Support service manager jobs in aveley, essex

We are seeking a reliable, detail-oriented Programme Administrator to support daily administrative tasks and manage our data and systems. This role involves ensuring efficient operations, maintaining accurate records, supporting internal teams, and assisting in data management processes including data entry, database maintenance, reporting, and analysis. The ideal candidate is proactive, organised, and comfortable handling a blend of administrative and data responsibilities.

Role Requirements 

Duties will include but not be limited to: 

• Supporting with the day-to-day requirements of the delivery leadership team.
• Issuing certificates to delegates on completion of training.
• Dealing with enquiries in relation to training and booking delegates on to the relevant training.
• Supporting delegates to access training and resources.
• Minuting meetings.
• Supporting with resource uploads to our website and portal.
• Managing workshop bookings on our website
• Uploading information to our CRM system, ensuring information is up to date.
• Enter, update, and maintain accurate information in databases and information systems.
• Generate standard and ad-hoc reports for management and stakeholders.
• Assist in developing and maintaining data filing systems and processes.
• Collaborate with other departments to understand data needs and ensure seamless data flow.
• Support data migration projects, integrations, and basic troubleshooting.
• Manage office supplies and place orders for merchandise.
• Maintain online documentation / Ygam SharePoint.
• Book meeting premises/rooms as required for meetings or training events.
• Ensure records are maintained in accordance with GDPR/data protection legislation.

Person Specification  

Essential 

• Previous administration experience.
• Confident and experienced in data management and reporting of key programme deliverables
• Confidence in creating dashboards for internal and external stakeholders (e.g. Board of Trustees and funders)
• Excellent I.T. skills, specifically Microsoft Office products.
• Excellent organisational and time management skills plus ability to multi-task and work to deadlines within a busy environment.
• Ability to work as part of a team, as well as working on own initiative.
• Be self-motivated and progress own work at pace.
• Excellent communication skills – both verbal and written.
• Confident in dealing with difficult conversations and complex situations.
• Capable of working with confidential information and maintaining its security.
• Process driven, attentive to detail, and with a keen eye for improvement to support productivity.
• Professional and positive manner and approach; able to establish and maintain good working relationships at all levels.
• Understanding of (and commitment) to Equality, Diversity, & Inclusion.

Desirable 

• Working knowledge of CRM (preferably SalesForce). 
• Familiarity with WordPress 
• Previous experience of working within the Charity sector. 

Ygam is an equal opportunity employer. It is Ygam's approach that all employees have a working environment which promotes dignity and respect, and where individual differences, and the contributions made are recognised and valued. 

We welcome the unique contributions that you can bring and encourage people from underrepresented backgrounds to apply to join our team, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodivergent people and armed force veterans.

Responsible to: Head of Growth
Team: Engagement
Place of work: Home-based (within specified geographical area)
 
Benefits

• Salary – £13,500 per annum PTE
• 17.5 hours per week, Monday to Friday
• Home-based (with occasional UK travel)
• 26 days annual leave plus all Bank Holidays
• bhsf cash plan, 3% pension contribution, death in service insurance
• Learning and development opportunities, Employee Assistance Programme

 
Job summary
 
Reporting to the head of growth and sitting within the engagement team you will:

• recruit volunteers by promoting Re-engage’s services,
• develop effective relationships with new and existing referrers such as social prescribers and community link workers
• identify and cultivate new, innovative referral pathways to connect with a broader demographic of seniors experiencing social isolation and loneliness
• support the wider Re-engage team in the delivery of our grant funded projects

 
Engagement officer tasks and requirements

• Growing and developing our network of referral partners, including social prescribers and link workers, ensuring that Re-engage's work is promoted to people aged 75 who are experiencing social isolation and loneliness.
• Partnering with communities to create regular, volunteer led, social gatherings for people aged 75
• Utilise Re-engage's CRM (OPUS) to inform evidence-based, data-driven decision-making to develop effective engagement plans.
• Working closely with the service delivery team ensuring that the right people are recruited and engaged into the right roles, in the right place, and at the right times.
• Collaborating with the communications team ensuring the widest possible publicity for the region’s needs through media and social media opportunities, local press, radio, TV, and online forums.
• Liaising closely with the fundraising team delivering against recruitment targets linked to grants.
• Working with the fundraising team on proposals and grant applications using regional knowledge, identifying local need, and collecting case studies.
• Identifying speaking and presenting opportunities ensuring that Re-engage's work is promoted to referrers.
• Working effectively as part of a regional team, maintaining, and growing all Re-engage services.
• Joint accountability, with colleagues in the region, for the engagement of older people and recruitment of volunteers into Re-engage's portfolio of services
• Carrying out any other reasonable tasks assigned to you by your line manager.
• You’ll be a proactive, solution-focused person with passion and skill for networking and building relationships. You’ll be experienced at building and maintaining effective relationships with referrers and social prescribers and will be a flexible, hands-on team player, who will deliver Re-engage's strategic objectives, values, behaviours, and working practices.

 
Knowledge, skills, and attributes
 
Essential

• Excellent people skills with a proven ability to network and collaborate with professionals, partners, older people, volunteers, and colleagues.
• Digital first approach with strong ability in all areas of working digitally.
• Experience of working across different sectors and developing links with other organisations.
• Excellent interpersonal, written, and verbal communication skills
• Organised and methodical approach to work with strong administrative skills
• Enthusiastic about using technology to its full advantage to engage and recruit older people and volunteers and make data informed decisions.
• Self-motivated, able to work remotely with minimal supervision.
• Experience of working to deadlines and meeting KPIs and targets
• A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers and recognises and values diversity.
• Able to work your own initiative as well as collaboratively as part of a team
• A clear understanding of safeguarding systems and processes and of confidentiality and the implications of GDPR when working with volunteers and older people.

 
Desirable

• Experience of community engagement or sales, including online engagement.
• Experience working in a target-driven work environment
• Skilled at building and maintaining effective relationships with a wide range of stakeholders from the statutory, commercial, and voluntary sectors to deliver results.
• Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
• Understanding of volunteer journey, including recruitment and engagement.
• Full driving license and own car preferred as this post will require regional travel as and when required and the occasional overnight stay.
• Understanding of, and empathy with, the issues affecting older people who are isolated, and lonely.

 
About Re-engage
 
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
 
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
 
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
 
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
 
Our mission is to work within communities to end social isolation and loneliness in older people.
 
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
 
How we recruit
 
Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.
 
Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.
 
The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.
 
We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.
 
The closing date is midnight on 18 May 2025 and interviews will be held week commencing 26 May 2025 and week commencing 2 June 2025
 
REF-221403

Do you have a passion for God’s mission in London? 
Do you have a heart for people who are least likely to hear the gospel?   
Do you love helping other Christians to share their faith with greater confidence and to make mission happen in practical ways?

At London City Mission, we want to see Jesus Christ known in every community across London. To do this we develop partnerships with churches, often in communities where people are least likely to hear the gospel. Our teams aim to help churches develop greater confidence and effectiveness in their mission to reach their own local communities. We are now looking for a number of Mission Associates to join us to be involved in this vital work, and to help mission happen through local churches in our diverse city. We will train, develop and support you to help you build on what you already bring, so that you can be the best you can be in your role, and to help you develop further your own missional skills and experience.

This city is home to people whose everyday experience can be one of rejection and helplessness or who come from diverse cultural and religious backgrounds where they have no friend who can share the gospel or take them to church. Our vision is to see both churches and individuals equipped and empowered to reach the communities around them. This means equipping and mobilising churches to be more intentional and effective in their mission.

London City Mission is recruiting to a number of mission outreach roles based in various locations across London. In the Mission Associate role, you will work as part of our teams to:

• Collaborate with and equip churches in evangelism to those who are marginalised or least likely to hear the gospel in their local area
• Contribute to the development of sustainable, structured, innovative missional teams in local churches
• Do mission research and mapping of the mission needs and opportunities in a local area
• Contribute to networking with churches in a local area by, for example, building a list of churches and connecting them with the right LCM colleagues with a view to mission partnership.

The roles we are looking to fill will involve ministering in the following locations:

• Mission Associate, shared between our teams in Hounslow & Ealing and Harrow & North Brent with a focus on reaching South Asian communities through our Islam and Other Religions specialism, with a particular focus on people from Hindu and Sikh backgrounds
• Mission Associate in Islington with a focus on Council Estates and Seniors*
• Mission Associate in South London with a focus on Council Estates and Seniors*
• Mission Associate in Barking & Dagenham and Havering with a focus on Homeless and Marginalised ministries
• Mission Associate in Croydon with a focus on Homeless and Marginalised ministries
• Mission Associate in Lewisham with a focus on Islam and Other Religions specialism.

*Women are under-represented in the Council Estates and Seniors (CES) specialism in LCM, so we would particularly welcome applications from women for the Islington and South London roles. The right candidates for all roles will, of course, be appointed on merit alone.

You would be joining LCM at an exciting time as we take forward our new five-year strategy. Our aim over the next five years is to see 150 new missional teams established in churches across London. These missional teams are groups of church members who “own” outreach to a particular group, are recognised by the leadership, and pray for each other, using their varied gifts regularly to minister to that group. We pray that, together by 2029, these teams will be part of 25,000 gospel conversations within communities where Jesus Christ isn't known.

Our Mission Associates are wholly committed followers of Jesus who bring their passion and skills to contribute to the work of our teams, helping to research the mission needs of an area, supporting networking with churches, helping to train and equip church volunteers in practical evangelism, or helping churches develop their mission work. Successful candidates will be able to prove their ability to contribute to our field teams in these ways. Our professional and established internal training team and your line manager and others, will train, develop and support you in your role so that you develop your own missional skills and evangelism experience.

If this sounds like you, please visit our website and download the Job Description for more information. 

There is an occupational requirement that the people appointed to these roles will be evangelical Christians. The Occupational Requirement provision of the Equality Act 2010 applies. The appointed candidates will be required to undertake a DBS check.

This role is a full-time, fixed-term appointment for two years.

Salary: £28,808 per annum.

Closing date for applications: Tuesday 27th May 2026 at 12 noon.

Interviews will be on either Wednesday 11th June 2025 or Tuesday 17th June 2025. 

Shortlisted candidates will need to be able to be available on any interview date offered from 9am and may be needed for the full day, depending on scheduling.

Within our Marketing & Commercial department sits the Digital team. Responsible for Battersea’s digital output, our goal is to drive innovation and impact online. We manage Battersea’s website, and lead its digital products, campaigns and advertising – all to increase awareness of Battersea’s work and engage people with the need to support our dogs and cats. 

As Website Coordinator, you will support the whole Digital Products team in our ambition to create sector-leading user experiences across our website and suite of digital products. We are looking for someone skilled in proactively identifying opportunities for enhancing our Digital Products and effectively coordinate the implementation of these improvements. 
 

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

We will be interviewing for this position on a rolling basis, so we would recommend applying early. We will close the vacancy once it is filled.

To apply for the role, please click the button below. 

Head of Maintenance & Estates

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Head of Maintenance and Estates

Location: Central Office based in Islington, N1 1TY (approx. 10 minute walk from Highbury and Islington station). The role is mixed hybrid including 3 days in the office and 2 days from home, including regular service visits to any of our sites. Flexibility will be required to attend visits, away days, and office working around the number of days listed. 

Salary: £46,900

Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00 

About the role

Reporting to the Director of Housing, we are looking for a Head of Maintenance and Estates to lead on the effective delivery of an efficient and customer focused maintenance and estate service across our properties within SIG. Managing a small team, you will focus on management and leadership activities to empower staff to achieve high quality results in the service. You will take oversight of the Maintenance and Estates function, to ensure the smooth running of upkeep and repair operations, working with various teams internally and externally to build sustainable working relationships.

You will have overall responsibility for ensuring policies and processes are up to date and that the way the function is run has continuous improvement. You will lead with creating and implementing a strategic plan, supporting with short to medium to long term objectives. You will work to ensure properties and estates are kept safe, to required standards and lead the team towards achieving the SIG ‘Good Homes’ standard.

About you

We are looking for someone who has extensive experience in managing similar repairs and estates services and who is able to lead a team to be empowered to provide a high-quality service. You will be able to to develop and implement maintenance plans, strategies, and procedures, and have confidence to take ownership of your department, making key decisions.

• Management and leadership experience, including with direct line of reports and indirect
• Experience in developing and implementing formal maintenance plans, strategies, and procedures with a key eye to detail
• Experience in directing and delivering customer service functions, ideally in a repairs and maintenance or cleaning context
• Experience in completing and managing risk assessments
• A recognised building services qualification and/or any of the following: NEBOSH, IOSH, Certificate in Occupational Heath and Safety, Legionella Awareness, Asbestos Duty Manager Training, Fire Safety Qualification
• Proactive approach to work, ability to use own initiative to resolve challenges
• Ability to work in a fast-paced, constantly changing environment
• Ability to balance competing priorities 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Make a difference

This is an exciting opportunity to join our new service supporting Unpaid Carers across Lewisham to improve their health and wellbeing, and access support that meets their needs.

The team works with unpaid Adult Carers, Young Adult Carers and Young Carers, completing statutory and holistic assessments to understand people’s individual circumstances and level of need. You will carry out home visits and community meetings, co-produce support plans, and develop effective relationships with Unpaid Carers, families, and professionals.  

You’ll build on your local knowledge to signpost and facilitate access for Unpaid Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Unpaid Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

Applicants should have relevant personal or professional experience of working with Unpaid Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector. You’ll need a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services. Experience of working in mental health or dementia services would be an advantage.

You should be an excellent communicator and able to motivate and empower others. This is a full-time role.

Don’t wait. Apply today!

We offer our employees:

• Inclusive values-based environment
• Competitive remuneration package
• Workplace pension scheme
• Generous 31 days annual leave entitlement plus bank holidays
• Opportunities for hybrid working
• Benenden Health Care
• Death in Service Benefit
• Cycle to Work Scheme
• Employee Supported Volunteering scheme
• Development opportunities
• and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. 

Please note that the closing date for this role is 9th May 2025 however, we may close early should sufficient applications be received, so early application is advised.

Please be advised that this role is part-time working 15 hours per week and fixed-term with an expected to end date of 31st March 2026. The annual salary is £47,000 pro rata.

We have a preference for hybrid working, however we'll consider the role being completely remote for the right candidate.

Job Description

You'll be an experienced qualified High Intensity Therapist with BABCP accreditation who likes working as part of a supportive team to help clients who struggle with common mental health problems such as anxiety and/or depression.

You will be responsible for the clinical supervision of Mind and Body Practitioners and CBT Therapists. Supervision will be provided on both an individual and group basis. You will be expected to support the clinical governance of the Mind and Body service.

Interviews are due to take place around 19th May 2025.

Essential Skills

• Have a Post Graduate Diploma in an NHS Talking Therapies Course or a recorded/registered qualification in one of the following - nursing, social work, occupational therapy, arts therapy or within a psychological therapy – plus further post-graduate qualification training in CBT along with significant experience working as a practitioner
• Have accreditation with BABCP 
• Have demonstrable experience working in mental health and young person services
• Have demonstrable experience with routine outcome monitoring
• Use clinical supervision and personal development positively and effectively
• Know child protection issues and other relevant legislation
• Be able to work within a team and foster good working relationships
• Have advanced communication skills

Criminal Justice Team Leader

Location: Enfield, N9 0AH 

Salary: £30,350 - £43,675 per annum  

Waythrough's vision is to break down the barriers that stop people getting the support they need to live a life they value. They tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

They have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year their services support around 125,000 people.

The Role

As a Criminal Justice Team Leader you will lead and develop a team of criminal justice recovery workers, fostering a positive working environment and ensuring the delivery of a high-quality service. In this role, you will play a crucial part in the management of the day-to-day functioning and performance of the Criminal Justice Team, ensuring a positive working environment and the delivery of quality service. You will also support the Criminal Justice Manager in developing, delivering, monitoring, and improving processes, control systems, and work environments to meet quality requirements and contractual needs, including key performance indicators (KPIs). Furthermore, you will have the opportunity to line-manage a small team and provide support for their development.

Skills and Qualifications

• Level 3 Health & Social Care Diploma.
• Experience in managing a team is preferable but not essential.
• Previous experience working in drug and alcohol services is highly desirable.
• Demonstrated experience in supervising staff, and providing effective support and guidance.
• Familiarity with the criminal justice system is advantageous, although not essential.

Benefits

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family friendly policies
• Happy, Healthy You! – their wellbeing offers for their workforce
• Employee Assist Programme and Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

Location: London and one other location TBC

Depending on the needs of the service, there is potential for limited flexible/hybrid working within this role. Arrangements will be discussed with the successful candidate

Salary: Grade 7 - £53,781 per annum

Full time - 37.5 hours per week

Contract:  Permanent

Closing date: Sunday 18th May 2025 at 11.30pm

About the role 

You will ensure we deliver high quality legal services and manage our Legal Aid Contract, with your main focus being to manage and supervise the legal teams who are advocating for clients with housing issues, as well as bringing about systemic change. You will be dealing with personnel issues, providing professional support and supervision to your team as well as carrying your own caseload of housing litigation.

Contributing to the strategic direction of Shelter legal services nationally will be an important aspect of the role too, as will taking the lead on delivering strategic change aligned to Shelter’s strategy and ensuring Legal aid contract requirements and performance targets are met.

You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Head of Legal Services, the Hub Management Team and teams within Communications, Policy and Campaigns and Business Development. As a key member of the management team, you will also get to play your part in the management of our offices, including attending management team meetings and collaborating with other teams.

About you

You will be experienced in working under a housing legal aid contract, court advocacy, carrying your own caseload as well as managing and supervising others. You will have a minimum of 4 years post qualification legal practice experience, have supervisor status and have substantial knowledge of housing and homelessness law. Independent File Reviews, time recording and good case management will also be part of the role. You are able to carry out research and policy analysis in the areas of housing, homeless and welfare law, produce reports and presentations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

The Legal Service is made up of four teams – Community Legal, National Legal, Strategic Litigation and Legal Support. The Community Legal Team are based throughout the England hubs.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-5 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

CVs without an accompanying supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Head of High Value Relationships

MediCinema

Location: London, in office 3 days per week with occasional travel nationally

Salary range of £48,676 - £52,153 pa plus benefits

We bring the magic of cinema into NHS hospitals

MediCinema is a leading and growing UK charity with a mission to improve the wellbeing of patients, their families and carers through the magic of the shared cinema experience. We do this by building and running fully installed, high specification cinemas in hospitals, bringing the magic of the silver screen to patients young and old, for free.

With seven hospitals so far and another two coming on board in the coming years, we are on our way to achieving our ambitious goal to establish a MediCinema in every NHS region across the UK.   

Our work makes a direct and meaningful impact on the lives of people experiencing some of their most challenging times.  We are now looking for a passionate and driven individual to join us as the Head of High Value and play a key role in the continued success of our mission and delivery of our aspirational growth plans.

As the Head of High Value Relationships, you will lead and oversee the strategic development and growth of our high-value fundraising programme. You will be responsible for cultivating and securing philanthropic support from individuals, foundations, and businesses, helping to ensure that MediCinema can continue to provide its vital services and reach many more hospital partners across the UK.  You will work closely with the Director of Development and colleagues across MediCinema, as well as with key stakeholders such as our Trustees, to create tailored fundraising strategies, and build and sustain long-term relationships with high-net-worth donors and partners.  Through the creation of a Fundraising board, a Donor Circle and development of a structured giving programme, you will help us to attract and engage donors in our long-term vision. 

You will bring a demonstrable track record in major gifts fundraising, ideally at the 5 and 6-figure level, and delivering successful income generating activities. To succeed in this role, you will be resourceful, self-motivated and collaborative, and be excited about an opportunity to work within a small and growing team.  You will work in lockstep with the Director of Development, and have the opportunity to bring your creativity and entrepreneurial flair to a purpose-led organisation that is on a path of success.  In return, you will have the support of a committed Director and team, a highly engaged CEO and Trustees, and have an opportunity to make a real impact on the lives of thousands of people.

If this sounds like the career challenge you’re looking for next, we’d love to hear from you.  For more information on the role and how to apply, please contact our recruitment partners at Richmond Associates through their website (click the apply button here) to get a copy of an Information for Candidates pack.

 Closing date for applications is 9am Wednesday, 21 May 2025.

The Finance Officer will join a small and dynamic team that covers Finance, Human Resources, IT and Business Operations. The Finance & Operations team play a critical role by running the day-to-day operations and providing the infrastructure that enables the continued delivery of the Trust’s mission and objectives.

The Sutton Trust is seeking a highly motivated and enthusiastic Finance Officer to join the team and provide crucial support on a range of key finance processes. This is a fast-paced and hands-on role that requires an understanding of basic finance processes. You can expect a steep learning curve in a passionate and supportive working environment.

We have recently introduced a new accounting system and are looking for someone who is willing to learn, make the most of the improved technology and contribute to automating (and improving) our finance processes. If you are up for a challenge, enthusiastic and keen to contribute your ideas, then come on this journey with us.

The Team

This role will fit into the small Finance & Operations team and will be line managed by the Finance Manager.

Main Duties

• Maintaining the Purchase Ledger including processing supplier invoices, staff expense claims, grant and bursary payments, reconciling statements and making the relevant payments
• Maintaining the Sales Ledger including raising invoices and allocating receipts
• Cash management including checking bank transactions daily, allocating transactions on the accounting system and producing regular bank reconciliations. Paying in cheques and reconciling floats, if required
• Maintaining accurate records of both unrestricted and restricted fund transactions including receipts, grants, staff expenses, overheads and cash
• Providing timely and accurate financial support to the Programmes, Development and Research teams to assist them with forecasting, budgeting, reconciliation and (donor) reporting
• Supporting with the month end procedures such as balance sheet reconciliations, depreciation, month end adjustments, salary and overhead allocations
• Gathering monthly payroll information and reviewing monthly payroll reports
• Assisting with the administration of the pension scheme and of employee benefits
• Preparing quarterly Gift Aid claims and maintaining the relevant supporting documentation
• Assisting with the year-end statutory accounts preparation, audit and budget setting process
• Ensuring that the filing is done in a timely manner and that all paperwork is up to date
• Proactively updating your own knowledge in relation to the role, identifying and undertaking appropriate training
• Keeping up to date with legislation, policies and procedures relevant to the role and the Trust’s work
• Other duties as necessary from time to time
• Contributing to continuous process improvement efforts and suggesting ways to further automate tasks with the new accounting system
• Assist with creating finance procedure notes for the new accounting system.

Person Specification

Skills and Experience

We are looking for an individual, who can demonstrate:

• Excellent numeracy skills and strong verbal and written communication skills
• Strong organisational and problem-solving skills with the ability to multi-task
• Sound understanding of double entry book-keeping including month end adjustments
• Excellent working knowledge of Microsoft Office, particularly Excel
• Confidentiality

and who is:

• AAT qualified, holds a similar qualification or is working towards qualification

In addition, experience in the following areas will help you to stand out. However, this is not required, and training will be provided if needed for the right candidate:

• Experience of working in a busy finance department with responsibility for similar tasks
• Experience of working in the education or not-for-profit sector
• Experience of working with Xledger or equivalent accounting software

Competencies

• Sympathetic to the aims of the Trust and its mission to address educational disadvantage;
• A flexible and adaptable approach to accommodate the varying aspects of the role, able to prioritise tasks and work to deadlines
• Ability to work collaboratively as part of a team and independently with a high degree of initiative
• Has excellent attention to detail
• Quick Learner with a proactive approach to problem solving

Other

• Eligible to work in the UK*

*Please note that we are not a licensed visa sponsor

Terms of Appointment

• Contract: Full-time, Permanent (part-time considered)
• Salary: £33,000-£36,000
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
• A DBS check may be required

Interviews

Applications should reach us by midday, Thursday 22nd May, with first round interviews held at our London offices in the week commencing 2nd June, and second round interviews held over Zoom in the week commencing 9th June.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

 

The role:

This is a key role within the Executive Leadership team, with accountability for Finance, Procurement and IT at the Globe. You will work collaboratively with the CEO and Executive leadership team to drive strong business as usual delivery, and provide provide balanced insight to Executive Leadership Team and the Senior Leadership Group so that they can take responsibility for questioning routines and rituals, and for streamlining processes that improve efficiency.

The Finance Director is the lead on the Audit and Risk Committee (ARC) and is a key part of other relevant committees. You will also attend and report at Board meetings, developing strong working relationships with Board members, the Artistic Director, Executive Leadership members, members of the Senior Leadership Group (SLG), the Finance and Procurement team, the Globe’s IT contractor, and colleagues throughout the Globe.

The skills:

· Chartered Accountant.

· Extensive Director level business experience in a complex organisation.

· A strategic thinker with entrepreneurial instincts

· Demonstrable experience in managing contracts.

· Experience within the charities sector including understanding of the relevant accounting, taxation and other regulatory requirements this presents.

· Empathy with the work, aims and mission of the Globe including an appreciation of the balance between the charitable purpose and commercial imperatives.

· An effective and flexible leadership and management style with demonstrable ability to inspire, motivate, coach and develop a team.

· Credibility and authority to work effectively and liaise internally with senior staff and externally with Trustees and other stakeholders.

· An excellent negotiator and influencer with string emotional intelligence and good communication skills.

· Analytical problem-solving ability with the appetite and energy to evaluate, challenge and change the status quo.

· Experience in financial and risk compliance and governance issues.

· Accessible and inclusive report writing and presentation skills demonstrated as a part of Board level reporting.

· Positive, determined, pragmatic, and resilient – able to inspire confidence and respect.

· The ability to work flexibly in a creative, fast-moving environment and understand the importance of artistic risk taking and to respond positively to it.

· Experience in, or a personal interest in the arts, heritage/museum, or creative industries.

· Experience of managing IT contracts or IT staff.

 

The team:

The Finance Department provides timely and accurate financial information to key stakeholders while protecting Shakespeare’s Globe assets and ensures compliance with laws and regulations in relation to financial and taxation matters. Serving as a key partner on topics requiring economic, financial and value for money inputs and expertise, the Finance Department manages Accounting and Financial Reporting, Tax, Banking Relationships, Procurement, Financial Risk Management, Contracts, Management Reporting, and external audit partners

Shakespeare’s Globe:

We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.

Overview of the Regional Coordinator role and the team

The Regional Coordinator plays a vital role in advancing the mission of Barnabas Aid by building and nurturing relationships with churches, Christian organisations, and individuals. The role aims to raise awareness, prayer, and financial support for the persecuted church, fostering a network of engaged supporters and expanding the organisation’s outreach.

The eoa exists to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy. With 800+ member businesses and a community of thousands of employee owners, we are the national voice for employee ownership in the UK.

Our refreshed strategy is focused on accelerating impact through people powered growth. We’re here to make employee ownership a mainstream business model choice—by expanding the sector, setting the standard for excellence, and building a connected, values-led ecosystem. We do this through sharp insight, high-impact advocacy, and a thriving member experience.

For founders and business owners exploring employee ownership, or for leaders and managers building Great EO businesses, the eoa offers tools, knowledge, experience and connection. We facilitate powerful peer learning, codify what works, and champion the stories that inspire others to choose EO.

Together with our members, we’re creating the conditions for employee ownership to thrive—seizing the political, cultural, and digital opportunities ahead. and this is where you come in.

As Director of Partnerships and Growth, you’ll be the driving force behind the eoa’s external influence and reach. you’ll lead our advocacy and external affairs strategy, build meaningful partnerships, and deliver powerful events programmes that accelerate adoption of Great EO. You’ll also shape the narrative—ensuring our insights, policy recommendations and thought leadership land with impact.

This is a high-profile, senior leadership role at a pivotal time for the EO community. It calls for someone with a track record in advocacy or external affairs, strong commercial acumen, and the ability to lead high-performing teams. It also needs a big-picture thinker - someone who can champion EO, influence change, and help us build a more inclusive, resilient economy.

If you’re excited about the opportunity to grow an economy that puts people at the heart of business, we’d love to hear from you.

Role Details

At the heart of this Director of Parnterships & Growth role is the opportunity to shape the external environment for employee ownership, champion the voice of our members, and lead high-impact strategies that grow both our reach and the sector itself.

You’ll lead on policy, advocacy, external affairs and events—crafting compelling narratives, building powerful partnerships, and delivering programmes that drive commercial sustainability and sector-wide change.

From shaping relationships with key stakeholders and securing strategic sponsorships, to overseeing the delivery of thought leadership, content, and events, you’ll ensure that the eoa is not just part of the national conversation—but leading it.

Your ability to influence, convene, and inspire will be critical to removing barriers to employee ownership and unlocking the potential of our £1.7m organisation to deliver even greater impact.

Join us on this exciting journey where your leadership will shape policy, grow influence, and contribute to our mission of unlocking the potential of people, businesses, and the economy through employee ownership.

This role is remote, however regular travel to our HQ in Brough and across the UK is expected.

Key Responsibilities

• Lead external affairs, collaborating with stakeholders to shape policy, advocacy and best practice that removes barriers and expands EO.
• Establish relationships and secure commercial partnerships and sponsorships, generating revenue to support advocacy, events, and sector growth initiatives.
• Engage key stakeholders to co-produce content that positively influence EO practice and policy and amplify the eoa’s voice in public affairs.
• Oversee delivery of an effective content strategy that delivers our commercial objectives and positions the eoa as the leading EO authority.
• Oversee events programmes, ensuring they drive knowledge-sharing, sector development, and commercial sustainability.
• Represent the eoa at industry forums, policy roundtables, and public affairs events, championing the employee ownership model.
• Collaborate with the Director of Membership & Operations to align advocacy efforts with member needs and engagement.
• Lead and develop high-performing teams, fostering innovation and delivering measurable impact across advocacy, policy, event activities.

Success in this role

Success in this role means having a positive impact on the growth rate, influence and adoption of great EO across the employee ownership sector. Strengthening and expanding stakeholder relationships, driving advocacy impact and securing commercial sustainability through a diverse mix of sponsorships, partnerships will also be indicators of success.

Key outcomes for the role

• Growth of the employee ownership sector. Measured by increased number of EO businesses, heightened sector awareness
• Strengthened corporate engagement. Measured by growth in strategic partnerships, corporate and government engagement
• Strong Commercial Sustainability. Measured by increased sponsorship revenue, secured long-term commercial partnerships
• Increased policy influence. Measured by policy recommendations adopted, increased government engagement
• Enhanced sector insight and intelligence. Measured by utilisation of high-quality data and insights for regular sector related content outputs.
• Development and adoption of best practice. Measured by creation, adoption and promotion of best practice across the EO network.
• Successful events programmes. Measured by iIncreased participation, sponsorship growth, positive feedback.

About you

• Proven expertise in advocacy, public affairs, or policy leadership, ideally within a business, trade body, or membership association.
• Strong stakeholder engagement skills, with experience influencing government, media, and corporate partners.
• Demonstrated ability to drive sectoral or policy change, leading successful advocacy initiatives.
• Strong commercial acumen, with experience in sponsorship acquisition, revenue generation, and developing financially sustainable initiatives.
• Exceptional strategic communication and storytelling skills, able to engage and mobilise diverse audiences.
• Experience in event programme development, ensuring high engagement and sector impact.
• Passion for employee ownership and economic models that promote shared prosperity.
• Innovative, creative, and proactive in problem-solving and strategy execution.
• A confident and transparent leader who fosters collaboration and inclusivity through teamwork.
• Self-aware with emotional intelligence, resilience, and integrity.

Role Summary

• Contract: Permanent
• Hours: Full time, 37.5 hours per week
• Location: Remote, with regular travel to eoa offices and national events
• Salary & Benefits: £65,000 p/a + 7% Pensions. 30 Days leave + Bank Holidays.
• Reports to: CEO
• Management: TBC