogate service and the smooth running of the centre. You will also provide cover across our Donation Centre, Delivery Team, Café and Hornbeam Shop as required.

Specifically, you will:

• Help create a welcoming, professional atmosphere and deliver high standards of customer service for all donors, customers and supporters.
• Establish good working relationships with all visitors to the centre.
• Show responsibility for personal health and safety and security, and that of others in the conduct of the role.
• Take ownership of all workplace areas ensuring a high standard of presentation, cleanliness and functionality throughout.
• Respond to and report safeguarding concerns in line with Yorkshire Cancer Research safeguarding policy and procedures.
• Communicate in person, by phone or in written communication to provide information about the Active Together service and wider charity.
• Support Active Together service users to navigate the service and sign-post to approved educational, health and wellbeing resources as necessary, ensuring information is up to date.
• Process referrals and questionnaires, handle eligibility queries and bookings, working closely with the Service Manager and delivery team to ensure consultations and classes are appropriately booked.
• Follow all policies and procedures to contribute to the smooth running of the Donation Centre.
• Ensure donations are sorted and stored appropriately and in-line with Yorkshire Cancer Research procedures.
• Accompany a member of the team to carry out deliveries and collections of furniture and goods across Yorkshire, to and from shops and customers, including disposal of waste materials.
• Assist in all aspects of running our café at Hornbeam Park, including opening and closing procedures, food production, preparation of hot drinks, till operation and cleaning tasks.
• Assist in all aspects of running our shop at Hornbeam Park, including merchandising, till operation and cleaning/tidying tasks.

 

About You

To be considered for this role, you will need:

• To ideally be educated to GCSE standard including Maths and English.
• To have previous experience in a customer facing role and a high level of commitment to customer care is essential.
• To have proven administration experience and experience of maintaining accurate records is essential.
• To have high computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook. 
• To be up to date with safeguarding and confident in raising any concerns. 
• To have a good knowledge of GDPR requirements and how to apply them is essential.
• To enjoy delivering excellent customer service and customer/supporter interaction.
• To be happy to work independently and ask for support where this is needed, but also like to both work with and support colleagues as part of a team working towards a common goal. 
• To have excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences.
• To have strong organisational skills and a high level of accuracy and attention to detail.
• A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
• A check on your employment history by seeking two references
• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
• A DBS check

Please note, this role is not eligible for a visa sponsorship.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 18 June 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Role Purpose

Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. We have an exciting opportunity to join our ambitious Income Generation Team as our Fundraising Assistant. 

This role plays a vital part in helping Winston’s Wish turn up the dial across our Fundraising. Our supporters are hugely important to us. You will act as a first port-of-call for all incoming enquiries, knowing when and how to respond or when to escalate. You will be a cornerstone for the whole of our fundraising team providing dedicated support and assistance to the whole team. You will be a talented admin professional with outstanding customer service skills who is passionate about making a real difference.

Main Responsibilities

• To ensure that we provide an excellent supporter experience to all our supporters.
• Ensure that supporters have all the materials that they need to fundraise for us in time for their activity either as identified by you or as requested by colleagues in the fundraising team.
• Chase expected fundraising income where necessary.
• Manage our stock of supporter materials to reorder equipment and resources as needed.
• Act as a ‘front of house’ for our fundraising team, managing all incoming enquiries, knowing when and how to respond or when to escalate.
• You will identify supporters who could provide compelling content which could be used by the wider Fundraising and Marketing teams to inspire further support including suggesting key individuals who could feature in online and offline publications.
• Diligently maintain records of all interactions with supporters on Salesforce.
• Ensure all activities comply with appropriate legal, regulatory and fundraising good practice and with Winston’s Wish policies and standards.
• Ensure all donations are thanked and acknowledged in a professional and timely manner via relevant channels and by appropriate staff.

All Staff

• Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.

Person Specification

Essential

• Admin Knowledge of a RM database system.
• Proficient in the use of all Microsoft Office applications.
• Excellent customer service skills and a commitment to excellence in supporter relationship management.
• Great interpersonal skills; strong team working skills, able to work collaboratively with colleagues.
• Excellent written and verbal communication skills.
• Excellent time management skills including managing multiple tasks simultaneously and work to deadlines.

Desirable

• Understanding of childhood bereavement.
• Experience in a similar fundraising environment.
• Experience of using Salesforce CRM

Recruitment Timetable

Application deadline: Friday 4th July 2025

Interview date: Friday 11th July 2025

Interview location: MS Teams

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

About us:

The UK Cyber Security Council works to bring together stakeholders to build and drive engagement in the cyber security profession, through developing standards and ethical practice, demystifying career routes into the profession and promoting the profession.

In collaboration with multiple UK Government departments and the National Cyber Security Centre (NCSC) we develop, promote and oversee nationally recognised standards for cyber security, in support of the UK Government’s National Cyber Strategy to make the UK the safest place to live and work online.

The UK Cyber Security Council also offers organisational membership, which is open to all organisations that share an interest in promoting, supporting, and developing the cyber security profession.

 

About the role:

The Business Support Officer role sits within the Professionalisation team at the Council which develops and manages a range of products including the development and management of the Council Standard, cyber security specialisms and professional titles. The team is also responsible for managing and supporting licensed bodies, developing the career framework, and implementing and managing processes for mapping to our Professional Titles.

The role is varied but primarily administrative with scope for the role holder to develop skills and experience in project management, monitoring, reporting, and stakeholder engagement.

Main Duties and Responsibilities (not necessarily in priority order)

· Support the Professionalisation team with the development, implementation and management of cyber security specialisms, mapping and business as usual requirements.

· Undertake administrative tasks across the Professionalisation team that contribute to the professional registration processes enabling cyber professionals to apply for Chartered, Principal, Practitioner and Associate registration.

· Co-lead the Youth Advisory Panel with colleagues with support from the Project Manager – Careers & Skills as required.

· Assist with project and risk documentation. Support and assist with maintaining detailed project plans, models, and tools.

· Provide relationship and stakeholder management and administration where required.

· Organise and support the facilitation of panels, committees, webinars, and other events.

· Liaise with partner organisations and support the delivery of professional registration workshops for applicants/registrants.

· Assist with pilot programmes and transitions as agreed with the line manager, including taking meeting minutes and updating documents including action and risk logs.

· Ensure that appropriate records are added and maintained through the use of the organisation’s CRM system and professional registration Register.

· Contribute to a cohesive approach with colleagues across the organisation maintaining open and effective communication with internal and external colleagues.

· Assist with the preparation of progress reports, as required, for Senior Leadership team.

· Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties.

· Carry out ad-hoc tasks, for the team, supporting the effective and efficient functioning of the Council.

· Represent the Council in a professional manner and act, at all times, in a manner that will not damage its reputation.

· Work from a positive, growth mindset, to solve issues and problems that may arise and to adhere to the organisation’s values.

Essential Criteria

· Experienced administrative and effective organisational skills

· Strong written and verbal communication skills with the ability to present information to a wide audience

· Experience of supporting projects, working to deadlines and managing a varied workload

· Enthusiasm to grow in and with an early-stage organisation

· Good professional judgment and ability to handle sensitive matters with discretion

· Ability to work positively in a remote and fast paced team within the organisation

· Excellent IT and digital skills including Microsoft 365

Desirable

· Knowledge of the cyber security profession

· Knowledge of professional registration and ethics

· Experience of working with diverse and professional stakeholders and maintaining sustainable stakeholder relationships

· Experience using databases, CRM systems and/or project management tools

· Experience working with committees, panels, volunteers and subject matter experts

· Experience of, or a demonstratable interest in education management, careers or outreach activities

This job description is intended as a general guide to the scope of the post and may change in line with the needs of the organisation or at the request of the line manager

 

This job description is intended as a general guide to the scope of the post and may change in line with needs of the organisation and/or at the request of the line manager.

 

Next Steps

 

Deadline for application: Monday 30th June

Interviews: w/c 7th July

Start date: As soon as possible

How to apply:  Please send your up-to-date CV, along with a covering letter showing how you meet the essential criteria and any of the desirable criteria: via the apply button above.

We review applications on a rolling basis and may close the vacancy early if we find the right candidate

Equal Opportunities Statement:

We actively encourage applications from a wide range of people from diverse backgrounds to apply for our positions as we are committed to having a team that is made up of diverse skills, experiences, perspectives and abilities. We actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect as we want to encourage everyone in our business to reach their potential. Please do let us know of you need any additional support or adaptations made to the application process, and we will do our best to accommodate.

Work setting: Hybrid
Salary: Between £29,000 and £31,500 per annum
Contract: 3-6 month FTC, full-time (37.5 hours per week)
Location: London
 
Are you an IT professional who is immediately available and experienced in Azure, SharePoint and Intune?
 
We are currently recruiting an IT Support Officer to support our client with they project. In this role, you will provide comprehensive IT services to staff and volunteers, including the setup and maintenance of hardware, software, networks, and telephone systems, as well as ensuring their security and efficiency. You will also support with the development of an IT manual for the organisation.
 
Your day-to-day duties will include:

• Implementing change requests.
• IT Documentation: Creation and maintenance of IT department processes, procedures, site documentation, and user guides.
• Technical Skills: Experience with Intune, SharePoint, and Windows 11. (ITIL and project management experience are desirable.)
• Device Setup: Configuration of laptops and mobile phones (with provided instructions).
• Physical Tasks: Occasional light manual handling (primarily laptops and network equipment).
• Travel: travel to various UK office locations.

 
Essential Skills: 

• Technologies: Proficiency in Azure, Intune and SharePoint.
• Documentation Skills: Experience creating and maintaining IT documentation (processes, procedures, user guides).
• Communication & Customer Service: Effective communication skills with demonstrable customer service experience.
• Technical & Administrative Proficiency: Demonstrable IT and administrative skills, including MS Office 365 and understanding of IT networks/infrastructure.
• Organisational & Time Management Skills: Excellent organization, planning, and time management skills.

 
Please note that there might be the need to work out of office time on occasions.
 
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We’re looking for someone who knows their way around websites and can project manage website development in liaison with our external website support hosts. They will also understand how to use and manipulate CRM systems to help inform fundraising and communication campaigns. This role will be central to growing the charity’s e-marketing functionality. If you also have design skills to boost the capacity of our busy and fast-paced in-house communications department then we want to hear from you.

What We’re Looking For

Essential:

• Previous experience in a communications or marketing environment
• Robust working knowledge of WordPress websites
• Experience using Google Analytics or similar platforms to monitor website usage
• Proficient user of CRM systems with the skills needed to manipulate data and deliver reports accordingly
• Working knowledge of scoping e-marketing campaigns – with the support of communications colleagues
• Excellent organisational skills with the ability to manage multiple priorities
• Strong written communication and interpersonal skills
• Proficiency in Microsoft Office
• A proactive, flexible mindset and willingness to support the work of the wider team

Desirable:

• Experience in the charity or not-for-profit sector
• Familiarity with Canva, Adobe design or other similar platforms
• Experience working in a busy communications team

Qualifications

• Relevant professional experience

What You’ll Bring

You’ll be a friendly, professional, and solutions-focused individual who works well under pressure and is committed to supporting our mission. You’ll be aligned with the Lingen Davies values:

• Ambitious and Committed
• Honest and Resourceful
• Experienced and Progressive
• Friendly and Supportive
• Proud to be part of our amazing community

Additional Information

• Flexibility to work very occasional evenings and weekends is essential (TOIL provided)

Why work for Lingen Davies?

• 27 days annual leave, plus an additional day for your birthday (rising to 29 days after 5 years)
• Enhanced sick pay and maternity pay, and family friendly policies
• Positive culture of flexible working
• Opportunities for personal development
• Employee Assistant Programme, including free access to counselling
• Regular team development days, and annual social events
• The chance to help shape the future of a growing and changing organisation

Creative Support have a new position available for an Internal Auditor. You will work as part of a small team to oversee the proper governance of financial compliance across the organisation, both within our care services across the country and our head office departments.

This will include:

• Conducting proactive internal finance audits of social care services.

• Conducting proactive internal finance audits of head office departments.

• Conducting reactive fraud and financial abuse investigations.

• Contributing to policy reviews surrounding both client and corporate finances.

• Conducting finance training.

• Working on the continuous improvement of systems relating to both corporate and client finances.

• Developing fraud awareness campaigns across the organisation.

This is a fantastic opportunity to make a difference to the lives of at-risk adults within the charity sector.

We are looking for candidates with a high level of self-motivation and excellent organisation skills to join our Investors In People team, who are also Made in Manchester Awards Team of The Year 2024. You will have a strong work ethic and the ability to form relationships across the organisation. 

It is essential that you have a high level of numeracy and written communication, including effective report writing and a sensitive approach to providing feedback. You will also be able to carry out training with small groups and appropriately manage financial investigations should these be required.

This is a very varied role with the opportunity to really develop your skills and to impact on the organisation at a strategic level. Training and ongoing support will be provided. Travel will be required, including some overnight stays. This is paid for by the organisation and subject to flexibility approved by your line manager. A full driving licence is preferred but not essential.

Vacancy Reference Number: 82624

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Hours: Full-time, 35 hours per week
Salary: £30,337 per annum
Benefits: Read more about the excellent benefits we offer on our website
Travel: Occasional for events and internal meetings
Closing date: 23:59 hours, 29 June 2025

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for an enthusiastic and confident individual to support our nation office in Belfast.  With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulations, you will ensure the office is safe, organised and efficient.

About the role

This role will include responsibility for the general management of a nation office, including on site health and safety provision, coordinating resources for delivery services and providing an excellent ‘front of house’ role managing enquiries and signposting to support.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
• Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed; whether in person, by telephone, e-mail, social media or written correspondence (you will be the first point of contact for external enquiries).
• Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.

ST ALDATES and ACT CHARITY

St Aldates’ vision is to invite people to encounter Jesus, equip people to follow Jesus in every area of their lives, and envision people to transform their communities. We are pioneering new ways of discipling people to make a difference in every area of their lives. A vibrant church with a congregation of 1200+, we are passionate about connecting with and supporting people who are street homeless and those in or leaving local prisons.

As a city centre church, working alongside people who are poor or marginalised is a key part of our ministry and is carried out largely through Aldates Community Transformation Initiatives (ACT). ACT’s welcoming community offers support designed to help people find belonging, purpose and hope, which is carefully shaped to fit each individual’s needs. This includes street and prison outreach, community meals, mentoring and supported housing. 

ACT is a registered charity with a board of trustees drawn from within the church, including the Rector. We are a growing charity with seven salaried staff, and over 65 local volunteers. Staff are employed by St Aldates PCC and seconded to the ACT Charity.

At the heart of the charity is our ACT Family, a group of individuals living in our supported houses, and at varying stages of journeying towards independent living. We engage with these individuals on a relational basis through three main areas of support:

A community: regular opportunities to gather including a weekly breakfast and Bible study, small groups, social and vocational events, and an annual retreat.

A home: a safe, stable place in one of 11 ACT-managed properties in the city, and sustained 1:1 support from the team.

A mentor: regular sessions with a trained mentor to enable people to grow in confidence, skills and aspiration, including support to volunteer, study or find employment.

PURPOSE OF THE ROLE

The Progression Coordinator is responsible for engaging directly with our core ACT Family residents of supported ACT houses and inspiring their ongoing development. A large part of this will be helping them develop the skills needed so they can move towards living independently. 

 Key Duties

The role is split into two key areas:

Support, coaching and progression for individuals living in our ACT houses:

• Working alongside the Housing Manager to build relationships with the ACT Family
• Inspiring residents to explore a pathway towards independent living
• Establishing Personal Development Plans (PDPs) in response to the needs of each individual
• Administratively holding and monitoring the progress of the PDPs
• Conducting regular reviews with each resident and updating PDPs accordingly
• Giving regular progress reports to the Housing Manager and Head of ACT 
• Managing relationships with all mentors, including monitoring their engagement with the ACT Family and identifying any opportunities or risks
• Organising mentor training and events as required
• Identifying training and deploying new mentors as required
• Maintaining relationships with ACT Family members who are moving out of ACT houses, ensuring they are equipped and supported as they move on
• Providing ad-hoc cover and support for the Housing Manager as required (e.g. holiday and sickness cover, as well as picking up some day-to-day tasks if required)

Outward engagement into the wider community:

• Ongoing engagement and relationship-building with the wider housing and charity sector in and around Oxford
• Creating strategic industry connections that help implement the PDPs, including but not limited to private landlords and agencies able to support progression out of ACT houses 
• Building connections with local employers willing and able to train or employ the residents
• Developing connections with local educational and vocational organisations able to support the residents
• Managing relevant existing relationships with local agencies as required
• Developing an active understanding of issues related to housing in Oxford 
• Exploring and communicating any new initiatives or practices to support the role, or the wider activities of the charity

Person specification

Essential criteria

• Professional qualifications or professional experience in an area directly relevant to the role, e.g. Social Work, Occupational Health, Probation, Housing, Nursing/Mental Health, Therapy, Coaching
• Understanding of and experience working with marginalised adults, particularly former prisoners or homeless people
• Experience of managing projects and organising events
• Willingness to learn about housing, safeguarding, homelessness, rehabilitation of offenders, probation, state benefits, substance abuse, mental health and other relevant topics
• Experience of MS Office including One-Note, Teams or similar system
• Active Christian faith, willing to intercede for others and share your faith when appropriate
• Love and empathy for those who face poverty, hardship and other life challenges whilst maintaining essential boundaries
• Demonstrable ability to manage a varied workload and occasional remote work
• Ability to build relationships with people from all walks of life
• Ability to remain calm under pressure
• Able to maintain healthy boundaries whilst working as part of a close-knit team
• Resilient, able to adhere to a positive routine of mental self-care
• A full UK driving license or right to drive in the UK (regular local trips are part of the role)

Desirable criteria

• Previous experience of one or more of housing, safeguarding, homelessness, rehabilitation of offenders, probation, benefits, substance abuse, mental health and other relevant topics
• Experience of teaching life skills, stress and anger management, and other relevant subjects
• Experience of front-line work with those who face poverty, hardship and other life challenges that are marginalising
• Experience of risk assessment and risk management
• Experience of networking and/or public speaking
• Able to lead prayer meetings and/or worship
• Ability to lead Bible study groups and to develop one-to-one discipleship relationships
• Attends or would be willing to attend St Aldates Church
• Open to continue personal and spiritual development and training

OTHER ASPECTS OF THE ROLE

Due to the nature of the role and the ACT charity, there is a genuine occupational requirement that the post holder be a practising Christian.

We value diversity and recognise that some candidates may not feel they have all the skills, experience, and qualifications set out above. Please do not be deterred and rest assured that we believe God will equip the person he is calling to serve in this role. 

The post will be subject to a satisfactory DBS check and references.

 

The Research Officer role enjoys a varied workload and brings the opportunity to work with autonomy and develop new skills within a friendly and dynamic team. You will work on a broad range of projects, including being involved with our grant management processes, working closely with the Research Officer and the Acting Head of Research. The post-holder will also work closely with other departments across the charity, including producing engaging research communications content for print, online and social media, and will also have the opportunity to interact with senior researchers, clinicians and people affected by sarcoma.

This is an ideal role for someone with a scientific background and an active interest in research management, and it offers the opportunity to make a real impact for people affected by sarcoma and their families.

Benefits

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group

Our Values

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes.

Duties and Key Responsibilites 

Sarcoma UK’s research programme

• To support Sarcoma UK’s grant application processes under guidance from the Acting Head of Research. This will include calls for proposals, identifying expert peer reviewers, administering a high-quality peer and lay review process, communication with applicants and potential applicants, administration of grant awards and supporting patient involvement.
• To provide support to the Grant Review Panel and Research Strategy Committee, including organising meetings and preparing minutes.
• To manage Sarcoma UK’s portfolio of active research grants, under guidance from the Acting Head of Research. This will include administration of newly awarded grants, monitoring progress of current grants, oversight of grant finances and reporting on final outputs.
• To support opportunities for patient involvement within the research programme, including managing a network of lay reviewers and facilitating new opportunities, with support from the Patient Involvement Coordinator.
• To support new developments in Sarcoma UK’s research programme, including organising and attending events, collaborative funding calls and initiatives to support early career researchers. 

Research Impact and Communications

• To monitor and gather outputs and long-term impact of research grants funded by Sarcoma UK and support in ensuring these are shared with internal and external audiences.
• To plan and produce engaging and reactive and proactive communications about sarcoma research, including website, social media, written and video content, working with the Acting Head of Research and Communications Team to ensure our research activities and outcomes are shared with the sarcoma community and wider public.
• To proactively engage with grant holders to gather impactful insights and to support engaging communication about sarcoma research.
• To regularly review and update Sarcoma UK’s website with progress updates on research grants and promote funding opportunities.
• To support work undertaken by the Fundraising Team where required, such as lab tours and supplying information about funded grants for donor reports.

External relationships

• To be a point of contact for Sarcoma UK grant holders and their host institutions.
• To maintain positive relationships with Sarcoma UK’s research panels, potential grant applications, researchers and clinicians, and the wider sarcoma research community.
• To work directly with a range of people personally affected by sarcoma to place the voice of lived experience at the heart of our research programme.

General

• To support the integration of the research programme across Sarcoma UK.
• Attend Sarcoma UK events and contribute to the wider work of Sarcoma UK.
• Travel occasionally to meetings and events. Occasional evening or weekend work may be required (time off in lieu will be given).
• Work flexibly and collaboratively in a dynamic environment, undertaking other duties as required to support the wider operations of Sarcoma UK.

Join Mind in Tower Hamlets, Newham and Redbridge and lead a new phase of fundraising to support people living with mental health challenges. This is a brilliant opportunity to shape our community and corporate fundraising offer—creating engaging campaigns, building strong local partnerships, and generating income that transforms lives.

What You’ll Do

· Develop and deliver community fundraising campaigns and events

· Build partnerships with schools, businesses and local groups

· Grow corporate fundraising and secure sponsorship opportunities

· Recruit and support local fundraisers and volunteers

· Create engaging digital and social content to support fundraising

· Use data to track progress, impact, and supporter engagement

About You

· Proven track record in community and/or corporate fundraising (2+ years)

· Confident communicator who can build strong, lasting relationships

· Creative campaign thinker with excellent organisation skills

· Able to work independently and collaboratively with colleagues and volunteers

· Passionate about mental health and local community impact

Why Join Us?

MindTHNR is a bold, innovative local mental health charity rooted in East London. We’re committed to inclusion, lived experience, and making a lasting difference in the communities we serve.

The Charity:

 Aphasia Support is a passionate, community-centred charity. Our mission is to improve the wellbeing of people with Aphasia and their carers by providing tailored speech and language therapy and long-term support. We want to create a world where every person with Aphasia has access to support and can communicate with confidence. 

The charity currently has 4 staff members (Chief Executive, Fundraising & Communications Manager, Speech and Language Therapy Assistant, Administrator) and 8 Speech and Language Therapists working for the charity on a sessional basis. The sessional workers oversee our 1to1 support and aphasia cafes. The charity has over 60 volunteers who provide the 1to1 support and help run our aphasia cafes.

The Role:

Aphasia Support is looking to recruit a Community Engagement & Volunteer Officer who will work with the charity’s speech and language therapy team and volunteers in West Yorkshire, Harrogate and Barnsley to ensure our support reaches the people who need it most. 

We envisage this to be a split role: 

• 3 days focused on ensuring people in West Yorkshire, Harrogate and Barnsley receive timely support through the charity's community-based Aphasia Cafe's and at-home 1:1 speech and language therapy service.

• 2 days focused on overseeing the charity's volunteer recruitment and retention programme, ensuring Aphasia Support's valued volunteers receive the best possible experience, utilising their time and resource to create the biggest impact. 

What's essential is that you love what you do. We want you to enjoy coming to work every day and to care about your job, your colleagues, and our beneficiaries. If you think you can do an outstanding job for us, then we'd love to hear from you. We would be interested to hear from people who may have transferable skills from different sectors.

This role is offered on a fixed term basis until 31st July 2026, however the charity is hopeful the position will continue beyond this point.

Main duties will include: 

·Processing of new referrals into the charity alongside the current SLT Assistant. Contacting new referrals and outlining the charity’s 1to1 support and aphasia café support offer and completing initial referral paperwork via phone and email.

· Gaining a thorough understanding of the speech and language therapy apps used by the charity and supported conversation techniques. You will work towards being the resident expert on the speech and language therapy apps used by the charity.

· Matching people with aphasia with volunteers for our 1to1 support service within West Yorkshire, Harrogate and Barnsley.

· Completing initial appointments in the client’s home alongside volunteers. Taking speech and language therapy assessments and turning them into clear therapy plans that can be delivered confidently by the volunteers.

· Provide ongoing advice and support to volunteers and clients.

· Provide home based 1to1 support for clients, if required.

• Leading on volunteer recruitment for all areas of the charity by liaising with the charity’s Fundraising & Communications Manager alongside branch committees, volunteer centres, universities, colleges and NHS volunteering teams.

· Screening of new volunteers and administering of reference and DBS checks.

· Leading on the charity’s quarterly volunteer inductions.

· On occasion supporting the charity’s event fundraising calendar which will require some evening work.

· If required, supporting the running of the charity’s aphasia cafes.

· Completing other tasks which are commensurate with the role

Person Specification

Essential

· Good general level of education or equivalent work-based experience

· Excellent organisational skills and time management skills.

· Good administrative and record keeping skills including strong attention to detail.

· Ability to communicate effectively and tactfully both verbally and in writing

· Good technical literacy of Microsoft Applications e.g. Word, Excel, Outlook, PowerPoint.

· Experience working with CRM databases, and maintaining accurate records

· Highly confident user of technology, specifically iPads, with a willingness to learn about speech and language therapy apps.

· Good interpersonal skills including listening and display empathy

· Proven ability to build and maintain effective relationships

· Demonstrates understanding and ability to manage self, and work with others at all levels

· Demonstrate a commitment and enthusiasm for supporting people with aphasia and their carers.

· Have access to a car for work purposes and hold a full current UK driving licence

 

Desirable

· Experience of supervising volunteers or mentoring/coaching others

· Previous experience of working in the third sector and supporting people with disabilities and/or people who are socially isolated.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Support, Time and Recovery Worker
Reference Number: 288
Salary scale: £23,800 – £24,500 per annum depending on skills and experience inclusive of Outer London Weighting (OLW)
Reports to: Senior Bounce Back Worker
Contract length: 18 Months
No. of hours: 30 Hours per week (Over a 7 day rota, 11am – 8pm)
Main base/s: Mental Health Urgent Care Centre(MHUCC), Lister Hospital, Stevenage

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver support in the Mental Health Urgent Care Centre (MHUCC) at Lister Hospital.

The MHUCC provides a dedicated space and service for rapid mental health assessment, intervention, and referral, thereby enhancing the quality of care and optimising use of systemwide resources. It provides 24-hour access to specialist mental health assessment aimed at supporting service users to access the least restrictive care and treatment options. It creates a systemwide response to acute mental health crisis that enables people’s needs to be met with the right care at the right time.

About the Role:

The Support, Time and Recovery (STAR) Worker will be based at the Mental Health Urgent Care Centre at Lister Hospital, promoting joint working and creating a seamless pathway into community support for clients recovering from mental ill health.

The STAR workers will work closely with individuals in a mental health crisis currently in the MHUCC, by using a person-centred approach to ensure that everyone is supported with dignity and respect.

You will have a key role with safe and supportive observations and attending to the service users on the unit. You will provide support for carers and liaise with the wider services to support smooth and timely discharge of service users back to the community.

Key Responsibilities

• To provide a consistent presence in the MHUCC for individuals with mental health needs to access for support.
• To advocate for service users, explaining organisations and pathways.
• To provide immediate information and advice about managing wellbeing, reducing risk and onward signposting and referral into wider HMN services and VCFSE organisations.
• To facilitate a clear and easily accessible pathway into the wider Nightlight Crisis Alternative services for individuals, to support timely MHUCC discharge, as an alternative to statutory crisis intervention, or as a supplement to wider care and treatment plans.
• To gather feedback and evaluation on patient experience in the MHUCC
• To develop sound and extensive knowledge of local resources to support in enabling appropriate referrals where necessary.
• To link in with wider Herts Mind Network services and facilitate referrals
• To ensure that a collaborative approach is used, with effective communication links developed with external professional NHS services and to work as an effective member of any multi-disciplinary team. This will require stringent relationships.
• To support individuals to develop sustainable local social networks, both through our HMN Wellbeing Centres and other community services and resources.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Eligibility for blue light card.

Closing date for receipt of applications is Thursday 26th June at 5pm.
Interviews will be held on Monday 30th June at the Mental Health Urgent Care Centre, Lister Hospital.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.