Support service manager jobs in tower hamlets, london
About the Role
Join MAP and help deliver exceptional care for our supporters.
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. We deliver life-saving medical care and strengthen health systems for those worst affected by conflict, occupation, and displacement in the occupied Palestinian territory and Lebanon. We’re looking for an experienced and motivated Supporter Care Manager to lead our Supporter Care team. You’ll oversee our supporter care operations, ensuring every donor, fundraiser, and campaigner receives outstanding, empathetic service. You’ll also champion the voice of our supporters across MAP, ensuring their experiences shape our work.
What you’ll do:
- Lead and inspire our Supporter Care team (3 direct reports), fostering a supportive, high-performing environment.
- Oversee income and data processing, enquiry handling, and complaint management.
- Drive continuous improvements in systems, processes, and supporter experience.
- Monitor KPIs, report on performance, and implement service enhancements.
- Ensure compliance with GDPR, the Fundraising Code, and other relevant regulations.
- Collaborate with teams across MAP to deliver supporter-focused solutions.
About You
What we’re looking for:
- Proven experience leadership in a customer or supporter care function, ideally in a charity setting.
- Strong people management skills, with the ability to coach, motivate, and develop teams.
- Excellent communication skills and a genuine passion for delivering exceptional supporter experiences.
- Experience improving processes and meeting/exceeding service level agreements.
- Good understanding of compliance in a supporter care context (GDPR, the Fundraising Code, Direct Debits, Gift Aid).
- CRM experience (Microsoft Dynamics desirable).
Why work with us?
At MAP, you’ll join a locally-led, values-driven organisation making a tangible difference for the health and dignity of Palestinians. We offer a supportive team culture, opportunities for development, and the chance to play a key role in strengthening relationships with tens of thousands of people committed to our mission.
KEY RESPONSIBILITIES
Supporter Experience and Relationship Management
- Lead MAP’s Supporter Care team to deliver a high-quality, empathetic and efficient
service that underpins all income generating and engagement activities.
- Ensure consistent, engaging and supporter-centric communications across all channels
(written, verbal and digital), supporting the team to continually improve interactions with
supporters.
- Be responsible for translating complex organisational and campaign information into
clear and actionable briefs, messaging, scripts and training resources for the team.
- Be an internal advocate for MAP’s supporters, ensuring their voices and experiences are
heard across MAP’s teams.
Team Leadership and Development
- Inspire, coach and develop the Supporter Care team – creating a psychologically safe
environment where the team can do their best work, learn and collaborate.
- Line manage the Supporter Care and Database Assistants – set clear objectives and
provide ongoing feedback, ensuring professional growth, satisfaction in their roles and
supporting their wellbeing.
- Proactively manage workloads, resources, and wellbeing within the team to deliver highquality service across varying activity and enquiry levels.
- Support the team in handling complex enquiries and complaints, leading by example in
delivering exceptional supporter care and acting as the first point of escalation.
Processes, reporting and systems improvement
- Be responsible for the delivery and continuous improvement of supporter care
operations, ensuring KPIs and SLAs are met and ensuring that MAP has great
interactions with every supporter who emails, calls or writes to us.
- Regularly review, monitor and report on KPIs, including the speed and quality of
interactions. Identify trends, opportunities and risks and be responsible for
implementing timely and appropriate adjustments where necessary.
- Be responsible for submitting complaint and feedback reports and information for
quarterly reporting to the SMT and board.
- Presenting quarterly reports more widely across MAP and proactively share feedback,
complaints and compliments with relevant colleagues.
- Adopt a culture of continuous improvement, leading and supporting the team to
develop processes to better meet SLAs and supporter needs.
- Maintain a working knowledge of MAP’s CRM (Microsoft Dynamics) and be able to
troubleshoot non-technical issues and provide a high level of support and training to the team. Cross-organisational collaboration
- Work collaboratively to develop and deliver the supporter care programme, ensuring it is
relevant, supporter-led and inspiring – with a key focus on deepening engagement with the cause, providing ease of interaction and supporter complaint management.
- Build strong working relationships with key stakeholders to deliver cross-organisational objectives and supporter-focused solutions within agreed timelines.
- Collaborate on the development of FAQs and supporter messaging, highlighting supporter queries and concerns and collaborating with colleagues to develop appropriate and accurate responses.
- Manage relationships with relevant external stakeholders including MAPs fulfilment house, donation platform provider
Compliance and risk management
- Ensure MAP’s supporter care activities, and those of third-party suppliers, fully comply with relevant legislation and standards, including GDPR/ Data Protection, PECR, PCIDSS, Gift Aid and Fundraising Codes of Practice and Direct Debit Regulations.
- Act as MAP’s operational lead for compliance in supporter care, keeping up to date with regulatory developments, sector initiatives and best practice.
- Be responsible for MAPs adherence to BACs guidelines including paperless Direct Debits.
- Maintain robust processes for risk identification and escalation, safeguarding MAP’s reputation and supporter trust.
General responsibilities
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Stay up to date with fundraising and customer/supporter services approaches, techniques and best practice.
PERSON SPECIFICATION
EXPERIENCE
Essential
- Proven experience in a supporter or customer care leadership/supervisor role, with significant experience of delivering and improving customer service, including managing and prioritising conflicting strategic priorities.
- Strong leadership skills with experience of line management, coaching and developing team members.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style to different internal and external audiences.
- Strong organisation and time management skills, with the ability to prioritise and delegate effectively.
- Experience with setting and monitoring Service Level Agreements – both for internal teams and individuals as well as with external service providers.
- Experience in improving team processes and implementing service enhancements which improve experience and the meeting/exceeding of SLAs
- Good understanding of GDPR/Data Protection, safeguarding and the Fundraising Code of Practice in a supporter care context.
- Proficient in the use of CRM systems and supporter databases (experience with Microsoft Dynamics is Desirable).
Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus.
- Knowledge of payment processing and regular giving administration.
- Experience of managing third party suppliers to deliver on Service Level Agreements.
- Intermediate level experience of MS Excel.
PERSONAL ATTRIBUTES
Essential
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills, with the ability to engage and collaborate effectively –including relationship building, influencing, negotiating and engaging.
- A successful team leader who is able to manage and develop individuals so that they work together as a team to deliver on shared objectives.
- An ability to apply awareness of diversity issues to all areas of work.
- Ability to work independently and manage a team with minimal supervision – with a willingness to take a proactive approach in managing workload, taking accountability for tasks and balancing workload and wellbeing within your team.
- Ability to communicate complex information with confidence and clarity.
- Commitment to MAPs anti-discriminatory practice and equal opportunities.
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity.
- Ability to work weekends and evenings on occasion in the case of emergencies.
Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within
the person specification
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Events & Fundraising Manager will work at the heart of our public events programme, helping to organise fundraising walks and other events across London and the South East, and raising funds to support the provision of free legal advice. Our events include the London Legal Walk -- an annual event which raises over £1 million each year -- regional Legal Walk events, and other fundraising events such as the Great Legal Quiz and the Great Legal Bake. LLST also purchases places for third party events such as the London Marathon, Brighton Marathon, and Big Half. We also raise money through individual and corporate donations.
The Events & Fundraising Manager's principal role is to manage these events and promote our fundraising in support of free legal advice charities in London and the South East. Your main duties and responsibilities will include the following:
- Organising events
- Establishing and managing partnerships
- Managing staff and volunteers
- Marketing and communications
We are looking for a candidate with demonstratable and relevant experience working at a senior level in mass participation and third-party challenge events. The person will be organised with experience managing projects, budgets, partnerships with funders and key stakeholders, suppliers, volunteers and staff.
Please see the attached Recruitment Pack for a more information about LLST and a full job description.
Please submit your CV and a covering letter via the Charity Job website.
The client requests no contact from agencies or media sales.
Team: Change
Location: Remote
Work pattern: 35 hours per week, Mon-Fri
Salary: Up to £60,323.56 per year
Contract: 18-month fixed-term contract
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Programme Manager - Technical:
- Lead, plan, and deliver strategically significant technical programmes across the organisation
- Collaborate closely with the Change & Project Management Team and Head of IT & Data
- Apply structured programme management methodologies to ensure delivery within scope, schedule, and budget
- Drive meaningful and sustainable organisational change through programme outcomes.
- Support the implementation of IT foundations work, bridging technical execution and strategic oversight
- Provide subject matter expertise in IT projects and digital transformation initiatives.
- Operate as a hands-on leader, ensuring alignment between technical delivery and strategic goals
About the Change team:
The Change and PMO team sit within the Finance & Shared Services Directorate. The team are responsible for the development and delivery of strategic projects and programmes and the successful adoption of change at Cats Protection. It’s a very exciting time to join Cats Protection, with an ambitious 10-year strategy and significant investment in the areas of change and improvement required to get us there.
What we’re looking for in our Programme Manager - Technical:
- recognised programme management qualification
- Solid IT knowledge, with understanding of key functions and their role in successful project delivery
- expert in IT and digital transformation, with experience in a similar role
- experience of designing strong change management techniques into programmes
- experienced in embedding effective change management into programme design
- experienced in programme design, reporting, and managing complex multi-project environments with interdependencies and diverse stakeholders
- experienced in managing and developing teams in both direct and matrix environments
- confident engaging with technical specialists on various technical matters
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Application closing date: 1st September 2025
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
- anonymised application form
- video screening
- virtual interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats


Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of Job
To deliver a high-quality service to and facilitate opportunities for individuals with spina bifida and/or hydrocephalus and their families/carers through Shine membership. To empower and enable members Living with the conditions to lead healthy and happy lives through greater independence, better condition management and by creating links to the Shine community across England.
SHINE has over 14,500 members with spina bifida and/or hydrocephalus. This post will bring a real focus to the Essex, Suffolk & Norfolk area and will be an exciting opportunity to engage with members and develop and deliver the services we offer.
Our Little Stars project for 0–12 year olds has been established for over 3 years supporting younger members and their families with their diagnosis and beyond. We also have a growing Teen membership known as FIRE (Friendship, Independence, Resilience, Equality) Working alongside our multi skilled, established team, you will be supporting members across all age groups and building on the great foundations already in place.
We are looking for someone who can cover the Essex, Suffolk & Norfolk area. You will be home based but will be required to attend clinics in this area and London, events and meet members one to one where necessary within your allocated area and occasionally across wider areas and nationally.
Shine will offer you:
- A competitive salary of £28,471 (pro-rata for part-time hours)
- Regular working hours, and no shift work (some very occasional weekends or evenings)
- 3% pension contribution
- 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours)
- Additional annual leave due to length of service
- Opportunity to purchase additional annual leave
- Broadband allowance
- Life insurance after 12 months’ employment
- Access to our Employee Support Programme
- Support to learn and develop
Please see the full Job Description & Person Specification below and on our website.
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
If you would like to discuss the role, please contact Sarah Carrier, England Services Manager by email to arrange a convenient time for a call.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
*Please note applications without a supporting statement will not be accepted*
Closing date: Monday 15th September 2025 11pm
Interviews: Friday 26th September 2025
Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.
*Please note applications without a supporting statement will not be accepted*
Providing specialist advice and support for spina bifida and hydrocephalus




The client requests no contact from agencies or media sales.
Do you have a passion for empowering communities to shape the services they use? Are you skilled at building partnerships, strengthening grassroots organisations, and turning local insight into meaningful change?
The Bridge Renewal Trust is a local charity working with residents, grassroots groups, and statutory services as part of Haringey’s Community Protect Co-Production Programme, part of the borough-wide Healthy Neighbourhoods Programme. This initiative works to improve health, well-being, and life chances; reduce health inequalities; and ensure services are designed around the real needs of underserved communities.
We are currently recruiting a Programme Coordinator to lead and coordinate a network of Community Ambassadors, embedded within grassroots organisations. You will support them to champion health improvements, build trust between communities and service providers, and co-design culturally appropriate, inclusive health and wellbeing activities. Priority areas include diabetes, cardiovascular disease, mental health & isolation, menopause, and the wider determinants of health.
We are looking for someone who is:
· Experienced in engaging with diverse communities and facilitating co-production
· Confident in supporting, mentoring, and coordinating people and activities
· Skilled in building sustainable partnerships with statutory and voluntary sector partners
· Organised, with strong monitoring, evaluation, and reporting skills
· Able to balance strategic capacity-building with hands-on delivery
This is an exciting opportunity to join a progressive organisation where we value and reward the performance of our staff.
To apply, please email your CV, including the contact details of two referees, and a supporting statement that demonstrates how you meet the requirements outlined in the Person Specification to admin(AT)bridgerenewaltrust(DOT)org(DOT)uk. For a full job description, please visit bridgerenewaltrust(DOT)org(DOT)uk or email admin(AT)bridgerenewaltrust(DOT)org(DOT)uk.
NB: We reserve the right to withdraw this opportunity early if we receive a high volume of suitable applications. As part of our commitment to equal opportunities, we invite you to complete our Monitoring Form by requesting one at the above email. Please quote the Job ID 2025031. Thank you.
The Bridge Renewal Trust is an equal opportunities employer and positively welcomes applications from all sections of the community.
Company registration No: 06949568 Registered Charity No: 1131941
To apply, please email your CV, including the contact details of two referees, and a supporting statement that demonstrates how you meet the requirements outlined in the Person Specification to admin(AT)bridgerenewaltrust(DOT)org(DOT)uk. For a full job description, please visit bridgerenewaltrust(DOT)org(DOT)uk or email admin(AT)bridgerenewaltrust(DOT)org(DOT)uk.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This role will manage the delivery of services for people with primary breast cancer. You will be responsible for implementing business plans, maximising access and take-up of services, and ensuring high quality delivery. You will manage the work of a team of Breast Cancer Now staff and contracted facilitators based across the UK. Current services include Moving Forward in-person and online services, and our Speakers Live service.
About you
You care that people with breast cancer are supported to live well.
You’ll be experienced in managing people (including dispersed staff), you’ll have the confidence and skills to lead and drive forward growth. You’ll enjoy working collaboratively with others and can communicate effectively with a diverse range of people, both orally and in writing. You’ll have experience of managing support services and implementing protocols and processes, striving to implement and maintain the highest standards.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions, please contact the Breast Cancer now recruitment team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Wednesday 27 August at 9am
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Interview dates
First round: 8 September 2025 (in person at our London office)
Second round: 12 September 2025 (online)
Join the Bone Cancer Research Trust to lead our trusts and foundations fundraising, securing c.£500,000 per year to support life-changing bone cancer research and patient services. You’ll shape a strategic fundraising programme, building multi-year partnerships while delivering immediate income targets.
We’re looking for a proactive, strategic fundraiser with strong relationship-building and analytical skills, confident representing BCRT externally, developing compelling proposals, and spotting long-term opportunities.
As a leader, you’ll inspire your team, bring fresh ideas, and connect funders with real impact, helping us deliver vital support for patients and families affected by primary bone cancer.
Our mission is to save lives and improve outcomes for people affected by primary bone cancer through research, information, awareness and support.

The client requests no contact from agencies or media sales.
Vibrance has exciting opportunities available for you to join the team as a Deputy Manager to join our team based in Wood Green N22. You will join us on a part-time, permanent basis, working 25 hours per week, and in return, you will receive a competitive salary of £18,230pa (£27,345 pro rata).
About the role:
Based in Haringey, London, is a supported living accommodation for up to 5 service users with staff on duty 24 hours a day. Staff are involved in supporting the service users in all aspects of their daily life, providing them with physical and emotional support in all areas of day-to-day life, both inside and outside the home e.g. personal care, meal times, recreation and leisure, attending medical appointments etc.
Responsibilities as our Deputy Manager will include:
- Deputising for the Manager in managing the staff, coordinating the delivery of all services to the Service Users and ensuring the requirements of the appropriate regulatory body are always adhered to
- Managing the care support provided to the Service Users in the absence of the Manager in a non-judgemental way based upon trust, honesty, transparency and professional standards
- Supporting Service Users with all daily living tasks and outings as appropriate and development reviews
- Supporting people when out in the community and promoting a better understanding and awareness of Learning
- Difficulties and Physical disability issues in the general community
- Assisting in ensuring all appropriate records are maintained, in accordance with the appropriate regulatory body
- Legislation, in both written, electronic and multimedia form as appropriate.
- Challenging institutional models of care and behaviour, encouraging and developing innovation
What we’re looking for in our ideal Deputy Manager:
We are looking for a candidate that has experience of delivering services to people with complex needs, who will ensure that the service users receive a high-quality service, ensuring that their individual sessions are planned, executed and monitored. You will also need to ensure that all areas are delivered and maintained to a consistently high level, and that staff are encouraged to meet goals for service users and themselves.
You must be willing to work flexibly across our services when needed, and will have experience of managing staff, leading a team and conducting supervision, with a willingness to learn management skills as and when identified by your line manager. You must also have outstanding communication skills (written and verbal), both internally and externally and have a good understanding of Microsoft Office.
In return for your skills, knowledge, and experience, you’ll enjoy:
- A comprehensive training programme covering core skills
- Generous holiday entitlement
- Pension scheme
- Rewards and recognition for your service
- Enhanced Maternity & Paternity Pay
- Flexible Working Options (Subject to service requirements)
- Learning & Development
- Mindful Employer
- Positive about Disability
- DBS online applications paid by Vibrance
- Long Service Awards
Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.
To join us as our Deputy Manager please click ‘apply’ now. We’d love to hear from you!
Project Indigo Lead
Service: Project Indigo
Salary: £40,669 - £44,933 FTE per annum, inclusive of Inner London Allowance (£24,401.40 - £26,959.80 per annum for part-time 22.2 hours a week)
Location: Hackney E9 - The role is 3 days per week, with flexibility for up to 1 day per week homeworking. Our office space is wheelchair accessible.
Hours: 22.2 hours per week (part-time)
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
Project Indigo is the LGBTQIA+ youth service based out of Off Centre at Family Action. We have been running a weekly LGBTQIA+ youth group since 2012, and have since developed our offer to include 1-to-1 key work sessions, and more recently, 1-to-1 specialist therapy, and a mentoring training programme. We are proud to be a LGBTQIA+ led and youth-centred service, creating a safe and welcoming space for young LGBTQIA+ to meet each other, try new things, and get support and advice on issues impacting them.
We are looking for an experienced and dynamic leader for our transformative LGBTQIA+ youth project. This is an exciting opportunity to make a real difference in LGBTQIA+ young people’s lives, leading a dedicated and passionate team.
Main Responsibilities:
- To lead on planning and facilitating group sessions, activities and trips for the Project Indigo group. Planning to incorporate the views and interests of members and develop opportunities for partnership working.
- Managerial responsibilities, including line management, budget management, monitoring and evaluation
- Developing and delivering strategic projects within the City and Hackney CAMHS Alliance to promote LGBTQIA+ inclusivity
Main Requirements:
- Strong experience in LGBTQIA+ youth work, and understanding intersecting social issues impacting young LGBTQIA+ people
- Understanding of best practice for supporting young LGBTQIA+ people and promoting LGBTQIA+ inclusivity within youth services
- Management experience on multi-faceted projects; strong leadership skills, ability to take initiative, and work effectively to manage competing priorities
- Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced Check Child and Adult Workforce with Children and Adults Barred Lists.
- In accordance with Schedule 9 of the Equality Act 2010, there is a Genuine Occupational Requirement for the successful candidate to identify as a member of the LGBTQIA+ community.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays (pro rata)
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
- Follow the link to our website and apply via our Careers Hub by filling out our digital application form.
- Closing Date: Friday 5th September 2025 at 23:59
Interviews are scheduled to take place in early October.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities and disabled candidates as well as LGBTQIA+ candidates, because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




The client requests no contact from agencies or media sales.
Job Title: HR Administrator
Contract: Permanent
Hours: Full Time (35 hours per week)
Salary: £25,500 – £28,000 per annum (depending on skills and experience)
Location: Coram Campus – Bloomsbury (with flexibility to work from home 2-3 days per week)
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About the Role
As the organisation continues to grow we are seeking an additional HR Administrator to join our Human Resources support team at Coram.
This multi-faceted HR administration role covers all parts of the employee lifecycle, along with opportunities to get involved in projects such as TUPE, well-being, and recruitment and retention strategies. You will work closely with one or more business partners to support specific entities within the Group and will play an integral role in providing an efficient and effective HR service that adds value to the wider organisation.
We are looking for an individual with experience of working in a HR environment or administrative experience combined with HR qualifications; with strong interpersonal skills and enthusiasm and willingness to learn new skills. The HR support team has a positive and supportive team environment and therefore it’s essential the successful candidate is a team player with a professional, flexible, and positive approach to work.
More information about the role and its responsibilities and expectations can be found in the job description and person specification.
Working at Coram
If successful, you will join a supportive and collaborative team, where everyone’s contributions are recognised and valued.
At Coram, we’re driven by a purpose we care very much about, but delivering the right results for the children and families that depend on us needs people who feel supported, valued and appreciated for their efforts.
We are committed to fostering an inclusive and fulfilling work environment in which our staff can thrive.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: 11.59pm, Monday 1st September 2025
Interview Date: w/c 8th September 2025
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neurodiversity, and those from other groups who are underrepresented at Coram.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Coram changes lives, laws and systems to create better chances for children, now and forever.
The client requests no contact from agencies or media sales.
At Bookmark, our vision is simple yet powerful: we want every child to read. We believe in the transformative power of reading and the impact it has on children’s futures. Our flagship service is a volunteer-led reading programme; volunteers will read with students for two thirty-minute sessions weekly. We currently support over 150 schools with a volunteer network of around 1500 volunteers delivering over 40,000 reading sessions every year. Volunteers are the heart of our mission, helping us deliver our One-to-One Reading Programme.
The Role
As a Volunteer Support Executive, you’ll play a vital role in ensuring a positive, rewarding experience for our volunteers while helping us make a real difference in children’s lives. This is an extremely busy and varied role as we help prepare volunteers to deliver impactful sessions and support them in the booking process.
As a Volunteer Support Executive, you will:
- Support volunteers at every stage of their journey, from application and onboarding to ongoing engagement.
- Develop a thriving volunteer community, fostering satisfaction, retention, and collaboration.
- Act as the primary point of contact, providing empathetic and effective support for volunteer inquiries.
- Manage the recruitment pipeline for high volumes of volunteer applicants, ensuring all processes meet regulatory compliance requirements and uphold high standards of applicant quality.
- Drive continuous improvement by analysing feedback, refining processes, and enhancing the volunteer experience.
- Collaborate across teams to ensure our volunteers are equipped to help children succeed.
We’re seeking someone who is:
- A natural communicator: Clear, confident, and empathetic in both verbal and written communication.
- Organised and proactive: Capable of managing multiple tasks in a fast-paced environment.
- Detail-oriented: A structured thinker with exceptional attention to detail.
- Results-driven: Motivated to meet personal and team goals.
- Adaptable: Flexible and curious with a positive, professional attitude.
- Data-savvy: Comfortable working with systems like Microsoft Office (Outlook, Excel, Word) and analysing data to inform decisions.
Bonus Points:
- Experience with Salesforce or SharePoint.
- Familiarity with safeguarding practices.
- Background in high-volume customer service, recruitment, or call centres.
Why Join Us?
At Bookmark, you’ll be part of a mission-driven team passionate about changing lives. We offer:
- A flexible, inclusive working environment that values work-life balance.
- Opportunities to contribute your ideas and make a meaningful impact.
- A chance to grow professionally while supporting a cause you’re passionate about.
Location: Hybrid working with one day a week in Bookmark Head Office (SW1Y, 4LR).
Contract type: Permanent, part-time
Salary: £16,204.50 (£27,007.50 FTE)
Hours: 22.5 hours or three days a week (across Monday-Friday). We are open to working patterns including split days or working school hours, and this can be discussed at the interview stage.
Deadline: 25th August 11:59pm
We promote a reading for pleasure culture in primary schools, focusing on supporting children in the most disadvantaged communities.



The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working with a respected housing and support provider to recruit a Facilities & Office Support Manager.
Full-time | Permanent | London-based
Salary: £36,947 – £44,639 per annum
This is a key role ensuring the smooth running of the organisation’s offices and non-residential facilities across London. You’ll take a hands-on lead in managing health & safety compliance, maintenance, and office services, while providing effective business support. You will also manage budgets, negotiate with suppliers, and supervise a small team responsible for reception and administration.
The ideal candidate will be an experienced facilities professional with a strong understanding of health & safety regulations and proven experience in office and facilities management, ideally within a housing, care, or charity environment. You’ll be confident managing budgets and contracts, highly organised, IT literate (Microsoft Office 365), and an excellent communicator who can build strong relationships across the organisation. A recent DSE Assessor Training Certificate, is essential.
This is a fantastic opportunity to use your skills to ensure safe, efficient, and welcoming workspaces that enable a charity to continue its vital work supporting people in need.
For more information, please submit your CV to .
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Senior Partnerships Manager - Corporate
Location: Flexible working with a mixture of remote working and office based at Solar
House, 3rd Floor, 1-9 Romford Rd, London, E15 4LJ or home-based for the right candidate
Hours: 37.5 hours per week (part time hours will also be considered)
Salary: £41,500 - £47,949 per annum depending on experience
Closing date: Tuesday 26 August - 9am
Interviews to be held on an as and when basis and we encourage early applications to avoid disappointment
There is a school attendance crisis with 1 in 5 children missing more than 10% of their schooling each year. This figure has doubled since the pandemic. They are missing weeks, months, even years of their education, severely affecting their future life chances.
School-Home Support looks beyond the classroom to tackle the underlying causes of school absence and get children back to school, ready to learn. Whatever it takes.
We require increased funding to help tackle this national crisis and are recruiting to this senior fundraising role to help fund our new strategy. This is a fantastic chance to join our passionate, committed team and make your mark on one of the education challenges of a generation.
You
You will be a passionate communicator with a proven track record of inspiring organisations to support the charities you have represented. You will be confident in approaching and speaking with individuals at all levels in a business, understanding motivations and providing opportunities for them to deliver real impact to the families we support. You will be an inspirational team leader and relish the opportunity of working collaboratively to deliver against targets.
You’ll have previous experience of:
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Achieving income targets
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Successfully identifying and developing new funder relationships
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Motivating, inspiring and leading a team
We will aim to conduct interviews in person as far as possible. We may need to hold second
interviews, and you will be informed of this following the initial interview.
We are committed to maximising staff wellbeing and creating an inclusive, safe
environment where everyone feels comfortable bringing their authentic selves to work.
To find out more about our current initiatives and offerings, please view our EDI &
Wellbeing initiatives document.
As an employer we offer:
● Generous annual leave entitlement
● Comprehensive employee wellbeing programme
● Employee assistance programme
● Life assurance
● Pension scheme
We are an equal opportunities employer and welcome applications from all sections of the
community.
School-Home Support takes very seriously the duty of care to safeguard and promote the
welfare of children and is committed to ensuring that our safeguarding practice reflects
statutory responsibilities, government guidance and complies with best practice. Our
safeguarding policy recognises that the welfare and interests of children are paramount in all
circumstances. All roles at SHS are subject to an Enhanced DBS Check.
The client requests no contact from agencies or media sales.
Are you confident minute-taking, including at science-based or medical based meetings?
This top-ranked, leading scientific research organisation who are at the forefront of global biomedical innovation have partnered with TPP Recruitment to search for a Governance & Committee Support Manager (12-month fixed term contract) to join their Research Services and Chief Financial Office.
The role will work closely with the Director of Research Services and Head of Governance to support the Boards and Committees through the provision of high-level secretariat support (including for scientific meetings) and project management support where you will also lead on identifying and driving improved ways of working.
What you’ll be doing
- Preparing annual meeting business planners in consultation with Board and Committee Chairs.
- Scheduling meeting dates and overseeing pattern of governance meetings working with line managers
- Preparing meeting agendas
- Collating and issuing papers for meetings, commissioning items, reviewing drafts, formatting and issuing papers
- Drafting papers for meetings where required
- Preparing briefing notes for chairs
- Producing accurate and timely minutes of meetings including those with specialist scientific interest.
- Tracking and following up of actions raised at meetings
Why apply
- A great working environment with a supportive team and full induction
- Being part of an organisation that makes a real difference to people's lives
- Working alongside the most outstanding scientists and clinicians in the world, along with the most talented and professional administrative staff
- Annual leave is 28 days per annum
- Option to join the USS pension scheme
- Flexible working and a parent’s group is available
- Access to the free and confidential Employee Assistance Programme
This is a hybrid full-time role (typically 2 days on-site), 35 hours per week, Monday to Friday based in SW London with occasional travel to another office (around once a month). The other office is about 20 minutes from Clapham or London Bridge.
Flexible working hours are available but please note that you would need to ensure you are on-site on time for any meetings.
About you
My client requires someone who has the experience of supporting senior management on governance and organisational matters, ideally in a science-based working environment as you will be taking minutes from science meetings, so could prove challenging without that understanding.
You will need to be a confident minute taker and offer previous governance and committee support experience.
To work for this world-leading organisation, you will be to have good interpersonal skills and have good written communication to be able to draft accurate and succinct emails and papers.
Strong IT skills required; Microsoft Office
Application
This role is to start asap so please apply asap using a CV which reflects the above experience. If this experience is demonstrated on your CV, then a member of the TPP team will be in touch with you shortly to provide further information and discuss your experience in more detail. If you haven’t heard from us within 3 working days then unfortunately, your CV hasn’t been short-listed on this occasion.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Location: Central London, London Bridge Hybrid (Min of 1 day per week in our Central London Office)
Brooke’s work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. With a new global strategy and ambitious plans for growth, the Service Desk Manager is a key player in supporting our teams to achieve these goals.
The Role
We are looking for an enthusiastic Service Desk Manager to lead our Global Service Desk Team until September 2026, covering a period of extended leave.
The ideal candidate will be confident in collaborating with users at all levels and be committed to quality and continuous improvement. We are looking for a team player who can continue to deliver energy, pace and structure to our IT service offering.
This role is a great opportunity for a high-performing team leader or supervisor who is keen to obtain some service desk management experience.
Criteria
Reporting to the Head of Technology, you’ll be someone with:
- ITIL v4 Foundation, plus demonstrable experience of service management in an ITIL-based service management system
- Strong team management skills
- Strong communication skills, with ability to work with both technical and non-technical teams to embed best-practice
- Broad experience of ITIL-aligned service management platforms
- A strong continuous improvement ethic
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under twenty-five as these groups are currently under-represented at Brooke.
We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
For a full Job Description please see our website via the Apply button.
Closing date: Sunday 7th September 2025 (this role may close early depending on response)