Support service manager jobs in Cardiff

We are looking for an Internal Support Officer to play a key role in supporting the efficient running of our charity operations and ensuring excellent service delivery across the organisation. Reporting to the Customer Success Manager, you’ll own process development and improvement across the charity, ensuring everything we do can scale easily, as well as providing operational support for a range of activities, including order processing, invoicing, data management, and course administration.

Nurtureuk is a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.

You’ll help ensure that our internal systems are well-maintained, that information is accurate and accessible, and that processes are consistently followed and improved. You’ll also play a key role in ensuring customers receive a timely, accurate service from order to delivery, helping to underpin satisfaction and retention. This is a great opportunity for someone who enjoys organisation, problem-solving, and supporting others to work efficiently and effectively.

You'll have overall responsibility for keeping our operational systems accurate, efficient and customer-ready, ensuring every transaction and process supports a consistent experience and provides reliable insight.

Operational Administration

• Process customer orders, ensuring all information is accurately recorded on Salesforce and within other key operational systems.
• Arrange the timely despatch of course and programme materials and ensure delegates have timely access to our online learning platform.
• Raise customer invoices and chase overdue payments in line with organisational procedures and timelines.
• Maintain up-to-date and accurate records across internal systems and shared drives.
• Provide administrative support for the delivery of our core courses and awards programmes, including assisting with scheduling, communications, and resource coordination.
• Provide administrative support for the recruitment and development of consultants.
• Provide administrative support for the assignment process.

Systems and Data Management

• Maintain and update order, delivery, date search, and delegate records on Salesforce, ensuring data quality, accuracy, and consistency.
• Support the wider team to use Salesforce and other systems effectively in line with consistent processes.
• Perform regular data checks and audits to ensure high data integrity.
• Maintain the Consultants Drive, ensuring documents are up-to-date, logically organised, and compliant with internal standards.

Process Support and Improvement

• Own the development, implementation and improvement of operational processes to improve efficiency and consistency.
• Identify opportunities to streamline workflows and enhance system use.
• Work collaboratively with colleagues to ensure best practice in data entry, documentation, and operational procedures.

Team and Customer Support

• Provide general administrative support to the Operations Team, including the Head of Operations, Customer Success Manager, Training Delivery Manager, and Systems Manager where needed.
• Respond to internal and external queries promptly and professionally.
• Support cross-team collaboration by ensuring clear communication and sharing of information.
• Provide cover for our Customer Helpdesk during periods when additional resource is needed.

Please see the attached job description and person specification for further details.

The Ripple Pond supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans.

We value your individuality, skills, professionalism, and passion for making a difference in this role.

We don’t measure candidates by age, gender, background, accent, community, sexual orientation, or heritage.

We understand that few people will arrive fully equipped to meet every requirement of this role on day one.

What matters is that you are an excellent communicator- someone who listens well, manages time effectively, and demonstrates resilience.

You must be comfortable discussing challenging topics, this includes facilitating conversations around issues like addiction, mental health, suicide, menopause, domestic abuse and the complexities of family life.

Please note: The Ripple Pond is more than a charity - it’s a dynamic, supportive community that transforms lives. We thrive on care and exceptional communication, and we need someone who shares these values.

Key Responsibilities:

• Onboarding new Members (service users), understanding their needs, and providing tailored support.
• Delivering services primarily online/remotely, with occasional travel for networking, building partnerships, and attending events or meetings.

What We Offer:

As an organisation committed to accessibility, inclusion, and social mobility, we’ll support your well-being and professional development throughout your employment.

You will have access to our Employee Assistance Programme throughout your employment.

Encouragement to Apply:

We view applicants as well-rounded individuals. If this role resonates with you but you’re concerned about gaps in your CV, qualifications, or experience, we encourage you to apply. We care about your potential as much as your background.

NOTE: Please ensure your covering letter explains how you meet the roles requirements as outlined in the Job Description and Person Specification Document (Attached)

The Vacancy

Senior High Value Fundraising Manager

Salary: up to £51,176 (depending on experience) 

Location: Remote with regular travel to London / Downton

Hours: 35 hours per week

Contract: 12 month fixed-term

About the Role

We have an exciting opportunity for a Senior High Value Fundraising Manager to join our Relationship Fundraising team at Help for Heroes. This senior role will shape and lead one of our most strategically important income streams—ensuring we continue delivering life-changing support for veterans and their families.

This senior role is perfect for a confident relationship fundraiser with experience securing major gifts, running high-value campaigns, and delivering impactful special events.

You’ll lead the development and delivery of our high-value giving strategy delivering in excess of £1.2m over the next 12 months, including the £17m No One Left Behind campaign, major donor income, and a new 3-year Special Events strategy. With responsibility for a talented team, you’ll build a strong major donor pipeline, secure 5- and 6-figure gifts, and deliver exceptional supporter experiences.

You’ll collaborate across the organisation to shape compelling proposals, develop high-value communications, support our 20th anniversary plans, and ensure strong financial management and reporting.

As a senior leader, you will inspire, coach and develop your team, fostering a culture of collaboration, excellence and innovation.

About You

We’re looking for a strategic and inspirational leader with:

• Proven experience securing large (6-figure+) gifts from HNWIs
• Successful delivery of multi-million-pound campaigns or major donor programmes
• Experience leading and developing high-performing teams
• Strong event leadership experience in income-generating and stewardship events
• Excellent stakeholder engagement, communication and relationship-building skills
• Confidence managing £1m+ targets, budgets and KPIs
• A flexible, calm and collaborative approach
• Passion for supporting veterans and their families
• Regular travel and some evening/weekend events are required.

About the Team

The Relationship Fundraising team is a key driver of sustainable long-term income for Help for Heroes securing income from Philanthropists, Businesses, Trusts and Foundations, Volunteers and Community partners. You will join a collaborative, passionate and expert team who are committed to delivering transformational support for the Armed Forces community.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.

Closing date: 16th January 2026

Please note: We may close this vacancy early should we receive a high volume of strong applications.

The Organisation

The Open SU serves the interests of around 170,000 part-time and distance-learning students spread across the UK, continental Europe and beyond. Our role is to represent and support the interests of this vast and diverse community of students. The Open SU is an independent registered charity, governed by elected student leaders. Our team of vibrant, friendly and dedicated professional staff provide the vital support needed to deliver our ambitious strategy. Here at the Open SU we are committed to a positive team culture to enable and empower all members to be their very best.

The Job

In this role, you will play a vital part in supporting the delivery of our Volunteering Strategy helping to ensure every student has the chance to connect, contribute and belong. Working closely with the Volunteering Manager, you will:

· Provide high quality administrative support which includes responding to volunteering enquiries, supporting at meetings, producing volunteer communications and maintaining volunteer records.

· Act as a first point of contact for volunteers, offering guidance and support throughout their journey, and assist with recruitment, onboarding and recognition.

· Help deliver engagement and appreciation events, share inspiring stories through newsletter and volunteer spaces and gather volunteer feedback to improve services.

· Champion good data practices, maintaining accurate records and ensuring information is handled responsibly. Above all, promote inclusive, safe and accessible volunteering across all activities.

The Person

This role is a great opportunity for an organised and proactive administrator who enjoys supporting others and being part of a friendly, collaborative team. You will also enjoy working with and supporting volunteers, helping to spark new ideas, create great experiences and build a real sense of community and belonging along the way. You’ll be passionate about creating and supporting the development of volunteer communications and storytelling to inspire others to get involved.

You will be comfortable using Microsoft 365 tools such as Outlook, Teams, Word, Excel and Forms and will bring a flexible, can-do approach to your work. Above all, you will value inclusion, accessibility and team work, and will be committed to learning, growing and contributing to an open, supportive and sustainable community.
 

How to apply

Please send over your CV and a supporting word document answering how you meet the below criteria in no more than one page of A4:

1. Please describe your experience of providing administrative support as part of a team.

2. Tell us about a time you supported people from a range of backgrounds or with different needs (for example students, volunteers, service users or customers)

3. Please give an example of how you have supported a project, programme or event, and how you contributed ideas, solved problems and worked with others.

Please email your CV and supporting statement over to  where you will receive confirmation of receipt within a couple of days.

The Open University Students Association is committed to equal opportunities for everyone in education and employment and welcomes applications from all sections of the community.

Closing date for applications: Monday 19th January, midday

A rare and exciting opportunity to support the fundraising and strategic development of a wide range of Charities in the UK, as part of a friendly and supportive consulting team.

Charity Fundraising Ltd provides a comprehensive range of fundraising, strategic consultancy and evaluation services to Charities and other not-for-profit organisations. Established in 2000, our services range from grant and contract bid writing and review, to developing fundraising strategies, developing M&E frameworks and undertaking project and programme evaluations. We also offer a range of strategic support, mentoring and training. We work with lots of amazing charities, both local and national, small and large, across the UK, covering themes such as: Homelessness; addiction; youth; community; disability; mental health; minoritised groups; medical conditions; heritage; environment and more.

We are seeking an exceptional fundraiser who can offer a strong track record of driving organisational growth in the voluntary sector. Multi-year experience in two or more of the following core service areas is essential:

• Achieving major grant funding from trusts, foundations, lottery distributors, public sector agencies or similar.
• Planning and developing successful contract tender submissions.
• Planning and developing successful fundraising strategies and action plans.
• Major Donor, Legacy or Corporate fundraising strategy and delivery

The role is varied and interesting - managing a portfolio of clients and supporting them directly or strategically with their fundraising, impact evaluation and organisational development. Our consultants are all employees and we work closely together as a supportive team, sharing and developing skills and knowledge. We anticipate the appointee may not hold experience across all core areas of our services. We will enable the appointee to focus on projects that play to their strengths and experience and provide further support and training as necessary.

Based from home (must be UK resident), with ad hoc client and team meetings/socials (all travel paid), mostly within England. All IT equipment provided. Full-time or part-time (minimum 0.8 FTE - 28 hrs).

Benefits include: 24 days paid annual leave (pro rata), 5% employers pension contribution, potential cash / annual leave bonus, CPD budget and paid CPD time + lots of opportunity to learn from our experienced consultant team.

Please note that applications will only be considered where the screening questions are fully completed.

Here's what some of our team say about working for Charity Fundraising Ltd:

"I don’t think I have ever worked with such a nice bunch of people, everyone has been very welcoming, supportive and just all round lovely" 

"I really enjoy working for CF because I get to work independently with a diverse range of interesting clients, and am also part of a great, supportive team - best of all worlds!"

“Supportive and fun team; and great to learn new ideas from others fundraising skills, knowledge and expertise”

"I love being part of such a passionate, professional team and who prides itself on building close working relationships with each other and with our clients."

The Support Officer’s key objective is to enable Mermaids to deliver exceptional, high-quality services by providing effective operational, administrative and coordination support. Working closely with the Operations Manager and across the Communities, Youth, Support Line and Training teams, the role will ensure smooth day-to-day operations, strong communication, accurate systems and consistent quality standards. By increasing organisational capacity and supporting continuous improvement, the Support Officer will allow frontline teams to focus on what matters most; delivering positive impact for the people and communities we serve. 

The Information Manager is a pivotal senior role within The Migraine Trust—responsible for shaping and developing all health information produced by the organisation. This role ensures that our information is accurate, accessible, evidence‑based and meets the highest national standards, including oversight of our Patient Information Forum (PIF TICK) accreditation. The health information we produce covers a wide range of topics from migraine treatments, management of migraine, latest research and migraine triggers. There is also an ongoing need to scope new information needs and, where identified, produce new information. The depth of health information we currently have and will produce in the future ensures that this role will offer plenty of opportunities to work with a range of stakeholders on a variety of information topics. We currently hold PIF TICK certification, which will be part of this role to maintain. You will help us maintain the quality of our health information and ensure that we comply with the charity’s writing style and branding.

Acting as the charity’s subject‑matter expert on migraine information, the postholder plays a vital strategic role in influencing organisational priorities, ensuring the public, healthcare professionals, policymakers and wider stakeholders have access to accurate, impactful and up‑to‑date content.

This role directly contributes to the Trust’s strategic ambitions by:

• Strengthening public understanding of migraine
• Reducing stigma and misinformation
• Improving healthcare navigation and outcomes
• Supporting clinical and policy change
• Enhancing organisational reach

Key tasks and responsibilities

Producing and maintaining quality information

Manage The Migraine Trust’s provision of health information in line with the charity’s annual planning cycle and the PIF TICK accreditation.  This will include: -

· Lead The Migraine Trust’s health information portfolio, ensuring alignment to annual plans, organisational strategy, and PIF TICK quality standards

· Manage the full lifecycle of health information—from scoping and research to writing, expert review, design and publication

· Reviewing and updating existing information content, ensuring it is accurate, up-to-date, accessible and produced in consultation with service users and people with lived experience, relevant medical advisors, health care professionals, the charity’s staff and other relevant specialists and organisations when appropriate

· Identify emerging gaps in information and lead the development of new materials

· Identify and engage with target groups identified in our three year strategy to identify need and produce associated materials

· Support staffs learning and build knowledge of migraine

Build key strategic partnerships to assist us in disseminating information on migraine.

· Champion the use of world class health information within the organisation, as well as displaying a high level of expertise around all our health information content

· Build and maintain strategic partnerships with healthcare professionals, professional bodies, and charity sector organisations to increase reach and influence

· Represent the charity externally as a health information expert at conferences and events

· Help to support our busy communications team to help provide messaging content for videos, blogs, responses to media requests etc

· Take responsibility for the provision of printed information materials to ensure we can continue to provide resources to suit demand, in a cost-effective manner

· Work with the communications team to identify creative and accessible ways to disseminate our information to a variety of audience

· Work closely with our valued volunteer group to gain feedback and direction on all aspects of our health information

· Explore opportunities of coproduction with other charities to further our reach

Support the evaluation and impact reporting of our information provision by regularly monitoring its use using a variety of evaluation methods and produce timely and accurate reports for both internal and external use.

· Updating and maintaining the health information web pages

· Lead the monitoring and evaluation of all health information outputs

· Produce impact reports and insights to inform strategic decision‑making, fundraising proposals, research priorities and service development

· Maintain and continuously improve data‑driven approaches to evaluating reach, accessibility and effectiveness of health information

· Keep up to date with relevant information and research on migraine

· Work with external suppliers such as designers, printers

Research

A very small aspect of this role is to be the focal point for our research administration which will include:

· Being the key point of communication and support for the research committee

· Manage administrative duties relating to new applications for research funding and current grant holders

· Co-ordinate and send out papers for research meetings (once a year maximum)

· Liaising with researchers funded by the charity and ensuring project reporting is up to date

· Liaise with the AMRC as and when appropriate

Other

· Represent the charity at appropriate external events for both the public and healthcare professionals

· Build relationships with healthcare professionals, external stakeholders and members of our community

· You may be asked to work outside of office hours or travel within the UK

· Be a supportive and participatory senior member of the team

· Abide by the charity’s policies, practices and core values

· Support diversity and equality of opportunity in the workplace.

• • nsuring project reporting is up to date
  • Liaise with the AMRC as and when appropriate

Salary: £27,500 per year, pro rata (£11,000 actual salary). 

Hours: Part time, fixed term 12 month contract, 14 hours per week (0.4 FTE)

Work pattern: Flexible, between Monday-Friday

Start date: ASAP

Location: Remote. With travel to team away days every 2-3 months. All equipment and travel for work will be paid for by the charity.

Reporting to: Head of Support Services

About Pregnant Then Screwed (PTS) 

Pregnant Then Screwed (PTS) is the leading charity working to end the motherhood penalty. Founded on International Women’s Day in 2015, our work is rooted in lived experience and delivered with fearless conviction. We campaign for change, provide support and advice, and build community with working parents across the UK. We do this with rigour, rage, and love.

With a new CEO, we’re now at a pivotal moment in our journey, and we’re looking for someone who’s excited to build with us — shaping what comes next for one of the UK’s most fearless campaigning charities.

The Role

Pregnant Then Screwed’s Tribunal Mentor Programme is a peer-to-peer support service for women and parents taking legal action against an employer for pregnancy and maternity discrimination. We match mentees with volunteer mentors who have been through the Employment Tribunal process themselves for 12 weeks of support through weekly calls. We relaunched the programme in October 2025, and now, with funding from The National Lottery, we are looking for a part time Support Services Coordinator to help us grow and maintain new mentoring matches. 

As the Support Services Coordinator, you will be responsible for recruiting and inducting mentees and volunteers onto the programme and supporting matches throughout their journey. You’ll also drive engagement with the programme, and develop recruitment strategies for potential volunteers and mentees. 

Responsibilities:

• Coordinating the Tribunal Mentor Programme and volunteers. 

• Welcoming new mentee and mentor applicants to the programme through 121 and group calls. 

• Recruitment and engagement of new volunteers and participants. 

• Monitoring our Community WhatsApp groups and responding to enquiries.

• Hosting regularly mentor and mentee online check-ins.

• Researching further support and signposting options for mentees.

• General administrative tasks, including managing volunteer and mentoring data, supporting the Head of Support Services with reporting data and responding to general enquiries. 

• Supporting our Head of Support Services with volunteer training, policy and process development. 

• Supporting other Support Services projects where necessary.

Essential Skills & Experience

• Volunteer engagement - demonstrated through experience managing or coordinating volunteers.
• Diversity, equity and inclusion focus, able to demonstrate a deep understanding of (and confidence in discussing) anti-oppression. 
• Engaging written and verbal communication skills - demonstrated through a proven ability to craft engaging newsletters, social posts or discussion prompts.
• Mentee and mentor growth and retention - demonstrated through experience in growing and sustaining a befriending or mentoring programme (or transferable skills from other types of service user engagement)
• Technologically proficient and confident - demonstrated through experience using Beacon or other CRM systems and digital work tools. 

Please note this job description is not exhaustive, and you may be required to take on additional responsibilities that are within scope of the role.

What We Offer 

• Flexible working is embedded in our culture with employees working different hours, and days of the week. 

• 34 days annual leave, including statutory bank holidays. This is pro-rata for part-time staff. 

• Paid leave between Christmas Day and New Year’s Day.

• Two paid ‘Wellbeing Days’. These are days that can be booked off with no notice and no questions asked. 

• Five days’ paid leave to care for dependents. These can be used when a dependent is unwell, for settling in days at nursery or school, or for activities such as sports day or school plays. 

• After two full years of service, employees are entitled to an additional day of paid leave for every additional year, up to a maximum of three additional days.

• Participation in a comprehensive workplace pension scheme with contributions from the organisation of 4%.

• Enhanced maternity, paternity and adoption pay. Maternity and adoption leave is paid at a rate of 100% for 20 weeks, 50% for the next six weeks, and then statutory for the remaining time. Paternity is paid at a rate of 90% for six weeks. 

• Employees work from home, with an in-person team away taking place every six - eight weeks (locations vary). 

• It is expected that all employees will engage in at least four days of training per year. Mandatory training includes: GDPR, Health and Safety, Equality and Diversity and Safeguarding training.

• All employees will be provided with a company laptop, riser, monitor, mouse and mouse mat should they need, plus £100 to spend on other office set-up needs, including stationery where necessary.

Ready to help us shape a fairer world for working mums and parents? Here’s how to apply:

Step 1: Answer our screening questions and upload your CV via CharityJob. You will need to apply by 11pm on Sunday 11th January 2026

Step 2: Shortlisted candidates will be invited to an online interview, which includes preparing a 10 minute presentation, and Q&As. We envisage interviews taking place in the last week of January or first week of February.

We are looking for an experienced Salesforce Administrator (known internally as Salesforce Specialist) to support our Systems Manager in maintaining and developing Sales Cloud and Marketing Cloud.

In this role, you will act as a strategic systems enabler, driving efficiency, data insight, and user adoption. You’ll be responsible for making updates to reports, fields, page layouts, custom objects, flows, and user management to support nurtureuk’s marketing, business development, product development, and delivery. You will play a key role in driving data accuracy and enabling smarter digital processes, as well as collaborating with internal teams and assisting with user support and training, ensuring nurtureuk’s use of Salesforce supports our organisational goals.

Nurtureuk is a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.

This role is central to nurtureuk’s digital transformation, ensuring Salesforce acts as the single point of truth for customer, training and membership data, enabling evidence-led decisions and a seamless customer experience.

Your main responsibilities will include: 

• Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows.
• Troubleshooting issues, data cleansing, and implementing secure system changes.
• Evaluating and deploying Salesforce updates, managing Mass Action Schedulers, and documenting workflows.
• Advising on system development viability and working in sandbox environments to test and deploy changes effectively.
• Providing user support, troubleshooting, and training to colleagues across the organisation.

Please see the attached job description and person specification for further details.

Dancers’ Career Development (DCD), the national charity that enables and empowers dancers to thrive professionally and personally leading up to and beyond their performance careers, seek a General Manager.

We are seeking an exceptional administrator who has experience in, or is interested in further developing, a broad knowledge of company management.

The main purpose of the General Manager role is to support the Executive Director, with the day-to-day operational management and administration of DCD.

The role will ideally suit a personable individual who enjoys varied responsibilities, working collaboratively within a highly productive, agile and supportive team.

If you are excited by this opportunity, resonate with DCD’s values and are passionate about making a positive difference to dancers’ lives, please get in touch; we would love to hear from you.

Contract: Part-time permanent role (24 hours per week)

Salary: £35,000 per annum, pro-rata

Start date: As early as possible

Location: This is a remote working role, with monthly in-person meetings which take place in London or Birmingham, with occasional additional in-person events and meetings as required by the charity. 

Benefits: 23 days holiday pro-rata plus Bank Holidays (increasing to 28 days with length of service), 5% Employers contribution to pension scheme, Health & Wellbeing package, Professional Development opportunities.

Deadline: Applications must be submitted by 9am, Thursday 22 January 2026

Further Info: Please download the Recruitment Pack from our website for full job spec and how to apply.

About the role

Alexandra Rose is a data rich organisation. Using Socialsuite, we have built sophisticated project performance dashboards and monitoring tools that underpin both our delivery and reporting. We have also strengthened how we evaluate and demonstrate the impact of our Rose Voucher projects, developing robust evaluation tools that help us understand, and evidence, how our work improves the diets, health and wellbeing of adults and children. 

We are looking for a proactive and impact driven Data and Insights Officer who shares our commitment to social justice, health equity and unlocking the power of data to influence food system change. This is a role for someone who thrives in a rapidly evolving data landscape, enjoys solving problems, and is excited about using data to drive service improvement, advocacy, and organisational growth.

You will play a pivotal role in strengthening Alexandra Rose’s use of data, ensuring our systems run smoothly, our insights are timely and actionable and our work continues to scale efficiently as our projects grow. You will support the measurement of our impact, improve how teams use data and help us tell compelling stories about how Rose Vouchers change lives.

You will be someone who:

• Enjoys working at the intersection of data, technology, and social change, and is energised by the pace of innovation in this space.

• Is adaptable and forward-looking, keeping on top of emerging tools, techniques, and technologies that could strengthen our work.

• Takes initiative, spots opportunities for improvement, and enjoys making data systems better for the teams who rely on them.

• Values collaboration and enjoys helping colleagues understand and use data confidently.

• Is committed to ethical, secure and compliant data handling, ensuring Alexandra Rose upholds the highest standards of GDPR and data-sharing practice.

Use of AI in applications 

We recognise that candidates may choose to use AI tools to support aspects of their application, such as grammar, formatting, or drafting. We understand that using AI tools in this way can help you express your strengths more clearly. However, your final submission must be a genuine, accurate reflection of your own skills, experience, and understanding of the role. 

To support integrity and transparency in our recruitment process, we ask that you include a brief note explaining where and how AI tools were used in your application. Applications that appear overly generic, inconsistent with interview performance, or rely heavily on generative AI without clear attribution may raise concerns during the selection process.

Additional information 

We want our organisation to reflect the diversity of the communities we work in, and we welcome applications from people from all backgrounds.

Socialsuite is managed by engineers in Australia. This will mean, on a number of occasions during the year, you may be required to attend meetings that start at 8am. This will be infrequent and most communication with the software providers can take place via email.

Location

London and the South East. Home working, with a requirement to regularly attend meetings and events (mainly London but on occasions project areas elsewhere in the UK) 

Duties and Person Specification

Data Analysis, Systems and Reporting

• Develop and maintain robust and accurate data systems and monitoring processes, ensuring compliant archiving to support data integrity.

• Lead the preparation, quality assurance and secure management of Alexandra Rose’s programme data, ensuring it is accurate, consistent and compliant with GDPR and data sharing requirements.

• Resolve data-related issues by collaborating with Socialsuite engineers and engaging with technical support partners as required.

• Develop and refine data dashboards, reports and performance insights that help teams, funders and partners understand how our projects are performing. 

• Share insights to support decision making, improve programme delivery, and strengthen Alexandra Rose’s evidence base.

• Support the implementation and day-to-day management of a new charity-wide CRM system, ensuring that teams can confidently and consistently use it to its full potential. 

• Contribute to the development of Alexandra Rose’s data, GDPR and digital capabilities by improving internal processes and supporting the data literacy of colleagues.

Impact and Evaluation

• Support the design, coordination and collection of baseline and follow-up evaluation activities, including surveys, interviews and focus groups. 

• Manage the collection, organisation and analysis of quantitative and qualitative evaluation data to generate clear, usable insights.

• Produce summaries, descriptive analysis and visual outputs to feed into evaluation findings and funder reports.

• Support the design, analysis and reporting of Alexandra Rose’s annual beneficiary survey, generating insights for advocacy and influencing.

Person Specification

Essential Qualifications and Skills 

• Demonstrable experience in data analysis within the charity, public health, or social care sectors (comparable private sector experience will also be considered). 

• Experience coordinating and collecting qualitative and quantitative data to inform research, projects or services. 

• Experience using CRM systems and data visualisation tools (e.g., Salesforce, Socialsuite) to support monitoring, reporting and organisational insight.

• Proven ability to handle and analyse large datasets, including creating clear charts, dashboards and performance outputs in Excel or similar tools.

• Excellent communication skills, with the ability to translate complex data into clear, accessible insights for a range of audiences.

• Strong project management skills, with experience coordinating multiple streams of work and meeting deadlines.

• Excellent understanding of GDPR, data sharing, and secure data handling compliance.

Desirable Skills 

• Experience working with groups who may have time constraints or specific communication needs, such as families with young children or individuals for whom English is a second language.

• Experience producing insights for advocacy, influencing or public facing campaigns.

• Background in public health, social care, or nutrition. 

Join us and help create opportunities that change young lives.

Career Ready is a UK-wide social mobility charity, working to empower young people with the skills, confidence, and networks they need to succeed.  We're looking for a Partnerships Manager to help transform young people’s futures. In this role, you’ll retain and grow corporate partnerships that fund our programmes and provide paid internships, mentoring, and volunteering opportunities.

You’ll lead a portfolio of corporate partners dontating five figure amounts, inspire businesses to invest in social mobility, and secure long‑term commitments that deliver real impact. Working closely with colleagues across programmes and income generation, you’ll ensure partners see the tangible difference they make while championing employer engagement at events and through networks.

We’re seeking someone with proven account management experience at a mid to high level, exceptional relationship‑building skills, and the ability to collaborate brilliantly with colleagues and partners. If you’re proactive, organised, and motivated by creating opportunities for young people, this is your chance to make a lasting difference.

For full information view our candidate pack, which is available when you click on Apply.

Closing date for applications: 9am on Monday 12 January 2026

First stage interviews: expected to take place w/c 19 January 2026

Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities. 

We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.

Cord operates in eight countries and implements programmes in the following areas:

• Empowering Women & Girls
• Accessing Fundamental Freedoms
• Climate & the Environment
• Economic Empowerment
• Supporting Stronger Societies

We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then take a look at the recruitment pack and come and join our team!

About the Role

Are you someone who is passionate about seeing positive change in our world? Can you analyse data efficiently, present information clearly, and work collaboratively?

We are looking for someone to join our Programme Operations Unit, which exists to provide support to country programme teams Finance, Programme Quality, OMEAL (Organisational, Monitoring, Evaluation, Accountability & Learning), Operations (which includes human resources facilities including digital working).

The Programme Operations Officer role reports to the Programme Quality Lead (PQL) who has overall responsibility for quality oversight of programme compliance including reporting and project implementation across Cord’s country programmes and provides support in developing overall capacity for implementing programmes. The PQL also leads on Cord’s OMEAL system linked to learning and knowledge, ensuring that impact is monitored and learning is disseminated.

The Programme Operations Officer will support the Programme Quality Lead to deliver programme quality and OMEAL oversight and support to country teams and partners. Additionally, the role will support the wider Programme Operations Unit to ensure country programmes teams have the facilities and operational systems needed to deliver their work effectively. This role work closely with country teams to ensure they have the support required and will involve travel to programme locations.

The four focus areas of the role are: programme compliance, country programme support, OMEAL, and global operational support.

This role would suit someone with M&E and project cycle experience gained within a peacebuilding or development iNGO. You will have qualitative and quantitative skills, be able to analyse data efficiently, present information clearly, and work collaboratively demonstrating understanding the needs of a range of stakeholders.

If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.

Application Instructions

To apply please send you CV and a covering letter that explains your interest in Cord and the role, and details how you fulfil the requirements of the role.  

This is a UK based remote role and applicants must have the right to work in the UK and the ability to travel to Coventry for team meetings. 

Can you help us keep changing lives and breaking the cycle of reoffending for good? With demand for our work continuing to grow, we are excited to be welcoming a Fundraising Manager to join our team.

In this role you’ll work closely with our CEO and operations team to deliver our annual fundraising targets, focusing on trusts and foundations, major donor and corporate giving and the occasional fundraising event/external opportunity.

We are a small staff team with a large cohort of volunteers and we are all passionate and committed to our mission to stop reoffending and ensuring the best outcomes for the men we support.  We don’t have an office and staff are either home based or work in one of the prisons, depending on their role.  We stay connected through regular team meetings (online and in person), 1-1 line management support and ongoing training. This post would be home based but you will need to be able to travel to attend occasional meetings in London, West Midlands and Oxfordshire.

This is new role for Trailblazers, and we are looking for someone whose values align with the charities and believes in the impact of our work. You will be proactive, a good communicator, with a talent for building relationships and full of ideas.  You will be experienced in all aspects of trusts and foundations fundraising which is the main source of income for the charity.  Experience of diversifying income streams, major donor/corporate giving and creative ways of engaging new and existing donors would also be required.  You’ll have the freedom to shape and implement your own systems and processes and lead on developing a fundraising strategy, with full support from the CEO and wider team.