Support Service Manager Jobs in Islington, Greater London
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Why Access Social Care Exists
Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point.
We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken.
About the role
This is an exciting time to join ASC. We have a new strategy and are growing quickly. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue going forward. We are dedicated to the people who need our help, but we also care deeply about our team and we think that work should be an exciting and satisfying place to be.
We are seeking a committed and customer focused Helpdesk Analyst to join our IT team. You will have a passion for technology and a proactive approach to problem solving. Your role will involve diagnosing and troubleshooting hardware, software and network issues. You will also advocate for the use of both current and emergent technologies, as well as facilitating the training of our team to effectively utilise these tools.
Responsibilities
- Provide first-line support to users by responding to helpdesk queries via phone, email, or in person.
- Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
- Manage our IT Ticketing systems in Monday
- Escalate complex problems to the appropriate IT support teams, both internally and externally.
- Maintain accurate records of helpdesk interactions, resolutions, and follow-up actions.
- Install, configure, and upgrade computer hardware and software as needed.
- Collaborate with team members to enhance IT systems and processes.
- Contribute to the development of user guides and knowledge base articles.
- Collaborate with the business support team to streamline IT hardware procurement processes and co-develop better working practices, maintain an equipment log, manage the refreshment of returned laptops, and oversee telephone service, reviewing contracts for efficiency and fit.
- Assist with helping to codesign the on/off boarding of new/leaving members of staff and help manage the resulting tasks including data protection actions.
- Assist with new software rollouts in both their configuration and in staff training.
- Help introduce new digital tools within the organisation and improve adoption and usage. This will involve matching needs and running pilots, change and embedding processes.
- Work with external providers to ensure a high quality of service is maintained in the organisation.
- Create and manage a set of standard guidelines for using our digital tools effectively, and devise ways to promote their use. Additionally, manage the training programme that support these tools adoption.
- Support the CTO as required in any duties which you could be reasonably expected to perform in line with this job description.
This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.
For the full Job Spec please see Job Pack
How to apply
We hope that having read this far; you still want to apply!
Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:
· An up-to-date CV
· A completed diversity monitoring form - found in Job Pack attached
· A supporting statement of no more than three pages, addressing:
· The essential requirements of the person specification
Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.
We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application.
Timeline for the recruitment process
Closing date: 23:30pm on 30th June 2024
Interview and assessments: Tuesday 9th July 2024
Please ensure you keep these dates free.
At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.
With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.
The client requests no contact from agencies or media sales.
Are you seeking an opportunity to develop or start a career in the homelessness sector, working in a role where you can play an instrumental part in supporting people to lead a fulfilling life? Then this could be the post for you.
About the role:
We have an exciting opportunity for you to join us as a Trainee Project Worker or Trainee Floating Support Worker at services across London, including Westminster, Lewisham, Camden, Islington and Redbridge.
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change.
Trainee Project Worker roles are based in supported accommodation services, where we aim to prepare clients for independence and positively impact their quality of life. These services provide temporary and longer-term accommodation for people who may have associated difficulties relating to mental health, complex support needs and trauma. In this role, you will be working on a shift rota, which will include working early shifts: 8am - 3:30pm/4pm and /or late shifts: 3:30pm - 10:30pm and could include some weekends and bank holidays.
We may also have Trainee Floating Support Worker roles, working to support a caseload of people who are at greater risk of homelessness with a focus on addressing housing-related issues, improving quality of life and promoting independence. Your support will include help with benefits issues, mental and physical ill health, hoarding and antisocial behaviours within a recovery framework and structured key working assessment. This work will involve regular travel in London, visiting clients in their own homes or other locations.
As a Trainee, you will be working in a varied and rewarding role amongst a committed and supportive team. The training programme will teach you how to provide this support to clients, enabling them to achieve the objectives they have collaboratively created in their support and action plans. You will also assist clients with routine tasks and their goals relating to training, education, or employment.
As a Trainee, you will receive increments to your salary at six months and at nine months (subject to successful completion of the Trainee Programme).
About you:
You do not need to have previous or formal experience working in the homelessness sector or in a support role. We are seeking people with transferable skills and experience gained from a varied background, who will demonstrate a commitment and passion for the work that we do. You will be ready to learn on the job and we will support you to develop your own learning and practice through a structured programme and teamwork.
We are looking for people who are creative thinkers, that are committed and motivated in inspiring our clients into leading successful lives. In return, we will provide you with a comprehensive and engaging Trainee Programme. Involving ongoing support, trainee specific workshops and plenty of opportunity to learn on the job through formal training, reflective practice, service visits and working with experienced colleagues. The traineeship period will run up to 9 months with a possibility for a fast track at 6 months.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 13th July (at Midnight)
Interview date: 23rd & 24th July 2024.
This post will require an Enhanced DBS check to be processed for the successful applicant.
*We are seeking to recruit a group of trainees to form a cohort starting between September - October.
The client requests no contact from agencies or media sales.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact us.
The role and your key responsibilities
As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups. You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week).
Your key responsibilities will include:
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Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.
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Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.
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Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.
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Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.
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Listen to teachers and students about how we can improve our customer service and the Unifrog platform.
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Attend conferences and run CPD events on behalf of Unifrog.
What we’re looking for
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Strong communication skills – written, over the phone and on video calls.
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Track record of excellent relationship management.
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Extremely well organised.
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Keen attention to detail.
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Active listening and objection handling skills.
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A background and interest in education would be an advantage.
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Proactive attitude and willingness to get stuck in.
You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.
Working together
You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager.
Benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.
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Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£37,306 per annum (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus. OTE £40,000.
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Full-time.
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28 days paid holiday per year (plus bank holidays).
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Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.
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Full UK driving licence and access to a car is essential.
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All travel expenses covered.
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Candidate must be based in the London region.
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Home based with some travel to schools and colleges in London, Essex and Suffolk.
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Start date: no later than w/c 2nd September 2024. .
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To discuss any details about the role before applying, please contact Mhairi (details on our website)
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We can only consider candidates who have the right to work in the UK.
Application process
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Deadline: 10:00AM (BST) on Monday 1st July 2024.
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Stage 1: Application form (~1 hour) ✍️
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Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
i. Why do you want to work at Unifrog? (250 words)
ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)
iii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)
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Stage 2: Phone task (15 minutes)
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A short role play task over the phone. We will schedule these tasks throughout the application window.
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Stage 3: Video call interview (1 hour)
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Short demonstration of a Unifrog tool (resources will be provided) (20 mins)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).
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Video call interviews will be held on w/c 8th July 2024.
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Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
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Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring
Inclusion and diversity at Unifrog
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Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
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To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
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To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.
Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with partners, including Dell Technologies, KPMG, the NHS and Network Rail we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).
Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.
The Programme Manager role
Due to the expansion of our programmes we are seeking a new team member to support our next year of growth and delivery.
You will be managing and developing skills and employability programmes designed in partnership with industry. With support, from your team and colleagues, you will ensure TTF educational programmes are successfully delivered from conception to evaluation. You will work collaboratively with our corporate and industry partners to support teachers and students in schools and further education institutions.
What you will be doing
- Management of multiple projects and events
- Team management (experience of line managing direct reports)
- Use systems and administrative processes
- Building exceptional relationships with partners, teachers and volunteers
- Evaluation and reporting
To read the full job information pack, either visit our website or download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for.
Job details
- £35,000 salary (pro-rata for part time)
- Full or part time opportunity (min 4 days a week)
- Hybrid working
- 28 days holiday + bank holidays
- Training budget
And if you join our team, you can expect to receive feedback like this from our former students:
"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you."
Hybrid working
This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for the team days in London.
A cover letter is optional instead of completing the application questions. While we encourage the use of innovative technology in our work, we want to hear your voice and personality in your application. AI is a tool, not a shortcut. This doesn’t mean asking AI to do the work for you, or copying and pasting answers, as this would limit the way you can showcase your personal experiences and strengths.
In your cover letter consider telling us your skills, experience or approach to the headings and activities we’ve outlined in ‘Key Responsibilities'. Then tell us about how you meet the person specification.
Talent is everywhere, opportunity is not. The Talent Foundry, a UK education charity, bridges this gap and improves social mobility for young people.
![The Talent Foundry logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/rslryxtr5bi_2024_05_29_08_32_58_am.jpg)
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![The Talent Foundry - intensive connections programme in Tees Valley.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/the_talent_foundry_intensive_connections_programme_in_tees_valley_2024_05_29_08_32_27_am.jpg)
![The Talent Foundry - careers programme.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/the_talent_foundry_careers_programme_2024_05_29_08_32_27_am.jpg)
![NHS - page 11 v small.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/nhs_page_11_v_small_2024_05_29_08_32_58_am.jpg)
The client requests no contact from agencies or media sales.
About MSI
MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.
Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.
We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.
About the Role
MSI Reproductive Choices (MSI) is one of the 20 largest charities in the UK; providing family planning & safe abortion services across the globe. MSI operates as a social enterprise, and revenues are split between donor income and revenue from clients that receive our services.
The Global Accounting Team is responsible for core financial accounting, producing consolidated global financial information and preparing the group management accounts, group statutory accounts and Global Support Office management accounts
MSI receives substantial amounts (> £160m p.a.) of funding from a variety of governmental and private donors (including DFID, USAID and Gates Foundation) for its international family planning activities in 37 countries around the world. We are recruiting a talented, experienced and driven accountant to lead restricted income accounting across the organisation
About You
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.
To perform this role, it is essential that you have the following skills:
- Advanced MS Excel Skills
- Excellent attention to detail
- Commercial understanding
- Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice.
- High levels of numeracy
- Analytical approach to information gathering and dissemination.
- Effective communicator, demonstrated on both financial and narrative reporting
To perform this role, it is essential that you have the following experience:
- Background of analytical, quantitative, and problem solving
- Experience in an analytical/financial role
- Engaging multiple stakeholders across different departments
- Working and prioritising multiple deadlines
- Experience in project accounting and financial management of large international projects and country programmes
- Experience of financial reporting to governmental, private, and institutional donors
- Experience working with financial systems and software (SUN systems preferred) and Q&A
- Experience working in a not-for-profit environment (Preferred) and organisational headquarters.
The following is desirable but not necessary
- A degree in a numerate subject and/or professional finance qualification.
- Studying towards an accountancy qualification – CIMA / ACCA / ACA / ICAEW
- Certified accountant ACA, ACCA, CIMA or equivalent
Personal Attributes:
We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity.
For this role, we’re looking for an individual who is:
- Committed to the protection of team members and clients, with a focus on vulnerable groups.
- Able to role-model inclusive and culturally sensitive attitudes and behaviours
- Ability to manage a heavy and fluctuating workload. Results orientated.
- Demonstrates MSI team member behaviours.
- Pro MSI philosophy of social enterprise and cost recovery
- Ability to travel up to 12 weeks a year.
- Pro choice
Please visit our website to view the job framework.
Location: London Support Office (hybrid working) or where any MSI country programme operates.
Full-time: 35 hours a week, Monday to Friday (For UK based team members).
Contract type: Permanent
Salary: £40,000 - £51,000 per annum for UK based candidates. Discretionary bonus + benefits. For all other locations, the salary will be banded within the national context.
Salary band: BG9
Closing date: 28th June 2024 (midnight GMT+1). Interviews may take place before this date for exceptional candidates.
For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
£41,200 (pro-rata) + 6% pension contribution
21-35 hours per week
We're looking for a passionate and experienced Fundraising Manager to lead our fundraising strategy. You will work closely with our CEO and Fundraising Officer to raise funds from a range of sources to support our work with refugees, asylum seekers and migrants. You will also ensure that LRMN has positive relationships with funders and line manager the Fundraising Officer.
For more information, please refer to the job pack. To apply, please submit your CV and answers to the screening questions on Charity Job.
Deadline: 9am 24th June 2024
Interviews: Week commencing 1st July 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At the heart of our fundraising and marketing strategy is a real focus on building lasting, meaningful, and relevant relationships with all our supporters, demonstrating the importance and value of the contributions that they make. Our Individual Giving programme makes up a considerable proportion of our total income and the primary responsibility for this role is providing important support for this vital programme. You’ll love talking to our supporters, taking time to understand them, listen to what they are interested in and making sure they feel valued. Starlight’s reputation for supporter care will really matter to you and you’ll naturally want to be accurate, efficient and effective in dealing 3 with queries, handling and recording donations on CRM and ensuring that appropriate and timely responses are sent to all supporters. You’ll also enjoy developing your fundraising skills and supporting Individual Giving activities to ensure we are delivering the best activities for our supporters to drive more donations. With your experience and expertise, you’ll support our reputation for positive, warm touchpoints and excellent customer service.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Quo Vadis Trust, our mission is to empower our beneficiaries to reach their potential and live the best possible quality of life that they can. We provide supported housing to over 200 adults living with mental health needs, and we are also 'Great Place to Work' accredited. As Finance Manager at Quo Vadis Trust, you'll be at the heart of our strategic mission, supporting the organisation to deliver its financial targets.
Annual leave and benefits:
- 24 days plus bank holidays and an extra day off for your birthday
- Life insurance
- Health care cash plan
- 24/7 employee assistance program
- Company pension with Nest
- A focus on L&D and real opportunities for career progression
Closing date: 5th July 2024, however we will be interviewing on a rolling basis and this vacancy may close sooner should a suitable candidate be found.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Purpose of the Role:
Bow Foodbank is proud to have developed a highly trusted relationship with our guests and the community. We are often the first point of call for people when they are starting to struggle financially. We want to use our trusted place in the community to support our guests with more than just food, helping to connect them into a wide range of services and community groups - aiming to help guests to build their resilience and move them away from the causes of poverty. This will be done by inviting specialist partners to offer their services at our centre, as well as training and overseeing our volunteers in signposting guests to services that will help them build their resilience. We want to do this in a way that builds dignity so will aim to follow up with them the impact of any referrals and how they have improved guest wellbeing. Our aim is to limit the length of time guests depend on any foodbank and increase the community’s access to support services and community groups.
This role will train and oversee the work of our volunteers in signposting guests to high quality services. They will be responsible for holding guest voice strategy and will feed into the senior leadership team the opinions of our guests so we can continually improve the service we offer them.
This role will build partnerships with organisations to create support pathways. We want to maximise use of our building by creating a support ‘marketplace’ inviting partners into the foodbank and increasing guest access to the broadest range of services.
Please provide a cover letter of no more than two A4 typed pages that outline your experience in meeting the person specification for this role.
The client requests no contact from agencies or media sales.
Pancreatic Cancer Action are excited to be seeking an enthusiastic and proactive Supporter Care and Fundraising Co-Ordinator to join our fabulous Fundraising Team. This is a varied role where no two days will be the same.
If you are a proactive individual with a positive can-do attitude who is passionate about making a difference, we would love to hear from you. Whether you are looking for an introduction into the world of fundraising or to build on your existing fundraising skills, this role will offer you the opportunity to gain a breadth of experience about different fundraising income streams, finance processing, CRM data and stewardship journeys.
Our incredible supporters are at the heart of all that we do at Pancreatic Cancer Action. This role offers a unique opportunity to work with our fantastic supporters daily. Providing them with the tools, knowledge and materials they need to help reach and exceed their fundraising targets. From head shaves to cake sales, dress-down days to extreme sports. You will be the first point of call for all fundraising enquiries and be on hand to provide bespoke stewardship support to ensure we develop long-lasting relationships with our PCA community, groups and companies across the UK.
Main responsibilities:
- Provide admin and operational support to the Fundraising Team
- Accurately record and manage data using the Salesforce CRM system.
- Ensure that fundraisers and supporters get timely correspondents by email or phone.
- Inspire supporters through innovative new stewardship ideas, sending out relevant materials and offering support and advice to enhance their event/fundraising.
- Maintain and develop relationships with existing supporters, helping them to exceed their fundraising targets and inspiring them to become life-long supporters.
- Update all event portals with fundraising details and complete the registration process on time.
- Monitor and input data from various fundraising platforms onto our Salesforce database to ensure accurate reporting on income from events/fundraising.
- Take ownership of fundraising tracker to ensure first class stewardship is provided to all supporters.
- Supporting community-based fundraising volunteers and groups.
- Work collaboratively with the fundraising and marketing team to ensure that email templates, cards and certificates remain up to date and relevant to our audiences.
- Work with the fundraising team to identify ways to surprise and delight our fundraisers and ultimately build long term relationships with a consistent approach.
- Support in the planning and implementation of fundraising events, products and campaigns
- Work across various fundraising streams such as community and events fundraising, Individual giving, In memory and corporate fundraising.
The client requests no contact from agencies or media sales.
Job Title: Assistant Shop Manager
Salary: £18,720 pro rata (FTE £23,400 per annum)
Team: Retail
Hours: 30 Hours pw
Location: Weybridge
**To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.**
About Shooting Star Children’s Hospices
We have an exciting opportunity for an experienced and creative Assistant Manager to join the team running our Weybridge shop.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.
About the role
Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures
About you
This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.
You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Cycle to work scheme
- Mental Health First Aiders
- Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Closing Date: 21stJune
Interview Date: Rolling Interviews
The client requests no contact from agencies or media sales.
Location: Bexley
Salary: Salary Band 4.3
£39,727.10 - £42,340.73 per annum (please note successful candidates are usually appointed at bottom of relevant band)
Hours: 37.5 hours pr week
Contract: Permanent
Closing Date: 21st June 2024 at 12 noon
Virtual Interview Date: 4th July 2024
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Refuge Service Manager at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
The Solace’s Bexley refuge is a pan London provision working with women and their children who have fled domestic abuse. Our Bexley refuge provides high quality trauma informed support, crisis intervention and accommodation to women and children. You will be responsible for three refuges across the London borough of Bexley and the line management of a small team of specialist workers.
About the Role
We are seeking a Service Manager to lead our refuge services in Bexley. As the service manager, you will be leading on Solace’s response to women fleeing domestic abuse in Bexley. You will be responsible for:
- The day-to-day management of our Bexley refuge provision
- The development and maintenance of effective relationships with colleagues and a range of stakeholders
- Hold line management responsibility for a small specialist team providing holistic support to survivors of domestic abuse.
About You
We are seeking someone with strong leadership skills with a commitment to keeping survivors at the centre of service delivery whilst also delivering on service targets. You will have a passion for ending male violence against women and girls (MVAWG) as well as a thorough understanding of MVAWG and experience of refuge service provision and resettlement pathways.
As women we know that we don’t always apply for jobs unless we meet all of the criteria. If this applies to you, we ask that you consider using the supporting statement to show us how you believe your experience and skills will enable you to do the role, and how you think we might support you to develop in the role.
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
Are you passionate about supporting people with disabilities to live full lives and realise their ambitions?
Are you looking for an opportunity to lead, manage and develop a supported living service?
Outward are seeking to recruit an enthusiastic, motivated and committed Deputy Manager to join our Enfield learning disability services at Linwood Crescent to manage a service for 14 residents living in a supported living service which caters for older people with additional health needs. This is a fantastic opportunity to join our dedicated, caring and supportive staff team. The aim of the service is to enable the people we support to enjoy a good quality of life maximising independence and skills progression where possible.
The Role
The deputy manager would support the manager with recruiting and managing the large staff team, creating a culture of positive behaviour support within a personalised environment, embedding quality standards, achieving and progressing good outcomes with the people we support. As well as managing the service safely within the regulations and standard required by CQC.
You will act as a role model in the delivery of active support you will promote and maintain person centred approaches and inclusive community links to achieve positive outcomes with the people we support from the frontline staff team.
Skills and Expertise
· To share our values of enabling, empowering and engaging and implement these
· A minimum of 1 years’ experience of providing support to people with learning disabilities/ autism and or complex needs and or behaviours of concern
· Have excellent communication skills and be able to build positive relationships with internal and external partners – staff, professionals, people we support, families
· Be confident in using your own initiative able to deputise for the Service Manager
· Have strong IT skills and able to manage own time and work under pressure
· Creativity, motivation and enthusiasm to bring new ideas into the service and to implement these to shape the service as part of continuous improvement
· QCF Level 5 in Leadership for Health and Social Care, or equivalent or willingness to gain a qualification
· Experience of staff management and the ability to lead and develop a large team ensuring staff are appropriately trained
· Experience of carrying out needs assessments and creating support and risk management plans for people with complex needs
· The ability to deliver the service in accordance with an individual support plans, the service specification and CQC requirements
· A commitment to providing high quality, personalised active support
· Knowledge of managing a budget is desirable
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
· 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
· Computing Scheme
· Credit Union Scheme
· Cycle-to-Work Scheme
· Death in Service Benefit
· Health Assured – Employee Assistance Programme
· Eye care Vouchers
· Flu Jab Reimbursement
· Long Service Awards
· Pension Scheme
· Purchase Additional Annual Leave
· Refer-a-Friend Scheme
· Retirements
· Loans (including season tickets and parking permit loans)
· Blue Light Card
How to Apply
If you think you are who we are looking for, please submit a statement detailing how you meet the requirements of the role by referring to the Job Description and the Person Specification.
You can do this by following the link below:
The closing date for all applications is on 20th June 2024
Interviews will be held w/c 4th July 2024
About Outward
Outward has been providing high-quality support and care services to vulnerable people for over 40 years. Set up by parents of children with a disability looking for alternatives to institutional care, our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals.
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.
Outward is committed to equality and diversity and welcomes applications from all sections of the community.
Location: Haringey
Salary: Salary Band (4.3) £39,727.10 per annum
Hours: 37.5 hours a week (rota-based Monday to Sunday)
Contract: Fixed Term Contract until March 2027
Closing Date: 24th June 2024 at 12 noon
Interview Date: 2nd July 2024
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Multiple Disadvantage Accommodation Service Manager at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Our 24-hour specialist refuge service provides support for homeless women facing multiple disadvantage including but not
limited to:
- Substance misuse needs, including those who are pre-contemplative mental health and neurodiversity chaotic lifestyles, including those displaying antisocial
- behaviour.
- History of offending behaviour and criminal justice.
- History of children being removed from their care and/or at risk of further removals.
- Affected by or at risk of sex working.
The team delivers 121 support in the form of weekly keywork sessions working within a psychologically informed framework to create a support plan with residents and build on skills and competencies, this will be a flexible delivery model and provide medium to high support that offers people a personalised pathway away from homelessness,which builds on their strengths and aspirations for the future.
In addition, the team is responsible for the building management including Health and Safety, the repairs and living environment.
About the Role
We are seeking a Service Manager to lead our Haringey Service. As the Service Manager you will ensure the provision of an excellent service for survivors of abuse, balancing the demands of supporting staff, managing partnerships, and contract compliance.
We are seeking someone with strong leadership skills with a commitment to keep survivors at the centre of service delivery whilst also delivering on service targets. You will have a passion for ending violence against women and girls as well as a thorough understanding of domestic abuse, multiple disadvantages and its impact on survivors.
As the service manager you will oversee the following areas of work of which there is more info in the job Description:
- Operational management of the service including Health and Safety.
- Lead and develop a staff team
- Manage staff & Service Performance
- Promote Solace and build relationships in the borough
- Ensure Financial accountability & compliance
- Corporate Responsibilities
About You
If you demonstrate commitment, innovation, passion, non-judgemental attitude and collaboration, you’ll thrive in our diverse feminist team of professional women.
Ideal candidates will have:
- Sound understanding of practical, emotional, social and economic issues affecting survivors of domestic and sexual abuse and those experiencing multiple disadvantages.
- Understanding of Safeguarding and the responsibilities on the individual staff members and agencies in relation to safeguarding.
- In-depth knowledge advising on a range of options including safe housing, criminal justice, civil remedies and risk management.
- Demonstratable knowledge of adult and children safeguarding
- Experience managing staff
- Experience managing a project and budgets
- Experience of monitoring and reports.
- Have Excellent written and verbal communication skills
- Ability to work well under pressure, prioritising workload and crisis management
- Sensitive and non-judgemental approach when working with vulnerable clients
- Experience in risk assessment, management and safety planning
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies
The client requests no contact from agencies or media sales.
Working alongside the current Operations Manager (Procurement & Contracts) you will help us develop sector-leading educational resources through our supply chain. We are a mission-led organisation that exists to improve pupil outcomes and close the disadvantage gap by raising the quality of the curriculum that teachers and pupils access.
If you want to do some of your life's best work for an organisation committed to closing the disadvantage gap and improving outcomes for all then this could be the role for you.
This is a temporary part-time role (up to 0.8 full time equivalent, fixed term for 12 months - open to a discussion on less hours for the right candidate).
You will:
- Lead the continuous improvement of multiple procurement and contract management processes/systems.
- Manage and maintain the Oak supply chain (7-figure budget) and all external contracts (approximately 200).
- Develop tender specifications to engage high quality suppliers, negotiating and implementing contracts.
- As a member of the Oak Team, contribute to the planning and culture of the organisation.
- Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.
- Deputise for Head of Operations and take on other general responsibilities as required .
You should have:
- 5+ years experience in leading the continuous improvement for procurement and contract management processes and systems.
- Extensive knowledge of public sector procurement (service delivery) including holding or working towards a Chartered Institute for Procurement & Supply /International Association for Contract & Commercial Management/World Contracting & Commerce qualification.
- Excellent analytical skills with the ability to assess quantitative and qualitative feedback and make recommendations for action.
- Outstanding stakeholder engagement and influencing skills with a track record in developing relationships and building rapport with a wide range of people.
Although not essential, experience in brokering and managing third-party copyright would be highly desirable.
WE RESERVE THE RIGHT TO CLOSE THE ROLE EARLY.
We do things differently at Oak and are always looking to improve our ways of working and challenge the status quo. Why not join us and be part of an innovative organisation working to support teachers and improve pupils’ access to quality education?
We’re actively looking for candidates from diverse backgrounds to work with us to shape Oak’s future. Apply for this role through Applied, a hiring platform we use that’s designed to remove bias from the recruitment process and create a fair experience for everyone.
We offer flexible working where you can base yourself at home or in a co-working office of your choice; whichever works best for you. We work a 36-hour a week and most colleagues finish early on a Friday or take every other Friday back to ensure they keep a healthy work-life balance.
The client requests no contact from agencies or media sales.