Support manager jobs in droitwich, worcestershire
About the Degrees Initiative
The Degrees Initiative is a UK-based NGO that builds the capacity of developing countries to evaluate solar radiation modification (SRM), a controversial proposal for reducing some impacts of climate change by reflecting sunlight away from the Earth. Degrees is neutral on whether SRM should ever be used, but we believe that developing countries should be empowered to conduct their own research and to play a central role in SRM discussions.
Degrees’ programmatic work is centred on capacity-building through research grants and North–South and South-South collaboration schemes, outreach activities, and cross-cutting community-building. As part of this, Degrees runs workshops in the Global South that bring new voices into the SRM conversation, and our research funds support scientists and other experts in developing countries as they research what SRM could mean for their regions and become part of a global research community.
The Programmes Officer role offers a fantastic opportunity for the right candidate to help scale up the organisation’s work, building on the successes of the last decade, and to help the most climate-vulnerable countries make their own minds up about SRM.
Putting developing countries at the centre of the SRM conversation





About VODG
The Voluntary Organisations Disability Group (VODG) represents over 130 organisations within the voluntary sector whose work is focused on enabling disabled people of all ages to live the lives they choose. VODG believes that an ambitious, reliable and vibrant voluntary sector that works together is critical to achieving this aim.
VODG’s mission is focused on two key areas – enabling our members to be the best they can and improving the environment in which its members operate. VODG believes that our membership approach and operations should centre around the views of disabled people and be influenced by professional expertise.
Introduction to the role
Reporting to the Head of Membership and Operations, the Business Development and Partnership Manager will play a crucial role in driving sustainable growth and cultivating strategic partnerships that align with the organisation's core mission and values. This newly created position aims to strengthen our expansion efforts and help us adapt to the changing landscape of care and support for disabled people.
We are seeking a dynamic and results-oriented Business Development and Partnership Manager who will lead initiatives to identify, develop, and manage partnerships that can drive significant growth and enhance our market presence. This role will also focus on existing revenue streams and explore new areas for development and growth. The position requires exceptional relationship-building skills and a deep understanding of partnership management. It also requires a strategic approach that blends attention to detail and results-oriented delivery.
The ideal candidate will have strong communication skills to effectively engage with stakeholders at all levels, along with a proven track record of successful partnership management and revenue growth. As we continue with our growth plans, this role will be essential in advancing our organisational goals and objectives while fostering an environment both internally and externally that draws in expertise and insight from beyond our membership.
Purpose of role
The role will:
· Formulate and nurture strategic partnerships with corporate partners and non-profit organisations.
· Enhance the visibility and reputation of VODG among key stakeholders.
· Identify and pursue new business opportunities aligning with VODG’s mission and vision.
· Manage relationships with a diverse range of stakeholders.
· Foster collaboration and create synergetic relationships for mutual benefits.
· Assess partnership effectiveness through detailed metrics and feedback.
· Negotiate corporate partnerships and secure commercial sponsorships.
· Build long-term relationships that promote shared goals and lead to the development of new business opportunities.
· Focus on exploring new areas for development and growth.
· Support internal colleagues, as necessary, on partnership grants and awards.
· Coordinate with colleagues for alignment of activities with organisational goals.
Specific responsibilities and duties
Business Development Strategy and Implementation
· Develop and implement comprehensive business development strategies to identify and secure partnership opportunities.
· Identify and explore innovative areas for development and growth.
· Set clear goals and objectives to measure the success of business development efforts. Analyse market trends and the competitive landscape to inform partnership strategies.
Partnership Development and Relationship Management
· Identify and engage potential partners while building and maintaining strong relationships with existing stakeholders.
· Serve as the main point of contact for key partners, ensuring their needs are met and expectations exceeded.
Opportunity Identification and Market Research
· Identify and evaluate new business opportunities and partnerships that align with organisational goals, including new membership opportunities.
· Conduct market research to recognise trends, opportunities, and challenges in the sector, analysing competitor activities to inform strategies.
· Deliver on existing opportunities and identify new ones, including sponsorship activities for events, projects, programmes, work, events and conferences, and smaller strategic roundtables.
Negotiation and Contract Management
· Lead detailed negotiations for partnership agreements, ensuring favourable terms for both parties, and oversee contract management to ensure compliance and performance monitoring.
Collaboration and Project Management
· Work closely with internal colleagues to align partnership initiatives with business objectives, managing execution to ensure initiatives align with organisational priorities.
· Collaborate with internal teams to coordinate campaigns and promotional events effectively.
Performance Tracking and Financial Management
· Monitor and analyse partnership performance, using data to refine strategies and maximise impact. Prepare regular updates on business development activities and partnership outcomes.
· Prepare budgets and financial forecasts related to business development activities, monitoring and reporting on the financial performance of initiatives and partnerships.
Networking and Representation
· Represent the organisation at industry conferences, trade shows, and networking events to promote business development initiatives and cultivate a strong professional network for future partnerships.
·Engage in community outreach and represent the organisation in public forums to expand its network and promote its mission
Our vision is for an ambitious, trusted and vibrant voluntary sector that works together to enable disabled people to live the lives they choose.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently seeking an experienced Programms & Communications Manager to plan, execute, and manage various projects and events that align with BIMA's mission and objectives. This role requires a dynamic individual who is detail-oriented, capable of managing multiple priorities, and experienced in project coordination. The ideal candidate will be a strong communicator, problem-solver, and self-starter who thrives in a fast-paced environment.
Job Title: Programmes & Communications Manager
Salary: Up to £30,000 per annum, depending on experience
Duration: 12 months fixed term contract, with possibility of extension
Hours: 37.5 hours a week, occasional evening and weekend hours
Location: Remote, very occasional attendance at events
About BIMA
BIMA is a membership organisation who aims to bring together Muslim Healthcare Professionals to inspire, unite and serve the community. Our mission is to be the professional home that connects, benefits, and represents our members, enabling positive transformations in the communities we serve.
Job Summary:
We are seeking a highly organised and proactive Programms & Communications Manager to support our events, marketing, website management and membership functions. This role requires a dynamic individual who is detail-oriented, capable of managing multiple priorities, and experienced in project coordination. The ideal candidate will be a strong communicator, problem-solver, and self-starter who thrives in a fast-paced environment.
Responsibilities
-
Project Management/ Event Management
-
Managing and coordinating BIMA events, iftar, events, dinners, charity health promotions.
-
Coordinate local network projects/ activities for Luton Muslim Health Alliance and London Muslim Health Network, ensuring deadlines and deliverables are met.
-
Track project progress, and provide status updates to Senior Management Team.
-
Support logistical requirements of the events, this may include but not limited to printing, refreshments, liaising with venues, volunteers, stakeholders.
-
Facilitate team meetings, document minutes, and follow up on action items.
-
Evaluating and completing written reports on the projects and deliverables.
-
-
Marketing Management
-
Assist in the execution of marketing campaigns, including email marketing, social media, and content creation.
-
Content creation and curation, working with a marketing agency, ensuring consistency with branding and messaging.
-
Collate marketing materials, ensuring consistency with branding and messaging.
-
Maintain marketing databases and mailing lists.
-
Management/ Engagement on Social Media Platforms.
-
Assist with promotional activity for BIMA events.
-
Creating an evergreen campaign on membership growth.
-
Marketing Administration
-
-
Membership Onboarding
-
Reviewing and processing membership sign ups via the website.
-
Reviewing and processing members on BIMA’s whatsapp community.
-
Maintain and deliver professional customer service for membership queries.
-
-
Administration
-
Supporting BIMA teams and colleagues in organising and delivering projects and events, this may include but not limited to email management, marketing and promotion, database management and logistical support.
-
Support senior leadership in administration and management of the email inbox.
-
Person Specification
-
A Bachelor's degree or equivalent experience in a relevant field, such as event management or project management
-
Demonstrated expertise in marketing, event planning, and website management, with a track record of successful campaigns and initiatives.
-
Exceptional writing skills with the ability to create compelling, persuasive, and well-structured content tailored to diverse audiences.
-
Strong verbal and written communication skills, with proficiency in English at a professional level.
-
Proven ability to manage multiple projects simultaneously, meeting deadlines and ensuring high-quality outcomes.
-
Proficiency in Microsoft Office Suite and Google Workspace.
-
Experience with website management platforms (e.g., WordPress) is highly desirable.
-
Excellent organisational and time management skills, with a keen attention to detail and the ability to prioritise effectively.
-
Ability to work both independently and collaboratively within a team environment, demonstrating adaptability and problem-solving skills.
-
Highly self-motivated and proactive, with a strong drive to take initiative and achieve goals.
The Project Manager will play a vital role in furthering BIMA's mission to serve the Muslim healthcare community in the UK.
If you have a passion for organising impactful projects and events and have experience in project and event management, we encourage you to apply for this rewarding position.
Application Process
Applications will be subject to an agreed date to interview and reviewed on a rolling basis, with a final deadline to apply of 31st May 2025. This advert may close if we find the right candidate before then. You are therefore strongly encouraged to apply in advance of the application deadline.
Family Support Worker
We are looking for a Family Support Worker to act as a keyworker delivering packages of support with children, young people, and whole families to prevent escalation to more intensive services.
Position: Family Support Worker (5 positions available)
Location: Harborne/Community Based (the families you will be supporting will be based in Edgbaston & Northfield. This is an outreach position and you will be expected to be based in the community)
Hours: Full-time and part-time hours available
Salary: £26,430 per annum pro rata for part time
Contract: Permanent
Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and subsidised parking.
Closing Date: 1st June (midnight)
Interview Date: 9th & 10th June
The Role
Through undertaking an Early Help Assessment and by working with families in a person-centered way, you will help people on your caseload to make positive changes and to develop the skills to manage their issues in the future.
You will work within the Early Help Locality multi-disciplinary team to provide a timely and front-line response to the needs of children, young people, and their families, acting in accordance with local policies, procedures and priorities.
Key duties include:
• Work in partnership with other practitioner/professionals, children, young people, and their family.
• Work within a multi-disciplinary and professional integrated Early Help service to provide a timely response to the needs of children, young people and their families.
• Deliver evidenced based interventions.
• Provide a timely response to the identified needs of children and young people.
• Promote and use an Early Help Assessment framework.
• Be responsible for a high standard of case recording.
• Engage with children, young people and their families and actively promote their participation in assessments and support plans.
• Manage and prioritise an allocated caseload.
• Organise and participate in planning programme delivery of evidenced based programmes.
About You
We are looking for an empathetic communicator with experience of delivering outreach support work and supporting families and individuals with complex support needs, with the ability to forge links and establishing relationships with partner agencies
About the Organisation
A leading provider of services to the health and social care sector, where the aim is to reduce inequalities in learning, employment and health. As an employer, the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.
You may also have experience in areas such as Family, Family Support, Community Support, Community Engagement, Family Worker, Family Support Worker, Community Support Worker, Community Engagement Worker, Outreach Worker, Family Support Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Product Marketing Manager
Remote (UK-based) | Full-time | Flexible working | Competitive salary + excellent benefits
You would be part of an innovative organisation working to support teachers and improve pupils’ access to quality education.
Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.
Our culture has been independently recognised through:
-
Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
-
Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
About the Role
Excited by the challenge of bringing innovative education products to life through strategic marketing? Oak National Academy is looking for a Product Marketing Manager to lead marketing and communications that drive user growth and engagement.
You’ll plan and deliver targeted campaigns, build partnerships that strengthen engagement, and create tailored content that helps teachers and school leaders get the most from Oak. You’ll also contribute to in-product messaging and improvements that deepen user engagement.
This is a varied, hands-on role for someone who understands what drives adoption, loves working across teams, and is motivated by meaningful impact in schools.
What you'll be doing
-
Manage the planning, delivery and evaluation of marketing and School Support campaigns and communications that drive the growth of users on Oak.
-
Build and manage important partnerships to improve how we attract, support and retain teachers on Oak’s products.
-
Develop tailored marketing content and in-product developments to engage and build advocacy amongst teachers and school leaders.
-
As a member of the Oak Team, contribute to the planning and culture of the organisation.
-
Work in cross-functional and product oriented squads with colleagues from across the organisation, as required.
-
Deputise for the Lead Product Marketing Manager and Support and take on other general responsibilities as required.
-
Hours: 36 hours per week (if full-time – flexible arrangements will be considered. Our core working days are Tuesday, Wednesday, Thursday, to allow effective collaboration time with colleagues).
Line management responsibility: There is the potential for this role to involve line management responsibility
Budget responsibility: None
Key external relationships: Suppliers and our curriculum partners
DBS: An enhanced DBS check is required for this role.
-
What We’re Looking For
-
5+ years experience in product marketing.
-
Proven success in collecting, analysing and using qualitative and quantitative data to inform continuous improvement.
-
Extensive knowledge of supporting a product’s users and driving growth.
-
Proven success in managing stakeholders and working collaboratively with others.
Our Benefits
-
25 days annual leave, plus one extra day for each year of service (up to 28)
-
Additional Oak closure days over Christmas/New Year
-
11% employer pension contribution (with no minimum employee contribution)
-
A 36-hour working week, with half-days on Fridays or every other Friday off
-
Fully remote working — we’ll support your home set-up and offer coworking options if preferred
-
Termly in-person offsites to collaborate, connect, and have fun
-
A culture that genuinely supports flexibility, autonomy, and trust
Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
We use the Applied recruitment platform to help reduce bias in our hiring process.
Key Info
-
Location: Remote, but you must be based in the UK with the legal right to work here
-
Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
-
Closing date: We’ll be reviewing applications as they come in and may close the role early
If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission.
Do you live in the south of England? (Please note that this role is remote but you should be based in the south of England and will be required to travel within that region).
Do you have a range of excellent communication skills?
Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?
Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?
Are you able to be home-based and have the ability to travel to different locations in the South of England?
Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?
Then this is the role you’ve been looking for!
What we are looking for:
· A thorough understanding of inclusion and engagement work
· A thorough understanding of seldom heard communities
· To be able work to a high standard with a demanding and ever-changing workload
· Good communication and presentation skills
· Enthusiasm and a positive attitude
· The ability to manage and prioritise a demanding workload
What you’ll receive in return:
· A supportive and collaborative team
· Training and development
· Attendance bonus
· 25 days annual leave plus bank holidays
· Life assurance
· Discounted shopping vouchers
The client requests no contact from agencies or media sales.
Fundraising and Development Manager
We are seeking a proactive and strategic fundraiser to lead income generation and drive real impact for the UK’s national trails.
Position: Fundraising and Development Manager
Salary: £38,000 per annum
Location: Remote (some UK travel required)
Hours: Full time
Contract: 2-year fixed term
Benefits: 25 days holiday per year
Closing Date: Midnight, Thursday 23rd May 2025
Interviews: First round online – 29th May 2025
About the Role
As Fundraising and Development Manager you’ll take the lead on building meaningful relationships with funders and corporate partners, managing grant applications from research to reporting, and developing the fundraising strategy in alignment with organisational goals.
As the sole fundraiser in a small, passionate team, this is a unique opportunity to shape a growing charity’s income generation strategy while championing access to the UK’s finest outdoor spaces.
Key Responsibilities Include:
- Manage and grow relationships with trusts, grant-makers and corporate sponsors.
- Research new funding opportunities and develop compelling applications, including budgets and case studies.
- Develop the charity’s corporate membership offering and lead strategic partnerships.
- Support member organisations with funding opportunities and coordinate a Fundraising Special Interest Group.
- Maintain and develop the CRM system (Beacon) in line with fundraising best practice and GDPR.
- Monitor fundraising KPIs and contribute to annual budgets and business planning.
- Ensure fundraising is ethical, inclusive and legally compliant.
About You
You will be a self-starting, results-driven fundraiser who is comfortable working independently and collaboratively in a small team. You’ll thrive in a dynamic environment and are motivated by the opportunity to help shape an organisation's future.
You will bring:
- A strong track record in securing grants and building corporate partnerships
- Excellent relationship-building skills and donor stewardship expertise
- Strong bid-writing and budget development abilities
- Familiarity with charity CRMs and fundraising compliance
- A creative, adaptable and conscientious approach to fundraising
- Passion for the outdoors and equitable access to nature
Desirable:
- Experience working with membership organisations or infrastructure charities
- Knowledge of government funding and outdoor, heritage or tourism sectors
About the Organisation
The charity is the independent champion of the UK’s National Trails – iconic long-distance walking, cycling and riding routes. Connecting people to nature and the outdoors while advocating for accessible, sustainable trail experiences. Since their formation in 2021, they’ve grown quickly with an ambitious vision for a vibrant, nature-rich trail network used and valued by all.
Other roles you may have experience of could include: Fundraising Manager, Partnerships Manager, Grants Manager, Development Manager, Philanthropy Manager, Income Generation Manager, Corporate Fundraising Lead, Major Donor Officer, Corporate Development Officer, Corporate Fundraising Manager, etc.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Pathfinders Neuromuscular Alliance is seeking a strategic and creative Communications, Engagement and Policy Manager to lead our outreach, advocacy, and communications efforts. This part-time leadership role is ideal for someone passionate about empowering disabled communities, building influence, and shaping impactful campaigns in a flexible, supportive work environment.
Job Title: Communications, Engagement and Policy Manager
Location: Flexible (with occasional travel required)
Reports to: CEO
Salary: £17,280-18,720 gross per annum (£36,000-£39,000 FTE)
Hours: Part-time, 18 hours per week
About Pathfinders Neuromuscular Alliance
Pathfinders Neuromuscular Alliance is a charity dedicated to empowering, supporting, and advocating for individuals living with neuromuscular conditions. Our mission is to ensure that those affected by these conditions have access to the resources, representation, and information they need to live fulfilling and independent lives.
Job Summary
We are looking for a creative, driven, and collaborative Communications, Engagement and Policy Manager to lead on internal and external communications and to deepen engagement with our members, stakeholders, and the wider community. This is a key role in growing our influence, raising awareness of our work, and supporting our mission to empower people with neuromuscular conditions. Your work will ensure that our user base remains actively engaged, well-informed, and central to our projects and campaign planning. You will oversee an Engagement Officer, Social Media Officer, and Campaigns and Advocacy Officer, working collaboratively to amplify our impact, strengthen user connections, and further our mission.
Key Responsibilities
1. User Engagement and Relationship Management
-
Develop and implement strategies to enhance engagement with our users across projects, events, and online platforms, ensuring their voices are integral to our work.
-
Work with the Engagement Officer to design and coordinate events, workshops, and other engagement activities, both in-person and online, that support community connection and provide valuable resources to users.
-
Gather and analyse feedback from users to ensure our services, content, and campaigns remain relevant and responsive to their needs.
-
Manage the CRM and membership of the charity in line with the membership policy.
2. Content Creation and Communications
-
Develop and implement a communication strategy for the organisation to set our key messages, approach and KPIs for engaging with individual, community and professional audiences as well as for internal communications.
-
Support the Social Media Officer in developing and implementing a communications plan in particular focused on our social media based activities and content creation.
-
Oversee and produce high-quality content for digital platforms, newsletters, reports, and publications that engage and inform our audience.
-
Lead on creating and placing feature articles, policy briefings and press releases, and serve as the main media contact to ensure consistent, clear messaging.
3. Policy, Campaigning, and Advocacy
-
Work with the CEO to develop and implement, through the Policy and Campaigns Team, a campaigns strategy that responds to the needs of the neuromuscular community and creates positive, meaningful change for our community.
-
Collaborate with the Campaigns and Advocacy Officer to formulate and promote evidence-based policy positions, engaging key stakeholders in government, healthcare, and related sectors.
-
Support the Campaigns and Advocacy Officer to expand the Pathfinders advocacy service and drive referrals to the service.
-
Represent the organisation at events, sector meetings, and forums to build our profile and increase our influence on policy issues relevant to our community.
4. Team Leadership and Development
-
Manage, support, and foster the professional growth of the Engagement Officer, Social Media Officer, and Campaigns and Advocacy Officer, building a collaborative and empowered team.
-
Set team objectives and KPIs, monitor progress, and provide regular feedback to ensure alignment with organisational goals and impact.
5. Stakeholder Engagement and Partnership Development
-
Cultivate relationships with relevant stakeholders, including influencers, partner organisations, funders, policymakers, and the neuromuscular community.
-
Work closely with the CEO to manage community partnerships, ensuring alignment with organisational goals and expanding opportunities for user engagement.
6. Organisational management
-
Support the CEO with the overall running of the organisation by attending meetings of the management committee as a member of the Senior Leadership Team, taking on additional tasks as agreed.
-
Provide contingency support to the Senior Leadership Team to cover essential tasks such as reporting hours to our payroll team in the event of staff absence.
-
Maintain an overview of projects and teams across the organisation to provide short-term management and HR support in the event of staff shortages or incapacity.
-
Review, approve and document payments in the charity using our software and finance process.
-
Support the development of funding bids and project plans for introducing new projects.
-
Represent the Senior Leadership Team at external events and in meetings with Trustees and Members.
Qualifications and Experience
-
Bachelor’s degree in communications, public policy, engagement, or a related field (or equivalent experience).
-
3-years experience in a communications, policy, or engagement role, ideally within a charity or non-profit setting.
-
Experience engaging directly with user communities and developing outreach initiatives.
-
Strong writing and editing skills with experience producing content for a variety of platforms including Youtube.
-
Experience managing a small team to achieve strategic objectives.
-
Knowledge of or strong interest in the healthcare, disability, or neuromuscular sector is desirable.
-
Lived experience of a neuromuscular condition is desirable but not essential.
Skills and Attributes
-
Strategic thinker with the ability to balance advocacy, engagement, and communication initiatives effectively.
-
Strong interpersonal and communication skills, with a demonstrated ability to build relationships across diverse audiences.
-
Ability to manage multiple projects, prioritise, and maintain high standards under tight timelines.
-
Proficient in social media management, content creation, and analytics.
-
A commitment to advocating for and advancing the rights of individuals with neuromuscular conditions.
What We Offer
-
The opportunity to make a meaningful impact within a purpose-driven, supportive organisation.
-
Flexible working arrangements to promote work-life balance.
-
Ongoing professional development opportunities and the chance to lead impactful campaigns and user engagement efforts.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Business Development Project Manager
Our client has an exciting opportunity for an enthusiastic and forward-thinking Business Development Project Manager, this role will be right at the heart of helping grow and shape the services that make a real difference to people with learning disabilities, autism and mental health.
You will be working for a national charity supporting people with autism, learning disabilities and mental health needs. They put people at the centre of everything they do, so that they get support that truly meets their needs.
Position: Business Development Project Manager
Location: Homebased, occasional travel will be required (around 25% or less)
Salary: £38,653
Hours: Full Time, 37.5 hours per week
Contract: Permanent
Closing Date: Thursday 15th May 2025, the client reserves the right to interview before the closing date so please apply asap.
About the role:
We have a fantastic opportunity for a Business Development Project Manager to join our dedicated team. You'll be right at the heart of helping us grow and shape services that make a real difference to people with learning disabilities, autism and mental health.
This role gives you the chance to be involved in exciting and important work that directly influences the future of our services—and the lives of the people we support. This role is all about collaboration, creativity, and bringing plans to life. You’ll work alongside colleagues across the organisation to:
• Support the development of our current services and the growth of new ones, in line with our Business Plan and Strategy
• Manage business opportunities from start to finish, including leading on procurement processes through online portals
• Coordinate and write high-quality tender submissions, ensuring we meet all deadlines and requirements
• Work closely with senior colleagues including the Deputy Chief Business Officer, operational managers, and central support teams to get great results
• Help build and grow meaningful partnerships across different regions
• Contribute to strategic growth by identifying where we can make the most impact and value
This is a home-based role, occasional travel will be required (around 25% or less) mainly for service visits and face-to-face meetings, including some travel to Kent. You don’t necessarily need to drive, as long as you're able to travel when needed, but having access to a car is desirable.
About you:
We’re looking for a Business Development Project Manager who:
• Has experience working in the social care sector, ideally with people with learning disabilities, autism and mental health
• Understands different service models and is passionate about delivering high-quality, person-centred support
• Experience in project management, business development, or service commissioning in social care
• A good understanding of public sector procurement, including using procurement portals
• Has experience managing projects, especially around business development and service improvement
• Knowledge of the challenges and opportunities facing the adult social care sector
• Writes clearly and confidently—particularly when it comes to tenders, reports, and strategic documents
• Can work across different teams and departments, bringing people together and achieving shared goals
• Builds positive relationships with a wide range of people—inside and outside the organisation
• Communicates clearly and professionally, both in writing and in conversation
Other roles you may have experience of could include: Project Manager, Programme Manager, Operational Development Manager, Strategic Partnerships Manager, Business & Service Improvement Lead, Social Care Development Lead, Community Engagement & Development Manager, Stakeholder & Partnerships Manager, Commissioning & Development Manager, Income Generation Manager, ETC…
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Job title: Immediate Support Coordinator – Hampshire, Wiltshire and Dorset
Reports to: Bereavement Services Manager for England
Salary: Starting salary of £26,500 per annum
Location: Home working with regular travel throughout Worcestershire, Herefordshire and Gloucestershire initially. Following further expansion of our service in July 2025, the post-holder will cover Shropshire instead of Gloucestershire.
Occasional travel to 2wish Head Office in South Wales.
Hours: Full time – 37.5 hours over 5 days
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
Context of role:
2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.
As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.
Main duties:
Service:
- To initiate immediate support for a caseload of families whose children and young people aged 0- 25 have died suddenly and unexpectedly across the county you reside in and bordering counties
- To contact all families within 24-48 hours of the referrals by telephone
- Complete an initial assessment of families’ needs to identify and plan the support as required in line with safeguarding and risk reduction
- Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls - To liaise with the Counselling Support and Outreach Coordinator, who is responsible for
organising formal support such as counselling, complementary therapy or play therapy, subject to
consent from the bereaved individual - To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties - To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support
- Attend relevant forums within the area
- To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
- To ensure families have been offered a memory box and coordinate these when required
- Facilitate debriefs within professional settings following a traumatic or sudden death of a child
or young person - To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
- Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
- To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
- To signpost and/or refer to other agencies as required that can provide support as needed
- Cover members of the support team for annual leave and/or sickness
- To travel to attend in-person team meetings and in-person training as required
General:
- To travel to in-person events as required
- To be responsible for organising own work agenda, time management and administration
- To show respect and sensitivity for the cultural and religious beliefs of families
- To undertake learning opportunities and seek them out for the team
- To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate - To attend weekend and evening community events in support of the charity as necessary
- Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role - Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in may circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.
This role is subject to a DBS check
Additional benefits for our employees:
- An ‘Employee Assistance Programme,’ including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events for staff and family
- Extra holiday entitlement when taking part in 2wish overseas events
- Company mobile phone for performance of duties
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts
- Auto-enrolment into company contributory pension scheme after 3 months service
Closing date: 12th May 2025
the3million is the largest grassroots organisation for EU citizens* in the UK, formed after the 2016 referendum to protect the rights of people who have made the UK their home.
Our work ranges from organising EU citizens’ communities and informing people about their rights, to holding the Government to account on the implementation of the Withdrawal Agreement and advocating for social justice.
We are now looking for a Research and Policy Manager to lead on evidence-based research and support in the analysis of government policy and legislation which impacts EU citizens in the UK.
We are looking for a creative problem solver who is detail orientated and approaches research through an investigative lens.
This work often intersects with the wider issues of social justice, migrant rights, race equality, and data rights.
You will work closely with the Head of Policy and Advocacy to direct strategic research initiatives, presenting recommendations to influence decision-makers and guide advocacy efforts, ensuring the3million’s campaigns are informed and led by robust evidence of EU citizens’ lived experience.
*the3million uses ‘EU citizens’ as shorthand for EU, EEA and Swiss citizens who were resident in the UK before 31 December 2020, and their family members (of any nationality) with derived rights.
Main duties and responsibilities:
1. Strategic research and issue analysis
You will lead on the3million’s research, working closely with the Head of Policy and Advocacy to ensure our work is shaped by lived experience, analysing issues experienced by EU citizens related to applying for immigration status, proving their rights and accessing services in the UK.
- Collect, analyse and categorise issues raised by EU citizens through the3million’s reporting channels, including highlighting correlations to equality characteristics such as race and ethnicity, age, gender etc (including our ReportIt! system, email, social media and listening campaigns).
- Interview EU citizens who report issues, sharing information about rights, signposting to relevant legal advice organisations.
- Identify trends in the challenges faced by EU citizens, documenting these in detail, analysing systemic issues.
- Provide strategic guidance on how research findings can inform the3million’s advocacy, campaigns and communications activities.
2. Policy development and advocacy
- Contribute to the production of high-quality policy briefings, reports and strategic recommendations that are clear, actionable and directly relevant to stakeholders including the Government.
- Support in the research and analysis of government policy developments, legislative changes and public consultations affecting EU citizens in the UK, specifically on areas related to immigration and welfare, assessing their potential impact.
3. Report writing and presentation
- Lead on the development of in-depth reports and support in the production of policy papers and position statements, presenting complex data into clear and accessible documents.
- Present research findings and policy recommendations at meetings and events, effectively communicating complex issues to audiences.
- Contribute to the production of advocacy materials, including media briefings, campaigns’ resources and informational content for the3million’s website, social media channels and for event distribution.
4. Stakeholder engagement
- Build and maintain relationships with key stakeholders, including civil society organisations and other advocacy groups.
- Collaborate with other team members within the organisation to ensure research and policy recommendations are effectively integrated into the3million’s community organising activities, campaigns and strategic communications.
5. Monitoring and evaluation
- Report on the progress and outcomes of research and policy activities regularly, within the organisation and to the3million’s funders.
6. General responsibilities
- Represent the views of the3million in the media, when appropriate.
- Provide assistance in other areas of the3million’s work as and when deemed necessary by the CEO.
Person specification
Knowledge and experience:
- Experience (2+ years) working within research or investigative settings
- Proven track record in producing research reports and presenting research findings
Skills:
- Expertise in investigative research and analysis, including the ability to summarise complex information and communicate it effectively to different audiences
- Excellent attention to detail
- Excellent writing skills, with the ability to produce high quality reports and other written materials
- Strong presentation skills
- Ability to build rapport with research participants through individual or group interviews
- Proficient in using spreadsheets for data analysis
- Awareness of research ethics and data protection
Personal attributes:
- A deep commitment to migrants’ rights and a passion for social justice
- Ability to manage multiple priorities, work independently and thrive in a fast-paced environment
- Strong interpersonal skills, with the ability to engage effectively with diverse stakeholders, external partners, and community groups
Desirable
- Experience working on immigration policy, human rights, or social justice
- Experience of obtaining information through Freedom of Information requests
- Experience of building research tools and developing creative methods and techniques of research
- Knowledge of the Citizens’ Rights Part Two of the Withdrawal Agreement, its current implementation in the UK, and the EU Settlement Scheme
Before you apply
One of the3million’s core values is equity - we are people led, we value diversity and are enriched by differences. We strive to listen to, engage with and represent the broadest range of people.
We recognise our team is not currently representative of communities that experience racism and that our own ways of working may replicate wider societal oppression and injustices. We are actively working towards becoming an anti-oppressive organisation, including taking steps to create a more inclusive recruitment process.
You may not have worked in an organisation whose focus is campaigning for migrants’ rights. Or you may have experience in a grassroots setting which is not formalised. Please still consider applying as many other settings offer transferable skills.
If you are from a background that is underrepresented in the migration sector - for example you are from a community that experiences racism, or you have lived experience of migration, or you are a disabled person, or you did not go to University or had free school meals as a child - we strongly encourage you to apply.
We believe our work will be stronger with greater diversity. the3million welcomes the whole person to work, and we understand that each of us brings our experiences, our backgrounds and our own unique lens to what we do.
Working conditions
Position: Full time
Duration: Initial 12 months contract, with possibility of extension, subject to funding
Salary: £38,419 per year
Location: Remote, must be UK based. Travel may be required (all travel expenses covered)
Benefits: 28 days holiday + bank holidays, contributory pension scheme, flexible working patterns.
Reporting to: Head of Policy and Advocacy
Preferred start date: 7th July 2025
Interviews will be held on 28th, 29th and 30th May.
Please submit your CV and a cover letter not exceeding two pages telling us why you are applying for this job and why you think you are the best person for the role. Applications submitted without a cover letter will not be considered.
Please also fill in the equality and diversity monitoring form. We only use this information to understand the demographics of people we are reaching and to guide us in making the3million fairer. This process is separate and confidential; this information is not reviewed or taken into account in the recruitment process.
The client requests no contact from agencies or media sales.
Location: Home Based (UK)
Hours: Minimum 30 hrs a week; may be worked flexibly each week
Salary: £40,000 Full Time Equivalent.
Contract: Temporary (maternity cover)
Start date: ideally early July 2025 to permit ample handover with current finance manager before maternity commences in early Sept.
The Jon Egging Trust is seeking an exceptional Finance Manager to uphold and enhance our existing strong financial infrastructure whilst our current postholder is away on maternity leave. This role involves managing day-to-day financial reporting systems and controls, providing forecasts for bids, ensuring financial plans align with budgets, and meeting external reporting requirements.
Key responsibilities:
- Financial management: maintaining robust financial reporting systems and controls, and line managing the Finance Assistant.
- Fundraising support: providing accurate financial forecasts for bids and meeting fund reporting requirements
- Budgeting: ensuring financial plans are in line with budgetary constraints.
- Accounts production: leading the production of monthly management accounts and communicating to operational managers.
- Re-forecasting: handling budgeting and re-forecasting processes.
- Compliance: communicating effectively with auditors and the external finance committee.
Candidate Profile:
Accounting experience: minimum of two years in relevant financial management roles in a charity or non-profit.
Essential Skills:
- Preparation of monthly management accounts and reporting
- Lead on delivery of the annual and half year budgetary process
- Develop budgets for funding applications and providing financial support to fundraising
- Strong communication skills, capable of translating complex financial information.
- Highly methodical and organised in record-keeping and analysis.
- Inclusivity: We welcome applicants at any stage of life or background, including those returning to the workforce or seeking a change of pace.
If you are passionate about financial management and eager to make a difference, we encourage you to apply and become part of our dedicated team.
Our benefits package includes:
- Flexible working
- Enhanced annual leave
- Homeworking allowance
- Occupational pension scheme
- Occupational sickness scheme
- Special paid leave provision
Read our Applicant Privacy Notice
Child and adult at risk protection policy statement
The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.
To apply
Please complete our online application form.
The closing date is Sunday 18 May at 23:59.
Interviews to be held virtually Thursday 22 May 2025.
Questions?
Contact us through the website.
Please note: In order to become an employee at JET you must be able to produce evidence of your Right to Work in the UK.
On 20th August 2011, Flt Lt Jon Egging lost his life whilst completing a display at the Bournemouth Air Festival. He was coming to the end of his first year with the world-famous Royal Air Force Aerobatic Team, the Red Arrows, flying in the position of Red 4.
Jon was an inspirational individual, and inspiration is at the heart of everything we do. Like Jon, our staff and volunteers are chosen for their ability to act as positive role models; in turn they inspire and enthuse our vulnerable young students to reach their full potential. Our long-term support programmes increase self-confidence, self-esteem and aspiration, and ultimately empower young people to become role models within their own communities.
The Jon Egging Trust realises Jon’s dream of inspiring young people through his love of aviation, STEM, teamwork and leadership, helping them to overcome adversity, identify their strengths and work towards their dreams.
REF-221376
Philanthropy Key Relationships Manager
We are looking for a Philanthropy Key Relationships Manager to lead on building and strengthening relationships with major and mid-level donors, helping them achieve their philanthropic goals while raising vital income for the charity.
Position: Key Relationships Manager
Location: Home based (with quarterly in person All Staff days, travel to donors and some Fundraising team days in Swindon). To facilitate travel to donors, candidate will need to be based in the South of England, or near London.
Hours: Full-time
Salary: £37,000 to £41,000 per annum
Contract: Permanent
Closing Date: 11 May 2025
The Role
With a strong focus on stewardship, you’ll manage a portfolio of supporters, create tailored engagement opportunities, and deliver compelling cases for support that inspire long-term giving. You’ll work closely with colleagues across the organisation to ensure a joined-up, strategic approach to relationship fundraising. Your ability to communicate with clarity and warmth, alongside a deep understanding of what motivates Christian supporters, will be key to growing support and maximising impact.
About You
You will have proven experience of developing high-value relationships with donors (individuals) and a track record of success in soliciting major gifts in excess of £5k or transferable skills gained in a similar role with equally demanding relationship-based targets.
With knowledge of the principles of relationships fundraising to include identification, research, cultivation, solicitation and stewardship of major and mid-level donors, you will have experience of working autonomously and effectively with people at senior or Board level.
You will have:
• Evidence of strong influencing and negotiating skills
• Excellent written and oral communication skills, with the ability to make a cogent and compelling supporting case for each project
• The ability to develop excellent working relationships with staff, Trustees and volunteers; you will be diplomatic, persuasive and credible at a senior level
• The ability to manage multiple tasks while maintaining focus and standards, and balancing time scales
• The ability to confidently present to and communicate with a wide range of stakeholders
• An understanding of what drives and motivates potential and existing Christian supporters
If you are passionate about research and eager to contribute to meaningful public debates, we encourage you to apply. Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.
In Return…
Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.
The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!
It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.
Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.
Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.
Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.
Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.
Benefits include: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 28 days (plus bank holidays) after 2 years’ service (plus holiday trading, office closed at Christmas, additional closure the day before Good Friday and as day after Easter Monday), gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee
Working in over 200 countries and territories, the organisations parent charity, is a global mission to bring the Bible to life for everyone and believes that when people engage with the Bible lives can be changed, for good.
The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.
You may also have experience in areas such as Major Donor, Major Gift, Philanthropy, Major Donor Fundraiser, Major Gift Fundraiser, Philanthropy Fundraiser, Major Donor Fundraising, Major Gift Fundraising, Philanthropy Fundraising, Major Donor Partnerships Manager, Major Gift Partnerships Manager, Philanthropy Partnerships Manager. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview:
Job Title: Food Redistribution Manager
Salary: £30,000 - £32,000
Responsible to: Head of Food
Location: Birmingham but with a requirement to travel to farms and across the city meeting partners etc.
Contract Type: 1 Year Fixed Term Contract March 2026
Hours of Work: 36.5
The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working with communities to identify, mitigate and remove barriers that prevent them from living active and connected lives.
Our vision is for a society where people have the autonomy, capacity, resources, and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.
In 2024, TAWS was given the opportunity pilot a Surplus Hub Project at Birmingham Wholesale Market, where edible waste food destined for anaerobic digestion can be diverted to human consumption. To purpose of this role is to maximise the amount of surplus food available to the Food Justice Network groups via the Birmingham Wholesale Markets.
Food Redistribution Manager:
You will be working within The Food Justice Network is a network of around 300 independent partner organisations, all of who are providing support across the city. FJN Partners offer a range of services from foodbanks, to community cafes, to community pantries and warm spaces, all delivering vital support to some of Birmingham's most vulnerable citizens.
Your role will be the sourcing and procuring farming surplus and collective buying of fresh produce for the Food Justice Network. Part of this opportunity will be facilitating the set-up of a city-wide network to make surplus food redistribution more coordinated and effective.
There is already a significant amount of surplus food redistributed across the city and lots of work going on in terms of reducing waste in businesses but we know that sometimes unexpected surplus food arises and not every food business is plugged in to the surplus food network.
Alongside the core of the role, you will also be managing two to three people who you will be working in conjunction with but on separate projects.
This will provide less reasons for businesses to waste food with a strong, well connected and promoted network.
Experience, Knowledge and Values:
What you'll bring with you:
- Excellent partnership, networking and relationship management skills.
- Commercial awareness of purchasing of food.
- Good project management skills with demonstrable experience of managing all areas of project, and general resource management.
- High level of organisational and administrative skills, good levels of entrepreneurial and practical thinking to solve real world problems.
- Years of background in the food industry, ideally specialising in surplus food.
- Experience of community work, stakeholder working, and partnership working at a local level.
- Line management experience of a small team would be desirable.
- Driving licence required
Requirements:
As part of your role, you will:
- Negotiate collective purchasing of fresh produce to reduce food waste.
- Build relationships with growers to redistribute food through the Food Justice Network and beyond, while identifying and improving local surplus food donation processes.
- Coordinate surplus food collection and collaborate with the Food Justice Network Engagement Officer for effective distribution.
- Partner with Xcess, a national surplus food network, to oversee haulage of surplus food into Birmingham.
- Support the development of a city-wide network to improve coordination collaboration and efficiency in surplus food redistribution.
- Work closely in partnership with and provide cover for the Surplus Food Lead at the Markets.
- Produce comms and improve relationships with potential local sources of surplus food in Birmingham.
- Lead, support, and develop a team of three, conducting regular 1:1s and performance reviews in line with company values.
- Manage workloads and resource planning to ensure team efficiency and delivery against departmental goals.
- Handle day-to-day people management issues, including absence, performance, and development.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Service Manager
mySociety
Remote
£45,000 – £55,000 per year
Full-time
Permanent
Job description
mySociety is a small, purposeful charity that uses digital tools to help people participate more fully in democracy, make governments and society more transparent, and work together to address big societal challenges. We’re looking for a Digital Service Manager to lead the day-to-day operations of our high-impact, high-volume online services – including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.
This is a vital and hands-on role, responsible for making sure these services run smoothly, are compliant with key legal frameworks like GDPR and the Online Safety Act, and that complex user support cases are handled with care and accuracy. You’ll lead on governance and risk management, support a volunteer team, and work closely with product and support staff to make sure our users’ needs are consistently met.
You'll be joining a nimble, digital-first, and entirely remote team – this post is fully remote, so you can work from anywhere in the UK! You’ll also have the opportunity to connect with colleagues face-to-face at our quarterly in-person team meetups.
We’re looking for someone with a strong background in managing digital services, who’s confident with complex support workflows and has a passion for improving services that make a difference. You’ll need excellent communication skills, strategic thinking, and a solid understanding of data protection and information rights.
No recruiters or agencies, please.
What does the role involve?
- Keep our services running smoothly, ensuring high-risk or complex support cases are identified and resolved quickly and effectively
- Lead and motivate our user support staff and expert volunteers, creating a productive and supportive environment
- Maintain our strong record of legal and governance compliance across services
- Contribute to the ongoing improvement and development of our services, helping them remain useful, impactful, and aligned with user needs
User support and operations
- Triage, prioritise and manage all incoming support queries across services
- Ensure time-sensitive and legally significant cases (e.g. GDPR requests, Online Safety Act reports) are tracked, escalated, and resolved appropriately
- Manage our support workflows and volunteer contributions to deliver timely, high-quality assistance
- Collaborate with product and service owners to share insights and identify areas for improvement
- Help improve help guides and user-facing support documentation
Governance
- Maintain and update service policies, processes, and risk management protocols
- Ensure compliance with relevant laws and standards (including GDPR and media law)
- Monitor risk and report issues to senior management
- Coordinate regular internal meetings, reporting on service performance and operational updates
Requirements
We think this position would suit you best if you have some or all of the following:
- Experience managing complex, high-traffic digital services
- Strategic thinker with strong judgement and ability to manage ambiguity
- Passion for quality and service improvement
- Excellent understanding of GDPR and experience handling rights-based requests
- Familiarity with Freedom of Information, media law, or moderating online communities
- Skilled in identifying and solving problems and improving systems
- Excellent communication and stakeholder management skills
- Comfortable working in a remote team and supporting volunteers
Not sure you meet every requirement? Please apply anyway! We support learning on the job and adapt roles to match the strengths of the right candidate.
Benefits
This is a permanent role with a salary in the range of £45,000 to £55,000 per year, plus pension (4% employer, 4% employee).
You must be based in the UK and have the right to work here – unfortunately, we can't provide visa sponsorship or relocation support.
We’re committed to supporting flexible working – wherever you are in the UK, we’ll help you find the working setup that suits you best.
Deadlines and dates
· Applications close: Thursday 15 May 2025
· Interviews: Mid to end of May (via video call)
· We aim to inform applicants about interview shortlisting by mid-May.
Application instructions
Your application should consist of a CV and covering letter. We’ll rely on your covering letter to show us why your skills make you a good fit for this role when we are shortlisting candidates, so take your time getting it right.
We will anonymise all applications before shortlisting. Please don’t include names or contact details in your CV or cover letter. The application process will be through out workable system.
We especially welcome applications from candidates with Black, Asian, or other Minority Ethnic heritage, as part of our commitment to improving diversity within our team.
Please note: This role is being advertised by NFP People on behalf of our client.