Support officers jobs in dudley, west midlands

Do you have Salesforce skills or experience and passion for making a real difference?

We need someone with solid Salesforce technical skills who enjoys detailed data management work and wants to make a meaningful impact in the charity sector.

Join NASS as our Database Officer and be the technical backbone that powers our mission to transform the lives of people living with axial SpA - an invisible, often misdiagnosed inflammatory condition affecting the spine.

What Makes This Role Special

This role combines essential Salesforce administration skills with a hands-on data management. While you'll need strong Salesforce technical capabilities for system configuration, user management, and troubleshooting, much of your day-to-day work will involve processing and maintaining supporter data. We need someone who values both technical expertise and the precision required for detailed data work.

What You'll Do

Salesforce Administration:

• Manage Salesforce CRM including user management, permissions, system configuration, and security
• Deploy updates, maintain custom fields and flows, and ensure data integrity
• Monitor system performance and troubleshoot technical issues

Data Management & Processing:

• Process and maintain data from multiple external platforms and income sources
• Keep supporter records up to date including addresses, direct debit details, and preferences
• Conduct regular data quality checks, error correction, and reconciliation processes

Reporting & Analytics:

• Generate data reports and create dashboards for management and teams
• Extract and compile data for mailings, campaigns, and impact reporting

Technology & Innovation:

• Support implementation of AI integration (Dataro) and evaluate new Salesforce features
• Maintain platform integrations and support digital technology improvements
• Stay current with Salesforce updates and best practices

Support & Collaboration:

• Develop streamlined data entry processes and documentation
• Support colleagues with database queries and technical issues
• Ensure compliance with GDPR and data protection regulations

Who We're Looking For

We're seeking someone with strong Salesforce CRM administration skills, excellent analytical abilities, and experience in charity fundraising processes. The ideal candidate will have excellent Excel skills, understanding of data protection principles, and the ability to communicate effectively with colleagues across all departments.

For full details of all essential and desirable requirements, please download the complete job description and person specification.

Why Choose NASS?

Join an Established, Trusted Organisation: NASS is the only charity in the UK dedicated to supporting people living with axial SpA. We're a well-established organisation with a strong community focus, recently shortlisted for Medium Charity of the Year at the Third Sector Awards. We transform diagnosis and care for this invisible, often misdiagnosed inflammatory condition. You'll be part of a respected charity that campaigns for early diagnosis, works directly with the NHS to improve services, and builds an active community supporting thousands across the UK.

Competitive Benefits Package:

• Salary: £30,000 - £32,000
• 10% employer pension contribution
• 25 days annual leave plus 3 additional days between Christmas and New Year
• All bank holidays
• Remote or hybrid working with flexible arrangements
• Professional development opportunities and training support
• Employee assistance programme
• Sight tests and spectacle contribution
• Death in service scheme (3x annual salary)
• Full business travel expense reimbursement

Our Culture

In addition to a competitive salary and generous benefits package, we truly value our people. You'll become part of a dedicated team who are supported to use and develop their skills in meaningful work that directly impacts the lives of people living with axial SpA.

Commitment to Equality, Diversity & Inclusion

NASS is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

We particularly encourage applications from individuals with lived experience of axial SpA and from underrepresented groups in the charity and technology sectors.

How to Apply

To apply, please submit:

• Your CV highlighting relevant experience.
• A covering letter demonstrating your skills and experience, specifically addressing each key task and specification outlined in the job description.

Application Deadline: 3 September 2025.

Interview Date: 11 September 2025 (in person at our London office).

Contact Information

For informal enquiries about this role, please contact Justyna Potiopa or Dale Webb.

NASS is an equal opportunities employer. This appointment is subject to a 6-month probation period and receipt of two satisfactory references.

Team: Procurement

Location: Remote

Work pattern: 14 hours per week over 3 days, including a Tuesday

Salary: Up to £15,026.38 per year

Contract: 12-month fixed-term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Procurement Officer:

- Ensure efficient and cost-effective procurement processes

- Identify and engage with new suppliers

- Seek quotations and gather necessary supplier information

- Conduct due diligence on potential and existing suppliers

- Run competitive tenders for both new and existing requirements

- Approve purchase orders in line with procurement policies

- Represent the Head of Procurement in meetings as needed

- Assist in preparing and presenting monthly category reports

About the Procurement team:

The Procurement Team sits within our Finance and Strategy directorate and is responsible for supporting the Charity to help as many cats as possible, by ensuring that all donated money is spent effectively and efficiently. The Procurement team are pivotal to supporting the Charity to reduce supply chain risk and ensuring that processes are fair and transparent, so that contracts represent a combination of working with the most suitable suppliers and delivering the best value.

What we’re looking for in our Procurement Officer:

- At least three years’ experience in a procurement role

- Experience of working with external suppliers and internal stakeholders at all levels

- Sound experience of using and working with finance and purchasing solutions

- Experience of working with contractual documentation

- Competent in using Microsoft Excel, Word and Outlook

- Ability to work on own initiative

- Methodical in your work with excellent attention to detail

What we can offer you:

- range of health benefits

- 26 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- and much more, which you can learn about

Application closing date: 18th August 2025

Virtual interview date: 18th & 19th September 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form

2. possible video screening

3. virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

About us

We are National Energy Action (NEA) – and our vision is to end fuel poverty. Our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits.  We believe everyone should be able to afford to keep their homes warm and safe. However, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

National Energy Action’s teams are supportive, knowledgeable and dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that makes a genuine difference to people’s lives every day.

The role

This is a time of unprecedented demand for our services. We have a fantastic opportunity for someone to join us as a Benefits Adviser on either a full or part time basis. Job Share applications are also welcome.  Full time hours are 37 hours per week.

We’re looking for an experienced and knowledgeable professional to help us deliver our work programme and build our profile amongst regional stakeholders. The post-holder will deliver projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.

This is a highly rewarding role where knowledge and experience are key. You will provide accurate, comprehensive benefit entitlement advice and support to householders, ensuring they receive the help they need.  From initial consultation to form completion, you will be responsible for offering guidance across multiple channels – by phone, online and in person.

National Energy Advice’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident.  You will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.

What you will need to succeed

National Energy Action is seeking skilled and experienced individuals to join our team in a pivotal role supporting low income and vulnerable households.

You will have a strong background in providing welfare benefits advice and expert advice on welfare rights, including entitlements, systems, claim processes and current legislation and practices; all tailored to individual client circumstances.  You will have demonstrable experience of providing welfare benefits advice via telephone and face to face is essential.

You will need good organisational skills, excellent communication skills as well as an understanding of the challenges faced by low income, vulnerable or disadvantaged householders.

The role of Benefits Adviser will be part of the Communities Directorate and the postholder will report to the Benefits Entitlement and Claim Support Manager.

Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.

The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.

We are offering:

• £29,064 – £34,267 (FTE) – Points 12-22 (plus £3,300 London Weighting if applicable). Appointments are usually made at the starting point of the scale.
• 11½% non-contributory pension.
• 25 days annual leave (FTE) plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.
• Flexible working arrangements including the opportunity for Hybrid working.
• Enhanced family friendly payments.
• Employee Assistance Programme.
• Employee benefits platform.

 Stay is a leading homeless charity based in Telford, dedicated to providing vital support and accommodation for people experiencing homelessness. We’re looking for a proactive and experienced Operations and Services Manager to join our dedicated team. 

Post:                             Operations and Services Manager

Responsible to: Head of Services & Operations

Hours:37.5 hours per week

Salary:                               £38,616 per annum

Responsible for:Housing and Support Team Leader, Outreach Team Leader, The Net, Housing Services                                                           Manager, Property and Maintenance Team Leader

Location:Meeting Point House and Chec offices with the ability to travel and work across sites and in the                                               area. with flexibility to occasionally home working

What’s in it for you?

You will be part of a friendly, supportive and flexible working environment, where your contribution will be valued and appreciated with excellent learning and development opportunities and high-quality supervision and guidance.  In addition to this, you will also receive the following benefits: 

• 25 Days Annual Leave (enhanced according to length of service) 

• Birthday off after completion of probationary period 

• Regular supervision and separate wellbeing supervisions

• Access to Employee Assistance Programme 

• Pension Scheme – employer contribution of 5%.

This role:

This role will be responsible for managing the charities services and supporting the smooth and compliant operation of the charity’s operations. You'll be responsible for developing and implementing our services. A key part of your role will be acting as the Data Protection Lead.

Key Responsibilities:

Service Management & Development

• Manage staff and services, ensuring high standards of delivery, efficiency, and positive outcomes for our clients and tenants.

• Lead on the service development of existing services, identifying areas for improvement and implementing enhancements.

• Work closely with the Head of Services and Operations to develop and implement new services in line with strategic objectives and identified needs.

• Ensure all services adhere to internal policies, external regulations, and best practice.

Data Protection and GDPR

• Act as the charity's Data Protection Lead, working with the CEO to ensure compliance with GDPR and other data protection legislation.

• Develop, implement, and monitor data protection policies, procedures, advising on and overseeing data protection impact assessments (DPIAs).

• Oversee data security measures and conduct regular data audits.

• Oversee the secure storage, retention, and disposal of all personal data, both digital and physical

• Manage data subject access requests (SARs) and data breach incidents, ensuring timely and appropriate responses and reporting to the ICO where necessary.

• Ensure staff receive appropriate data protection training and maintain accurate records of compliance efforts.

Operational Management

• Lead on complaints, compliments, and comments management, overseeing the entire process from receipt and investigation to resolution and trend analysis for service improvement and reporting.

• Support the Head of Services and Operations with lease management for charity properties.

• Work closely with the Head of Services and Operations to support the charity's safeguarding function, acting as Deputy Designated Safeguarding Lead when required.

HR and Training and Development

• Work with SMT and support the review and implementation of HR policies and procedures (most of these are developed with our HR Support provider).

• Oversee the Finance Assistant & HR Administrator's HR responsibilities, ensuring efficient and compliant recruitment, onboarding, induction, and HR record-keeping.

• Provide support for HR processes for disciplinary and grievance matters, in line with the Charity’s policies.

• Work with the Head of Services and Operations to lead on the development and implementation of the charity's training and development strategy, identifying needs and overseeing delivery to enhance staff and volunteer capabilities.

Health and Safety

• Support the implementation and ongoing adherence to Health & Safety policies across all sites, fostering a safe environment for all.

• Oversee the Finance Assistant & HR Administrator responsibilities to ensure all staff and volunteers receive appropriate health and safety training and refreshers.

• Work with staff to ensure incidents are investigated, take the lead on analysing, and reporting. Working with the Head of Services and Operations, managers and Team Leaders ensure health and safety actions are logged and followed up appropriately.

• Oversee the maintaining of accurate records of all health and safety activities, training, and incidents and pull off and analyse reports for SMT and Board.

General

• To participate in the on-call out of hours decision making rota as required

• Contribute to the charity’s strategic objectives and operational plans.

• Represent the charity at relevant external meetings or forums as required.

• Maintain professional boundaries and confidentiality at all times, upholding the charity’s values and ethos.

• Participate in team meetings, training, supervision and appraisals as required.

• Undertake any other duties as reasonably required by the Head of Services and Operations or CEO.

• Ensure that Equality, Diversity and Inclusion is actively promoted in all areas of work and that the services                              are relevant and accessible to all.

Stay is committed to equality, diversity and inclusion in the workplace. We encourage applications from individuals who feel they meet the requirements of the role.

Evidence Officer

UK-Wide

£28,831 per annum (pro rata for part time hours)

Ref: 34REC 

Full Time 37.5 hours per week

Base: Hybrid working from any UK-Wide hub 

About the role

We have a new and exciting opportunity to work with us as an Evidence Officer, working as part of the Strategy, Impact and Evidence team. 

Sustrans’ Strategy, Impact and Evidence team is a leading centre of excellence in active travel research, monitoring and evaluation and we are recruiting now. As an Evidence Officer, you will work on a range of behaviour change and infrastructure projects, providing monitoring, evaluation, and analytical support. The Strategy, Impact and Evidence teamplays an important part in supporting our vision by providing robust evidence on sustainable and active travel that ultimately influences and shapes policy, practice and behaviour across the UK.

Focusing on monitoring and evaluating the impact of infrastructure and behaviour change programmes, you will work on a range of projects around the UK and be involved in the planning, delivery, analysis and reporting of our monitoring and evaluation work. 

We offer true hybrid working, a flexible mix of working from home and occasional travel to a nearby office hub. There is minimal travel required in this role, however in the course of your work you may have to travel to one of the nominated hubs or project sites if required to do so. 

About you

You should have demonstrable quantitative and/or qualitative analytical skills, and be a competent Excel user or have working knowledge of statistical software, such as R.

As an excellent communicator in both oral and written forms, you will have with the ability to present data and findings clearly. You should also have the capability to find innovative and creative solutions to problems.

You will own some experience of project management as well as delivery of project monitoring and evaluation. You should also have some experience of working and communicating with suppliers, partners and/or clients. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 25 August 2025.
• Interviews will take place via MS Teams between the 2nd and 4th September 2025

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

Project Officer

West Midlands

£28,831 per annum (pro rata for part time hours)

Ref: 37REC 

Full Time: 37.5 hours per week – happy to talk flexible working

Base: Sustrans offices in Birmingham with the flexibility to work from home on some days when not delivering activities.

About the role

A new and exciting opportunity to work with us supporting the developments of active travel and liveable spaces for communities across the West Midlands. 

As the Project Officer you will lead and support behaviour change projects across the West Midlands and Staffordshire with schools, workplaces, job seekers and communities. Engaging with a range of key individuals and delivering walking and cycling activities such as Dr Bike sessions, led walks and rides, school assemblies and community workshops. 

As part of the Active Journeys Team, you will support people to walk, wheel and cycle by promoting opportunities and help overcome barriers to active travel. Projects will include improved walking and cycling infrastructure and making it possible for every child to walk, wheel and cycle to school. 

Activities will be delivered both Online and face to face, and likely to include schools, workplaces and the diverse range of communities in the Midlands. 

This role will require travel and work at locations as necessary to undertake projects on behalf of Sustrans.

About you

You should have experience of leading physical activity or other behaviour change projects within schools, workplaces or communities. You should also have experience of working on projects within an established project management framework.  

You will have excellent organisational skills, including the ability to prioritise and manage own workload. You will be able to build and maintain strong relationships and a flexible and enthusiastic approach. With the ability to engage and support lesser heard voices in the community. 

We ask you demonstrate your knowledge of Microsoft Office packages and relevant knowledge of the West Midlands and its diverse range of communities. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 25 August 2025.
• Interviews will take place at the Sustrans Birmingham Hub on the 4th or 5th of September 2025. If you are unable to attend in-person, please contact us for alternative arrangements.

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

The Estate Officer will ensure the delivery of the regional maintenance programme, comprising routine, periodic, planned and urgent works, and the delivery of time limited maintenance consultancy and estate management projects. Working alongside the Conservation Projects Manager, the post holder will ensure regional estate compliance with CCT policies.

The post holder will be the main contact for all maintenance related matters and will maintain the property management records for the estate, develop volunteer projects and training on maintenance reporting and conservation cleaning and will assist with fundraising.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 11th August 2025.

The interviews will take place in Birmingham on Tuesday 19th August 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Location: Remote (based in England & Wales with occasional travel required for biannual team days in London, termly Support Coach Team meetings in various locations, and twice termly vists to facilitators in various locations). Due to location of regional hubs, we would encourage applications from the Bristol, Liverpool and Manchester areas.

Salary: £28,665 - £30,765 pro rata (£22,932 - £24,612 actual)

Hours of work: 4 days a week (28 hours)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us​

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Support Coach role involves:

• Supporting volunteer facilitators by coaching them through the opportunities, challenges and obstacles of running a Kids Matter programme
• Training and upskilling facilitators by helping run events and develop new resources
• Working with the wider Kids Matter team to encourage and strengthen Kids Matter’s church partnerships

At Kids Matter, we are committed to delivering effective coaching. All Support Coaches are given the opportunity to go through the coaching accreditation process with ICF to become an Associate Certified Coach (ACC). Kids Matter provides the support and supervision for this to take place, and will cover the cost of the accreditation if the individual remains employed as a Support Coach for the two years following applying for accreditation. If the individual leaves before two years, a percentage of the accreditation cost will be required to pay back.

About you

Are you someone who enjoys coming alongside others, encouraging and challenging them as they learn and grow? Do you have a strong understanding of the disadvantages many families face in the UK? Can you sensitively and effectively communicate with people from a wide variety of backgrounds and experiences? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision to see every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Support Coach position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 4pm Monday 1st September 2025. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).

Please see the job pack for more details on the role and application process.

Are you passionate about data, technology, and making a real-world impact for animals?

AWIP (Animal Welfare Investigations Project) is on a mission to ensure that all animals are protected from organised crime. As we scale our fundraising campaigns and recurring supporter base, we’re looking for a part-time Data & CRM Officer to transform the way we manage supporter data and drive income growth.

We are scaling rapidly — building our membership base, global reach, and digital fundraising channels — and we’re investing in the infrastructure to support that growth.

As part of this journey, we are launching a major CRM transformation project to unify our supporter data, power our fundraising, and deepen relationships with our global supporter community.

You’ll work closely with our Marketing & Communications (MarrComm) team to deliver clean, actionable data for emergency appeals, regular giving campaigns, petitions, and legacy fundraising. Your work will directly help fund frontline rescue operations around the world.

About The Role:

We are seeking a highly motivated part-time Data & CRM Officer to lead the implementation and ongoing development of our new Salesforce CRM and to integrate it with our full digital stack using tools like Zapier.

You will play a crucial role in enabling our small Marketing & Communications (MarrComm) team to access accurate, actionable data for our emergency appeals, recurring giving campaigns, petitions, and legacy engagement.

This is a rare opportunity to build systems from the ground up that will directly support real-world rescues, investigations, and sustainable income generation for animals in need.

Key Details:

• Contract type: 6-month fixed-term (with strong potential to become permanent, subject to KPIs)

• Start date: September 2025

• Location: Remote (Must be UK-based)

• Working hours: 16 hours per week (100% flexible schedule; some occasional overtime may be required to meet KPIs with strong potential to become full-time)

• Salary: £13,957 per annum (pro rata), based on a full-time equivalent of £30,500 (35 hours per week)

Key Responsibilities

• Lead the implementation of Salesforce CRM and ensure smooth migration from legacy systems

• Build and manage data automations using Zapier or similar no-code automation platforms, connecting platforms such as MailerLite, FundraiseUp, Meta Lead Ads, and Stripe

• Ensure all supporter data is accurate, deduplicated, well-tagged, and GDPR-compliant

• Create and maintain segmentation and logic to support targeted campaigns and supporter journeys

• Collaborate with the MarrComm team to deliver campaign-ready data for fundraising and advocacy

• Develop dashboards and reporting tools for real-time performance insights

• Document workflows and integrations to ensure long-term sustainability of systems

• Proactively identify opportunities to improve donor retention, upgrade journeys, and LTV through smarter data use

Essential Skills & Experience

• Strong experience working with CRM systems in the non-profit or charity sector

• Hands-on experience with Zapier and third-party platform integrations

• Direct experience with Salesforce (or another comparable CRM such as Dynamics or Raiser’s Edge)

• Understanding of data hygiene, supporter segmentation, consent management, and GDPR compliance

• Ability to work independently and manage multiple technical tasks simultaneously

• Confidence in working with both technical and non-technical colleagues

• Excellent attention to detail and data accuracy

Desirable

• Experience with MailerLite, FundraiseUp, or similar email marketing and donation platforms

• Familiarity with other automation platforms (e.g. Power Automate, Make/Integromat)

• Experience creating fundraising journeys (e.g. welcome series, upgrade campaigns, reactivation flows)

• Prior experience supporting legacy fundraising or donor segmentation

• A vegan or vegetarian lifestyle and alignment with cruelty-free principles (desirable but not essential)

• Experience working remotely and independently within a small, agile team

Be the spark that connects and uplifts multi-faith chaplaincy work across the UK for people leaving prison. Use your digital skills and people passion to make real impact.

This is more than just a job—it's a unique opportunity to support life-changing work in prisons and communities by encouraging, equipping and linking the amazing people delivering community chaplaincy. The Community Chaplaincy Association (CCA) brings together over 30 independent projects across the UK who support people leaving prison. 

As our Encourager and Connector, you’ll build warm, supportive relationships with projects and chaplains, helping them feel seen, heard and empowered. You’ll also use your confident IT and communication skills to improve how we share stories, best practice and resources—whether it’s through a lively newsletter, a well-run Zoom gathering, or an engaging bit of social media.

You’ll work closely with our small but passionate team to spot opportunities, respond to needs, and ensure our members feel truly connected to a shared vision of restorative, faith-informed community.

Who we’re looking for:

A naturally warm and organised person with a heart for people, an understanding of faith-based work (including multi-faith contexts), and a real flair for using digital tools to make things happen. You don’t need to be a chaplain—but you do need to believe in the power of hope, second chances, and supportive relationships.

If you're looking for a flexible, meaningful role where your relational and digital skills can make a real difference, we'd love to hear from you.

Job Title: Experienced Associate Independent Investigating Officers (IOs) for Stage 2 Complaints (This role sits within our Independent Person for Complaints (IPC) service)

Contract: Associate

Hours: Variable, according to demand for services/caseload and role in investigation

Salary: £25.25 per hour

Location: Associate Independent Investigating Officers for Complaints primarily work from home. Some travel may be required as part of an investigation – location will vary according to the referral received from the Local Authority. Cases will be allocated to Associate IOs living locally to the referring authority, wherever possible.

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity, founded by Thomas Coram in London, helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the role

We are seeking additional experienced Associate Independent Investigating Officers (IO) for Complaints, to increase our capacity to respond to referrals from Local Authorities to provide an independent element to the formal Stage 2 investigations under the Children Act 1989.

The IO will lead investigations, and will give the complainant (who may be a child, young person or adult) the opportunity to express their view, ensure the child or young person’s rights and best interests are at the centre of the investigation and that the investigation/review process is open and transparent. They write a report on the investigation/review, which is submitted to the referring agency.

The Job Description document sets out the expectations for an Associate Independent Person for Complaints (IPC) who is approved by Coram Voice. IPCs are independent, freelance and responsible for their own work. Nevertheless, IPCs are accountable to the organisation for their professional standards and are expected to comply with Coram Voice Code of Ethics and Practice Guidelines.

Please note: the nature of associate work means that we cannot guarantee a regular amount of work, and complaints will be allocated dependent on the associate’s availability, location and the needs and demands of the individual case. Investigation work takes place Monday to Friday within working hours. This position is not suitable for applicants who already work or have commitments more than two days within the working week.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Please note this is a rolling recruitment campaign

Interview date: TBC

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

JOB OPPORTUNITY

Job Role:

Deputy CEO

Start Date:

ASAP

Contract:

Permanent / Full time

Salary:

£50,000 per annum plus additional benefits

Location:

Remote working from home with occasional travel

Closing Date for Applications:

6th August 2025

Interviews likely to be on

18th/19th August 2025

Role Overview

Advocacy After Fatal Domestic Abuse (AAFDA) was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003. Each year, more than 200 families lose a loved one to domestic homicide or suicide or sudden death following domestic abuse. We help these families in many ways, our prime function being to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after fatal domestic abuse. 

AAFDA are recruiting a Deputy CEO to join our remote team to play a pivotal role in ensuring our operational success, driving key programmes, enhancing organisational performance, and supporting income generation efforts.

As Deputy CEO, you will be a key leader in transforming our vision into action. Working closely with the CEO, you will ensure the smooth running of the charity’s day-to-day operations and your leadership will enable AAFDA to reach new heights in both impact and growth.

We need someone with the passion and conviction to help us push for the big changes needed and the expertise to develop and position our strategy, influencing, campaigning and fundraising accordingly. The right person will be comfortable embracing chaos, and will convey resilience and calmness under pressure.

We welcome applications from candidates with experience of domestic abuse.  We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.

To Apply: Please see the job description and person specification. Please apply by submitting your C.V. and a supporting statement, which will be no longer than 4 sides of A4 and covers your experience and ability to fulfil the person specification.

Join Addiction Family Support

Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.

The Role: Services Manager

As Services Manager at Addiction Family Support, you will coordinate the development and delivery of our core services – ensuring they run smoothly, meet high standards, and continue to evolve in response to the needs of the people we support.

You’ll line-manage our team of part-time Family Support Workers and work closely with staff and volunteers across our helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who’s confident supporting teams, shaping services, and working with care, clarity, and compassion.

Your responsibilities will span service coordination, team management, safeguarding, and helping us pilot new services – all with the aim of reaching more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.

This is a remote role with quarterly team meetings in London. You’ll need to be comfortable working independently while staying actively connected to our supportive and collaborative team.

Responsibilities:

• Line-manage our team of seven part-time Family Support Workers.

• Coordinate and support the day-to-day delivery of services across helpline, one-to-one and group support.

• Help develop, pilot and evaluate new services to meet emerging needs.

• Support the development and implementation of key policies and procedures.

• Act as one of two Designated Safeguarding Leads (training provided if needed).

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

This is a remote position with some preference for Freetown Sierra Leone or Nairobi Kenya

Scope of Work

1. Financial Data Entry & Reconciliation

• Enter and reconcile day-to-day financial transactions in the accounting system, including expenses, transfers, payments, and receipts.

• Ensure all entries are accurately coded to the appropriate cost centres, grants, or funding streams.

• Review and reconcile staff expense claims, payment vouchers, and supporting documentation.

2. Budgeting & Grant Allocations

• Support the allocation of expenditure to budget lines across multiple funding sources, ensuring compliance with donor requirements.

• Maintain the habit to monitor actual spend against budgets using existing systems (Netsuite), highlighting any anomalies or risks.

• Assist in the preparation of internal budget summaries and financial snapshots for program and leadership teams.

3. Financial Reporting

• Assist in compiling donor financial reports by collecting, reviewing, and formatting financial data in line with donor requirements.

• Liaise with grants and programme teams to ensure alignment between financial and narrative reports.

• Maintain up-to-date and audit-ready documentation to support all reporting outputs.

4. Managing Fiscal Sponsorship Financial Reports

• Ensuring that income from fiscal sponsorship partners are accurately recorded

• Preparing regular income and expenditure reports for fiscal sponsorship partners and addressing reconciling items. 

• Represent the Finance team in update meetings with potential  or current fiscal partners.

5. Audit & Compliance Support

• Organise financial documentation and support sampling processes during internal and external audits.

• Maintain orderly and accessible digital and physical filing systems for all financial records.

• Support implementation of financial policies, templates, and compliance checks, working closely with the Head of Finance.