Support service manager jobs in Cardiff

Location: London Head Office (minimum 2 days per week in the office) or Home Based
Contract: Permanent
Hours: Part-time, 21 hours per week
Salary: £24,192 (London, Hybrid) or £26,759 (home-based)
Closing Date: 9.00am, Monday 7 September 2026
Interview Dates: Thursday 24th and Friday 25th September 2026

Join Homeless Link

Homeless Link is the national membership charity for frontline homeless sector organisations in England. With more than 700 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it. Our Innovation & Good Practice team play a key role in our work in the Homelessness sector.  We ensure people working on the frontline have access to the information they need to support people effectively and the skills required for their roles. We also explore, develop and enable implementation of evidence-based practices to improve the design and delivery of services which end homelessness.

About the Role

The role of a Practice Development Manager is varied. You will be responsible for leading and managing projects that engage a broad range of external and internal stakeholders, gathering, developing and using evidence to support change in practice, disseminating in a variety of ways. 

This is an exciting role, in a great team! We are passionate about what we do and are seeking candidates who share our enthusiasm for learning and working alongside others to create positive change. Alongside strong verbal & written communication and project management skills, you will be a strategic and analytical thinker. You’ll share our values of being curious, creative and willing to ask the hard questions of yourself and others. For full details of the role and how to apply download our Recruitment Pack below.

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

Please visit our website for the full job description and to download our recruitment pack.

Location and Working Arrangements

This role can be based at our London Head Office or b can be home-based, with flexibility to work remotely. The successful candidate must be willing to travel across the UK when required, including occasional overnight stays.

Employee Benefits

Homeless Link is proud to offers a wide range of generous benefits including:

• 30 days annual leave plus bank holidays (pro rata for part-time employees)
• Enhanced Maternity, Parental, Adoption and Sick Pay schemes
• Enhanced employer pension contributions and Salary Exchange Scheme
• Employee Assistance Programme (EAP)
• Cycle to Work scheme
• Season Ticket Loan scheme
• Access to the Blue Light Card scheme
• Group Life Assurance scheme (4x Scheme Salary benefit)
• Flexible working arrangements
• Commitment to continuous learning and professional development

Equity, Diversity and Inclusion

Homeless Link is committed to building a diverse and inclusive workforce and actively welcomes applications from people with lived experience of homelessness, people from Black and minority ethnic communities, disabled people and other underrepresented groups. We are committed to providing reasonable adjustments throughout the recruitment process and creating an environment where everyone can thrive.

How to Apply

Please submit your CV and a covering letter explaining how you meet the requirements of the role. Applicants that do not submit a covering letter, will not be considered. If you have any questions regarding this vacancy, please contact the recruitment team on the above email address. PLEASE NOTE: WE MAY REMOVE THIS ROLE IF WE HAVE AN EXTREMELY LARGE RESPONSE.

Please note: All successful applicants will be required to provide proof of your eligibility to work in the UK and complete or provide a basic DBS certificate. 

Applications close at 9.00am on Monday 7th September 2026. Interviews are expected to take place on Thursday 24th and Friday 25th September 2026.

Make a difference through evidence, research and collaboration. Join Homeless Link and help shape the future response to homelessness across England.

Are you passionate about criminal justice and want the flexibility of homeworking for a small charity where you can make a real difference? Are you experienced in operations and/ or administration? Then we would love to hear from you! 

The Welcome Directory is a multi-faith charity working to empower faith and belief communities to offer safe and lasting welcome to prison leavers. Our national directory is a list of faith/belief communities who are committed to welcoming prison leavers – the directory is used in all prisons across England and Wales. This resource is a lifeline for those leaving prison and seeking to find connection and community where they can belong and practice their faith/belief.

We are currently recruiting for an Operations Officer to lead on administrative support to the charity under the direction of the Project Manager, supporting on engagement with various stakeholders and networks. The goal of the post is to ensure that The Welcome Directory can effectively develop the reach of our work and achieve exponential growth, by maximising administrative efficiency.

Whilst this is a 6-month contract, there is the potential to extend where funding permits.

This will include, but may not be limited to:

Operations

• Engaging with interested faith/ belief communities/ networks, processing registrations and maintaining directory records
• Leading the co-ordination and delivery of the annual Affiliates Scheme
• Supporting the production and logistics of annual resource mail-outs
• Engaging in periodical team email campaigns for intentional growth
• Supporting the annual data refresh and survey, including follow-up, in collaboration with the Monitoring & Evaluation Officer

Events

• Provide administrative support in preparation for the online Prison Awareness Course (PAC) and other webinar events
• Provide technical support (e.g. Zoom hosting etc) for the delivery of the PAC and other webinar events
• Planning bi-annual team days and any one-off events, in consultation with the Project Manager
• Representing The Welcome Directory at selected events (as required)

Administration

• Answering email enquiries
• Editing recordings/ videos and updating resources in Canva
• Collating routine data and creating/ updating trackers (as required)
• Supporting processing expenses and issuing internal invoices
• Paying-in cheques and sending thank you cards
• Obtaining Gift Aid declarations and submitting claims
• Purchasing stationery supplies and dispatching resources
• Leading on quarterly team password management

Other benefits include:

• Flexible, remote working
• Small and supportive team
• Team days and opportunities for learning
• 5% employer contribution to pension scheme
• Contribution towards internet and phone costs, and provision of laptop and relevant equipment
• Opportunity to gain experience with a well-respected organisation in the criminal justice sector, including a prison visit

Please download the Job Description and Person Specification for further information.

Should you have any questions about the role, please get in touch by email.

The Welcome Directory will be scheduling interviews as applications come in. Please note we reserve the right to close vacancies early should we receive sufficient applications. Therefore, if you are interested, please submit your application, via CharityJob, as soon as possible. 

‘Fair AI usage’ requires that all applicants declare at the point of submitting, that all information provided is an accurate, authentic representation of their personal background, skills, and work experience. Failure to transparently or honestly represent oneself - including over-reliance on unedited AI-generated text, including cover letters, personal statements or application answers without personal review, may result in an application being withdrawn or disqualified.

Service Delivery Administration Manager

We are seeking an experienced and highly organised Service Delivery Administration Manager to lead the Administration Hubs in the Midlands and South East Localities.

Position: 000044 Service Delivery Administration Manager

Location: Home-based, Midlands or South East Locality. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week 

Salary: Circa £33,500 per annum

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 13 September 2026

Interview Date: 8 and 9 October 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Support Lead, the Service Delivery Administration Manager will work to ensure the Administration Hubs are delivering high-quality administrative support to Locality Impact service delivery teams. 

Key responsibilities will include:

• Line management of Service Delivery Administrators, including recruitment, training, support and supervision, creating a positive leadership environment
• Managing performance improvement
• Supporting process improvements and creating efficiencies within the admin hub, including key stakeholders at relevant points.
• Working with Service Delivery Coaches to ensure quality administrative support is provided to commissioned services.
• Contributing to the wider Service Delivery Admin function across Locality Impact

About You

You will have:

• Experience of supporting remote teams
• Excellent communication skills
• Experience of writing and implementing new administration processes
• Experience of building and maintaining relationships with key stakeholders

This role requires frequent travel to provide face to face 1:1s, Admin Hub team meetings and wider management meetings. The teams you will be line managing are based in the Midlands and South East Locality. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Service Delivery Administration Manager, Service Delivery Admin Manager, Service Administration Manager, Service Admin Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Job purpose: We are looking for a Deputy Service Delivery Lead to support the leadership and operational delivery of the National Road Victim Service, helping to ensure strong people management, consistent service delivery, quality standards, safeguarding, governance and contract performance across teams and processes.

Working closely with the National Service Delivery Lead and wider leadership team, the postholder will support operational smoothness, resilience planning, quality assurance, safeguarding and clinical governance practice.

The role will support service resilience and operational, including monitoring risks to safe service delivery, identifying opportunities to improve impact and efficiency, and helping ensure client outcomes are achieved before case closure.

The role will lead day-to-day management of Regional Managers, including check-ins, performance review, workforce support and capacity oversight, while enabling Regional Managers to line manage caseworkers effectively.

Line management responsibility for Regional Managers will be shared with the National Service Delivery Lead.

The role will contribute to workforce development by supporting new programmes such as peer support activity and the development of a champions programme to strengthen confidence, consistency and service improvement.

The role will contribute to workforce development by supporting new programmes such as peer support activity and the development of a champions programme to strengthen confidence, consistency and service improvement.

The Deputy Service Delivery Lead will model continuous learning, professional curiosity, constructive challenge and evidence-led decision-making, supporting leaders and managers to lead their teams confidently through change

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

What we offer:

A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

Birthday day off (taken any time)

Enhanced sick pay and compassionate leave

Death in service benefit

Pension

Employee Assistance Programme

Flexible working

A rewarding role with purpose

Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: You will be a credible, compassionate and accountable operational leader with the confidence to support service delivery, people management, quality assurance, safeguarding, governance and contract performance across NRVS.

You will combine strong judgement, organisation and constructive challenge with the ability to support Regional Managers, strengthen consistent practice and turn quality assurance, service date and learning activity into practical improvement.

You will be collaborative, values-driven and able to build confidence in others, supporting Regional Managers and caseworkers through effective line management, training, peer support and service improvement activity.

Specifically seeking candidates with:

· Strong leadership, operational judgement and people management skills, with the ability to support Regional Managers to lead their teams confidently and consistently.

· Clear communication, influencing and relationship-building skills with practitioners, managers, senior leaders, commissioners and external stakeholders.

· Ability to support safe, proportionate decision-making and escalate safeguarding, governance, risk or quality issues appropriately.

· Knowledge and understanding of trauma-informed working and trauma-informed organisations, with the ability to support managers and teams across Brake to apply these principles consistently.

· Strong facilitation, training, coaching and peer support skills, with the ability to contribute to professional development for managers and caseworkers.

· Ability to analyse service data, quality assurance findings, risks, KPIs and client journey information, and translate insight into practical improvement.

· Strong organisational, analytical and report-writing skills, with the ability to manage complexity, maintain confidentiality and support contract and service assurance.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Help us ensure that no amputee needs to cope alone.

Fixed term contract for 2 years starting from the contract start date with the possibility of extending subject to funding.

The Limbless Association is looking for an experienced and passionate Regional Development Manager (one in the North including Northern Ireland and one in the South including Wales) to help expand our reach and strengthen support for amputees and their families across the UK.

This is an exciting opportunity to join a growing national charity and play a key role in developing partnerships, increasing engagement and ensuring more people can access life-changing support services.

You’ll work with rehabilitation centres, healthcare professionals, service users, volunteers, supports and sponsorship partners to strengthen referral pathways, grow regional outreach and ensure amputees feel informed, connected and supported throughout their journey.

We are looking for someone who:

• Builds strong relationships quickly 
• Is passionate about community engagement and inclusion 
• Understands partnership working 
• Can work strategically whilst remaining hands-on 
• Wants to make a meaningful difference 

In return, we offer flexibility, autonomy, supportive leadership and the opportunity to shape services that have real impact.

Work where it matters most, achieve what matters more 

Be part of a team where passion meets purpose, as we work together where the challenge is greatest to change the lives and build the futures of children and young people. 

We're looking for a talented Strategy Manager to help deliver our ambitious 2025–2030 strategy.

Working within our Transformation team, you'll lead high-impact projects, provide insight that drives decision-making, and partner with senior leaders to solve complex challenges. From developing business cases and strategic recommendations to analysing data and driving organisational improvement, you'll play a key role in shaping the future direction of the Trust.

This is a varied role that combines strategy, project delivery and data-led decision-making. You'll lead projects from concept to implementation, turning complex information into clear recommendations and ensuring initiatives deliver meaningful outcomes.

You'll work closely with senior stakeholders across the organisation, providing challenge, insight and support while helping to improve processes, drive performance and deliver our strategic priorities.

This role is a full time, all year-round role, mainly home-based working with travel to our head office in Birmingham and our academies as required. If you're excited by this opportunity but are considering a different way of working, such as a secondment or another flexible arrangement, we'd love to hear from you and discuss the possibilities.

About you

You're a commercially minded problem-solver with strong analytical skills and a track record of delivering projects in complex environments.

You'll be confident working with data, influencing senior stakeholders and managing multiple priorities. You have excellent communication skills, strong Excel and PowerPoint capability, and the ability to translate analysis into practical action.

Experience in strategy, consulting, transformation or organisational improvement would be advantageous, as would experience within education.

Why work for Ormiston?

Our vision is to create a school system where every child thrives, regardless of background. Our people are at the heart of our approach – they are our greatest asset.

We exist to provide the best learning opportunities every day, in every school for every child. It is the people and teams in our Trust who make this a reality and ensure we have the greatest impact. If you join us at Ormiston, whatever your role, you can be sure of a role with purpose and meaning. 

Ormiston, where every member of staff enjoys… 

• The opportunity to build on the legacy of those who came before – being part of one of the longest standing Trusts, created with the sole purpose of enabling children and young people to thrive 
• Working for a Trust nationally recognised for its impact on disadvantaged children – a rewarding, stimulating career where staff are challenged to be the best they can be, for the pupils we are proud to serve 
• Being part of a team and community where you belong – receiving bespoke and holistic support from a well-resourced and ambitious network of experts and professionals that work at the heart of communities 
• A supportive environment to grow your career – an extensive professional development programme, alongside flexible working arrangements and generous benefits 

Benefits that care for you 

We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children and young people in our schools. 

When you join us at Ormiston, you can be certain that your work will have purpose and meaning. You can also expect robust and holistic support from us to enable you to excel in your role.

You will have access to an attractive benefits package including:

• 30 days annual leave (rising to 32 days after 5 years’ service)
• Generous pension and life cover
• Access to health and well-being programmes, including counselling service.
• Discounts on retail, travel, and leisure through our benefits platform. 
• Free and confidential legal, tax and health 24/7 helpline.
• Cycle to work scheme.
• Automatic pay progression.
• Flexible working arrangements.

And much more as part of a leading multi-academy trust. 

If you're excited by this opportunity but are considering a different way of working, such as a secondment or another flexible arrangement, we'd love to hear from you and discuss the possibilities.

The closing date for applications is 9am on 18 August with interviews taking place shortly after. 

Early applications are encouraged as we reserve the right to close the vacancy early should a suitable candidate be found. We encourage you to apply as soon as possible.

This is a fantastic opportunity for an experienced relationship fundraiser to join Kids and play a key role in growing our philanthropic income. If you are passionate about building meaningful donor relationships and creating lasting impact for children and young people with special educational needs and disabilities (SEND), we'd love to hear from you.

Philanthropy and Relationships Manager

Location: Home-based with regular travel for face-to-face meetings
Hours: 36 hours per week (flexible working arrangements can be discussed at interview)
Salary: £35,000 per annum

About the Role

We're looking for an ambitious and motivated Philanthropy and Relationships Manager to lead the development of our major donor programme. Building on recent strategic recommendations, you will develop and deliver a sustainable fundraising programme that grows support from mid-level and major donors.

Working closely with the Head of Fundraising and colleagues across the organisation, you will identify, cultivate and steward high-value supporters, creating compelling opportunities for them to invest in Kids' mission. You will play a vital role in securing significant gifts and developing long-term partnerships that help children and young people with SEND achieve their full potential.

This role offers the opportunity to shape and grow a portfolio of supporters while helping to create a culture of philanthropy across the organisation.

Key Responsibilities

Strategy and Planning

• Develop and implement a measurable strategy for philanthropic growth.
• Work closely with the Head of Fundraising to strengthen and embed a culture of philanthropy across Kids.
• Collaborate with colleagues to identify, cultivate and solicit major donor prospects.
• Provide guidance and support to colleagues on donor engagement and relationship management.

Relationship Management

• Build, manage and strengthen relationships with existing supporters.
• Understand donor motivations and create tailored engagement plans that inspire long-term support.
• Represent Kids at networking and cultivation events, building visibility and awareness of our work.
• Work collaboratively with service delivery teams to demonstrate the impact of donor support.

Prospect Development

• Manage and grow a mid-level giving programme.
• Develop and maintain a strong pipeline of prospective donors through research, identification and outreach.
• Build and manage a portfolio of mid-level and major donor prospects.
• Work with the Events Manager to deliver engaging donor cultivation events.

Income Generation and CRM Management

• Take ownership of individual income targets and contribute to wider fundraising goals.
• Manage donor pipelines, forecasting and reporting through Donorfy CRM.
• Monitor performance and identify opportunities to maximise income growth.

Donor Communications

• Develop compelling cases for support and impact reports.
• Create personalised communications and proposals that align with donors' interests and motivations.
• Deliver a high-quality donor experience that encourages long-term engagement and investment.

About You

We are looking for someone who can demonstrate:

• Proven success in networking and relationship building that has resulted in financial support.
• Experience securing new gifts and developing new donor relationships.
• A strong track record of building and managing fundraising pipelines and supporter portfolios.
• Excellent written and verbal communication skills, with the ability to influence and engage high-value supporters.
• Experience using CRM systems and data to manage donor relationships, forecasting and reporting.
• Strong budgeting and financial forecasting skills.
• Experience researching and identifying prospective donors.
• Confidence engaging and influencing senior stakeholders, including CEOs, trustees and decision-makers.
• The initiative and resilience to build new relationships from the ground up.
• A genuine passion for improving outcomes for children and young people with SEND and their families.
• An understanding of the policy and influencing landscape affecting children and young people with SEND.

Why Join Kids?

At Kids, you'll be part of a dedicated team committed to creating brighter futures for disabled children, young people and their families. This is an exciting opportunity to shape a growing philanthropy programme, develop meaningful supporter relationships and secure transformational gifts that make a lasting difference.

Apply today and help us create life-changing opportunities for children and young people with SEND.

For further details about the role, responsibilities and requirements, please refer to the full Job Description attached.

We encourage early applications as we reserve the right to close this vacancy ahead of the advertised closing date if we receive a high volume of suitable applications

ID: 1861 Senior Website & Digital Content Manager  

Service: Digital Marketing

Salary: Grade 4 point 38: £37,867.30 pro rata (£46,703 FTE) per annum, plus £480 home-based allowance FTE per annum (£389 pro rata)

Location: Homebased

Hours: Part time, 30 hours per week

We offer flexible working arrangements - please see below for more details.

Contract: Temporary 12 month contract (mat leave)

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

This is an exciting opportunity to lead the Website and Digital Content Team through a crucial period. You will have the chance to manage a portfolio of websites, including Family Action’s and Relate’s, and oversee the development and creation of digital content for a range of channels. You will manage a small team and work collaboratively across the wider development and external affairs directorate to drive brand awareness and income generation.  

Main Responsibilities (for details check the job description and person specification):

· Strategically manage a portfolio of websites across two distinct brands and a number of sub identities, ensuring they meet organisational goals, user needs, and sector best practice.

· Lead on the development and creation of digital and multimedia content across Family Action and Relate brands to support key business objectives

· Lead continuous optimisation of sales and donation journeys across Family Action and Relate websites, including testing, personalisation, and conversion rate improvements.

· Oversee the development of a new Relate website as part of a wider adaptive change programme, working closely with the Website and UX Manager and other key stakeholders.

· Use sophisticated analytics, data and insight tools to test, measure and evaluate content and website performance against KPIs, drive decisions and prioritise enhancements.

· Line manage a small team including a Website and UX Manager, Digital Marketing Executive, Content Executive and two temporary Website Project Managers

Main Requirements (for details check the job description and person specification):

· Extensive experience of website development and management within complex organisations

· Extensive experience of managing complex digital projects with multiple stakeholders such a website builds

· Experience of optimising website user journeys to drive a measurable increase in conversions such as sales and donations

· Ability to drive and manage content generation, working with a range of subject matter experts and within a robust governance architecture Extensive experience of using tools such as Google Analytics, Google Tag Manager, Google Search Console and Bing Webmaster to successfully plan, measure and evaluate content performance

· Experience of line management

Benefits:

- an annual paid leave entitlement of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the “Apply Now” link below and fill out our digital application form

· Closing Date: Monday 31st August at 23:59. Please note, we may close the position early if we find the right candidate.

· To learn more about Family Action: Careers

Interviews will likely to take place virtually during the first week of September 2026.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: matthew.dennis (full email address located on advert document)

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

Fixed term 2 years from starting date with potential to extend

Shape services that change lives.

The Limbless Association is seeking a passionate and experienced Services Development Lead to help shape the future of community support for amputees across the UK.

This is an exciting opportunity to play a key role in developing high quality, user-led services that support people through rehabilitation, recovery and life beyond limb loss.

You’ll lead service improvement, impact development and innovation across the organisation, ensuring services remain responsive, inclusive and evidence based.

We’re looking for someone who:

• Is passionate about service quality and impact 
• Enjoys turning ideas into meaningful actions and services 
• Can think strategically whilst remaining practical
• Ability to scope and scale 
• Understands the importance of lived experience and co-production 
• Wants to make a genuine difference

If you are motivated by improving lives and developing services with purpose and compassion, we would love to hear from you.

Amputee Network Development Officer – South West

Fixed term 12 months from starting date with potential to extend

Ensure that no amputee need cope alone

The Limbless Association is seeking a proactive, creative and resourceful Development Officer to enable the charity to extend its reach across the south west.

This is an exciting opportunity to play a key role in supporting individuals and their families experiencing amputation, through their rehabilitation, recovery and life beyond limb loss.

The Amputee Network Development Officer will play a pivotal role in the LA realising its outreach aims in the region. This role will build capacity across a range of outreach support activities, working closely with the Regional Development Manager (South), Services Development Lead and Volunteer Coordinator, to realise increased multi- stakeholder engagement, project reach, awareness of the charity and its services as well as working with the team to realise regional financial support of the LA’s work.

We’re looking for someone who:

· Is passionate about building strong outcomes focused relationships with a variety of stakeholders.

· Enjoys turning ideas into meaningful opportunities and actions.

· Can think strategically whilst remaining practical

· Understands the importance of lived experience and co-production

· Has a strong geographical knowledge of the south west of England.

· Wants to make a genuine difference

If you are motivated by improving lives with purpose and compassion, we would love to hear from you.

Job purpose: We are looking for a Clinical Lead to provide visible clinical leadership and assurance across Brake’s National Road Victim Service and wider organisational clinical practice, ensuring that services are safe, evidence-led, trauma-informed and consistently delivered.

The role will lead clinical governance and safeguarding development, strengthen quality assurance and risk management, provide specialist clinical and safeguarding guidance, and build workforce confidence through learning, reflective practice and professional development.

Working closely with leaders, managers and practitioners, the Clinical Lead will promote accountability for clinical standards, support consistent quality across regional teams and ensure learning from incidents, complaints, reviews and audits translates into service development.

The postholder will act as the lead for trauma-informed practice within NRVS and support the embedding of trauma-informed approaches across the wider organisation, ensuring practice reflects current evidence, professional standards and changes in the external landscape.

The role will support service resilience and operational improvement from a clinical perspective, including monitoring risks to safe service delivery, identifying opportunities to improve impact and efficiency, and helping ensure client outcomes are achieved before case closure.

The Clinical Lead will model continuous learning, professional curiosity, constructive challenge and evidence-led decision-making, supporting leaders and managers to lead their teams confidently through change.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: You will be a credible, compassionate and accountable clinical leader with the professional confidence to provide visible assurance on clinical safety, safeguarding, quality and risk across NRVS.

You will combine strong clinical judgement, analytical thinking and constructive challenge with the ability to translate evidence, quality intelligence and learning from incidents, complaints, reviews and audits into practical service improvement.

You will be collaborative, values-driven and able to build confidence in others, supporting Regional Managers, caseworkers and senior leaders to apply safe, consistent, evidence-led and trauma-informed practice.

Specifically seeking candidates with:

· Credible clinical leadership, with the ability to provide assurance to senior leaders and the Board, promote accountability and influence safe, consistent practice across teams.

· Clear communication, influencing and relationship-building skills with practitioners, managers, executives, trustees and external stakeholders.

· Ability to provide specialist clinical and safeguarding advice on complex cases, while supporting others to make safe, proportionate and evidence-led decisions.

· Strong facilitation, training and reflective practice skills, with the ability to design and contribute to professional development for caseworkers and managers.

· Ability to analyse evidence, risk, quality intelligence, service outcomes and client journey information, and translate insight into improvements in impact, efficiency and service delivery.

· Strong organisational, analytical and report-writing skills, with the ability to manage complexity, maintain confidentiality and provide clear assurance on clinical safety and quality.

· Ability to support Regional Managers and senior leaders to lead teams confidently through change while maintaining safe, evidence-led and trauma-informed practice.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

The young people, children and families that we support are at the heart of everything we do at Mermaids.  The work that we do has significantly expanded and we now need a highly effective and experienced Support Line Manager to join the organisation. The role is a core part of the our management team and will lead and manage our support line services.

Mermaids is an equal opportunity employer. We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ+ community. We actively support and encourage people from a variety of backgrounds and experiences to join us and shape what we do. We are particularly keen to receive applications from BPOC (black and people of colour) and/or disabled and trans candidates.

Experience of designing, delivering and improving participation, voice, involvement or lived experience programmes with children or young people is an essential requirement for this role. Please see the person specification below for all essential requirements before applying.

Role title: Voice Manager

Reporting to: Head of Impact and Innovation (note that this role will work collaboratively across the organisation to drive this agenda on lived experience being embedded through the charity) 

Location of work: The post holder will be home-based, with office visits required approximately once a month, and department/organisational away days which will be discussed with Line Manager. The role may involve some occasional irregular travel to attend events and meetings throughout England and Scotland.

Contract type: Ideally full time, 35 hours per week, although flexible hours may be considered. The role may require occasional evening and weekend work. 

Contract length: Permanent 

Salary: £43,500 

Background

For more than 20 years, Magic Breakfast has been helping children and young people start the day with the nourishment they need to learn, grow, and thrive. But the impact of breakfast goes far beyond food. Every morning, we help pupils arrive at school feeling valued, included, and ready to reach their potential.

Today, 2.1 million children across the UK are at risk of hunger, the equivalent of four pupils in a classroom of 30. Working with schools in disadvantaged communities across England and Scotland, Magic Breakfast is committed to ensuring no child is too hungry to learn. One breakfast at a time, we are helping children and young people build brighter futures.

This is a pivotal moment to join Magic Breakfast. Governments in both England and Scotland have committed to expanding access to free school breakfasts, recognising the vital role they play in children’s wellbeing and attainment. Yet significant gaps remain. Pupils in secondary schools, alongside younger children in nursery and early years settings, are still at risk of starting the day hungry. Hunger does not begin at age five, nor end at age 11, and neither does our mission.

By joining Magic Breakfast, you will become part of a passionate, ambitious organisation driving lasting change for children and young people across the UK.

Job Purpose 

Magic Breakfast has already begun developing its approach to embedding children and young people's voiceas outlined in ourorganisational Nourishing Futures strategy and business plan, launched in 2025. Alongside this, a Lived Experience strategy and roadmap set out the plan to ensure child and youth voice is heard at all points in our decision making.This role will operationalise that roadmap, strengthening the systems, standards, capability and accountability needed to embed participation across the organisation. 

The Voice Manager will lead the development and delivery of Magic Breakfast’s approach to lived experience voice, with a particular focus on children and young people. They will ensure that the processes, policies, practicalguidanceand organisational capability is in place to enable the views, experiences and priorities of children and young peopletoshapethe organisation. 

This is a new roleat Magic Breakfast, responding to our Nourishing Futures strategy with a vision of a UK where every child is nourished, empowered and thriving.It’sa dynamic, matrix role, that works with teams across the organisation and will evolve over time, initially seeking to develop and embed new practices and approaches,which will impacton the culture and practices of the organisation.Previous experience of working ina similar role is vital as this role will provide lead counsel on child and youth participation across the organisation. 

The role holder will provide expert advice to colleagues across the organisation, helping teams embed meaningful, safe,inclusive and non-tokenistic participation in their work.The aim is for children and young people from a diverse range of backgrounds and experiences, including those who may face barriersto engaging,are able to influence Magic Breakfast’s work.Anessential part of this role will be ensuring that,as well as the necessary internal infrastructure, the culture and mindset is in place to support the wider strategic aims. 

Key Responsibilities 

Voice leadership and organisational practice 

• Shape and operationalise Magic Breakfast’s children and young people’s voice function, ensuring it is aligned to organisational strategy, business planning and evaluation, safeguarding requirements and EDI commitments. 

• Reviewand maintain organisational guidance, processes andparticipation infrastructure that supportschildren and young people’s participation, includingconsent, accessibility, safeguarding,risk, recognition (e.g.remuneration), feedbackloopsand ethical storytelling. 

Organisational capability-buildingand support 

• Provide specialist advice to internal teams on when and how to involve children and young people, for examplein decision-making, service development, policy influencing, communications, fundraising,researchand evaluation. 

• Develop and deliver training, resources and reflective learning opportunities that help staff understand the importance of children and young people’s voice and build confidence in applying participatory approaches. 

• Work closely withourPeople and Culture team to embed voice and participation learning into wider performance expectations, ways of working, internal culture and learning,and development pathways. 

• Chair,coordinateor contribute to internal working groups that bring colleagues together to embed children and young people’s voice across teams and projects. 

• Champion a culture of listening, accountability and continuous improvement, highlighting whereand howchildren and young people’s views have influenced decisions to provide positive reinforcement of actions. 

Participation, engagementand co-design 

• Design,pilotand develop participatory approaches(such as regional lived experience panels, pupil panels, advisory groups, workshops, focus groups, creative consultation methodsand digital activities) for engaging children and young people,and support organisation-wide adoption. 

• Ensure participation approaches are accessible and inclusive for children and young people with different needs,experiences and communication preferences, including those who may be less likely to engage through traditional methods. 

• Ensure appropriate feedback loops are in place,s oparticipants and contributors understand how their views have shaped decisions, proposals, policy asks, breakfast provision or further research priorities. 

Safeguarding,ethicsand risk management 

• Ensure all voice and participation activity is delivered safely and in line with Magic Breakfast’s safeguarding, data protection, health and safety,consentand risk management policies. 

• Ensure children and young people are appropriately prepared, supported and followed up before, during and after participation activities, including signposting to support where needed. 

• Be an active member of the internal Safeguarding Committee, proactively flagging issues and developing or updating anyappropriate processes, whilst supporting a shift in approach from compliance to culturally embedded. 

• Support colleagues to develop appropriate risk assessments for online and in-person participation activities, and where needed, escalating concerns in line with organisational processes. 

• Support colleagues to apply ethical and inclusive approaches to gathering,analysingand using children and young people’s views, particularly where sensitive personal experiences may be shared. 

Insight and Influence 

• Develop and maintain approach to measure participation, influence, reach,qualityand impact, ensuring alignment with Magic Breakfast’s existing evaluation and reporting cycles. 

• Represent Magic Breakfast in external working groups,coalitions and participation networks, sharing learning and bringing sector insight back into the organisation. 

• Support funder conversations and proposals where required by clearly articulating Magic Breakfast’s ambitions,approachand impact in relation to children and young people’s voice. 

• Promote organisational learning by sharing participation insights, emerging themes and examples of influence across teams, helping to strengthen practice and decision-making. 

• Commission or manage external support, suppliers or partners where needed,ensuring quality of work 

Person Specification 

Essential knowledge and experience

• Experience of designing,deliveringand improving participation, voice, involvement or lived experience programmes with children or young people. 

• Experience of applying safeguarding, consent, confidentiality, data protection and risk management processes in participation or engagement activity. 

• Experience of managing projects or workstreams from design through to delivery, monitoring,learningand reporting. 

• Experience of facilitating workshops, focus groups, panels or advisory groups, both online and in person. 

• Experience of translating qualitative insight into clear findings, recommendations,reportsor resources for different audiences. 

• Experience of developing or managing place-based, community-ledor regional engagement structures. 

• Experience of developing guidance, tools,trainingor resources that support others to adopt good practice. 

• Experience of building trusting,appropriateand inclusive relationships with children and young people from a range of backgrounds and experiences. 

• Experience ofmatrixworking across teamsand influencing decision making 

Essential skills and behaviours  

• Strong understanding of meaningful,ethicaland non-tokenistic participation, co-designand lived experience practice within the UK. 

• Good understanding of safeguarding, emotional wellbeing, healthy boundaries and inclusive practice when working with children and young people. 

• Strong facilitation skills, with the ability to create inclusive spaces, encourage participation and manage group dynamics or challenging conversations sensitively. 

• Excellent written and verbal communication skills, including the ability to make complex information clear,accessible and engaging for different audiences. 

• Ability to work with data and evidence to develop metrics,monitor progress and report impact. 

• Commitment to equity,diversityand inclusion, and to reducing barriers to participation for children and young people. 

Desirable Knowledge, experience and skills 

• Experience of child or youth voice activity in schools, education, youth work, anti-poverty, food insecurity, health, socialactionor charity settings. 

• Experience of supporting children and young people to engage with policymakers, funders, media,campaignsor public-facing opportunities. 

• Experience of working with community partners, local authorities, combined authorities, youth organisations, faithgroupsor other trusted local intermediaries to support inclusive participation. 

General requirements 

• Willing and able to travel across the UK for school visits, workshops,eventsand partner meetings. 

• Willingness to work occasional evenings or weekends where participation activity requires it, with time off in lieuinline with organisational policy. 

• Enhanced DBS check may be required depending on the final design of the role and level of direct work with children and young people. 

APPLICATION PROCCESS

You can access our job pack and more information about Magic Breakfast via our website. 

Should you wish to discuss the role before applying please email our People and Culture Team (hr @ magicbreakfast. com)

Shortlisting: w/c 31st August

Interview 1: w/c 14th September

Interview 2 and Informal Panel: w/c 21st September

Due to the high volume of applications, this role is likely to close early and we reserve the right to do so. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

Step into a pivotal marketing leadership role where you’ll shape and drive integrated campaigns for a growing organisation, all while working remotely. This contract opportunity gives you the autonomy to steer brand strategy and communications end-to-end, with the flexibility of remote working and the requirement to be based in the South West England area, and commit to 9-12 months.

About the Role:

In this role, you will lead the planning, execution, and optimisation of integrated marketing and communications activity across multiple channels to strengthen brand presence and support strategic business objectives. You will act as the central point for marketing strategy, brand management, and campaign delivery, ensuring consistent messaging and measurable impact. Working cross-functionally, you’ll align stakeholders around a clear marketing roadmap and deliver campaigns that drive awareness, engagement, and results.

Key Responsibilities:

• Develop and implement integrated marketing communications plans that align with overall business and brand strategy.
• Lead end-to-end campaign management, from initial brief and strategic planning through to execution, optimisation, and post-campaign analysis.
• Oversee brand management, ensuring consistency of messaging, visual identity, and tone of voice across all channels and touchpoints.
• Create and manage digital marketing strategies, including content plans, email, social, and web activity to drive audience engagement and lead generation.
• Direct content marketing initiatives, briefing and editing content for multiple formats such as blogs, thought leadership, case studies, and social media.
• Manage media relations activity, including drafting press materials, coordinating media outreach, and supporting PR initiatives to enhance brand visibility.
• Collaborate with internal stakeholders and external agencies to ensure timely delivery of campaigns and communications assets.
• Monitor campaign performance using appropriate metrics and tools, providing clear reporting and recommendations for continuous improvement.

Key Requirements:

• Proven experience as a Marketing Communications Manager or similar role, with responsibility for integrated marketing campaigns.
• Strong track record in brand management, with the ability to maintain and evolve brand positioning across channels.
• Demonstrable experience in strategic marketing planning, translating business objectives into actionable marketing plans.
• Hands-on experience in digital marketing strategy and content marketing across web, email, and social platforms.
• Experience managing campaign timelines, budgets, and resources in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to craft clear, compelling messaging for different audiences.
• Solid experience managing media relations and PR activity, including working with journalists and media outlets.
• Must be based in the South West England area and able to work effectively in a remote environment.

Desirable Skills:

• Experience working in a B2B or professional services environment.
• Familiarity with marketing automation platforms and CRM systems.
• Ability to interpret analytics data and use insights to refine campaign strategies.
• Experience managing or briefing creative and digital agencies.
• Background in multi-channel content strategy, including video and long-form content.

Qualifications:

• Degree-level education in Marketing, Communications, Business, or a related discipline.
• Professional marketing qualification (e.g. CIM or equivalent) preferred.
• Evidence of ongoing professional development in digital marketing or strategic communications is an advantage.

If you’re a strategic, hands-on Marcomms professional ready to lead impactful campaigns in a remote role based in South West England, we’d welcome your application.