Support manager jobs in west london, greater london
Project Indigo Lead
Service: Project Indigo
Salary: £40,669 - £44,933 FTE per annum, inclusive of Inner London Allowance (£24,401.40 - £26,959.80 per annum for part-time 22.2 hours a week)
Location: Hackney E9 - The role is 3 days per week, with flexibility for up to 1 day per week homeworking. Our office space is wheelchair accessible.
Hours: 22.2 hours per week (part-time)
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
Project Indigo is the LGBTQIA+ youth service based out of Off Centre at Family Action. We have been running a weekly LGBTQIA+ youth group since 2012, and have since developed our offer to include 1-to-1 key work sessions, and more recently, 1-to-1 specialist therapy, and a mentoring training programme. We are proud to be a LGBTQIA+ led and youth-centred service, creating a safe and welcoming space for young LGBTQIA+ to meet each other, try new things, and get support and advice on issues impacting them.
We are looking for an experienced and dynamic leader for our transformative LGBTQIA+ youth project. This is an exciting opportunity to make a real difference in LGBTQIA+ young people’s lives, leading a dedicated and passionate team.
Main Responsibilities:
- To lead on planning and facilitating group sessions, activities and trips for the Project Indigo group. Planning to incorporate the views and interests of members and develop opportunities for partnership working.
- Managerial responsibilities, including line management, budget management, monitoring and evaluation
- Developing and delivering strategic projects within the City and Hackney CAMHS Alliance to promote LGBTQIA+ inclusivity
Main Requirements:
- Strong experience in LGBTQIA+ youth work, and understanding intersecting social issues impacting young LGBTQIA+ people
- Understanding of best practice for supporting young LGBTQIA+ people and promoting LGBTQIA+ inclusivity within youth services
- Management experience on multi-faceted projects; strong leadership skills, ability to take initiative, and work effectively to manage competing priorities
- Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced Check Child and Adult Workforce with Children and Adults Barred Lists.
- In accordance with Schedule 9 of the Equality Act 2010, there is a Genuine Occupational Requirement for the successful candidate to identify as a member of the LGBTQIA+ community.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays (pro rata)
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
- Follow the link to our website and apply via our Careers Hub by filling out our digital application form.
- Closing Date: Friday 5th September 2025 at 23:59
Interviews are scheduled to take place in early October.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities and disabled candidates as well as LGBTQIA+ candidates, because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Service Support Engineer
Salary: £33,000-£44,000
Location: Home-based
35 days annual leave, generous pension, enhanced carer & disability leave, tech allowance
I'm working with a national charity undergoing major digital transformation to recruit a Service Support Engineer to join their IT operations team. This is a fantastic opportunity for someone with a passion for technology, great communication skills, and experienced in 1st and 2nd line IT support.
You'll be part of a collaborative, mission-driven organisation that’s committed to delivering great technical support to staff across the UK. In this role, you'll support day-to-day IT operations, solve problems, manage support tickets, and help maintain critical systems – all while working with cutting-edge tools like Microsoft Intune, Office 365, and Active Directory.
What you’ll be doing:
- Delivering excellent 1st and 2nd line support for staff across multiple locations
- Managing incidents and service requests through the ticketing system
- Installing, configuring, and troubleshooting hardware and software, including laptops, printers, mobile devices, and network equipment
- Supporting Office 365, Active Directory, and remote access tools
- Assisting with onboarding/offboarding, asset management, and MDM setup
- Travelling to offices and service sites to provide face-to-face IT support when needed
Skills required for the Service Support Engineer:
- Hands-on experience with Microsoft Intune, Office 365, and Active Directory
- Knowledge of ticketing and asset management systems (e.g. FreshService)
- Understanding of basic networking and remote desktop tools
- Excellent verbal and written communication skills
- Calm, helpful, and approachable—able to support non-technical users
- Organised, with strong attention to detail and process-following skills
- A demonstrable passion for tech—whether through education, training, or self-learning
Understanding Recruitment is acting as an employment agency for this vacancy.
IT Support | 1st Line | 2nd Line | Microsoft 365 | Intune | Active Directory | Remote | Field Engineer
ABOUT THE ROLE
Variety is looking for a PR and Communications Manager to join our growing team and take responsibility for our communications strategy to support fundraising, programmes and brand activities. It is an exciting time to join the charity as we have laid the groundwork over the last year to improve our marketing and communication channels and have ambitious plans to double our charity size, to fund life-changing practical support for disabled and disadvantaged children and young people across the UK.
We have a new Director of Fundraising and Communications in place who you will work closely alongside, and your work will be across three areas: content creation including the website, PR and social media. Key to success is putting children’s stories at the heart of our communication and you will need to work independently, guiding the Social Media Officer and freelancers, playing a key role in our collaborative and high-performing team.
ABOUT VARIETY
In the UK, there are more than 1.3 million disabled children and over 4 million children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.
Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment.
In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference.
KEY RESPONSIBILITIES
•Content creation – identify and gather beneficiary stories and create compelling content for Variety’s communication channels
•PR – develop a network of supportive media contacts and partners to effectively promote our work and proactively target journalists, writing and delivering press releases as needed
•Social media – oversee the social media calendar and have responsibility for the social content and channels. Have managerial responsibility for the Social Media Officer, ensuring content is planned in and comments are monitored with occasional weekend cover
•Interview beneficiaries of Variety, meeting family members, working with external agents (photographers, filmmakers) as necessary to give beneficiaries the best experience while gathering the most relevant information for story telling
•Produce stories with the Director of Fundraising and Communications in the best formats, ensuring brand compliance and accessibility
•Ensure consent is obtained at every stage of content gathering and materials are stored securely in line with GDPR legislation and Variety’s privacy policy
•Monitor and analyse our channels to identify trends and areas to improve
•Work with the Director of Fundraising and Communications on marketing and brand awareness campaigns
•Attend Variety events, maximising engagement and representing the charity
•Manage the communications budget and ensure when using freelance or agency providers we have competitive rates
•Manage email marketing, including creating a monthly newsletter and expanding our reach by building our mailing list
•Manage the website content, ensuring brand consistency and working with external suppliers to manage any website improvements and SEO performance.
• Collaborate with programmes team attending Sunshine Coach presentations and Great Days Out to gather content when required
•Collaborate with the fundraising team attending partnership, challenge and social events to gather content when required
•Keep records up-to-date on Variety’s shared drive and CRM system, manage the communications email inbox
• Participate in staff meetings, fundraising, programme and communications team meetings and contribute to the success of Variety’s strategy
SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES
Essential
• Three years’ experience working on a charity communications team
• Experience managing digital channels and creating content
• Experience of writing and sending out press releases
• Excellent writing and communication skills
• Knowledge of comms analytics and creating reports to measure data
• Good organisational skills and multi-tasking during busy periods
• Enthusiastic, energetic, self-motivated and passionate about the Third Sector
HOW TO APPLY
Please submit your CV with a cover letter explaining why you’d make a great candidate for this role. Applications will close on Wednesday, 20 August at 5pm with interviews taking place week commencing 25th August and 1 September 2025.
Please let us know if you have any accessibility requirements or need any adjustments for the interview.
MAIN BENEFITS, TERMS AND CONDITIONS
Location: Variety HQ, Camden Town, London (hybrid working, 3 days in the office per week)
Hours: 9am to 5pm
25 days holiday (we also normally give between Christmas and New Year off, but this is not contractual). In addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday.
Pension 7% ER contribution, Life Assurance 4x annual salary, Company sick pay scheme, medicash benefit.
EQUALITY DIVERSITY AND INCLUSION
Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities. We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.
The client requests no contact from agencies or media sales.
We are seeking an experienced and dedicated Team Leader based in the London and the South East to join our Homicide Service team. This role involves managing and supporting operational staff to ensure the delivery of excellent services to those affected by homicide.
The London and South East area covers London, Surrey, Kent, East & West Sussex. It is a requirement that you live within one of these area in order to support your team and carry out this role effectively.
Interviews will take place in person at our Singer Street offices on Thursday 28th August. To support this, we will cover travel expenses to the interview.
What we offer:
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, parental leave payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role:
As a Homicide Team Leader, you will ensure the provision of high-quality services, maintain effective relationships with key stakeholders, and provide strategic leadership to promote and develop our services.
As a Homicide Team Leader, you will:
- Conduct audits and generate reports on case management systems, ensuring compliance with contract reporting requirements and national standards.
- Capture and analyse data to ensure outcome-based and evidenced work.
- Allocate work within the team, monitor daily caseloads, and identify trends or patterns.
- Ensure compliance with policies and procedures, provide safeguarding advice, and prioritise client safety and dignity.
- Collaborate with managers to enhance service delivery, address performance issues, and support continuous improvement.
- Support with caseloads, conduct impact assessments, and provide comprehensive support to team members.
- Oversee recruitment, training, performance management, and ongoing support for team members.
- Promote access to services through referrals and partnerships with local organisations.
- Facilitate regular team meetings, share feedback, and ensure effective communication channels.
- Adhere to data protection legislation, confidentiality policies, and organisational procedures.
About You:
Ideally, you will have experience in developing and maintaining partnerships within a multiagency framework, and knowledge of intersectionality, especially when working with vulnerable individuals and those experiencing trauma.
You will need to travel across the region to fulfil job responsibilities and develop your role. Flexibility is essential, as the job may require evening, weekend work, and occasional overnight stays.
You will need:
- Knowledge of the criminal justice system and its impact on victims and witnesses.
- Understanding of equal opportunities, diversity, inclusivity, safeguarding, and risk assessments.
- Awareness of confidentiality and safe working practices, including data protection.
- Experience in customer-focused, challenging environments.
- Crisis management and support experience.
- Strong communication and negotiation skills.
- Ability to work independently and manage multiple tasks.
- Problem-solving and data analysis skills.
- Proficiency in using software like Word, Excel, and Case Management systems
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter, we particularly welcome applicants from Black, Asian, and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia, or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role, please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered and started an application, then we will contact you to advise of the amended closing date wherever possible.
Insight and Evaluation Manager
We are currently delivering an ambitious five-year growth plan, which will ensure that we can reach as many young people as possible with our programme. As part of this growth we are now looking for an Insight and Evaluation Manager to join the team.
The role is currently a managerial role, but we would consider candidates with less experience in a version of the role with no managerial responsibilities, under the title Senior Insight and Evaluation Coordinator… so please still apply!
Position: Insight and Evaluation Manager
Location: Remote (with some travel to London as required)
Hours: Full-Time (flexible working considered)
Contract: Permanent
Salary: £29,000 - £32,000 p.a., depending on experience (+ £3000 London weighting, if applicable)
Closing Date: 25th August 2025
Interview Date: Week commencing 1st September 2025
About the Role
As part of the Strategy, Finance, and Operations Team, the Insight and Evaluation Manager will be responsible for ensuring all teams have the right data to deliver, monitor, and fund our programme in a timely and effective way. You will manage, analyse, interpret and present data, most of it recorded on Salesforce, in order to enhance the quality of delivery, maximise the achievement of outcomes by participants, and ensure that our programme is fully funded.
You will support this growth plan by ensuring that our data-related systems are efficient and scalable. Working closely with the rest of the Technology and Insights team, you will help identify areas across the organisation that are in need of improvement and work to develop and implement improvements in our data-related processes.
Role responsibilities include:
· Data analysis, monitoring, and evaluation
· Facilitate the use of data to guide tactical and strategic decision-making across the organisation
· Support systems development relating to data and reporting
· Manage one part time staff member working on data insights and systems
About You
We are looking for someone with experience of:
· Processing, analysing and visualising data, particularly using Excel and Power Query
· Analysing and organising data to identify trends and support decision-making
· Cleaning and handling large datasets
· Presenting data visually to highlight key insights
· Providing strategic advice using diverse information sources
· Communicating complex information clearly and effectively
· Coordinating cross-organisational projects and securing stakeholder buy-in
About the Organisation
The Access Project is a data-driven organisation with robust monitoring and evaluation systems. We track student progress, assess the impact of our programmes, and use real-time data to improve delivery. By combining academic, demographic, and outcome data, we measure university readiness and share our impact externally. We're also expanding reporting capabilities across teams, including sales and partnerships.
Benefits include:
· 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.
· PerkBox
· Employee Assistance Programme
· Online Medical assistance
· Interest-free travelcard loans
· Cyclescheme loans
· Paid wellbeing day
· 2 paid Volunteering Days
· Employer’s pensions contributions (3%)
· CPD options in line with L&D programme
· Staff Mentoring scheme
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to our mission.
We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.
Please note, if you are selected for appointment to the role, you will be subject to a DBS check.
You also have experience in roles such as Insights, Insight, Evaluation, Insight and Evaluation, Insights Manager, Insight Manager, Evaluation Manager, Insight and Evaluation Manager, Data and Insights Manager, Research and Insights Manager, Evidence and Impact Manager, Outcomes and Evaluations Manager.
We support young people from under-resourced backgrounds to raise their aspirations, access top universities and achieve social mobility.

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.
£29,500.18 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The shift pattern for this role consist of: early shift 9am to 5pm and late shift 12pm to 8pm. Weekends and bank holidays 9am to 5pm
This length of this fixed term contract is 1 year.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Manager
* Conducting regular flat checks and medication spot checks.
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support plans / risk assessment plans for providing appropriate services based on the assessment and reflecting the services and resources available
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Relationship-building
- Empathy and respect for all individuals, with the ability to build relationships and understand people's motive and perspectives.
Motivation
- Committed to making a positive impact for individuals.
Adaptability
- Resilience and flexibility in changing circumstances, with the ability to work under pressure and deal with uncertain or unexpected outcomes
What you'll bring:
Essential:
- Worked in a customer care setting with transferrable skills.
Desirable:
- Up to NVQ Level 2/3 or equivalent.
- Past or present experience in providing support to people with mental health, Learning Disability, Substance misuse and Autism
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see full Job description on our website
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We’re looking for an innovative, passionate professional, whose values match the organisations, can think independently and is open to a coaching style of management, to join the Stroke Recovery Services based in West Norfolk.
Applications from individuals who are seeking flexible working options including reduced hours or job shares are welcomed.
Position: S11305 Stroke Support Coordinator
Location: Home-based, West Norfolk. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings).
Salary: Circa £27,400 per annum
Hours: Full-time, 35 hours per week (flexible working available)
Contract: This is a fixed-term contract until 31 March 2026. Services are contracted and there is currently funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 31 August 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 5 September 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers whose lives are affected by aphasia, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service.
Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinator will:
- Supporting new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Enable stroke survivors to make informed lifestyle changes, which will help them to prevent further strokes.
- Work with other health and social care professionals across the stroke pathway to ensure high quality support.
About You
Knowledge, skills and experience you will ideally have:
- Background in a caring profession, ideally supporting people with disabilities.
- Excellent IT skills and an ability to maintain accurate records.
- An affinity with the values of the Stroke Association.
- A flexible approach and an ability to effectively manage a caseload.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Applications from individuals who are seeking flexible working options including reduced hours or job shares are welcomed.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Starting Salary - £31,613 (including London Weighting)
Location: Office Based - London
Job Profile
Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people?
The post holder will contribute to ensuring the Supporter Donations Team (SDT) manages and administers supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes.
Accountability
The post holder reports to the Supporter Donations Manager and will work alongside a team of Supporter Donation Assistants, collectively delivering the team’s key aims and responsibilities.
Key Responsibilities
Supporter Care:
- Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way.
- Provide phone cover to the Supporter Care team as required.
- Provide Reception training to the Supporter Care team as required.
Donations:
- Accurately code donations received, ensuring agreed departmental procedures are followed.
- Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms.
- Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.
- File and archive financial data, while adhering to strict audit controls.
Gift Aid:
- Understand Gift Aid and its application within CAFOD.
- Assist with all aspects of tax-effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC.
Thanking:
- Produce and dispatch letters to thank and acknowledge donations received.
- Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch.
- Contribute to ongoing enhancement and improvement of supporter thanking
Post/banking:
- Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels.
- Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.
Safeguarding
All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
Person Specification
Understanding our context
- Understanding Catholic identity - Show an understanding of and work with the Catholic community to further CAFOD's mission.
- Understanding CAFOD - Demonstrate how both CAFOD’s and Catholic values influence all our work internally and externally.
- Understanding international development – Have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities
Working together
- Managing ourselves – Happy to take on additional responsibility to help the team or others under pressure.
- Working with others – Build collaborative relationships across CAFOD and with external partners, donors and suppliers.
- Communicating - Ensure others fully understand what has been discussed and agreed. Make timely contributions to decisions.
- Looking outwards – Build cooperative, professional relationships with partners, supporters, donors, suppliers and the communities we serve
Making change happen
- Managing resources - Offer ideas to improve information systems and processes to reduce costs and improve efficiency.
- Achieving results - Look for better processes and ways of working to achieve results.
- Managing our performance - Agreeing realistic deadlines and measurable objectives for myself, others and the team.
- Taking the lead - Take a lead in identifying solutions and making change happen
Job Specific Competencies
- Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy.
- Ability to communicate professionally with supporters, from individual givers to religious communities.
- Displays excellent written and verbal communication skills.
- Ability to build strong collaborative relationships with colleagues.
Desirable Criteria
- Experience with a CRM software/ database
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Please click here for a full list of CAFOD’s Staff Benefits
Come and join us and help make a real difference in the lives of the world’s poorest communities.
CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.
We're looking for 2 kind, compassionate and resilient Support Workers to join our Mental Health service in Lambeth.
£27,352.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by Management staff
- Meet customers regularly for support sessions, providing emotional and practical support
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Develop support plans with customers to identify their goals, ensuring a person centred approach, enabling the customer to establish positive change
- Support customers to take care of their living environment, providing emotional and practical support to ensure customers enjoy a high quality accommodation
About you:
- Enjoys social interaction and the company of others, join in local activities to encourage customer involvement
- Approachable and open to others
- Enjoy working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
- Good standard of English and Maths
- Good standard of IT skills
Desirable:
- Experience working in mental health customer group
- Experience of working within supported housing environment
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for Job description
Prospectus are pleased to be partnering with our client to help them recruit for a Legacy Manager.
The museum is a world-class visitor attraction and leading science research centre. They care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually.
This is an exciting time to join the organisation as they embark on a major capital campaign to raise £150m to transform their South Kensington site ahead of their 150th anniversary. The Legacy Manager will be leading and delivering the museum's legacy programme, building on and driving forward their legacy strategy. You will develop relationships with internal and external stakeholders at all levels to deliver the legacy strategy, as well as promote legacy giving to a wide audience and cultivating new legators.
The successful candidate will have extensive experience in legacy fundraising and marketing and successfully soliciting legacy pledges. They are looking for someone with proven ability to develop strategy, manage budgets and deliver results.
We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Ariha Semontee at Prospectus.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. Please in the first instance share an up-to-date CV with us and should your experience be suitable, we will look to arrange for a call and/or meeting to brief you on the role. You will then have all the information you need to finalise your formal application. We are looking forward to connecting with you soon.
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Life After Stroke Service based across North, Mid and Central Hampshire.
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
Position: S11304 Stroke Support Coordinator
Location: Home-based, Hampshire, specifically North, Mid and Central Hampshire (Basingstoke/Winchester area) However, Frequent travel will be required as part of this role (to include team meetings or other work related meetings)
Salary: Circa £18,812 per annum (FTE circa £27,400 per annum)
Hours: Part-time, 24 hours per week
Contract: This is a fixed-term contract until 31 March 2026. Our services are contracted, we currently have funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 17 August 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: To Be Confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and provide key worker support to meet the needs of stroke survivors and carers across the stroke pathway. Providing a range of innovative support solutions, supporting them to meet their desired outcomes.
The Stroke Support Coordinator will:
- Support new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
- Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
About You
The Stroke Support Coordinator will:
- Support new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
- Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNPF
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
If you share our vision that ‘every young person should be supported to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!
ThinkForward is recruiting a New Business Manager to advance the strategic growth of our programme supporting young people into further education and employment. If you are….
· Able to demonstrate experience of creating new high value partnerships with corporate organisations
· Comfortable playing a vital role in advancing ThinkForward’s strategic objectives to grow our employer partnerships, whilst simultaneously enhancing our financial sustainability
· Able to work productively with the wider team leading on our job creation and corporate fundraising strategies
· Comfortable working to fundraising targets, and within an environment of healthy pressure
· Creative, self-driven and able to work highly proactively to identify and establish new relationships
· Committed to equity, diversity, anti-racist and anti-discriminatory practice
…then please click on the attached job pack for our role description and information pack for more details about ThinkForward and the role you could play, then apply via CharityJob with your CV and cover letter.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
The Aga Khan Foundation (United Kingdom) is looking for a Finance Officer to support the Finance Manager, Schools2030 in running efficient and effective financial processing, financial controls, financial reporting, grant management and monitoring on the Schools2030 programme.
Financial processing
• Process all Schools2030 monthly transactions for co-financing
• Process all Schools2030 monthly transactions for cost recovery
• Process all Schools2030 monthly transactions for correction of bank balances
• Process all Schools2030 monthly transactions for coding corrections
• Review and process all Schools2030 supplier payments and prepare supporting documentation
• Review and process all Schools2030 grant payments and prepare supporting documentation
• Review and process Schools2030 income and prepare supporting documentation
Financial administration
• Ensure correct filing of all Schools2030 financial information and documentation on SharePoint
• Update and manage all Schools2030 grants in the Grant Management Tracker
• Update and manage all Schools2030 grants in the Co-financing Tracker
• Update and manage all Schools2030 grants in the cost recovery forecast
• Update and manage SGA balance tracking for all Schools2030 grants
• Update and manage internal tool (AIMS) tracking pipeline and secured funding
• Create grant codes for all new Schools2030 grants
• Close all grant codes for Schools2030 grants that have ended
• Support adherence to all financial policies, especially authorisation, procurement and due diligence
• Support the annual organisational budgeting and forecasting exercise
Financial controls, reporting, audit and risk
• Complete grant reconciliations for all Schools2030 grants so that each grant is reconciled at least once every 3 months
• Monitor foreign exchange gains and losses on all Schools2030 grants and highlight any areas of concern to the Finance Manager, Schools2030
• Assist the Finance Manager, Schools2030 with the preparation of donor and internal financial reports
• Support the design and implementation of controls to ensure compliance with donor requirements and to maintain appropriate donor stewardship, including through manuals, checklists, templates, and other tools.
• Immediately highlight any risks or discrepancies in financial records to the Finance Manager, Schools2030 • Assist with preparation and documentation for any grant audits
• Assist with preparation and documentation for the organisational audit
Grants management and compliance
• Prepare all Schools2030 donor cash requests as required by donor contracts
• Prepare all Schools2030 sub-grant agreements
• Review Schools2030 partner quarterly BvA reports, any necessary documentation checks carried out and any inconsistencies identified and reported to the Finance Manager, Schools 2030.
• Assist the Finance Manager, Schools2030 in reviewing partner budgets for proposals
Supporting others
• Carry out any other duties as assigned by the Finance Manager, Schools2030, Programme Finance Manager or the Head of Finance and Operations
Qualifications
• CCAB part qualified accountant (desirable).
Experience
• 2 years relevant experience in financial accounting and financial reporting
• Experience of managing effective administrative systems and procedures
• Experience of supporting budgeting, forecasting and financial planning
• Experience of working in international development organisations, UK charities or donor agencies
• Experience of working with institutional donors or Trusts and Foundations and familiarity with the various compliance rules and regulations (desirable)
Skills
• Good interpersonal, customer care and liaison skills with a wide range of stakeholders
• First rate oral and written communication skills
• Ability to work under pressure and to manage competing priorities and deliver to tight deadlines.
• Ability to problem solve, working with both internal and external stakeholders to deliver results.
• Ability to work in a multi-institution network within a multi-cultural environment.
• Fluent in oral and written English
• Proficient in all Microsoft Office applications, especially Excel
• Excellent numeracy, financial analysis, and financial presentation skills
• Ability to synthesise complex operational and financial details for reporting and presentation.
Knowledge
• Broad understanding and experience of development issues and organisations
• Understanding of and appreciation for ADKN’s goals, values and ethics
• Knowledge of charity accounting
Application Details:
• Must have right to work in the UK.
• Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Housing Floating Support Worker
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Floating Support Worker will specialise in working with women for whom housing, and risk of tenancy breakdown is a priority. You will provide specialist housing and domestic abuse support to women aged 18 and over. The accommodation needs of the women you support will require you to advocate and support for each woman efficiently and empathically, whilst liaising with providers and stakeholders to ensure her accommodation needs are met. The role is dynamic and requires the post holder to respond to women with effective crisis intervention, advocacy and support. They will be required to coordinate the provision of multiagency support which focuses on working with clients to maintain their tenancies and prevent homelessness. The post holder will establish positive, proactive, and innovative working relationships with housing services and partner agencies.
The Floating Support Worker will ensure that the women survivors views and needs inform every stage of the process, and so the post holder will be empathic, empowering and able to advocate for women. You will also share your learning with your team, Advance and other stakeholders to ensure best practice is consistently achieved.
Working as part of a team of Floating Support Workers, you will make proactive contact and provide high quality non-judgemental advocacy and support based upon a client led needs and risk assessment. You will be responsible for a number of women at a time and you will be their designated and consistent support worker. You will also support women and referrers at the first stage of referral by completing assessments and providing crisis intervention support as part of a ‘duty’ team with designated days for you to do this.
The Floating Support Worker will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse and the housing sectors. As an experienced domestic abuse advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information appropriately.
Experience of supporting female survivors of domestic violence with housing and accommodation needs, in partnership with other organisations, and of safeguarding procedures is essential for this post.
Key Responsibilities and Duties
· Create effective working partnerships with housing service providers and the local council to promote the Floating Support Worker Service
· Provide information, guidance and support to referral stakeholders to enable them to identify women at risk of and experiencing domestic violence, enabling them to confidently respond and refer women to the service. This may include delivery of briefings and information sessions to upskill housing workers. To continuously build awareness of the service and confidence of stakeholders in order to ensure women in need are identified and supported
· Effectively support a number of women at any one time, undertaking case management activities such as excellent assessments, action planning, referrals, and record keeping
· Conduct comprehensive assessments of needs and risk for women experiencing domestic violence, carry out short- and longer-term risk management, safety planning and support; and identify and refer to services appropriate to their needs, including attendance at specialist/dedicated courts and MARAC as required
· Develop and deliver support plans that include delivery of high-quality face to face or telephone crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights, children’s legislation and other appropriate interventions. Ensure that focus on safe tenancy sustainment and homelessness prevention underpins all work
· Advise women of their rights and options for seeking help and support from other agencies, making referrals and co-ordinating the provision of multi-agency support where necessary, and proactively advocate ensuring barriers to accessing support and protection are minimised
· Proactively assess the needs and safety of any children that women using the service may have, ensure that any risks/needs identified are addressed directly with the woman, and take appropriate action to safeguard them
· Proactively assess the needs and safety of women at risk proactively following Adult at Risk policies and procedures
· Participate in multi-agency conferences in respect of children and adults at risk as required, providing reports and undertaking actions as necessary
· Ensure all monitoring and evaluation for each woman, all cases and the project overall is accurate and up to date. Work in partnership with your team and the Advance Insights and Evidence team to ensure all reporting requirements are met. Highlight issues and successes in a timely manner
· Ensure that agreed case recording and monitoring systems are kept up to date and secure, and write internal and external reports where required, including for safeguarding conferences, team meetings, managers and other appropriate partners and stakeholders
· Participate in multi-agency working and focus groups when requested to do so and follow through on agreed appropriate actions that arise from these
· Work effectively as a member of your own team and as a team member of Advance supporting all organisational objectives
· Work in partnership with housing staff and provide institutional advocacy to maximise positive outcomes and use the appropriate reporting mechanisms to highlight persistent or recurring issues that arise
· Be responsible for your own personal learning development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role
· Participate in supervision, training and meetings as required, and assist in the development of services in line with agreed development plans
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
· Closing Date for Applications: *Sunday 31st August 2025 @23:59
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
A 35-hour working week
An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
Additional days off to celebrate International Women’s Day, and for religious observance and moving home
Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
Pension scheme
Enhanced maternity/adoption provision
Access to our Employee Assistance Programme
Employee eye-care scheme
Clinical supervision for front line staff and first line management roles
Refer a Friend Scheme - £250 for each referral who passes probation
Organisation wide away days
Thorough induction and training
Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team who will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing
We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.
£30,527.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager.
* Carry out initial assessments of potential customers and make decisions over access to the Crisis House
* Undertake continuous assessment of needs and potential risks & agree levels of support and actions.
* Create support / action plans for providing appropriate services based on the assessment and reflecting the services and resources available to enable the customer to overcome their crisis
About you:
Relationships
? With key customers (end service users)
? Within team and organisation
Organisation
? Planning and organising workload
? Awareness of policies and procedures
What you'll bring:
Essential:
- At least an NVQ Level 3 in Health & Social care, or equivalent academic qualification.
- A minimum of one years' experience of supporting vulnerable adults with mental health / substance use or dual diagnosis needs.
Desirable:
* An understanding of care-planning processes and Models of Care within mental health.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description