Support service manager jobs

Ready for something new?

We are looking for people with great energy and motivation to join our Short Breaks service which offers a chance for young people with an additional need/ disability to have fun and a break from daily routines, and helps families to enjoy quality time, local activities, and connections with others.

2 x CYP Coordinator- Short Breaks- 30 hours- Ashford and Swale, Canterbury and Thanet

Our holiday and weekend activities give parents and carers a break while providing participants a safe, welcoming space to have fun and receive the care they need. Our coordinators plan, arrange and deliver a programme of activities shaped around the needs of the young people, making the most of local opportunities, from heritage sites and outdoor adventures, to sports, arts and crafts, cooking, and team challenges. These sessions help children build friendships, grow in confidence, and express themselves in a fun, supportive space.

1 x CYP Coordinator- Short Breaks Family Days- 30 hours- Kent wide

Family days bring families together to create special memories and enjoy time with others who share similar experiences. The coordinator develops and facilitates activity days which involve the whole family and provide opportunities to build friendships and connections with others. Activities take place at outdoor centres, local heritage sites and museums, as well as organised beach days and community centre-based workshops and activities.

Applicants should have relevant experience of working or volunteering with children and young people in education, health or social care, and have exceptional organisation and communication skills. 

The roles are 30 hours per week, working Wednesday to Saturday. In school holiday periods, more activities take place on weekdays (instead of Saturdays), so flexibility is needed.

It’s essential that applicants have their own car and are willing to drive a minibus (full training provided). 

Do a job that is amazing! 

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Carers leave

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Salary: £26,227.50 per annum, pro-rated

Location: Faversham

Contract: 3-month fixed term

Hours: Full time, 35 per week

Closing date: Thursday the 26th March at 11:30pm

This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.

We’re looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Faversham shop.

About you

You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

COMMUNITY ENGAGEMENT AND OUTREACH INDEPEMDEMT STALKING ADVOCATE (ISA) 

Location: Hybrid – Community & Office/Homeworking 

Hours: Full Time 

Type of Contract: Permanent 

Salary: £33,285 

Reports to: Deputy Head of Operations 

ABOUT SUZY LAMPLUGH TRUST: 

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.

Role overview: 

This is a new and developing service focused on increasing accessibility to stalking support for underrepresented and marginalised communities across London.  The postholder will play a key role in designing, embedding, and delivering this community-based model, working closely with community groups, partners, and volunteers whilst holding a small caseload leading to building trusted pathways into service for communities that may face barriers to accessing traditional support. 

The role will oversee two key initiatives: 

1. Community First Responders:  Trained volunteers with lived and/or professional experience (including LGBTQ+ communities, racially minoritised groups, victims with disabilities, neurodivergent individuals, and those with other accessibility needs) who provide face-to-face stalking support and awareness across London. 

2. Community Champions: Staff/volunteers within third-party organisations within the London ecosystem of service providers who are trained to provide first-responder level support within their own communities. 

The role builds and manages networks of community champions and first responders while holding a reduced advocacy caseload. 

What we offer: 

At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package: 

·Hybrid Working: With a minimum of 40% office-based work

      Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays 

·Special Leave: Including days for personal milestones, like moving house or celebrating your birthday 

·Pension Contribution: 5% employer contribution 

·Health & Wellbeing App: Access to counselling, advice, and discounts 

·Occupational Sick Pay increasing with service 

How to Apply: 

Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered. 

Deadline: 31st March 2026 

Interviews to be held week beginning 13th April  

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.  

As a RISE Advisor working on our RISE programme you will be a fundamental part of our team, supporting the delivery and the development of the service. The service provides a range of trauma-informed and person-centred one to one and group support to victims and those who have harmed aged 15 and above. We provided focused support to those impacted by Domestic Abuse, Sexual Violence and Stalking to access education, training, employment or volunteering.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

This role will be on a 12 month contract and can be based in Devon, Wiltshire or Gloucestershire. It may include evening and weekend work when required.

Key Responsibilities

• Triage and assess service users to consider their suitability for the RISE Service.
• Utilise a trauma informed approach to help people return to or access ETE.
• Support individuals to increase work related skills, such as the development of CV writing, financial management and IT skills.
• Work with a diverse client group, creating bespoke action and support plans for each individual.
• Facilitate group support sessions in addition to one-to-one support.
• With support and advice from the Service manager, support and help develop new groups following a trauma informed approach.
• Build and further developing relationships/links with ETE providers and corporate partners to expand the provision for our service users.
• Risk assess those you are supporting and take proactive action to address risk and safeguarding concerns.
• Play an active role in the recruitment process of volunteers in addition to management of volunteers, ensuring they are kept up to date and involved in the organisation, and able to support our service users.
• Ensure risk assessments are completed where required and safety plans are completed on time and regularly.
• Work closely with the service manager to develop the service, supporting its ongoing growth and expansion.
• Record all contact with service users and abide by confidentiality requirements.
• Record and monitor data to enable the service to be fully evaluated.
• Work closely with the services across FearFree, developing close working relationships and supporting people who may be accessing support from our other services.

Application

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Do you pride yourself on being a great communicator, strategic thinker and a good leader?  Do you want to make a real difference to people's lives?  If so, we have the job for you.

Job Title:   Head of Charity                                                                                       

Location:   Home-based, with regular travel to TALK groups, meetings and events across Guildford, Ashford, Walton-on-Thames, Woking and surrounding areas

Working Hours:4 days per week, with flexibility as required

Salary: £36-£40K (£45-50K FTE)

Contract Type: Permanent (subject to a 3-month probationary period)

Benefits: 25 days annual leave (pro-rata for part time work); Company Pension Scheme

Accountable To: Board of Trustees, through the Chair

About us

TALK Surrey CIO is a small local charity dedicated to supporting people affected by stroke and aphasia, an acquired language and communication difficulty. People with aphasia can often feel isolated and lose their confidence.  We provide group activities, home visits, and community services designed to improve quality of life and foster social connections.  Our team of trained volunteers and two existing part-time staff provide an inclusive and supportive group environment for our members to practise their communication skills, share experiences and enjoy each others' company.

We are seeking a dynamic, compassionate Head of Charity to be responsible for leading our organisation, ensuring our services are high-quality, sustainable, and responsive to the needs of our members.  You would be responsible for the overall leadership, management and development of TALK, including thinking ahead to expand our range of services. You will ensure the charity is well governed, financially sustainable and delivering high-quality, person-centred services aligned to its mission.

You would work closely with Trustees, staff, volunteers, members and other stakeholders to shape the charity’s future, strengthen partnerships, and ensure effective service delivery.

About you

Ideally you will have: 

• Experience in managing or leading a small organisation, charity or service.
• Strong leadership and organisational skills, with the ability to manage competing priorities.
• Experience developing and improving services based on user need and evidence.
• Excellent communication and relationship-building skills.
• Experience supporting, supervising or managing staff and/or volunteers.
• High emotional intelligence and commitment to person-centred services.
• Commitment to equality, diversity and inclusion.
• Ability and willingness to travel locally to TALK groups and meetings.

Experience working in the voluntary or charity sector and an understanding of charity governance, compliance and accountability would be desirable, as would some knowledge of stroke, aphasia or related health and social care services. Other desirable attributes are: Experience of fundraising, grant management or income development and Experience of volunteer management and community engagement.

For more information, please see the attached Job Description

Job Title: Head of Resource Recovery & Management
Location: Refurbs, Flint with travel to sites across Wrexham and Flintshire
Number of hours per week: Full time - 37.5 hours
Salary: £45,000 (full time)

Are you ready to redefine “waste” as a resource for North Wales?

Refurbs is a leading charity dedicated to the circular economy and we are looking for a visionary Head of Resource Recovery & Management to lead our flagship Repair and Reuse Initiatives in Flintshire.

If you have a deep understanding of resource management and a passion for the "Reduce, Reuse, Repair" hierarchy then this could be your best career move yet!

As a key member of our leadership team, with excellent people management skills, you will oversee the strategic and operational success of our recovery and reuse operations. You’ll help move the organisation beyond traditional waste management, focusing on repair, upcycling, and high value redistribution and drive our mission to keep materials in use, support local jobs, and hit Wales’ ambitious zero-waste targets!

You will be our face in the sector, collaborating with local authorities, Welsh Government stakeholders, and community partners. You will be articulate in using data to tell our story tracking carbon savings, tonnage diverted from landfill, and the social value created for our community.

For further information and how to apply please go to our website. 

Closing date: 5.00pm Monday 13th April 2026 
Interview date: tbc

Please note, we reserve the right to close this vacancy at any time, once we are in receipt of sufficient applications. We therefore encourage applicants to apply early if you wish to be considered for this post.

We are committed to building a diverse team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Equality, diversity and inclusivity is central to our mission and to our impact.

The Finance and Business Operations Director will lead VAST’s financial and operational strategy, ensuring robust financial management, effective HR and IT systems, compliance with Health and Safety, and the efficient running of The Dudson Centre.

The postholder will act as Company Secretary, overseeing governance and compliance, and also serve as the organisation’s Money Laundering Reporting Officer.

As a member of the Senior Leadership Team, the role contributes to strategic planning and organisational development, as well as supporting VAST’s day-to-day delivery.

What we're looking for

• Qualified accountant (ACA, ACCA, CIMA, etc.)
• Significant experience in financial management and business operations in the VCSE sector.
• Strong leadership and strategic planning skills
• Knowledge of charity finance, governance, and compliance.
• Excellent communication and problem-solving abilities.
• Ability to travel locally and work occasional evenings/weekends.

At Basecamp Adventure Trust, we empower vulnerable young people from West Yorkshire to thrive through unique, long-term programmes which harness outdoor adventure as a powerful vehicle for personal transformation. Through a combination of skills workshops, exhilarating adventure trips and a deeply relational approach, we challenge, celebrate and inspire young people to discover a newfound sense of confidence, resilience and self-belief, and to explore new possibilities for themselves. Our programmes are intensive, sustained and individualised to make a lasting positive difference on the young people we work with so they can lead happy, healthy and fulfilling lives.

This role demands a unique combination of skills. You’ll be a capable Programme Manager (or at the very least an aspiring one with a strong desire to step up from your current youth experience), with an understanding of the role outdoor adventure can have in supporting health and wellbeing and underpinning personal development.

In addition to this, we’ve got big ambitions to develop an events strand to our work, which brings together three separate but interlinked fundraising ideas. You will support us to create, shape and implement this new initiative alongside our team, helping us to turn our initial idea into a reality. We are proud to be very much a people-led organisation, so it’s possible that your own strengths and experience may sway the specifics of the role.

Reports to: Senior Management Team

Hours: Full time, 5 days (37.5 hours) a week, flexible working evenings and weekends as required

Salary: £28,000 - £35,000 dependant on experience

Location: The Old Fire Station, Leeds (Basecamp HQ), but the role also incorporates travel across Yorkshire and the Lake District

Transport: The role will require access to a car

Start Date: We will accommodate the start date depending on the individual’s situation, but we are looking to get someone in for Spring

Annual Leave: 22 days + bank holidays + 1x day off per Adventure Residential) to account for extra hours worked)

The Role

Programme Manager (~35% of the role) – We are looking for an enthusiastic and capable Programme Manager who can lead the delivery of our Core Programme, having the ability to directly work with young people, lead a team, have an acute eye for detail and organisation and a creative, dynamic approach to problem-solving. The Programme Manager role takes up around 80 days a year, with the days being weighted unevenly across the months of the year.

Events Coordinator (~65% of the role) – We are looking for a driven and creative Events Coordinator who will help us create a Basecamp calendar of external events, which will support our fundraising goals and bring a large and diverse audience to our work. The right candidate will be excited at the prospect of turning ideas into a reality, supporting us with the creative development of this idea as well as the practical implementation.

Programme Manager Roles and Responsibilities

Acting as the key point of contact to organise, deliver and oversee the Basecamp Core Programme to 1 cohort of young people, including managing residential trips, school workshops and other supporting sessions throughout the year’s programme (e.g. Taster Days, Graduation etc) (September - June).

This includes:

• Onboarding young people onto the programme, working in collaboration with schools to ensure our referral criteria are met and we have the information we need.

• Facilitating creative, arts and games-based workshops in school.

• Supporting day-to-day administration and management of the programme including maintaining a database and producing written communications and reports.

• Coordinating Adventure Youth Coaches, Volunteers, Instructors and School Supporting Staff on residential, as the main point of contact.

• Managing disciplinary action as required if a situation is escalated higher than Adventure Youth Coaches or Volunteers.

• Ensuring the highest standards of support, safety and safeguarding across the programme, in line with Basecamp’s ethos, policies and procedures.

• Providing ongoing feedback to young people, parents, carers and schools, through email, Whatsapp and handwritten cards.

• Working with partner organisation such as schools and instructors/activity providers, to ensure the Basecamp mission is consistent and everybody has the smoothest experience possible and to build the Basecamp ‘brand’ to an extent that the schools want to keep working with us and value the work that we do.

• Contributing to organisational planning and development, including supporting the development of further opportunities for young people.

Events Coordinator Roles and Responsibilities

Supporting our team to create, develop, test and implement a calendar of Basecamp events including third-party challenge events, Basecamp events and bespoke corporate adventure challenges. This calendar will support the building of both our new corporate partnerships programme, an innovative new take on traditional corporate fundraising as well as getting our brand-new Basecamp Community off the ground, our own version of an individual giving initiative.

This includes:

• Undertaking prospect research to identify corporate partners who we can build long-lasting, meaningful relationships with.

• Identifying key networking opportunities to help us raise our profile in West Yorkshire.

• Supporting us to develop our pitch to prospective corporate partners, creating bespoke partnerships which demonstrate our ethos, culture and impact.  

• Supporting the development of our new Basecamp Community initiative, creating the necessary comms and finding interactive ways to get members involved and feel a part of the community.

•  Supporting the implementation of systems and protocols that will allow us to effectively manage logistics, budgeting, risk assessments, and delivery on the ground, establishing new supplier partnerships in the process.

• Developing relationships with flagship event providers, maximising engagement with creative and far-reaching communication initiatives and providing supportive inspiring stewarding journeys for all involved.

• Working collaboratively across fundraising and comms ensuring we maximise the effectiveness of each event and that they are supporting our other fundraising initiatives.

Person Specification

The postholder will play a key role in the development and delivery of both programme and charity events. They will be a brilliant ‘all-rounder’ who can go from speaking to a group of 30 children in a muddy field, to being comfortable behind a laptop researching potential corporate partners, to feeling confident in creative meetings where our ideas become a reality.  We are looking for someone with a strong creative drive, excellent communication and interpersonal skills and the natural ability to use initiative. Whilst ticking the experience requirement boxes is important to us, we will always take a holistic view of your application and consider transferable experience.

• Demonstrated experience working with disadvantaged or vulnerable young people with empathy and compassion

• Proven understanding of the issues impacting young people today, including socioeconomic challenges, and mental health considerations

• Sound understanding of safeguarding and commitment to safeguarding and promoting the welfare of young people

• Experience coordinating, supporting or delivering programmes for young people

• Ability to take initiative to turn plans from scratch into successful events

• Willingness to contribute creatively to organisational development and bring fresh ideas

• Strong research skills, identifying partners who align with our ethos and culture

• Willingness to engage in community and corporate outreach

• Understanding of marketing, communication and social media and using various social networks to promote and build brands

• Ability to manage and prioritise multiple events seamlessly, quickly and easily moving between higher level strategic issues to on the ground delivery details

• Strong ‘relationship builder’ who is able to connect with young people, parents, teachers, and various external partners

• Confident hosting and talking to groups, and setting a positive, encouraging tone

• Flexible approach with the ability to adapt to a variety of settings, from office environments to outdoor residentials

• Strong problem-solving skills, especially in high-energy or challenging settings, with a positive mindset

• Resilience and a good sense of humour, suited to working in a dynamic and sometimes unpredictable environment

• High-level organisational skills

• Strong eye for detail and ability to multitask/notice multiple things going on at once and effectively deal with them

• Effective written and verbal communication skills, with an emphasis on creating professional yet personable written materials

• Proficiency in standard office software (e.g., Microsoft Office or Google Workspace) and database management, ideally some knowledge/experience of basic graphic design software such as Canva

Personal Qualities

Relationally-led: You’ll take a person-centred approach demonstrating empathy and patience that makes people feel seen, valued and respected.

Enthusiasm: You’ll be passionate about the work we do as a charity through both hands-on and office-based work and are excited to be a part of its journey and growth

Dynamic: You’ll be able to adapt to a variety of settings, from office environments to the outdoors, with the ability to notice multiple things going on at once and take initiative when things change.

Detail-oriented: You’ll have a keen eye for detail to ensure safety, quality, and consistency in our delivery, able to solve problems in high-energy or challenging settings with a positive mindset.

Creative: You’ll enjoy contributing creatively to organisational development, bringing fresh ideas whilst adopting a ‘think big’ attitude

Genuine love for the outdoors: You’ll innately understand the power of outdoor adventure, and how it stretches people to believe they are capable of so much more

Other requirements

• Willing to work flexible hours and work in outdoor environments/take part in outdoor activities

• A full driving licence and access to your own vehicle

• A satisfactory enhanced DBS check

• Satisfactory references

About us

The King’s community is united by a commitment to serve society through academic excellence. King’s Strategy 2030 sets out our bold vision for the future, building on our strengths while responding to a rapidly changing world. The strategy focuses on delivering student success in and beyond the University; investing in research and education excellence that addresses global, national and local priorities; fostering innovation and entrepreneurship; and securing sustainable finances for a secure future. Through these priorities, and supported by a culture that values our people, services, campuses, partnerships and alumni, we will strengthen our impact and enable every student and member of our community to contribute meaningfully to society.

Within the Social Mobility & Widening Participation Department we believe all young people should be able to have high expectations for their future. This means equal access to education and career opportunities. We run programmes that aim to empower young people from under-represented backgrounds to access and succeed at university.

 We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the role

The Research and Evaluation Manager will work to position King’s College London as a sector leader on conducting institutional evaluation and research to understand how we can support students from underrepresented groups to access university and succeed at university. Our team aims to generate causal evidence, either through Randomised Controlled Trials or Quasi-experimental designs.

This is an exciting opportunity for candidates looking to work in research and evaluation in an applied context, and who wish to utilise their skills and expertise in quantitative and qualitative methods. This is an opportunity to grow your skills in generating and applying evidence to practice.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role as well as candidates from non-traditional backgrounds.

Key responsibilities

· Supervise and lead on a range of research & evaluation activities, including synthesis of secondary research; conducting qualitative, quantitative and/or survey designs; developing and delivering randomised controlled trials (and other experimental trials as appropriate), 

· Convey research findings, including complex quantitative information, in a clear and actionable way 

· Develop and maintain expertise in behavioural research and evaluation methodologies

· Work with academics and practitioners to test and trial new approaches to widening participation and student success 

· Line manage the Senior Research and Evaluation Adviser or Senior Data Officer

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

This post will be offered on a fixed term basis.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours of 10am-4pm.

Working Pattern

· This is a full-time (35 hours per week) post, and you will be offered an indefinite contract. The role works with a hybrid working pattern. While some on-site presence will be required for team collaboration, events, and programme activities, there is potential for a substantial proportion of working hours to be undertaken remotely.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience

Essential criteria

· Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in any research or evaluation job.  Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training 

· Ability to consider and select appropriate research designs and methodologies, using qualitative and quantitative methods including surveying, interviewing and running focus groups.  

· Experience establishing causal inference in research when evaluating projects or interventions with experimental methods (e.g. quasi-experimental methods, randomised controlled trials). 

· Experience in designing and running multiple social research and evaluation projects, managing competing demands and timescales and delivering to milestones. 

· Confident in conducting data analysis including handling large data sets and statistical testing using relevant software (such as Power BI, R, Stata, or SPSS) and presenting findings in various formats. 

· Confident and clear written and verbal communication, including report-writing, data visualisation and presentation skills. 

· Ability to give a team clear direction and guide it to the successful completion of a task. 

· Ability to identify and manage the objectives, performance, and development needs of others. 

Desirable criteria

· Postgraduate degree or qualification in research methods, statistics, analytics or a related field and/or relevant experience. 

· Experience using behavioural insights in a research or policy context to positively influence behaviour 

· Understanding of the widening participation agenda and/or the role of higher education in social mobility 

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Closing date: 1 April 2026.

Interviews are due to be held on 9 - 10 April 2026.

About the Roundhouse:
Roundhouse is an iconic music and arts venue in Camden. Since the 1960s we’ve opened up space for creativity to empower people and communities – day in, night out. We’re on a mission to raise the creative potential of the UK so we give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history.

The Role

The Senior Business Development Manager will play a key role within a high-performing team responsible for generating significant revenue through commercial hire events at the Roundhouse. 

This role will  help shape the commercial future of the Roundhouse, one of London’s most iconic and architecturally striking venues. This is more than a sales role. It is an opportunity to secure ambitious brands and visionary partners who want to create unforgettable, large-scale experiences in a truly unique space.

Leading targeted business development activity, you will drive significant revenue growth while elevating the Roundhouse’s reputation as a premier destination for immersive and show-stopping events. With strong commercial instinct and senior-level relationship management skills, you will position the Roundhouse not just as a venue, but as an experience defined by scale, heritage, and creative energy. This role offers the opportunity to influence both income and impact at one of the capital’s most dynamic cultural institutions.

The Events team operates within the Commercial Directorate, working independently from the Music team while contributing to the overall success of Roundhouse’s commercial ventures.

Weekend and evening work will be required according to business needs.

About you:

You are a commercially driven, experienced Business Development professional with a strong track record of achieving and exceeding targets within the events sector. Proactive and results-focused, you thrive on outbound sales, lead generation, and converting high-value opportunities into long-term partnerships.

You bring confidence in negotiation, proposal writing, and contract closing, alongside the strategic ability to develop and deliver sales plans that drive sustainable revenue growth. You are motivated by impact and committed to maximising income while supporting the Roundhouse’s wider mission and values.

We welcome applications from people who feel they can bring their own skills, experiences and ideas to the table and empower those around them to do the same. We encourage those currently underrepresented across the cultural sector and all intersections of our diverse society to apply.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one due to the nature of the role. 

For more information please download the full job description from our website and if you would like to apply, and feel you have the skills and experience we are looking for, please click “Apply Now” to complete your application by Sunday 29 March 2026.

Contract: Permanent 

Hours: 35 hours per week (excluding breaks)

Salary: £40,000 per annum

Application Deadline: Sunday 29 March 2026

Interviews: w/c 13 April

Benefits:

• 25 days’ holiday per year plus bank holidays pro rata, increasing after 2 years service up to 30 days

• Ability to buy up to 3 days annual leave

• Pension scheme

• Cycle to Work, Tech  and Home Scheme

• Season Ticket Loan

• Employee Assistance Programme (EAP)

• Health Cash Plan

• Group Life Assurance

• Staff discount at our bar and café

• Complimentary staff tickets

• Enhanced Maternity, Paternity and Adoption leave

• Staff networks, forms and social groups

All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months. 

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Senior Lead - Acquisition and Digital Fundraising, you will be instrumental in delivering on three of our four core strategic priorities:

1. Build Regular Giving – laying the foundation for higher long-term value and stronger ROI across acquisition channels.
2. Drive All Donors to Legacy – recruiting quality donors who have the potential value to feed into legacy and long-term giving goals.
3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital acquisition within a cohesive fundraising strategy

The Senior Lead - Acquisition & Digital Fundraising role is responsible for delivering Operation Smile UK’s strategic individual giving acquisition programme. This role is key to driving income growth and expanding our supporter base across multiple channels, including digital, DRTV, dialogue fundraising and print.

You will lead the strategy, planning, delivery and evaluation of acquisition campaigns, including the onboarding process, with full accountability for managing significant budgets, agency partnerships and performance metrics. This is a senior, hands-on role suited to an experienced acquisition fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the multi-channel acquisition strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across direct dialogue, digital, DRTV, and print channels.
• Lead on the planning and delivery of the onboarding process for all new recruits.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing channels and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for acquisition budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, CPA, and long-term value across all acquisition channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short-term and long-term channel performance evaluation.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the acquisition programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Deliver and optimise the onboarding and conversion programme for new donors.
• Develop CRO strategies and implement with support from the Communications team, whilst supporting the enhancement of web development
• Ensure consistent campaign integration across touchpoints and maximise thematic/creative cohesion, working in collaboration with the Senior Communications Manager to lead and develop the creative and content strategy for acquisition.
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person Specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving or fundraising acquisition roles.
• Proven success delivering multi-channel acquisition campaigns with strong ROI.
• Experience managing external agencies and suppliers to high-performance standards.
• Strong background in digital fundraising and paid media.
• Demonstrated experience managing and reporting on substantial acquisition budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 23rd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Support for and implementation of the Branch’s strategic and service delivery plans

• Supports the Branch Director and Board of Trustees to ensure that the charity meets its governance responsibilities.
• Supports the development and delivery of the Branch Management team’s strategic and service delivery plans in pursuit of the vision, mission, and values of Samaritans and to meet Central London Samaritan’s objectives.
• Supports the development and delivery of a successful fundraising strategy that supports the organisation’s goals and contributes to its sustainability.
• Supports the Treasurer in the management of Central London Samaritans budget to ensure financial resilience.
• Contributes to the development of external and internal relationships and communications, raising the profile and reputation of CLS in support of the organisation’s charitable aims.
•  Contributes to the overall effectiveness of the organisation in ensuring to 24/7 availability to callers.

Provides leadership and line management to the staff team including the following functions:

• External relations and outreach
• Fundraising
• Recruitment and training of new volunteers
• Volunteer rota and support
• Facilities and Office services
• Other areas of responsibility that may from time to time be established.

Main Responsibilities:

Governance

• Support the Director and Board of Trustees to ensure that the charity meets its governance responsibilities.
• Ensure appropriate presentation and reporting on the progress of the organisation and on all matters relevant to the discharge of its charitable responsibilities.
• Provide in a timely and appropriate manner information that will assist the Trustees in carrying out their responsibilities.
• Monitor changes to statutory requirements on behalf of and in consultation with the Trustees and working with the Trustees and Directors to ensure compliance.
• Lead on all areas of Data Protection across the branch including policy development, revision, and implementation.

Financial Management & Fundraising

• Support the Treasurer in the preparation of the annual operating budget for agreement by Trustees.
• Manage the budget on behalf of and in consultation with the Director, Treasurer and Trustees
• In consultation with the Treasurer and other trustees, set an annual fundraising target.
• Support the development and implementation of a strategy for raising income to meet the needs of the organisation.
• Manage project and area budgets with relevant staff and volunteer leads.

Support for and implementation of the Branch’s strategic and service delivery plans

Support the Director and wider Branch Leadership Team in setting the culture and vision for the organisation that will enable staff and volunteers to understand what is expected of them and perform to the highest standards.

• Work closely with the Director and Branch Leadership team to deliver branch strategy and specific services.
• In conjunction with volunteer leads, manage the delivery of the organisation’s restricted funded programmes ensuring project milestones, timescales and financial imperatives are fully met and supporting growth in line with the organisation’s charitable aims.
• Work with the Governance Working Group to implement and manage the organisation’s operational policies and procedures.
• Input into to research and planning of new branch initiatives.
• Monitor changes to national Samaritans policies and guidelines, alerting Directors, and Trustees as appropriate

Line Management

• Work with Trustees and Directors to support the Branch Team to deliver the branch’s volunteering, outreach and fund-raising strategies
• Provide effective line management and leadership to the staff team by managing all aspects of staffing, including recruitment, setting objectives and managing performance.
• Line manage the Business Support Officer, Volunteering Coordinator, Recruitment and Training Coordinator and Fundraising and Events Officer, Trusts and Foundatons Officer and other roles that may from time to time be established
• Act as a role model to staff and colleagues by demonstrating exemplary standards of behaviour, a positive attitude, and high levels of personal performance.
• Identify and develop talent within the team that can be fostered, offering opportunities for personal and career growth where appropriate.
• Work with the Branch Leadership Team to support all staff activities.

Communications

• Work with the Director and Deputy Director for Communications and relevant staff members to support delivery of the branch Communications Plan. This will include coordinating internal and external communications as well as maintaining good relationships with volunteers, partners and other Samaritans branches and the Samaritans Charity.
• Maintain relationships with the Samaritans Central Charity in relation to media activity.
• Work with Director to ensure the Branch is represented on suicide prevention partnerships and involved in strategies with local councils and other organisations within the seven boroughs covered by the branch.
• Work with Branch Leadership Team to ensure the Branch is appropriately represented the branch at external events.

Facilities and Office Management

• Oversees the management of the building on behalf of and in consultation with the Trustees and the Office Manager
• Take overall responsibility for the contracting of services to the organisation
• Take responsibility for compliance with Health and Safety Regulations

Hours of work

1. The basic hours of work are 35 hours per week, spread over five working days. There will be a need to work some evenings and weekend days, so flexibility is essential. The core responsibilities and duties should be carried out during weekdays.

2. The amount of out of hours work will be agreed with the Director on an on-going basis. Time off in lieu will be allowed in agreement with the Director and in line with the current European Working Time Directive.

Limitations

This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time- to-time in the lights of changing circumstances and in consultation with the jobholder.

The jobholder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director, who has discretion to delegate authority to the job-holder and to withdraw it.

Equal Opportunities Policy

Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex, or sexual orientation.

Requirements

• Graduate or equivalent by experience
• Relevant postgraduate qualifications

Skills and abilities

1. Proven ability to manage a work programme, which involves managing, mentoring, and developing staff.

2. Ability to work to tight deadlines in managing a variety of tasks simultaneously in ways that ensure key objectives are met.

3. Work effectively with a range of different stakeholders, including paid staff, volunteer directors, volunteers engaged in service delivery, third party organisations and users of the services.

4. Strong communications skills, both oral and written, especially in matching style/language to audience being targeted.

5. Ability to research and develop reports at a senior level.

6. A self-starter who has the ability to develop and implement innovative solutions to both new and existing challenges.

7. Proven ability to assimilate/summarise complex information and to familiarise themself quickly and confidently with key issues.

8. Ability to build effective relationships, especially with organisations operating near people in distress, other helping agencies, and healthcare professionals.

9. Ability to enthuse and motivate paid staff and volunteers.

10.  Good financial management skills –evidence of leading and managing a budget.

11.  High level organisational delivery skills.

12.  Proven ability in managing staff who report to others for task management purposes, such as in a matrix structure.

Experience

• Experience of working with volunteers and paid staff
• Experience of financial planning and management, including budgetary control.
• Experience of implementing systems to comply with relevant legislation, including that on data protection, freedom of information, and health and safety.

Project management knowledge and skills.

1. Experience of working in a charity or not-for-profit helpline service, ideally like that of Samaritans

2. Experience of issues affecting London government

3. Experience of working with Boards of Trustees

Knowledge

• Sound general working knowledge of IT
• General knowledge of business management
• Experience and understanding of managing / developing teams.
• Knowledge of advanced IT and telephony, such as those required by Samaritans.
• Understanding of the policies and principles followed by Samaritans.
• Understanding of the rules and regulations, as overseen by the Charity Commissioners, by which Samaritans are bound.
• Knowledge of voluntary sector in terms of high-level policy decisions, structures and influences through government, small charities and local community organisations

Personal qualities

1. Intellectually strong, applying a structured approach to work.

2. A flexible and co-operative team approach, which is respectful of the ideas and expertise of others.

3. Adaptable to change, while being able to work unsupervised.

4. Able to use initiative, assessing and adjusting to changing work priorities.

5. Affinity with charity’s goals and values

Are you an excellent communicator who is able to motivate and empower others?

We are looking for a new team member to join our service supporting Carers across Havering to improve their health and wellbeing, and access wider support that meets their needs.

This is a great opportunity to support local communities, working with Adult Carers and Young Adult Carers and helping them to make informed choices, build confidence, sustain their independence, and access support that meets their individual needs. You will carry out assessments to understand people’s individual circumstances and level of need, working together to co-produce support plans. This will involve meeting Carers in community settings and conducting home visits. The team also facilities coffee mornings and activities offering Carers opportunities for peer support and to take a break from caring.

You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

This is a part-time role (22.5 hours), and applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults in a relevant sector. It’s essential that you are confident using IT and maintaining excellent records. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.

Due to the area covered by the service, you will need a valid UK driving licence and access to your own vehicle.

Apply today!

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Carers Leave

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Islamia Girls’ School is a successful, independent secondary school in Brent, North West London. Rated “Good” by Ofsted, the school is rooted in a strong Islamic ethos and academic excellence. Our vision is to nurture well-rounded individuals through high standards, strong morals, and personal growth. With a warm, welcoming atmosphere and dedicated staff, we are proud to be a place many call a home away from home.

We are seeking an organised, professional, and committed School Receptionist to support the efficient day-to-day operations of the front office. This is a key role at the heart of school life, acting as the first point of contact for students, staff, parents, and visitors. The successful candidate will ensure high standards of administrative support, uphold confidentiality, and maintain a positive and welcoming environment for all stakeholders.

You will work closely under the supervision of the Deputy School Business Manager while also being expected to take initiative, prioritise tasks independently, and contribute proactively to the smooth running of the school.

Key Responsibilities

• Provide high-quality administrative and secretarial support to ensure the smooth functioning of the school office.
• Manage the school reception desk and telephone/email correspondence.
• Maintain accurate records, databases, and confidential files.
• Support the organisation of meetings, school events, and communications.
• Liaise professionally with staff, students, parents, and external agencies.
• Uphold strict confidentiality and contribute to safeguarding practices at all times.