Support services manager and company secretary jobs

Be part of something extraordinary at Sense. 

We’re here to break down barriers alongside disabled people with complex needs. As we start to develop and deliver an ambitious three-year plan for Sense’s future, we are looking for a chief strategy and governance officer – a senior leader with a strategic experience, inclusive values, and a commitment to impact. 

About the role 

As our chief strategy and governance officer, you’ll report directly to the chief executive and play a key leadership role as part of Sense’s chief officers’ group. You’ll lead business planning, performance, risk, governance, safeguarding, health and safety, internal audit and project management across the charity—ensuring strategy and delivery are aligned at every level. 

You’ll also serve as company secretary and oversee our legal and regulatory compliance with the Charity commission and Companies house, while championing an inclusive approach to governance that empowers disabled people with complex needs. With a team of senior leaders reporting into you, you’ll shape culture, drive improvement, and model the leadership values that make Sense a truly people-centred organisation. 

This is a hybrid role based from either Birmingham or London, with frequent travel.

What you'll do 

• Lead the delivery of Sense’s strategy through robust business planning and performance frameworks.
• Oversee impact measurement and risk management, enabling evidence-led decision-making.
• Act as company secretary, ensure legal and regulatory compliance and high-quality support for our board of trustees and their committees.
• Provide executive leadership of safeguarding and health and safety, fostering a proactive culture of learning.
• Create an environment for project and programme management across Sense that enables clear oversight of delivery through a values-led Project management office.
• Manage internal audit via external providers, ensuring assurance and continuous improvement.
• Collaborate closely with the CEO and board of trustees, providing insight, coordination, and strategic guidance.
• Drive inclusion, equity and sustainability throughout the organisation’s leadership approach. 

About you 

We’re looking for an experienced, values-driven leader who is: 

• Strategic and analytical, with senior-level experience in governance, performance or organisational leadership.
• Highly organised and insightful, with a strong grasp of business planning, impact reporting and risk.
• Experienced in governance leadership, ideally with charity or regulated services knowledge and company secretary experience.
• Confident working with senior stakeholders, including boards, executives, and regulatory bodies.
• Committed to inclusion and the social model of disability, with a track record of embedding equity and diverse perspectives in strategy and operations.
• Digitally confident, with strong understanding of data protection, information governance, and the role of technology in transformation. 

About Sense 

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader. 

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. 

To apply 

Please use the link below to complete your application. We would recommend that you read the job description and person specification before applying. 

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close recruitment at any time. 

Sense is committed to safeguarding and promoting the welfare of disabled children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. 

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and disabled people.

Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values