Support officer jobs in london

Chief Executive Officer

Wandsworth Community Transport (WCT)

• Based in Balham, London SW12 9PZ (on site).
• Full-time Hours: 35 per week (flexibility required).
• Salary: £50,000–£65,000 (depending on experience).

• Closing Date: 8th December 2025.

The Role: Chief Executive Officer

We are seeking a Chief Executive Officer to provide inspirational leadership and strategic direction for WCT. You will work closely with the Management Committee, staff, volunteers, and partners to ensure our services continue to thrive and adapt to the changing needs of the community.

This is a varied and rewarding role that requires a balance of strategic vision, financial acumen, operational oversight, and strong external engagement. You will represent WCT locally and nationally, build new partnerships, and ensure we remain a trusted and valued part of the community transport movement.

Job Description

Key areas of responsibility:

1. Leadership & Strategy
• Provide overall leadership and management of WCT.
• Work with the Management Committee to set and deliver strategic objectives.
• Lead the charity through change, ensuring sustainability and growth.

2. Financial Management
• Ensure robust financial systems, budgets, and forecasts.
• Diversify income, secure grants and contracts, and manage financial risks.

3. People & Culture
• Lead and inspire a committed staff and volunteer team.
• Ensure fair HR policies, training, and development.
• Promote a culture of Equity, Diversity, and Inclusion.

4. Operations & Compliance
• Oversee transport operations, health & safety, and premises management.
• Ensure compliance with charity, employment, and transport legislation.

5. External Relations & Advocacy
• Build strong partnerships with local and national stakeholders.
• Represent WCT in the community transport sector and with policy-makers.
• Promote WCT’s profile through media, communications, and advocacy.

About Wandsworth Community Transport

Wandsworth Community Transport (WCT) is a registered charity and a proud member of the Community Transport Association. We provide accessible and affordable transport services to community groups and individuals across the borough of Wandsworth. Our mission is to ensure that no one is excluded from community life due to lack of transport.

Key facts:
• Over 25 accessible minibuses serving the borough
• More than 2,000 community groups and individuals supported annually
• 35 staff members and a large team of volunteers
• Annual turnover of around £1 million
• Services include minibus hire, door-to-door services, Shopmobility, shopping shuttles, and outings for elderly and disabled residents
 

We also run a vehicle workshop and deliver essential driver and passenger assistant training programmes. Our volunteers play a crucial role in supporting elderly and disabled passengers, ensuring WCT is truly embedded in the heart of the community.

Looking ahead, we are committed to:
• Diversifying our funding and income streams
• Expanding our services to meet unmet transport needs
• Transitioning towards a greener, more sustainable fleet
• Strengthening partnerships with local authorities, health services, and the voluntary sector

To Apply

Click on the link to request the full application pack Chief Executive Officer

An exciting opportunity to engage the media and drive real change. Join the Dignity in Dying team and help lead a national campaign for assisted dying law reform.

· Dignity in Dying is the UK’s leading campaign for assisted dying law reform. We fight for a compassionate assisted dying law for terminally ill, mentally competent adults. We are a national campaign and membership organisation campaigning for change across the UK.

· Compassion in Dying is a national charity working to amplify people’s voices, shift attitudes and drive changes to the healthcare system so people’s end-of-life decisions are heard, understood and respected when it matters most. We support people to start honest conversations about death and dying, and record and revisit their wishes whenever they want to.

The role

We are looking for an experienced, proactive media professional to join our team during a crucial phase of Dignity in Dying’s campaign. We welcome applicants with a strong news-sense, political nous and a flair for story-telling who can use the media and other channels to effectively influence a range of audiences. At a pivotal time for the movement for choice at the end of life, the successful candidate will be a team-player who can communicate complex subject matter in compelling and creative ways, keep abreast of media and political trends, support the delivery of national and regional comms plans and champion the voices of terminally ill people and bereaved families - both inside and outside Parliament.

Key responsibilities

• Support the Campaigns and Communications team in monitoring, evaluating and securing media coverage, along with developing and rolling out campaign activities.
• Assist in the efficient running of the press office including responding to incoming media enquiries in a timely manner, drafting and issuing media comments, compiling spokesperson briefings, and building and maintaining media lists.
• Oversee our media monitoring and its timely dissemination to staff, stakeholders and supporters, identifying where reactive responses are necessary or where there are proactive opportunities.
• Use the media monitoring to understand different media outlets' tone and framing of the issue, how this can impact our messaging and influence further opportunities for the campaign.
• Act as key point of contact with relevant suppliers, i.e. media monitoring providers, to ensure efficiency and value for money, identifying and acting upon opportunities for improvement. 
• Support the organisation’s work with terminally ill people and bereaved relatives who act as personal stories and spokespeople for our campaigns, projects and programmes, namely by responding to those who get in touch to share their experience in a professional, sensitive and timely manner, assessing suitability for media or other campaign work, and triaging to other members of the team where appropriate. 
• Maintain and update the personal story database to ensure usability and access from relevant members of the team while ensuring GDPR is upheld.
• Work with the Media & Campaigns Officer to secure local and regional coverage of personal stories, influential figures, local campaign activity and relevant research, informed by our national media strategy and plans. 
• Work closely with the Officer and Manager to plan media logistics for demonstrations, liaising with journalists, being proactive to ensure the smooth running of the event, and supporting personal stories and spokespeople.

About you

Essential Experience

• Experience of working in a media and/or campaigns role.

• Demonstrable creative skills and ability to develop new ideas.

• Good organisational skills and experience of working flexibly and nimbly to focus on a variety of tasks.

• Past examples of being able to work with minimal direction and with own initiative.

Desirable Experience

• Demonstrable ability to turn complex arguments into clear, concise and engaging messages understandable to a range of audiences.

• An interest in politics, current affairs and debates on legal and ethical issues.

• Experience of monitoring and analysing media coverage, and drafting and issuing comment to the media.

• Experience of dealing with sensitive subject matter and interacting with advocates, campaigners or service users with personal experiences.

Skills and Abilities

• Excellent verbal and written communications skills, with the ability to communicate persuasively with internal and external stakeholders.

• Good interpersonal skills including the ability to build and manage relations with journalists, case studies, patrons and other supporters more generally and the ability to work constructively in a team.

• Ability to empathise with people who may be distressed and in difficult circumstances.

• Ability to plan, organise and prioritise own work to manage conflicting priorities and ensure deadlines and objectives are met.

• Excellent attention to detail and good IT skills, including databases, excel spreadsheets, word-processing, e-mail and internet.

• Willingness and ability to develop new skills and assimilate new information.

Values

 · Commitment to Dignity in Dying’s vision and mission.

· Commitment to Compassion in Dying’s vision and mission.

Organisational behaviours

Leading by example - You lead by example through your behaviours and motivate others through your professional approach to work.

Trust and respect others - You are aware of your impact on others and treat other people with kindness and respect. You value diversity and listen carefully to understand the views of others.

Proactive and supportive team member - You work with others to reach a common goal by sharing information and supporting

colleagues.

Strive to be the best - With a positive attitude, you work to a high standard to meet personal and organisational expectations.

Responsibility and initiative - You take ownership of your work and take responsibility for your actions and decisions. You use your initiative and take pride in what you do.

Royal National Children's SpringBoard Foundation (“SpringBoard”)  

Programme Support Officer 

About the Foundation 

RNCSF (“SpringBoard”)’s vision is to provide access to a great education for young people facing some of the most complex and challenging circumstances. By harnessing the power of fully funded bursary placements and targeted outreach activities available in the UK’s state and independent boarding schools and independent day schools, we seek to transform individual young lives, and in turn we aim to create a sustained ‘ripple-effect’ of growing aspirations and achievements across under-served communities and marginalised groups.

Since 2012 we have supported more than 1,500 young people to access the life-transforming opportunities provided by fully funded bursary places, working with more than 200 participating boarding and independent schools united under the shared commitment to build more diverse, inclusive and representative school environments. We have ambitious plans to ensure that 2,000 young people are supported by our work by 2025, through extending our Department for Education sponsored work in independent day schools. 

Our strategic aims 

Our network of schools is at the heart of all that we do. We harness boarding and independent schools’ commitment to using their educational environments as an engine of social mobility, coordinating a sector-wide effort to target schools’ bursary and partnerships schemes for those who most need access to these opportunities.

We do so by: 

• Identifying children and young people facing complex and challenging home circumstances, for whom a fully funded bursary at an independent or state boarding school or an independent day school represents a life-transforming opportunity 

• Influencing schools to make available more fully funded bursary places; and matching children and young people who we identify through our programmes to the schools best suited to their needs and interests and providing support to ensure they thrive through their placements 

• Encouraging young people leaving school to realise their ambitions, navigate fulfilling careers and make positive contributions in their communities through a vibrant alumni network programme 

• Ensuring targeted access to other educational opportunities available in independent school partnerships programmes for children and young people who are looked-after, or on the ‘edge of’ care but for whom bursary placements are not possible. 

To do so we have a fundraising strategy to secure c.£2 million p/a in donations, used to help to unlock schools’ own efforts to fund as many bursary places and partnership offerings as possible.

The return on the Foundation’s Capital Fund covers the costs of our small team of 14 individuals. We are ably supported in this endeavour by the involvement of our committed Royal Patron, Her Royal Highness The Princess Royal and an impressive and diverse body of dedicated and enthusiastic Trustees. 

Purpose of the role  

You will support the Head of SpringForward in managing a growing independent school- local authority partnership mentoring programme. This programme promotes partnerships between independent schools and Local Authorities that ensure that children in care can access opportunities for tailored mentoring by independent schoolteachers to help address some of their achievement and attainment gaps, and be supported to secure offers for a university or apprenticeship route on leaving school. 

Key responsibilities  

You will work with the Head of SpringForward to support successful management of day-to-day operations of the programme; including but not limited to:

• onboarding and engagement of volunteer independent schoolteacher mentors;

• liaising with school coordinators and overseeing overall school participation;

• liaising with Local Authority partners and updating on pupil engagement;

• supporting mentors in delivery of mentoring, quality assurance including monitoring of session reports, updating resources). 

You will work with Head of SpringForward to review, implement and refine impact measurement, collecting survey data and feedback, review the outcomes and supporting continuous improvement of programme design and to communicate with new schools and LAs the programme’s benefits. 

You will be held accountable for upholding the highest levels of safeguarding practice in implementation of the mentoring programme, including updating and maintaining safeguarding records for volunteers. 

You will be responsible for writing reports on progress and outcomes for the charity’s senior leadership, trustees and the wider partnership community. 

If seeking additional responsibilities/hours, this role could also include elements of wider communications support - including updating the charity’s website and social media content, collecting impact stories and sharing weekly content on school visits, donor engagement and key newsworthy items relevant to the work of RNCSF. 

Person specification 

Qualities, Attitudes and Values

• Strong and demonstrable commitment to RNCSF’s vision, mission, values and policies, including safeguarding and protection of children & equal opportunities 

• A passion for working with children and young people from diverse backgrounds and putting them at the heart of our work

• Flexible, adaptable, resourceful and resilient to manage changing priorities and a willingness to lead with a degree of autonomy 

• Effective relationship builder, with strong emotional intelligence and experience of co—production methods and working in collaborative environments to improve learning 

Skills

• Strong verbal and written communication skills

• Highly effective organisational, administrative, data management and IT skills, including strong attention to detail 

Knowledge

• Of the UK education sector and children’s social care landscape

• Of working in a grant-making or funding organisation and meeting reporting requirements 

Experience

• Of managing projects to differing timescales 

• Of building productive relationships within a small team/across teams and with external stakeholders 

• Of equitable and inclusive approaches to working with young people 

Benefits of working for RNCSF 

• You will join a small team of 14 diverse, friendly and enthusiastic staff who are united by a passion to tackle educational inequality together and grow professionally and personally along the way.

• We offer flexible working hours and the opportunity to work condensed hours

• We encourage and enable home-working, we are a trusting employer and we actively promote work-life balance

• A culture of living our values: child-centred, optimistic, acting with integrity, with a focus on continuous improvement and working collaboratively

• The breadth of work requires an ability to adapt and understand new ways of working quickly – there are busy points throughout the year but there is a real ‘rhythm’ which mirrors school term-times and so there is scope for contracted hours that reflect this rhythm around school holidays 

Terms and Conditions  

Hours: This is a 0.6 role, with the option to do 0.8 with additional cross-programme responsibilities (e.g. RNCSF communications and social media support). 

Reports to: Laura Slater, Head of SpringForward

Annual Salary range: £27,500 - £32,500 (FTE. Pro-rata for reduced hours) 

Start date: Immediately 

Location:  Hybrid. Expected to work from our offices (at EdCity, west London) on Mondays and Thursdays. Remote working on other days

Benefits: 30 days holiday (pro-rata) 

Auto-enrolment in the NEST pension scheme (details available on request)   

Right to Work: All applicants must have the right to work in the UK

Given the responsibilities of this role the offer of employment will be conditional on an enhanced Disclosure and Barring Service (DBS) Check. You are required to declare any criminal convictions ahead of this DBS Check.  

Diversity and Inclusion  

We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive.  We especially encourage applications from people from black and minority ethnic backgrounds, LGBTQ+ people, people with disabilities, those with lived experience of our programmes, and people who have experienced forms of exclusion or marginalisation. We welcome applications from SpringBoard alumni and those with lived experience. 

How to Apply  

• Please submit a cover letter and complete CV through the CharityJob portal, please explain any gaps in your employment or education history   

• Your cover letter should answer the following questions and be no longer than 1 ½ A4 sides:  

1. Why do you want to be part of the Royal National Children’s SpringBoard Foundation team?  

2. Give examples of how you meet the experience, skills and technical competencies set out in this Job Description and Person Specification.   

Application deadline: 11:30pm on 27th November 2025 

Successful candidates will be notified that they have been selected for interview by Friday 28th November 2025. Interviews will be held on Thursday 4th December 2025 in person at our offices in EdCity, 1 EdCity Walk, London, W12 7TF.

Safeguarding  

RNCSF is committed to safeguarding all children and young people we work and interact with. We take this responsibility seriously, with the focus being on their safety and welfare. As we are a small team, it is likely all our employees will have some interaction with children and young people we work with, whether at an event or through our youth engagement work and therefore all offers of employment are conditional on referencing and DBS checks and all employees are required to take part in regular safeguarding training. For more information please refer to our Safeguarding Policy.   

Safer Recruitment 

In line with this policy: 

1. You will be asked to bring two documents to the interview: one to serve as proof of identity (e. g. valid passport or driver’s license) and one to serve as proof of address (e. g. bank statement, council tax, credit card statement from the last three months).

2. We will usually contact one of your referees prior to interview so please indicate on your application which of your referees you are happy for us to contact or if you have any concerns about our doing so, please let us know. 

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park, and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK, with tens of millions of visits every year.

We are now looking for an Estates Support Officer to join us on a full-time, permanent basis, working 36 hours per week.

The Benefits

• Salary of £33,666 - £38,000 per annum, depending on experience
• 26 days' annual leave plus public holidays
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a fantastic opportunity for a detail-oriented estates or finance administrator to join our dedicated organisation.

You’ll gain unparalleled insight into the workings of a nationally treasured estate, building meaningful connections with a range of stakeholders while supporting property transactions across some of London’s most iconic and historic green spaces.

What’s more, you will also benefit from a collaborative working environment with access to excellent learning and development opportunities designed to help you flourish in your career.

The Role

As an Estates Support Officer, you will maintain and co-ordinate the day-to-day administrative and financial operations that support the management of our diverse and high-profile property portfolio.

Specifically, you will help keep the estates database accurate and up to date, managing the Estates mailbox as the first point of contact for property-related enquiries, and providing vital support to Estate Managers in the co-ordination of leases, licences and financial procedures.

In addition, you’ll monitor and report on workflow progression, oversee rent collection and financial commitments, and work closely with the Finance team to support invoicing processes and annual reporting requirements.

Additionally, you will:

• Co-ordinate documentation and track compliance with internal property procedures
• Prepare meeting documentation, take minutes, and follow up on actions
• Process ad hoc licences and distribute property-related correspondence
• Support income forecasting and assist with budget preparation
• Maintain the team’s Risk Register and ensure mitigation actions are reviewed regularly
• Represent the Estates team in internal forums and support stakeholder communications

About You

To be considered as an Estates Support Officer, you will need:

• A strong administrative background with experience in estates/property or finance
• Proficiency in Microsoft Office, database management systems, and finance systems
• Excellent attention to detail and a methodical approach to problem solving, data and record management
• Strong communication and negotiation skills with the ability to build rapport with stakeholders
• Highly organised with the ability to manage competing priorities and meet tight deadlines
• Strong report writing, mathematical and analytical skills
• A Level 3 qualification or above in Business Administration, Property Management, Finance or related field (or equivalent relevant experience)
• GCSEs (or equivalent) including Maths and English at grade C/4 or above

Other organisations may call this role Property Administrator, Estates Assistant, Estates Administrator, Estates Finance Officer, or Estates and Property Support Officer.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you want to join us as an Estates Support Officer, please apply via the button shown.

Funded by The National Lottery Community Fund, Better Together for Healthy Bone Marrow is a three-year partnership programme of work (following a previous three-year funding period of collaboration) that supports people in England who are affected by a range of related rare bone marrow failures that are not caused by cancer.

Because of Better Together for Healthy Bone Marrow, people affected by these rare bone marrow failures will be better informed, less isolated, more connected, and more resilient.

Better Together for Healthy Bone Marrow builds on an existing collaboration between four small but mighty charities that support people living with related rare conditions that include bone marrow failure as a symptom.

The four partners in the Better Together for Healthy Bone Marrow project, are:

• The Aplastic Anaemia Trust – the grant holder and project lead 

• DC Action 

• Fanconi Hope 

• SDS UK

About this role 

This role is fully funded by The National Lottery Community Fund Partnerships programme to 31st August 2028. The role is 17.5 hours with flexible working to meet the needs of the right candidate. 

Key Responsibilities 

• Providing administrative support for the Steering Group, Delivery Team and Community Reference Group meeting cycles 

• Providing administrative support for the partners and all aspects of project work 

• Keeping the delivery plan up to date 

• Managing day to day requirements of the partners and their volunteers, such as fundraising tools and volunteer recruitment information. 

• Social media posts – supporting the creation and scheduling of posts 

• Event support (online and in-person) - marketing, ticketing and responding to enquiries 

• Answer general emails, and/or ensure they are answered by the right person from our team  

• Provide basic website support for people making donations or using our fundraising pages and keep relevant areas of the website up to date  

• Work with the Project Manager and team to plan communications to go to our supporters and think of new and interesting ways to engage them  

• Maintain contact records in the database and keep them up to date  

• Send occasional post  

• Provide project management / logistical support on projects that support our community  

• To attend and represent the Better Together partnership at events (occasional) 

• Collect and record data using the CRM and project dashboard for monitoring and evaluation purposes 

Person specification 

Are you excellent at document management? Do you love a well-maintained project plan and spreadsheet? Are you looking for a way to develop your joy for completing tasks into a role with more senior experience?

We’re looking for someone who loves speaking to people, problem solving and working out how best to support them. This role will involve speaking to lots of different stakeholders and responding to their needs, alongside supporting the

Better Together for Healthy Bone Marrow Project Manager with the overall programme delivery.

We want someone with a creative eye, who understands how to make appealing social media posts, and write communications in a clear and engaging way. 

You will bring experience of: 

• Administrative project tasks 

• Working multiple workstreams within a programme of work 

• Helping support people on email and phone

• Writing and creating basic web and social media copy 

• Marketing online events

We welcome applications from non-graduates. 

What we can offer you 

• Being part of a transformational multi-year project, which will have a huge impact on the lives of people living with very rare diseases.

• The chance to work alongside sector experts and ‘get stuck in’ to a wide range of activities within the project. 

• Job security to August 2028 as part of a programme team at an ambitious organisation 

Staff benefits 

• Flexible, remote working 

• A great team and team culture, including twice yearly staff meet ups in person 

• Pension contributions 

• Investment in training and development 

• Annual leave allowance of 28 days of holiday, plus bank holidays (pro-rata for part time staff) 

We welcome an informal chat with anyone who is interested in the role, get in touch with us via the email address on our website to arrange a call. 

Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities

• Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
• Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
• Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
• Support processing incoming phone and postal donations
• Assist with banking and processing incoming/outgoing post
• Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
• Enter and maintain accurate records on our Database
• Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
• Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
• Manage the removal process and consent process
• Assist with sending out problem payment letters
• Following up cancelled regular payments as part of the winback process
• Assist with handling material requests and recording actions on the Database
• Assist with any third-party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality
• Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
• Perform any other reasonable duties as requested by the Senior Supporter Care Manager

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Main Purpose of Role:

The Programme Support and Administrative Officer will play a key role in ensuring the smooth operation of CFAB’s programmes and organisational functions. This role supports executive coordination, training delivery, family support administration, international social work logistics, and general office management. The postholder will work across teams to provide high-quality administrative support, contributing to the efficiency and effectiveness of service delivery.

Key responsibilities:

Programme Support and General Administration

• Monitor shared inboxes and switchboard calls.
• Respond to ad hoc staff queries and manage incoming post.

• Send initial and closure letters for client cases.
• Track inactive cases and follow up on referral forms.
• Prepare duty rotas, upload referrals and update the country information list.
• Support contract preparation and database maintenance for International Social Workers (ISWs).
• Support feedback collection and documentation.

• Assist with Mailchimp campaigns and mailing list research.

• Upload donations into Salesforce.
• Prepare donor thank-you letters and assist with prospect research.
• Provide general support across departments as needed.

Executive Support

• Schedule and coordinate meetings for the CEO and senior leadership, including diary management and events.
• Track meeting actions and follow-ups.
• Support minute-taking using ai and ad hoc research tasks.

Training & Learning Support

• Coordinate training calendars and liaise with teams.
• Update training materials and manage Eventbrite pages.
• Provide limited on-the-day training support and monitor certificates and surveys.

Facilities & Office Management

• Order stationery and maintain office tidiness.
• Support logistical tasks such as PAT testing, IT coordination, and office trackers.

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports around 3,600 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 170 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

Our Volunteer Engagement Department, which the Volunteer Support Officer role will be part of, ensures that volunteers have everything that they need to make a success of their reading sessions with pupils. 

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role:

Please read the attached Job Description PDF.

The required start date is Monday 5th January 2026. This is a part-time role of 25 hours per week, working 5 hours per day, Monday to Friday. The set working hours are 09:30–14:30. Please note that the start date and hours are fixed in line with business needs and cannot be adjusted.

This role is subject to an Enhanced DBS check, and the post-holder must be permanently based in the UK at the time of applying and for the duration of their employment. All Chapter One employees must attend quarterly in-person staff meetings held in various locations across the UK (all expenses covered); attendance and participation is mandatory.

Applying for the role:

Please do not send any applications or correspondence via the Chapter One website. If you’d like to ask anything about the role, you’ll have the chance to do so if you progress to the next stage.

Please read the attached Job Description PDF, and write a cover letter. Your cover letter should:

• Clearly outline your suitability for this role, paying attention to the essential qualities listed within the attached Job Description PDF, and how you can apply these to the main duties of the role.

• Show your interest and understanding of Chapter One.

Any applications without a cover letter will be discarded.

As part of your application, you will be asked some questions designed to allow you to showcase your data manipulation skills. Please spend up to 30 minutes on this part of your application, and please read all questions carefully.

Please note that, due to the high volume of applications we expect to receive, we’re unfortunately unable to provide individual feedback to applicants who are not shortlisted at the first stage

Updated on 11th Nov. Deadline for applications: 

23:30 on Monday 17th November. No applications will be accepted after this time. We will actively review applications throughout the period of the advertisement. We encourage early applicants as we reserve the right to bring the closing date forward if this is deemed necessary due to volume of applicants.

Next steps:

During shortlisting, your CV, cover letter and answers to the application questions will be reviewed together by a senior member of the Volunteer Support Team. If successful, the next stage will be an interview via a video call. There will be at least one further stage after this. Whether successful or unsuccessful, all applicants will be contacted by the end of Friday 21st November, though we will reach out earlier if we are able to. Please monitor your junk/spam email folder regularly, we make contact from the Charity Job website directly and often these emails are detected as spam. We aim to complete the recruitment process by Friday 5th December.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Age UK is hiring a Portfolio Support Officer! This role will support the delivery of funded programmes, projects and activity, providing support across a portfolio of activity linked to the delivery of services and projects across the Age UK Network.

You'll be supporting with elements of activity and reporting across multiple areas, providing support to the wider Delivery team with communications, general administration, project administration. You will likely play a role in supporting activity reporting, working with colleagues in the Delivery team to contribute to status and performance reporting.

We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office (EC3N 2LB) - currently at least once a week and may involve travel across the UK. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Please note this role is being offered as a Fixed Term Contract ending 5th October 2026.

Last date for applications Tuesday 18th November 2025.

Age UK internal grade: 7L

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Co-ordinating activities to ensure projects and work programmes are delivered on time and on budget. A, I
• Communicating, both in writing and verbally, with a range of stakeholders. A, I
• Building and maintaining relationships with internal and external stakeholders to meet objectives. A, I
• Managing large volumes of communications through multiple channels, including emails, Microsoft Teams, phone calls. I
• Organising meetings and planning and delivering activity to agreed quality standards. A, I
• Experience in preparing governance and progress reports across different streams of activity, projects and programmes. A, I

Skills and knowledge

• Excellent organisational skills and proven ability to track progress of deliverables. A, I
• Excellent IT skills, in relation to Microsoft packages, which should be proficient at a high level. A
• Excellent oral and written communication skills including the ability to report on progress in writing and verbally. A, I

Personal attributes

• Confident dealing with people from different levels and backgrounds. I
• Able to work flexibly as part of a team. I

Great to Have's:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of uploading and maintaining content on intranet and internet sites. I
• Experience of delivering services, or working in a similar environment, with older people. I

Skills and knowledge

• Understanding of the issues facing older people. I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Location: Hybrid/Remote
Department: Services
Salary: ?£32,580? actual salary
Hours: 35
Contract Type: Permanent

About the Role

We are looking for an ambitious and experienced practitioner to join Become’s Care Advice Service. They will respond to enquiries to our independent national Care Advice Line (CAL), advising children and young people in and leaving care, and professionals and caregivers supporting them, so that young people understand and access their rights, are signposted to specialist support, and feel less alone as they navigate care. They will deliver workshops and advice surgeries in the West Midlands, advising care experienced young people and care leavers to understand their rights.

Location

We are currently hybrid working: our team primarily works from home with in-person attendance and meetings generally expected once or twice per month, usually at our central hot-desking location in Old Street, London. For non-London based staff we will consider hot-desking options near you, if required. This role will deliver regular in-person workshops and advice surgeries in the West Midlands. As such Become is unable to meet the cost of travel for this from other regions, or the accumulation of TOIL for travelling to or from the region. However, any travel required within the West Midlands region for work purposes and required travel to our London office will be reimbursed by Become, as London is not the specified location for this role. We are open to conversations about flexible working arrangements.

Equity, Diversity and Inclusion

As an organisation serving children in care and young care leavers we are keen to receive applications from people with lived experience of care. We are actively seeking to bring diversity of perspectives and experience, and especially welcome applications from those from racially-minoritised communities. We ask all applicants to fill in an Equity and Diversity Monitoring from to better understand the diversity of applicants. This is anonymous and will not be connected with your application.

How to apply

We ask interested applicants to answer several competency-based questions. Your application and answers will be reviewed anonymously to ensure fairness and help remove bias from the application process. You’ll need to send us your CV and it will be anonymised before review.

To apply for this role, you will need to:

• Provide us with a copy of your CV;
• Answer the competency questions in no more than 400 words per question, providing relevant examples to demonstrate how you meet the skills and experience required;
• Complete the Equity and Diversity Monitoring Form (this is not compulsory, but the information is very useful to us).

If you have any reasonable adjustments you would like us to consider for this recruitment process (either for the application or interview) please advise us on your application form.

The deadline for applications to be received is Tuesday the 18th November @ 11.59pm.

Interview Details

Interviews will have two parts:

• A session with young people;
• A panel interview with Become staff.

Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person at our location in Central London. If access to technology/internet is difficult for you, please contact us so we can assist in making suitable arrangements.

Become also wants to ensure fairness in all of our interviews so all successful shortlisted candidates will be sent the interview questions in advance.

Interviews will take place:

• Young people’s panel: Tuesday 2nd December 2025
• Staff panel: Thursday 4th December 2025

Please Note

All applicants must have a Right to Work in the UK. Although the role is hybrid, we are unable to offer work visas or sponsorship for any candidates.

We’re proud to be a Living Wage Employer. We are committed to #ShowingTheSalary. Our roles are #OpenToAll

Benefits: Real London Living Wage Employer; Generous Annual Leave Scheme; Flexible working; Pension Scheme; Life Insurance Scheme; Health Cash Plan; Access to a Rewards and Benefit Platform; Signatory of Halo Code; Disability Confident Employer; Employee Assistance Programme available 24/7; Fostering Friendly Employer; Support for Team Members with lived experience; Access to Virtual GP

REF-224 681

Build flexibly on your Charity Career with this person-centred charity supporting unpaid carers

This is a full-time role in a well-established charity based in Twickenham. This role would suit someone who wants to have the opportunity to work flexibly and build their career in the Charity sector with experience of working in social care.

Richmond Carers Centre has the mission to help unpaid adult carers to live a full, active and meaningful life by providing them with advice, information, activities, breaks and emotional support either face to face, by phone or by email to enable them to live well.

As a Support Worker, you will be part of a small, dedicated team and take a lead on providing emotional support to adult carers and a commitment to enhancing their health and wellbeing. Much of your work will involve actively listening to carers, often via the phone support line, providing information, advice and support.

As part of the Adult Carers Support Team, you will also be involved in organising breaks for carers, outreach activities and leisure events, as well as group work to help enhance carers’ health and wellbeing. Part of the role will also aim to improve the identification, recognition and understanding of the needs of adult carers, raise the profile of adult carers and ensure adult carers needs are met. You will also be expected to work with our volunteers and to use appropriate monitoring and evaluation reports to show our funders what we have achieved.

You will be someone:

• Who works in a person-centred way
• Is enthusiastic, empathetic and detail conscious
• Communicates well by phone and in person
• Has an understanding of social care particularly in relation to carers
• Has experience of working with clients who have support needs
• Has experience of producing reports for monitoring and evaluation
• Is numerate and has knowledge of budgeting
• Is able to gather and assess information efficiently and think creatively to come up with solutions
• Has good communication skills including spoken, written and presentational

Main Duties include:

• To provide a regular telephone support-line, face-to-face and email support, offering appropriate, generic advice
• To offer a range of service delivery options and be involved in providing those options e.g., breaks, group work, leisure activities or other outreach activities
• To encourage and assist carers and those they care for to access Care Needs Assessments and Carers Assessments and to take up services that will enhance their lives
• To complete individual grant applications with carers for respite or if they are experiencing financial hardship due to the cost-of-living crisis
• To work where appropriate with other service providers/agencies to promote the carer agenda or jointly deliver carer support issues
• To be proactive in the registration of carers living or caring for someone within the London Borough of Richmond upon Thames
• To keep accurate records of group and individual carer engagement for monitoring and evaluation purposes
• To participate in key events organised by Richmond Carers Centre and other relevant partners to promote services to a wider public

What you are doing now:

• You might be working for or volunteering in a similar charity
• You may be working in social care for a local authority or district council
• You may have the skills we need from some other combination of work and volunteering
• Or you may be looking to return to the workforce after a timeout for personal reasons

In any event if you feel you meet the skills we need, we would like to hear from you

Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.

Benefits of working for Richmond Carers Centre:

• 28 days annual leave plus bank holidays per year (pro rata)
• Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
• Workplace Pension Scheme with Peoples Pension
• Flexible working/option of working from home (subject to CEO approval)
• Equipment and support to be set up to work from home
• Paid time off for medical appointments
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Staff away days and socials
• Access to shared resources and training opportunities
• Supportive and friendly working environment

To apply for the role please send your CV and covering letter outlining how you meet the key requirements for the role to our HR Consultant; Viv Sage.

Applications will be reviewed on a rolling basis, therefore please submit your application early to avoid disappointment, as this role may close before the closing date. 

Closing date: Friday 28th November 2025

Shortlisting date: Ongoing throughout with Viv Sage

Interview dates with Richmond Carers Centre: Weeks commencing 8th December and 15th December

Please note interview dates can also be scheduled around these dates to fit with the interview panel and candidates availability.

Job Summary

Learning Support Assistants support PiP’s Development Workers to deliver a flexible programme of learning and development opportunities; ensuring that students can actively participate and engage in sessions, giving student’s maximum opportunity to learn and develop. 

PiP’s programmes focus on four learning pathways:

- Independent Living Skills

- Creative and Performing Arts

- Health, Wellbeing and Happiness

- Employment and Vocational Skills

The role incorporates session delivery, recording and monitoring student progress, key working responsibilities such as liaising with student’s support networks and involvement in PiP’s wider work. 

Who We Are

PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.  

Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.

What You’ll Need

• Experience of working with people with learning disabilities, or a similar vulnerable service user group in care or educational settings
• A strong commitment to person-centred support and advocacy
• A passion for enabling positive change in the lives of our students
• The character and communication skills to be an effective and supportive team member
• Energy, initiative and a proactive attitude
• A calm and creative approach to challenges and problem solving

What We Offer:

· You'll get 25 days holiday + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish. 

· An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)

· We offer a travel subsidy to help with the cost of commuting.

· We provide a 4% pension contribution

· Incremental pay progression

· When we can, we try to have an early finish on Fridays for staff at 4 pm

· Free Employee Assistance Programme 24/7 including access to counselling

· We offer regular team meals and social-generally during work hours and they are optional.

· We offer a cycle-to-work scheme and other staff discounts

Our Mission

PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.

Our commitments

PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. 

Closing Date: Friday, 28 November, 2025

We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.  

We are seeking a dedicated and compassionate Triage & Early Interventions Officer to join WeMatter - our established and growing pan-England digital service for children & young people who have experienced domestic abuse.

This is a home-based role, working 37.5 hours a week on a fixed term contract until 31^st July 2027.

Are you ready to join an innovative, committed, and caring team making a real difference?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role:

As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for children and families referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each family receives tailored support that meets their individual needs.

As a Triage & Early Interventions Officer you will:

• Conduct comprehensive impact & risk assessments for children and families.
• Provide tailored responses to their needs, ensuring they are aware of their rights.
• Maintain accurate & confidential case management records.
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.

About You:

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

At 21 Together, we believe every person with Down’s syndrome has the right to live a happy, rich and fulfilling life. Based in Maidstone and working across Kent, we support children and young people with Down’s syndrome, their families, and the professionals who work with them.

We are a small but impactful charity looking for an inspiring Chief Executive Officer to lead us through the next phase of our growth.

Job Title: Chief Executive Officer (CEO)
Organisation: 21 Together
Location: Maidstone, Kent (Hybrid working available)
Salary: From £48,561 FTE, dependent on experience 

Contract: Permanent or Fixed Term (flexible)
Working Hours: Part-time or Fractional (minimum 3 days per week)
Closing Date: 5th January 2026

Interview Date: Early January 2026

The Role

As CEO, you’ll provide strategic leadership, oversee operations, and drive income generation to ensure our long-term sustainability. You’ll work closely with our committed Board of Trustees, lead a passionate team, and act as the public face of the organisation.

We’re open to part-time or fractional working arrangements (minimum 3 days/week) to attract the right person.

Key Responsibilities

• Deliver our mission and long-term strategy
• Ensure strong financial oversight and fundraising success
• Lead and support staff and volunteers, fostering a positive and inclusive culture
• Maintain strong governance and ensure legal compliance
• Represent the charity externally and build key stakeholder relationships
• Monitor impact and promote continuous improvement

About You

We’re looking for someone who is:

• An experienced leader with a strategic mindset
• Financially astute, with a track record of managing budgets and securing income
• A confident communicator with excellent stakeholder engagement skills
• Committed to inclusion, learning, and supporting vulnerable communities

Desirable: Experience or understanding of Down’s syndrome and/or learning disabilities.

What We Offer

• Flexible working (minimum 3 days/week)
• Hybrid arrangements available
• Supportive and values-led culture
• Opportunity to make a meaningful, visible difference