Support service manager jobs in Cardiff
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Communities Manager x2
Contract type: 12-month fixed term contract
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Mobile worker with regular travel expected across either the North East OR London and the South East of England (typically 1-2 days a week, with occasional overnight stays) plus occasional travel elsewhere in the UK.
Salary range: £44,000 - £49,000
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role
As a Communities Manager, you will play a vital role in building trusted relationships with communities, community organisations and partners to ensure the voices of people affected by cancer are heard, valued and embedded in decision-making.
You will provide leadership and expertise in community engagement, helping to empower and mobilise communities to influence improvements in cancer care and support. Working collaboratively across Macmillan and with external stakeholders, you will develop sustainable community networks, strengthen local capacity and capability, and support communities to become equal partners in co-design and systems change initiatives.
This is an exciting opportunity for someone who is passionate about tackling health inequities, building meaningful partnerships and creating lasting impact for underrepresented and marginalised communities.
Key responsibilities:
- Build and maintain strong relationships with community organisations, grassroots groups and system partners.
- Develop and deliver community engagement plans that increase participation and amplify underrepresented voices.
- Support communities to influence decision-making, service design and systems change initiatives.
- Identify opportunities to strengthen community capacity, capability and sustainable networks.
- Use insight and data to prioritise communities where the greatest gaps exist.
- Support community organisations to access funding, resources and campaigning opportunities.
- Plan and deliver community engagement activities and events.
- Measure and evaluate the impact of community engagement and participation activity.
About you
- Experience of community engagement, partnership development and stakeholder management.
- Experience of building relationships and working collaboratively across diverse communities and organisations.
- Deep understanding of and passion for tackling inequities and amplifying the voices of marginalised communities.
- Strategic thinking and ability to work effectively in a matrix environment.
- Knowledge of co-design, co-production and community-led approaches.
- Strong communication, influencing and interpersonal skills.
- Ability to use insight and data to inform decisions and drive impact.
- Understanding of the wider health and care system (desirable, not essential)
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment process
Application deadline: 23:59 on Sunday 2nd August
1st stage interviews: Online interviews will take place on the week commencing 17th August (exact dates TBC)
2nd stage interviews: Online interviews will take place on the week commencing 24th August (exact dates TBC)
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So we can support you to be at your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This role will join an ambitious programme developing the capacity of the Libraries Connected public library networks. We want to help them evolve as strategic partnerships able to deliver social impacts at scale and to secure resources and investment from national, regional and sub-regional government. Be key to the development of libraries as essential social infrastructure, and help them secure the resources they need to make an impact.
The role is part of a small team of two Regional Managers, supported by an Administrator.
By developing our existing regional networks into formal, resourced structures we can enable the regions to:
- Secure investment for the service and for the libraries from regional and devolved / combined authority funds.
- Create unique regional offers to meet specific needs across and within the regional areas.
- Deliver at scale. For example, the Yorkshire & Humber regional network has 15 library services, and 348 library buildings.
- Create opportunities for cost saving – through joint procurement and shared / collaborative services.
- Share good practice and experience on a formal and integrated basis.
We have 9 regional networks in England, covering all library services and ranging in size from 9 to 33 services. Within each region they provide hundreds of library branches, thousands of staff, and serve millions of service users. They have a long tradition of working together as peer support networks and to deliver activities such as festivals, marketing, and staff training.
Please see the attached job description for a full description of the role, including person specification.
Frequent travel within the UK may be required for the role.
About Libraries Connected
We are an independent charity that supports, promotes and represents public libraries. Our work is driven and led by our membership, which includes almost every library service in England, Wales, Northern Ireland and the Crown Dependencies (Guernsey, Jersey and the Isle of Man).
Across the areas we serve there are 176 individual library services with around 3,000 library branches serving over 61 million people.
Our unique approach is to bring these services together to share experience, expertise and evidence – driving innovation and impact across the public library sector.
While senior library leaders sit on our board and committees, we work with library staff at all levels.
As well as providing practical support, training and advice to libraries, we represent them to government and raise their profile in the media. We also develop and lead national library projects with cultural, academic and corporate partners.
We work to a strategic plan that runs until 2027, organised around four themes: drive, grow, connect and engage.
We generate income from membership subscriptions, commissioned services, events and grants. As an Arts Council Investment Principle Support Organisation, part of our core funding in England comes from the Arts Council to help embed their Investment Principles across the library network.
Our values
- We are supportive. We respond to the varied, emerging needs of our members and their communities to enable libraries to learn from each other, and other sector leaders, so that they can safeguard and improve their services.
- We are inclusive. We work with our members and partners to design and deliver our work and to determine our strategic priorities because we are committed to representing the diverse communities and libraries which we serve.
- We are open. We are in constant communication with our members and partners on all levels to learn from their experiences, reflect on our practice and develop our services. We welcome challenge and new directions for our work.
- We are ambitious. We believe that libraries are an essential part of the solution to a range of society’s needs. We promote innovation and collaboration to ensure that libraries are recognised locally and nationally.
Working at Libraries Connected
We are a friendly, collaborative team of around 20 staff based all around England and Wales.
We value diversity and are committed to promoting an inclusive working environment. We strongly believe that inclusive and diverse organisations are not only better places to work, they are more innovative, make better decisions and are more successful. We value people who bring unique perspectives and knowledge to our team.
We want to make our recruitment process as fair as possible. To reduce bias, we shortlist candidates based on their responses to up to six application questions. These are designed to tell us about your values, experience, attitudes to work, and transferable skills. We do not ask for a separate cover letter or supporting statement.
We offer flexible working as standard, helping work fit around family and caring responsibilities. Many of our staff work their hours in different ways, including flexi time and compressed hours. We are open to discussing what would work for you and be possible for the role.
All roles are remote and are open to applicants who live anywhere in the UK. We provide staff with a home office set-up including laptop, monitor and phone. There is the option to work from our central London office or use a co-working space if it is not possible to work from home.
We welcome requests for adjustments to our standard recruitment processes for anyone who needs them.
Our vision is an inclusive, modern, sustainable and high-quality public library service at the heart of every community in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
TeenTech is dedicated to empowering young people and inspiring their interest in technology, the applied sciences, digital, construction, engineering, and maths Through innovative programmes, events, and educational initiatives, we help students discover exciting opportunities and build confidence in their future careers. We are increasing our output and looking for a new member to join our highy committed team.
TeenTech Values
At TeenTech, the safety and wellbeing of young people are our top priorities. We are committed to ensuring that all our programmes, events, and initiatives adhere to robust safeguarding standards. Our team works diligently to create secure environments where participants can explore STEM opportunities with confidence, supported by clear guidelines and procedures that protect every child and young person involved.
Role: Project Manager
We are seeking a highly organised, proactive, and enthusiastic Project Manager to coordinate our TeenTech activities. You will be working within a highly experienced team (including lead project managers) and the successful candidate will play a pivotal role in delivering and co-ordinating impactful projects that engage teenagers and schools across the UK.
Main Responsibilities
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Co-ordinating school/college participation in our activities.
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Supporting the planning, execution, and delivery of TeenTech projects from inception to completion.
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Monitor project progress, reporting regularly to project leads.
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Develop and maintain timelines, project documentation, and risk assessments.
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Promote TeenTech initiatives via events, presentations, and communications.
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Evaluate project impact and implement continuous improvements.
Person Specification
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Proven experience in project management, ideally within education, youth engagement, or STEM fields.
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Exceptional organisational and communication skills.
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Ability to work collaboratively with diverse teams and stakeholders.
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Experience in managing multiple projects and meeting deadlines.
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Passion for inspiring young people and promoting STEM opportunities.
Location & Working Arrangements
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This role is open to UK-based candidates who have the legal right to work in the UK.
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The position is primarily home-based (remote), with attendance required at in-person events throughout the UK.
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The successful candidate will be expected to travel to approximately 12–18 events annually. Depending on the event location, this will usually involve an overnight stay.
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Terms: 12 month contract. There may be an opportunity to extend.
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Working pattern: Part-time role, flexible working (30 hours) per week.
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Salary: £30,000–£32,000 FTE (pro rata 0.8FTE).
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We welcome applications from both employed candidates and self-employed contractors. Terms will be discussed with shortlisted applicants.
How to Apply
If you are excited by the prospect of making a difference and leading dynamic projects at TeenTech. Please read the following carefully.
Apply using the application link below.
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Closing date:August 5th 2026
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Attach your CV (PDF, max. two pages).
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Include a cover letter explaining why you are suitable for the role, highlighting your relevant experience and why you want to work with TeenTech.
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Applications that do not include the requested information may not be considered.
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We will interview candidates on a rolling basis.
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Anticipated start date:September 2026.
While we recognise that candidates may use tools within their application, we’re especially keen to hear your own voice and your own enthusiasm for this role.
The successful applicant will be required to have an enhanced DBS check.
TeenTech is committed to equal opportunities and welcomes applications from all sections of the community.
The client requests no contact from agencies or media sales.
About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. We’re looking for a new Philanthropy Manager, homebased in the South East of England, to join our expanding Philanthropy Team. The Philanthropy Team supports the RNLI by working with individuals who are passionate about our work and want to make a difference through high-value gifts.
This is an exciting time to join the team as we are about to embark on a £150m capital appeal which the Philanthropy Team will be a key part of delivering. This is a new role, our second in the South East, and you will work closely with our experienced Philanthropy Manager who has been managing the whole area. You will have a dedicated geography of focus around but not exclusive to Essex, Kent, East Sussex, West Sussex, Surrey and part of London.
Some of the benefits
- Flexible working
- 26 days’ annual leave plus Bank Holidays
- Competitive pension scheme
- Life assurance
- Health and dental cash plan option
- Training & Development in Major Giving
Your role
As a Philanthropy Manager, you will be tasked with focus on the following areas:
- Growing and managing a portfolio of up to 70-90 major donors, to solicit and close five, six and seven figure gifts
- Building compelling cases for support that inspire and align with donors’ interests and identified needs
- Developing and hosting a small number of engagement, prospecting, and recognition events
- Providing excellent customer service and stewardship
About you
We’re looking for someone who loves meeting people and has a natural aptitude for selling and prospecting. You’ll thrive on developing relationships, inspiring others in the work of the RNLI. Your great communication skills will allow you to flex your style to a wider range of audiences, whether colleagues, senior stakeholders, donors or prospects. You’ll be self-motivated working as part of a remote team and be comfortable working outside regular office hours and travelling occasionally within the rest of the UK and Ireland as the job demands.
To be considered as a Philanthropy Manager, you will need:
- Ideally you will be able to have easy access to your key geographical areas highlighted above
- Relevant or transferable experience of account managing and developing and maintaining excellent relationships with individuals. You excel at Customer Service.
- Experience of working with stakeholders at all levels both internal and external, securing and managing meetings with senior stakeholders, flexing style to the audience.
- Excellent numerical skills and ability to prepare financial information, and ability to discuss and present complex information, and the ability to communicate with passion and authority
- This post requires a valid driving licence
So, as a Philanthropy Manager if you have the drive and enthusiasm to be part of our One Crew to achieve our Philanthropy goals and want to see how you can support our organisation’s aim to reduce drowning, this could be the role for you. To apply, please visit our jobs page.
Closing date: 9 August 2026.
Interview date: 18 August 2026.
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
About Bank Workers Charity
We’re the charity for past and present bank employees and their families – here when life gets tough.
Every year, we help thousands of people navigate challenges like financial problems, mental health concerns, housing issues and more. We do that through free, confidential support-from expert advice and specialist referrals to financial grants.
We believe everyone deserves support when they need it most and we work hard to make sure that happens. If you care about making a real difference to people’s lives, you’ll be in good company
About the role
We are looking for an experienced and compassionate Interim Visiting Caseworker to join our Services & Grants team for 12 months. This home-based role will support clients across the North West of England, with regular travel to meet clients and work with partners.
You will manage a varied caseload, complete in-depth assessments by phone, video call or face to face, and provide practical advice, advocacy and ongoing support to clients experiencing crisis, distress, financial difficulty, disability, long-term health conditions or other complex challenges.
Key responsibilities
- Assess client needs and agree tailored support plans.
- Provide advice and guidance on welfare benefits, budgeting, housing, employment, care, debt and wellbeing.
- Support benefit checks, mandatory reconsiderations and appeals where appropriate.
- Prepare clear case notes and grant reports and maintain accurate records.
- Work with statutory agencies, partners and referral organisations to secure the right support for clients.
- Follow safeguarding, confidentiality, data protection and lone working procedures at all times.
About you
You will have significant experience supporting people in distress or crisis, including people living with disability, long-term health conditions or complex personal circumstances.
You will be confident managing a caseload, assessing needs, prioritising effectively and building trust while maintaining clear professional boundaries.
- Strong knowledge of welfare benefits and client support services.
- Excellent communication, administration and report-writing skills.
- Ability to work independently from home and travel regularly across the North West.
- Willingness to travel to London at least once a month, and more often where required.
- Experience of grant administration, partnership working, CRM systems or benefit appeals would be advantageous.
What we offer
We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.
Our benefits include
- 28 days holiday, plus statutory bank holidays
- 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions
- A wide range of employer funded wellbeing experiences through Heka
- Flexible benefit provision (including Bupa plan, cycle to work, payroll giving and electric car scheme)
- Group Life Cover (three times annual salary)
- Weekly wellbeing half hour
- Employee Assistance Programme
If you are a skilled caseworker who can quickly build relationships, provide practical and compassionate support, and make a meaningful difference to people facing challenging circumstances, we would welcome your application.
The client requests no contact from agencies or media sales.
Teenage Cancer Trust is the only UK charity dedicated to providing specialised nursing care and support for young people aged 13–24 with cancer. Every day, seven young people in the UK hear the words “you have cancer”, and Teenage Cancer Trust ensures they do not face it alone.
The charity funds specialist nurses and youth support teams in hospitals across the UK and provides vital emotional, practical and psychological support for young people and their families during and after treatment.
Regional fundraising is a core income stream for Teenage Cancer Trust, generating income through a combination of community and corporate fundraising. Supporters are often personally connected to the cause, including young people, families and communities directly impacted by cancer, making this a highly rewarding fundraising environment.
Teenage Cancer Trust is now seeking a Senior Relationship Manager (West Scotland) to grow and develop income across the West of Scotland. With an individual income target of c.£130k and a combined Scotland regional target of c.£260k across East and West Scotland, this role will play a key part in strengthening existing relationships while identifying and developing new fundraising opportunities across a region with significant growth potential.
Reporting to the Regional Fundraising Area Manager, you will be responsible for building long-term supporter relationships and developing strategic area plans to maximise fundraising opportunities. You will also work closely with frontline nursing teams, volunteers and colleagues across the organisation, ensuring supporters experience the impact of their fundraising while helping identify new opportunities across both community and corporate audiences.
As Senior Relationship Manager, you will:
- Manage and grow a portfolio of community and corporate supporters across West Scotland
- Deliver an individual income target of c.£130k across community and corporate fundraising
- Develop strategic area plans to drive sustainable income growth
- Build, steward and retain high-value supporter relationships
- Coach and mentor Relationship Managers, supporting their development
- Identify and develop new fundraising opportunities across community and corporate audiences
- Work closely with frontline teams to share powerful supporter stories and demonstrate impact
- Monitor income performance, manage pipelines and proactively mitigate risk
- Build strong relationships with volunteers, corporate partners and local communities
- Represent Teenage Cancer Trust across the region, building networks and raising awareness
Essential skills and experience:
- Experience of community, corporate or regional fundraising
- Proven ability to build and grow long-term supporter relationships
- Track record of delivering income against fundraising targets
- Excellent relationship-building, networking and stakeholder management skills
- Ability to coach, mentor or support the development of colleagues
- Confident developing fundraising plans and identifying new income opportunities
- Good financial planning, pipeline management and reporting skills
- Excellent communication, influencing and storytelling skills
You’ll need access to a vehicle as there is a requirement to be able to travel across the region to attend meetings, events and training.
Desirable, but not essential:
- Knowledge of managing high-value or complex supporter relationships
- Exposure to both community and corporate fundraising
- Experience working with volunteers and close-to-cause supporters
- Knowledge of the West Scotland fundraising landscape, ideally Glasgow
Employee benefits include:
- Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day to day work and refocus.
- Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
- Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
- Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
- Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
- Health Cashback Plan: access a health cashback plan to cover medical expenses.
- Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
- Discount scheme: access exclusive savings at various high street retailers and gyms.
- Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.
We’re here to give every young person facing cancer the best care and support.



Do you want to make a real difference to the lives of people affected by kidney disease?
We’re looking for an experienced manager who wants to be part of work that genuinely transforms lives.
About Kidney Care UK
There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people. There are one million people in the UK who have CKD but are not aware of it.
Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.
About the Patient Support Service
The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.
About the role
We are looking for a passionate and inspirational individual to lead our Patient Support service across Scotland & Northern Ireland. You and your team will reach kidney patients at their point of need and ensure they are supported or signposted to the services that will improve their wellbeing and maximise outcomes in line with the objectives of the service as directed by the Programme Manager/Head of Service.
Alongside our other Regional Managers, you will be the national face of Kidney Care UK patient support services, raising awareness of the service and the Charity and building strong relationships with the kidney patients, renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in your regions.
Key Responsibilities
- Lead a team of five Patient Support Officer’s to deliver an accessible, valued and effective service across your designated region. Responsibility for the training, development and wellbeing of the regional team.
- Lead the delivery of Kidney Care UK service and funder required outcomes into service delivery aligned with the Kidney Care Patient Support service strategy.
- Through in-person attendance at stakeholder events and meetings, build strong relationships with key decision makers and influencers in health and care commissioning and delivery in your region.
- Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact on patient experience and outcomes.
- Using data and insight, report internally and externally with updates on regional issues, needs and challenges to inform service development.
- Manage the budget designated for your region, keeping accurate records of expenditure and reporting.
- Act as an organisational Designated Safeguarding Person in accordance with policy and procedures.
About you
We’d love to hear from you if you have:
- Understanding of the workings of NHS patient care pathways.
- Experience of delivering patient support services in a kidney or related health condition environment.
- Understanding of kidney disease and the needs of people with kidney disease, their families and their carers.
- The ability to influence, inspire and effectively manage a team.
- Excellent interpersonal skills including the ability to listen, with experience in building credibility with senior external stakeholders and managing relationships with diplomacy.
Experience of working within an NHS charity or large health related fundraising environment is highly desirable,as is understanding of relevant UK benefits legislation and entitlements.
Please note: You must live within one of the regions (Scotland or Northern Ireland) and have the ability to travel within those regions independently and on a regular basis. There may also be some travel across the UK.
What we offer
Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:
- Flexi-time – we are flexible about start and finish times, and flexible about your location.
- Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
- Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
- Health cashback plan – ability to claim back a wide variety of routine medical treatments.
- Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
- Cycle2Work scheme
- Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.
Apply today
If you feel the role is for you we’d love to hear from you.
Press Apply, where you will be asked to upload a recent CV which includes a cover letter. In your cover letter please demonstrate in no more than 2 sides of A4 how you meet the person specification within the job description.
CVs submitted without a cover letter will automatically be rejected.
Closing Date: 3rd August (9am)
Provisional Interview Dates:
Ist stage interviews: 7th or 10th August
2nd stage interviews 18th August
Please note we will be reviewing applications as they come in and may choose to close the advert early.
We look forward to hearing from you.
We are the UK's leading kidney patient support charity



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At HOPE worldwide UK, we believe everyone deserves the opportunity to overcome poverty and fulfil their God-given potential. We have helped over 8,000 people experiencing homeless in London find a place to call home, and empower communities around the world to access education, healthcare and economic empowerment opportunties. Could you help us build on that impact as HOPE worldwide UK’s first dedicated Fundraising Manager?
About HOPE worldwide UK:
HOPE worldwide UK is a Christ-centred charity with a mission to empower people to overcome poverty and homelessness through compassionate service. In the UK, we help people who are homeless access and sustain suitable accommodation and deliver holiday clubs for at risk children. Internationally, we partner with locally-led programmes that provide practical support including education, humanitarian aid, vocational training and healthcare. We are part of the wider HOPE worldwide international family - serving communities through a shared commitment to dignity, compassion and practical action.
The Opportunity:
We are seeking an experienced Fundraising Manager to grow support for our work in the UK and internationally.
You will lead the implementation of our 2026–2028 fundraising strategy, develop compelling supporter journeys and creating inspiring propositions that connect donors with the difference their generosity makes. Working closely with the CEO, Senior Management Team and Fundraising Committee, you will bring focus, energy and professional fundraising expertise to a charity with a loyal supporter base and significant potential for growth.
Key Details:
Location: UK (Flexible: Remote or Hybrid if preferred). There will be a few in-person meetings/events in our London office or other specific venues each year, with flexibility to work where convenient (office or home) most of the time.
Hours: Part-time, 3 days per week (0.6 FTE). Flexibility over how hours are distributed across the week.
Salary: £37,000 – £43,000 FTE, pro rata (c. £22,200 - £25,800 for 3 days per week), depending on experience
Start Date: September (negotiable)
Contract: Permanent
Benefits: 5% Employer Pension Contribution; 25 days annual leave plus bank holidays
What You will do:
- Lead the delivery of HOPE worldwide UK’s fundraising strategy, with clear plans, priorities, KPIs and income targets.
- Develop a compelling case for support that inspires existing donors, re-engages lapsed supporters and reaches new and younger audiences.
- Design and deliver segmented supporter journeys across individual giving, regular giving, appeals and stewardship activity.
- Support the growth of sustainable income from high-potential streams including trusts and foundations, major donors, legacy giving, challenge events and corporate engagement.
- Work with programme colleagues to capture impact, develop strong donor reports and translate frontline insight into persuasive fundraising propositions.
- Oversee the effective use of the fundraising CRM, improving data quality, segmentation and insight-led decision making.
- Manage, mentor and encourage the Communications & Fundraising Team, creating clarity, focus and momentum.
- Ensure all fundraising activity is legal, ethical and compliant with the Code of Fundraising Practice, data protection requirements and internal policies.
This job is for you if you:
- Enjoy building relationships, telling powerful stories, and helping supporters see how their generosity creates lasting change in a Christian context.
- Combine strategic thinking with practical delivery.
- Are a confident, competent and values-led communicator.
Essential requirements:
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Faith: A faithful follower of Jesus Christ, committed to the vision and values of Hww UK.
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Experience: Demonstrable success in fundraising, with a strong track record in individual giving and recurring gift growth.
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Strategy: Experience in building or delivering a successful fundraising strategy and compelling cases for support.
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Communication: Excellent storytelling skills with the ability to tailor messages for different audiences (faith-based, secular, and younger donors).
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CRM and Data: Confident user of a fundraising CRM, able to manage data, segment supporters and use insight to inform decisions.
We know that there will be strong candidates who will not fit all the criteria, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
Desirable experience and skills:
- Experience in a faith-based, homelessness, poverty relief or international development charity.
- Knowledge of legacy fundraising, trust fundraising or major donor relationships.
- Experience of community, church or challenge event fundraising.
Why Join Us?
This role offers real ownership: the chance to shape systems, strengthen supporter relationships and build sustainable income that directly supports people experiencing poverty in the UK and overseas. If you are motivated by faith, compassion and measurable impact, we would love to hear from you.
Equal Opportunities:
In light of the Christian ethos of the Charity and the nature and context of the work to be undertaken by this role, it is considered that there is an occupational requirement for the Fundraising Manager to be a practising Christian in accordance with Schedule 9 of the Equality Act 2010.
Candidates will require Right to Work in the UK.
The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us.
How to apply:
Please submit a CV and cover letter outlining your motivation, skills and experience.
Shortlisted applicants will be invited to online interviews during August.
We look forward to hearing from you!
Our mission is to empower people to overcome poverty and homelessness through our compassionate service.

Support Coordinator
This is an exciting opportunity to join our team in Birmingham & Solihull.
We’re looking for enthusiastic, motivated and well organised individuals to join us in delivering a comprehensive Stroke Recovery Service across the region.
Position: 000031 Stroke Association Support Coordinator
Location: Home-based, Birmingham & Solihull. However, extensive travel across the region will be required as part of this role (will include team meetings and other work-related meetings)
Hours: Part-time, 21 hours per week
Salary: Circa £17,000 per annum (FTE circa £28,300 per annum)
Contract: Our services are contracted, we currently have funding until 31 March 2027
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.
Closing Date: 09 August 2026
Interview Date: 25 or 26 August 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Stroke Association Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.
Key responsibilities will include:
· Working with the local Health and Social services to receive referrals to support stroke survivors and their careers.
· Providing personalised information, advice and support to address any needs identified.
· Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan.
· Providing regular reviews to support people in establishing and achieving their own personal goals
About You
You will:
· Have a background in a caring and/or charity profession supporting people with disabilities.
· Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
· Have experience of working with people who may have additional communication support needs.
· Be proficient in using Microsoft applications, including Word and Excel and experience using IT systems to record and maintain beneficiary data.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Applications
You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
You will be able to view the role profile when you apply.
Stroke Association
Finding strength through support
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Support Coordinator
We’re looking for an enthusiastic and motivated individual to join our South West London Team. Reporting to Service Delivery Coach, Gavin Hughes.
Position: 000028 Stroke Association Support Coordinator
Location: Home-based, South West London – Fixed Term Contract until 31st March 2027. However, regular travel will be required as part of this role (will include team meetings or other work-related meetings).
Hours: Part-time, 28 hours per week
Salary: Circa £22,600 per annum (inner London weighting £3,950 per annum/pro rata or outer London weighting £2,457 per annum/pro rata may be applied in accordance with where you live) (FTE circa £28,300 per annum plus any London weighting if applicable)
Contract: Fixed Term Contract until 31st March 2027
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.
Closing Date: 2 August 2026
Interview Date: 12 August 2026, London EC1V 2PR
The Role
Key responsibilities will include:
· Organise and facilitate effective service communication for the benefit of stroke survivors and carers in understanding and achieving their goals.
· Ensure that timely, confidential and accurate records are kept on our CRM data base and all data is in line with our retention policy and GDPR compliant.
· Develop and manage service volunteers to support service delivery for stroke survivors and carers as required.
About You
You will have experience in:
· Providing person centred support to empower vulnerable people or people with a disability or long term health condition and their carers
· Ability to nurture emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
· Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face to face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)
This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
Applications
You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.
You will be able to view the role profile when you apply.
Stroke Association
Finding strength through support
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Title: Project Manager
Reports to: Board of Trustees
Location: South Wales / Hybrid
Hours: 37.5hrs/week
Salary: £30,000 - 35,000 / annum
Closing Date: Friday 7th August 2026
Start Date: 1st September 2026
Job Purpose
The Mullany Fund (TMF) is an award-winning South Wales charity focused on increasing social mobility through education. The role oversees the strategic direction and delivery of TMF’s bilingual e-mentoring programme (Together Making Futures), supporting disadvantaged young people aged 14-19 in Wales. The manager will be supported by an admin assistant to deliver programme operations and stakeholder communications. The programme manager will help maintain and grow stakeholder relationships, continually improve programme resources to ensure impactful mentoring and sustained engagement.
Key Responsibilities
- Contribute to fundraising, by writing grant applications, and sustainability strategies.
- Lead and manage the e-mentoring programme, including strategic planning, financial oversight, and reporting to trustees and donors.
- Oversee and deliver e-mentoring sessions, Insight talks, Future Routes programme and expand work experience placements for mentees with local STEM employers..
- Maintain and develop relationships with education providers, mentors, mentees, business, industry, and university partners.
- Manage communications with stakeholders, including day-to-day queries, press requests, and public relations.
- Support mentor and mentee registrations, DBS checks, and database management.
- Develop and deliver weekly themes, messages, and training materials.
- Monitor and evaluate programme outcomes, including quantitative and qualitative data collection and analysis.
- Support recruitment and engagement of mentors and mentees alongside the Growth and Engagement Officer.
- Develop TMF’s social media and digital presence alongside the admin and communication assistant.
- Ensure safeguarding, health and safety, and equal opportunities policies are upheld.
- Organise trustee meetings, facilitate action points, and maintain project documentation.
- Undertake other duties as required to support the charity’s mission.
Essential Qualifications & Experience
- GCSEs (or equivalent) in Maths and English; A Levels and Degree (or equivalent).
- Experience in project management, education sector, and monitoring/evaluation.
- Strong organisational, written, and oral communication skills.
- Ability to work independently and as part of a team.
- Computer literacy (Excel, Word, Outlook).
- Commitment to confidentiality, equal opportunities, and professional standards.
- Ability to work flexibly and prioritise competing demands.
- Enhanced DBS check required for working with young people under 18.
- Driver’s license
Desirable
- Ability to communicate through the medium of Welsh.
How to Apply?
If you want to apply for this post, please supply your CV and a personal statement (2 pages max) outlining why you believe you are the right person for this role.
Teitl y Swydd: Rheolwr Prosiect
Yn Atebol i: Bwrdd yr Ymddiriedolwyr
Lleoliad: De Cymru / Gweithio Hybrid
Oriau: 37.5 awr yr wythnos
Cyflog: £30,000 – £35,000 y flwyddyn
Dyddiad Cychwyn: Dydd Mawrth 1 Medi 2026
Dyddiad Cau: Dydd Gwener 7 Awst 2026
Diben y swydd
Mae Cronfa Mullany (The Mullany Fund) yn elusen arobryn yn Ne Cymru sy'n canolbwyntio ar gynyddu symudedd cymdeithasol drwy addysg. Mae'r rôl hon yn gyfrifol am arwain cyfeiriad strategol a darparu rhaglen e-fentora ddwyieithog TMF (Together Making Futures), gan gefnogi pobl ifanc ddifreintiedig rhwng 14 a 19 oed ledled Cymru. Bydd y Rheolwr Prosiect yn cael ei gefnogi gan Gynorthwyydd Gweinyddol i gyflawni gweithrediadau'r rhaglen a chyfathrebu â rhanddeiliaid. Bydd hefyd yn helpu i gynnal a datblygu perthnasoedd â rhanddeiliaid, gan wella adnoddau'r rhaglen yn barhaus er mwyn sicrhau mentora effeithiol ac ymgysylltiad hirdymor.
Prif Gyfrifoldebau
- Cyfrannu at godi arian drwy ysgrifennu ceisiadau grant a datblygu strategaethau cynaliadwyedd.
- Arwain a rheoli'r rhaglen e-fentora, gan gynnwys cynllunio strategol, goruchwyliaeth ariannol, ac adrodd i'r ymddiriedolwyr a'r cyllidwyr.
- Goruchwylio a darparu sesiynau e-fentora, sgyrsiau Insight, rhaglen Future Routes, ac ehangu cyfleoedd profiad gwaith i fentoreion gyda chyflogwyr STEM lleol.
- Cynnal a datblygu perthnasoedd ag ysgolion, colegau, mentoriaid, mentoreion, partneriaid busnes, diwydiant a phrifysgolion.
- Rheoli cyfathrebu â rhanddeiliaid, gan gynnwys ymholiadau dydd i ddydd, ceisiadau gan y wasg, a chysylltiadau cyhoeddus.
- Cefnogi cofrestru mentoriaid a mentoreion, gwiriadau DBS, a rheoli'r gronfa ddata.
- Datblygu a chyflwyno themâu wythnosol, negeseuon ac adnoddau hyfforddi.
- Monitro a gwerthuso canlyniadau'r rhaglen, gan gynnwys casglu a dadansoddi data meintiol ac ansoddol.
- Cefnogi recriwtio ac ymgysylltu mentoriaid a mentoreion ochr yn ochr â'r Swyddog Twf ac Ymgysylltu.
- Datblygu presenoldeb TMF ar y cyfryngau cymdeithasol a llwyfannau digidol ochr yn ochr â'r Cynorthwyydd Gweinyddol a Chyfathrebu.
- Sicrhau bod polisïau diogelu, iechyd a diogelwch, a chyfle cyfartal yn cael eu gweithredu.
- Trefnu cyfarfodydd yr ymddiriedolwyr, cydlynu pwyntiau gweithredu, a chynnal dogfennaeth y prosiect.
- Ymgymryd ag unrhyw ddyletswyddau rhesymol eraill i gefnogi cenhadaeth yr elusen.
Cymwysterau a Phrofiad Hanfodol
- TGAU (neu gymhwyster cyfatebol) mewn Mathemateg a Saesneg; Lefel A a gradd (neu gymhwyster cyfatebol).
- Profiad o reoli prosiectau, gweithio yn y sector addysg, a monitro/gwerthuso.
- Sgiliau trefnu, ysgrifennu a chyfathrebu llafar rhagorol.
- Y gallu i weithio'n annibynnol ac fel rhan o dîm.
- Sgiliau cyfrifiadurol da (Excel, Word ac Outlook).
- Ymrwymiad i gyfrinachedd, cyfle cyfartal a safonau proffesiynol uchel.
- Y gallu i weithio'n hyblyg a blaenoriaethu gofynion sy'n cystadlu â'i gilydd.
Sut i Wneud Cais?
Os hoffech wneud cais am y swydd hon, anfonwch eich CV ynghyd â llythyr eglurhaol yn amlinellu pam rydych yn credu mai chi yw'r person cywir ar gyfer y rôl hon.
We’re seeking a Project Support Officer to become part of RBL’s skilled and innovative Change and Transformation team.
With a growing number of strategic projects, our Change and Transformation team at RBL is committed to maintaining its successful achievements so we have a Permanent opportunity for a Project Support Officer to join us and be part of this journey.
Together, the Change and Transformation team take great pride in managing a diverse portfolio of projects, playing a pivotal role in supporting the organisation to deliver change-working closely with our Executive team, as well as other senior leaders and colleagues across the charity to provide expertise in project, and change management.
As a key member of the Change and Transformation, you’ll play a central role in supporting Project Managers to manage competing priorities across the Portfolio, coordinating schedules and ensuring timely delivery of outcomes.
The successful candidate will be proactive and highly organised, with excellent communication skills, and experience working in project-based environments.
Some of the key areas of responsibility are as follows:
- Support end-to-end project delivery by maintaining plans, standards, and controls across the project lifecycle
- Assist Senior / Project Managers with tracking project financials, resource allocations and timely identification and reporting of risks, issues and variances
- Coordinate and produce high-quality project documentation and reporting, including status reports and governance packs, ensuring accuracy, timeliness, and alignment
- Support and administer project boards and meetings, including scheduling, preparation of papers, note-taking, action tracking, and maintaining records
- Build and maintain effective working relationships with internal and external stakeholders, coordinating communications, supporting content creation, and acting as a trusted point of contact on project processes, standards, and reporting requirements
You will be expected to travel regularly in the course of your work including regularly to London, Haig House. You will be contracted to your home address, where you will be expected to work when not travelling.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Interview Dates: virtual interviews 5th and 6th August 2026
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience tothe UK's leading charities.
The Opportunity
At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.
From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.
Role overview
This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders.
The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.
The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.
Key Responsibilities
Reporting and insights
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Produce weekly, fortnightly, monthly, and campaign reports for charity partners.
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Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.
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Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.
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Support the development of benchmarking documents and trend analysis across accounts.
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Prepare meeting notes and action logs following account meetings.
Moderator support
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Assist with onboarding new moderators, including arranging inductions and sharing key documentation.
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Support the creation and maintenance of moderator handbooks and guidance documents.
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Identify recurring learning themes and help coordinate quality assurance and development activity.
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Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.
Account administration
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Support the onboarding of new charity partners, including helping to create and maintain moderation packs.
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Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.
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Assist with meeting preparation, minute-taking and action tracking.
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Ownership of rota administration and maintain awareness of moderator availability.
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Coordinate internal documentation and process improvements.
Service development
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Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.
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Support the creation of internal resources, templates and standard operating procedures.
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Assist with projects aimed at enhancing moderator wellbeing, training, and development.
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Shadow account management activities with opportunities for future progression within the agency.
Progression opportunities
The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.
Please note that to be considered for this role, you must have at least 18 months' experience working directly for a charity/non profit, within the social media/communications team.
To apply, please use the "Apply Now" function on this advert. You will be asked to submit your CV, along with answers to the following questions:
- Do you have at least 18 months’ experience working directly for a charity/non profit, within the social media or communications team
- Please tell us which social media moderation tools and platforms you've worked on
- We'd love to know why you'd like this role, and why you'd be the best person for it
The client requests no contact from agencies or media sales.
As Deputy Director of Operations (Local Services), you'll lead the strategic and operational delivery of Victim Support's services across the regions. You'll act as the senior organisational representative for commissioners and system partners, shaping local system responses and ensuring quality, sustainability and innovation. You'll Translate national strategy into regional implementation and be accountable for performance, risk and culture.
You'll lead a cluster of services across England and Wales, and work with individual associated Area Managers, to identify, develop, promote opportunities to grow and develop services, to improve impact and reach more victim-survivors. In conjunction with the Director for Operations, you'll further develop opportunities for partnership working across England and Wales. You'll identify trends in commissioning and act to ensure models and approaches are evolving.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career
About the Role
Central to the role is ensuring that relationships between Victim Support, commissioners and stakeholders are strong and you'll take proactive action to address risks and improvement actions and themes. With excellent interpersonal skills you'll manage Area Managers, within a cluster, to ensure the organisation is positioned strongly and represented professionally with accurate evidence-based information and insight.
You'll help promote a strong external brand for the organisation by ensuring the team serve people impacted by crime well in line with strong service delivery standards. You'll play a key role in the ownership and accountability for the delivery of financial, customer, risk, and people objectives across regional services.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Lord’s Taverners
The Lord’s Taverners exists to positively impact the lives of young people facing the challenges of inequality. Through inclusive and transformative cricket programmes, we empower young people with disabilities and from disadvantaged communities across the UK and beyond.
We are now seeking an energetic team player to join our programmes team to deliver on set outcomes for our disability programmes with a focus on SEND School reach and impact.
This role is a fixed term contract to September 30th 2028 to help us make cricket the most inclusive team sport.
The Role
You will join an established programmes team driving sustainable change in the sport for development sector. You will use our values to include, inspire and empower to increase the opportunities for children and young people with disabilities. This role has a national remit alongside geographical focus areas which will enable a place-based project approach to delivery at the same time as supporting the development of a programme.
About You
You will be an organised, proactive and people‑focused individual who enjoys supporting events, working with volunteers and delivering great experiences. You’ll bring strong communication skills, confidence managing logistics and information, and a positive, can‑do approach to working as part of a busy team.
You will bring:
- Efficient communication skills, needed for engaging development officers, young people, schools, coaches, parents, volunteers and partners.
- Ability to collaborate and build partnerships, essential for working with major stakeholders, network partners, SEND education settings, communities, coaches and internal teams.
- Strong organisational and planning skills, critical for managing delivery partner performance and meeting deadlines.
- Reliable teamwork and interpersonal skills, the role is highly collaborative across Programmes, Volunteers, Fundraising and external partners.
- Ability to work independently and use initiative, essential for delivering objectives, supporting development officers, and managing relationships across a region.
At Lord’s Taverners, sport is a means to an end. We are looking for people who share our belief in sport’s power to change lives, and who are motivated by impact, inclusion and opportunity for young people.
Above all, you will be motivated by our mission and aligned with our values: We Include, We Inspire, We Empower.
Safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment.
This role requires an enhanced DBS check and is exempt from the Rehabilitation of Offenders Act 1974. In line with statutory guidance, applicants do not need to disclose youth cautions or any protected convictions or cautions.
As part of our safer recruitment practices, an online search will be carried out on all shortlisted candidates.
Benefits
- 25 days annual leave + Bank Holidays
- Five additional days between Christmas and New Year
- 6% pension contribution
- Group income protection
- Critical illness cover
- Life assurance
- Health Cash Plan
- Enhanced maternity and paternity pay
- Employee Assistance Programme
- Two volunteering days
- Birthday day off
- Season ticket loan
- Flexible working
- Wellbeing plan
Application Instructions
Please read the application instructions carefully and completely.
Please submit your CV, and a written response (maximum 350 words) to the following question:
“Please describe a time when you have worked with stakeholders/partners to increase opportunities for young people. Briefly outline how you built and managed a partnership successfully with any challenges you faced and how you overcame them.”
We will not accept applications that do not complete this task, or applications that upload a cover note in place of the required written response.
Please upload your written response where the application form asks for a cover note.
Key Dates
Applications open: 16th July
Application deadline: Midnight 30th July
Please note we may close the vacancy early if we receive exceptional applications. Should this occur, all applicants will be notified.
Interviews scheduled:
First Round: 5th / 6th Aug (virtual)
Second Round: 13th Aug (face to face in London, Victoria)
Interview Process
First Stage (Online)
The first stage will take place virtually using Teams. Candidates will be asked to speak about themselves, their experience and will be interviewed using a discussion-based technique without competency-based questions.
Second Stage (Face to Face)
Shortlisted candidates who progress to second stage will be invited to a 60-minute interview, comprising:
- 45 minutes of competency-based questions
- 15 minutes for further conversation about the role
Interview questions will be shared with shortlisted candidates in advance to support preparation.
Accessibility
We want every candidate to feel comfortable and able to perform at their best. If you require any adjustments or support to take part in the interview process, please let us know and we will be happy to accommodate.
Please submit your CV, and a written response (maximum 350 words) to the following question:
“Please describe a time when you have worked with stakeholders/partners to increase opportunities for young people. Briefly outline how you built and managed a partnership successfully with any challenges you faced and how you overcame them.”
We will not accept applications that do not complete this task, or applications that upload a cover note in place of the required written response.
Please upload your written response where the application form asks for a cover note.
Deliver high quality cricket programmes that will empower young people facing inequality to make positive choices, improve their health and wellbeing
The client requests no contact from agencies or media sales.


