Support Service Manager Jobs in Cardiff

We are seeking an experienced IT professional to join the charity.  This is a newly created position reporting to the Head of IT.  The aim of this role is to encompass the charity’s Helpdesk (1^st through 3^rd line support) and IT Technician responsibilities to include new builds and repairs, network and server maintenance, telecoms improvements as well as project support. This role is based at our head office in Snetterton, Norfolk and will support all our sites across the UK as well as end users abroad. Occasional travel to our four UK sites will be required.

We are looking for someone with experience in Windows Operating Systems (Pro/Enterprise & Server), Mobile Operating Systems (Android & iOS), M365 administration (including Entra ID, Intune, SharePoint, Exchange Online), Windows Server roles - DHCP, DNS, Active Directory, Print and Networking (including routers, switches, cabling, APs).

The successful candidate will have great people & communication skills and be able to communicate concepts and instructions clearly to people with non-technical backgrounds.

This role is initially being opened on a fixed-term basis, with opportunity to review after 12 months once an IT roadmap has been developed.

World Horse Welfare’s values are grounded in pragmatism and compassion as it strives to support and strengthen the horse-human partnership in all its guises through a combination of care, research, education and influence. The charity promotes and protects welfare across the full spectrum of the equine world including horses in need, sport and leisure horses, and horses used in work and production.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values. 

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

At NoFit State, our mission is to create extraordinary work that changes lives. 

NoFit State is a dynamic creative organisation that thrives on challenge and is constantly seeking to learn and improve in all areas of everything that we do. We are inspired by the extraordinary things that ordinary people can achieve and celebrate the communal strength that comes from the traditional circus touring life and the incredible community around us.

The Development Manager is a senior manager role and key to supporting the strategic development of the company through designing and delivering the company’s overall fundraising and development strategy to define and achieve established financial targets.

It is a brilliant place to work where no two days are the same. There is a fantastic sense of support, interest and enthusiasm within the team, with others we work with and for the work we do.

For more information, please take a look at our website.

Role: Development Mananger

Hours: Full time (40hrs per week), permanant position

Location: Cardiff - office based with hybrid working available 

Key dates

Closing date for applications:  10am, Thursday 25 April 2024

Interviews:  Week commencing 29 April 2024

Indicative start date: June

Salary:  £30,000 – £40,000 per annum, depending on experience

Main Responsibilities

· Develop and implement the company’s development strategy including (but not limited to):

-  Public Funding (including both ACW and ACE)

-  Trusts and Foundations

-  Corporate supporters and sponsors

-  Private giving (individual donors and major givers)

· Research, identify and draft applications, pitches and asks to appropriate funders/supporters, cultivating relationships and securing support to achieve defined targets

· Manage and nurture the ongoing relationships with current and past supporters/funders

· Plan, manage and deliver a planned programme of development events

· Design and deliver reporting processes that are fit for purpose and satisfy funders’ and supporters’ requirements

· Support Finance Officer and Company Administrator in financial reporting of designated funds

· Manage development budgets

Position in the Company

The Development Manager will;

· Be line managed by the Executive Director and report to her

· Produce written updates for the Board of Trustees and report verbally to them as required

· Work in partnership with the company’s Communications and Marketing Manager to engage donors, prospects and key stakeholders with the company, moving from purely transactional relationships to ones based on emotional connection and commitment

· Work with the company’s Executive Team to cultivate new supporters and strategic delivery partners with which to develop and grow the company’s work both within the UK and Internationally

· Work with the company’s Community Programme Manager to cultivate new opportunities for support

· Manage the Development Officer

NoFit State is an Equal Opportunities employer and welcomes applications from all sections of the community. Disabled, D/deaf and/or neurodiverse people, those from Black, Asian and Ethnically Diverse backgrounds and people under 30 are currently under-represented in our team so we particularly encourage applications from people in these groups.

Please let us know if you need us to make any adjustments during the application or recruitment process and we’ll be happy to support you. 

How to apply

If you wish to apply for this post, please visit our website to view the Job Description, complete the Application Form, Equal Opportunities Monitoring Form and send together with a covering letter and a copy of your CV  by email or post to Development Manager Application, NoFit State Circus, Four Elms Road, Cardiff  CF24 1LE

Applicants must be eligible to work in the UK.

The British Dyslexia Association (BDA) is a charity that represents the voice of people living with dyslexia. We aim to influence government and other institutions to promote a dyslexia friendly society that enables dyslexic people of all ages to reach their full potential.

This is an exciting new role for the BDA, which has been created with the purpose of recruiting, managing and supporting regional volunteers, leading specific outreach to groups impacted and disadvantaged by dyslexia and resulting life circumstances. This is a varied hands-on role that would suit a skilled volunteering professional, who will use their knowledge of volunteering best practice and experience to help us create the future for outreach volunteering at the BDA.

Location

Home-based (UK), with travel to the BDA office in Bracknell (Berkshire) and around the UK as and when necessary. Additionally, travel to team days approximately 1-2 times a year is required.

Duties and Responsibilities (to include, but not limited to):

 ·Recruiting, training and supporting regional volunteers and working with a national voluntary panel.

· Develop and implement volunteer recruitment strategies to attract a diverse pool of volunteers.

· Provide supervision and guidance to volunteers to ensure a positive volunteer experience.

· Coordinate volunteer training and onboarding processes.

· Maintain accurate volunteer records, including role, contract information and achievements.

· Monitor and evaluate the provision of outreach services to measure effectiveness and identify areas for improvement.

· Leading specific outreach to groups impacted and disadvantaged by dyslexia and resulting life circumstances.

· Promoting hubs, working closely with Marketing and Communications colleagues and creating referral routes to hub services.

· Coordinating with organisations and stakeholders at a national and local level, for joint working and support of the hubs.

· Creating resources and tools for hub volunteers to run services and for new hubs to establish in a consistent way.

· Evaluating services run by Local Hubs and contributing to knowledge and research on needs, provision and outcomes for people with dyslexia.

· Bringing together the network of Local Hubs, Local Dyslexia Associations and other member organisations - enabling them to share good practice, access training and peer support between volunteers. 

· Create and maintain an internal engagement plan that supports the BDA to increase impact and reach through our work with communities, including best practice guidance and tools.

Person Specification

Skills & Experience:

· Experience of engaging and including diverse groups, ‘hard to reach’ and vulnerable beneficiaries. 

· Demonstrable experience of volunteer management, including the recruiting, managing, supporting, training and retention of volunteers.

· Able to develop links and relationships with a variety of stakeholders.

· Project management skills, including development of regional services. 

· Strong relationship management skills with the ability to influence.

· Excellent IT skills including Microsoft Office 365 (Word, Excel, Outlook, PowerPoint). 

  Competencies & Personal Attributes:

· Excellent communication skills, both verbal and written.

· An ability to build effective networks that foster collaboration both internally and externally.

· Strong organisational and time management abilities, with the ability to manage multiple tasks and priorities simultaneously.

· Commitment to the mission and values of the BDA.

This post may be subject to a satisfactory Criminal Records Check, from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or Access NI (Northern Ireland).

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at the BDA. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Why Access Social Care Exists 

Every day millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need social care at some point in our lives.

We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken.   

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it.

With a 98% success rate, our network of lawyers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded and we all get the support we need.   

We provide rights awareness training to front line managers, and legal advice and support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework. We operate our casework service mainly under a membership model where organisations involved in the social care sector contract with Access Social Care to provide legal assistance to their clients.

This is an exciting time to join ASC. We have a new strategy and are growing quickly. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. We are dedicated to the people who need our help, but we also care deeply about our team, and we think that work should be an exciting and satisfying place to be.

About the role

As we move into 2024, Access Social Care is launching a new workstream aimed at training more experts in community care law. To achieve our aims, we will be developing learning and development programmes for internal and external use. We are looking for an experienced learning and development professional to lead this programme of work.

 We want you to:

• Oversee the development and delivery online and in person training on the Care Act 2014 and associated legislation, regulations, guidance and caselaw.  We already have some training materials in-house, but you will need to expand and develop these for different audiences (carers, social care providers, advocates, advisers and caseworkers).
• Work with external stakeholders at academic institutions to develop degree/diploma level learning modules.
• Work closely with others at ASC and play a key role in developing the skills and knowledge of our trainee caseworkers and other new staff.
• Work alongside the Head of Business Development to develop a learning and development income stream.

Responsibilities

1. Project management of the Access Social Care learning and development offer: Working with internal and external stakeholders and using project management tools and software you will drive the project forwards ensuring milestones and deadlines are met, delivering reports 

2. Content and resources development: Work closely with our Head of Digital Content, Product Manager and legal team members to develop training materials for use online and in person on the Care Act which enable people with different starting points to understand the rights of social care users, to enforce those rights, and to understand the responsibilities of social care providers and local authorities.

3. External training strategy development. Work with the Head of Business development to develop an income stream from learning and development.

4. Training delivery: Deliver training internally and externally, online and in person, using a variety of training techniques, and tailored materials to engage different audiences with different immediate purposes.

5. Intelligence gathering: Contribute to our understanding of systemic problems in the social care and community care law systems, feeding back to legal colleagues' issues that are brought up in training session.

6. General tasks: Undertake such other tasks as may reasonably be required or asked of you in order to respond to organisational needs and specifically needs within the legal team.

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

For full details on this role please see attached job discription.

How to apply 

We hope that having read this far; you still want to apply!

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:

• An up-to-date CV
• A completed diversity monitoring form - linked in the full job discription attached.
• A supporting statement of no more than two pages, addressing why you meet the essential requirements of the person specification

If you want support applying, contact us.

Timeline for the recruitment process

Closing date:  23.59pm on Tuesday 23rd April 2024

Interviews: will be held virtually on MS Teams on Thursday 2nd May and Friday 3rd May 2024

Please ensure you keep these dates free.

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams. 

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.

To note we are only able to accept applicants with the right to work in the UK.

Are you a warm, engaging and exceptional online workshop and training facilitator passionate about social justice? 

About the role

We know kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident and empowered to do that. A new training contract with the Department for Education will support this outcome. 

This role is pivotal in supporting kinship carers to understand what being a kinship carer actually means, what choices are available to them and how to access the information and advice they need for their kinship families in England. 

You’ll facilitate our online introductory training workshops for kinship carers, alongside a kinship experienced colleague. 

You’ll join a new team – Advice, Training and Information who will be resolute about creating a positive and impactful learning experience for all kinship carers in England. 

A strong facilitator and communicator, you will need to be (or become) a Zoom whizz, confident in using breakout rooms and all the extras, calm under pressure (sometimes technology lets us down) and able to deliver exceptional online workshops and training to small and large audiences. We’ll also ask you to support one-off in person training occasionally. 

Being interactive, engaging and able to read the ‘online’ room are essentials for this role. You’ll be curious – and always thinking about how you can improve your delivery and the experience for kinship carers. We’re building a team who is open, focused on the needs of kinship carers and who are looking to continuously and positively improve. 

As part of this new training service, you’ll receive all the training and development to support you to succeed in this role. This may include overnight stays as part of induction and training. 

What you’ll need to achieve in this role:

Key responsibilities:

· Deliver and lead exceptional online introductory training workshops to kinship carers in England (individual target - between 40-50 over a 12-month period). Confident and frictionless use of Zoom (including breakout rooms and other tools) to deliver a high-quality training experience. 

· Consistent approach across training experiences, following manualisation processes. 

· An in-depth understanding of kinship care in England (we’ll provide training and support). 

· Ensure KPIs for service delivery (including feedback and evaluation) are met including kinship carer experiences (90% service user satisfaction). 

· Occasional face-to-face training delivery (for regional roadshows where appropriate). 

· Ongoing continuous development of training resources and delivery using insight, data and participation from kinship carers. 

· Ensure training is accessible and adapted as required. 

· Be comfortable being a ‘face’ for the service in promotion and online resources. 

· Take part in creating online content, including being confident in front of the camera to produce video and verbal content to add to our online resources, advice and guidance. 

· Contribute to online resources as required. 

· Take accountability for using Salesforce effectively as our case management system to support service delivery learning, high performance and evaluation. Ensure excellent administration in your delivery, keeping to deadlines. 

· Work closely with Advice Service, Peer Support Service and Programmes teams to create onward referral pathways. 

· Work with local authority partners to create regional content for online introductory training workshops. 

· Ensure tone of voice, language and brand are in line with Kinship guidelines. Contribute positive active learning and proactively create opportunities to understand kinship carers needs for training (using learning logs). 

· Contribute to case studies demonstrating impact of training services alongside ongoing insight to influence policy and campaigning development. 

· Actively contribute to delivering high performance across the team. Commitment to personal development. 

· Live the Kinship values and behaviours daily, embedding collaboration and learning with others across the organisation as part of your role. 

What you’ll bring (your experience):

Knowledge, abilities, skills and experience

Essential

· Substantial experience delivering engaging online training and workshops for diverse audiences, or transferable skills which demonstrate excellent communication and presentation skills. 

· Demonstrable experience of using Zoom to a high level to deliver training (using breakout rooms and other tools to support and enhance facilitation). or transferable skills which demonstrate the ability to learn and develop excellent technical skills. 

· High quality and professional facilitation skills, or transferable skills which demonstrate excellent communication and presentation skills. 

· Demonstrable experience of holding clear boundaries and managing unforeseen circumstances (like disruptive behaviour) within training contexts, or transferable skills which demonstrate your ability to manage boundaries and unforeseen circumstances in a professional context. 

· Proven experience of delivering training workshops which deliver impact and learning outcomes for participants, or transferable skills which demonstrate your ability to deliver positive outcomes in a professional context. 

· Excellent PowerPoint skills. 

· Experience of working with communities with different levels of digital literacy. Ability to develop in-depth subject knowledge (kinship care for example) to deliver consistent and up to date content. 

· Excellent written, verbal and visual communications with high attention to detail, representing Kinship and this new training service with conviction and professionalism. 

· High degree of confidence using technology, or willingness to develop and take accountability for using technology. 

· Willingness to think outside of the box and ability to work with others to work in non-traditional ways to achieve change for kinship carers and their families. 

· A positive, can-do, solutions driven attitude that helps contribute to a clear learning culture for the team. 

· Ability to work on your own initiative and manage a complex and varied workload to successfully meet project deadlines and targets. 

· To act at all times in the best interest of Kinship and the families we support. Resilience when dealing with challenging and sensitive issues. 

· Non-judgemental (reflected in language and behaviour). 

Desirable experience and knowledge:

· Experience presenting content in video format.

· Experience of using Salesforce. 

· Knowledge and understanding of kinship care and/or children and families who need support. 

General attributes:

· Commitment to equal opportunities and diversity and a respectful approach to working with people from a range of backgrounds.

· Flexible and willing to travel for work occasionally across England.

· Excellent written and spoken English

· Right to work in the UK

Your main relationships will be with:

· Team Leader - Online

· Training and Learning Lead 

· Training team colleagues including Training Facilitators

· Training Officers 

· Associate Director of Advice, Training and Information

· Advice, Programmes and Peer Support Teams

· Kinship carers 

Rape Crisis England & Wales works in partnership with three of our member centres to deliver the 24/7 Rape and Sexual Abuse Support Line. We lead on the digital infrastructure of the service, including the management of a Cloud Contact Centre and various internal systems used by Support Line operators and managers. The focus of this role is to manage and continually improve these digital products, working across the partnership to ensure that products meet the needs of the people that use them.

Location: Remote (UK-based), role may require occasional travel

Salary: £42,750.00 plus £3,483.94 Inner London Weighting (if applicable)

Length of contract: Permanent

Hours per week: 37 hours per week

Closing date: 17th April 2024

Interviews: 22nd and 25th April 2024

Main Purpose of the Post

This post will play a key role in ensuring that Women's Aid continues to be recognised and respected for the survivor-centred expert voice on domestic abuse, with a particular lead on amplifying the voices of our member services. In particular, the post holder will be responsible for delivering an organisation-wide local influencing strategy and lead on other areas of strategic policy focus.

The post holder will work closely with the Policy and Membership teams to ensure that Women’s Aid responds effectively to the implementation of the Domestic Abuse Act 2021, the Health and Social Care Act, and Victim and Prisoners Bill. The role will be responsible for building sustainable relationships and influence with key local stakeholders across England, including local authorities, commissioners, and Women’s Aid member services.

You will: provide line management to the Policy & Practice part of the Policy team; ensure that the public, stakeholders, Women’s Aid’s member services and staff are supported with policy expertise on a range of areas; champion best commissioning practice; coordinate policy responses to government and other agencies; and work with senior leaders across the organisation to ensure that Women’s Aid and its members are equipped to seize key policy opportunities. The post holder will seek to ensure that Women’s Aid has a robust local network across England and a long-term strategy for influence.

How to apply?

Please read the job description and person specification before applying. Please submit your CV and a Cover letter. Your cover letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.

Please ensure that you also complete the EDI form and all paperwork

(Please clearly mark your name and the role title in the subject line of your email).

If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants. We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received. All posts, including remote posts must be based in the UK.

Women only need apply under schedule 9 (Part 1) of the Equality Act 2010.

Women’s Aid is committed to quality, equality, and valuing diversity.

Applications are particularly welcome from Black and minoritised women.

For an informal chat about your needs or to receive the application pack in another format, please email recruitment.

We are a Disability Confident employer: we guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.

Recruitment consultancies/agencies should not approach Women’s Aid with regards to open vacancies. We regret that agency candidates will not be considered.

Registered charity no: 1054154

Who Are We?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.

Our support services, which include our Live Chat, the Survivors’ Forum, the No Woman Turned Away Project, the Survivor’s Handbook, Love Respect (our dedicated website for young people in their first relationships), the national Domestic Abuse Directory and our advocacy projects, help thousands of women and children every year.

If you need help and support, you can access Women’s Aid direct services which include our Live Chat, our email service, the Survivors’ Forum and the Survivor’s Handbook 

You can also contact a local domestic abuse service by using our Women’s Aid Directory

Please read our single sex statement here: Women's Aid: Single sex services statement - Women’s Aid

It happens every five minutes in the UK and changes lives instantly. When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do.

The Stroke Association believe that everyone deserves to live the best life they can after stroke. Operating throughout the UK,  the charity provides support services to everyone affected by stroke, including families and carers. The charity raises awareness of stroke and campaign for better emergency, rehabilitation and support services. They also invest in stroke research to help reduce the incidence of stroke, to find the best treatment and long-term care and improve quality of life for stroke survivors.

We’re looking for an experienced and driven individual giving acquisition expert to join the Growth and Acquisition within Mass Engagement. You will be joining the Stroke Association at an exciting and important moment as they continue to develop, diversify and significantly build our individual donor bases and income.

As Supporter Acquisition Manager, you will be responsible for:

• Acquiring new supporters at scale in order to grow income across our cash, regular giving and lottery programmes
• Testing, validating and optimising propositions across a broad range of products and channels
• Playing a key role in the strategic evolution of the Acquisition programme as the charity continue to develop, diversify and significantly build our individual donor bases and associated income

Ideal skills and experience: 

• Multi-year budget development, planning and forecasting
• Line management experience or support of a peer
• Strong interpersonal and communication skills
• Passionate about supporting the Stroke Association

Employee benefits include:

• 25 days leave per year (plus bank holidays)
• Pension scheme: employee 3%, employer 6%
• Cashback and discount scheme
• Employee Assistance Programme, including a 24-hour doctor phoneline service, around the clock support through their counselling line, and face-to-face counselling if required

Who we are

Speakers for Schools is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.

We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.

By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever. 

Role Summary

This role, based in Scotland (working remotely) , is crucial in driving forward support for, engagement with, and coordination of high-quality and high-impact multi-day work experiences for high-need young people across the UK. Experts in the coordination and delivery of multi-day work experiences, working closely with UK-wide employers and education establishments in Scotland.

The starting salary for this role is £30216, rising to £32706 after a suucessful year in role.

Key Duties / Responsibilities

Strategic purpose:

• Responsible for the end-to-end delivery of Experience opportunities from initial programme scoping with non-income generating employers to securing commitments, monitoring young person applications, programme design and implementation, and employer follow up.
• Nurturing relationships with existing schools and colleges in Scotland and onboarding new establishments

Employer Engagement:

• Responsible for account management of corporate partnerships as agreed by the development team
• Securing commitment from employers to deliver multi-day work experience opportunities.
• Account management for employers throughout their work experience journey.
• Supporting the account management of corporate partners by delivering on their work experience programmes as agreed by the business development team and coordinating with other programme teams to ensure committed delivery takes place.
• Training employers to use SfS products in the coordination and delivery of their placements, including but not limited to Portal and Google Classroom.
• Working closely with Delivery Partners to ensure seamless delivery of work experience opportunities.
• Leading on all employer engagement and meetings with your dedicated accounts.
• Developing and disseminating impact reports to employers at the end of their contract and in line with impact and evaluation framework.
• Working closely with Education team to ensure school engagement in areas of work experience activity and in line with charity’s target areas.

School Engagement:

• Training and supporting users to maximise the opportunity to their students accessing our programmes through our platform
• Delivering training sessions to schools and colleges on our programmes and building on engagement in Scotland. 
• Building partnerships as determined by national education strategy to maximise our impact.
• Developing long-standing relationships with school and college contacts to enable engagement in and implementation of our product offer.
• Build a network of educational contacts, ensuring elevated level of customer service and reporting opportunities and feedback to National Education Manager (North)

Delivery:

• Providing best practice guidance and advice on work experience programme set up and content.
• Responsible for delivery and completion of own work experience placements and the operational and administrative activity required.
• Providing cover and support for other Work Experience Managers as required.
• Taking ownership of own capacity management using capacity management frameworks to help inform future workload planning.
• Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency.
• Retain our registered schools and colleges in our network and increase engagement levels in all programmes.
• Ensuring all data relating to school and college engagement is accurate, recorded and presented in reports when required.
• Networking to collaboratively build brand awareness of Speakers for Schools across all partners and organisations working in the Education landscape. 
• Supporting the wider UK Education Strategy for Speakers for Schools 
• Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development.
• Ensure safeguarding best practice is enshrined in all organisational activity.

Experience / Knowledge / Skills

Essential

• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders from all levels
• Enjoys being part of a team, with a ‘can-do’ attitude and flexibility to help with any tasks the team or management requires support for
• Experience in a similar environment working with a variety of stakeholders
• Has a growth mindset, able to challenge and provide innovative solution
• Clear and concise communicator, capable of producing written content to a professional quality
• Ability to think strategically and can change operational tactics while still meeting larger objectives
• Results-orientated with a strong focus on achieving targets despite constraints and obstacles
• Comfort and experience in working with technology and data management
• Experience using Microsoft Office programmes, including Outlook

Desirable

• Previous experience working with CSR/Educational providers/Youth/Engagement teams is an advantage
• An understanding of the Scottish Education System and a familiarity with careers provision and social mobility challenges within schools and colleges
• Experience of working with educational establishments and familiarity of how schools and colleges operate
• Understanding of best practice in safeguarding and data compliance
• Previous experience of working with Local Authorities and/or DYW and/or SDS
• Knowledge of Salesforce CRM, to track relationships and ensure proper data management

Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.

Speakers for Schools Values

PASSION: 

We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: 

We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: 

We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: 

We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY: 

We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

Diversity at our core

Speakers for schools is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination.

This new Legacies Manager role is an exciting opportunity to deliver Speech and Language UK's first proactive legacy programme, which is a key part of their new strategy.

For 1.9 million children in the UK, learning to talk and understand words feels like an impossible hurdle. Speech and Language UK helps children with communication disabilities and provides a unique combination of specialist therapy, teaching and care for children, information for families, and training for teachers and other professionals.

To deliver their new strategy, the charity have created several exciting new roles, all aimed at embedding a relationship fundraising approach to engaging and inspiring institutional, high net worth and long-term supporters.

As Legacies Manager, you will develop, manage and grow the organisation’s legacies portfolio, including securing legacy pledges and stewarding donors who have chosen to leave a legacy gift.

There is an option to work remotely (UK-based) or hybrid (2dpw in Islington office) for this 21 hours a week, part-time role – please discuss options and FTE implications with Joe.

As Legacies Manager, you will: 

• Work alongside the Head of Philanthropy and Partnerships to develop and implement Legacies operational plans to maximize income in line with agreed targets
• Lead and manage relationships with legacy supporters to achieve and exceed income targets
• Provide insight and learning so that the charity can optimize its initiatives both in lifetime-giving and legacy fundraising
• Build and maintain excellent relationships with a portfolio of actual and potential legacy supporters

Ideal skills and experience:

• Proven track record in legacy giving
• Demonstrated success in developing and maintaining relationships with legacy supporters
• Strong understanding of relationship fundraising and legacy giving, including the latest trends and opportunities
• Passion to support Speech and Language UK’s mission and values

Benefits include:

• 28 days per year (including 3 Christmas closure days) plus all bank holidays. 2 additional days annual leave after 5 years’ continuous service
• Life Assurance – x4 annual salary
• Perkbox – Online and instore discounts ranging from retail to restaurants, cinema tickets and fitness.
• 24/7 employee assistance helpline, up to 4 structured counselling sessions, wellbeing resources and much much more!
• Free annual flu vaccinations

We are looking for Health Engagement Managert (North of England)

Job Title: Health Engagement Manager (North of England) 
Hours: 35 hours per week 
Salary: £43,209 per annum 
Location: Home-based, with regular travel required across the region and to our head office in London  
  

What we do: We help young people through cancer  

How we work: We’re Determined, United, Spirited and Kind  

About this role: 
 

• Someone with excellent influencing and relationship skills, you will be able to work with a range of key stakeholders, including NHS organisations, clinical teams, and charities. 
• Someone with a proven track record of forming, developing, and evaluating new partnerships to drive change and deliver strategic outcomes. 
• Someone with an expert understanding in measuring service outcomes, you will be responsible for providing the evidence of quality, impact and cost effectiveness for services funded and provided by Teenage Cancer Trust within your regions.
• Someone who can work strategically to create robust service delivery plans that will improve outcomes and reduce inequity for young people with cancer. 

How to apply: 

You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role. 

First round interviews: 7-8 May 2024 

Second round interviews: 13-14 May 2024 

Compliance statements:  

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. We want you to be yourself here and thrive doing so. In line with our Equity, Diversity & Inclusion commitments, we would love to see applications from LGBTQ+ people, people of colour/those from ethnically diverse communities, people living with disabilities and people of faith. 

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).   

For information on how we collect, store and process personal data please refer to our privacy policy on our website.

We want you to have every opportunity to demonstrate your skills, ability, and potential. If there is any assistance or adjustments, we can make to support you to make your application, please contact HR.

As the Training Programmes Manager you will have oversight and responsibility for the healthcare professional training projects and activities, as well as growing the M4RD network within HCP groups and training institutions.

You will be key to rolling out Rare Disease 101 training for healthcare professionals all over the UK and potentially abroad. While you are not expected to deliver training yourself you will be pivotal to creating opportunities and facilitating all aspects of the programme.

KEY RESPONSIBILITIES

• Co-lead M4RD’s Ambassador Programme, managing the clinical and medical student ambassadors.

• Planning and delivering training events.

• Deliver educational and training projects inline with M4RD’s current strategy and work programme.

• Collaborate  with training institutions and NHS workplaces inline with M4RD’s current strategy and work programme.

• Potential to manage up to two members of the M4RD Team.

• Support the CEO and Operations & Finance Manager with recruitment duties, operational strategy and development and coaching any relevant staff.

Key Responsibilities:

• Provide high quality information and support in an empathetic and professional manner.
• Conduct a holistic needs assessments for each service user according to their individual circumstances
• Working with each service user to establish the most appropriate sources of support, and agree an action/support plan with them
• Provide a face to face service when there is an over-riding need to do so by visiting service users
• Collaborate with other agencies/service providers who can offer additional support options
• Liaise with partners, ensuring that agreed actions are followed up
• Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
• Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
• Contribute constructively to the development of the Service Provision team and function, for the benefit of service users.
• Work constructively and collaboratively to solve problems with the support of colleagues.

Person Specification:

Essential

• Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
• Knowledge and insight into state benefits and complementary support services (whether national / local / statutory agencies.
• Excellent communication skills, being able to establish rapport and build trust quickly. 
• The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
• Knowledge of data protection principles and how to apply them.
• Knowledge or experience of safeguarding best practice.
• Knowledge and insight into complementary support services (whether national / local / statutory agencies).
• Excellent IT software skills and aptitude to adapt to new systems and processes.
• Flexible, resilient and solution focussed working with sensitivity and integrity.
• Collaborative, constructive, and solution-focussed
• Ability to work flexibly, depending on the needs of the team and of service users.

Desirable

• Farming background or knowledge of the farming community environment. 
• Experience providing support remotely.
• Relevant qualifications in health and social care

Other

Use of own car, ability to travel to support service users / attend meetings.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline. 

​

Location: UK based with the option for Remote Working. Occasional travel to HQ in London required.

Benefits: 4 wellbeing days per calendar year [pro-rata for part-time staff], plus annual leave and public holidays entitlement. 

Contract Details: Fixed Term – 12 months, with possibility of extension.

Data Systems Manager

This is a new role, providing the scope for someone to play a significant role in helping to build a high performing and resilient organisation and to learn and apply new skills within a supportive environment.

The Data Systems Manager will support the development and use of digital data, analysis, and insight products that inform strategic decision making and enable colleagues to deliver high-quality policy and programme work.

Under the direction of the Head of Systems Improvement Project (SIP) the Data Systems Manager will actively maintain and develop the functionality and quality of WFD’s information management systems. They will provide project management support to our Systems Improvement Project that includes the development and implementation of a coherent organisational data strategy, and the integration of our main IT systems to a single, Microsoft-based architecture.

This role will work across the organisation communicating with a broad range of stakeholders around the word. Involves; providing advice, training and support for staff in the use of the systems, developing new methods for data visualisation and dissemination, and with guidance identifying process optimisation opportunities and contribute to the implementation of proposed solutions.

About You

Tech savvy - able to demonstrate and apply a broad range of technical knowledge and skills. Technical qualifications are not critical for the role however it is essential you have.

• Experience in database management and/or design, either as part of a software development project or configuring tools.
• Experience with NO-CODE or LOW-CODE application development framework such as KNACK or Microsoft PowerApps.
• Must demonstrate ambition and the capacity to learn and grow as WFD’s data architecture evolves.

Also in the following key requirements.

• Basic knowledge of Python.
• Basic knowledge of Git.
• Experience with user support or customer service, ideally experience implementing new software solutions in disperse organisations and/ or remotely.
• Experience of knowledge management in larger geographically dispersed organisation.
• Flexible, proactive, and able to work independently.
• Demonstratable skills in analytical and critical thinking.
• High level English language, written and verbal skills.

Apply by 18th April 2024 - visit our website.

WFD - Friendly, supportive, and engaging environment (working with people who are passionate about positive change and strengthening democracy around the world).