Support volunteer volunteer roles in burnt oak, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for volunteers interested in working with young asylum seekers and refugees to support our weekly youth club in Croydon, ‘Merhaba’. Merhaba Youth Club is a safe space where 18-25 year old refugees and asylum seekers living in contingency accommodation can come to socialise with their peers, develop friendships, build a better understanding of their rights and entitlements, gain new skills and access 1:1 support.
The club runs on Tuesdays, 2.30-5.30pm, and we ask that you come to Merhaba at least three times each month and attend the whole session. The role involves supporting staff to set up and deliver activities – including 1:1 English and games – as well as administrative support.
To work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Personal Assistant
Reports To: Department Manager
Location: Remote
Employment Type: Volunteer (12 hours/week for 6 months)
About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.
As part of this initiative, we are seeking a Personal Assistant to support daily coordination, scheduling, and communication tasks across departments. This remote volunteer opportunity is ideal for someone who is detail-oriented, proactive, and looking to gain experience in nonprofit administration while contributing to a meaningful community-driven programme.
Position Overview:
The Personal Assistant will be responsible for organising meetings, managing calendars, supporting internal communications, and assisting in day-to-day administrative operations. This role plays a vital part in ensuring smooth coordination between teams, and offers autonomy, flexibility, and mentorship opportunities for someone looking to develop or apply their administrative and organisational skills in the Third Sector.
Key Responsibilities:
Administrative Support & Coordination:
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Manage meeting schedules, appointments, and internal calendars.
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Organise virtual events, staff briefings, and team check-ins.
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Support in planning and executing internal conferences or training sessions.
Data & System Management:
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Maintain and update internal databases and contact lists.
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Implement and uphold procedures and administrative systems.
Staff Liaison & Communication:
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Act as a point of contact between managers and teams.
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Assist in internal communications and task follow-ups.
General Administrative Tasks:
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Contribute to internal meetings with updates and suggestions.
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Provide ad hoc administrative support to leadership and teams as needed.
Required Qualifications:
Education:
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No specific degree required, but relevant administrative or office support experience is preferred.
Experience:
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Prior experience as an administrative or personal assistant is an advantage.
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Familiarity with coordinating meetings, managing data, or supporting organisational logistics.
Skills:
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Strong written and verbal communication.
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Excellent organisational and time-management abilities.
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Proficiency in Microsoft Office, particularly Word and Excel.
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Proactive, professional, and able to work independently or collaboratively.
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Strong team player with attention to detail.
Benefits:
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Gain valuable administrative and coordination experience in the nonprofit sector.
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Receive support and mentorship to build confidence and skills.
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Work flexibly in a fully remote setup with a collaborative team.
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Build your network within a mission-driven cultural organisation.
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Reimbursement of local travel expenses (if in-person support is required for specific events).
Equality Statement
Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Give Back to Children in Your Community with The Kids Network
Are you looking to donate your skills, give back to your community, or find a meaningful way to use your time? The Kids Network offers a unique opportunity to make a significant impact on the lives of children while practicing your skills and connecting with others.
If you already have experience in mentoring, education, psychology, or related fields, The Kids Network provides an ideal platform to use and donate your skills. By becoming a mentor, you can actively practice your learned skills and see the direct impact of your efforts on the children in your local community and provide support to those who need it most.
Why Choose The Kids Network?
- Active Skill Application: Our programme allows you to apply your expertise in real-world settings, enhancing your practical experience.
- Structured Support: We provide comprehensive training and ongoing support, ensuring you can make the most of your skills.
- Proven Impact: With 100% of children reporting increased wellbeing, you’ll see tangible impact from your mentoring.
Impact on Mentees
- Building Confidence: Help children in your community develop self-assurance and resilience.
- Creating Opportunities: Provide guidance that helps young people navigate their challenges and seize opportunities.
- Strengthening Community: Contribute to the overall wellbeing of your community, fostering a sense of belonging and support.
Connection
- Personal Fulfilment: Experience the joy and satisfaction of making a positive impact on a child’s life.
- Meaningful Relationships: Form a strong bond with your mentee, providing guidance and support through fun and engaging activities.
- Community Engagement: Participate in mentor meet-ups and group activities, connecting with other mentors and mentees.
Your Role as a Mentor
As a mentor, you will hold weekly one-on-one sessions of 1-3 hours for the duration of 12 months. You will help build confidence, resilience, and help your mentee manage feelings through a series of fun experiences and activities. Whether you’re playing games or discussing goals, you’ll be making a difference in a child’s life by developing the tools for a positive future.
Join Us Today
Whether you're wanting to use your expertise, eager to give back and make an impact, or looking for purpose and connection, The Kids Network offers a meaningful way to contribute. Volunteer with us and become part of a community dedicated to fostering positive futures for children and mentors alike.
For more information and to apply, visit The Kids Network website
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the Amersham and Chesham Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills.Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the Croydon Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills.Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
VOLUNTEER HEALTH ADVISOR
Across the UK, our 65 local branches work with disabled people to help them live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.
Our volunteer Health Advisors bring their professional skills and experience to help shape the work of their local branch, supporting other volunteers to produce solutions that meet the needs of our clients.
What the role involves
This is a varied role where local need will shape what you’ll be working on, but primarily you’ll be offering guidance to our Engineers/Makers on producing aids, adaptations and equipment.
What you’ll need for this role
· Qualified Occupational Therapist or Physiotherapist
· If you’re not currently practising that’s fine - you’ll just need to have done so within the past 3 years
· A commitment to our aims and values
You’ll also need to complete the induction checklist, a reference check and a DBS check if you’re not practising.
If it works better for you, there’s a possibility this role could be done remotely.
Why volunteer
When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.
N.B. We’ll reimburse any out-of-pocket expenses during your time with us.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
The gardening and growing volunteer will support our accommodation sites in maintaining their outdoor spaces at our sites across Hertfordshire and Bucks including
Brindle Court, Watford
Northgate End, Bishop's Stortford
Our smaller sites in Stevenage, Hoddesdon and Hemel Hempstead
Crest Rd, High Wycombe
Detailed description
Having access to a secure garden or outdoor area can be crucial for providing opportunities to socialise and relax, which can be invaluable for the mental well-being of our residents.
The gardening and growing volunteer will support our accommodation sites in maintaining their outdoor spaces, including:
·Weeding
·Sweeping
·Pruning
·Clearing leaves and large twigs
·Watering plants
·Planting bulbs and tidying up flower beds
We would love for this to be an opportunity to involve our residents and potentially lead a gardening activity with them, equipping them with knowledge and skills to maintain their own green spaces in the future.
You will need:
- Enjoy working outside in all weathers.
- An interest/basic knowledge of gardening
- Role requires some degree of physical work and lifting/manual handling
- To work under your own initiative.
- Good communication skills
- Opportunity to meet new people and learn new skills
A full induction to the service and specific site will be provided as well as access to training and events throughout the year!
Some sites have basic tools however any additional tools and material required can be discussed with your volunteer manager .
What volunteers need:
You will be required to under go a Disclosure and Barring Service check and provide details of 2 x referees
What we will provide to volunteers:
- Reimbursement of costs
- Full training and induction
- Access to events and celebrations throughout the year
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
Unfortunately cats can occasionally stray or get lost, which can be extremely distressing for their owners. Our lost and found volunteers are passionate about reuniting lost cats and bringing families back together. They help cats and their owners by advertising lost cats and providing support, advice and guidance to people searching for their cats.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
A bit more information about this role and the team
- Going out to scan cats; own transport is needed
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Delivering donated food to stray cats being fed by households, if required
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Providing a quarterly update report to the local volunteer committee
What we need from you
You’ll be:
- Responding to enquiries from the public about lost and found cats
- Keeping up to date records of lost and founds cats
- Matching cats that are reported lost with those reported found
- Advertising lost and found cats
- Providing help and information to owners about their lost cats
Time expectation
Our lost and found volunteers usually spend between 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Nova:
Based in North Kensington since 1983 and serving its poorest wards & those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.
Reaching 2,500+ people each year, we believe in improving people’s lives one person at a time, helping committed and motivated individuals to achieve their potential by:
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Developing knowledge, education and confidence
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Connecting diverse groups
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Providing opportunities
Our work, operates on 2 levels:
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Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), education, IAG, family programme and volunteering
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Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action
Role Description:
This role will be to act as a teaching assistant to tutors delivering ESOL/ English classes for learners 19+.
You will:
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Enjoy working in a team
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Provide tutorial support
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Position yourself as a resource for learners
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Work one-on-one or with smaller groups of learners who need additional help
You need to be:
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DBS Checked
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Confident in the use of IT
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Some experience of supporting learners with English
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Committed
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Competent
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Reliable
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Honest
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Punctual
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Patient
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Fair
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Open minded
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Learners may come from various cultural backgrounds and face different learning challenges. You will need to be at ease whether supervising an entire class or working one-on-one with students.
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Comfortable following Nova staff directions and working independently
Further information:
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Induction and appropriate training will be provided.
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Teaching or coaching experience would be desirable but not essential.
Creating the circumstances through which people have the opportunity to achieve their potential & improve quality of life regardless of background.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main activities/tasks:
- Plan, organize and run sessions for clients.
- Engage with clients in a positive manner and promote healthy habits.
- Report back to the project coordinator on session feedback and outcomes.
Who are we looking for?
- You will have some experience in leading Zumba classes.
- No fluency in Spanish or Portuguese needed.
- You will have a friendly and sympathetic personality and will be enthusiastic to work with a team of passionate volunteers.
- You will have the ability to listen, communicate and engage with people of all ages, genders, races, ethnicities, sexual orientations, cultures and abilities with a non-judgemental approach – that is culturally sensitive and aware of individual circumstances and needs.
- You will be sensitive when working with vulnerable people and will have a genuine interest in promoting their well-being and independence.
- Commitment of at least 3 months.
What the volunteer would gain from the volunteering opportunity:
- Volunteer as part of a team in a friendly and dynamic environment.
- Have the chance to work with a variety of different people and make a real difference to their lives.
- Learn and develop skills that could be helpful for future employment opportunities or further learning.
- Gain valuable knowledge and experience of working in the Charity sector.
- Have the possibility to practice other languages.
- A reference after 3 months of volunteering.
- Gain experience working in a multi-cultural/multi-lingual environment, which is highly valued by recruiters.
- Increase your own self-confidence.
- Attend social and cultural events organised by LADPP.
- Make friends and have fun!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our amazing team of vibrant & diverse volunteers helps us run over 600 shops. Our stores sell lots of great donated & new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.
Our retail stores are the face of our charity on the high-street and in local communities. We have loads of amazing stock donated to us every week, and this all needs to be sorted, tagged and put on the shop-floor for sale!
Making sure our shops look fantastic is another task you can get involved with. You may also be required to help out on the till too, but we will show you how that works during your time volunteering with us. We value the contribution of everyone who supports Barnardo’s.
You will be a friendly face of Barnardo’s by volunteering in one of our shops. It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.
Why we want you
Our amazing team of vibrant & diverse volunteers helps us run over 700 stores. Our stores sell lots of great donated and new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.
What you will be doing
- Work on the till processing sales and returns
- Prepare stock, including sorting, steaming and pricing
- Create stylish window displays
- Replenish stock on the shop floor
- Stock-take and other administrative tasks
The skills you need
- Friendly and helpful
- Happy to be part of an amazing team of staff and volunteers
- Enthusiastic about the work of Barnardo’s
- Flexible and willing to do a variety of the shop tasks
What's in it for you
- Have fun and meet new people
- Develop skills for your CV including confidence, teamwork and problem solving
- Make a difference to the lives of children, young people and their families
- Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
- Full training and experience of working in retail as a volunteer
Location:
62 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 8EF, United Kingdom
Minimum age: 14 years
Please note: we only accept applications from those residing in the UK
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Finance Assistant
Reports To: Finance Manager
Location: Remote
Employment Type: Volunteer (12 hours/week for 6 months)
About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.
As part of this initiative, we are seeking a Finance Assistant to support the day-to-day financial operations of Quilombo UK. This is an ideal role for someone looking to apply or gain hands-on experience in finance within the Third Sector, while contributing to a meaningful, community-led cultural project.
Position Overview:
The Finance Assistant will support the Finance Manager in tasks such as financial data entry, expense processing, reconciliation, and reporting. This role requires someone with good numerical skills, attention to detail, and a proactive mindset. The opportunity offers valuable exposure to nonprofit financial processes, along with flexibility and training support.
Key Responsibilities:
Finance & Data Entry:
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Collect and accurately enter financial data into spreadsheets and databases.
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Assist in processing staff and volunteer expense claims, ensuring proper documentation and approval.
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Support with checking account balances and assisting in payment reconciliation tasks.
Budgeting & Analysis:
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Help perform calculations and draft basic financial reports.
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Review department budgets regularly and report discrepancies to the Finance Manager.
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Assist in auditing financial records and preparing financial statements.
Reconciliation & Compliance:
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Reconcile discrepancies in financial records and propose corrections.
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Adhere to the organisation’s financial policies and reporting procedures.
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Respond to internal finance queries and offer support where needed.
Continuous Improvement:
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Suggest improvements to increase efficiency, accuracy, or cost savings.
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Maintain accurate documentation and support reporting for audits or internal reviews.
Required Qualifications:
Education:
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Graduation required; relevant coursework or volunteer experience preferred.
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Previous experience in finance, bookkeeping, or administrative support is advantageous.
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Understanding of basic accounting principles is desirable.
Skills:
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Strong numerical skills and analytical mindset.
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Proficiency in Microsoft Excel and Word.
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Excellent organisation, time-management, and attention to detail.
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Ability to communicate clearly with internal stakeholders.
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Professional, self-motivated, and able to work independently.
Benefits:
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Gain real-world experience in finance and bookkeeping within a nonprofit setting.
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Learn financial processes used in the Third Sector.
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Receive mentoring and training to develop finance and administrative skills.
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Work remotely with a supportive and mission-driven team.
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Reimbursement of local travel expenses if in-person attendance is required.
Equality Statement
Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Getting the right support at the right time can make a world of difference.
In the challenging times following a terminal diagnosis or the death of a loved one, the Hospice has a range of support available. The Man Shed provides an alternative to formal support, enabling ‘Shedders’ to spend time with others in similar situations while engaging in a purposeful activity, learning new skills and enjoying friendship and support along the way. The primary aim of the Man Shed is to be a place to talk with others about anything and everything. Volunteers also help ‘Shedders’ to plan and safely work on their DIY projects, and make sure sessions run smoothly.
We’re looking for Man Shed Session Leader Volunteers for all sessions but especially Mondays and Thursdays. This is a weekly commitment of 6 hours per week, you will commit to 2 sessions on 1 day per week. Sessions take place from 10.30am-12.30pm and 1.30-3.30pm, with some time required to set up and leave the workshop tidy afterwards.
You’ll enjoy helping and teaching other users, be comfortable supervising the safe use of equipment, and offer a listening ear to the attendees.
Full training and support will be provided. You must be able to attend equipment training day.
If you’re motivated by the idea of joining a community where your time will make a difference to those who have experienced bereavement, we’d like to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
The gardening and growing volunteer will support our accommodation sites in maintaining their outdoor spaces at our sites across Hertfordshire and Bucks including
Brindle Court, Watford
Northgate End, Bishop's Stortford
Our smaller sites in Stevenage, Hoddesdon and Hemel Hempstead
Crest Rd, High Wycombe
Detailed description
Having access to a secure garden or outdoor area can be crucial for providing opportunities to socialise and relax, which can be invaluable for the mental well-being of our residents.
The gardening and growing volunteer will support our accommodation sites in maintaining their outdoor spaces, including:
·Weeding
·Sweeping
·Pruning
·Clearing leaves and large twigs
·Watering plants
·Planting bulbs and tidying up flower beds
We would love for this to be an opportunity to involve our residents and potentially lead a gardening activity with them, equipping them with knowledge and skills to maintain their own green spaces in the future.
You will need:
- Enjoy working outside in all weathers.
- An interest/basic knowledge of gardening
- Role requires some degree of physical work and lifting/manual handling
- To work under your own initiative.
- Good communication skills
- Opportunity to meet new people and learn new skills
A full induction to the service and specific site will be provided as well as access to training and events throughout the year!
Some sites have basic tools however any additional tools and material required can be discussed with your volunteer manager .
What volunteers need:
You will be required to under go a Disclosure and Barring Service check and provide details of 2 x referees
What we will provide to volunteers:
- Reimbursement of costs
- Full training and induction
- Access to events and celebrations throughout the year
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.
We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.
Position Overview
Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:
- Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift’s Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
- Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.
As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders who can run shifts and provide cover when necessary.
Leaders will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.
Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.
The work you will do as Leaders will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.
Who We Are Looking For
We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders:
- Are strongly committed to helping others
- Have experienced mental health issues in order to relate to those seeking help
- Are collaborative and enjoy working with others
- Are encouraging and supportive
- Are organised and can monitor several things at once
- Can remain calm and focused during busy times and when safeguarding alerts are raised
- Are 18 years and over
- Can commit the time to a regular weekly shift
We are particularly interested in hearing from people who are available to run a shift on the following days/hours:
- Monday to Sunday, 5pm-7pm
- Thursday to Saturday, 7pm-10pm
Role Responsibilities
- Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
- Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
- Follow Leaders processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
- Monitor web-chat conversations and ensure all chats are tagged.
- Maintain ability to listen, remain calm and provide intervention if necessary.
- Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
- Work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified.
- Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
- Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
- Adhere to all standards, policies and procedures of My Black Dog.
Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.
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