Support planner jobs in sutton, surrey
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set is delighted to be partnering with a leading charity to appoint an Interim Supporter Care Manager. This 12-month role will see you take the reins of a talented, multi-disciplinary team, ensuring supporters receive an outstanding experience at every touchpoint.
You’ll oversee income handling, regulatory compliance, and operational efficiency across a busy fundraising and marketing environment. Working with senior colleagues, you will refine processes, strengthen supplier relationships, and drive initiatives that keep the supporter experience central to the organisation’s success.
Key Responsibilities:
- Provide clear direction and leadership to the supporter care and compliance function, ensuring high-quality service and operational delivery.
- Design and implement a strategy for supporter care and compliance that supports the charity’s overall goals.
- Manage end-to-end income processing and acknowledgements, coordinating both in-house teams and outsourced partners.
- Maintain full compliance with relevant fundraising regulations, data protection laws, and financial controls including Gift Aid and PCI DSS.
- Negotiate and manage supplier relationships, setting clear performance measures and ensuring value for money.
- Develop and refine processes to improve efficiency, accuracy, and supporter engagement.
- Collect, analyse, and share supporter feedback to inform improvements.
- Lead fulfilment operations, identifying opportunities for cost and time savings.
- Contribute to strategic projects, ensuring the supporter perspective shapes decisions.
- Set and manage budgets, forecasts, and contingency planning to deliver on objectives.
Person Specification:
- Demonstrated success in managing and motivating high-performing customer service or supporter care teams.
- Proven ability to build strong relationships with internal stakeholders and external partners.
- Experience in managing income processing operations within a fundraising or marketing context.
- Skilled in managing supplier contracts, SLAs, and performance metrics.
- Proficient in handling sensitive or complex supporter queries.
- Comfortable using data to inform decisions and shape strategy.
- Exceptional written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple priorities under pressure.
- Skilled negotiator and influencer.
- Adaptable and solutions-focused approach.
- Solid understanding of fundraising compliance, data protection, and financial controls.
- Commitment to inclusive and equitable working practices.
What’s On Offer:
- A hybrid working pattern with just 2 day per week in the organisation’s office.
- A fantastic salary of £52,000 to £56,000 for the successful candidate.
- A 12-month contract in a fantastic organisation that does wonderful work.
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).
We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Flexible / Remote (UK-based), travel required
Salary: £40,000
Contract: Full-time
About Us
We are building something unprecedented.
The Waqf Fund for Muslim Education is a groundbreaking new initiative with a bold vision: to establish the best schools, with the best teachers, providing the best education, producing the next generation of exceptional leaders, entrepreneurs, educators, and public servants.
Rooted in the Islamic tradition of Waqf (endowment), this fund will be a perpetual source of investment into the education and future of our children, empowering them to serve humanity with excellence, integrity, and purpose.
This is not just a fundraising role. This is your opportunity to help lay the foundation of an educational legacy that will echo for generations to come
The Role
As our Fundraising Manager, you will be the driving force behind developing, launching, and delivering a dynamic fundraising strategy to secure significant and sustainable support for the Waqf Fund.
Your role will combine strategic thinking with hands-on delivery from engaging high-net-worth donors and institutional funders, to inspiring grassroots giving from communities who believe in the transformative power of education.
Key Responsibilities
- Strategy & Planning – Develop and implement a multi-year fundraising strategy aligned with the Fund’s mission and values.
- Major Donor Engagement – Identify, cultivate, and steward high-value donors and partners, building long-term, trust-based relationships.
- Community Fundraising – Mobilise grassroots support across the UK Muslim community, creating campaigns that inspire giving at every level.
- Institutional Funding – Explore and secure grants, sponsorships, and partnerships from trusts, foundations, and corporate supporters.
- Events & Campaigns – Design and deliver fundraising events, both in-person and digital, that engage and inspire.
- Waqf Awareness – Champion and educate donors on the concept of Waqf as a sustainable, faith-driven model for impact.
- Impact Reporting – Work with the leadership team to demonstrate the difference donor support is making, through compelling storytelling and data.
About You
We’re looking for someone with a rare combination of heart and hustle. You will:
- Have a proven track record in fundraising, business development, or sales, ideally in the charity or education sector.
- Understand the values and motivations of Muslim donors, with sensitivity to cultural and faith contexts.
- Be a confident communicator, able to inspire at a boardroom table and from the mosque pulpit.
- Have experience in building a fundraising function from scratch (preferred but not essential).
- Be highly organised, results-driven, and not afraid to roll up your sleeves.
- Share our vision for transforming education and believe deeply in the power of giving for lasting change.
What We Offer
- A chance to be part of a historic, first-of-its-kind initiative in Muslim education.
- The opportunity to shape and grow a pioneering fundraising programme from the ground up.
- Flexible working arrangements and a supportive, mission-driven team.
- A role where your work will leave a lasting legacy for generations.
How to Apply:
Send your CV and a covering letter outlining your passion for this role and how your experience aligns with our vision.
You will be joining us at a time that holds the greatest potential for fundraising in our history, following the launch of the UK Government’s Delivery Plan for ME and initial findings of the DecodeME genetics study (co-led by Action for ME) in Summer 2025.
Building on our charity’s already established level of support from major donors, you will provide exceptional relationship management to existing donors alongside growing our network of high value supporters.
Working closely with the CEO, alongside managing a portfolio of donors and prospects ensuring excellent stewardship, you will support our Breakthrough-ME Group (a group of high net worth and highly networked individuals). There is an established level of support from major donors at Action for ME so this is a role that will require exceptional relationship management to retain our current valued supporters while growing this crucial area of fundraising.
This would be an ideal role for an experienced philanthropy professional seeking to work for a small but ambitious charity, helping us to achieve our mission to improve the lives of all people affected by ME – better meeting their needs today while taking action to secure change for tomorrow.
Key duties
Major Donor Fundraising
• Successfully develop and implement the philanthropy strategy to secure and maximise funds from high value individuals for Action for ME achieving annual income of £250k+
• Set plans and budgets which will deliver income through major gift fundraising and philanthropic giving through family trusts and foundations, including quarterly forecasting.
• Manage a portfolio of prospects and donors at the £5k to £100k level, to develop and maintain strong and long-standing partnerships
• Work closely with the Director of Fundraising and Development and other colleagues to ensure that plans and activities for fundraising from high value individuals are integrated into the overall fundraising strategy and plan for significant growth.
• Be responsible for our Breakthrough-ME Group with high quality proposition development. Contribution to Group fundraising activities with a specific focus on ensuring their networks support pipeline growth for future fundraising.
• Lead the delivery of our biennial fundraising gala dinner, maximising income and new opportunities from attendees.
• Develop engaging and inspiring opportunities to steward and cultivate support creating a calendar of activities including events, presentations, approaches, networking and meetings.
• Utilise the CRM database (Raisers Edge) to provide the data required to strategise your approach to philanthropy, monitor progress and provide a high-quality donor experience.
• Ensure utilisation of insight & data, producing management information data to inform planning and strategy development.
• With the Director of Fundraising & Development, create inspiring cases for support and resulting propositions with clear budgets and outcomes.
• Create adequate systems and processes to support the major donor programme.
• Undertake and manage research into prospects and major donors, preparing for approaches and presentations and briefing senior leadership and trustees for donor meetings and events.
• Develop and maintain relationships with donors, a wide range of staff and volunteers from trustee level down.
• Provide regular feedback and internal reporting to line management.
• Work with other fundraisers to ensure that all fundraising opportunities and leads are followed up – particularly in corporate, community and trust fundraising.
• Work with Trustees, the Chief Executive and members of the Leadership Team to develop relationships with major donors.
• Self-administrate including managing your own diary and meetings, keeping accurate and up to date records of activity
• Occasional travel to London, Bristol & events
Other duties
• To positively promote the work and activities of Action for M.E. at all times.
• To contribute to the team’s overall, ongoing and annual planning and budgeting.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Director of Fundraising and Development, Chief Executive or any other senior Action for ME management.
• Act as an advocate for the Charity and its work.
• To work in accordance with Action for ME’s values of collaboration, equity and empathy.
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.
WCCM seeks to appoint an experienced, highly motivated, talented, resourceful, emotionally intelligent and hardworking Senior Finance Manager to manage finance and governance across our international office in London and our Retreat Centre based in Bonnevaux. Working with the Executive Director and Trustees, and with the support of a small, dedicated team, you will lead on WCCM’s financial strategy and planning, ensuring compliance with statutory and non-statutory bodies, working to maximise income and automate processes. You will also have responsibility for core organisational support functions such as HR, GDPR and Health and Safety. You will have significant experience in finance roles, with knowledge and experience of UK charity finance, and operational support functions. Occasional trips to France. Interest in Christian Meditation/Spirituality an advantage.
Application is by submission of your CV and a full detailed cover letter setting out how your skills and experience meet the job description and person specification.
We will not consider CVs that do not have an accompanying cover letter.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Housing Floating Support Worker
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Floating Support Worker will specialise in working with women for whom housing, and risk of tenancy breakdown is a priority. You will provide specialist housing and domestic abuse support to women aged 18 and over. The accommodation needs of the women you support will require you to advocate and support for each woman efficiently and empathically, whilst liaising with providers and stakeholders to ensure her accommodation needs are met. The role is dynamic and requires the post holder to respond to women with effective crisis intervention, advocacy and support. They will be required to coordinate the provision of multiagency support which focuses on working with clients to maintain their tenancies and prevent homelessness. The post holder will establish positive, proactive, and innovative working relationships with housing services and partner agencies.
The Floating Support Worker will ensure that the women survivors views and needs inform every stage of the process, and so the post holder will be empathic, empowering and able to advocate for women. You will also share your learning with your team, Advance and other stakeholders to ensure best practice is consistently achieved.
Working as part of a team of Floating Support Workers, you will make proactive contact and provide high quality non-judgemental advocacy and support based upon a client led needs and risk assessment. You will be responsible for a number of women at a time and you will be their designated and consistent support worker. You will also support women and referrers at the first stage of referral by completing assessments and providing crisis intervention support as part of a ‘duty’ team with designated days for you to do this.
The Floating Support Worker will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse and the housing sectors. As an experienced domestic abuse advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information appropriately.
Experience of supporting female survivors of domestic violence with housing and accommodation needs, in partnership with other organisations, and of safeguarding procedures is essential for this post.
Key Responsibilities and Duties
· Create effective working partnerships with housing service providers and the local council to promote the Floating Support Worker Service
· Provide information, guidance and support to referral stakeholders to enable them to identify women at risk of and experiencing domestic violence, enabling them to confidently respond and refer women to the service. This may include delivery of briefings and information sessions to upskill housing workers. To continuously build awareness of the service and confidence of stakeholders in order to ensure women in need are identified and supported
· Effectively support a number of women at any one time, undertaking case management activities such as excellent assessments, action planning, referrals, and record keeping
· Conduct comprehensive assessments of needs and risk for women experiencing domestic violence, carry out short- and longer-term risk management, safety planning and support; and identify and refer to services appropriate to their needs, including attendance at specialist/dedicated courts and MARAC as required
· Develop and deliver support plans that include delivery of high-quality face to face or telephone crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights, children’s legislation and other appropriate interventions. Ensure that focus on safe tenancy sustainment and homelessness prevention underpins all work
· Advise women of their rights and options for seeking help and support from other agencies, making referrals and co-ordinating the provision of multi-agency support where necessary, and proactively advocate ensuring barriers to accessing support and protection are minimised
· Proactively assess the needs and safety of any children that women using the service may have, ensure that any risks/needs identified are addressed directly with the woman, and take appropriate action to safeguard them
· Proactively assess the needs and safety of women at risk proactively following Adult at Risk policies and procedures
· Participate in multi-agency conferences in respect of children and adults at risk as required, providing reports and undertaking actions as necessary
· Ensure all monitoring and evaluation for each woman, all cases and the project overall is accurate and up to date. Work in partnership with your team and the Advance Insights and Evidence team to ensure all reporting requirements are met. Highlight issues and successes in a timely manner
· Ensure that agreed case recording and monitoring systems are kept up to date and secure, and write internal and external reports where required, including for safeguarding conferences, team meetings, managers and other appropriate partners and stakeholders
· Participate in multi-agency working and focus groups when requested to do so and follow through on agreed appropriate actions that arise from these
· Work effectively as a member of your own team and as a team member of Advance supporting all organisational objectives
· Work in partnership with housing staff and provide institutional advocacy to maximise positive outcomes and use the appropriate reporting mechanisms to highlight persistent or recurring issues that arise
· Be responsible for your own personal learning development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role
· Participate in supervision, training and meetings as required, and assist in the development of services in line with agreed development plans
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
· Closing Date for Applications: *Sunday 31st August 2025 @23:59
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
A 35-hour working week
An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
Additional days off to celebrate International Women’s Day, and for religious observance and moving home
Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
Pension scheme
Enhanced maternity/adoption provision
Access to our Employee Assistance Programme
Employee eye-care scheme
Clinical supervision for front line staff and first line management roles
Refer a Friend Scheme - £250 for each referral who passes probation
Organisation wide away days
Thorough induction and training
Career development pathways
**************************************************************
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team who will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing
Salary: £40,000 - £42,000
Contract: Full-time, Permanent
Location: London - Hybrid (3 days/week in office)
Closing date: 12 August
Benefits: 26 days annual leave plus bank holidays, annual wellbeing day, healthcare cashback scheme flexible working, and more.
We have a brilliant opportunity for a Senior Supporter Acquisition Executive to join the team at the Royal Air Force Benevolent Fund and help drive supporter engagement and income growth.
As part of this exciting role, you’ll lead the planning and delivery of multi-channel acquisition campaigns, creating impactful strategies that inspire new supporters and grow their donor base. You’ll manage the full campaign process—from creative briefing and content sourcing to budget oversight and fulfilment—across both digital and offline channels. You’ll also produce insightful reports for senior stakeholders and collaborate with agencies to ensure every campaign reflects RAFBF’s brand and values.
To be successful in the role of Senior Supporter Acquisition Executive, you will need:
- Experience in a fundraising or direct marketing environment.
- A proven track record in delivering successful donor or customer acquisition campaigns.
- Strong project management and analytical skills.
- Excellent communication and relationship-building abilities.
For an informal discussion about the role, please get in touch and ask for Heather, quoting the reference 2673 HB.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Community Based/Home Working – South East
Permanent, Full Time
Circa £30,000 plus competitive benefits
Do you want to make a difference?
Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.
It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.
Join the RAF Family and play your part in making a difference.
Do you want to play a part in what we do?
People are at the heart of what we do. Together we:
· Help reduce social isolation and loneliness among veterans.
· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.
· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.
· We provide grants to help with the cost of living. But this is just a few of the ways we help.
We are seeking an individual to undertake the dual role of promoting the profile of the RAF Benevolent Funds welfare offer, whilst also carrying out welfare casework. This is a community-based position working from home but covering the South East of England, East Sussex, West Sussex, Surrey, Kent and Essex.
Post holders will be expected to undertake holistic assessment of need both remotely (over the telephone and online) and when required in person across their region. You will be expected to work with individuals who may have complex and sometimes challenging welfare needs, assisting them by identifying appropriate support from within both the RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that support is made available to meet their need through the case working process.
The successful candidate will have experience of working in a social welfare role supporting individuals and will have strong people and relationship-building skills, as well as empathy with or understanding of issues affecting the Armed Forces community.
This is home based and the candidate must have their own vehicle for use of traveling around the region covered. Occasional travel to London will be required. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK.
To apply, please send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.
The closing date for applications is Wednesday 3rd September 2025, 5pm.
A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Enhanced DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.
The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).
Our vision is that everyone in our RAF Family – veterans, serving personnel and their families – gets support in their hour of need.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Officer – North of England
Job description
A fantastic permanent opportunity has arisen for a part-time Fundraising Officer to join our dynamic, friendly and supportive fundraising team. This is a home-based role and will suit an individual living in the North of England. You will be reporting to the Corporate & Regional Fundraising Manager and working in a very varied and exciting working environment.
The perfect candidate will enjoy forging positive and robust relationships with supporters including corporate partners, small businesses, philanthropic groups as well as supporting community fundraisers across the North of England, to raise vital income for our Association.
You will use your creative and professional skillset to provide high-quality account management, stewardship, and growth across all managed income streams. No two days are the same and we are looking for someone who can be flexible in their approach and able to multitask effectively.
Blesma is a unique membership Association as well as a charity. Our Members (limbless veterans) are at the heart of all our work – therefore, the impact of our fundraising is clearly visible in the experiences of our inspirational injured veterans.
We would love to hear from talented individuals who want to help us raise the funds that we need to support limbless veterans. If you would like to apply for this exciting role, please read the attached Job Description and apply with your C.V. and a Covering Letter detailing why you’d be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.
If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit.
Please note that we may close this advertisement early if we receive a high volume of applications.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
This role will support the delivery of operational efficiencies and process improvements throughout the NT and reporting for external stakeholders such as ACE
The Business Operations and Support Project Lead will support the delivery of projects across the National Theatre to optimise cross organisational working including improving processes and efficiencies. This role is crucial in supporting key sustainability objectives within the Entertain and Inspire Strategy.
They will be responsible for the leading the delivery of strategic projects that will enhance operational efficiencies across various business operations functions, including Finance, IT, and People. This includes planning, coordinating, and overseeing projects assigned to the Business Operations and Support team.
The successful candidate will have the following:
- Demonstrable experience in a similar operational role
- Strong analytical, problem-solving, and decision-making skills
- Experience managing projects from conception to completion
- Strong excel skills with ability to analyse data (eg pivot tables, linking data sets and look ups) and create reports that include charts and graphs
- Proficient in Office 365 products including Forms, Booking, PowerBI and Power Automate
If that sounds like you, this may be the role for you!
The closing date for the receipt of a completed application is Sunday 14th September 2025 at 11:59pm
The client requests no contact from agencies or media sales.
Supporter Acquisition Manager
Location: London (near Charing Cross) - Hybrid working (Tuesdays and Thursdays in the office)
Salary: £45,000-£48,000
Contract: Full-time, permanent
Hours: 37.5 hours per week
Grade: Professional Level 3
Application: Please send your CV to Philippa at Charity People
About The Charity
Over 1.1 billion people live with vision loss globally. Yet for 90% of them, this could have been prevented or treated. Our client is working to change this injustice by delivering sight-saving treatment, training the next generation of eye health professionals, and driving scientific breakthroughs.
The Role
As Supporter Acquisition Manager, you'll play a pivotal role in growing our individual giving programme. You'll lead on the recruitment of new supporters across a range of fundraising products and channels, both online and offline. You'll help shape and deliver multi-channel campaigns that drive income and engagement.
This is a fantastic opportunity for a data-driven, creative, and strategic fundraiser with a passion for delivering impactful campaigns and building strong relationships.
Key Responsibilities
Strategy & Planning
-
Develop and deliver a long-term supporter acquisition strategy aligned with organisational goals.
-
Lead on acquisition budgeting, forecasting, and ROI modelling.
-
Establish KPIs and report on campaign performance.
-
Collaborate on integrated campaign planning across paid, owned, and earned media.
-
Manage supplier tendering and contract negotiations.
Campaign Management
-
Oversee creative development and production for acquisition campaigns.
-
Work closely with the Content Producer to ensure compelling content.
-
Monitor and optimise campaign performance with internal and external partners.
-
Manage supplier relationships and ensure high-quality delivery.
-
Train fundraising staff to represent The Charity effectively.
-
Collaborate with the Data & Insight Manager to inform targeting and segmentation.
Collaboration & Innovation
-
Build relationships with global fundraising colleagues.
-
Contribute to innovation and product development.
-
Support digital transformation and website optimisation.
-
Work with the Relationships and Partnerships team to develop donor pathways.
About You
You'll bring significant experience in managing large-scale supporter or customer acquisition budgets, with a deep understanding of direct and digital fundraising principles. Your track record includes delivering integrated acquisition campaigns across diverse audiences, overseeing creative development, and managing supplier relationships. You're confident in end-to-end project management, from campaign setup to evaluation, and well-versed in data compliance and working within regulatory frameworks.
Ideally, you'll also have experience in innovation and product development, and an understanding of international development issues. Personally, you're a results-driven and empathetic leader, known for building strong relationships and communicating effectively. You're curious, analytical, and resilient, with a collaborative and proactive working style. You demonstrate cultural sensitivity, align with The Charity's values, and are willing to travel internationally and work occasional evenings when required.
To Apply
Share a copy of your CV with Philippa at Charity People and if your profile matches what our client is looking for, we will be in touch with further details.
ROLE DESCRIPTION
As Finance and Operations officer, you will report to the Operations and Systems Manager and will be a key member of the Operations team. This role is vital to the support of the wider organisation, being the go-to person for financial, HR and IT enquiries.
In this role at Get Further, you’ll have the opportunity to build on your operational experience within a dynamic and mission-driven charity. No two days are the same, you'll play a key role in supporting day-to-day operations while contributing to a range of projects that help drive our work forward. This is also a chance to shape your own development, gaining valuable insight and skills as you grow within the role.
Finance Administration
- Manage day-to-day bookkeeping using Xero, including importing and coding invoices for approval, raising sales invoices, and supporting bank reconciliation.
- Prepare and issue contracts and invoices for colleges, freelancers, and central team members.
- Manage credit control by coordinating weekly payment runs and liaising with debtors to ensure timely payment.
- Prepare monthly payroll submissions, including reconciling tutor hours, holiday pay and training.
- Support the preparation of monthly management accounts and financial reports for internal budget holders.
- Assist with compiling financial information for the Fundraising Team as required.
HR and Policy Administration
- Help maintain our policy library, ensuring all charity policies remain compliant and up to date.
- Keep the Employee Handbook current, reflecting the latest internal policies and procedures.
- Assist the Operations & Systems Manager in planning and delivering our termly Team Days.
- Coordinate staff benefits, including the Employee Assistance Programme (EAP), staff training, pensions, Access to Work applications, and workstation assessments.
- Working with Hiring managers for the central recruitment process to advertise roles, coordinating interviews and communications with applicants.
- Onboard new starters, conducting all pre-employment checks, organising computers and equipment, arranging access to systems etc.
- Managing reference requests for past tutors.
IT and Equipment management
- Support the Operations & Systems Manager in maintaining oversight of IT hardware, phones, and other equipment – including managing logistics and phasing out older kit.
- Act as the first point of contact for the team on IT matters, liaising with our external IT provider and tracking outstanding tasks and support hours used.
Office tasks
- Liaise with the Charity we share offices with regarding office facilities and help maintain office supplies and equipment levels.
- Manage keyholder records, ensuring an accurate log of staff with key and fob access to the office.
General Administration
- Monitor and respond to shared mailboxes, ensuring timely and appropriate handling of enquiries or redirecting them as needed.
- Provide additional programme support where required – including booking conferences and ordering printed materials or resources.
- Respond to internal queries and offer cross-team support on financial, HR, and IT matters.
For the full breakdown of responsibilities and personal specification, please see the recruitment pack.
To support students in further education from disadvantaged backgrounds to secure gateway English and maths qualifications that unlock opportunities.
The client requests no contact from agencies or media sales.
Prison Facilitator - HMP Isis
Location: HMP Isis (London)
Department: Prison delivery
Salary: £12,110
Hours: 14 hours
Contract Type: Permanent
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Isis. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for the week commencing 29th September 2025
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-223607
Croydon Drop In (CDI) are seeking a highly motivated and enthusiastic practitioner to work within our award-winning Voluntary Sector services. The post-holder will work within our safeguarding protocols to provide safe interventions for Neurodivergent children, young people and families using evidence-based methodologies. The post holder will safely work with people across different cultural backgrounds and ages and will be committed to equality, diversity and inclusion.
The post holder will use their skills to support children and young people who are referred in to or have self-referred in to the A for Autism Service. This service is a community based Pre and Post Autism Diagnostic Service. The successful candidate will receive Reflective Practice Supervision to support their professional development and ensure the safety of themselves and the people they work with, alongside Line Management Supervision.
Please read the Job Description and Person Specification before applying for the role.
Information about the Job Role
This full-time role will be best suited for applicants who are able to balance a busy work schedule being both office based and community based, working mainly with Primary and Secondary aged children and their families, and delivering workshops and one to one support in Croydon based Primary and Secondary Schools, and at CDI sites. Applicants must be willing to travel around Croydon as the service is community based. Occasional travel outside of Croydon may also arise to best meet the needs of those accessing the service. This role will have line management responsibility of one staff member within the service, and will include a lead focus in terms of service planning, design and delivery.
Croydon Drop In (CDI) are committed to safeguarding and promoting the welfare of infants, children, young people and vulnerable adults.
Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
CDI works towards Equality of Opportunity. To maintain the diversity of our team we welcome applications from all sections of the community particularly individuals from Global Majority Heritage.
As the Bid Support Coordinator you will play a pivotal role in helping this organisation diversify their funding streams.
You will:
- proactively research and identify opportunities from devolved authorities, trusts, foundations, international programmes and government sectors.
- Monitor trends in public procurement.
- Support the bid development process by gathering intelligence, analysing funder requirements, and contributing to bid planning and content development.
- Coordinate with internal stakeholders to gather inputs, evidence, and case studies for bid submissions.
- Assist in the preparation of pre-qualification questionnaires (PQQs), expressions of interest (EOIs), and full proposals.
Benefits include:
- 30 days annual leave
- Life Assurance
- Employee Assistance Programme
- Work-life balance flexibility, 1 day in the office a week
- Volunteering leave
This will be an initial 12 month contract with the possibility to be extended or go perm. You will be joining a new team fostering a collaborative and supportive environment. The organisation values inclusivity, openness, honesty and integrity while also striving to be an expert in their field.
Essential criteria:
- Demonstrable experience researching and identifying funding opportunities
- Knowledge of bid writing or grant applications
- Familiar with PQQs and EOIs
- Strong research and analytical skills
- Excellent written and verbal communication skills
- Highly organised, ability to manage multiple priorities
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: Full-time position, 37.5 hours per week (including evenings and weekends)
We are a Peer-led organisation, so we value lived experience. We encourage you to apply if you have any experienced drug misuse, or homelessness in the past.
About us:
BUBIC (Bringing Unity Back Into the Community) is an award winning, peer-led substance misuse service supporting individuals affected by drug and alcohol dependency. Our mission is to empower people through community engagement, harm reduction strategies, and accessible support services. We work directly with vulnerable individuals, helping them break cycles of addiction and social exclusion.
Our team plays a crucial role in engaging with people who may not access traditional services, offering immediate support and practical solutions to improve their well-being. Our team, many with lived experience, offers non-judgmental support, outreach, and education to help people on their journey to recovery.
Main Purpose of the Role:
To lead the effective and high-quality delivery of peer-led support for individuals on their recovery journey across the Borough of Haringey. This role will require dynamic, hands-on management of BUBIC’s team, encompassing staff, peer mentors, and volunteers, to meet key performance indicators and community needs.
You will represent BUBIC’s values in all aspects of your work, including strengthening existing partnerships and cultivating new community links. A flexible approach is essential, with regular night shifts and occasional weekend work expected to provide outreach and attend local events.
Key Responsibilities
-
Provide strong, responsive leadership and day-to-day management of a diverse team.
-
Represent BUBIC at external meetings, events, and forums to promote our ethos and strengthen partnerships.
-
Offer regular supervision and line management to staff, identifying learning needs and supporting professional development.
-
Monitor service performance against KPIs, continuously reviewing delivery and identifying areas for improvement.
-
Lead by example, stepping into frontline roles where needed to ensure continuity and quality of service.
-
Produce timely and accurate monthly, quarterly, and annual reports in line with funding and internal requirements.
-
Oversee and monitor budgets, ensuring financial compliance including petty cash usage and financial procedures.
-
Promote and uphold all organisational policies, particularly those relating to equality, safeguarding, GDPR, and health & safety.
-
Ensure safe recruitment, including DBS checks and effective onboarding for staff and volunteers.
-
Create and maintain referral pathways, particularly for individuals unfamiliar with formal drug services.
-
Inspire and coordinate volunteer engagement, ensuring their efforts align with BUBIC’s objectives and values.
-
Develop and manage a weekly timetable of service delivery, outreach, group work, and community events.
-
Facilitate monthly themed sessions for service users, families, and community members, shaped by local need.
-
Foster clear internal communication and lead regular team meetings to share updates, safeguarding concerns, and key trends.
-
Deliver community-based presentations on substance misuse, emotional wellbeing, and public health themes.
-
Plan and deliver outreach across Haringey informed by local intelligence and service-user needs.
-
Coordinate events and co-produced projects within budget and to a high standard.
-
Maintain a strong understanding of the substance misuse field, including professional developments and emerging practices.
Person Specification
Education and Training:
-
NVQ Level 3 (or equivalent) in Health & Social Care.
-
Demonstrable knowledge of drug use and its impact on individuals and communities.
-
Familiarity with SMART Recovery, 12-Step Philosophy, harm reduction, and peer-led support.
Experience:
-
5+ years’ experience in substance misuse or related services.
-
At least 2 years’ experience managing teams in a community or substance misuse setting.
-
Demonstrated success in supervising and developing staff to meet high standards.
Skills and Abilities:
-
Strong knowledge of safeguarding adults and managing complex needs.
-
Proven ability to form partnerships with agencies supporting excluded or marginalised groups.
-
Excellent report writing, care planning, and case noting skills.
-
Competence in psychosocial interventions, group facilitation, and key working.
-
Ability to maintain boundaries, work non-judgmentally, and resolve team conflicts.
-
IT proficiency in Word, Excel, PowerPoint; able to manage data for reports and monitoring.
-
Experience planning outreach or community events to promote services.
Personal Attributes:
-
Calm, logical, and assertive under pressure.
-
Organised with strong time management and initiative.
-
Passionate, empathetic, and knowledgeable about local communities.
BUBIC aims to help people affected by problem drug and alcohol use in Haringey through peer support, outreach and community engagement
The client requests no contact from agencies or media sales.