Support manager jobs in elstree, hertfordshire

We’re looking for a supportive and proactive Regional Centre Manager who can enable our passionate and committed London team to deliver an excellent service for the client gardeners.

Confident business development skills are needed to identify new partnerships and expand our programme delivery to ensure the continued sustainability of the centre.

Creativity, problem solving, prioritising and the ability to manage a diverse workload, where each day is different, is key in this role.

Our Regional Centre Manager in London will be based in our Battersea Park office. Option for hybrid role with up to 2 days remote working per week.

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

Mental Health Support Worker

We are seeking a compassionate and resilient Mental Health Support Worker to join a specialist supported accommodation service for young people with complex mental health needs.

Position: Mental Health Support Worker
Location: Camden, London
Contract: Permanent, full time
Hours: 37.5 hours per week, rota including evenings, weekends and bank holidays
Salary: £27,636 per annum plus pension and benefits
Closing Date: Sunday 16th November2025

About the role

This is an opportunity to play a key role in supporting young people with complex mental health needs. Working within an innovative supported accommodation service, you’ll help build strong therapeutic relationships and support clients to develop skills, resilience and confidence to move forward positively.

Key responsibilities include:

• Ensuring the safety and wellbeing of clients at all times, using safeguarding and emergency procedures when required
• Building positive and trusting relationships with young people to provide effective support
• Managing a small caseload as a named key worker, creating SMART outcomes-based support plans
• Leading on risk and needs assessments and contributing to service-wide assessments
• Delivering one-to-one and group support to build coping strategies and resilience
• Working closely with statutory services, mental health teams and housing providers
• Encouraging client participation in service decisions and wider community activities
• Supporting volunteers who add value to the service
• Participating in a rota including early, late and weekend shifts

About you

We’re looking for someone with empathy, energy and a genuine commitment to supporting young people with complex needs.

You will have:

• A relevant qualification (psychology, counselling, social work, mental health) or significant experience working with young people with complex needs
• Experience managing challenging situations in a calm and professional way
• Excellent listening, communication and relationship-building skills
• A non-judgmental approach and the ability to maintain professional boundaries
• A good understanding of safeguarding, support planning and risk assessments
• The ability to work well in a team and with external partners
• A commitment to equality, diversity and inclusion

An enhanced DBS check will be required for this role.

About the organisation

This well-established charity provides housing and support services across the UK, with a focus on preventing homelessness and improving opportunities through education, training and volunteering. The organisation is values-driven, believing in dignity, respect and the potential of every individual.

Other roles you may have experience of could include; Senior Support Worker, Mental Health Support Worker, Caseworker, Housing Support Worker, Project Worker, Social Care Worker, Mental Health Practitioner, Recovery Worker, Youth Support Worker, Key Worker. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are recruiting for a Shop Supervisor to join our diverse and engaged team in our shop.

It’s a great opportunity to deliver positive social impact in the local community and contribute to funding the vital work of SCT.

As Shop Supervisor, you will be responsible for maintaining high standards on our shop floor, supporting volunteers to provide excellent customer service. As well as involvement in stock selection, pricing and merchandising. A key part of the role will be to engage the shop within the local community with the onboarding of new volunteers.

To be successful in this role you will have retail experience or experience of working within a busy environment. Experience of providing a high standard of customer service and will have the ability to deal effectively with conflicting priorities.

You will have strong administrative skills including using all Microsoft packages, be solution focused, resilient, have a high level of attention to detail and excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload.

The post holder will have excellent interpersonal skills and the ability to deal with challenging situations and individuals with a range of needs.
You will have knowledge of social media platforms such as Instagram and have a keen eye for fashion trends.

Assisting the Managers and Assistant Managers to achieve the following and using your initiative as necessary.

About The Creighton Centre

For over 100 years, The Creighton Centre has supported older and vulnerable people, and adults with disabilities, from our base in Fulham. Our aim is to help people live safely and independently in their own homes and to feel part of their community.

About the Role

We’re looking for a motivated and organised Business Support Officer to join our friendly, committed team. This is a varied and rewarding role, providing administrative support across our Care & Repair, Safer Homes, and Community Centre services.

You’ll help keep things running smoothly, from handling client referrals and liaising with contractors, to supporting community activities and maintaining good communication across the organisation. It’s a great opportunity to play a key role in a local charity that genuinely changes lives.

About You

We’re looking for someone who:

• Enjoys being busy and takes pride in being organised and reliable.
• Has excellent communication and IT skills.
• Can work well both independently and as part of a small, supportive team.
• Is patient, empathetic, and able to communicate well with people from all backgrounds.

Why Join Us?

• Be part of a community charity making a real difference.
• Join a welcoming and supportive team with strong shared values.
• Enjoy flexible working hours and a role with real variety.

How to Apply

Please apply via CharityJob by clicking on the 'apply' button.

Include your CV and a short cover letter showing how you meet the person specification.

Closing date: Friday 14 November 2025

Interviews: Tuesday 2 December 2025

Start date: Early January 2026

Ovacome Support Services Officer, reporting to the Programmes Manager.

We’re looking for someone who is passionate about supporting those affected by ovarian cancer through a people-centred approach. You must be experienced in providing support services, well-organised and approachable. You will be an important member of our staff team.

Pay scale: £28,500 – £33,000 per year (full time), pro-rata if part time. All our salaries our benchmarked based on the requirements of the Role Description and comparable roles in the charity sector. Salaries are subject to an annual review; we also award an annual cost of living increase.

Hours: 21 hours (part time) to 35 hours (full time) per week, with flexibility around core operational hours. We offer flexible hours to accommodate caring responsibilities. Core hours of work are between 8.30am to 5.30pm. Wednesday is a core working day.

Location is either:

· Home-based with an appropriate working space where confidentiality can be assured. Able to attend monthly meetings in London and travel for work. Lives within the UK.

Or:

· In our London office, this option attracts an additional payment.

Contract type: Permanent, with 6 month probationary period.

We would be happy to consider applications from those with a caring or parenting role and to consider flexible or part-time working to accommodate the right candidate.

Both external and internal supervision will be given to the successful candidate.  You will be given both internal and external training as well as internal supervision and external clinical supervision to support you professionally and to maintain a healthy work/life balance.

You will work within the support team in providing the first point of contact for all support enquiries to Ovacome, via telephone, email, text, instant chat, Skype and social media channels.

You will provide information and support on a wide range of ovarian cancer issues, including broader issues around living with cancer, ensuring that all information is evidence based and up-to-date.

You will assist in the moderation of the My Ovacome support forum and provide information where required to members.

You will assist in keeping the Support Services information on the Ovacome website up-to-date.

You will keep full, accurate, contemporaneous records of all enquiries following Ovacome policies and procedures, including confidentiality and data protection. You will maintain and update records on the Ovacome database.

You will assist in the organisation and facilitation of Ovacome groups as required.

You will maintain knowledge of clinical and research developments in ovarian cancer through relevant journals, attending conferences and liaison with healthcare professionals.

You will assist with the production of reports as required.

You will participate in regional support events as required, liaising with local services prior to the event. 

You will contribute to the Ovacome information resources and work with other members of the Ovacome to produce content that is of interest to our community.

You will work with the support team to identify common questions and themes from our service users so that we can proactively meet the needs of the wider community.

Executive Manager

Full-time, Permanent

Salary: £45,981

Location: Farringdon, hybrid working, minimum 2 days on-site

MLC Partners are actively seeking a highly organised and proactive Executive Manager to provide exceptional support to the CEO and leadership team at a renowned, impactful and ambitious charity. Turn2us is a national charity tackling financial insecurity and its structural causes. Offering practical support and information to help everyone thrive, they’re working to change the systems and perceptions that cause financial insecurity across the UK.

If you have the knowledge and experience to ensure the smooth running of the CEOs office; the executive operations, governance and business support functions organisation-wide and you are passionate about this crucial cause - eradicating financial insecurity, then this could be the ideal opportunity to build your career in a charity dedicated to ensuring dignity and equity for all.                                                                           

Key Responsibilities and Accountabilities

Executive Support to CEO:

• Assemble and prepare papers, being the main point of conduct for CEO key meetings.
• Coordinate, attend, take minutes, and track actions for the Organisational Leadership Team.
• Manage diary, project manage and carry out administration for the CEO.
• Coordinate, attend, take minutes, and track actions for the CEO.
• Follow up on actions from meetings on behalf of the CEO and Chair of EFH, ensuring timely completion.
• Draft correspondence, manage communications, and liaise with key stakeholders including government departments, Patrons’ offices, and external partners, ensuring appropriate professionalism.

Governance Liaison:

• Act as the primary liaison between the CEO and the Group Head of Governance, ensuring all governance-related matters are effectively managed by having weekly check ins with both the Chief Executive and Group Head of Governance, and keeping the Director of People, Culture & Governance informed about pertinent matters.
• Coordinate the preparation and distribution of governance papers and briefing documents for the CEO.
• Ensure timely submission of board and committee papers, ensuring accuracy and completeness.
• Support the CEO in governance-related activities, including regulatory compliance and strategic planning discussions.
• Work closely with the CEO, Director of Finance and Operations, and Property Consultant on property-related matters.
• Act as secretariat for relevant property committees including meeting scheduling, minute taking and tracking actions.

Business Support:

• Lead the induction of new Business Support team members, ensuring consistency in approach.
• Hold regular meetings with the Business Support team, inviting feedback and implementing improvements.
• Lead meetings with Business Support staff to share best practices and resolve operational challenges.
• Foster a positive and collaborative team environment.
• Lead and support the Business Support team, providing a backup service to teams across the organisation, ensuring tasks are carried out in a timely manner. Where there is insufficient capacity within the Business Support Team, this may mean sourcing a temp or outside agency.

Person Specification:

It’s 2025, no-one should be lying awake worrying about mounting bills. No child should be starting their school day cold and hungry. But the fact is, it’s happening, and we want to end it. With an ambitious strategy, we need a strong leader to work alongside the CEO and leadership team who can streamline operations and coordinate key business functions. Successful applicants will have previous experience providing executive support at a senior level with excellent organisational skills and the ability to manage multiple priorities.

You should have a sound understanding of governance processes, including board and committee administration, be an excellent communicator with the ability to draft high-quality correspondence. In addition, you will bring proven leadership experience, motivating and coordinating others, while demonstrating professionalism, discretion, and a commitment to equity, diversity, inclusion, and the values of Turn2us.

Essential Criteria:

• Significant experience in a high-level Executive Assistant or Business Support Management role.
• Strong knowledge of governance processes, including board and committee administration.
• Excellent organisational and project management skills, with the ability to manage multiple priorities.
• High-level written and verbal communication skills, with experience drafting formal correspondence and briefing papers.
• Strong leadership skills, with the ability to coordinate and motivate others.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with digital collaboration tools (e.g., Teams, SharePoint).

Skills:

• Substantial experience working in a senior administrative role or comparable work, highly organised, able to plan proactively and prioritise work, with excellent time management skills and the ability to deliver to a deadline under pressure within a context of competing demands
• Proficient in Microsoft Office suite (Outlook, Word, Excel and PowerPoint), CRM databases and virtual meeting products
• Ability to take a strategic approach, working across the organisation to suggest and implement processes and systems, creating business plans for new initiatives
• Understanding of Monitoring, Evaluation and Learning to support effective impact and continuous improvement, good project management and budgeting skills
• Demonstrable and highly developed interpersonal and communication skills both written and verbal with the ability to manage effective working relationships.

Knowledge:

• Understanding of safeguarding and safe working practices including Equity, Diversity, Inclusion and Belonging and its practical application
• Experience of organisation of meetings, travel arranging, diary management and email management
• Ability to take concise, accurate and efficiently produced minutes of meetings
• Line management experience and ability to motivate others

Attributes:

• Personal commitment to the work of Turn2us
• Resilience, good problem-solving skills
• Initiative/self-starter: able to operate independently and be a team worker.
• A continual improvement approach to yourself and to the work
• Tactful and diplomatic with emotional intelligence

How to Apply/Interview dates

To express your interest or request the full candidate briefing pack, please contact Tess at MLC directly or submit your application via the link provided.

We particularly welcome applications from individuals with lived experience of financial insecurity or those from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.

Closing date of applications: Friday 14th November

1st stage interviews: w/c 17th November

2nd stage interviews (face-to-face): w/c 24th November

We Are Family is hiring!

We Are Family is an extraordinary peer support community for adopters and prospective adopters. We’re there for parents throughout their adoption journey. Online and in person, our parents’ groups, events, resources, podcasts and talks offer mutual support, information and inspiration to adopters and those considering adoption. We are the leading peer support community for adopters  across Greater London and the Home Counties, and offer digital-membership nationally; we have ambitions to scale our in-person services provision significantly over the coming years. You can find out more about us here.

As Community Programme Manager, you’ll join our independent adoption support charity, oversee our volunteer, peer support and event provision.

This is an excellent opportunity for a highly organised ‘self-starting’ individual with experience of working with user-run communities. You will use your strong relationship-building skills to proactively engage WAF members and volunteers, to continue providing peer-led support and to create new opportunities for adopters to connect across the UK.

Key Details:

Role type: Permanent

Reports to: Head of Operations

Direct Reports: You will work closely in partnership with our Associates & Volunteers

Working Pattern:  2.5 days / 18.75 hours per week, including occasional evening and on-site work.

Salary: £30-35K FTE

Location: Remote / Home-working; this role can be based anywhere within the UK with periodic meetings and visits, mainly to London / South East, at least quarterly.

Perks of Working at WAF:

· Become a part of a personable, visionary team creating positive impact on a daily basis

· Flexible working

· Home Working Allowance

· Occasional in-person working in London; travel and lunch expenses covered

· Competitive salaries with room for growth

· Professional development opportunities

· Seasonal socials

ROLE DESCRIPTION:

Key responsibilities include: 

• Engagement with our Members
• Supporting our Volunteers
• Managing our Peer-led Groups and In-Person Activities
• Overseeing our Peer Support Training and Supervision
• Nurturing Partnerships
• Delivering Impact
• Contributing to Communications
• Championing our Advocacy efforts
• Collaborating with our Board and Committees

Person Specification: 

ESSENTIAL

• Demonstrable experience coordinating / managing multiple projects or programmes
• Experience of working with beneficiaries and / or volunteers
• Excellent written and verbal communication skills
• Skills in identifying and prioritising workload with the ability to work to deadlines and budget
• Comfortable working independently, operating good judgement on when to seek guidance and support
• Strong IT and / or aptitude to learn software skills (see below)
• Resourceful and adaptable
• Empathetic and supportive
• A ‘hands-on’ and collaborative mindset

DESIRABLE

• Lived experience / interest in supporting those connected with any of the following: early trauma, adoption, the care system, advocating for people from underserved communities.
• Lived experience / interest in supporting families
• Experience of working within a peer support network
• Experience of co-producing projects with beneficiaries / volunteers
• Experience with using multiple software packages (We work across the following software – training provided as necessary: G Suite, MS Office, Zoom, Trello, WordPress, Mailchimp, Canva, Buzzsprout, Google Analytics).

 

To Apply:

If the opportunity to join an exciting, rapidly growing charity appeals to you as someone able to make a valuable contribution, we would love to hear from you!

Please download our full application pack for further details and instructions on how to apply.

Deadline to apply: Midnight at Sunday 23rd November 2025
Start Date: ASAP

Please note that applications are received and reviewed on an ongoing basis, therefore an early application is advised.

Further information can be found via our website.

One of the great strengths of We Are Family is that we are volunteer and member driven, and we represent a diverse community of adoptive parents. We particularly welcome applicants from Black, Asian and minority ethnic backgrounds to ensure that the organisation can benefit from this diversity of experience.

Advert

Permanent

37 hours per week, over 7 days, to include Saturdays and Sundays

£27,821

Location: Debden

We offer many enhanced benefits including:

-28 days holiday a year, plus Bank Holidays

-Stakeholder pension scheme with matching contributions up to 8%

-Free confidential counselling service: available to all staff and volunteers

-Opportunity for all managers to join our Bespoke Management Development Programme - Compass

Full details about our benefits can be found on our website.

Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge in 2023?

We are looking for a Shop Manager to lead our team in the Debden Shop, you will be working in a creative environment, working with donated goods to maximise sales and net contribution.

You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

As a Shop Manager you will manage an Assistant Shop Manager along with a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.

If you have what it takes to work hard but have some fun along the way then this is the place for you.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is midnight on Thursday 6th November 2025.

Interviews will be held on a date to be confirmed.

IN2

HR Manager

Salary: £45,530 per annum + 6% employer pension contribution
Contract: Fixed-term until 31 March 2026
Hours: Full-time, 35 hours per week
Location: Fully remote with occasional travel to London (expenses covered)
Start Date: ASAP

Are you an experienced HR professional with a strong track record in managing recruitment and redundancy processes?

Charity People are delighted to be supporting a values-led charity to recruit a HR Manager on a fixed-term basis. This newly created role will provide critical support to an overstretched HR function during a period of high-volume recruitment and organisational change.

The organisation is navigating complex staffing transitions due to project-based funding, and needs someone confident, compassionate, and highly capable to lead on recruitment and redundancy processes.

About the Role

Reporting to the Director of Operations, the HR Manager will lead on recruitment for a large-scale project (10-15 hires initially), manage redundancy and restructure processes, and support line managers with people practices and development.

You'll play a key role in embedding inclusive, values-driven HR practices, ensuring staff are supported through change, and helping build a culture of empathy, accountability, and respect.

Key Responsibilities

• Lead and manage redundancy and restructure processes
• Deliver high-volume, time-sensitive recruitment campaigns
• Support line managers with HR policies, performance, and onboarding
• Develop and deliver training and toolkits for inclusive leadership
• Promote organisational values through all people practices
• Ensure compliance with employment law and HR best practice

About You

We're looking for someone with strong HR generalist experience, ideally CIPD Level 5 qualified, and confident managing both recruitment and redundancy processes. You'll be highly organised and able to deliver difficult messages with clarity and compassion.

• Minimum 3-years in a generalist HR role
• Extensive experience in redundancy and restructure
• Strong recruitment lifecycle experience
• Excellent communication and interpersonal skills

How to Apply

Please apply without delay, as we are reviewing applications on an ongoing basis as this is an urgent role.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please let us know if you require any adjustments to ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Individual Giving Appeals Officer

Full time. Permanent. Hybrid working. (2 days in the office)

Location: This role can be based in any of our UK offices (Cardiff, Edinburgh, London, or Warrington)

Salary: London - £40,794 (including London allowance), Cardiff, Edinburgh & Warrington - £35,911

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. 

About the role

Reporting to the Senior Individual Giving Appeals Officer, the Individual Giving Appeals Officer will deliver fundraising success during key moments like Christmas, Christian Aid Week and Emergency Appeals, focusing on maximising one-off donations. They will champion creativity to craft impactful campaigns, ensuring consistent, positive, and memorable interactions that align with organisational goals and values.

The post-holder will collaborate closely on key initiatives across stakeholders, supporting the Senior Individual Giving Appeals Officer to deliver the high-impact key appeals, hitting income targets while fostering meaningful connections with supporters.

Some of the main responsibilities of the Individual Giving Appeals Officer include:

• Collaborate with the Senior Individual Giving Appeals Officer to plan and deliver the high-profile annual Christmas appeal, aligning with organisational values and goals. 
• Support the Senior Individual Giving Appeals Officer in planning and executing Christian Aid Week and Emergency appeals to maximise supporter engagement. 
• Using data-driven insights and creative messaging, ensure CASH campaigns are impactful and delivering the right message through the right channels to consistently exceed fundraising targets. 
• Create engaging, supporter-centric content and messaging across various channels, fostering alignment with Christian Aid's brand and mission. 
• Analyse appeal performance critically, leveraging insights and feedback to continuously improve future activities and maximise ROI. 
• Deliver positive supporter experiences at every touchpoint, fostering lasting relationships built on trust and openness. 
• Collaborate across teams and departments to integrate campaigns effectively, driving consistent and impactful outcomes. 
• Commit to delivering high-quality appeals on time and within budget, striving to maximise impact and consistency. 
• Support the wider Individual Giving Team during peak periods, promoting a positive team culture and driving collaboration to meet shared goals

About you

Who we are looking for

Essential:

• Demonstrable experience in direct marketing or fundraising, particularly in individual giving campaigns. 
• Developed written and verbal communication skills, with the ability to create compelling content.
• Ability to analyse campaign data and optimise performance based on insights. 
• Experience managing multichannel campaigns, ensuring consistency across platforms. 
• Developed organisational skills and the ability to manage multiple projects simultaneously. 
• Ability to work collaboratively within a team and across departments.

Desirable:

• Experience with CRM systems and fundraising platforms.
• Experience in emergency appeals or international development.
• Marketing or digital marketing qualification. 
• Knowledge of digital marketing tools. 
• Experience in budget management. 
• Understanding of supporter segmentation and targeting. 

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in the London office, where we usually do team days once a week on a Thursday. Homeworking options available in line with Crisis’ Hybrid Working Policy.

About the role

As Brand Manager (Brand Marketing) at Crisis, you will play a pivotal role in developing and embedding a bold, unifying brand proposition that everyone across the charity can get behind. Working in close partnership with the Brand and Marketing Lead, Head of Brand Marketing and Audiences, and colleagues across Crisis — including experts by experience — you will shape what Crisis stands for and how we show up to the world.
We’re looking for someone who can help define and bring to life a long-term brand positioning platform and lead the development of integrated brand marketing campaigns that inspire belief and action in our vision to end homelessness.

This is a highly collaborative role that combines strategic brand thinking with creative execution — connecting insight, storytelling and design to ensure our brand is understood, felt, and lived both internally and externally.

About you

You will have:

• Proven experience in brand management or brand marketing roles – you’ll know how to deliver brand strategies that strengthen awareness and engagement
• Experience of developing or embedding a brand proposition or positioning platform
• A track record in delivering large-scale, integrated, multi-channel campaigns.
• A strong understanding of brand and audience insight, working with design and creative teams to deliver impactful storytelling and content.
• Proven skills in using brand and marketing data to inform decision-making.
• Excellent relationship-building and influencing skills — collaborative and able to bring others on the journey.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 9 November 2025 at 23:59

Interview date and location: Monday 24 to Thursday 27 November via Microsoft Teams

Interview process: A short presentation task and then competency-based interview questions.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Young People Support Worker

We are seeking a dedicated and compassionate individual to support young people in supported accommodation in Twickenham

Position: Young People Support Worker
Location: Twickenham
Salary: £27,636 per annum
Hours: 37.5 hours per week - Hours are 9am-5pm Monday to Friday

Contract: Permanent, Full Time
Closing Date: Sunday 9th November 2025

 

About the Role

As Young People Support Worker you will work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported accommodation. You will have a caseload of 5 clients aged 18-25, in a supported accommodation in Twickenham.

You will mostly lone work, with the Service Manager and Senior Progression Coach working from the office once a week each on average.

You may be required to work from our offices with the rest of the team in Lambeth/Croydon once a month as the business need arises or for training.

Key responsibilities:

· Ensure the safety and wellbeing of clients at all times, following safeguarding and emergency procedures as required.

· Hold a caseload as key worker, taking joint responsibility with the team for day-to-day client support.

· Lead on risk and needs assessments, develop SMART outcomes-based support plans, and review regularly.

· Deliver one-to-one and group support to build resilience and independence, both on site and in the community.

· Work in partnership with external agencies and involve clients in decision-making and community activities.

· Support clients to access education, training, employment, volunteering and benefit entitlements.

· Contribute to a safe, welcoming environment including rota cover, health and safety checks and move-in support.

· Support and collaborate with volunteers and participate in wider organisational engagement opportunities.

About You

You’ll be a motivated, empathetic and organised individual who thrives on helping young people achieve independence. You’ll bring:

· Experience working with the client group and understanding their needs, including homelessness, mental health and substance use.

· Experience in housing settings with knowledge of health and safety responsibilities.

· Strong understanding of asset-based approaches, safeguarding requirements and professional boundaries.

· Knowledge of risk assessments and support planning.

· Good literacy, numeracy and IT skills, including Microsoft 365 and Salesforce.

· Commitment to equality, diversity and treating everyone with dignity and respect.

· Commitment to creating a safe and healthy environment for clients, staff and visitors.

· Integrity, professionalism and the ability to work effectively in partnership with others.

About the Organisation

You’ll be joining a respected charity that provides housing and support services for young people and adults at risk of homelessness. The organisation focuses on prevention, empowerment and long-term stability, helping people develop the confidence and skills to live independently.

Other roles you may have experience of could include: Youth Support Worker, Housing Support Worker, Homelessness Worker, Key Worker, Tenancy Support Officer, Support Assistant. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Do you want to improve the lives of people with disabilities and vulnerable people?

Humanity & Inclusion UK is looking for an ambitious senior fundraiser, with a track record of securing five- and six-figure major gifts, to join our UK Major Giving team and significantly increase our income from high-net-worth individuals, in order to support the people we serve. 

You will have the opportunity to work in an international environment, create an impact in a crucial area of fundraising for our organisation’s future, and contribute to our life-changing work supporting people with disabilities and other vulnerable groups worldwide.

If you are a skilled relationship-builder with a track record of raising significant major gifts from high-net-worth individuals and a strategic mindset, we’d love you to join our small, friendly team.

Background Information and Purpose of Post

As part of our ambitious plans to significantly increase private fundraising, we are looking for a new strategic direction in securing relationships with and income from high-net-worth individuals.

The Philanthropy Specialist at Humanity & Inclusion UK is a new senior fundraising position with responsibility for planning, identifying, cultivating, and managing major donor relationships to secure significant funding, in line with the new global Major Giving Strategy 2026 - 2030.

The purpose of the post is to:

· Develop and deliver HI UK’s strategy for high-net-worth individuals.

· Lead on the new Capital Campaign, 2026-2030, for HI UK.

· Work closely with high-net-worth individuals, family offices, and family foundations to develop high-value philanthropic partnerships and ensure sustained, long-term support.

· Secure five- and six-figure major gifts from a diverse and sustainable base of major donors.

· Develop your own prospect pipeline and provide excellent cultivation of your prospects to produce committed, long-term donors.

· Manage existing partnerships and donors to a high standard.

· Report to and collaborate with the Global Specialist in Major Giving (based in the UK) on the delivery and implementation of your own ambitious philanthropy strategy for HI UK, in line with UK and Federation priorities.

Main Duties and Responsibilities

Strategic Partnerships

You will have responsibility for developing a new strategy for high-net-worth individual support and you will lead the delivery of this strategy to secure high-value philanthropic partnerships under the responsibility of the Global Specialist in Major Giving.

Capital Campaign

Our new Capital Campaign will be an invaluable tool for you in developing funding from high-net-worth individuals in the UK. You will lead on its launch and recruit a Campaign Committee, stewarding them to deliver results.

Relationship Management

You will lead on the development and stewardship of long-term relationships with high-net-worth individuals, family offices, and family foundations.

Income Growth

You will drive the growth of an existing pipeline of high-net-worth individuals and develop this pipeline with new supporters from our individual giving stream and philanthropists who are new to HI, to secure significant gifts.

Collaboration

You will work closely with HI's Global Specialist in Major Giving, HI UK Trustees, our Federal Major Giving team, and international colleagues, to develop compelling proposals and provide timely impact reporting.

Stewardship

You will ensure exceptional donor stewardship and provide a high-quality experience for supporters at every stage of engagement.

Cultivation events

You will initiate and run high quality cultivation events for your donors and prospects, to form part of their stewardship journey.

Data Management

You will accurately manage donor records, communications, and reporting through our CRM.

Other duties

· Maintain a positive and collaborative working relationship with HI UK colleagues, the Federal fundraising and communication teams, and Major Giving counterparts in other HI national associations in Europe and North America.

· Ensure compliance with fundraising regulations and high standards.

· Keep up-to-date and adhere to any changes in legislation, regulatory procedures, innovation, best practice and industry standards in relation to private fundraising.

· Any other activities commensurate with the level of the post, as may be required by the Global Specialist in Major Giving.

Equal Opportunities Policy

HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.

Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.

We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview. 

In this exciting role you will work within the small Communciations & Fundraising Team to maximise income generation from individual givers through your ability to manage outstanding supporter care, accurate database management and targeted marketing via email, post, and social media.

You will hold key responsibility for ensuring the accuracy of all our fundraising and marketing data and be responsible for ensuring the correct targeting of all marketing approaches. You will work closely with, and in support of all other members of the Fundraising and Communications teams. If you have experience of managing volunteers, all the better.

You will conduct and present excellent analysis on all marketing activity with clear recommendations for improvements to fundraising communications alongside donor/donation and database management.

Using your CRM and database knowledge, you can play a key role in the management of donor management but also the wider data support for the charity. it is an exciting time at Doctors of the World, with a diverse portfolio of projects supporting those who are excluded from health in the UK. 

Benefits include:

• 28 days annual leave per annum (addtional days off for birthday, volunteering and religous festivals).
• Active Flexible Working Policy.
• Employer pension contribution scheme.
• Cycle to work scheme
• Eye testing
• Blue Light Card membership