Support Manager Jobs
Job Title: Fundraising & HR Support Officer
Reporting To: Fundraising & People Team Leader
Salary: £25,307 – £29,634
Hours: 37.5 hours per week
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool
Application Deadline: Sunday 28th April 2024
Interviews: Thursday 9th May 2024
Job Purpose:
This is an exciting opportunity to be at the heart of the Charity operations. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. The post holder is expected to foster excellent working relationships with all members of the Charity team, donors – both existing and potential – and Trust staff. This role will provide support to the fundraising team and with HR processing for the Charity, whilst also supporting with our hospital and online shop.
Main Duties/Tasks
Fundraising & Office duties
Undertake day to day administrative tasks as directed by the Fundraising & People Team Leader and Senior Team, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.
Deal with all incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.
Contribute to the efficient running of the public Charity office by receiving all donors and visitors in a welcoming and friendly manner.
Provide excellent customer care/ donor stewardship in all interactions with donors.
Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.
Process donations in line with established receipting procedures.
Adhere to audit procedures and liaise with the Charity’s auditors.
Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.
Provide support to the senior management team, including organising and scheduling meetings and room bookings.
Undertake banking procedures and ensure donations are accurately recorded and banked.
Hospital & Online Shop
Process online orders for the shop in a timely manner.
Run regular reports for the Fundraising & People Team Leader relating to online sales.
Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.
Provide good customer service within the shop inside the hospital Atrium.
Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.
Database support
Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.
Produce analytical reports from the fundraising database system, for audit purposes.
HR support
Provide HR administrative support within the areas of:
· Recruitment, including coordinating the recruitment process and the induction of new starters;
· Ensuring all staff have a DBS in line with the Trust requirements;
· Administration of staff annual leave allowance and absence reporting;
· Creating staff correspondence letters, including pay award, furlough or other required communication; and
· Attending and minuting HR meetings where required.
Other Duties
Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
Any other reasonable duties as required by your line manager.
Person Specification
Qualifications, Knowledge and Experience
Essential
· Experience of efficiently managing and delivering a demanding and varied workload.
· Proven track record of handling cash and working with tight protocols around audits and procedures.
· Strong track record of customer relations.
Desirable
· Experience of working at a charity.
· Experience of using a CRM system or database.
· Experience of working with Shopify or other online sales platforms.
· HR experience or qualifications.
Skills and Attributes
Essential
· Commitment to principles of equality, diversity and collaborative working.
· Excellent communications skills, both verbal and written across a range of audiences.
· Ability to build strong working relationships.
· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.
· Ability to work in a logical and organised manner.
· Ability to work effectively as part of a team as well as independently.
· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.
· Excellent IT skills including Microsoft packages, especially advanced use of Microsoft Excel.
Additional requirements
Essential
· Strong interest in working for a children’s health charity.
· An understanding of and commitment to the values of Alder Hey Children’s Charity.
· Willingness to get involved with activities across the Charity.
Desirable
· Willingness to occasionally work outside of normal office hours.
Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children's Charity.
The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
About the team
The Digital team was created in 2022, with aims including ‘to update our use of systems so that they better meet our needs, provide answers more quickly and easily, and increase the robustness and efficiency of the ways we use data’ as well as to ‘help us change the way we work, not just the systems we use.’
Until now a one-person team, we are adding the CRM and Analytics Manager role to provide a greater focus for development of our key data systems, and to meet increased demand from across Impetus as we drive use of CRM. The team works cross-organisationally, providing development for, collaborating via established working groups with, all teams within Impetus.
About this role
We are looking for a talented professional with a passion for maximising the value of data, who is looking to join an organisation where they can put their skills to use across all aspects of our operations. You will join at a key time to develop and embed our work in this area, providing key support to all of our teams as well as expanding and improving the range of data available to us.
You will lead on the development, administration, and staff engagement with, and training on, our Salesforce CRM system. This will include data from, and collaboration with, all departments of Impetus, including our donors and prospects, our collaboration with partner charities, and our communications with email audiences. You will also manage the relationship with our existing Salesforce partner agency, drawing on them for additional support resource and coordinating broader development projects.
You will also aggregate, visualise, and draw relevant insight from data across our systems, including Salesforce, Google Analytics, and our social media platforms. In time, we will look to combine our own data with other external and open data. Since Impetus is in the early stages of making the best use of this cross-systems, cross-organisational data, you will have broad freedom and responsibility to set the overall direction of development, in collaboration with relevant teams, as well as the specific dashboards and other outputs that you create.
The successful candidate will have experience developing and drawing value from Salesforce, including both technical development and collaborating closely with teams to drive engagement and best practice. You will also have experience of working with a broad range of data to produce high quality visual and analytic outputs and a commitment to enabling data-driven decision-making.
This position requires someone that can collaborate with a wide variety of teams as well as frequently working independently and with a high degree of autonomy. You will be able to own CRM for an impactful, curious, and growing organisation, as well as providing it with the usable insight it craves to further grow and deliver impact.
Key responsibilities
CRM:
- Own the development and administration of our Salesforce system
- Work with all teams at Impetus to maximise their engagement with Salesforce and provide relevant training
- Collaborate with our Salesforce support partner to leverage additional administration, and development project, resource
- Gather information and data to identify business requirements and processes for adding to, or further developing on, Salesforce.
- Evaluate technical solutions in terms of meeting business requirements.
- Work closely with stakeholders, including the project team, to ensure requirements are fully and accurately understood.
- Collaborate with the Comms team to ensure we are making the most effective and efficient use of Pardot for our email lists.
- Develop reporting within Salesforce.
- Answer staff queries and ad hoc requests.
Analytics:
- Lead the development, and administration of our data integration and transformation and Data Warehouse systems
- Lead the development of our organisational reporting (initial development in Domo, but likewise open to moving to e.g. PowerBI)
- Working with the Comms team, developing and reporting from Google Analytics
- Identifying and using open data, for example from government departments around employment and education
Collaboration:
- Aiding the development of a culture of data literacy and data-driven decision-making across Impetus
- Working with charity partners to develop foundational data and reporting capabilities
- Working with third parties providing data and insight to our partners or the wider sector
Person specification
Essential
- Advanced knowledge of, and significant experience with, Salesforce development in a professional context
- Significant experience of collaborating closely with varied stakeholders to determine requirements, evaluate solutions, and plan development
- Demonstrated ability to manage and interpret varied datasets to inform strategic decision-making
- Knowledge of reporting tools, for example PowerBI or Domo, together with a track record of creating dashboards and driving their adoption
- Knowledge of SQL
- Experience with MS Office suite
- Strong attention to detail with a clear and diligent working approach.
- Ability to work independently and use initiative to manage a busy and varied workload
- Excellent project management and planning skills, including effective contingency planning and responsibility for managing actions, people and priorities.
- A proactive and solutions focussed approach
- Experience working with agencies and partners
- Excellent team player, willing to work flexibly and collaboratively to respond to changing organisational needs/priorities
- Excellent written and oral communications skills with the ability to communicate effectively in a range of formats to a range of audiences (e.g. reports, presentations)
- A commitment to Impetus’ mission
- A commitment to equality, diversity and inclusion
Desirable
- Knowledge of Snowflake, Python, Google Analytics 4
- Significant experience of Salesforce administration
- Experience with cross-system automation tools e.g. Zapier, Power Automate
- Experience scraping and using open data
- Experience working in the charity or not-for-profit sector
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone isencouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation, or marital status. We value diversity and welcome applications from people of all backgrounds.
How to apply
Click on the URL link below
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 9am Monday 15 April 2024
Interviews
First round interviews will take place: 23 and 24 April 2024
Second round interviews will take place: w/c 29 April 2024
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
The client requests no contact from agencies or media sales.
Age UK have an exciting opportunity for a diversity, equity and inclusion subject matter expert to join our organisation to lead on the coordination and delivery of diversity, equity and inclusion initiatives across our Network of 130+ local and independent partners. You will work with the Network to scope areas of good practice and areas for development, coordinate the sharing of learning and resources and organise and facilitate webinars, workshops and training.
You will have strong knowledge and experience of embedding diversity, equity and inclusion principles and practices into an organisation and delivering measurable change, excellent stakeholder management, communication and facilitation skills, and the ability to bring people together and work collaboratively across a multi-organisational environment.
The role reports to the Age UK National, Head of Diversity, Equity and Inclusion and is fixed term for 18 months.
We operate a hybrid-working model, this role will include regular travel to partners across the Network, on-site visits in London and you'll spend the rest of the time working from home.
Following Age UK's shortlisting process, successful applicants will be invited to attend an in-person interview at our offices in London on Monday 22nd April or Tuesday 23 April 2024.
Must haves:
Experience:
- Embedding diversity, equity and inclusion principles and practices into an organisation and delivering measurable change.
- Producing equity, diversity and inclusion policies, procedures and resources.
- Working collaboratively and building networks with a diverse range of people across a multi-organisational environment.
- Organising and delivering training, workshops and seminars to a range of audiences using different delivery methods and platforms.
Knowledge:
- In-depth subject matter expertise in diversity, equity and inclusion.
- In-depth knowledge and understanding of relevant legal, data, governance and compliance obligations.
Skills and Abilities:
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels verbally and in writing.
- Analytical, with the ability to collect and interpret data to inform decision-making and measure impact.
- Strong project management skills, with the ability to prioritise and manage multiple initiatives simultaneously.
- Comfortable constructively challenging others to drive positive change.
- Able to travel across the UK including occasional overnight stays.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
This opportunity is offered on a fixed-term basis of 18 months.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
We are looking for an experienced manager with an accountancy qualification to join our Finance team for an initial period of one year. Managing the Accounting & Budgeting and Payroll teams, you will be responsible for the compilation and production of management accounts, budgets and annual finance reports, ensuring the integrity and completeness of the accounting records. You will ensure compliance with taxation rules, regulations and accounting standards and liaise with investment managers over the PCS investment portfolio.
You will bring your experience of working at a professional accountant level in the finance function of an organisation, producing management accounts and participating in the external audit process. You will be able to demonstrate your accounting knowledge and how you keep up to date with developments in financial management and taxation. A knowledge of contract and compliance management is essential.
Employer Benefits
You will have access to a generous package of staff benefits including: -
· flexible working (including hybrid working)
· childcare and family support
· generous maternity/paternity leave
· 32 days’ leave and Christmas closure
· pension scheme
· employee assistance programme
Salary and Location
· Band 4, London, Spine points 27-23 Regional Spine points 30-26
· London Salary: £49,299 p.a. rising to £56,079 p.a. Regional Salary: £45,570 p.a. rising to £51,459 p.a.
· Based: PCS offices in London (Clapham) or Leeds
· Temporary for 12 months
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
Closing date: at 12 midday on Wednesday 10 April 2024
Applications must be received by the closing date and time specified.
Interviews will be held by Zoom: Wednesday 1 May 2024
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
· CVs will not be accepted. Only PCS application forms will be considered.
· PCS offers a generous range of benefits including assistance with childcare, extensive family-friendly schemes, generous annual leave entitlement and pension scheme.
· PCS is working towards equal opportunities and is positive about disabled people.
· All posts can be considered on a full-time, part-time or job share basis.
Staff/PCS Members should agree the period of release with Line Managers/employing department prior to application. Anyone currently deployed in a temporary position within PCS will be required to relinquish that position if successful at interview.
For further details and an application form please visit the PCS website.
The client requests no contact from agencies or media sales.
Carers Trust is currently recruiting for a Programme Officer to join the Wales Team supporting the delivery of a critical programme improving access to services and grants for unpaid carers who are experiencing financial hardship due to the cost-of-living crisis and ongoing impact of Covid.
This role is an opportunity to be part of an important programme supporting unpaid carers across Wales. Funded by Welsh Government, the Carers Support Fund Wales aims to reach 15,000 unpaid carers in Wales by 31 March 2025.
Mae’r Ymddiriedolaeth Gofalwyr wrth i ar hyn o bryd yn chwilio am Swyddog Rhaglen i ymuno â thîm Cymru i gefnogi’r gwaith o ddarparu rhaglen hollbwysig i wella mynediad at wasanaethau a grantiau ar gyfer gofalwyr di-dâl sy’n profi caledi ariannol oherwydd yr argyfwng costau byw ac effaith barhaus Covid.
Mae’r rôl hon yn gyfle i fod yn rhan o raglen bwysig yn cefnogi gofalwyr di-dâl ledled Cymru. Gydag arian gan Lywodraeth Cymru, mae Cronfa Cefnogi Gofalwyr Cymru yn anelu at gyrraedd 15,000 o ofalwyr di-dâl yng Nghymru erbyn 31 Mawrth 2025.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Gympanzees is a multi-award-winning Bristol-based charity. Our mission is to ensure all children and young people with a disability have access to regular exercise, play and friendship. We aim to open multiple exercise and play facilities around the country – the first of which will be in Bristol. This is an exciting time to join an ambitious team who will raise funds for the UK's first centre of its kind.
As the Grants and Statutory Funding Manager, you will be pivotal in securing appropriate grants to meet our annual grant income target at Gympanzees. This position is ideal for someone with proven experience in researching and crafting successful grant applications. You'll be tasked with distilling complex information into compelling narratives that effectively convey our mission and objectives while aligning with grant requirements. Excellent copywriting skills are essential, as you'll need to create engaging and informative content that tells our story authentically. Your approach will be highly organised and methodical to ensure accuracy and compliance with grant briefs. Reporting to the Head of Philanthropy, you'll collaborate closely with a high-level fundraising team to maximize funding opportunities and drive positive impact.
The client requests no contact from agencies or media sales.
We are seeking an experienced Events & Partnerships Manager, to play an integral role within a dynamic fundraising team. Responsible for developing our events portfolio, community fundraising as well as expanding and developing our corporate and donor opportunities. This is a great time to join our expanding fundraising team and build on your experience and skills.
Role Purpose
Responsible for developing and delivering our Events and Partnerships fundraising strategies, to secure appropriate funding to ensure the sustainable delivery of high-quality services by Home-Start Essex.
You will lead on developing and delivering our Home-Start events and in-aid of events plus expanding our community fundraising activities. As Events and Partnerships Manager you will also use your experience and skills to identify and lead approaches to potential corporate supporters and major donors. You will create high quality plans and deliver against financial targets, proactively supporting opportunities to source income to support children and families within Essex.
To be successful in this role you will be a self-starter with high levels of motivation, with the ability to work autonomously and as a member of a small team. You will have excellent organisational and relationship-building skills, with the ability to engage supporters, with a high standard of written and verbal communication.
KEY RESPONSIBILITIES
· Develop and lead on delivering the Events & Partnerships portfolio, to grow a strong our sustainable funding base through planned activities & clear KPIs.
· To achieve financial income targets whilst maximizing opportunities for growth and development across this income stream.
· To lead on events, community and corporate activities with support from the Fundraising & Marketing Administrator.
· To provide excellent stewardship to all our supporters, encouraging long-term support from donors, continuing to build on our reputation as a vital local charity.
· To work with the Communications & Marketing Manager to develop a fundraising marketing strategy to raise the profile or our fundraising activities, to encourage support and donations.
· To support the CEO in developing new major donor relationships.
· To research, plan approaches to corporate supporters for sponsorship or staff engagement. To develop and manage clear cultivation plans across key corporate contacts.
· To report on agreed KPIs and provide regular reports to the CEO and Finance & Business Development committee.
· Carry out regular horizon scanning, to develop and grow our events and partnerships opportunities, research major donor and corporate prospects.
· With support from the Grants & Commissioning Manager, produce compelling content for proposals for donors/ corporates plus stewardship materials, liaising closely with the senior management team and marketing team and adhering to brand guidelines and key messaging.
· Manage the Events and Partnerships fundraising programme via Beacon CRM, developing account management and stewardship activities and maintaining detailed records of all communications.
· Direct and support the Fundraising and Marketing Administrator to plan and deliver fundraising events and support community fundraising.
· In aid of events:
Ø To plan and oversee all events and proactively seek opportunities to develop our portfolio of events, keeping a keen eye on income contribution and ROI.
Ø To form strong relationships with external partners, to deliver events and grow and develop the portfolio.
· HSE events:
Ø To develop a bespoke in-person mass fundraising event with high participant numbers and value per head and ensuring the smooth and safe delivery of all events.
Ø Establish a wider team of volunteer fundraisers expanding into local communities and providing guidance and leadership on events.
Ø To work with the Communications and Marketing Manager to ensure that all events are well promoted and all marketing avenues have been explored, helping to formulate and monitor marketing planning and delivery to ensure targets are met.
Ø To work with the Fundraising & Marketing Administrator and Volunteer Development Officer to recruit and manage volunteers.
Ø To ensure events are thoroughly evaluated and recommendations implemented.
Reporting
· To provide regular activity, income and pipeline updates to the CEO and Finance & Business Development Committee.
· Maintain accurate records of income and restrictions.
· Ensure that progress against KPIs and pipeline is effectively monitored and reported, flagging concerns and developments in good time.
· Ensuring pipeline development by maintaining Beacon (CRM), recording all stewardship actions and communications.
Other duties
· To attend fundraising events.
· To work closely with other members of the fundraising department to provide data and leads to help them maximise income for the charity.
· To develop an in-depth knowledge of HSE and understanding of HSE’s work.
· To keep up to date with best practice in fundraising and comply with relevant legislation.
· To act as an ambassador for the fundraising department and the charity both internally and externally.
· To undertake any other assignments within the fundraising department and wider organisation as required.
· Manage resources for the Fundraising team and contribute to budgeting and preparation for financial audits/reviews.
· To develop and implement short, medium and long-term strategic business and funding plans for Home-Start Essex, as part of the senior management team, subject to Board approval.
People Management
· Provide line management to the Fundraising and Marketing Administrator, delegating appropriately and building a culture which attracts, retains and motivates staff.
· Undertake supervision, appraisals and performance management actions as necessary.
EQUAL OPPORTUNITIES
Home-Start Essex operates an Equality, Equity, Diversity and Inclusion Policy and expects staff to have a commitment to equal opportunity policies in relation to employment and service delivery. Staff should promote equality of opportunity in all areas of their work.
SAFEGUARDING
Safeguarding is at the heart of Home-Start Essex. All employees are expected to have a knowledge and understanding of safeguarding and child protection procedures and to comply with and have a commitment to best safeguarding practice at all times, immediately reporting any concerns regarding Safeguarding and Child Protection or the protection of Vulnerable Adults to the Designated Safeguarding Lead and/or Deputy Designated Safeguarding Lead.
This role is part of the Senior Management Team within Home-Start Essex.
Please email us for a recruitment pack or go to our website to download the recruitment pack, job description and person specification.
Please apply by sending in a Cover Letter and CV – referring to the job description and person specification in your application.
Relevant candidates will be required to complete further information as part of the recruitment process.
An enhanced DBS check will be required.
If you would like to arrange a confidential discussion about the vacancy, please contact us.
This post is subject to a successful 6-month probationary period.
Closing date for applications: Wednesday 10th April 2024
Interviews are scheduled for: 18th/19th April 2024
Home-Start Essex is committed to equality of opportunity and works to safer recruitment practices as an important part of safeguarding and protecting children and vulnerable adults.
Our Home-Start Essex Values
Supportive - We will support families to address the challenges of bringing up children themselves.
Non-judgmental - We do not judge families or measure them against others’ standards.
Approachable - We will be approachable and friendly at all times and develop good relationships with the families we support.
Professional - We will maintain the very highest professional standards.
Collaborative - We will work in partnership with any individual, group or agency who can help us achieve our goals.
Inclusive - We value and celebrate diversity and offer our services to all families, irrespective of their circumstances or backgrounds.
Family-led - We place children and families’ needs at the heart of our work.
Safe - The safety of the families and children we support, and the staff and volunteers we engage, is our highest priority.
Bringing up children can be hard work and all parents and carers will, from time to time, encounter problems which can often make the task even harder.
The client requests no contact from agencies or media sales.
Hours: Full-time 35 hours per week
Benefits: Read more about the excellent benefits we offer in our profile page
Travel: Occasional, less than once per month
Closing date: 23:59, Wednesday 10 April 2024
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
We are looking for an enthusiastic and confident individual to support our nation office in Glasgow. With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulations, you will ensure the office is safe, organised and efficient.
About the role
The Nations Support Officer will support the nation-based team, providing seamless and effective business support to running operations within the nation.
This role will include responsibility for the general management of a nation office, delivering effective and compliant services including day-to-day security, maintenance and health and safety provision within the site.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
- Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed.
- Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Skills
- Experience of Microsoft Office, including a working knowledge of 365 applications, including Outlook and Excel, and ideally a working knowledge of the following: SharePoint, One Note and Teams.
- General property management experience including environmental management.
- Can demonstrate effective supplier relationships and a customer care approach.
- Excellent planning and organisational skills with attention to detail. A proactive approach and the ability to work on multiple projects/tasks simultaneously.
- Confident to lead relationships and outputs from senior stakeholders, including landlords and able to apply critical thinking in response to issues arising.
- Health and Safety knowledge to conduct fire evacuation training, mandatory checks/implementations, employee on site inductions and conducting event risk assessments.
- An enthusiastic and flexible approach, able to work closely and adaptively with the immediate team and collaboratively across the wider organisation.
- Knowledge and understanding of the Voluntary sector in the Nations and the environment we operate in.
- Knowledge of safeguarding principles and practice. Strong empathy for the needs of volunteers, people with arthritis and staff.
- Able to record and maintain accurate and up to date personal and numerical
- Data with knowledge of General Data Protection Regulations (GDPR).
Application deadline and shortlisting
- We advise candidates to apply early as we reserve the right to close applications ahead of this date.
- Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Interview
Interviews expected: Wednesday 24 April and Thursday 25 April 2024, in person, at the Glasgow office
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Internally the job title will be Recovery Worker.
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship's East Hampshire Supported Housing Service as a Recovery Worker.
Right now, our Supported Housing service is looking for someone like you to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That’s why we need you to inspire and support them to lead their own recovery.
So, whether it’s helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.
No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
This is a permanent full-time role requiring the post holder to work 37.5 hours per week.
To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.
This is a rolling recruitment process. Shortlisted candidates will be interviewed as and when they apply.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation
The Finance and Operations Manager is a key member of Tara Theatre’s team, overseeing the company operations and financial processes. They work alongside a Freelance Finance Director and the Executive Director.
Tara Theatre is a company limited by guarantee, and a charity. It has two trading subsidiaries, Tara Productions and Tara Enterprises. We currently have an annual turnover of circa £1 million.
We manage our finances and payroll in-house, using Sage accounting system.
We welcome applications from those looking to take on their first manager position, as well as candidates who may be returning to work after a pause in their career or looking to balance a role with their wider caring or parenting responsibilities.
For this role, we are open to conversations around either a full time or part-time contract and/or flexible working.
Science Manager - Super Pollutants
What’s in it for you?
As a climate specialist with International experience are you ready for an opportunity to truly influence and contribute to lasting change for our world. That’s a grand ambition that will draw on your desire to be seen as a global thought leader in a brand new role and programme within CAF - the leading organisation concerned with the global health impact of air pollution.
In this unique position you will have the chance to transition your proven background and expertise in insightful scientific research into the realms of policy influence and impact. You will enjoy the wide remit to liaise at an international level with UN agencies and major players within the air pollution arena. We expect it to be step up, but in a business that supports initiative, collaborates naturally and encourages innovative thinking we can offer you a career step of exceptional reach and impact in a culture that seeks ambitious people who care about the world.
Sounds like a role that extends the usual rewards of ‘work’? We think so. Read on for more detail.
Who we are
Clean Air Fund is a global philanthropic organization that brings together governments, campaigners, researchers, funders, and businesses to create a world where everyone breathes clean air.
What we offer
We are a growing organisation that is clear about what we offer and how we operate as a team.
We offer the opportunity to be at the heart of efforts to drive the air quality agenda and tackle air pollution across the globe. You would be joining an ambitious organisation that is expanding the scale of its work year-on-year and making a real difference.
We provide a competitive reward package, flexible working and a commitment to supporting your learning and professional development and we are intentional about building trusting relationships and, to facilitate a strong culture across the team. It’s important to us and we imagine it is to you too.
Everyone who works with us shares our values — collaborative, dynamic and evidence-informed — and a commitment to our mission. We are growing rapidly, so comfort with change and the ability to work at pace is vital, as is a desire to learn, improve and develop with the organisation. Find out here about our values, offices, benefits, salary and commitment to diversity, inclusion and equality.
Job purpose
The Science Manager – Super Pollutants will manage technical elements of multi-lateral partnerships and coalitions, oversee a portfolio of research grants and projects, and strategically generate and communicate data and evidence to drive funders, governments and non-profits to work effectively towards reducing black carbon emissions globally.
Scope of role
The post holder will oversee work to reduce scientific uncertainties and bottlenecks around black carbon and other super pollutants to support policy goals and ultimately accelerate emissions reductions.
This position will
Develop a strategy and manage the implementations for research projects;
Bring together the science community and generate shared goals;
Lead on technical elements of the organisation’s work with intergovernmental organisations, governments and non-profits.
Be responsible for outreach and engagement with academic institutions, multilateral agencies, and other stakeholders.
It’s a hugely influential role and will span climate change, air pollution and public health fields.
As you would expect it will require a deep understanding of the latest science and a strategic approach to how science can advance international policy matters on black carbon and other super pollutants.
Tasks will include engaging directly with global experts, developing a science strategy, managing a portfolio of grants, inputting into science communications efforts, and working closely with policy and advocacy activities. Key stakeholders will include:
- Global leaders on climate and SLCPs,
- Academic institutions and think tanks,
- Grantees and suppliers for grant and project development and management.
Key accountabilities
To give a steer, the role is split approximately into the following broad categories with more detail on each available in the supporting Job Description:
Project and grant management (50%)
Strategy and vision (20%)
Stakeholder engagement and coordination (20%)
Research and analysis (10%)
The ideal person:
First and foremost, you’ll be great at building trusted collaborative relationships – at all levels. After all you’ll be mixing with major governments, agencies NGOs, donors and partners across the globe.
You’ll be confident negotiating and influencing across all stakeholder communities from academics to senior international decision-makers and be comfortable juggling multiple tasks with tight deadlines.
As you’d expect, you’ll be a natural at thinking and acting strategically and will have a knack for explaining and discussing complex topics in layman’s terms. Not everyone gets the science behind what we do.
And because we operate globally – you’ll be a cultural chameleon able to adapt your style and approach to suit.
The Technical requirements:
You’ll bring that deep expertise on the science of air pollution, super pollutants, climate change and their interlinkages and will have led and implemented projects including climate modelling, health impact analyses and action research.
You’ll have managed policy-relevant research and science projects on air pollution, climate change or related fields at an international level, designing and delivering research strategies that inform evidence-informed policy recommendations.
And you will have amassed contacts within relevant global institutions, such as academic institutions, UN agencies, international financial institutions, etc.
For more detail on the specific of the role and responsibilities please refer to the Job Description.
- Closing date – 27th March 2024
- Salary & Benefits - Depending on location:
- In UK £51,838 - £66,583 gross per annum
- In Ghana GHS 412,536.11 - 526,337.76 gross per annum
- In India INR 3,807,625 - 4,858,003 gross per annum
- In South Africa ZAR 1,250,000-1,300,000 gross per annum
- Interview Date:
- Round 1 w/c 8th April 2024
- Round 2 w/c 15th April 2024
- Type of employment - Full time, Permanent
- The role will be based in Clean Air Fund’s offices (London, Delhi or Accra). Applicants must be entitled to work in the location they have applied for (UK, India or Ghana). Clean Air Fund cannot support visa applications
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, returning parents, carers or any other aspect which makes them unique. We particularly welcome applicants from under-represented groups to apply and would encourage you to let us know if there are steps we can take to ensure that the recruitment process enables you to present yourself in a way that makes you comfortable. We are committed to ensuring the safety and protection of our employees from all forms of harm.
We're looking for a kind, compassionate and resilient Support Worker to join our Homelessness service in Kent.
£27,134.47 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
To enable vulnerable people living in a variety of different tenures/property types to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
This role will consist of four 10 hour shifts, 9 am to 7 pm.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Manager.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Develop and maintain links with all key agencies and service providers in the local community.
- Empower customers to ensure they receive the service and benefits they are entitled to.
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
- Encourage and enable tenants to pay their rent and service charges.
- Ensure that rent accounts are managed effectively in conjunction with the Housing Management team with the Landlord and in the local authority.
- Ensure that referrals are chased proactively so that properties which can be used to house those in need, are filled as efficiently as possible.
- Adhere to Look Ahead's Policies and Procedures.
- Engage in learning and development activity to increase knowledge and skills.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Approachable and open behaviour.
- Enjoys working as part of a group or team but able to work alone and unsupervised.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Has a practical and logical mind and is naturally well organised.
- Flexible.
- Open to feedback and self-development.
- Thrives on change and enjoys dynamic diverse environments.
- Is confident with high levels of self-esteem.
- Is respectful, articulate and sensitive in style of communication.
- Is essentially customer focused.
- Is motivated towards excellence and improvement of personal performance with a can do attitude.
- Ability to cope positively with challenging and diverse behaviours.
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in homelessness.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We have an exciting opportunity to join the team at the Rye Harbour Discovery Centre. The Visitor Experience Manager role will enable SWT to deliver effective action for wildlife in Sussex by leading the Centre’s education and community engagement, events programme, volunteering and communications, as well as the general visitor experience offer across the SWT estate, balancing financial viability with reaching our charitable and strategic aims.
The client requests no contact from agencies or media sales.
You have a good understanding of the harm caused by alcohol and drug use to adults, young people, children, families and society and a sympathetic approach to people who misuse them. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Support Worker.
Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.
We are looking for three Support Workers to join our team. We have two positions available in Aylesbury and one position in High Wycombe. Please state on the supporting statement which position (or both) you are applying for.
Your challenge? To provide advice, support, advocacy and key work for recovery plans and undertake elements of assessment and case management as directed. And, all the while, we’ll expect you to operate in a way that recognises and values diversity and understands the functional model of substance misuse, the Recovery Agenda and the problems caused by alcohol and drug misuse.
Preferably with a NVQ 2/3 in Social Care, or willing to attain this, you are used to working to policy and procedural requirements that include child protection, vulnerable adults, confidentiality and health & safety.
We’ll also be looking for good written and verbal communication skills and the ability to maintain accurate records and fulfil data requirements. A flexible approach is important too, as is a commitment to taking a client centred approach to providing services and working in a way that recognises and values diversity.
This is a permanent full-time role requiring the post holder to work 37 hours per week.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
To apply please submit a CV and supporting statement which should clearly outline your skills and experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
Aquarius is a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius will become a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation, of which Aquarius will remain a subsidiary
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Internally the job title will be Recovery Worker.
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Repton House as a Recovery Worker.
Repton House is a mental health, supported housing service, working to a recovery model. We work with individuals over the age of 18, who have long and enduring mental health needs and/ or autism. This role would suit someone from a support, care, nursing or complex needs background. Our residents are at the centre of what we do, providing person-centred services, making no two days the same.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.
Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.
No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
There are two permanent roles available: one role to work 30 hours per week and one part-time weekend role at 22.5 hours (Fri/Sat/Sun or Sat/Sun/Mon on rota basis) per week. Please state on the supporting statement which position (or both) you are applying for.
To apply, please visit our website via the apply button and send a CV and covering letter explaining why you feel you are right for the role. Applications without covering letter will not be considered.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation