Support service manager jobs in aveley, essex
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
This role plays a key part in the delivery of Operation Smile UK’s retention programme, generating income and retaining existing cash and regular giving donors. The Giving Engagement Officer (Retention) will support the Giving Engagement Manager to implement multi-channel (mail, telemarketing, web and email) donor retention campaigns, ensuring timely delivery, creative accuracy, and effective stakeholder coordination.
You will be responsible for managing campaign schedules, supporting the creative and data processes, and ensuring delivery partners are aligned. This is an excellent opportunity for someone looking to deepen their fundraising or campaign delivery experience in a collaborative, fast-paced environment.
Key Responsibilities
Campaign Delivery & Coordination
· Deliver cultivation and retention campaigns, setting up and developing schedules in Asana and coordinating all required stakeholders.
· Manage timelines to ensure all activity is delivered on time and to plan.
· Compile campaign costs and track expenditure against budgets, flagging issues as they arise.
Creative, Data & Fulfilment Management
- Develop campaign briefs for creative, data output, print and fulfilment for review by internal teams and suppliers.
- Manage the creative sign-off process: collate feedback from stakeholders and ensure briefing accuracy to suppliers.
- Proof all campaign materials to maintain brand integrity and accuracy.
Digital & Email Communications
- Support the development of donor emails in line with agreed campaign structures.
- Coordinate the production and scheduling of email content in collaboration with the communications and data and tech team.
Performance Monitoring & Reporting
- Compile campaign results for analysis and provide reports to inform future activity.
- Work closely with data teams to ensure appropriate segmentation and tracking.
Donor Stewardship
- Support the thank-you process, including personalising and developing donor thank-you cards as required.
- Contribute to improving supporter journeys and experiences through campaign touchpoints, especially for regular givers.
Recruitment
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.
Application Instructions
Could you please provide us with a cover letter (no longer than one A4 page) that addresses the following:
- Why are you interested in a career in fundraising?
- What skills will you bring to this role?
- What specifically attracted you to Operation Smile UK’s mission to provide cleft care and safe surgery globally?
- How have you coordinated campaign schedules, stakeholders, and suppliers in previous roles to ensure on-time, accurate campaign delivery?
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Thank you!
Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.
CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.
Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.
Overall job purpose
The future of CCT’s outstanding collection of historic churches depends on us supporting communities around our churches caring for, opening, using and raising money for them. The Lead Local Community Officer will play the prime role in ensuring that local people are engaged, recruited, trained and supported.
The Lead Local Community Officer will lead the regional team of Local Community Officers to support, recruit, liaise with and develop volunteer and community supporters to care, open, use and raise money for the CCT’s collection of historic churches.
They will head the Church Planning process for the region, ensuring every church maintains and develops their co-created Church Plan.
The client requests no contact from agencies or media sales.
Thank you!
About the role:
Step into a role where your work has immediate and lasting impact. At LaunchPad, our 14-bed assessment hub in Newham, we support people coming directly off the street; individuals facing multiple barriers such as mental health challenges, substance use and physical health needs. This is more than just a place of safety; it’s a vital starting point for people to rebuild their lives. Clients stay with us for up to 16 weeks, during which time we provide intensive, tailored support to help them access health services, stabilise their situation, and move forward into appropriate long-term accommodation. As a Project Worker Complex Needs, you’ll hold a caseload of up to five clients, giving you the time and space to build meaningful relationships and deliver focused, high-impact support.
Working alongside the Service Manager and a dynamic, passionate team, you’ll be part of a service that plays a crucial role in reducing street homelessness across Newham. Your work will be varied and purposeful; liaising with professionals across the borough, promoting social inclusion, helping to prevent re-offending and guiding clients towards greater independence. You’ll be at the forefront of one of Single Homeless Project's (SHP) Rough Sleeping Services, designed for those facing some of the greatest challenges in our society. In return, SHP is deeply committed to your development, offering clear pathways for progression and specialist training that equips you to grow in your career and make a meaningful difference every day.
About you:
- Experience supporting adults facing multiple challenges such as mental health issues, substance use, offending, and homelessness.
- Skilled in helping clients access and sustain move-on housing, including supported accommodation and the private rented sector.
- Proven ability to build trusting relationships with people who may be reluctant to engage with services.
- Confident in assessing risk, planning support, and setting achievable goals with clients.
- Able to stay calm and respond effectively in crisis situations, using a creative and solution-focused approach.
- Competent with data entry, email, and standard IT systems, and experienced in working collaboratively with other agencies and services.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 24th August at midnight
Interview Date: Tuesday 2nd September online via Microsoft Teams
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Spectra is looking for a skilled and proactive Finance Manager to join our team. This is a key role supporting the financial health and sustainability of our organisation, which delivers vital services across London’s diverse communities.
The postholder will lead on day-to-day financial operations, reporting, and compliance, and work closely with the CEO and senior team to support strategic planning and decision-making.
Main Responsibilities:
- Manage financial transactions, reporting, and budgeting
- Ensure compliance with financial policies and statutory requirements
- Support the CEO with financial planning and forecasting
- Liaise with external accountants and auditors
- Contribute to organisational development and efficiency
If you’re an experienced finance professional who thrives in a collaborative, mission-driven environment, we’d love to hear from you.
The role offers a mix of remote and office-based working from our South London office.
- Closing date: 9am, 26th August 2025
- Interviews for this post will be held in person at our offices in Vauxhall South London, on Thursday, 4th September 2025.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting Employment Advisors (full and part time) to join our IPS service, you will be based in Newham, working 35/17.5 hours per week. Working Well Trust's services have previously been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment.
Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.
You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.
You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.
You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led. You will also be working to targets whilst maintaining a high-quality service.
If you would like to discuss this role please see the Job Description for contact details.
Please click apply to send your CV after answering the screening questions.
Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE).
Working Well Trust is an equal opportunities and Confident about Disabilities.
Closing date: Friday 15th August (09:00). Please note, we will be actively interviewing during this time and may close the vacancy early.
Telephone interviews: w/c 18th August (please note you may be contacted for an earlier date proposal prior to the deadline.)
Final Stage interviews: TBC
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting Employment Advisors to join our IPS service, you will be based in Enfield, working 35 hours per week. The service has been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment.
Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.
You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.
You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.
You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led. You will also be working to targets whilst maintaining a high-quality service.
If you would like to discuss this role please see the Job Description for contact details.
Please click apply to send your CV after answering the screening questions.
Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE).
Working Well Trust is an equal opportunities and Confident about Disabilities.
Closing date: Monday 18th August (09:00). Please note, we will be actively interviewing during this time and may close the vacancy early.
Telephone interviews: w/c 18th August
Final Stage interviews: TBC
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
The client requests no contact from agencies or media sales.
Thank you!
Job title: Global Admissions Associate
Department: Education
Reports to: Senior Global Admissions Manager
Location: London (UK) - hybrid working
Salary: £27,500 per annum (London)
Working pattern: Full time, 38.5 hours per week
Duration of contract: Permanent
Start date: As soon as possible (ideally by October 2025)
Do you want to help shape the future of global student admissions?
We’re looking for a motivated and collaborative Global Admissions Associate to join UWC International and support the delivery of our 2030 strategy. In this newly created role, you’ll help strengthen our Global Selection Programme (GSP), with a particular focus on volunteer engagement and clear, effective communication. You’ll also play a vital role in developing an alternative admissions pathway for students who currently face barriers to applying—expanding access to a transformative education.
Working closely with colleagues and supporting targeted working groups, you’ll contribute to improving how we allocate over 2,000 International Baccalaureate places each year across our national committees. If you’re passionate about access to education and thrive in collaborative, cross-cultural environments, we’d love to hear from you.
About us
Changing the world takes passion and dedication
UWC is a global movement of 18 schools across four continents with a shared mission: to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries and diverse backgrounds to live and learn together in richly diverse, international settings – developing not only academic excellence, but cross-cultural understanding and a drive for social impact. UWC students don’t just prepare for exams, they prepare to lead change. Through real-world challenges, they build the skills, compassion and courage to make a difference.
Our students go on to become leaders in politics, NGOs, business, education and grassroots movements – people shaping a more just and sustainable world. Today, our global network includes more than 85,000 changemakers united by the values they lived at UWC.
About UWC International
UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers.
Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges.
We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work – ensuring our organisational culture reflects the values we promote across the UWC movement.
What we offer
As part of a commitment to our employees, we offer the following:
UWC International London
- Hybrid working - we operate hybrid working arrangements, with at least 20% of the week worked in the office and up to 80% worked from home.
- Flexible working hours - our standard working hours are 38.5 per week. We support flexible working and are happy to discuss different working patterns.
- Generous annual leave allowance – we offer 28 days holidays per year plus 8 public holidays (pro rata for part-time or fixed-term contracts).
- Paid leave for personal growth - up to 2 days per year for volunteering or up to 2 days per year for study leave.
- Learning & development opportunities – we have access to various learning and development platforms to support your professional growth.
- Income Protection & well-being support - We offer income protection to all employees, an Employee Assistance Programme (EAP) with access to a legal support helpline, remote GP appointments, medical second opinions, mental health support, physiotherapy, lifestyle coaching, personal trainer and nutritionist sessions, and a well-being calendar featuring podcasts and webinars.
- Exclusive discounts & perks - with access to a range of discounts across shopping, dining, lifestyle and entertainment, with thousands of offers on hundreds of top retailers.
- Cycle to Work scheme and eyecare vouchers
- Enhanced maternity and enhanced paternity leave
- Higher-than-standard pension contribution scheme - UWC International will contribute up to 8% of the employee’s gross salary toward their Pension scheme with NEST.
Visa requirements
Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.
Application Process
Do you want to be part of our team? To apply, please submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages).
Applications will be reviewed on a rolling basis, if you are interested, please submit your application as soon as possible.
Your cover letter must:
- Outline your experience, skills and competencies against the Person specification section in the attached Job Description.
- Explain why you want to join UWC International, and specify your preferred location.
- Provide confirmation of your eligibility to work or reside in the UK.
- Provide the name and contact details of two referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know.
Please note that CVs received without a cover letter, including the information requested above will not be considered.
Deadline for application: 11.59 AM (UK time) on 5 September 2025
Interview and/or assessment dates:
- First round interviews on 10 September (remote)
- Second round interviews on 15 September (remote)
For further information on this opportunity, please see the detailed job description attached.
Safeguarding Statement
The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.
Diversity Statement
UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.
At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.
We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.
We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
The client requests no contact from agencies or media sales.
Thank you!
Are you looking for a purpose-driven role where your work directly transforms young lives? MCR Pathways is seeking a Programme Manager for our relationship-based mentoring programme in Hertfordshire and West London. We are a life-changing mentoring charity dedicated to supporting young people who have faced an unfair start in life, helping them overcome barriers and achieve their full potential.
About the role
As Programme Manager, you'll manage, advise and support our Pathways Coordinators in schools and other partner organisations. Your main goal is to make sure our programme is fully integrated and highly effective in schools and with partners across Hertfordshire and West London. Although the role is remote it involves a significant amount of travel around Hertfordshire and West London so the successful candidate will need to be based within reasonable driving distance of these areas.
Key responsibilities:
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Provide support, development, training, management and motivation to MCR staff in schools and other partner organisations
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Support school integration of the programme and a consistently high quality standard of programme delivery
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Develop and support partnerships with the Local Councils, further and higher education institutions, local business and all MCR stakeholders
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Provide analysis of programme performance, impact and development
About you
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Experience of developing and effectively managing teams and programmes
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Self-motivated and skilled at motivating others
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Experience of or strong interest in working or volunteering in the third sector
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Experience of working within or in collaboration with secondary schools
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Excellent communication and presentation skills
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Attention to detail and ability to prioritise
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Experience of coordinating and analysing qualitative and quantitative data
About us
MCR Pathways is an award-winning charity established in Glasgow in 2007. We currently support over 7,800 young people across the UK who’ve had an unfair start in life, through our community of mentors, donors, staff, and partners. They are united by a shared belief: that every young person deserves someone to help them find their way. We believe in the power of mentoring and that a single connection can change a life.
We connect young people with volunteer mentors who offer support, encouragement and a listening ear. The aim is to empower young people to define their own ambitions, supporting them from aspiration to achievement. It’s more than academic success; it’s about instilling belief, resilience and the chance to thrive.
Mentoring is at the heart of what we do, but not all we do. We create opportunities like career tasters, job shadowing, and work experience helping young people access networks and pathways they might not otherwise reach. We support them into further and higher education, apprenticeships and employment and fulfilling careers helping them live their best life.
MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.
The client requests no contact from agencies or media sales.
Thank you!
Operational Manager - IPS Grow
This is an exciting time to join the team! As of Spring 2026, the organisation will be delivering Fidelity Assessments and supporting IPS services with their SMART action plans as part of the DWP’s Connect to Work programme.
We are recruiting a Manager to lead a remote team of IPS Grow Fidelity Assessors working across England and Wales.
This role will be part of a brand new team, working together to ensure that Connect to Work IPS services have the insights and plans needed to deliver the highest quality outcomes for IPS clients.
Position: Operational Manager - IPS Grow / England and Wales
Location: London/Hybrid
Hours: Full-time
Salary: £60,500
Contract: Permanent
Closing Date: 11:59pm Monday 25th August
Interview Dates: 30-minute Zoom interviews will take place on Thursday 4th September. Face to face interviews will take place on Monday 15th September at the office in London.
About the Role
We are recruiting a Manager to lead a remote team of IPS Grow Fidelity Reviewers working across England and Wales. The focus of the role is to support and develop Reviewers to have impact by delivering high quality Fidelity Reviews and communities of practice, driving quality of IPS provision and performance of delivery partners across England and Wales.
You will work collaboratively with the broader team to coordinate resources to ensure that contract KPIs are met.
The Team
The IPS Connect to Work team will sit within the wider IPS Grow team. IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services across England and Wales. It is funded by NHS England (NHSE), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).
Key areas of responsibility include:
- Line management, coaching, and field mentoring of team
- Stakeholder engagement and delivery of targeted interventions to support IPS services to deliver better outcomes
- Work across IPS Grow and contribute to national objectives
About You
Skills, experience and qualifications we are looking for include:
- Managerial and leadership experience: Substantial experience managing teams and projects to successful delivery of performance expectations; leading by example and supporting the team to translate research into effective on the ground practice.
- Delivering tangible results in an IPS context: Previous background in an IPS leadership capacity; demonstrated ability to drive tangible improvements in outcomes for clients and work effectively with senior system stakeholders to unblock issues; deep understanding of the IPS model and how it applies in practice.
- Project management: Experience delivering complex projects against project plans, timelines and deliverables that are results focused.
- Data and IT: Strong IT and data analysis skills; ability to interpret and translate data meaningfully.
- Negotiation skills: Highly advanced negotiation and influencing skills and a willingness to tackle difficult conversations where needed to achieve the right results for services and clients.
- Collaborative approach: Skilled in building consensus and fostering cooperation with diverse groups.
- Workload management: Allocating and delegating tasks as necessary, able to deal with multiple and competing priorities using analytical skills to prioritise and meet deadlines.
About the Organisation
Join an ambitious not for profit organisation that helps to design, fund and scale better solutions to complex social problems, with a vision is a fairer world where together we unleash the potential of people and communities. This is done by working in partnership with local and national governments, funders, communities and the social sector to tackle complex and enduring social problems in the UK and across the world.
Skills include financial analysis, data and digital insight, outcomes-focused partnerships, strategy, research and design. Combining these specialisms in different ways to address specific social challenges. The organisation creates effective solutions that blend the expertise of communities and professionals to deliver better outcomes in issues such as homelessness, domestic abuse, children’s services, health, employment and skills.
Ready to make your own impact on these issues? Then come and join the team.
The multi-skilled team of over 120 people come from diverse backgrounds in the public, private and charity sectors, all sharing a passion for making change happen. The organisation provides a high-quality training and development programme in-house with great opportunities for career progression. They are a friendly and intellectually curious bunch, always up for a debate.
Equality, diversity and inclusion
We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. The organisation is an equal opportunities employer and support a range of flexible working options.
The application process uses Applied, a platform developed by the Behavioural Insights Team, to record your application. Applied is focused on using behavioural and data science to improve hiring decisions and minimise unconscious bias in the recruitment process. You will be asked to respond to four situational based questions, which will allow you to express your ability.
Other roles you may have experience with could include IPS Grow Manager, IPS Grow Project Manager, IPS Grow Lead, IPS Grow Programme Manager, Project Manager, Programme Manager, Programme Coordinator. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Salary: £24,570.00 per annum plus £5023.71 London Weighting per annum
Location: Kensington High Street, Shelter shop
Contract: Permanent
Hours: Full time, 37.5 per week
Closing date: Monday 25th August at 11:30pm
We're looking for an inspirational people person to join us as a Assistant Shop Manager in our brand-new London Boutique Shelter Shop in Kensington High Street opening October 2025. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.
This is an exciting opportunity to join Shelter opening their newest shop. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything,
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About UP
Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.
Mission
We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential
Values
Trust
We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.
Collaborative
Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.
Empowering
We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.
Nurturing
We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.
Impact
We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.
Overview
We will be launching our new programme from September 2025, initially as a pilot working with families across Wandsworth, with aims to be able to expand and continue beyond this.
As a Family Support Worker, you will deliver flexible, hands-on, and therapeutically minded support to families facing multiple and complex challenges. You will build trusted relationships through home visits, school meetings, and practical support—empowering parents and carers to strengthen routines, manage behaviour, improve attendance, and access services. Your role will be guided by detailed needs assessments and focused on achieving meaningful outcomes with each family.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Service Support Engineer
Salary: £33,000-£44,000
Location: Home-based
35 days annual leave, generous pension, enhanced carer & disability leave, tech allowance
I'm working with a national charity undergoing major digital transformation to recruit a Service Support Engineer to join their IT operations team. This is a fantastic opportunity for someone with a passion for technology, great communication skills, and experienced in 1st and 2nd line IT support.
You'll be part of a collaborative, mission-driven organisation that’s committed to delivering great technical support to staff across the UK. In this role, you'll support day-to-day IT operations, solve problems, manage support tickets, and help maintain critical systems – all while working with cutting-edge tools like Microsoft Intune, Office 365, and Active Directory.
What you’ll be doing:
- Delivering excellent 1st and 2nd line support for staff across multiple locations
- Managing incidents and service requests through the ticketing system
- Installing, configuring, and troubleshooting hardware and software, including laptops, printers, mobile devices, and network equipment
- Supporting Office 365, Active Directory, and remote access tools
- Assisting with onboarding/offboarding, asset management, and MDM setup
- Travelling to offices and service sites to provide face-to-face IT support when needed
Skills required for the Service Support Engineer:
- Hands-on experience with Microsoft Intune, Office 365, and Active Directory
- Knowledge of ticketing and asset management systems (e.g. FreshService)
- Understanding of basic networking and remote desktop tools
- Excellent verbal and written communication skills
- Calm, helpful, and approachable—able to support non-technical users
- Organised, with strong attention to detail and process-following skills
- A demonstrable passion for tech—whether through education, training, or self-learning
Understanding Recruitment is acting as an employment agency for this vacancy.
IT Support | 1st Line | 2nd Line | Microsoft 365 | Intune | Active Directory | Remote | Field Engineer
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The Vacancy
Job Title: Policy Manager
Location: London/Hybrid
Salary: £43,294.95 per annum
Weekly Hours: 35
Reference: YMC1130049
There’s a new opportunity for a strategic thinker with a passion for influencing public policy and making a real difference in young people’s lives. YMCA England & Wales is looking for a Policy Manager to play a pivotal role in shaping the future for communities across the country.
As the largest and oldest youth charity in the world, YMCA is a dynamic federation committed to supporting young people in mind, body, and spirit. In this exciting and influential role, you’ll lead our policy function – ensuring YMCA's voice is heard across Westminster, Whitehall, and beyond.
About the Role
Reporting to the Head of Policy, Campaigns & Research, the Policy Manager will drive our engagement with government, policymakers, and stakeholders by crafting evidence-based positions that reflect the needs of the YMCA movement and the young people we serve.
You will be responsible for monitoring emerging policy developments, preparing responses to government announcements, and producing high-quality briefings and reports for internal and external stakeholders. You’ll work closely with local YMCAs to ensure our positions are grounded in lived experience and reflect the realities faced by communities across England and Wales.
This is an exciting opportunity to shape public discourse, build influential relationships, and help us champion the issues that matter most – from youth homelessness and mental health to employment and education.
Key Responsibilities
- Lead the development of YMCA’s public policy positions using robust research and insights.
- Monitor, analyse, and respond to government announcements, select committee work, and policy shifts.
- Produce briefings and reports for the Chief Executive, Board of Trustees, and senior leaders.
- Develop strong relationships with government departments, civil servants, and coalition partners.
- Collaborate with local YMCAs to ensure grassroots experiences inform national policy.
- Amplify the voice of young people in all areas of policy development.
- Support and work closely with colleagues across the Policy, Communications & International (PCI) team.
About You
You are a confident communicator with a deep understanding of the UK policy landscape and experience influencing public policy at a senior level. You bring strategic insight, exceptional analytical skills, and the ability to turn complex information into clear, impactful messages.
You’ll have:
- Proven experience in a policy role, ideally in the charity or public sector.
- Strong political awareness and understanding of policy-making processes.
- Excellent written and verbal communication skills, including experience producing briefings and reports for senior audiences.
- The ability to build collaborative relationships across a wide range of stakeholders.
- A passion for social justice and a commitment to YMCA’s mission and values.
Why Join Us?
At YMCA England & Wales, you’ll be part of a supportive, inclusive organisation making a tangible impact. You’ll help drive real change for young people and communities, working in a role that offers purpose, flexibility, and professional development. If you're interested please do not delay, due to recent high volume of applications we may have to close the application window earlier than 24th August.
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who are Guts UK Charity?
Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.
We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.
Our mission is simple: to improve the lives of millions of people affected by digestive conditions
Overall Purpose of the Community and Events Fundraising Officer
As our Community and Events Officer, you will primarily focus on the expansion and development of our community and events programme.
Supported by the Senior Fundraising Manager, you will develop and shape this area of fundraising, including creating new products and stewardship plans, resulting in the engagement, development and retention of supporters.
This is a new and exciting role due to the growth and success of our community and events portfolio. This a great time to join Guts UK as we look to build on this success with a supportive and collaborative team.
Who we’re looking for?
You will be innovative, focused and self-sufficient, with a solutions focused mindset.
You will be joining a small fundraising team and so a self-starting and team focused attitude will be key. You will be a great team player who enjoys collaborating with fundraising and other charity colleagues.
A committed and inspiring ambassador for Guts UK, you will be proud to promote and represent our cause and our programme of events.
Location
Our office is in London, on the edge of Regents Park, and is easily accessible by public transport. We support hybrid working but attendance in the office is required for a minimum of 1 day per week.
Please see the attached detail job pack for further information and how to apply.
Registered Charity
11 - 20
Our vision is of a world where digestive disorders are better understood, better treated and everyone who lives with one gets the support they need
The client requests no contact from agencies or media sales.
Thank you!
Job title: Therapies Assessor and Service Manager
Reports to: Head of Bereavement Services
Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.
Qualifications:
- Hold a level 5 (or higher) diploma qualification in Therapeutic Counselling
- Hold a degree in relevant field, or demonstrate equivalent experience or a vocational qualification
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
2wish Cymru and 2wish:
2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.
We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we will expand into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.
Context of role:
The Therapies Assessor and Service Manager will lead the development, coordination, and delivery of our support service for families, professionals and individuals affected by sudden bereavement. Working closely with the Immediate Support and Debrief Manager who is responsible for leading the immediate support and debrief service, you will be responsible for ensuring that our ongoing services are trauma-informed, consistent and delivered to a high standard supporting the complex and individual needs of those who have experienced profound loss.
This role will oversee the existing ongoing support service delivered across Wales and the expansion phases across England and will contine to grow the team as the charity expands. Services include counselling, complementary therapy, play therapy, support events, coffee mornings, wellbeing walks, online events and our beautiful respite house, Ty Uchaf. You will manage a team of nine individuals who are a mixture of full and part time roles. This is a unique and hugely rewarding opportunity to make a significant impact in the lives of suddenly bereaved individuals across our communities.
You will work closely with the Therapies Assessor and Service Manager and Children and Young People Service Manager to provide a holistic, joined up service to all who access our service.
Main duties:
- To manage the bereavement service including the operational delivery of our therapeutic service and ongoing support, ensuring the service is delivered consistently, responsively and to a high standard
- Monitor and maintain high-quality therapeutic support in line with ethical frameworks (e.g., BACP/UKCP/BAPT).
- Ensure client records, risk assessments, and service monitoring forms are accurate and stored securely.
- Manage referrals, assessments, allocation of clients, and waiting lists efficiently.
- To develop and oversee ongoing support services including coffee mornings, support events, our respite house and online support events, in line with budget and service delivery expectation
- To work closely with the Head of Bereavement Services to ensure delivery and growth of services
- To oversee the awareness raising efforts with our secondary referral partners across Wales and the two phases of England
- To oversee the service and monitoring tools and ensure we are actively gathering feedback and monitoring appropriately
Management:
- To lead, motivate and line manage the ongoing support team responsible for delivering our ongoing support service
- Manage a growing team, organise regular team meetings and set realistic but challenging objectives to further the work of the charity
- To carry our monthly supervisions and bi-annual appraisals with the Counselling and Support Outreach Coordinators and Support Coordinator
- To carry out bi-monthly case reviews with the Immediate Support team
- To produce weekly, monthly and quarterly reports to evidence activity and impact
- To develop and oversee a training programme for the team including mandatory and varied subject matter
General:
- To be responsible for organising own work agenda, time management and administration
- To show respect and sensitivity for the cultural and religious beliefs of families
- To undertake learning opportunities and seek them out for the team
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
- To attend weekend and evening community events in support of the charity as necessary
- Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
- Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.
This role is subject to a DBS check.
Salary: Starting salary of £32,000 per annum, with the opportunity for an increase through the annual appraisal structure.
Contract type: Permanent
Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).
Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.
Additional benefits for our employees:
- An 'Employee Assistance Programme,' including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events for staff and family
- Extra holiday entitlement when taking part in 2wish overseas events
- Company mobile phone for performance of duties
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts
- Auto-enrolment into company contributory pension scheme after 3 months service
How to apply:
Please return a CV and covering letter, or a CV and two-minute video, by email.
Closing date: Friday 15th August 2025.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.
