Support service manager jobs in surrey

Position: Marketing & Product Lead (Maternity Cover)
Hours: Full-time (35 hours a week)
Contract: Up to 12 months fixed term contract (maternity cover)
Location: Office-based from London with flexibility to work remotely
Salary: Starting from £44,339 per annum, plus excellent benefits
Salary Band and Job Family: Band 3, Professional/Technical
You’ll start at the entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

In this role, you'll oversee the delivery of our marketing strategy and insight-led approach to product development for our community and events fundraising team. You'll work collaboratively with colleagues across the organisation to reach, engage, and build meaningful long-term relationships with our supporters. You'll champion an insight-driven and engagement-first approach to marketing and product development, with our audiences at its core.

You'll innovate and test new marketing channels, products, and approaches. You'll stay up-to-date with the latest marketing and sector trends and identify opportunities to ensure we can proactively respond to an evolving external environment.

A key part of your role will be to lead our team of supporter-facing Fundraising Executives and ensure they provide consistent and exceptional supporter stewardship to our incredible fundraisers.

Our role is to deliver engaging, high quality and innovative fundraising to our amazing supporters and provide an attractive, inclusive programme of events and activities throughout the year.

Please note this is a fixed term contract for up to 12 months

Closing date for applications: 9:00 on Wednesday 12 November 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Genuine innovation. Visionary solutions. Surprising results.

Lead CRM Engineer - Salesforce

£74,000 - £79,000 plus

Reports to: Head of Engineering

Grade: P3

Directorate: Chief Operating Office

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London . Office-based with high flexibility (1-2 days per week in the office)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: 16 November 2025, 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Recruitment process: 2 stage interview process which will involve competency and technical assessment.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

The Lead CRM Engineer is responsible for taking a leading role in the CRM engineering capability team to identify and share good practice, develop standards, patterns, automation & tools, reduce technical debt and operational risks.

In addition the Lead CRM Engineer should design and develop enhancements to our CRM platform, supporting the delivery of our CRM Engineering strategy; apply specialist knowledge to identify improvements.

What will I be doing?

• Lead in all aspects of the software development life cycle e.g., requirements, analysis, design, implementation, testing and documentation
• Apply Lean and Agile principles to develop high quality code that has minimal bugs, adheres to CRUK standards and is highly supportable
• Work either independently or in collaboration with Solution Architects to design new solutions in line with the CRM Engineering strategy
• Start the development of new products from scratch, leading on all the technical decisions this entails
• Work in collaboration with Product Managers, Service Designers, UX Designers, Business Analysts etc to identify user needs, discuss capabilities and iteratively design solutions
• Take a leading role in the CRM engineering capability team to identify and share good practice, develop standards, patterns, automation & tools, and reduce technical debt and operational risks
• Design and develop enhancements to our CRM platform, supporting the delivery of our CRM Engineering strategy; applying specialist knowledge to identify improvements
• Apply Site Reliability Engineering principles to track and improve the availability, performance, and security of CRM products. Support the resolution of incidents impacting our products.
• Responsible for release management and line management of 2-5 CRM engineers, coaching them to develop their skills, behaviours and develop their careers.

What are you looking for?

Essential:

• Ability to write clean, readable, and properly tested code based on tried and tested design patterns.
• Experience building applications on our existing CRM platform (Siebel) and/or future CRM (Salesforce), including data model design, custom UIs, custom logic, inbound and outbound integration logic
• Experience running critical services in production and designing highly available, scalable, and secure solutions
• Acted as a Senior or Lead within an Engineering team, starting the development of new features from scratch, defining the overall solutions, and reviewing more junior engineers' work.'

Desirable:

• Understands business problems and able to translate them into solution designs using creativity and pragmatism.
• Knowledge of modern software development methods (SCRUM, Kanban) and approaches (test-driven development, behaviour driven development, continuous integration, continuous delivery)
• Can communicate complex information and concepts to technical and business colleagues, influencing others effectively
• Worked in a complex technical environment with multiple types of business operations and conflicting priorities
• Able to cope with continual change and contribute constructively to improvement cycles

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

Additional information

For more information about working with us please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

We are looking for a Sector Development Lead to drive growth and impact in the primary education sector at a pivotal moment for the Leadership Skills Foundation.

 This newly created role comes at an exciting time: we’re expanding our programmes, deepening partnerships, and rolling out a refreshed brand.

You’ll play a key role in helping us reach more young people and maximise our impact.

As Sector Development Lead, you’ll lead income generation and customer growth in the primary sector. From designing integrated sales and marketing strategies to delivering outreach and events, you’ll champion our offer and act as a trusted sector voice - shaping offers that meet the needs of schools, empower learners, and delight our customers.

We’re seeking someone with experience in sales, sector development, or programme growth, with a proven ability to achieve ambitious targets. You’ll bring creativity and confidence in delivering outreach campaigns across both digital and in-person channels, underpinned by a strong understanding of the UK education system, particularly with insight into the primary sector.

Thriving on building relationships and influencing stakeholders, you’ll use data and insights to inform decisions and adapt approaches. Alongside these skills, you’ll be a collaborative team player and a compelling storyteller, able to balance strategic thinking with hands-on delivery as well as passion for creating meaningful opportunities for young people.

If you’re an experienced development professional who thrives on spotting opportunities and delivering results, we’d love to hear from you.

Role purpose:

Drive the growth of the primary education sector, leading on centre acquisition, income generation, and customer experience.

Develop and deliver integrated sales and marketing strategies, including digital lead generation, network development, key segment outreach, and data-led campaign planning.

Act as the sector lead, using insight to shape positioning, monitor market maturity, and influence internal and external strategy for long-term impact.

Key responsibilities:

Planning

Shape and deliver the Primary Sector Development Plan.

Sales & growth delivery

• Drive income and centre growth targets across all relevant programmes.
• Develop tailored acquisition and conversion strategies by segment, including cold outreach, warm lead nurture, events, and campaigns.
• Track and report against sector income targets, centre growth metrics, lead conversions, and ROI using dashboards and data analysis.

Marketing and lead generation

• Design and test sector-wide digital campaigns in collaboration with marketing teams and, where relevant, external agencies.
• Manage audience segmentation, personalised journeys, email marketing, and paid social media campaigns targeting school leaders, MATs, and parents.
• Plan and deliver events related to the Primary sector and represent the organisation externally when required.
• Contribute towards content strategy across case studies, impact stories, webinars, and sector PR/editorial opportunities as required.

Customer Experience (CX) & retention

• Lead on sector-specific centre onboarding, retention strategies, and cross-sell pathways.
• Be responsible for mapping and reviewing the customer journey, reducing friction for customers, and removing internal barriers.
• Develop Customer Experience led comms plans to ensure consistent, high-quality touchpoints that support relationship building and long-term value.

Collaborate across teams and support innovation

• Contribute to team planning meetings, training sessions, and department-wide initiatives.
• Support the induction of new team members and contribute to a collaborative, learning-focused team culture.
• Be an engaged member of the Engagement and Marketing Directorate and carry out any other reasonable duties as requested by the Head of Business Development. 

 Skills, experience, and knowledge

 Essential 

• Proven experience leading sales, sector development, or programme growth.
• Experience in designing and delivering multi-channel marketing or outreach plans, ideally across digital and in-person formats.
• Demonstrable success in achieving income and acquisition targets within a complex stakeholder environment.
• An understanding of education systems in the UK, particularly the primary sector.
• Experience of working on your own initiative, taking a pro-active approach to your work.
• Strong communication and interpersonal skills.
• High level of presentation skills to external stakeholders.
• Experience of data management and analysing insight to inform decision making.
• An ability to network, influence and build relationships with key stakeholders and customers.
• Collaborative mindset with the ability to build strong working relationships across teams
• Ability to use Microsoft Office programmes comprehensively to support customer interaction and information presentation.
• An ability to prioritise your workload and focus on importance of tasks.

Desired

• Experience with campaign management tools and marketing platforms (e.g., HubSpot, Mailchimp, Google Ads, LinkedIn Campaign Manager).
• Experience working directly with or selling into primary schools, MATs, or local authorities.
• Strong understanding of the UK primary education landscape, including MATs, independent schools, and local authority priorities.
• Understanding of education inspectorate frameworks, and how they impact school decision-making.
• An understanding of awarding body function and responsibilities.

Deadline for applications:  9am on Monday 24th November 2025

Salary: £35,327 per annum, pro rata

Contract: Fixed Term contract to 31st March 2027, Full Time (37.5 hours per week) We operate a blended working approach where you will be required to work in the office two days a week, Wednesday & one other day tbc

About The Role

As a Grants and Learning Officer, you’ll be helping us to deliver our ambitious, nationwide grants programme. We currently support over 500 grassroots organisations and 18-30 year old creatives, and have a busy grants cycle to manage, alongside ever-increasing numbers of applications. 

This year, we’re building and migrating to a new grants database and you’ll play an integral role on the project team. In addition, you’ll manage an assigned portfolio of grants, and help with all aspects of the funding cycle. You’ll support applicants and funded partners, make funding recommendations, administer grants, provide feedback and support, and visit projects. 

About You

First and foremost, you’ll be passionate about the work that Youth Music does. As a skilled administrator, you’re not fazed by planning, monitoring, reporting, and spreadsheets. You have an eye for detail. You’ve got good IT skills and working knowledge of how databases operate. With the development of our new database this is an exciting opportunity for someone who enjoys developing processes and working with data and detail. 

You’re a collaborative worker who enjoys being part of a friendly team, as well as travelling on your own to build new relationships with a diverse range of people. As a grants manager you’ll have an instinct for what’s important – when to give advice, and when to step back.

Key Responsibilities 

Grant Making

• Relationship management for a diverse portfolio of grants within allocated areas or specialisms.
• Maintain an up-to-date knowledge of the music/creative landscape and issues affecting your allocated areas.
• Provide telephone, online (e.g. Zoom, Microsoft Teams, webinars) and email advice to potential applicants.
• Assess grant applications.
• Make recommendations to the assessment panel.
• Efficient and effective turnaround of grants administration, primarily through our grants databases (Salesforce and Grant Tracker).
• Ensure data in the grants database is accurate and up-to-date, and support with data input, analysis and cleansing.
• Review grant requirements and ensure quick processing of payments.
• Undertake visits to funded projects and attend events.
• Provide advice and feedback to successful and unsuccessful applicants.
• Support the running and facilitation of events.
• Contribute to the improvement of Youth Music’s funding processes and procedures in line with the flexible funding principles we’re committed to.
• Provide support to others in the wider Youth Music team.

Learning and Projects

• Undertake project-based tasks as part of wider team or organisational project work.
• Specialist knowledge about assigned areas of Youth Music’s work or operations and produce relevant outputs to help us and others to learn and develop.
• Produce resources and content for the Youth Music community.
• Present information and learning to internal and external colleagues.

General

• Carry out all such additional duties as are reasonably commensurate with the role.
• This post will require travel across the UK, occasionally involving overnight stays.
• This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.

Person Specification

Essential Criteria

• Experience of working or volunteering in music education, music industries, grants management, youth work or advocacy, education, or not-for-profit settings.
• Familiarity with the funding process.
• Experience of working in an administrative role. 
• Experience using databases and other software.
• Proficient IT skills, including Microsoft Teams and Office (in particular Outlook, Excel and Word). 
• Organisational and administrative skills, able to prioritise and work to deadlines.
• Attention to detail.
• Confident in decision-making and can work autonomously.
• Ability to think creatively to solve problems.
• Interpersonal skills and the ability to work as part of a team.
• Ability to communicate effectively with different types of people.
• A clear and persuasive verbal communicator with the ability to write in plain English.
• Ability to build and manage relationships.
• Analytical skills (you’ll be required to read and respond to applications and reports).
• Commitment to inclusion, diversity, equity and access (IDEA), with good awareness of accessibility and understanding of inclusive best practice.

Desirable Criteria

• Experience of project management, including financial planning and management.
• Understanding of the social issues facing children and young people today.
• Understanding youth voice and/or participatory grant making practices. 
• Understanding of organisational best practice (safeguarding, financial health, governance, equality, and diversity).
• Understanding of the music education and / or music industries landscape.

The Talent Set are partnered with leading Health organisation who is seeking a Senior Media and PR Manager – Policy, Campaigns and Public Health to join their ambitious media and PR team. This is an exciting time to join the organisation as they launch a new five-year strategy this autumn to supercharge efforts to transform lives. This role is a fixed-term, 12-month contract.

Key responsibilities

• Develop and lead the delivery of ambitious annual media and PR plans for the charity's policy, campaigns, and public health activities, ensuring alignment with the new overarching strategy.

• Lead media and PR activity to build profile that increases the charity's influence, engagement, and support among target audiences.

• Champion the needs of people affected by breast cancer within the media.

• Engage key policy decision-makers and the NHS with the charity's calls to action.

• Communicate vital early detection health information and messaging to health professionals and the public.

• Digest and translate complex health information and policy subjects into accessible and engaging copy for the media at pace.

• Apply an instinctive news sense to identify proactive and reactive media opportunities to secure impactful media profile and share of voice.

• Work closely with colleagues to forward plan and maintain tight alignment and consistency across all communications output, demonstrating a strategic mindset.

• Play a key part in supporting the day-to-day leadership of the wider media and PR team.

• Effectively prioritise multiple and complex projects, handling conflicting demands and tight deadlines.

Person Specifications

• Excellent ability to build and nurture impactful relationships, both internally and externally, at all levels.

• An effective negotiator with the ability to balance complex and sensitive stakeholder needs to secure media profile that delivers critical information to key audiences.

• A sensitive communicator in interactions with people affected by cancer who support the charity’s work.

• Strong experience working in health communications, and media/PR relations environments.

• A natural planner with a strategic mindset who considers the bigger picture.

• Proven ability to digest and translate complex health information and policy subjects into accessible and engaging copy for media.

• Proven ability to prioritise multiple and complex projects and manage conflicting demands and tight deadlines.

What’s on Offer:

• This is a 12 month FTC, starting as soon as possible. 
• Hybrid working set-up - 2 days a week in central London 
• Salary banding £47,000-£52,000
• Full-time role, due to the busy nature of the role we can only consider applications who can work 5 days. If you already work in a job share, we could consider two applications from candidates who have previous worked in that setting together. 

How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.

To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity: The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

HR Coordinator

Our HR Team are looking for an HR Coordinator to deliver day-to-day operations, support recruitment, and play a key role in employee administration, helping ensure seamless processes and a great experience for everyone who interacts with our team. 

Key responsibilities include: 

• Administration of key people processes including maintaining HR records, and advising on our core policies and processes. 
• Bringing a people-centred approach to our work and building positive relationships with colleagues across KCLSU. 
• Reflecting upon and contributing to the continual improvement of services and processes that the HR Team is responsible for. 

To apply for this role, please fill in an application form and include a personal statement detailing how you meet the personal specification, which is attached. 

To be eligible for this role, you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship. 
• Have a National Insurance number, or be in the process of applying for one. 
• Not be a trustee of King's College London Students' Union

REF-224 797

JOB TITLE: Director, Herts Welcomes Refugees

Salary: £40-45,000

Full time, remote, with regular travel across Hertfordshire required with potential for flexible hours

Responsible to: The Trustees through the Chair

Responsible for: The staff team Functional links with: The Trustees, the Management Committee, other relevant partner organisations within Hertfordshire and with refugee, asylum seeker and migrant organisations nationally.

Herts Welcomes Refugees is the leading charity in Hertfordshire providing welcome and practical support for refugees and asylum seekers.

With a new NLCB grant we need to develop in a way that is structured and sustainable, and that’s where you come in! Working closely with the Trustees, you’ll ensure that our passionate volunteers and staff team are enabled to deliver effectively for the refugee and asylum seeker communities we serve in Herts. This is a unique opportunity to help shape the organisation’s future. You’ll help us to support volunteers and staff and make sure that day-to-day services are responsive and align fully with our mission, vision and values. Ultimately, you will help build the strong foundations and infrastructure enabling HWR to grow sustainably, deliver high-quality services, and deepen its impact for the communities we support.

Why work with us?

• Be part of a small, passionate, and values-driven team making very tangible differences for refugees and asylum seekers

• Help shape the future of the organisation at a pivotal stage of its development

• Take on a broad and varied leadership role

• Receive support for professional development and training

• Enjoy a remote and flexible working environment.

Introduction

Herts Welcomes Refugees is at a transitional stage of its development, moving from a charity 
managed entirely by volunteers to one in which a small team of paid staff at its core facilitate and 
support the trustees to guide the work of the 170 or so volunteers. The staff team currently 
comprises a Volunteer Coordinator an IT Support Assistant and soon we will also be recruiting an 
Administrative Assistant. The Director will also work collaboratively with the (volunteer) 
Management Committee, the volunteer teams delivering services across the county and those 
volunteers providing support in key areas such as evaluation media and safeguarding.

Having come through a period of rapid development in the last four years, we now need to 
consolidate our knowledge and experience and further professionalise how we operate to ensure 
the sustainability and further development of the charity. Whilst committed to remaining a 
volunteer led charity, we need an energetic and experienced Director to support the trustees in
achieving our objectives and take the charity into the next phase of its development.

This brand-new senior role, which is being created as part of a new three-year funding programme by the
National Lottery Community Fund, is key to the next stage of our development. The postholder 
will need to be flexible in working with the Trustees, existing staff team and volunteers to help 
steer the charity through this transition. 

Main purposes of the job: 
1. To work with the trustees and volunteers in developing, supporting and facilitating the work of 
the charity and its volunteers to increase the efficiency, effectiveness, quality and consistency of 
the services provided to refugees and asylum seekers.
2. To be responsible for the day-to-day management and administration of HWR in line with the 
organisation’s policies and in compliance with all applicable law and regulation and to manage the 
staff team to increase the efficiency of the administration of the charity.
3. To support the trustees in achieving HWR’s vision, mission and charitable objects and strategic 
objectives and ensure the sustainability of the charity
 

Major duties and responsibilities:
1. Working with trustees, staff and volunteers
1.1 To manage the staff team to ensure that individual volunteers and area teams are supported 
and enabled to offer effective services across the county. This will involve regular travel across Hertfordshire.
1.2 To work with the management group to ensure its effective organisation.
1.3 To ensure that HWR's values, vision, mission are promoted and practised throughout the 
organisation. 
1.4 To establish and maintain an effective system for the recruitment, management, training, 
support and development of volunteers and staff.
1.6 To support the organisation to ensure the inclusion and voice of service users throughout the 
organisation.
1.7 To ensure that structures and systems are in place to comply with law and regulation and to 
implement the charity’s policies.
1.8 To report to the trustees on the progress of the organisation and on other matters relevant to 
the discharge of the trustees’ responsibilities. 
1.9 To formulate proposals for submission to, and approval by, the trustees. 
1.10 Working with the trustees, to ensure that the organisation discharges its constitutional and 
legal obligations and that the necessary resources are provided and proper standards maintained
for the protection of people and the organisation's assets.

2. Fundraising, Financial and Risk 
2.1 To support the trustees in relation to HWR’s income generation activities in line with the 
organisation's priorities.
2.2 Together with the trustees to consider development of other income streams, including 
corporate fundraising and legacies.
2.3 To work with the Treasurer to help develop and monitor the budget. 
2.4 To oversee HWR’s outsourced payroll administration 
2.5 To support the trustees with identifying and managing risk.

3. Knowledge and Information Management
3.1 To develop and implement robust mechanisms for the monitoring, reporting and evaluation of 
HWR’s work, and the impact and outcomes of its services.
3.2 To work with trustees and staff and volunteers to ensure the efficient operation of the charity 
through the development of IT infrastructure, and efficient and effective delivery of services and 
back-office administration. 
3.3 To work with trustees and staff and volunteers to ensure compliance with all regulation and 
good practice in relation to data confidentiality, security, safeguarding and GDPR.

4. General Tasks
4.1 Share with other staff responsibility for providing office cover, including answering the 
telephone and website enquiries, keeping records and statistics and self-servicing your own 
administration. 
4.2 Carry out such other duties and responsibilities as may reasonably be required by the trustees, 
commensurate with the objectives and level of responsibilities held by the post. 

PERSONAL SPECIFICATION 
Skills, Knowledge, Experience and Abilities

Strategic Thinking and Service Delivery
• Knowledge and experience of the UK voluntary sector, preferably including the refugee and 
asylum sector and issues affecting refugees and asylum seekers
• Understanding and experience of working effectively with a range of partners to deliver 
services and effect positive change
• Good analytical and problem-solving skills, and ability to respond proactively and creatively
to changes in the external and internal environments
• Knowledge and experience of an organisation(s) providing individual services and advocacy 
for vulnerable people in community-based services
• Understanding and experience of volunteer management
• Experience of using user-feedback and effective data monitoring and reporting to improve 
services
• Experience of producing and contributing to strategic/business plans

Management, Leadership and Governance
• Experience and ability as an effective manager and team builder
• Ability to organise, plan and prioritise the workloads of the staff and volunteer teams
• Ability to motivate staff and volunteers working in a fast-changing environment 
• Ability to communicate our vision, mission, objectives and services for a wide range of 
audiences 
• Experience of working in a multi-cultural/diverse environment 
• Knowledge of HR best practice and HR policy development
• Commitment to and understanding of the principles and benefits of Equality, Diversity and 
Inclusion (EDI) in the workplace
• Understanding and knowledge of best practice in relation to Safeguarding and Health and 
Safety
• Ability to work effectively both individually and as part of a collaborative team

Communications
• Excellent interpersonal skills, both oral and written 
• Experience of communicating, networking and working collaboratively with a wide range of 
audiences and stakeholders to promote an organisation in its best light
• Computer literate with IT skills, experience of using standard office software, and 
familiarity with popular social media channels (LinkedIn, Facebook, Instagram)
• Experience of overseeing the production of occasional printed materials

Financial Management and Income Generation
• Understanding financial control within an organisation;
• Experience of leading or contributing to successful fundraising. 

Personal qualities 
• Commitment to the rights and protection of refugees and asylum seekers 
• Commitment to a participative management style
• Ability to work some evenings and occasional weekends 
• The ability to travel efficiently and economically to all parts of Herts. Since Herts is a large
county, this is highly likely to mean the ability to drive and access to a vehicle. (Expenses 
will be fully reimbursed subject to agreeing an appropriate home base for calculations).
• Commitment to the rights and protection of refugees and asylum seekers
• Appropriate degree of self-awareness and emotional intelligence
• Emotional resilience and ability to deal with stressful or difficult situations

When you apply for this position, please download and complete our application form.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

This is your opportunity to join a successful, friendly and supportive team of fundraisers and play a significant role in delivering successful multichannel fundraising campaigns, while building strong relationships with key stakeholders, both internally and externally. 

As an Individual Giving Fundraiser, you’ll be managing the planning, delivery and analysis of multichannel regular giving campaigns. It’s an exciting time to join the team and we are looking for an enthusiastic team player with great organisation and attention to detail to join the team and raise millions for terminally ill people and their loved ones. We are in a period of exciting growth, with new activity added to our portfolio and lots of opportunities to develop your Fundraising practise in a supportive and collaborative environment. 

The role will include, but not limited to, campaign management, creative development of online and offline campaigns, managing budgets, analysing results and strategic thinking. 

You will have had some fundraising and campaign management experience in the charity sector or have worked previously in a results driven environment. More importantly than that, you are a motivated problem solver, looking to make a difference, eager to grow and expand your knowledge of direct marketing. 

What we are looking for: 

• Someone who is results-driven and proactive, with a passion for the sector and Marie Curie’s vision to create the best end of life experience for everyone within the UK
• Friendly and supportive team player who enjoys collaboration and idea-generation
• You will be eager to develop and refine your campaign management skills, with a desire to test new approaches and continually improve ways of working
• Excellent time management and numerical skills with a keen eye for detail
• A critical thinker who uses their analytical skills to dissect results and develop insights

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Additional information

Application & Interview Process:

• As part of your online application, you will be asked for a CV and covering letter.  Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: 9th November 2025
• We’ll be conducting interviews throughout the advertising period, so don’t wait until the closing date to apply! 

Salary:£27,450-£30,500 per annum depending on experience 

Contract:Permanent, Full-Time, 35 hours per week 

Based: UK wide. Applicants will be required to travel to London once per month. Travel costs for the London visit will be covered.

Are you passionate about the vision of the church to transform communities? If so, this is the opportunity for you.

Location: Islington, office-based

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm (With some out-of-hours work needed for events such as our Spear Celebrations)

Salary: from £27,000

Closing date: Wednesday 17th September, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Upcoming Assessment Days: Thursday 20th November

Application pack: Have a look at our application pack for more information about the role and Resurgo

We are now recruiting for a Lead Coach in Islington - an outstanding opportunity to work as part of a local church to deliver the Spear Programme.

You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has supported more than 11,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the challenges they face. But we don’t want to stop there.

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

In this role, you’ll be responsible for:

The Lead Coach is primarily responsible for overseeing the training room and group sessions with young people. You will help shape the training environment and will confidently adapt and deliver materials and sessions to work within the group’s development towards work readiness.

Delivery of Spear Programme - Group and 1:1 coaching [60%]

• Preparing and coaching Spear Foundation sessions and 1-1s, ensuring that young people are engaged, retained and work-ready by the end of this initial phase of the programme.
• Building relationships with young people on the programme and managing culture, and attitudes in the training room.
• Adapting the Spear coaching material according to the needs of the Trainees and managing behaviour effectively.

Delivery of Spear Career [20%]

• Delivering weekly Spear Career sessions (including running workshops with past Trainees), maintaining records and reporting on statistics, and creatively developing ongoing relationships with Spear Trainees.

Training the Asssistant Coach [10%]

• Contributing towards the training and developing of the Assistant Coach by modelling excellent coaching and giving regular feedback.

Trainee recruitment [10%]

• Developing relationships with Job Centres and local referral agencies to ensure that the maximum number of Spear Trainees are enrolled on each programme. This involves liaising with referral agencies, active face-to-face recruitment and monitoring recruitment statistics.

Continuous professional development

• Continually engaging in professional development, including being part of Resurgo’s wider coaching programmes and supporting the Church Partnerships Managers with overall team training and development.

Personal qualities we're looking for:

• An active Christian, passionate about personally representing the values and beliefs of Resurgo and the partner church
• You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further
• You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing
• Effective interpersonal skills and high emotional intelligence with a sense of humour and fun
• You are great at building relationships, with solid communication skills
• Good administrative and organisational skills, working well under pressure with the ability to prioritise workload

You’ll be employed by Hope Church Islington, who partner closely with Resurgo to deliver the Spear Programme in Islington

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities:
  • Support and funding to complete your professional coaching accreditation
  • Progression opportunities through professional development 1-1s, and a dedicated Church Partnerships team.
  • Equipping you to have autonomy in your role, through a culture of ‘high challenge, high support’
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat

A couple of things to note:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested.

Resurgo is a charity with a mission to transform society, of which the Spear Programme is just one part. We use our expertise in coaching and impact management to equip other organisations to cultivate change. Find out more about our work here.

Finance, FJ and Operations Director

Lead the transformation of finance 

IRO £61,000 | Remote-first | Full-time | Reports to Co-CEO

Charity Finance Group (CFG) is seeking a visionary Finance, FJ and Operations Director to drive innovation, collaboration and excellence across our organisation and the wider charity sector. This is a rare opportunity to lead an organisation and a movement that's reshaping how finance empowers social impact.

About the role

As Finance, FJ and Operations Director, you’ll work closely with our two Co-CEOs to deliver CFG’s mission: championing financial sustainability for charities. You’ll lead the strategic and operational delivery of our Finance Journey framework—a bold, sector-defining initiative that transforms finance professionals from technicians into strategic leaders.

This role blends internal leadership with external influence. You’ll oversee key functions including finance and governance, HR, digital/IT and business development,—ensuring CFG’s internal systems and external offerings are aligned with our strategy, values, and member needs.

Your Impact

• Shape and deliver CFG’s Finance Journey strategy across the organisation

• Lead cross-functional teams to elevate performance and maturity

• Represent CFG to media, government, partners, and sector bodies

• Inspire a mindset shift across the finance community—from operational to transformational

• Support income generation through strategic partnerships and product development

Key Responsibilities

Strategic Leadership

• Champion a culture of learning, inclusion, and continuous improvement

• Contribute to CFG’s strategic planning and organisational development

• Provide strategic leadership across the organisation and support the board

Operational Oversight

• Lead finance, governance, HR, digital/IT, and business development teams

• Deliver robust financial analysis, reporting, and resource planning

• Ensure CFG’s finance function meets evolving business needs

Finance Journey Integration

• Embed the Finance Journey ethos across CFG’s products, services, and internal practices

• Collaborate with communications, learning, and membership teams

• Shape new offerings—training, events, assessments, leadership programmes

Stakeholder Engagement

• Build relationships with sector experts, partners, and members

• Represent CFG in forums, steering groups, and collaborative initiatives

• Share your expertise and catalyse sector-wide transformation

Internal Collaboration

• Work closely with Co-CEOs and the Director for Engagement

• Champion joined-up leadership, planning, and performance monitoring

• Foster a culture of inclusion, learning, and innovation

Location & Flexibility

• Remote-first: work from home or a suitable location near you

• Quarterly staff away days and ad hoc in-person events (travel costs covered)

Relationships

• Reports to Co-CEO 

• Member of the Leadership Team

• Manages business development, HR, and digital teams

About CFG

Our vision is a world where financial excellence empowers every charitable and social purpose organisation to drive positive impact. The Finance Journey is our flagship framework—designed to help finance professionals evolve from technicians to strategic leaders.

________________________________________

Ready to lead a movement that’s changing the face of charity finance?

Apply now and be the catalyst for sector-wide transformation.

How to Apply 

If you would like to be considered for this position, please take a look at our recruitment pack on the next page, and apply with your CV. We have a series of questions for you to answer succinctly, but we do not require a covering letter. The deadline for applications is Midday on Monday 10 November, and shortlisting will take place in the following week, with interviews to follow shortly after. 

Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Benefits of working at CFG 

• 25 days' annual leave per year in addition to bank holidays, increasing to 28 days after three years of continuous service (pro-rata if part-time). 
• An extra three days' leave for the office Christmas closure. 
• Wellbeing closures where the whole organisation takes a break.
• Time off for personal health appointments. 
• Hybrid and remote flexible working options. 
• Four paid volunteering days every year. 
• Health cash plan via HSF.
• Enhanced sick pay, as well as enhanced parental and adoption leave policies.
• Continuing personal development - learning and development opportunities both individually and organisation wide, such as a mentor/coach, training courses and conferences. 
• Auto enrolment to the Personal Pension Plan where CFG will contribute twice your contribution to the scheme up to 10%. 
• Access to interest-free employee loans or salary advances. 

CFG promotes remote-first working, although we do have office space at our registered address in Bermondsey, Southwark, SE London for those team members who prefer an office setting. We expect all of our team members to attend all staff, directorate, or team anchor days on a regular basis in London. All-staff anchor days are currently quarterly, and directorate and smaller team anchor days are organised on an ad hoc basis. If you have any questions about this we'd be happy to chat about our in-person expectations with you. 

Please note that attending our flagship events will be required for this role, as well as work outside core hours occasionally as part of our events programme.  

We are seeking a visionary Chief Executive Officer to lead one of London’s most vital community organisations into its next chapter. Based in North Kensington, the Dalgarno Trust is a lifeline for many of its 6000+ local residents living in one of the most underserved and diverse areas within the Royal Borough of Kensington and Chelsea. As the only community centre in the neighbourhood, it tackles long standing community needs, from health inequalities to digital exclusion, vibrant youth programmes, a busy weekly foodbank, and inclusive wellbeing initiatives. The CEO will play a pivotal role in shaping the future of this anchor institution, driving strategic growth while remaining deeply connected to the needs and lived experiences of the community.

This is an opportunity to lead a charity where you not only have direct visibility of the impact, you will also have multiple opportunities to be involved with making a real change to the lives of others. The CEO will be responsible for steering the organisation’s strategic direction, building sustainable income streams, and strengthening partnerships across the public, private, and voluntary sectors. With oversight of a dynamic workforce, including full-time, part-time, sessional staff, and volunteers, the CEO will ensure high quality service delivery, encourage innovation, and foster a resilient, inclusive culture. As the public face of the Dalgarno Trust, they will represent the charity in borough-wide forums, advocate for policy change, and amplify the voices of all its beneficiaries.

Dalgarno Trust is committed to building a team that reflects the diversity of the community it serves and developing a workplace where everyone feels a sense of belonging and can thrive. We welcome applications from candidates of all backgrounds, identities, and lived experiences. We actively encourage individuals who have a passion for equity and a strong ability to oversee and manage the multiple elements of a thriving and busy community centre where one day is never the same as the next.

Key Responsibilities

Strategic Leadership & Governance

• Work with the Board of Trustees to set and deliver the charity’s vision, mission, and strategic priorities.
• Provide clear, evidence-based advice and recommendations to the Board, ensuring effective governance and compliance with legal and regulatory requirements.
• Position the charity as a recognised leader in tackling inequality and poverty in the borough, particularly the North Kensington area.
• Maintain financial oversight taking a strategic approach to managing Dalgarno Trust’s finances in a sustainable way – ensuring adequate reserves are maintained.
• Ensure effective short, medium, and long-term financial planning is in place throughout the different levels of the organisation. Provide effective scrutiny by working with Dalgarno Trust’s accountants and finance personnel.

Income Generation & Fundraising

• Lead a sustainable income generation strategy, including accessing trust and foundation fundraising, corporate sponsorships, statutory grants, and social enterprise opportunities.
• Build and maintain relationships with funders and donors to maximise opportunities for growth and diversification of income.
• Ensure effective financial management, monitoring, and reporting of a c.£750k annual budget.

Partnerships & Place-Leadership

• Develop and maintain partnerships with voluntary, public, and private sector organisations to aid joint delivery of services.
• Represent the Dalgarno Trust in local strategic forums, influencing public policy and service design to reflect community needs.
• Strengthen the charity’s role as an anchor organisation and hub for community activity and leadership.

Please see the job description attachment for further responsibilities. If you would like to have an informal discussion with the CEO about Dalgarno Trust and the role, please get in touch with Esma Dukali via email refer to JD PDF for contact details.

Role: Box Office Supervisor 

Location: The Royal Court Theatre, London

Contract: Full time, Permanent 

Salary: £32,643 (gross) per annum 

The Royal Court Theatre has an exciting opportunity for someone to join the Front of House team as a Box Office Supervisor.

The Box Office Supervisor is a key role in the Front of House Team and will work closely with the Box Office Manager, Front of House Manager, and General Manager, to support the day-to-day operations of the box office and provide excellent customer service via telephone, email and in person to all Royal Court customers.

The post-holder will be based primarily at the front desk and will play a vital role in supporting the team with accurate and effective data capture using the Spektrix ticketing system. They will also play a key role in championing the Royal Court’s work, sharing their knowledge and enthusiasm with audiences.

The successful candidate will:

• Excellent working knowledge of box office systems including Spektrix.
• Pro-active and self-motivated with the ability to prioritise and work effectively across a number of tasks with attention to detail.
• Ability to think on your feet, find solutions and make quick decisions with confidence.
• Excellent customer care and people skills, with the ability to recognize and address the needs of a wide range of customers and contribute to an inclusive working environment.

Further details of the role can be found in the Job Description below. If you are interested in this role, please complete an application form. Please address how you meet the criteria set out above within your application.

To note, your cover letter can also be sent through in the form of a voice note, or PowerPoint presentation (no more than five slides). Should there be a more accessible form for your application to be received, please contact the recruitment inbox.

Applications will be reviewed on a rolling basis and we reserve the right to close the role early.

We know that AI can be a useful tool when you're putting together an application, whether that's drafting a CV or polishing your answers. You're welcome to use it when applying for a Royal Court Theatre role, but please make sure your application still represents you - your ideas, your experiences and your voice. We're looking for authenticity, imagination and integrity and we want to hear what makes you unique.

About The Role

We’re looking for a creative, proactive and digitally savvy Social Media and Content Assistant to join our Communications team. You’ll support the planning, creation and delivery of engaging content across our social media channels, with a particular focus on Instagram and TikTok.

You’ll be responsible for creating content that helps the organisation achieve our marketing objectives, which are:

• Inspire inclusive practices among projects and professionals working with young people in music.
• Build the credibility of Youth Music among young creatives.
• Grow awareness of Youth Music as the leading voice on young people and music.
• Demonstrate the impact of Youth Music’s work and partnerships.
• Support the organisation in achieving our ambitious fundraising goals.

You’ll be line managed by the Digital Marketing Manager and will work closely with the Digital Content Lead.

About You

This role is ideal for someone who lives and breathes social media, loves spotting trends, and has a passion for storytelling that spotlights the work of young people amnd grassroots projects.

Key Responsibilities

• Spot and recreate viral trends, adapting them into engaging content for Youth Music’s audiences.
• Confidently use TikTok and Instagram features, trending sounds, and best practices to boost reach and engagement.
• Support in planning, creating, editing and scheduling content (Reels, TikToks, Stories, carousels, graphics, blogs).
• Capture and share content from live events, including NextGen community events, festivals, and project visits (occasional evenings and weekends required)
• Oversee our social media channels on your working days, monitoring all channels (TikTok, Instagram, Threads, Facebook, YouTube and LinkedIn) and liaising with the Digital Content Lead to ensure that messages and comments are responded to promptly and appropriately.
• Contribute ideas for campaigns and activations that highlight Youth Music’s impact and opportunities.
• Craft unique copy for multiple channels and formats across campaigns, business documents and owned media.
• Support the preparation and running of content shoots, from planning to on-the-day assistance.
• Research trends, youth culture and peer organisations’ activity to inform fresh and relevant content ideas.
• Track and analyse content performance, supporting the creation of regular insights reports.
• Ensure all content is accessible, inclusive, and aligned with Youth Music’s brand guidelines.
• Assist in maintaining the Asset Management System, ensuring all assets include accurate information (such as credits and consent details) and are regularly updated.
• Support with ad hoc design work and editing of templates for key campaigns e.g. the Youth Music Awards

General

· Carrying out all such additional duties as are reasonably commensurate with the role.

· This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.

· Commitment to equality, diversity and inclusion, with good awareness of accessibility and understanding of inclusive best practice.

Person Specification

Essential Criteria

• Minimum 12 months’ cumulative experience in a social media, digital content or communications role.
• Strong understanding of social media platforms, particularly Instagram and TikTok.
• Confident using TikTok and Instagram features, sounds and trends to create engaging content.
• Clear and accurate written communication skills with good attention to detail.
• Ability to edit short-form videos using tools such as CapCut, Canva or Adobe Premiere.
• Basic graphic design skills, ideally using Canva or similar software.
• Confidence contributing ideas and supporting campaign planning.
• Strong organisational skills and ability to work to deadlines.
• Enthusiasm for Youth Music’s mission to equalise access to music.
• Interest in the UK music scene, particularly youth and grassroots projects.
• Willingness to work occasional evenings or weekends to capture live event content.

Desirable Criteria

· Experience creating and scheduling social media content (through work, volunteering, studies, or personal projects).

· Awareness of accessibility and inclusive content principles.

· Experience capturing and editing content at live events or festivals.

· Understanding of social media analytics and performance measurement.

· Familiarity with social media scheduling or reporting tools such as Sprout Social, Buffer or Hootsuite (desirable).

· Knowledge of Adobe Creative Suite (Photoshop, Illustrator, Premiere)

A Finance Officer is required within our vital and growing community organisation to; manage financial systems, create and report on finance to the trustee board and stakeholders of the Loughborough Community Centre.

What you would do:

Oversight and day to day management of the organisational financial systems, including:

• Using Quick Books, spreadsheets to track expenses and company spending.
• Company payroll, tax and financial auditing.
• Keeping well-organised files and records of business financial activity.
• Archive of reports, receipts, and other financial evidence.
• Keeping financial databases up to date.
• Interacting with customers either on the phone or in person.
• Following up on business financial communications, billing, and ordering.
• Communicating with funders, suppliers and vendors.
• Company Invoicing.
• Using Quick Books, spreadsheets to track expenses and company spending.
• Collecting and inputting company data within the financial systems.
• Learning about the company's mission and available products/services.
• Assist with financial technical support.
• Acting as a personal assistant to the Director and/or board of LCC for financial matters.
• Giving feedback on finance efficiency and suggesting possible improvements.