Support volunteer volunteer roles in brookmans park, hertfordshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit an Activities Volunteer for the Wandsworth Group. As our local group Activities Volunteer you’ll help us to set up activities in the area. Whether you’re serving refreshments, talking to people, registering attendees or collecting payments, you’ll be making sure everyone feel welcome.
In this role you’ll be able to develop your organisation, communication and team working skills. Most importantly you’ll be supporting your local group to run activities that bring friendship and fun to your local MS Community.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Time Commitment
We estimate this role will need up to two hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose
The Volunteer PR Officer will help raise awareness of the organisation’s mission, activities, and achievements by creating and sharing engaging stories. They will manage relationships with the media, support communication campaigns, and strengthen the organisation’s public image.
Key Responsibilities
- Media Relations
- Draft and distribute press releases, articles, and media briefings.
- Build and maintain strong relationships with journalists, bloggers, and local media outlets.
- Respond to media enquiries promptly and professionally.
- Content Creation
- Write engaging content for newsletters, blogs, and social media platforms.
- Support the design of promotional materials (posters, flyers, campaigns).
- Capture and share stories that showcase the impact of the organisation’s work.
- Campaigns & Events
- Assist with the planning and promotion of fundraising and awareness campaigns.
- Promote events through traditional and digital channels.
- Represent the organisation at community events and networking opportunities.
- Brand & Reputation
- Ensure all communications are consistent with the organisation’s tone, values, and branding.
- Monitor media coverage and share highlights with the team.
- Support crisis communication when needed.
Skills & Qualities
- Excellent written and verbal communication skills.
- Confident in networking and building relationships.
- Creative and able to generate new ideas for campaigns.
- Familiar with social media and digital communication tools.
- Organised, reliable, and able to work independently.
Commitment
- Flexible hours (approx. 3–6 hours per week, depending on campaigns and events).
- Willingness to attend occasional meetings and events.
Benefits of Volunteering
- Gain valuable PR and communications experience.
- Develop professional skills and expand your network.
- Contribute to a cause that makes a real difference.
- Be part of a passionate, supportive volunteer team.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.
This role could be for you, if you:
- Would like to make a real difference in someone’s life
- Want to challenge loneliness and can commit to a weekly phone call
- Are a good listener
- Are empathetic, patient and of a caring nature
- Have good verbal and inter-personal communication skills
- Recognise the importance of confidentiality and can uphold this in practice
- Are committed to inclusion and treating people with dignity and respect
Requirements of a Befriender include:
- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
- Completing an online call log record promptly after each phone call
- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults
Benefits of this role may include:
- Knowing you are making a difference to someone’s life
- Joining the Omega Team who are taking action against loneliness and isolation
- An opportunity to enhance your CV or learn new skills
- An opportunity to engage with your community
Support and training provided:
- Omega Chatterbox induction program
- Safeguarding training
- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
- Monthly Befriender group support meetings via the Zoom app
Location of the role:
- Home-based
When are you needed:
- Provided on enquiry
A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.
Omega is a registered charity dedicated to reducing social isolation and loneliness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Brent Foodbank are looking for someone with to join the board as its new Secretary of Trustees to lead on the administrative duties of the food bank and Board of Trustees.
Key tasks
Secretary of Trustees Responsibilities:
- To ensure that there is a record of all Trustee board correspondence
- To ensure that arrangements for Trustee meetings are communicated to the rest of the board, including when and where, inviting trustees to send agenda items and providing to the board with previous meeting minutes in good time prior to the meeting.
- To ensure decisions and policy creation/adaption are clearly recorded in formal minutes, with who will do what and when as agreed by the Trustee board.
- Ensure formal minutes are taken, produced and distributed to the rest of the trustees in good time, as well as ensuring previous meeting minutes are signed by the chair once approved by the trustee board.
- To check that actions have been taken following decisions at previous meetings.
- To ensure the trustee board meets its legal obligations, including reporting, meeting charity and company law, as well as insurance requirements.
- To ensure that the annual report (to go alongside annual accounts) is produced and sent to the relevant charity regulator body (Charity Commission of England & Wales).
Key responsibilities along with the board of trustees include:
- to approve, support, and guide the charity’s purpose, vision, strategy, goals and objectives
- to manage the charity’s resources responsibly, including ensuring the charity’s assets are used only to carry out its purpose, avoid undue risk, and not over-commit the charity
- to ensure the effective and efficient administration of the charity, responding to changes in the local community as appropriate to ensure that key risks are identified, monitored, and controlled appropriately
- to ensure appropriate financial plans are in place, budgets are monitored, and progress is evaluated
- to review and approve financial statements
- to help promote the organisation to key stakeholders and beneficiaries
- to ensure the charity has appropriate procedures to comply with current legislation and good practice, including employment, health and safety, equity, diversity and inclusion, safeguarding, and GDPR compliance/data protection
- to prepare for and regularly attend and participate in board and sub-committee meetings and any Trustee away days.
What are we looking for?
Our ideal candidates would demonstrate:
- a knowledge of and commitment to the work of the Brent Foodbank
- a passion for the foodbank’s vision and strategy
- the ability to write and record minutes clearly and to provide clear advice on procedural and relevant legislative matters
- experience of working or volunteering in a governance role or equivalent experience
- an ability and experience to contribute to matters in a supportive and confident manner
- the ability to listen and engage with people with a diverse range of backgrounds and experiences
- an understanding of our local community and the services, agencies, faith communities and other groups within it
We welcome applications from new and experienced Trustees.
What difference will you make?
By leading on the administrative matters of the food bank board, you are part of providing a vital holistic support function in your local community, ensuring a dignified experience to anyone visiting, or anyone who comes into contact with Brent Foodbank.
Please provide a CV and cover letter detailing why you are interested in this role and your relevant experience.
You will join for a three-year term which can be extended.
The role of Trustee is not remunerated
You may be required to have a DBS check depending on your duties as a trustee
Applicants must be primarily resident in the UK when applying for this post. This is to enable successful applicants to fulfil the duties of this post and have access to any systems or programs required for the role in line with the charity’s data protection policies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.
This role could be for you, if you:
- Would like to make a real difference in someone’s life
- Want to challenge loneliness and can commit to a weekly phone call
- Are a good listener
- Are empathetic, patient and of a caring nature
- Have good verbal and inter-personal communication skills
- Recognise the importance of confidentiality and can uphold this in practice
- Are committed to inclusion and treating people with dignity and respect
Requirements of a Befriender include:
- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
- Completing an online call log record promptly after each phone call
- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults
Benefits of this role may include:
- Knowing you are making a difference to someone’s life
- Joining the Omega Team who are taking action against loneliness and isolation
- An opportunity to enhance your CV or learn new skills
- An opportunity to engage with your community
Support and training provided:
- Omega Chatterbox induction program
- Safeguarding training
- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
- Monthly Befriender group support meetings via the Zoom app
Location of the role:
- Home-based
When are you needed:
- Provided on enquiry
A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.
Omega is a registered charity dedicated to reducing social isolation and loneliness.
The client requests no contact from agencies or media sales.
Are you a social media whiz?
Can you take a successful brand and make it sparkle?
Do you have 3-5 hours a week to give to a charity supporting SEND families?
As a social media volunteer you will be managing and creating content for the charity's social media platforms, monitoring performance and establishing and maintaining active social media accounts.
What will you be doing?
- Creating and managing daily posts across all social media platforms e.g. Facebook, Instagram, Twitter and LinkedIn.
- Advertising our services, webinars and other events in order to reach more families in need of the support we offer.
- Working in conjunction with the Operations Manager, develop new, engaging content to increase interest, improve our presence, attract followers and drive growth.
- Create posts for the organisations needs as and when needed.
What are we looking for?
- Clear understanding of social media platforms.
- Good written and verbal communication skills.
- Highly motivated, enthusiastic and a positive can-do attitude.
- Knowledge of marketing and public relations is desirable.
- Creativity and experience with Canva for content design is also desirable.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be part of something special and volunteer at MS Walk London. Join an incredible team of volunteers who will be helping to make MS Walk 2025 bigger and better than ever.
The 2025 event will have around 700 participants who will be walking through London on either the 1km, 5km, 10km or 20km route.
Together these participants will be hoping to raise over 100,000 for the MS Society to help support the MS Community.
There are various roles available on the day from making some noise and encouraging our walkers, to looking after the route and handing out medals at the finish.
Join our team of MS Walk volunteers and support everyone who is walking, rolling and strolling to stop MS.
You'll be required on Saturday 27th September 2025 for one day and there are various times throughout the day. Shifts will be from 2-6 hours depending on role and location.
There are no specific skills required just enthusiasm and a can-do attitude.’
Closing date: Wednesday 23rd September 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.
Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.
As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.
This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.
Apply
1. Read through the role description carefully (available via file attached on the right hand side)
2. Apply online, and have a welcome chat with your support staff member
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.
Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.
As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.
This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.
Apply
1. Read through the role description carefully (available via file attached on the right hand side)
2. Apply online, and have a welcome chat with your support staff member
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Obuyisi bw’Omu Initiative
Obuyisi bw’Omu Initiative empowers underserved communities in Uganda—particularly women, youth, and children—through grassroots action, advocacy, and partnerships. It addresses key challenges including limited mental health support, poor water and sanitation, barriers to quality education, and the impacts of climate change. Programs create safe spaces for mental health awareness, improve clean water access and hygiene, and provide educational resources and mentorship to promote inclusive learning. Climate action efforts involve tree planting, conservation, and sustainable practices. By fostering community ownership and engaging volunteers, Obuyisi bw’Omu drives practical, sustainable solutions that enhance well-being and resilience for lasting positive change.
Project Manager
Volunteer Role Description (remote, unpaid)
Obuyisi Bw'omu Initiative is seeking a dedicated Project Management Volunteer to support the planning, coordination, and delivery of our programs in Mental Health, WASH (Water, Sanitation, and Health), Quality Education, and Climate Resilience. This is a remote/virtual volunteer role. The volunteer will play a key role in ensuring that all projects are well-structured, delivered on time, and aligned with our mission to create sustainable impact in the communities we serve.
Key Responsibilities Program Planning & Coordination: Develop project workplans, timelines, and activity schedules across all thematic areas (Mental Health, WASH, Education, Climate Resilience). Project Monitoring: Track progress of ongoing programs, identify gaps or risks, and recommend solutions. Documentation & Reporting: Maintain project records, compile activity reports, and prepare brief updates for internal and external stakeholders. Stakeholder Communication: Liaise virtually with partners, community representatives, and team members to ensure effective collaboration. Resource Management Support: Assist in organizing project resources, including digital tools, volunteers, and partner contributions. Knowledge Sharing: Contribute to lessons learned and best practices to strengthen program delivery and organizational impact. Support Grant/Proposal Inputs (if applicable): Provide project information and frameworks that can be used in donor proposals or reports.
Weekly Time Commitment
10+ hours per week
Duration of Volunteer Role (remote)
6+ months
We connect professionals with impact startups matching their causes, skills & schedule.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Suicide Awareness Prevention UK (SAPUK) is a dedicated, non-profit Community Interest Company (CIC), established in 2016, focused on providing support to individuals dealing with suicidal thoughts and tendencies. Our goal is to guide people from distress toward hope, helping them regain the strength to live their lives to the fullest.
Overview
We are seeking a passionate and dedicated Fundraising Volunteer to join our team. The ideal candidate will play a vital role in developing and implementing fundraising strategies to support our mission. This position requires excellent communication skills, a strong ability to build relationships, and a commitment to achieving fundraising goals. The Fundraiser will engage with various stakeholders, including donors, volunteers, and community members, to promote our cause and secure financial support.
Duties
- Develop and execute fundraising campaigns that align with the organisation's objectives.
- Cultivate and maintain relationships with current and prospective donors through effective communication and engagement strategies.
- Utilise software tools such as Raiser's Edge for tracking donations, managing donor information, and reporting on fundraising activities.
- Collaborate with the marketing team to create promotional materials that highlight fundraising initiatives.
- Organise fundraising events, including planning logistics, coordinating volunteers, and ensuring successful execution.
- Conduct outreach efforts to engage the community and raise awareness about the organisation's mission.
- Provide exceptional customer service to donors and stakeholders, addressing inquiries and fostering positive relationships.
- Monitor market trends in fundraising to identify new opportunities for growth and engagement.
Qualifications
- Proven experience in fundraising or a related field is preferred.
- Strong skills in relationship management and public relations.
- Proficiency in using software tools such as Raiser's Edge or similar fundraising platforms.
- Excellent verbal and written communication skills with an ability to engage diverse audiences.
- Demonstrated ability to work collaboratively within a team environment while also being self-motivated.
- Strong organisational skills with attention to detail in managing multiple projects simultaneously.
- A passion for the organisation's mission and a commitment to making a positive impact in the community.
Job Type: Part-time
Pay: Up to £1.00 per year
Expected hours: No less than 2 per week
Benefits:
- Work from home
Experience:
- Fundraising: 1 year (preferred)
Work Location: Remote
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the Amersham and Chesham Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills.Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you enjoy singing and listening to all genres of music? We have an exciting opportunity to facilitate a singing and music group!
What you will be doing
- To develop positive relationships with the service users
- Facilitate a weekly singing and music group with use of instruments
- Provide opportunities for the group to collaborate on agreed themes/ songs for future groups
- Coordinate and plan group sessions
- Inspire and motivate people to attend and get involved in the group
- Keep a record of attendees, provide feedback, and report any concerns to the staff team
- To use a range of skills and tools to make sessions interesting and fun
The skills you need
- Experience in music in either a professional, educational or personal level
- Good interpersonal and communication skills
- Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
- Calm and patient approach
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Wordpress Savant who can overhaul our website and help add some personality into our comms. We are a warm and friendly service that is here for all women in Greenwich who need us, and we want that reflected as soon as you land on our webpage.
There is an added challenge that we must provide absolute anonymity to the women we support, so it is rare that we have pictures and videos that we can use to show who we are and what we do. If you have some bright ideas about other ways our website can reflect our ethos, we'd love to hear from you.
We would also highly value someone with SEO knowledge who can ensure that our website is easily accessible for anyone searching for help in the area.
*For genuine occupational requirement reasons, we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1).
In place of a cover letter, please write a short paragraph about yourself and any ideas you have about how you might help us on our comms journey
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a way to give back to your community? We are seeking organised, compassionate individuals to be the welcoming heart of our Hub. If you have a friendly smile, are well orgabnised and are looking for a reception based role, this could be for you.
BACKGROUND:
- The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we:
- Provide a home to 39 young people
- Offer support to local children and families at risk
- Help families keep or find a stable home and manage their money
- Mentor people to find work or training
- Help people secure their legal right to remain in the UK and access homes, work and benefits.
Last year we helped over 1200 people including nearly 600 families and 230 children and young people. Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life. We want to see the value in each individual and nurture potential, helping young people and families to thrive.
The Centre prides itself on its welcome and person-centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy.
OUR PEOPLE - We believe each person matters:
Our clients guide everything we do. We’re here to help children, families and young people experiencing or at risk of homelessness, or clients who have urgent needs that can be met at the Centre and not elsewhere.
We seek to develop trusting relationships with our clients. We rely on them to help us improve and develop our services, so we include them wherever possible in our work.
Our staff and volunteers:
Our staff and volunteers are diverse in their backgrounds, and their skills and experience. Many have lived experience of the challenges our clients face. We are proud of our warm welcome and our team’s commitment to support people facing disadvantage to escape the cycle of poverty and homelessness.
The HUB on Medway Street is the main entrance for clients who wish to access the services on offer. Staff in the Hub can provide level 1 advice on housing and welfare rights and for more complex cases, can refer clients to one of our other services, such as housing, welfare rights, immigration, employment and learning, and family services.
Summary of Role.
You will be supporting a team that is helping people from the local community, who are vulnerable and facing disadvantage, including; homeless young people, people living in insecure accommodation or at risk of losing their housing, low-income families with young children, unemployed people, refugees and migrants. (further details below)
Your presence supports the smooth running of the Centre and increases the team’s capacity to see and help more people.
This role is in the heart of the organisation where you will meet people of all backgrounds and learn how a community organisation responds to local need.
What will you be doing?
- Answering the intercom and buzzing clients in when they arrive
- Welcoming clients to the Centre, signing them in and out of the building calling the staff member to tell them that their client has arrived
- Registering new clients and booking an appointment with the Assessment team
- Assisting with the collection and distribution of client mail
- Administrative support to services, such as, photocopying or scanning documents for service teams and emailing them to relevant staff member
- Printing off and posting out letters to clients
- Possibility of assisting with benefit claims/forms
Other tasks that can be undertaken during quieter periods:
- Assisting clients and staff with phone calls if volunteer speaks a needed language
What are we looking for?
- You will be a confident and patient person with a professional and friendly manner and able to remain calm under pressure
- Some experience of customer service or dealing with a diverse range of people desirable
- Good listening skills
- An ability to communicate well and with confidence when handling enquiries
- Some IT skills useful
- A non-judgemental attitude towards people’s problems in their lives
What is the time commitment?
We are seeking someone for one day a week on a Thursday or Friday from 9.30am to 3pm, with an hour lunch break at 1pm. We are looking for a commitment of 6 months, which sounds like a long time, but there’s lots to learn and volunteers find this goes very quickly!
How will you be supported?
You will be supported by the Advice and Assessment team
You will be offered regular supervision and a staff member will be present in the Hub whilst you are on duty
You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel and contribution to lunch up to £6.
Recruitment Procedure
Apply> Informal interview> Reference and DBS checks> Trial period
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.