Support service manager jobs in tooting, greater london

As an Employment Advisor, you will sit within the Employment & Careers team, supporting the direct delivery of our employment service by recruiting beneficiaries through outreach and supporting them to secure or progress in employment.
 
Reporting to Head of Employment & Careers you will be required to manage and support a varied and challenging caseload into employment by providing high quality information and guidance. You will be expected to conduct in depth and comprehensive initial assessments in order to produce SMART and tailored action plans. 

Your role will also require meaningful weekly contact with beneficiaries, conducting regular reviews of agreed actions and setting revised actions where applicable. It is imperative that you are able to demonstrate and encourage a positive mind-set among beneficiaries by adopting a strengths based approach to their journey into employment. 

As an Employment Advisor, you will be expected to conduct employer engagement activity for the service, as well as support the delivery of job fairs and sector specific workshops. The role will also require you to ensure the service is at capacity levels by establishing and maintaining a network of referral partners and attending outreach events. 

You will have at least 1 year of experience working in a similar post supporting disadvantaged groups back to work and/or training and education. You will have experience of working in an evidenced based practice and working to set targets. You will be equipped with influencing and persuasion skills. 

You will also be responsible for conducting caseload reviews weekly/monthly and maintaining up to date beneficiary records on our internal systems.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

Job Purpose

You will facilitate volunteering opportunities and embed lived experience insight and involvement across Glass Door, driving us toward our vision where no one sleeps on the streets of London.

· Volunteers power our services – bringing the time, skills and energy that keep services running.

· People with lived experience shape how those services are designed, delivered and improved.

Your job is to champion, organise, integrate and embed the contribution of both groups so their impact is felt in every corner of the organisation.

Job Responsibilities

What You’ll Do

· Ensure volunteers and people with lived experience play a clear, positive part in ending homelessness.

· Oversee every volunteering activity: night shelters, triage volunteers, office roles and more; making sure each runs smoothly, safely and inclusively.

· Organise and facilitate the Lived Experience Group, gathering insight, championing its recommendations and embedding their expertise across the charity.

· Work closely with colleagues across all teams, amplifying the voices of volunteers and those with lived experience.

· Champion volunteering across the organisation, showcasing its value and impact on our mission.

Volunteer Management

· Lead the full volunteer journey — recruitment, screening, induction, training, coordination and recognition.

· Produce and keep up-to-date role outlines and guidance so every volunteer understands their contribution.

· Act as the main point of contact for 20+ night shelter Volunteer Coordinators and for triage, office and translation volunteers, handling scheduling, queries and quality assurance while ensure a positive volunteer experience.

· Apply robust safeguarding practice across all volunteer activities.

Lived experience

· Organise and support the Lived Experience Group — schedule meetings, circulate papers, handle logistics, and recruit and onboard new members.

· Lead the charity’s lived experience strategy with the Director of Services and senior leadership, embedding co-production and meaningful involvement throughout the organisation.

· Champion lived experience insight across departments, advising colleagues on how to integrate it into their work.

· Promote trauma-informed practice when involving people with lived experience, modelling respectful and inclusive ways of working.

· Track and report how lived experience insight shapes services, communications and organisational culture, sharing clear evidence with leadership and trustees.

· Build external links with peer organisations and networks to share learning and widen opportunities for people with lived experience.

· Continually review and refine our approach, aligning it with sector best practice and our vision of an organisation shaped by those it supports.

Support others managing volunteers

· Work with teams across the charity to identify and shape new volunteer roles and opportunities where services need them.

· Develop clear role descriptions and guidance so every volunteer understands their purpose and what’s expected of them.

· Provide practical support and coaching to staff who supervise volunteers, promoting consistent good practice.

Volunteer communications

· Respond quickly to enquiries, giving a great first impression of volunteering at Glass Door.

· Write and send the monthly volunteer newsletter, working with the Communications team on wider volunteer related communications.

· Coordinate Volunteers’ Week activities to recognise our volunteers’ contribution.

· Gather and organise volunteer feedback to keep improving our volunteering opportunities and the services they enable.

Support, training and guidance

· Develop, implement and review volunteer-management policies, procedures and processes so staff have clear, best-practice tools to support the volunteers who enable our services.

· Advise colleagues on creating roles, supervising and utilising volunteers, and resolving day-to-day issues.

· Design, produce and deliver role-specific training packages and induction sessions for large volunteer cohorts (for example, 800 night shelter volunteers), ensuring everyone is confident and equipped before they begin.

· Evaluate and refresh training and guidance materials regularly, using feedback, legislation and organisational priorities to keep content up to date.

Quality assurance

· Stay on top of legislation and sector standards; update processes when needed.

· Regularly review the volunteer experience and introduce improvements.

· Aim for a consistent, inclusive and rewarding journey at every stage.

Other

· Uphold Glass Door’s commitment to equality, diversity and inclusion in all you do.

· Carry out any other duties reasonably associated with your role.

Person Specification

Essential

· Empathetic attitude towards people experiencing homelessness and other vulnerable groups, paired with a positive, engaging style that builds trust with volunteers, staff and others.

· Significant experience managing the full volunteer journey — recruitment, screening, induction, training, scheduling, support and recognition.

· An understanding of the value of lived experience involvement and the principles of co-production and co-design.

· Strong knowledge of best practice in volunteer management.

· Strong written and verbal communication skills and confident use of Microsoft Office and databases (e.g. Salesforce).

· Strong organisational and time-management skills

· Ability to build and maintain trusting, supportive relationships with volunteers and the Lived Experience Group.

Desirable

· Lived experience of homelessness.

· Proven ability to champion, facilitate, support and integrate the contributions of people with lived experience.

· Experience facilitating co-production panels or advisory groups involving people with lived experience of homelessness or other disadvantage.

· Professional qualification or recognised training in volunteer management.

· Skilled at designing and delivering training and group sessions.

Other

· Offer of employment subject to a satisfactory enhanced DBS check for adults.

· Availability for occasional evening events or service visits (less than 8 per year) with notice.

· Adherence to Glass Door’s safeguarding policies and procedures.

About The Role
About Alzheimer's Society - who are we and what’s our mission?

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

About the opportunity

This is an exciting time to join the Audience Insight team, part of the Brand and Communications function within the Income and Engagement directorate. Since the relaunch of our brand, Alzheimer’s Society has gone from strength to strength using audience insight to inform strategic decisions at the highest level of the organisation.
The scope of our work is wide-ranging. We lead on market research projects across the Society, supporting not just Income and Engagement, but also Research, Influencing, and Services. One day you might be supporting a local services initiative, the next you could be testing advertising and communications, and the next collaborating on the UK’s largest research study involving people affected by dementia.

Over the past year, we’ve delivered a diverse mix of qualitative and quantitative projects, both internally and through external agencies. We use cutting-edge techniques, including neuroscience and behavioural science, to generate impactful insights that drive change across the charity.

You’ll be joining a team of three dedicated market research professionals and will have line management responsibilities.

About you
You will:

- Have a minimum of 7 years’ experience in market research, either client side or agency side
- Bring proven line management experience
- Demonstrate strong qualitative and quantitative research expertise, including moderating focus groups
- Be a strategic thinker, confident in presenting insights and recommendations to board-level stakeholders
- Have experience working with or within the charitable sector

What you’ll focus on:

- Embedding and bringing a new segmentation to life
- Communication & message testing
- Influencing and Policy research around the needs of those affected by dementia and helping to recommend policy recommendations to key stakeholders
- Fundraising initiatives and new product development.

Senior Audience Insight Manager
Closing Date: 18th June

Job title: Senior Campaigns Manager

Salary £50,152 per annum

Location: London, E1 (Flexible hybrid of office working and work from home)

Contract/Hours: 35 hours per week, Full Time, Permanent

Fairtrade Foundation are recruiting for a Senior Campaigns Manager to oversee the development of campaign actions, mechanics and activities that grow public support for fairer global trade. This role will lead on the development and design of campaign mobilisation approaches that drive up support and action from the UK public, particularly among younger people, and ensure ongoing public engagement with our advocacy goals.

This role will also support the Head of Campaigns in the development and delivery of the Foundation’s overarching campaigning strategy, including stakeholder engagement and coalition building, with the aim of driving change in partnership with businesses, government, civil society, and other decision-makers in order to achieve trade justice

You’ll need to be an excellent relationship builder and passionate advocate with experience in campaign management, public engagement, and building public mobilisation approaches. You will also need to be able to quickly adapt and respond to changing political and public landscapes, have strong creative, strategic thinking and evaluation skills and experience of managing and using campaigning software platforms such as Engaging Networks to drive engagement. If you have experience of event management, working with ambassadors and a background in the global development or sustainability sectors that’s great, but it’s not essential.

Fairtrade changes the way trade works through better prices, decent working conditions and a fairer deal for farmers and workers around the world.

Globally, across all Fairtrade members, we share a vision of a world in which all farmers and workers can enjoy secure and sustainable livelihoods, fulfil their potential and decide on their future. To achieve this we connect disadvantaged farmers and workers with consumers, promote fairer trading conditions, and empower farmers and workers to combat poverty, strengthen their position and take more control of their lives.

Fairtrade is a global movement with a strong and active presence in the UK, represented by the Fairtrade Foundation. Farmers and workers have a strong voice at every level of Fairtrade, from how they invest in and run their local organisations to having an equal say in Fairtrade’s global decision-making.

We are seeking passionate and enthusiastic candidates who share our vision for a better world, if that sounds like you, then come and join our movement for change.

At Fairtrade we are committed to the safeguarding and protection of children & vulnerable adults in our work. We will do everything possible to ensure that only those who are suitable to work within this environment are recruited to work for us. Therefore for this specific role a Basic DBS check will be needed as part of an offer of employment.

The Fairtrade Foundation is an equal opportunities employer, offers flexible working and welcomes applications from all sections of the community.

We particularly welcome applications from candidates with ethnically diverse backgrounds, LGBTQ+ candidates and from candidates with disabilities, because we would like to increase the representation of these groups at this level. We want to do this because we know greater diversity will lead to greater results for producers and farmers around the world.

Closing date: 11 June 2025 (10am)

Interviews will take place 16/17 June 2025

Contract: Full Time, Permanent

Do you have proven experience of successfully managing large, integrated social media campaigns for both paid and organic across multiple channels, plus up to date knowledge of the latest social media trends and digital landscape as a whole? Then join Shelter as a Social Media Manager and you could soon be playing a leading role within our Social Medias team.

About the role
The Social Media Manager will work with teams across the organisation to ensure social media content is timely, engaging and producing the best results for Shelter, its supporters, and service users.

The post holder will manage the Social Media Officer and develop and implement channel strategies for the organisation’s social media output. They will be data-driven, using analytics to present on key metrics to the rest of the organisation to showcase the power of social media.

Role specifics
In this role, you’ll lead on developing and delivering Shelter’s social media strategies across all channels, ensuring our content is forward-thinking, engaging, and aligned with our mission and values. You’ll manage and support the Social Media Officer, helping them grow and succeed in their role, while also curating high-quality content that reflects our brand and keeps us at the forefront of digital trends. Working closely with colleagues across the organisation, you’ll oversee our owned, paid and earned content streams, use data to track performance, and help shape campaigns that connect meaningfully with our audiences. You’ll also play a key part in exploring new platforms, supporting teams with best practice, and occasionally contributing to out-of-hours and crisis communications when needed.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team
The Social Media Team consists of 5 roles, working across Shelter to manage our social media output and serve our comms, fundraising, retail, and services’ functions. Within the team we cover content, community management, reporting, training, and influencer outreach.

Part of the Comms and Content sub-directorate, the Social Media Team have close ties with our Campaigns, Media, Public Affairs, Policy, Marketing Teams, as well as working with Income Generation, and the Digital Advice Team within Services.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Senior Community and Engagement Manager

London/Hybrid (2 days a week in the office in Brent)

Permanent

Part time - 3 days/24 hours per week

Salary £42,230 per annum pro rata

Excellent benefits including 5 weeks annual leave plus bank holidays (pro rata) and flexible working, pension scheme, Employee Assistance Programme, Death in Service benefit, opportunities for training and professional development

Are you a confident, strategic and impact-driven leader looking for a new part-time role based in North London?

Charity People are delighted to be working with a charity based in North London which prevents hunger, fights poverty and builds community, to recruit a Senior Community and Engagement Manager role.

The charity, alongside volunteers and partners, coordinates a network of food banks, kitchens, a community shop and café. Whilst at these locations, guests can access more holistic support, including welfare advice, asylum support and an award-winning community garden.

The Senior Community and Engagement Manager will lead the growth and development of the Community Engagement Programme, as well as the Garden Programme. Your focus will be on strategic direction, partnership building, fundraising, and overseeing monitoring, evaluation, research, and learning (MERL) activities.

Key responsibilities:

• Strategic Leadership & Programme Oversight: Lead and develop Community Engagement and Garden Programmes in line with the 2030 strategy, ensuring community collaboration, operational planning, accreditation compliance, and effective team management.
• Fundraising & Financial Oversight: Support funding proposals and budget development and oversee financial planning and delivery of services across both programmes.
• Monitoring, Evaluation & Reporting: Design and implement MERL frameworks, ensuring impact measurement and reporting to trustees, funders, and senior leadership.
• Safeguarding, Compliance & Organisational Support: Act as a Designated Safeguarding Lead, ensure policy compliance, contribute to SLT meetings, and champion equality, diversity, and inclusion across programmes.

The ideal candidate will have strategic programme management experience in community development, social impact, or environmental sectors, with strong skills in project planning, budget oversight, and working with diverse communities. You will have knowledge of safeguarding, participatory engagement models, and best practices in volunteer and community-led work. Strong leadership, communication skills, and a commitment to learning, teamwork are essential.

If you are excited by this opportunity and would like to apply, we would be delighted to hear from you.

How to apply

Please share an up-to-date version of your CV via the link below. Jen D'Souza at Charity People will be in touch with the full job pack and further details on how to apply. The application process is CV and Supporting Statement. The closing date is 12 noon on Tuesday 10 June with interviews scheduled for w/c 16 June.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Are you looking for a dynamic, varied role in HR Shared Services? Join a leading charity and play a key part in supporting our HR team.

We are looking for 2  people to join our HR Shared Services (HRSS) team supporting employees across St Mungo’s in HRSS Administrator roles. This is a busy and varied role where you will play a key part in providing high quality and proactive administrative support function within the HRSS team.

We are offering 1 fixed term contract until 07/08/2026 (or secondment for internal applicants), and 1 permanent post.

We are committed to providing a wide range of learning opportunities to support your personal and professional development. There is a lot of autonomy in the role, with plenty of opportunities to get involved in organisational projects and to work closely with the HR Business Partners, HR/Resourcing Advisors and the HR Shared Services Team Leader and Manager.

In this role you will:

• Provide a high quality and proactive service to all internal and external customers and colleagues through the employee life cycle from onboarding to offboarding
• Be reliable and proactive with the ability to juggle various administrative tasks in a timely manner and adapt to competing to priorities.
• Supporting on relevant projects across the organisation
• Working closely alongside other HR Administrators to ensure an effective and smooth running HRSS team function.

About you

Whether you are a skilled administrator or are simply looking for a new challenge within HR, this is a great opportunity for you to get involved with a fantastic organisation that works tirelessly to ensure that everyone has a place to call home and can fulfil their hopes and ambitions. If this sounds like you, we encourage you to apply!

• You will be a detail-oriented team player with experience in administrative systems.
• Be proactive, customer-focused, and thrive in a fast-paced environment with strong accuracy, adaptability, and ability to build relationships are essential.
• You will demonstrate understanding of key HR processes, including onboarding, contracts, payroll, and absence reporting.
• You will be proficient in databases, Microsoft Office, and maintaining accurate records required.

Whilst our main office is currently in Tower Hill, London, where you will work for at least 2 days per week, we are flexible and encourage a blended working pattern including working from home and across other London or St Mungo’s regional hub locations. More details will be provided at interview stage.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 10 June 2025

Interview and assessments on 19-20 June 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits 

The Sanctuary (Crisis Café) is a service for all residents experiencing emotional distress. The café is weekdays during the evening and at weekends in the afternoon. We provide initial support meetings both face to face and via the telephone, workign with clients to resolve immediate distress, and explore coping mechanisms. We then coproduce support plans with clients and offer 121’s, counselling, peer support groups and workshops as well as a social place to be.  

The support worker will be experienced in working with people in distress or who have mental health issues, highly organised and have excellent people skills.  

The Belay Foundation is a small charity with big ambitions to improve the lives of adoptive, special guardian and kinship care families. We deliver innovative trauma-responsive services that families value and we are looking for an experienced charity leader to take us through growth into the next chapter of our story.

Relationships are at the heart of everything we do and we use DDP principles (Dyadic Developmental Practice) to train our staff and to inform how we deliver our services. 

• Job title: Chief Executive Officer - Interim
• Pay: £350 per day
• Location: Remote but quarterly in-person staff meetings in Bath/Wiltshire and annual trustee in-person meeting
• Hours: 2 days per week
• Length of contract: 1 year
• Start date: September 2025, negotiable
• Reporting to: Co-Chairs of Trustees
• Responsible for: Operational team of 3
• Recruitment closing date: 5pm Monday 23rd June

Responsibilities:

• Leadership of the organisation and management of staff
• Holding the safeguarding of our children and their families at the heart of all we do
• Eliciting feedback from families and the wider beneficiary community to develop services
• Fundraising and income development
• Ensuring the financial management of the charity works towards greater sustainability
• Developing the organisational structure, its processes, and methods of service delivery
• Delivery of accreditation as required e.g., DDP (Dyadic Development Practice) and CPD (Continuing Professional Development)
• Protecting the reputation of the organisation, constantly improving processes and procedures
• Improving service efficiency and maintaining compliance e.g. GDPR
• Overseeing public relations activity
• Developing all of the above with an eye to environmental sustainability
• Other responsibilities as designated by the Trustees

Who we are looking for:

We are looking for an experienced charity leader to hit the ground running with some knowledge or awareness of the families that we support and the issues that they face. Most importantly we are looking for experience of financial management, fundraising, staff management and strategic development to help our organisation grow and thrive into the next 5 years and beyond.

Essential experience:

• Knowledge or awareness of children in permanence who have been in the care
• system for example in adoption, special guardianship or kinship care families
• Leadership within a growing organisation
• Leadership and management of staff and volunteers
• Fundraising and diversifying income
• Financial management
• IT literacy

Desirable experience:

• Familiarity with Dyadic Developmental Practice
• Development of systems that enable good processes and communication across the
• organisation
• Partnership working with other organisations e.g. charities and local authorities
• Attributes and skills:
• High levels of empathy for different experiences
• Ability to prioritise
• Ability to engage and motivate a team
• Professionalism
• Communication to different audiences from families to press statements
• Ability to ask for help and understand own limitations
• Capacity for self-reflection
• Able to work flexibly in terms of hours
• Commitment to our values of empathy, respect, professionalism, learning, partnership, innovation

About GISF

The Global Interagency Security Forum strengthens NGO safety and security practices worldwide. We have more than 130 member INGOs across a range of sectors.

GISF’s member-led structure makes us a trusted platform for collaboration, a driver of innovation in security risk management (SRM), and a repository of best practices. We also work closely with policymakers to enhance their understanding of SRM.

We strengthen NGO security practice worldwide by:

• Maintaining and building from our expertise in humanitarian security risk management
• Offering trusted platforms for coordination and knowledge sharing
• Driving innovation, capturing best practice, and improving SRM capabilities.
• Supporting policy-makers and the humanitarian system to increase their understanding of SRM and maximise access to people in need

For more information, visit: www.gisf.ngo

Job details

Are you passionate about improving safety and security for NGOs around the world? Join GISF as our new SRM Technical Adviser and help shape the future of NGO security risk management.

We’re looking for someone with solid, hands-on experience in NGO safety and security—someone who knows the field, understands the challenges, and wants to make a difference. You’ll be a confident relationship-builder, comfortable navigating both the NGO and commercial worlds, and keen to turn research into real-world tools.

What you’ll be doing

• Lead technical development: Create, update, and promote GISF’s technical guides and tools—making sure they’re relevant, practical, and genuinely useful for NGOs of all sizes.
  • Provide expert input into GISF’s research projects, ensuring technical accuracy and real-world applicability.
     
• Deliver training and workshops: Design and run training sessions for a wide range of participants, from INGO Security Directors to national NGO focal points.
  • Provide ad-hoc technical advice to members and prospective members on developing internal SRM structures and systems.
     
• Strengthen coordination: Offer bespoke advisory support and mentoring to NGO platforms, including technical assistance for forum leadership and members.
   
• Be ready to deploy on short-term assignments to help improve NGO security coordination where it’s needed most.
   
• Facilitate roundtables in response to crises or periods of elevated security risk.
   
• Strengthen the working relationship between NGOs and the UN via SLT
   
• Represent GISF externally: Build and maintain strong connections with regional coordination groups, specialist working groups, and other stakeholders.
  • Collaborate with GISF’s policy and engagement teams to translate operational  insights into advocacy positions, donor engagement, and external messaging.
     
• Stay ahead of the curve: Ensure GISF’s services stay up to date by tapping into your networks and keeping an eye on emerging challenges and innovations in SRM.
  • Identify emerging knowledge gaps, and coordinate with relevant teams or individuals to address them.
     
• Internal Support: You’ll lead on GISF’s own security management, ensuring the safety and security of GISF staff and activities, including pre-travel risk assessments and appropriate training.
  • Contribute to funding proposals and the design of new projects or initiatives.

What we’re looking for

You’ll need a strong background in NGO security, an instinct for collaboration, and a desire to contribute to a mission-driven organisation. If you’re someone who enjoys turning complex issues into practical solutions—and can do it with clarity, humility, and a sense of humour—we’d love to hear from you.
 

What we offer

• 25 days of annual leave increasing annually after 2 years, up to a maximum 30 days (plus bank holidays)
• Office shutdown between Christmas and New Year
• Employer Pension contributions
• Unique opportunity to shape NGO risk-management into the future

The Role

Post: Digital Channels Manager
Salary: £54,332 per annum
Grade: FRS F
Salary range: £54,332 - £70,549 per annum
Contract type: Fixed Term until 01/11/2026 (maternity cover)
Working pattern: Full-time
Application closing date: 4 PM on Monday 09 June 2025

London Fire Brigade (LFB) is London’s Fire and Rescue Service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city.

We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non-operational team (our teams who work behind the scenes to support our front-line services, including HR, IT, Finance, Procurement, Communications etc.).

An exciting opportunity has arisen to join the internal communication team at London Fire Brigade. The team is in the process of modernising and streamlining the organisation’s communication channels to improve the experience for firefighters, other operational colleagues, and headquarters teams.

Modernisation and evolution of our digital channels is a key part of our ambition. The team is in the process of piloting digital screens in fire stations, with a view to rolling out an agile system to all 102 fire stations across London.

Alongside this, the team is rationalising regular newsletters into more agile online publications, and evaluating opportunities to better use app-based communication within a growing digital channels portfolio. We are continuously improving our SharePoint-based intranet and looking for ways to make it easier and more intuitive for colleagues to find the information they need to do their roles, and to keep up with the latest developments across the Brigade.

The role is London-based and requires at least 40% in-office working to facilitate collaborative working with stakeholders.

This role provides an opportunity for an excellent digital communications practitioner to lead the development and delivery of our internal digital communications strategy, and to extend their capability and experience as part of a can-do, friendly team.

London Fire Brigade is a dynamic, forward-looking organisation, at the heart of serving our diverse and constantly-evolving city.

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Eligibility

Applications are welcome from internal and external applicants with the right to work in the UK.

Given the defined duration of the role, it is expected that applicants would have previously worked at or close to the level of the role (‘FRS F’ or equivalent) in a digital communication context, and be able to hit the ground running when the permanent role holder goes on maternity leave at the end of the summer.

Assessment Overview

Stage 1

To apply, please complete the online application, upload a copy of your up-to-date CV and provide a cover letter and evidence to address the following selection criteria:

1. Experience of developing, delivering and evaluating communication channels, with experience of reporting and metrics in a communications environment.
2. Experience of delivering projects - planning, delivering, measuring impact –in a communication environment.
3. Ability to organise and work collaboratively with suppliers in a project context, establishing delivery timelines and quality expectations, and regular reporting.
4. Strong engagement capability that delivers strong positive feedback from colleagues and stakeholders.
5. Strategic thinking – able to identify and focus on long term goals, and prioritise project and day to day requirements to support these.
6. Up to speed with new products and innovative approaches that are coming onto the market and being used elsewhere, and how these can be used in large organisations.

Please note that we will score the evidence you provide based on the competencies listed in the selection criteria above.

Shortlisted candidates will be invited to attend stage 2.

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

Stage 2

Assessment for this role is due to take place mid/late-June 2025. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Assessment will take place in person at our Union Street, Southwark offices, and will be comprised of:
- A presentation on digital developments you have introduced in other settings you’ve worked in.
- A timed, written assessment to explore your approach to reviewing and developing digital channels.
- A panel interview.

Additional Information

Benefits of working for the London Fire Brigade

• 26 days’ holiday plus bank holidays
• Flexi-time Scheme (which can result in an additional 12 days annual leave)
• Additional leave between Christmas Day and New Year
• Family (including maternity) leave and emergency support leave
• Flexible working including work from home 60%
• Free access to the Brigade gym
• Use of the Brigade’s Medical Adviser/physios/fitness advisers
• Free counselling
• Season ticket loans
• Join social networks including our Equality Support Groups
• Contributory pension scheme
• Cycle to work scheme
• Staff discount scheme including access to Blue Light Card retail and hospitality discounts
• Opportunity to access affordable accommodation

 

Prospectus are pleased to be partnering with our client to help them recruit for a National Partnerships Manager.

Every year, thousands of young people in the UK find themselves homeless and it’s a problem that this organisation are here to tackle. They bring the property industry together to support charities delivering life-changing services for young people who are or have been homeless, or who are at risk of homelessness in the future.

This is a full-time permanent role, paying a salary of £40,000 to £45,000 per annum and the postholder will be a working in a hybrid pattern in London.  

Following the launch of their new 5-year strategy, the organisation is looking to build on their partnerships network, with a view to impacting 10,000 young people facing homelessness and creating £150m in social value by 2029. In this role, you will provide exemplary account management to a number of their valuable partners and also focus on new business approaches to the wider real estate industry.

The organisation is looking for someone with demonstrable experience of working in a corporate fundraising role. You will display a natural aptitude and passion for new business, and the tenacity and creativity needed to consistently engage new corporate partners to join their network.

We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Ariha Semontee at Prospectus.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. Please in the first instance share an up-to-date CV with us and should your experience be suitable, we will look to arrange for a call and/or meeting to brief you on the role. You will then have all the information you need to finalise your formal application. We are looking forward to connecting with you soon.

Development Manager (Major Donors)
Salary: £35,000 to £40,000 per annum
Location: Hybrid – London EC1Y/Home/Travel to events

About MQ Mental Health Research:

MQ is the first major charity funding mental health research. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.

We champion and fund world-class research to transform the lives of everyone affected by mental illness.  By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.

About the Role:

You will play an active role in identifying, cultivating, securing, managing and retaining donors, and soliciting major gifts, with the full support of the Executive Leadership Team and Chair of Trustees.

Here's a summary of your key responsibilities:

• Prospect and cultivate new individual supporters to donate 5 figure gifts using a variety of tactics, such as attending in person networking events, gaining introductions from our Development Board, Trustees and other senior supporters
• Personally manage a prospect pool of individuals to steward and re-engage to donate 5 figure gifts
• Maximise the partnership opportunities with the Lord Mayor’s Appeal.
• Develop written materials and proposals to engage prospective individual donors and report on the impact of their donations
• Develop stewardship and cultivation activities (e.g. webinars/ drinks receptions for mid-level donors)
• Use the support of senior leadership and members of the Board of Trustees to cultivate prospects as needed
• Work with colleagues to identify and scope new high value partnership prospects and application opportunities
• With the support of the Head of Development, develop and implement the donor giving strategy
• Report against income, expenditure and other targets
• Keep MQ’s central database up to date with all prospect actions

About You:

This role is for you if you are self-motivated and an experienced relationship fundraiser and driven to ensure that targets are hit and projects are delivered to the highest possible standards.

You will have demonstrable experience of managing 4 and 5-figure+ gifts from donors and be a sophisticated communicator with the confidence to build relationships with and inspire colleagues and donors.

Essential role requirements include:

• Previous major donor fundraising experience
• Exceptional communication skills particularly in understanding and translating complex information and turning it into compelling written proposals
• Has a can-do attitude
• Demonstrates a commercial mindset
• Good interpersonal, influencing and relationship-management skills, at all levels.
• Willingness to attend networking events as required

Desirable Skills:

• Experience of Blackbaud’s Raiser’s Edge/NXT is desirable but not essential.
• Background or study in relevant fields of mental health sciences

What We're Offering You:

In return, we offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.

Plus, we offer lots of generous benefits and training opportunities.

We're a Sunday Times Top Company to work for.

Benefits

• Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
• Holidays: Annual holiday entitlement of 28 days plus bank holidays.
• Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
• Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
• Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
• Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
• Pension: MQ makes contributions of 5% and employees make contributions of 3%.
• Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
• Personal Development: We value employee development and review individual training needs through our performance management system. HR also runs internal management development sessions for all staff.

We look forward to hearing from you.

Closing date: Sunday 15th June 2025
Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

No agencies please.

This is an opportunity to join Refuge as a Young People’s Advocate. Suitable candidates must be experienced in advocating in a multi-agency setting to secure positive life outcomes for your clients and to making the service a success.  A Safe Lives qualification is desirable.

You will be self-sufficient, assertive and possess excellent communication and interpersonal skills combined with empathy and sensitivity to build and develop supportive relationships with young people. You will maintain professional boundaries and adhere fully to Refuge’s safeguarding policies and procedures.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 2 July 2025

Interview Date: 10 and 11 July 2025