Support manager jobs

We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator. 

This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you. 

What you will do: 

• Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
• Respond to member queries and complete key membership administration processes throughout the membership lifecycle. 
• Provide support to ensure relevant documentation on membership processes are current and user friendly.
• Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members. 
• Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration. 

What you need:

• Experience of managing administration processes efficiently.
• Demonstrable experience of providing exceptional customer service.
• Experience of using and maintaining a database or equivalent to store and retrieve data.
• A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
• Ability to prioritise and anticipate competing demands.
• Good working knowledge of Microsoft packages.

If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Hours: Full time, 35 hours per week
Location: Hybrid Variable - tied to the Bristol office or Home Based with regular travel to Bristol
Salary: £40,007 (outside of London); £42,204 (London) 
Closing Date: 20th July 2025
Interview dates: W/C 28th July 2025

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you

About the role 

The role sits within the Mass Participation Team, an ambitious team that attracts and enables supporters to raise funds for Young Lives vs Cancer through participation in virtual or real-life events and challenges. They deliver through creating a quality and forward-looking events and challenges portfolio and working with partner teams attract motivated participants and provide an outstanding supporter experience that ensures fundraising goals are smashed and long-term relationships are built.

Young Lives vs Cancer recruits around 11,500 virtual fundraisers a year. For many of these supporters this is their first interaction with Young Lives vs Cancer and shows that virtual fundraising can be just the beginning of a relationship with a new supporter.

Virtual fundraising is ever evolving and competitive. We need someone to lead the team who understands the opportunities and challenges presented by this type of fundraising. Someone who will focus on the lifetime value of our supporters and who can motivate a team to be ambitious, brave and confident in this space.

The main purpose of this role is to lead on the virtual fundraising portfolio at Young Lives vs Cancer. This will include developing a multi-year, multi-event strategy for virtual challenges, managing the virtual fundraising team and using insight to adapt and innovate our digital offering.  

Young Lives vs Cancer is open to and in support of flexible working. Your flexibility requirements and that of the role will be discussed at interview stage with you. 

This role has been designed as Hybrid Variable - either tied to London and / or Bristol office (preferably Bristol) or Home Based within the UK.

This role is subject to a Criminal Record Check. In the event of a successful application a Basic level Disclosure report will be sought.

We would love to hear from you if you have: 

• Proven experience in delivering virtual fundraising events and campaigns, including the use of digital fundraising tools (eg Facebook fundraising tools, Funraisin) and social media for digital acquisition.
• Skilled in developing and executing digital marketing and stewardship plans.
• Experience of using data to continually improve CPA, incentive rates, remittance and average gifts 
• Confident in using data and CRM systems to inform budgeting, forecasting, and performance tracking against targets.
• Ability to identify opportunities and drive innovation through analysis of data and digital trends.
• Experience of managing stakeholders and working collaboratively with external agencies and internal teams

Diversity declaration 

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.

Accessibility 

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements. 

What we offer 

In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme. To find out more about our benefits package, have a look on our website.

If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. 

At Children’s University Trust, we believe every child deserves the opportunity to thrive through learning beyond the classroom. We’re a small, passionate team with bold ambitions to expand our impact – and we’re looking for an equally ambitious Business Development and Community Partnership Manager to lead the way.

This is more than just a development role. It's about building sustainable growth strategies, forging powerful partnerships, and shaping a future where opportunity is no longer defined by postcode or circumstance.

As our Business Development and Community Partnership Manager, you will take the lead in shaping and implementing visionary, data-driven growth strategies across three vital areas:

• Place-based memberships with schools, universities, councils’ departments, and third sector organisations.
• Individual “at home” subscriptions for children in areas without direct Children’s University provision or those who do not engage with traditional education.
• Strategic business partnerships with corporates and SMEs, securing vital funding and in-kind support.

You’ll be a key figure in our next phase of growth — identifying new opportunities, building meaningful relationships, and helping us scale our reach across the UK.

Key Responsibilities

• Drive new business activity and revenue growth across all three strategic areas.
• Build a strong, inclusive pipeline of potential members, partners, and funders.
• Manage and nurture relationships from first contact through to long-term collaboration.
• Use data and insight to shape decision-making and report progress to the board.
• Be a passionate ambassador for Children’s University at events, conferences, and online.

We’re Looking for Someone Who:

• Has a proven track record in income generation, partnerships or sales – all sector’s welcome!
• Is passionate about improving the lives of children and young people.
• Is a strategic thinker with the energy of a new business developer.
• Has the confidence to influence senior stakeholders and the empathy to build trust.
• Brings a creative, collaborative, and resilient mindset.
• Thrives in a fast-paced, flexible, remote-first environment.

Why Join Us?

• A unique chance to shape a growing national charity’s development strategy.
• A collaborative, driven team that values innovation and purpose.
• Flexible working, with one day a week in Manchester.
• An opportunity to truly change lives through education and opportunity.

If you’re excited by the chance to lead sustainable growth with purpose, and you want your work to matter, we want to hear from you.

Apply today and be part of a team creating a brighter future for children across the UK.

Turning Tides is a charity that supports people experiencing homelessness in West Sussex. While our central office is in Worthing, our work spans the county – from East Grinstead to Littlehampton and across areas in between. With over 20 accommodation projects, community hubs and outreach teams, we offer local single adults tailored support to move towards a more stable future. We strongly believe in addressing the root causes for homelessness, so our specialist teams support in areas such as mental health, substance misuse, tenancy sustainment, IT skills, employment guidance and much more. 

The Fundraising team is small but mighty. We shape and support the raising of funds for Turning Tides, by inspiring compassion for people facing homelessness and aim to engage supporters through powerful storytelling. From supporting and creating fundraising events, engaging with community groups, corporate clients and providing 1:1 stewardship with donors we aim to spread the word of our mission to the wider community, inspiring people to take action in support of those who are impacted by homelessness. This is an exciting time in the Fundraising team as we embark on a review of how we make our supporters and journey one that they value and a part of the work we undertake.

About the role

The Fundraising Officer will work closely with the Fundraising Manager on a wide range of tasks, ensuring our messages reach the right people in the right way. This could include giving talks at local community groups such as schools and churches, delivering fundraising, stewardship of fundraisers and donors. This role will include weekend and evening work to support our fundraising events.

Recovery Support Workers (Mental Health) - Recovery House 

Birmingham, West Midlands 

Salary: £24,570 (£12,285 pro rata for 18.75 hours positions) 

Hours: 37.5 or 18.75 hours per week 

The Recovery House is a brand new, exciting and innovative service for Birmingham Mind and is an opportunity to create a flagship standard of support and care for those in mental health crisis. The Recovery House is commissioned by the Birmingham and Solihull Mental Health Trust and is part of their Urgent Care pathway. Working closely with the Recovery House Team, the role is pivotal to the effective and safe delivery of the service. 

About the role 

The role of Recovery Support Worker will work as part of a team in our regulated services and is an important role for the delivery of recovery-based and prevention services within Birmingham Mind. The role will be central to the smooth running of the 24/7 service provided by Recovery House. 

You will support the Waking Night team of Recovery Support Workers in providing a continuous and safe delivery of support, always ensuring high quality and person-centred care. Ensuring that compliance and adherence to CQC standards is upheld and provide appropriate information to managers. You will work in a person-centred way alongside colleagues an NHS clinical partners to de-escalate mental health crisis and help service users to return home and be pivotal in the provision of a welcoming, calm and safe environment. 

The Recovery Support Worker will support the team in mobilising the service and work in a way that conforms with the expectations of the CQC, NHS and Birmingham Mind standards. You will take an active part in all appropriate meetings and create and implement service user assessments and support practices. 

About you 

You will need to be skilful in quickly developing strong relationships with users of the service and able to support the de-escalation of crisis and the provision of a calm and supportive environment; delivering person centred interventions. 

We are looking for someone who experience in delivering services in a CQC regulated residential or supported living environment, who has experience of working in partnership with key stakeholders and partner organisations. You will be knowledgeable in and committed to the “Recovery Model "of mental health support and be experienced in delivering person centred care. You will be able to provide a caring and compassionate care to service users, with the ability to provide and maintain a high-quality environment at short notice. 

This role will involve working on a rota, including some evenings and weekends. 

Staff benefits include an attractive defined contribution pension scheme, PayCare, which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme that includes free counselling, a cycle to work scheme, and a comprehensive training programme. 

Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role. 

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. 

Closing date for applications is Sunday 13 July 2025 

Interviews will take place on a date to be confirmed 

We are seeking a skilled and organized community activities coordinator to manage the Afghan component of our new project covering Islington, Camden, and wider London areas. The Afghan Activities Coordinator will play a crucial role in supporting Project Manager and ensuring the successful project implementation and delivery of high quality activities for young Afghan refugees and their families. You will develop and maintain effective stakeholder relationships, find new partnerships and assist in develop projects plans.

We're looking for someone who is passionate about supporting refugee children and their families in local community. You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes. You will have an adaptable and flexible approach to helping others, with an understanding that each young person has different levels and types of support needs.

Responsibilities:

Project Planning and Execution:

-Assist in developing project plans, timelines and budgets

-Coordinate project activities and ensure they are executed according to plan

-]onitor project progress and report any deviation to the project manager.

-Provide regular update and reports to the project manager, project team and overall organisation.

Communication and collaboration:

- Facilitate communication between project team members, stakeholders and beneficiaries

-Organise and lead project meetings, documenting key decisions and actions points

-Collaborate with cross-functional teams to ensure alignment and smooth project flow

-Preparing project briefings, presentations and producing inputs for project communication products, website, social media etc.

Documentation and Reporting:

-Maintain accurate and up-to-date project documentation.

-Generate regular progress reports for internal and external stakeholders

-Track and manage project risks, issues, and dependencies.

Resources Management

-Coordinate project resources allocation to different activities and tasks

-Work closely with team members and project partners to ensure they have the necessary tools and information to meet project deadlines

Quality assurance:

-Support the implementation of quality assurance processes

-Conduct regular reviews to ensure project deliverables meet established quality standards

-Identify opportunities for process improvement and efficiency

Qualifications: Essential:

-Proven experience working with children refugee communities or in a similar role

-Bachelor’s degree education, migration studies, project management or other relevant social science studies Strong organisational and time management skills

-Excellent written and verbal communication skills

-Proficiency in project management tools and software

-Ability to multitask and prioritise in a dynamic work environment.

-Detailed oriented with focus on quality and accuracy.

Desirable:

-Experience of UK’s education system

-Experience working with youth and migrants communities with focus on mental health and social well-being support

-Able to communicate in Farsi and Pashto languages.

-Experience of working with Afghan refugees is highly desirable

Are you an outstanding Christian leader with a track-record of collaborative international working? Are you looking for the next opportunity to use your skills and experience for the benefit of a global organisation? If this is you, then you are invited to apply for the role of Chief Finance Officer at Open Doors International.

The global Chief Financial Officer of Open Doors International has a key leadership role both within the line-managed Open Doors International entity, and more widely across the Global Finance Network of development and field offices. The CFO reports to the CEO and works closely with other executives on all strategic and tactical matters as they relate to Financial Planning & Analysis, Financial Accounting (including transactional management and audit), Risk & Compliance, Treasury & Cash Management, Financial Data & Systems, Field Finance, Development Finance and Transformational Programs.

The CFO ensures Open Doors International is known for its excellent stewardship by delivering world-class and well-coordinated financial functions that contribute to excellent operations, risk management, forward-planning and mature governance.

You will:

• Be an experienced CFO with a strong track record of operating in international organisational structures, with exposure to developing markets, complex treasury and money transfer functions, and high-risk environments.
• Have experience of leading strategy formation, team supervision and timely delivery in a complex network or matrix style structures.
• Enjoy and have a matured gift of forward-planning, helping the Board, Executive Leadership Team and colleagues benefit from transparent budget plans in a dynamic missional context that will demand agility.
• Employ wise risk assessment in a context of faith, so that Open Doors can, with effectiveness and great sophistication, deliver its ministry in very challenging and at times restrictive environments.
• Bring a servant-hearted leadership gifting, including the ability to lead through influence and build consensus amongst divergent senior stakeholders; inspire trust; and take a highly relational and capacity-building approach with their colleagues.
• Have excellent communication skills - written, verbal and able to deliver insights with data; effective with a range of audiences from local staff to Board level
• Exhibit grace, to patiently but persistently mature a complex organisation moving through significant phases of growth in a rapidly evolving external environment

Your responsibilities are under the following headings (for a full explanation, please read the attached pdf):

• Strategic Financial Leadership
• Management Reports & Communication
• Accounting & Financial Controls
• Treasury and Cash Management
• Risk Management & Compliance
• Innovation & Transformation
• Leadership and People Management

Person Specification

KEY QUALITIES

Open Doors believes that spiritual maturity, character and behaviour are as important as financial competence, therefore the CFO is:

• A devoted follower of Jesus with a heart to strengthen persecuted Christians.
• Prayerful and able to take financial decisions, founded on faith in God.
• Able to build strong relationships across national cultures.
• Able to empower others and intentionally develop future finance leaders.
• Prepared to make difficult decisions and have honest conversations with grace.
• Active in a local church that supports their vocation and provides spiritual support.
• Emotionally intelligent and aware of the impact of their leadership on people.
• Experienced in negotiating and influencing at a senior level, combined with strong interpersonal and collaboration skills.

KEY SKILLS AND EXPERIENCES

• A highly skilled Finance professional, who demonstrates an appetite for continued learning and personal development.
• Approximately 15 years of senior finance operational leadership experience prefered in multi-national commercial sector and/or international charity sector.
• Significant team management experience, including remote working across different time zones.
• Proven ability to lead change, including working well across many operational disciplines (Field programs, IT, Legal and HR teams, for example).
• Oversight of a complex treasury function providing financial access across geographical locations.
• Experience communicating and providing reports to Board Audit & Finance Committee.

Open Doors International will offer a competitive salary for the post. We are open to applications from anyone who is suitable for this role, regardless of their current location, with a willingness to be located within -6hours/+2 hours Central European Time zone for ease of communication within a dispersed global ministry.

Shortlisted candidates will be invited to an MS Teams Interview with the Open Doors International search panel. Finalist Candidates will be asked to come to Netherlands for in-person interviews on 5 September. The Open Doors International search panel members are very aware that this is a two-way discernment process, therefore we encourage each applicant to pray to the Lord and consult their trusted and closest fellow Christians as they consider this opportunity. The successful candidate will be expected to take up the post of CFO as soon as is reasonably possible.

Thank you for taking the time to prayerfully consider this opportunity and to learn more about the work of Open Doors International.

Are you passionate about driving meaningful change through research and evidence? Do you want to lead critical projects that inform key organisational decisions and make a tangible impact on suicide prevention? Join us at Samaritans as our Senior Research and Evidence Manager, covering maternity leave for 12 months.

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You’ll lead and provide support to teams across Samaritans to conduct high quality research and evidence work, ensuring that our services, policy and campaigning work are based on sound evidence, in line with our Evidence-based Strategic Principle.

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• £49,000 per annum
• 12 month fixed term contract, covering maternity leave
• Full time (35 hours per week) with flexible working 
• Hybrid working: Linked to our Ewell (Surrey) office, with an option to work from a shared office space in London Bridge. 
• In-person working: Meeting in person and working collaboratively are things we value.  As part of the Performance and Insights team, you will join three in-person retreats per quarter. Participation to other in-person meetings will depend on need.
• We are passionate about flexible working, talk to us about your preferences.

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About the Role

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In this pivotal role, you’ll lead a dynamic team and work across the organisation to ensure our services, policies, and campaigns are grounded in the best available evidence. Your expertise will help shape organisational strategy, influence key decisions, and ultimately, save lives.

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What You’ll Be Doing

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• Conduct and oversee evidence reviews to guide our work.
• Act as a trusted authority on interpreting suicide data and trends.
• Collaborate with internal teams to embed evidence-based practices.
• Ensure the quality and ethical standards of research across the organisation.
• Lead and support a talented team, fostering well-being and inclusivity.

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What We’re Looking For

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• A postgraduate degree or equivalent experience in social science, health, or policy research.
• Proven experience in research involving vulnerable populations.
• Strong qualitative and quantitative research skills, including expertise in tools like NVivo, R, or SPSS.
• Exceptional communication skills to translate complex findings for diverse audiences.
• A commitment to amplifying the voices of those with lived experience.

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Full​ Job Description is here

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Why Join Us?

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At Samaritans, we believe fewer lives should be lost to suicide. You'll be part of a supportive and inclusive workplace that values innovation, resilience, and collaboration. Enjoy a hybrid working environment, professional development opportunities, and the chance to make a real difference.

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Working at Samaritans:

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also access it on our careers page.

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Being Inclusive:

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We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Application: 

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If this sounds like the opportunity for you, please upload your CV and a cover letter (no more than 500 words), outlining your motivations for applying and why you think you would be a great fit for the role. Applications close at 9 am on the 22nd of July. Shortlisted applicants will be invited to complete a short test that they will present at the interview.  Video interviews taking place from the 11th of August.  

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Whilst we appreciate that the use of generative AI functions like ChatGPT is quickly becoming part of working life for many people, through our recruitment process we want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Therefore, we kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers.

Finance Business Partner - Personal Support

Are you an experienced Finance Business Partner looking for a role where you can make a real difference in the charity sector?

We have a fantastic and rewarding opportunity for two Finance professionals to join Mencap as Finance Business Partners (FBP) on permanent contracts. The roles will be supporting the operational division that provides care and support to adults with a learning disability across England, Cymru and Northern Ireland.

We are looking for people who are confident communicators with both finance colleagues and operational staff, adapting their style to their audience. People who are well organised, can prioritise their workload and have the ability to maintain accuracy and attention to detail while working to tight deadlines will thrive in this role.

The successful candidates will use their commercial awareness and work with management teams to help deliver strong financial performance across the regions they support, providing timely and accurate financial information to a variety of stakeholders.

We will consider both full-time and part-time applications and there is flexibility around where the roles are based. We have large offices in London and Peterborough and smaller offices located throughout the UK. If there is no office available within a reasonable distance, the roles may be offered as home-based with some travel for team meetings.

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!

What will it take?

To be successful as a Finance Business Partner you will be expected to have:

· Excellent written and verbal communication with ability to convey financial information to non-finance colleagues and senior management.

· A desire to drive improvements in financial understanding & accountability to deliver a first class commercial and customer focused service.

· Strong collaboration skills including the confidence to challenge others.

· Ability to interpret a range of financial/operational information and reach quick judgements.

· Experience in financial analysis and reporting.

· Appropriate planning, organising and strategic business planning skills.

· An ACA, ACCA, CIMA qualification or hold a similar and relevant qualification.

The scope for this role is vast and we are looking for two ambitious and driven individuals to join us!

If you have the relevant skills and experiences we are looking for and this opportunity sounds like the perfect role for you, please apply with your up-to-date CV. Interviews are due to be held in w/c 21st July after the close date via Microsoft Teams.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

We are seeking a compassionate, highly organised individual to lead and coordinate the delivery of Bramber Bakehouse’s transformative Baking, Wellbeing and Life Skills Programme. This vital role ensures the smooth running of the full programme pathway, from referral through to graduation, for women who have experienced abuse, exploitation and/or displacement.

You’ll work closely with a small, dedicated team including professional facilitators and volunteers to deliver high-quality, trauma-informed weekly sessions. Your responsibilities will span coordination, safeguarding, referral processes, volunteer support and monitoring and evaluation. This is a varied and dynamic role that blends project management, people support, logistics and partnership working - all rooted in our mission to empower and support the women we work with.

Key Responsibilities 

Programme Coordination

• Lead and coordinate the Baking, Wellbeing, and Life Skills Programme, ensuring alignment with Bramber Bakehouse’s mission, vision, values, and theory of change.
• Oversee and support the team, working closely with the baking and wellbeing facilitators and volunteers to deliver the programme to a high standard.
• Ensure the programme pathway, from referral to graduation, runs smoothly, creating a welcoming and safe environment for every woman attending.
• Identify and escalate safeguarding concerns to the Service Manager, in accordance with Bramber Bakehouse’s policies and procedures.
• Ensure the programme is delivered within a person centred and trauma informed approach.
• Have oversight of the established programme curriculum and improvements to it.
• Have thorough knowledge of the wellbeing and life skills workshop materials, and provide session cover for the wellbeing facilitator when needed.
• Oversee the physical set-up and pack down of each programme session, in line with location risk assessments and hygiene standards.
• Lead logistics and forward planning for yearly programme cycles with location partners.
• Support early identification of progression pathways, working with and handing over to the Progression Programmes Lead.
• Coordinate data collection, entry, and analysis to monitor and evaluate the programme, sharing insights and development actions with the team and Service Manager.
• Attend team days, contributing to reflection, planning and development of the overall organisation. 

Referral Process

• Coordinate and administer the referral process, coordinating its launch, reviewing and assessing applications and handling follow-up communications with referrers and applicants.
• Working with the Service Manager, identify the support needs of applicants and, carry out individual risk assessments.
• Arrange and complete applicant interviews (with the Service Manager), preparing applicants for the programme.
• Where required, sensitively communicate with referrers and applicants when a woman is not ready to attend the programme.
• Administer the programme waiting list.

Referral Partners

• Ensure good communication and ongoing partnership working with new and existing organisations referring women into the programme.
• Periodically, attend in person Bramber Bakehouse Open House events to promote the programme.
• Deliver online Open House sessions for referrers.
• If and when capacity allows, network with new potential referral partners. 

Volunteer Coordination and Support 

• Support volunteers during the programme sessions.
• Provide group and, if needed, one to one supervision meetings for volunteers.
• Work with the Service Manager to recruit volunteers when required.
• Deliver pre-existing volunteer induction training.
• Ensure volunteers who move on have a good ending to their time with Bramber Bakehouse and an opportunity to give feedback about their experiences. This includes collecting exit survey responses.

Programme Administration

• Be the main point of contact and liaison for students attending the baking, wellbeing & life skill programme.
• Organise student travel, getting to and from the programme.
• Working with the programme facilitators, prepare session materials according to the needs of the group.
• Facilitate each programme session debrief, keeping clear notes and following up on actions.
• Monitor and record the progression of students during the programme.
• Prepare agendas for, and keep clear notes of, pre and post programme planning meetings.
• Tracking and completing follow up actions.
• Provide some admin support for the baking facilitator (you do not need to have experience of baking and will not be required to demonstrate any baking skills).
• Ensure location risk assessments are reviewed and up to date (or completed for new locations).
• Follow up with students who have expressed an interest in sharing the story of their programme experience.
• Support with the integration of a new CRM

Personal Specification

Essential experience & skills

• Experience coordinating programmes, preferably in a charity or social enterprise setting.
• Strong organisational and project management skills, with the ability to independently plan, prioritise and manage multiple tasks efficiently.
• Experience working collaboratively with diverse teams, including facilitators and volunteers.
• Confident in handling referrals, assessments and safeguarding processes.
• Able to collect, monitor, evaluate and report on key data & metrics.
• Excellent communication skills, both written and verbal, for liaising with participants, partners, volunteers, and team members.
• Able to work both collaboratively and independently.
• Awareness of safeguarding principles - ability to identify and escalate concerns appropriately.
• Comfortable using IT tools and CRM systems for administration and record-keeping.
• Experience of keeping to professional boundaries. 

Desirable experience and skills 

• Understanding of trauma-informed and person-centred approaches, ideally with experience working with vulnerable women or survivors of abuse and displacement.
• Lived past experience of abuse, exploitation and/or displacement

Personal attributes

• Commitment to Bramber Bakehouse’s mission, vision, values and theory of change.
• Flexible and adaptable, comfortable working in a small charity environment where roles and processes are evolving.
• Self-motivated with the ability to work independently and take initiative.
• Collaborative team player, contributing positively and supporting others as needed.
• Resilient and calm under pressure, with a strong problem-solving mindset.
• Warm, empathetic and approachable, with a genuine commitment to supporting and empowering women.
• Willingness to attend in-person meetings and events at the Eastbourne office.
• Female* 

*Due to the sensitive nature of our programmes, we only accept female applications for all roles directly supporting female survivors. 

All roles directly supporting women survivors will require a DBS check and mandatory safeguarding training prior to the role commencing.

No baking skills required — confident in supporting facilitators without needing to deliver baking content.

A note of working in a small charity

Bramber Bakehouse is a small charity with a big heart. Like many grassroots organisations, we are still building systems and processes as we grow, learn and adapt. This means we are looking for someone who thrives in a flexible, evolving environment.

You’ll need to be comfortable wearing many hats, contributing to collaborative thinking and stepping in to support others when needed. If you enjoy a mixture of autonomy, teamwork and being part of a hands-on, learning-focused culture, we’d love to work with you.

Job Title: Employment Consultant (Birmingham & North)

Location: Home-based with significant travel across the region

Salary: £32,208

Hours: Full time 37.5 hours per week (part time or flexible working options considered)

Contract: 2 years fixed term with possibility of extension

Would you like to be inspired every day in a highly rewarding role? Whether it’s the veterans we support, your colleagues or the other services that we collaborate with, you will be working with an exceptional group of people.

At the Poppy Factory, we help armed forces veterans with health conditions to find meaningful and sustainable employment after service. This often means overcoming significant barrier to employment. Our aim is to empower veterans, help them to recognise their unique skills and give them the confidence to move forwards in their career.

As an Employment Consultant, you will be assisting veterans across the East Midlands back into work. Based at your home, but with extensive travel, you will help with application materials, overcome challenges, and connect with employers. You will also work alongside professionals in other services such as health or welfare to ensure that the veterans have access to all the support they need to overcome barriers to gain and retain employment.

What do we need from you?

• Empathetic and effective communicator. You will be comfortable building rapport and trust with people from a diverse range of backgrounds.
• A collaborative mindset. You will enjoy working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You will also work closely with many other organisations for the benefit of the veterans you will be supporting.
• Motivation and commitment. It takes hard work, tenacity and time to help people reach their employment goals. You will sometimes be helping people in challenging circumstances who need intensive support to move forwards.
• This is hugely varied role and no two days are the same. You will often need to balance competing priorities or quickly shift focus depending on the needs of the people you will be supporting.
• Experience of and confidence in supporting people with complex challenges such as, health issues, substance use, insecure housing, criminal records, or other barriers to employment.
• You will be an emotionally resilient individual who can effectively navigate challenging circumstances and provide unwavering support to those in need.

Why should you apply?

• A chance to give back to our armed forces and make a positive and lasting impact to the lives of veterans and their families.
• Competitive salary and benefits package including generous holiday and pension contributions.
• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.
• Variety in the role, a mix of travelling in your area, home working and occasional visits to the historic Poppy Factory in Richmond, London
• The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you’re supporting.
• Be part of an iconic charity with a 100+ year history

For further information, including the full job description for the role, please refer to the candidate pack.

How to apply

To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Kirsty Gronow, Services Manager.

For an informal conversation to find out more about this role, please call Keiron Coombs.

The closing date for this vacancy will be 13 July 2025. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

First stage interviews will take place on 15 July, with second stage interviews scheduled for 21-22 July.

No agencies please.

Equality & Diversity

We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

We are a family friendly employer and happy to discuss flexible working arrangements. We encourage applicants to contact us to discuss if they have any questions before applying.

About The Poppy Factory

The Poppy Factory aims to be an exemplar employer. We recognise the impact that working with a challenging cohort can have on our staff, which is why we prioritise work/life balance and support mechanisms including training, supervision and EAP provision.

The Poppy Factory provides competitive terms and conditions of employment, including:

• Opportunity for home-based/hybrid and flexible working
• 28 days’ basic annual leave per year (including a day in lieu of Armistice Day, and 3 days’ Christmas closure), rising to 32 days with long service, plus bank holidays
• Double-matched pension contributions up to 10% employer contribution

Salary: £47,606 per annum

Grade: 2

Position type: Fixed term contract for 12 months (Maternity Cover) Full time, 37.5 hours a week (Flex hours considered) Ideally to start in September/early October.

Responsible to: Global Head of Communications & Digital

Direct reports: Social Media & Paid Ad Manager, Email Marketing Officer, Website Manager

Location: Truro, Cornwall (hybrid - mixture of office and home working) or remote working (UK only with travel to Truro 2x per year).

Role purpose:

This role manages the UK digital team, driving our digital presence, supporting fundraising and leveraging new digital opportunities. You will also be part of a project to scale digital advertising and performance marketing. The role is focused on optimising the ShelterBox UK digital channels, including website, social media, email marketing and digital advertising, to reach new target audiences, grow engagement, and increase digital income.

You will drive a high-quality and consistent online experience that responds to the values, needs and behaviours of warm and new supporters - ensuring all our digital content is well planned, cohesive and on-brand.

As part of the Communications & Digital team, you will work collaboratively with colleagues across the Fundraising and Communications department to deliver digital activity and supporter journeys that support fundraising campaigns and appeals, performance marketing, as well as awareness and educating audiences on the issues faced by people after disaster.

You will line manage a Social Media & Paid Ad Manager, an Email Marketing Officer and the Website Manager.

We are hoping to ensure a two-week handover period with the current post holder.

Who are we looking for?

ShelterBox is looking for someone with experience managing a digital team, with an up-to-date understanding of digital channels and delivering digital campaigns and advertising. You are passionate about creating and growing high-quality online experiences.

Paid media is an area of strategic growth, so experience of managing digital ads and always on advertising is essential, as well as experience of working with agencies.

You are experienced in taking a data and evidence-based approach, testing, gathering insights and driving improvements that improve user experience and conversion rates.

This role is full of variety, working collaboratively with other teams to deliver a range of digital projects. You will join a friendly and vibrant Fundraising & Communications department in our mission to make ShelterBox a household name and raise money to fund emergency shelter after disaster.

Job Description

Duties will include but not be limited to:

Digital marketing and strategy

• Oversee the delivery of the digital strategy.
• Alongside fundraising colleagues, the Social & Paid Advertising Manager, and an external agency, play an active role in the strategic priority project to upscale digital ads and performance marketing to drive income.
• Oversee the social media for organic reach and engagement and developing fresh approaches as algorithms change.
• Oversee the delivery of our email marketing, increasing email engagement, boosting income, and improving retention.
• Oversee the website, ensuring all web pages are written for digital audiences and fully optimised for search.
• Oversee planning for cohesive integrated campaigns that roll out across our channels.
• Provide analysis and monitoring of digital activity, using data and analytics to inform future campaigns and content strategy.
• Ensure budget is allocated efficiently and delivering value.
• Ensure your team are reviewing new technologies and platforms, keeping the department informed of developments in digital marketing, and encourage the digital team to seek out and identify new trends.

Sharing knowledge and best practice

• Play an active role in the growth of paid digital marketing.
• Provide quality control across web, email and social - coaching your team on copy, tone of voice and visual aspects of our digital work.
• Manage relationships with third-party digital agencies and suppliers.
• Build positive, collaborative relationships with stakeholders across FundComms department.
• Educate and encourage other staff members on the use of digital best practice and promote its use within the charity.

Team management

• Three direct reports: an Email Marketing Officer and Social Media & Paid Advertising Manager and Website Manager - to deliver quality digital activities and channels.
• Manage and coach team to produce high quality digital content that's on-brand designed to increase reach and engagement with target audiences.
• Develop direct reports through reviews, setting objectives and identifying training where needed.
• Motivate team members to deliver excellence in everything they do.

Other duties

• Any other duties as deemed necessary to support the Comms & Digital team.

This is a unique opportunity to drive innovation, inspire generosity, and help secure the future of our work for generations to come. 

At Age UK Oxfordshire, legacy gifts are one of our most powerful sources of voluntary income—made possible by the generosity and foresight of our supporters. As we launch an ambitious new strategy to double our voluntary income by 2030, we’re investing in the future of legacy fundraising like never before.

We’re looking for a passionate and strategic Legacy Marketing Officer to lead the next phase of our legacy programme. This role is about more than marketing—it’s about embedding a culture where every member of staff understands and champions the importance of legacy giving. You’ll help us build meaningful long term relationships with supporters and local solicitors, while also strengthening the systems and processes that underpin long-term success.

This is a unique opportunity to drive innovation, inspire generosity, and help secure the future of our work for generations to come. We are seeking a goal orientated marketing specialist who is passionate about inspiring transformative change in Oxfordshire for older people and unpaid carers for years to come.

Do you want to work for an award winning charity? One that values its colleagues and clients alike? Do you want to have an impact and make a real difference to young people who need a fresh start? Do you have tenacity, resilience and strength of character to guide and advocate for young people?

BACKUP North West delivers support and housing services for homeless and vulnerable young people in Bolton. If you have great written and verbal communication skills, are committed to improving the lives of young people, are motivated and resilient, we need you! Due to growth we are looking for several new colleagues to work in front line service delivery roles across our supported housing provision. Your primary role will be to enable young people to achieve their potential, be safe and secure and move out of (literally) homeless services.

(We are Ofsted registered)

To join us, you will have to demonstrate a commitment to the ethos and values of the charity, be a positive role model for young people and colleagues and be person-centred.

Excellent people skills are a must. We are an Investors in People GOLD employer.