Support Service Manager Jobs in Central London, Greater London

Key Tasks and Responsibilities 

1. Client Support 

●Carry out initial assessment of client needs to identify and plan the support needed to address issues and prevent any problems from escalating. 

●Provide casework level advice on welfare benefits, housing and financial issues as appropriate.

●Facilitate access, signpost and accompany clients to services or activities, in particular those with limited English. 

●Assist clients with other related problems or refer to other specialist organisations as appropriate. 

●Make follow up calls to provide moral and practical support as appropriate.

●Keep up-to-date with local service provision for appropriate signposting and referrals. 

●Maintain professional practice standards and regulatory requirements, including confidentiality, safeguarding and equality.

2. Administration, Monitoring & Evaluation 

●Work towards agreed outputs, outcomes and targets. 

●Provide written reports on work undertaken and other reports as required. 

●Ensure that all work conforms to systems and procedures of Respeito, partner organisations and funders. 

●Maintain accurate and up-to-date administration and caseload records, including records of meetings. 

●Liaise with therapist and other staff to arrange and coordinate counselling sessions with clients.

●Manage own workload, administration and diary commitments.

●Provide regular reports and updates to the line manager.

●Attend and participate in organisational meetings (e.g. with Board of Trustees) as appropriate.

3. Communications 

●Disseminate promotional materials through a range of channels and marketing tools. 

●Support the production of organisational reports and promotional materials. 

4. Training and development 

●Have a commitment to ongoing learning and development. 

●Keep up to date with policy and legal frameworks and procedures including: 

●data protection and confidentiality,

●safeguarding children and young people and vulnerable adults,

●health and safety,

●equality and diversity, 

●domestic abuse.

●Attend and participate in clinical supervision sessions.

●Attend and participate in supervision and team meetings. 

●Attend and participate in training opportunities as appropriate to maintain your professional knowledge and skills. 

From time to time, the needs of clients may change and the key tasks and responsibilities may need to be reviewed in discussion and agreement with the post holder. The post holder must always comply with the Data Protection, Equality and Diversity, Health and Safety, Confidentiality and Safeguarding Policies of Respeito and partners. 

Person Specification 

The post holder should have a very good command of Portuguese and English, spoken and written, be committed to making a positive difference to people’s lives, have relevant experience in working with families and individuals with a range of needs, and knowledge of domestic abuse and the needs of those who experience it. 

1. Qualifications, Experience and Knowledge

●Educated to degree level or equivalent (A qualification in a relevant field such as Community Development, Social work, Domestic Abuse Advisor’ Law or Psychology is desirable). 

●At least two years’ experience of working with disadvantaged individuals and families, paid or voluntary work. 

●Experience in developing and delivering client centred services. 

●Experience of providing advice on housing and welfare.

●Knowledge of working in partnership with external stakeholders and the third sector. 

●Knowledge and understanding of domestic conflict, abuse and/or violence and its impact. 

2. Skills and Abilities 

●English and Portuguese to a professional level. 

●Ability to build positive relationships with the community, families and individuals.

●Effective written and oral communication skills. 

●Ability to negotiate positive outcomes for clients. 

●Active listening skills. 

●A positive, non-judgemental, empathetic and sensitive approach. 

●A commitment to strengths-based and trauma-informed ways of working.

●Ability to remain calm under pressure and when dealing with challenging or confrontational behaviour. 

●Ability to research, analyse and interpret complex information. 

●Good Information Technology and Communication (ITC) skills. 

●Good organisational and problem-solving skills. 

●Ability to manage time and work independently as well as part of a team. 

●Ability and willingness to travel to different locations across London. 

●Effective networking and interpersonal skills. 

About the team

Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.

With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:

• creating 90 new sustainable peer support groups in areas of most need over 21 months;
• sustaining and developing the current 145 existing groups; and
• providing support and help to build a sustainable and welcoming community for all peer support groups across England.

This role will mobilise, develop and innovate our existing offer into a new Peer Support Hub with the focus on supporting sustainability and building resilience of peer support groups and their leaders. You will support and build our Kinship peer support community.

You’ll work with group leaders to develop a central hub of accessible and useful resources to help them to sustain their groups, working with colleagues right across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), building a joined-up user experience.

About the role

The role of the Peer Support Hub Lead is to oversee and take accountability for sustaining kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model.

In this context, your team is the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well.

Your national team of three will make sure groups feel connected and supported, learn from each other and build a powerful and resilient peer community.

The type of person we’re looking for:

Dynamic and people-centred, this role is about developing a supportive community of peer support groups nationally. You’ll understand the power of relationships and be an excellent communicator. You’ll understand how communities hold their own power and your team will help unlock that. Innovation is key to the success of the Hub and you’ll ensure you’re using best practice and learning to develop it.

An excellent communicator, you’ll develop external partnerships to support group sustainability. You’ll ensure through the National Peer Support Connector role that peer communities are connected and engaging with the new National Kinship Care Ambassador.

You’ll be comfortable with using digital technology and tools to build communities and develop resources.

Key responsibilities include:

• Ongoing innovation of the Hub service, embedding best practice, digital innovation and learning to develop a thriving peer community.

• Develop, deliver and take accountability including strategic oversight for an annual operational plan for the peer support hub.

• Work with Head of Marketing to develop an integrated promotional plan.

• Work with Head of Network Development to coordinate national partnerships.

Essential requirements include:

• Experience in delivering a high-profile national service or programme. This includes overseeing delivery, operational planning, monitoring, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.

• Experience of effective budget management.

• Experience working in a role focused on one or more of the following areas; communications (including digital communications) or marketing.

• Significant experience of developing and delivering successful community engagement strategies.

Key Dates:

Deadline: 12pm on Friday 7 June 2024

Interviews: Thursday 13 June 2024 (online)

How to apply:

We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question.

Questions for application (along with CV):

1. Why you want to work at Kinship in this role, and how do your values align to the Kinship ones? Please include a bit about your experience in this section.
2. Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was. Please relate to this job role where possible.
3. You’ll be leading the new ‘hub’ team within the Peer Support Service, developing and innovating our model for support group leaders (who are also kinship carers). You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
4. Please give one example of where you have previously built or innovated a powerful and resilient peer community including in person and digital delivery. What was key to your success?
5. We’re building a thriving community of kinship carers across our peer support service. Looking at the job description and job pack, what would be your ambition for our national peer support hub?

Praxis is a dynamic, award-winning human rights charity. We have 40 years of experience working with migrant communities in London. Our immigration advice service offers support to more than 2,000 people each year. Praxis provides a safe space and support through immigration advice and support to access services such as housing and health. We run peer support groups that build social networks and confidence. Together with people with lived experience, Praxis campaigns for a compassionate and humane immigration system where no one is discriminated against based on their immigration status, race, or class.

To support our continued growth, we are looking for a Fundraising Support Officer to join our growing Fundraising team to help increase income generation. This is an exciting time to join the organisation as we look to build a future of excellent frontline services and influential lived experience led campaigning. 

You will play an integral role in the fundraising team in an ambitious organisation with exciting opportunities for fundraisers to contribute to growth and development.

We are looking for the below skills and experience:

· Working understanding of fundraising processes in charities, including grant funding, budgets and donations.

· Experience working with online payment/donation platforms, extracting and manipulating data.

· Experience of working with Salesforce and Google analytics, or keen willingness to learn.

· Strong communication skills, both written and verbal.

· Strong IT skills, including SharePoint and advanced Excel.

See the Person Specification and Job Description for more detail. 

Our Attractive Benefits Package Includes 

· A 35-hour working week including flexible working hours (pro rata for part time posts)

· A hybrid work model 

· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays) 

· Option to buy up to 3 days annual leave each year.

· 1-day additional birthday leave

· A defined contribution pension scheme 

· Our employee assistance programme offers counselling and support for you 24/7. 

· A season ticket loan to help you spread the cost of your commute. 

We are an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status. 

Please see our website to find out more about our work.

For further details, please contact Gjori Langeland Head of Fundraising and Communications.

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. 

If you would like to speak to someone about any adjustments or have any questions, please contact us and we will be in touch with you to make the necessary arrangements.

We are taking a dynamic approach in recruiting for this role, applications for this role will be processed on a rolling basis.

Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England. With more than 800 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it. 

As a learning and development specialist, working as part of our Member Services Team, you will be responsible for leading the growth, advancement and sales of our learning and development offer.  This includes specialist training and coaching services that we run commercially to help staff working in homelessness to focus on their personal development or unlock change. Through these services we want to help create a high performing homelessness workforce who have the skills, knowledge and behaviours to provide professional and consistent support to people experiencing homelessness. 

The successful candidate will have experience of developing and implementing learning strategies and programmes along with project development & management skills.  A knowledge of homelessness or supported housing sector is desirable but not essential.

You can find more information about the role in our Recruitment Pack along with details on how to apply.

Homeless Link is based in London, but the post is flexible and home working will be accepted.  We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability. 

New Horizon Youth Centre runs a busy day centre from Monday to Friday, providing basic needs to young people experiencing homelessness and a one-stop-shop for housing advice, youth work activities, counselling, jobs, education and training support. The Services Manager (Day Centre) is a brand new role for the organisation. They will work as part of the existing Youth Work Team to provide vital additional capacity and expertise to respond to the significantly increased demand we have been experiencing. This role is primarily focused on delivering our frontline day centre service each week. You will spend around 2-3 days per week frontline as our Duty Manager ensuring the smooth running of the day centre. You’ll also be responsible for coordinating our weekly rota, line managing the team, overseeing our Locums, Students and Volunteers programme, supporting with donations and day centre stock, and delivering staff training . You should be passionate about supporting young people who are unsafe or facing homelessness, be able to motivate a multi-disciplinary team of staff and have the energy to problem solve in a fast-paced environment on a daily basis. 

Salary: £37,024 - £41,600

Closing Date: 10am, 3rd June 2024

Home-Start is committed to promoting the welfare of families with young children to ensure that they have the best start in life. We are seeking a Volunteer Manager to recruit and develop a diverse team of volunteers, to support our work with families in Barnet, Brent and Harrow. This is a challenging role as the sector has seen a real decline in volunteering in recent years, so we're looking for an innovative, forward thinking change-maker who is ready to test new approaches.

Additionally, the Volunteer Manager will be a creative communicator, with the ability to build supportive relationships with a very large and diverse group of volunteers. The postholder will ensure that volunteers receive training, development and supervision to support the families we work with, and that high standards of practice are maintained. They will promote initiatives to increase the retention of existing volunteers and ensure that they are recognised and rewarded for their work.They will also promote Home-Start in each of the boroughs where we work, seeking opportunities for recruitment within local communities.

The work requires a combination of field-based community engagement and training in Barnet, Brent and Harrow and regular days in the office which is in Finchley, Barnet.

Supporter Engagement Manager

Are you ready to make a real difference? At Pilgrims’ Friend Society, we’re not just providing care – we’re building communities, fostering connections, and transforming lives. If you’re passionate about creating positive change and want to be part of a dynamic team dedicated to making a lasting impact, then keep reading!

About Us

Pilgrims’ Friend Society is dedicated to enhancing the lives of individuals across our care homes and housing schemes. We are committed to fostering a community where support, prayer, and engagement thrive. As we continue to grow, we are seeking a passionate and experienced Supporter Engagement Manager to join our dynamic team.

About the Role

As the Supporter Engagement Manager, you will play a pivotal role in shaping our engagement strategies to cultivate relationships with our valued Christian* supporters. Reporting to the Director of Marketing and Communications, you will lead initiatives to increase prayer, giving, and church engagement, aligning with our broader objectives. You will manage our Supporter Engagement Co-ordinator, ensuring seamless coordination and execution of our supporter-centric initiatives.

Read the job pack for further details of this fantastic opportunity.

Key Responsibilities

• Develop and implement a comprehensive supporter engagement strategy to bolster our supporter base and enhance engagement levels.
• Curate a tailored stewardship journey for major donors and legacy pledges, providing personalised communications and resources to foster continued support.
• Oversee the management of our supporter database/CRM, ensuring compliance with GDPR and all relevant legislation.
• Utilise data analytics to design targeted campaigns and initiatives aimed at expanding our supporter network across various channels and touchpoints.
• Lead church engagement efforts, forging and nurturing connections with local and national churches and networks.
• Collaborate with our Activities and Community Engagement (ACE) Facilitators to enhance engagement within our care homes and housing schemes.
• Drive regular prayer communications, fostering a culture of prayer support through various platforms including our online Prayer Wall.
• Organise and lead supporter-facing events such as exhibitions and conferences to facilitate meaningful interactions with existing and prospective supporters.
• Stay abreast of industry trends and share insights with internal teams to inform strategic decision-making.

About You

• Minimum of three years of experience in the charity or third sector.
• Proven track record in supporter engagement and database management.
• Good understanding of UK GDPR regulations.
• Familiarity with fundraising functions and project management.
• Exceptional organisational skills with the ability to prioritise tasks and meet deadlines.
• Strong proficiency in written and verbal communication.
• Innovative thinker with a proactive approach to problem-solving.
• Team player with a reliable and detail-oriented work ethic.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours

34.5 hours a week, Monday to Friday.

Benefits

• Hybrid working (2 days in the office, 3 days at home)
• Flexible working hours
• 5 weeks' paid holiday per year, as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox
• Wisdom app
• Care Friends referral app
• Birthday reward
• Long-standing service reward
• Life assurance scheme
• Pension scheme

Join Our Team

If you are passionate about making a meaningful impact and possess the skills and qualities outlined above, we invite you to join us in our mission to enrich lives and build communities. Apply now and be a part of our dedicated team at Pilgrims’ Friend Society.

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

Are you looking for a fulfilling & rewarding career?

Vibrance has an exciting opportunity for a Service Manager to join our team in Woodford Green. You will join us on a full-time basis, and in return, you will receive a competitive salary of £38,000 per annum, plus benefits.

You will be responsible for 2 services located within 5 minutes’ walk of each other.

Blueberry Close and Glengall Rd are registered care homes providing 24-hour care for adults with learning and physical disabilities.

We are proud to have earned both the Investors in People Gold accreditation and ranked in the Sunday Times ‘Best Companies to work for’ list.

About our Service Manager role:

As our Service Manager, you will support and enable people with Learning Disabilities to actively participate within the community at large, working within ‘Vibrances’ core values.

We are looking for a candidate who has experience of delivering services to people with complex needs, who will ensure that the service users receive a high-quality service, ensuring that their individual sessions are planned, executed, and monitored. 

You will manage and supervise a dispersed staff team and ensure the co-ordination and delivery of a high-quality flexible service for people living in the community that best meets the needs of these individuals.

You will be expected on occasion to work some shifts and weekends when either service needs the additional support of the manager.

Responsibilities as our Service Manager will include:

• Manage the quality of service provided and implementing improvements that reflect the needs of the Service Users
• Managing the care support provided to the Service Users in a non-judgemental way based upon trust, honesty, transparency, and professional standards
• Supporting Service Users with all daily living tasks and outings as appropriate and development reviews
• Supporting people when out in the community and promoting a better understanding and awareness of Learning Difficulties and Physical disability issues in the general community
• Liaising with other agencies / professional bodies, e.g. Community Learning Disability Services (CLDS), Commissioning Services, Social workers, Occupational Therapists & Physiotherapists to achieve common goals & highlighting any areas of concern.
• Assisting in ensuring all appropriate records are maintained, in accordance with the appropriate regulatory body
• Legislation, in both written, electronic and multimedia form as appropriate.
• Challenging institutional models of care and behaviour, encouraging and developing innovation

In return for your skills, knowledge, and experience, you’ll enjoy:

• A comprehensive training programme
• Generous holiday entitlement
• Pension scheme
• Rewards and recognition for your service
• AIG Lifeworks Work-life Assistance (24 hours)
• Enhanced Maternity & Paternity Pay
• Flexible Working Options (Subject to service requirements)
• Learning & Development
• Mindful Employer
• Positive about Disability
• DBS online applications paid by Vibrance
• Long Service Awards

Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.

To join us as our Service Manager please click ‘apply’ now. We’d love to hear from you!

We are recruiting for a Service Manager to join our team in Westminster; the scope on this job involves….

Job Title: Service Manager

Location: Westminster
Salary: £42,444 per annum
Contract type: Permanent, Full-Time

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic violence. In this role you will provide line management and support to staff who work with and help women and their children who are experiencing violence and men who experience violence in their relationships. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9am on 7 June 2024

Interview date: 19 June 2024

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Safeguarding Manager

Salary Range: £44,000 pro rata equivalent

Length of Contract: Part Time - 2.5 days a week (flexible) - 6-month contract (with potential for extension) - Open to hearing about other working patterns.

Start date: As soon as possible 

Location: Remote with occasional travel to events

Background /Summary:

In2scienceUK’s aim is to promote social mobility and diversity in science, technology, engineering and maths. We do this by leveraging the skills and passion of researchers and STEM professionals to support young people (16+) from low socio-economic backgrounds to achieve their potential and progress to degrees and careers in STEM.

The successful applicant will be joining In2scienceUK at an exciting point in its mission having recently launched a number of new initiatives, both in-person and online, to support young people build the skills, knowledge and confidence to build successful careers in STEM.

Role Summary:

We are looking for an experienced Safeguarding Manager to join our growing team and own our safeguarding processes end to end. This is a crucial role to ensure the safety of the young people we work with and that In2scienceUK provides a safe environment for all.

This role is part time and contract based and would be ideal for someone who has significant experience of safeguarding and child protection law, as well as experience

in carrying out safeguarding audits, implementing safeguarding processes for both in person and online offers, as well as internal and external safeguarding training.

Duties and Responsibilities:

• Review and audit existing safeguarding practices and procedures throughout the organisation.

• Manage and deliver a plan to improve practices and ensure compliance with all relevant legislation and guidance.

• Produce safeguarding policies, codes of conduct, and any other documentation needed to meet our commitment to safeguarding.

• Design and deliver effective in-person and online safeguarding training and guidance for trustees, staff, volunteers, partners and beneficiaries.

• Provide safeguarding support and guidance for our volunteers and partners, particularly concerning work experience placements and mentoring.

• Manage safeguarding concerns and disclosures as they arise, and escalate concerns in line with our safeguarding policies including making external referrals. 

• Ensure that our safeguarding records and processes are in compliance with Child Protection Law and GDPR regarding the processing of data and acting as a data controller.

• Responsible for fostering a culture of ‘safeguarding first’ across the organisation and with our volunteers, ensuring that our activities are designed with safeguarding embedded. 

• Stay up to date with all legislation and guidance on Safeguarding, child protection and protecting Adults at Risk within locations In2scienceUK operates and provides a single point of contact for this support - currently England, Wales and Scotland with ambition for future expansion.

• Support with the development of any policy, guidance and practice that relates to safeguarding our stakeholders, e.g. the legal status of work experience hosts, health and safety, DBS checks.

Knowledge and Experience:

Essential:

• Level 4 safeguarding accreditation.

• Strong existing knowledge of safeguarding and child protection laws in England, Wales and Scotland.

• Experience of implementing safeguarding processes to online, in-person and residential programme delivery designed for young people 16+.

• Experience of designing and delivering relevant training appropriately tailored to different audiences.

• Experience of working across departments and with trustees to produce appropriate processes and policies.

• Experience of dealing with being the first point of contact for complex cases for both children and adults at risk and making necessary referrals.

• Existing knowledge of Data Protection and how it applies to Safeguarding.

Desirable:

• Previous experience working with work placement and/or mentoring programmes and legal requirements for carrying these out.

• Previous wellbeing, counselling or similar training.

• Mental Health First Aid training

Personal Qualities

• A proactive solution-based approach to safeguarding.

• Excellent communication, both written and verbal with the ability to adapt to a range of audiences.

• Shows respect, humility and discretion in working with others.

• Highly organised and efficient, able to prioritise tasks and be persistent

• Responds to situations calmly, flexibly and appropriately, displaying resilience particularly when faced with challenges

• Can work to a deadline

• Can work independently and collaboratively

Benefits:

At In2scienceUK we practise what we preach by giving all staff opportunities to progress in their careers. You will have the opportunity to develop your own bespoke training and career development plan with guidance from your line manager to get you to the next level from day one.

Although we take our career development seriously we also value work-life balance. You will have the opportunity to work flexibly from home, balancing your caring responsibilities, volunteer commitments, hobbies and anything else that makes you happy.

In2scienceUK is a remote based organisation, that requires occasional travel across the UK for events and staff co-working days.

You will have 28 days of annual leave per annum, plus bank holidays.

Commitment to Safeguarding:

In2scienceUK is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults as outlined in Working Together to Safeguard Children. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment.

The following pre-employment checks will be undertaken as applicable:

• References

• DBS check and/or Overseas criminal records check where applicable

• Self-Disclosure

• Identity check

• Right to work in the UK

• Evidence of qualifications applicable to the role

• Confirmation of registration with the applicable registered body where applicable

Many of our roles involve working with children and we will therefore take up references prior to your appointment. You should provide details of referees including your current and previous employers, covering the last 5 years. Your current or previous employer will be asked about disciplinary offences relating to children, if the role involved working with children, including any in which the penalty is time expired. We will also ask if you have been the subject of any child protection concerns and if so, the outcome of any enquiry or disciplinary procedure.

Application procedure:

Please apply via Charity Job by uploading your CV (2 pages maximum) and a brief summary of why you are applying for the role. You must include reasons for any gaps in employment. Please use your cover letter to demonstrate how you meet each of the Person Specification competencies outlined above. 

The deadline for applications is 11:30 pm on Friday 7th June 2024.  Applications will be reviewed as they are received so an early application is advised.

Please note, this advert may close earlier than the indicated deadline.

For more information on the work we do please visit our website. For an informal discussion about the post, please contact Stephen Hancock, our Head of Operations by email (you can find his email address in the Job Description attached)

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?

About the role

The H&F Navigators provide intensive floating support to clients experiencing entrenched homelessness, clients at risk of homelessness as well as providing resettlement support to clients moving into their own accommodation.

In this role you will:

• Oversee a team of 3 Senior Caseworkers (Navigators) and complete weekly case reviews
• Work alongside the Service Manager to ensure the service delivers as per the service contract, and ensure the service is meeting the needs of the commissioning team.
• Carry a small caseload of clients, supporting them to identify and achieve support needs/goals.

About you

The successful Deputy Manager will be able to demonstrate skills in being both supportive and assertive. The ideal candidate will have experience of working to support clients to resolve their homelessness, and have a good knowledge of housing legislation as well as the range of support/statutory services available to support a client in their journey of recovery. The ideal candidate will have knowledge and experience of providing client-centred and trauma-informed support, and of managing incidents involving challenging and risky behaviour.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 10 June 2024

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

The National Literacy Trust empowers children, young people and adults from disadvantaged communities with the literacy skills they need to succeed. Their research makes them the leading authority on literacy and drives all their work.

There has never been a more exciting time to join, with an ambitious Director of Fundraising focused on growth, a CEO brimming with ideas and energy, a compelling and unique case for support, and the whole organisation united behind fundraising.

The Corporate Partnerships team has seen impressive success over recent years with the team now bringing in more than £4 million annually from a range of partners including Chase Bank, Lancôme, KPMG, McDonald’s, Morrisons, Bloomberg and WHSmith.

We’re seeking a skilled corporate fundraiser to lead on a portfolio of significant, strategic partners on a maternity cover contract. You will deliver a high level of stewardship to grow and develop existing relationships, line manage a Corporate Partnerships Manager, and contribute to the development of the corporate partnership strategy.

As Senior Corporate Partnerships Manager, you will: 

• Manage a diverse portfolio of corporate partners at the six-figure+ level, ensuring effective stewardship to strengthen engagement and drive incremental income
• Play a key role in developing the corporate partnership strategy, and contribute to budget planning in collaboration with the Head of Partnerships
• Research, write and pitch compelling funding proposals to renew and uplift existing partnerships, meeting agreed targets and working closely with colleagues across the organisation
• Provide management, support and guidance to the Corporate Partnerships Manager

Ideal skills and experience: 

• Demonstrable experience in managing six-figure+ corporate partnerships in the not-for-profit sector
• Expertise in leading on multi-faceted partnerships, including strategic partnerships
• Experience working with partners across retail and financial services is desirable
• A strategic mindset and ability to think creatively about corporate partnerships, identifying opportunities for uplift and increased engagement among existing partners, fostering a strong sense of connection to the organisation’s mission
• Ability to lead, motivate and develop direct reports, including setting priorities and goals that are achievable, aspirational and inspiring

Benefits include: 

• 39 days of annual leave per year (pro rata for part-time staff), made up of 28 days’ annual leave plus bank holidays and office closure from Christmas Day to New Year’s Day inclusive
• 8% employer pension contribution
• Enhanced maternity, adoption and shared parental leave and pay policy – after 1 year of service, employees are entitled to 12 weeks on half pay in additional to statutory entitlements, with two weeks of paternity leave at full pay (subject to qualifying criteria)
• Employee assistance programme
• Shopping and leisure venue discounts
• Discounted gym membership, dental plans and health assessments

New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. The Services Manager will be the key operational lead for the Alliance, and oversee successful delivery of housing casework services to young people fleeing violence and exploitation who are referred in. You should have experience of working in services that support young people fleeing violence or who are impacted by the criminal justice system, and have a solid understanding of housing options for young people under 25. You should be exceptionally well organised and have excellent partnership management skills.

Salary: £37,024 - £41,600

Closing Date: 10am 31st May 2024

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Manager.

The Advice Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that projects are delivered on time.

This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Managing a small advice team, ensuring the quality of the advice provided.
• Providing support and supervision to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
• Ensuring good teamwork and lines of communication between staff, volunteers and partner agencies.
• Creating a positive working environment in which equality and diversity are promoted and staff can do their best.

Quality and service delivery

• Leading the welfare advice services, including contributing to possible future expansion.
• Maintaining a small personal caseload (approximately one day’s work per week).
• Working with the Operations Manager to ensure that BIAS maintains the Advice Quality Standard (AQS) and is successful in AQS renewal.
• Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
• Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

Operational support

• Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.

For more information about the role and who we are looking for, please see the attached job pack.

Candidates must be eligible to work in the UK. This role will be based in our advice offices but there may be some options for flexible working (i.e. one or two days per week).

WHAT DOES BIAS DO?

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £1 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for possible further expansion in 2024 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.