Support work jobs

Marketing and Communications Officer

Location: London/Remote working. For staff based in London, there are two core days per week at our London office. For staff outside London, there is more flexibility, with all staff expected to travel to the office at least once per month.
Hours: Full-time. Flexible working patterns, such as school hours, can be discussed.
Duration: Permanent
Salary: £31,000 dependent on experience, including £2,000 London weighting
Start date: ASAP

About Get Further

One in three students leave school each year without a standard pass (grade 4 or above) in GCSE English and maths, with this rising to over one in two among disadvantaged young people. This educational gap leads to significant barriers in further education, apprenticeships, and employment, impacting millions throughout adulthood.

Get Further exists to change this. Our charity delivers targeted interventions to help disadvantaged learners in Further Education secure gateway English and maths qualifications that open doors to better opportunities. Our programmes include an award-winning GCSE Resit Tuition Programme, Functional Skills Tuition, and specialist support for teachers and leaders.

The Role

We are seeking a driven and passionate Marketing and Communications Officer to lead our day-to-day digital communications and support the delivery of creative marketing, brand, and advocacy initiatives. Reporting to the Marketing and Communications Manager, you will help bring our mission to life through compelling content and consistent, high-quality communications.

Key Responsibilities

Digital platforms

• Create and deliver engaging social media content and campaigns

• Design graphics and video assets using Canva and Adobe Creative Suite

• Write and send emails and newsletters supporting marketing, advocacy, and recruitment

• Manage blog content, proofreading and uploading to the website

• Maintain and update the Get Further website using WordPress

• Analyse campaign performance using analytics tools and recommend improvements

• Contribute to shaping our digital content strategy

Partnerships

• Develop marketing collateral such as leaflets, banners, videos, and case studies

• Create marketing campaigns to strengthen partnerships and attract new ones

• Tailor content for different audiences, including FE colleges and training providers

Public relations and advocacy

• Support the drafting of consultation responses, policy briefings, and advocacy content

• Assist with media engagement, including press releases and opinion pieces

• Help plan and deliver events and campaigns that promote our mission

• Manage entries for awards that raise our profile

Branding and team support

• Design external documents and maintain brand consistency

• Develop guides and templates to support effective communication

• Provide branding support during drop-in sessions

• Liaise with external designers

• Support recruitment campaigns with targeted content

Storytelling and impact reporting

• Assist with promotion of impact reports and related events

• Capture photo and video content showcasing our programmes

• Draft and edit case studies and testimonials

• Maintain an organised library of storytelling assets

Person Specification

Essential

• Commitment to Get Further’s mission and values, passionate about tackling educational inequality

• Proven marketing and communications experience, ideally in a mission-driven or educational setting

• Strong written and verbal communication, able to tailor content for various audiences and platforms

• Proficiency in digital content creation (social media, email newsletters, blogs, graphics, basic video editing)

• Strong IT skills including MS Office and creative software like Canva and Adobe Creative Suite

• Experience using digital analytics tools to optimise campaigns

• Excellent organisational and time management skills

• Confident interpersonal skills, bold, optimistic, tenacious, and collaborative

• Commitment to safeguarding young people and handling confidential information securely

• High attention to detail in proofreading and content formatting

• Highly motivated to maximise individual and organisational impact

Desirable

• Knowledge of the Further Education sector and its challenges

Location: You can be based near one of the following office locations - Birmingham, Cardiff, Glasgow, Liverpool, London, or Newcastle. 

We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.  

Your office is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.

Ideal start date: ASAP, as agreed with candidate 
 

Purpose of the Role: As a key leader within our Partnerships and Income Development team, you will be responsible for driving sustainable income growth through high-impact, strategic and philanthropic partnerships with trusts, foundations and corporate partners.  
 

Reporting to the Head of Partnerships and Income Development, you will lead the stewardship and growth of existing strategic partnerships, including managing a select portfolio of funders. You will also take a proactive approach to identifying, cultivating and securing new funding opportunities to align with income targets and the charity’s strategy.  

Working collaboratively with colleagues across the charity, you will craft compelling cases for support – placing young people’s voices and experiences at the heart of every proposal. In addition, you’ll help to build and nurture our supporter community through initiatives such as payroll giving, individual giving and corporate community fundraising.  
 

We’re looking for a dynamic, determined and strategic thinker, who is passionate about building partnerships that make a big difference. You’ll bring energy, creativity, and a big-picture mindset to forge meaningful relationships that create lasting impact.   

Key Responsibility Areas:

• Strategic fundraising leadership
•  Stewardship of strategic partnerships  
• Financial management: planning, tracking and reporting  
• Building our supporter community
• Systems and processes  
• Team development and collaboration  
• Line Management (Matrix structure)  

Please review the attached pdf for the full job description. 

Person Specification (Knowledge, skills and experience required)

Fundraising experience

• Demonstrable experience of working in a fundraising role in a charity or similar non-profit organisation  
• Demonstrable experience of stewarding high value partnerships with trusts and foundations and/or corporates  
• Demonstrable experience of writing funding proposals/bids/grant applications and pitching for funding opportunities  

Fundraising knowledge

• Knowledge of fundraising techniques such as prospecting, cultivating, securing and managing partnerships  
• Understanding of good practice in fundraising, including data protection and donor stewardship  
• Understanding of budget creation and income reporting

IT skills 

• Experience of using Microsoft Office, including Excel functions  
• Experience of using or understanding of using CRM software to effectively support fundraising e.g. Salesforce  

Please review the attached pdf for the full person specification. 

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59pm, Monday 25th August: 

1. A cover letter (500 words maximum) outlining why you would like to work at the Social Mobility Foundation and why you are a strong candidate for the role, including specific examples from your experience and skills. 
2. A short statement answering the following question: “Tell us about a time where you played a key role in securing or growing a funding opportunity or partnership. How did you find the opportunity, and what was your approach to writing the proposal and stewarding the relationship? What impact did it have, and what did you learn?” (500 words maximum)

Please note that generic applications and CV’s will not be considered.

Support young learners as a Spanish Teaching Assistant: Join Latin American House (LAH) and its Spanish Saturday School!

Are you enthusiastic about working with children and supporting their language development in a fun environment? Do you want to be part of a vibrant, community-led organisation thatcontributes to the integration, social inclusion and wellbeing of Latin American families and other commuities in London?

LAH invites you to play a key supporting role at our award-winning Saturday Spanish School, inspiring a lifelong love for the Spanish language.

About LAH: We are a community-led organisation driven by and for Latin Americans in the UK. We focus on supporting those in our community, and other Spanish and Portuguese-speaking migrants in London, who face the greatest challenges, individuals in low-paid or insecure work, older adults, and those navigating barriers to social protection without the skills or knowledge to access essential support systems.

About our Saturday Spanish School: Our Saturday Spanish School offers a vibrant, immersive space for children aged 5–12 to explore and strengthen their Spanish language skills. Tailored especially for Spanish-speaking families, the curriculum helps children build confidence in their heritage language through fun, interactive activities. At the same time, we warmly welcome learners from all backgrounds, creating a multicultural environment where language learning happens naturally through play, creativity, and meaningful social connection.

LAH obtained the National Resource Centre for Supplementary Education (NRCSE) Quality Mark at the Advanced Level in 2023.

About the role: As a Saturday Spanish School Teaching Assistant, you will:

• Support the lead teacher in preparing and delivering interactive lessons, including setting up materials, worksheets, visual aids, and digital resources

• Promote a positive, inclusive, and respectful classroom culture

• Accurately record student progress in the designated systems, using LAH’s tools and formats, based on teacher evaluations

• Attend relevant training or induction sessions provided by LAH

If you’re enthusiastic about language education and community, and want to help shape a unique learning experience, this role is for you!

JOB OPPORTUNITY

Farm Assistant – Community Gardening

Based at Oasis Southampton City Farm, Green Lane, Southampton SO16 9FQ with some work at other community locations

Hours: Part-time (16 hours per week, 0.4FTE)

Contract: 3 Years Fixed Term

Salary: £10,511 per annum (£26,279 for 1 FTE)

Oasis Southampton City Farm is a community focused registered charity working in Southampton. We provide a range of supportive, wellbeing boosting, and nature-based activities for our communities, which include young people and adult learners with disabilities.

We are looking for a Community Gardening Assistant who will support the Farm Lead and community development lead for Southampton in delivering the vision for the farm, the oasis academies, and its wider community by supporting the growth of the farms garden project, as well as community gardens across the city. These tasks will include:

 · Delivering garden based educational and wellbeing boosting activities

· Working alongside our volunteers, young people, and adults with learning disabilities to care for the garden by planting, watering, and sowing.

· To work with Oasis Academies across the city, as well as partner organisations, to support the creation of community garden spaces to boost wellbeing across the city.

The successful applicant will need to demonstrate:

· Relevant qualifications or experience in horticulture

· The flexibility to work across the week,

· Excellent verbal communication skills

· Proven ability to work alongside others in projects that work with the public.

· Punctuality, reliability, and honesty.

· Ability to always evidence the Oasis ethos and values.

This is a unique opportunity for a hardworking and driven individual, who is looking to make a difference in a growing and community focused field of work. In return we offer:

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% employer contributions.

· 25 days annual leave (plus BH), rising to 30 days after 2 years of service (pro rata).

 If you are interested, please send your CV and Supporting Statement. In your supporting statement please address these questions:

1. Expand on your CV to explain how your skills and experience meets the Job Description.  Give specific examples.

2. What personal attributes does a person need to do well as a Community Gardening? 

3. How do you see the Oasis ethos and 9 Habits being displayed in this role?

Applications will close on Friday 22nd August 2025.  Interview dates: TBC in early September.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. 

Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory (oPt) and Lebanon 

To provide a high standard of executive and personal assistance to the CEO. The role will be varied and will suit somebody with experience in supporting senior executives, excellent multi-tasking and combining an eye for detail and the ability to see the ‘bigger picture’. The right candidate will be efficient, diplomatic and have interpersonal skills to deal with senior staff and trustees. 

About You
The ideal candidate will have previous experience as an Executive Assistant to a senior executive. Excellent communication skills, including a high standard of written and spoken English. Self-motivated, flexible, discrete and able to make judgement calls as to when to take the initiative on the CEO’s behalf. Experience in preparing meeting agendas and minute-taking.

KEY ACCOUNTABILITIES

• Complex diary management for the CEO, liaising with multiple stakeholders for timeslots and rescheduling appointments.

• Handle internal and external enquiries in a professional, confidential manner; dealing with these to conclusion where possible, or referring them to the appropriate person.

• Monitoring CEO inbox to flag urgent emails and highlight unanswered emails.

• Take accurate minutes of regular and ad hoc meetings as requested by the CEO, monitor progress on agreed actions and follow up with action holders directly as necessary.

• Manage and organise Monthly All Staff meetings, Weekly Update meetings and other meetings requested by the CEO, and ensure all audio/ visual set-up is working, and agendas are updated.

• Manage arrangements for incoming visitors (from MAP’s overseas offices and external), arranging meeting schedules, and assisting with travel and hotel bookings.

• Organise venues, flights, accommodation, visas, meals and taxis for SMT offsite workshops and Project based workshops for CEO, SMT members and the participating MAP staff.

• Manage expenses and credit card statement invoices of the CEO.

• Review expenses, leave requests and other items that need CEO approval, as requested by the CEO, and make recommendations to the CEO

• Ensure various email distribution lists / Teams groups are up to date and IT issues are resolved.

• Responsible for collating data from stakeholders and drafting the Weekly Newsletter.

• Ordering and managing stock of stationary for the UK office and workshops.

• Organising social events for the UK office (including yearly Christmas event) 

• Organizing catering for onsite meetings when requested

• Organise and maintain a logical online filing system on SharePoint as requested by the CEO

• To be available out of hours when the CEO is travelling. 

• Support with the administration of Board and Committee meetings, including booking meeting venues, collating reading materials and taking meeting minutes

• Work collaboratively with others in all aspects of our work

• Perform other associated duties as may arise in line with the remit of the position of EA.

PERSON SPECIFICATION

Essential

Skills, Knowledge and Qualifications

• Experience as an Executive Assistant to a senior executive.

• Excellent communication skills, including a high standard of written and spoken English.

• Self-motivated, flexible, discrete and able to make judgement calls as to when to take the initiative on the CEO’s behalf.

• Excellent problem-solving and troubleshooting skills.

• Good interpersonal skills, and the ability to work with stakeholders at all levels.

• Comfortable working on issues that can be perceived as sensitive and can demonstrate a high level of confidentiality and integrity.

• Excellent organisation and administration skills with the ability to plan and prioritise work for self and others.

• Experience in preparing meeting agendas and minute-taking.

• Highly computer literate and confident with Word, PowerPoint, Outlook and Excel.

• Excellent time management skills. The post-holder will need to manage their own time well, and the time of organisational leaders.

• Interest and alignment with MAPs mission to work for the health and dignity of Palestinians living under occupation and as refugees.

• Willing and able to fulfil the role in line with MAPs values of solidarity, integrity, dignity and impact at all times

Experience (desirable)

• Experience in an NGO or other charity (voluntary or paid capacity).

• Experience (voluntary or otherwise) working with trustees.

• Arabic language skills 

Personal attributes and other requirements

• Commitment to anti-discriminatory practice and equal opportunities.

• Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity). 

• Commitment to upholding the rights of people facing disadvantage and discrimination. 

• Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.

• A commitment to MAP’s vision, mission and values and a passion for improving the health and dignity of Palestinians. 

• Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends. 

• An ability to apply awareness of diversity issues to all areas of work. 

• Attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure. 

• Prepared and able to travel occasionally to all MAP offices. 

Disclaimer

MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     

 We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Plumstead Community Law Centre is a free specialist legal advice charity located in central Woolwich in South East London. We provide specialist legal advice and advocacy in the areas of immigration, welfare benefits and employment People can access our services via telephone or email, and through the Advice Hub outreach services we attend in local community centres. In 2024 over 1,400 local people accessed our advice and representation services, resulting in a range of financial and non-financial benefits.

Towards the end of 2024, we moved away from a collective model towards a functional management structure. We appointed an Interim CEO from the staff group and expanded our trustee board's size and expertise.

This Managing Director and Senior Solicitor role involves assuming the charity’s management from our interim CEO, who has established strong systems and secured new funding for the further strengthening of the charity. Our strategic plan includes improving our legal practice management with a view to obtaining a quality mark and securing an immigration legal aid contract. We anticipate securing further funding to expand our services, to support more people in need in our community.

We are looking for an enthusiastic, experienced solicitor who has a track record in supervision and management. Although the job description is wide ranging, support will be given through further recruitment of administrative support. 

​The Law Centre Managing Director and Senior Solicitor (“MD/SS”) is responsible for all aspects of the day-to-day operation of the Law Centre. Working within appropriate delegations from the Board, the post holder ensures that the Law Centre provides quality assured services that meet its charitable purposes. The MD/SS ensures that issues of risk and compliance are properly managed and that the Centre is an exciting, innovative and enjoyable place to work. The MD/SS ensures that the Centre operates within budgets set by the Board and 2 that it offers value for money. The MD/SS must ensure that legal, regulatory, grant, contractual and other relevant requirements are met and that the Centre continues to be relevant to its community. 

Hedgerow Heroes Project Officer - fixed term contact, 9 months

Closing date: 9am, Monday 1st September 2025.

Interviews: Wednesday 3rd and Thursday 4th September (online).                   

Start date: ASAP.

Hours: 4 days per week (with one day per week worked remotely)

Salary: £25,000 FTE pro rata to a 4-day week plus contributory pension.

About the role This is an exciting time to join CPRE Hertfordshire as we look to initiate our work across the county protecting and restoring the county’s hedgerows. You will be the lead in this ambition to plant over 2km of hedgerow in Hertfordshire.

It is a big project funded by a CPRE corporate sponsor, but the Hedgerow Heroes Project Officer (HHPO) will have excellent allies and advice every step of the way.

Knowledge and experience in conservation would be an advantage, but the main attributes which this person will bring to the role will be top quality organisation and communication skills.

CPRE Hertfordshire will be working alongside another environmental group who will offer guidance and support on choosing hedgerow plants for planting. This role requires working with volunteers to support with hedgerow planting.

The person in this role will be expected to reach out to bring all the networks and ambition together for the hedgerow planting experience.

Good communication will be key at every stage – with the partners, the participants, the landowners and the funder.

Key responsibilities include:

Communications and Project Management

• Develop a database of volunteers, partnerships and stakeholders to recruit for the planting of 2km of hedgerows.

• Develop criteria for planting locations for the hedgerows and engage landowners in identifying / agreeing sections of hedgerow for planting.

• Use these criteria to develop a best practice guide for hedge planting and after-care, to support landowners, community groups and others in maintaining their newly planted hedgerows.

• Communicate with wider supporters/stakeholders such as schools, colleges, parish councils and community groups with an invitation to plant hedgerows.

• Contribute to the production of a detailed publicity programme aimed at publicising the Hedgerow Heroes project, recruiting support, securing additional plants, acknowledging partners and the funder.

• Provide a monthly report for partners, the funder, trustees and colleagues.

• Attend regular project meetings with our National Office (online).

Planning and Delivery

• Timetable and map the days where hedgerows will be planted and/or restored.

• Keep to the project budget and record expenditure.

• Secure the equipment from the project budget.

• Ensure plants, equipment materials (i.e. stakes and binders) and risk assessments are all in place for each day.

• Liaise directly with the various parties involved in this project, including professional hedgerow planting trainers instructing courses, volunteers, landowners, community groups and other relevant organisations.

• Oversee and attend each planting day.

Personal profile

• You must share our mission to promote, enhance and protect Hertfordshire countryside with a passion for hedgerows.

• You will be an enthusiastic self-starter, keen to work in a small team in a flexible and adaptable way.

• You will need to have good IT skills and some office experience will be an advantage.

• You must be able to self-start tasks and work independently with occasional out of hours working.

• You must have good oral and written communication skills.

• You must have a full driving licence.

What we offer

• A friendly working environment based in our recently refurbished offices in Welwyn, Hertfordshire.

•  25 days annual leave (pro-rata) plus Christmas office closure.

•  One day per week flexible remote-working. 

• You must have a full driving licence.

• Contributory pension scheme.

To apply candidates should read the job description then apply with your CV and a cover letter, explaining how your skills and experience match this role.

Education Officer – Prevention
 

This is an exciting opportunity to join a national homelessness charity to lead the delivery of our homelessness prevention education programme in the North West as our Education Officer – Prevention.

Position: Education Officer – Prevention
Location: Based in our Manchester office, with frequent travel across the North West
Contract: Permanent
Hours: Full time, 37.5 hours per week
Salary: £29,242 per annum plus pension and other benefits

Closing Date: Sunday 24th August 2025

About the Role

As Education Officer, you will coordinate and deliver the Education Programme across schools, colleges, and youth settings in the North West. The programme aims to prevent youth homelessness through engaging workshops, assemblies, and group sessions that explore topics such as healthy relationships, conflict management and homelessness awareness.

Working closely with the National Education Programme Manager, you will also support the development of new resources and manage relationships with partner institutions. You will be responsible for marketing the programme, delivering high-impact sessions, and generating income through partnerships with educational settings.

This is a fantastic opportunity to join a dynamic team working at the forefront of youth homelessness prevention.

Key responsibilities include:

• Leading the delivery of education workshops and assemblies to young people aged 11–18
• Designing high-quality, engaging resources aligned with national curriculum and tailored to local needs
• Building strong partnerships with schools and colleges to promote and deliver the programme
• Recording and evaluating delivery to ensure effectiveness and continual improvement
• Training and supporting volunteers, including young people with lived experience
• Representing the charity at regional and national events
• Occasionally delivering sessions or attending meetings out-of-hours, with time off in lieu provided

About You

You will need to have the following skills and experience:

• Excellent communication skills and confidence delivering to large groups
• Experience working with children and young people, especially on sensitive issues
• Ability to build strong professional relationships with education staff and stakeholders
• Proven experience in designing educational content and facilitating interactive sessions
• Strong organisational and time management skills
• Self-motivated with a proactive approach and ability to work independently
• Good knowledge of safeguarding procedures and ability to apply them
• Competence in digital tools and content creation

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role
• Flexible working model for suitable roles
• 26 days annual leave rising to 30 after five years of service
• Family-friendly leave policies including maternity, adoption, parental, and carers leave
• Auto-enrolment pension with employer contributions up to 7%
• Employee Assistance Programme and health support app
• Discount vouchers for gym, retail, food & drink, travel, electricals and more
• Cash benefit plan including cover for dental, optical, hospital stays and more
• Death in service (4x salary)
• Legal Advice Line

About the Organisation

The Organisation delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in preventing homelessness, building resilience, and creating opportunities in education, employment and volunteering across the UK – from Newcastle to London, Greater Manchester to the South Coast.

You may have experience in areas such as: Education Project Coordinator, Youth Engagement Officer, Schools Programme Officer, Prevention Officer, Workshop Facilitator, Learning and Engagement Officer, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Could you be our next Trainee Housing Adviser?! 

Are you passionate about helping people through difficult situations? Are you a ‘people person’, with good computer skills and a strong attention to detail?

Maybe you’ve lived through housing stress yourself? 

We’re looking for someone with great potential and a commitment to learning. 

Benefits include: 
25 days holiday, flexible/hybrid working, pension scheme, employee wellbeing support. 

About Chapter One

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports over 3,200 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 160 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.
 

About the Role

The Finance Assistant has responsibility for a variety of finance functions including the purchase and sales ledger, making payments to suppliers, invoicing Corporate Partners and Schools and reconciling bank accounts. They support the day to day running of the Finance Team ensuring that tasks such as posting invoices, reconciling customer accounts, supporting credit control and chasing non-payments are carried out in a timely and accurate fashion. 

The Finance Assistant reports to and works closely with the Head of Finance and plays a critical role in resolving finance queries from Chapter One colleagues, maintaining accurate financial records, supporting internal processes and contributing to the effective financial management of Chapter One. 

This role is ideal for someone who has experience in a similar position within a finance team and has good working knowledge of accounting principles and a basic understanding of income for charities. They will work remotely and will need to have access to a reliable internet connection. This role is subject to an Enhanced DBS check, and the post-holder must be permanently based in the UK at the time of applying and for the duration of their employment.

All Chapter One employees are required to attend quarterly in-person staff meetings held in various locations across the UK (all expenses covered) as well as monthly all staff virtual meetings which are held on the first Wednesday of each month from 12:00 - 13:00; participation is mandatory.
 

How to Apply

Please read the full job description for details of the responsibilities of the role, and our employee recruitment pack to learn more about Chapter One. Application instructions included below.
 

Interview Dates

First Round Interviews: w/c Monday 1st September
Second Round Interviews: w/c Monday 8th September
 

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from individuals who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation

About you

You’re entrepreneurial, proactive, and relationship-led. You treat your work like it’s your own business - spotting opportunities, testing ideas, chasing results.

If you come from a big-charity, email-heavy world, this probably isn’t for you. But if you thrive in fast-paced environments, prefer the phone to the inbox, and enjoy building personal, scalable supporter experiences - we’d love to talk.

In the last three years, we’ve bought and built a swim events series, doubled our unrestricted income, and grown a committed community of 3,000 annual fundraisers. We want someone who’s excited to be part of that kind of ride.

You’ll bring experience, strong instincts, and a deep understanding of supporter journeys. You’ll enjoy digging into detail - like optimising email split-tests - but also stepping back to shape the big picture. Perhaps you even like outdoor swimming.

About us

We’re a Founder-led charity working to solve learn-to-swim for disabled children - and we plan to do it in the next 10 years.

We own and operate some of the UK’s most iconic outdoor swims - including the Dart10k and Bantham Swoosh - and we’ve built a growing series of 24-hour relay swims in lakes and lidos. Our swim events raise over £1m a year, with 80% of that income unrestricted. Our community of 3,000 fundraisers is at the heart of that success.

We’re a small team that moves fast. Strategy and delivery go hand in hand. We test ideas, learn quickly, and cover a lot of ground. You’ll need to enjoy that kind of environment to thrive here.

The role

As our Challenge Events / Supporter Journey / Fundraiser Experience Manager (call it what you like), you’ll lead the supporter journey for our 3,000 challenge event fundraisers - making sure every interaction is personal, motivating and meaningful.

You’ll plan and deliver comms across all channels, from automated emails to personal messages and calls. You’ll ensure people feel seen, valued, and inspired - and help them understand the difference they’re making.

Your goals will be to increase fundraising per head in the short term, and supporter lifetime value in the longer term. You’ll also help us explore opportunities for repeat fundraising, corporate giving, major donors, and regular giving - working closely with the wider fundraising and events team.

You’ll be the go-to expert on supporter journeys: leading, challenging, testing, and building evidence for what works. From refining the Fundraiser Hub to creating new stewardship ideas or in-person experiences, you’ll shape a journey that turns one-time swimmers into lifelong supporters.

You’ll also collaborate with our Events Marketing team - because our fundraisers aren’t just donors, they’re also our best ambassadors. The better their experience, the stronger our word-of-mouth marketing and the faster our events grow.

You’ll have a lot of freedom to test ideas - as long as you can show the financial model makes sense.

Key Responsibilities

Challenge Event Supporter Journey & Retention

Learn

• Review and lead audience insight to understand motivations and barriers
• Spot opportunities to increase value, connection and community 

Design

• Optimise our Supporter Journey plan to increase fundraising per head and product depth, and build strong, long-term relationships with supporters. 
• Ensure that our ‘Fundraiser Hub’ and other materials meet industry best practice 

Deliver 

• Send all emails for 15-20 events, following the Supporter Journey plan
• Attend many weekend swim events throughout the summer, giving our fundraisers the best possible experience to ensure that they sign-up to an event in the future
• Deliver additional personal touches to deepen relationships,  for example in-person events, training groups, information, offers, case studies, phone calls, hand-written cards, personalised thank-you communications, impact updates, recognition opportunities
• Lead our CRM use, keeping it up to date with supporter information
• Have a good knowledge and understanding of our ‘Swimmer Hub’ and where to access information about our swims

Deepen

• Cross-sell other fundraising products to our swimmer audience.  We magic up 3,000 new relationships every year 
• Maximise the opportunities each year to identify Corporates, Major Donors, Regular Givers, T&Fs and repeat fundraisers from this audience
• Develop new products - like Regular Giving or Memberships - with this audience in mind first. 

Improve

• Take a data-driven approach to improving our Supporter Journey and Communications across our products 
• Track data and deliver regular reporting to the Head of Fundraising and CEO to ensure that we remain on track for fundraising targets (e.g. JustGiving pages and amount raised so far)
• Continuously develop by learning and following industry best practice and current trends to identify opportunities to improve our Supporter Journey. 

Supporting Individual Fundraisers

• Input to CRM - Design and deliver Supporter Journey
• Create tips, templates, and tools (like email drafts, social media post ideas) for effective fundraising.
• Respond to Fundraisers through our Fundraising email inbox and social media pages and messaging platforms.
• Work closely with our mailing house to post fundraiser thank you's where necessary.

Fundraising know-how

• Stay informed and educate others on the latest fundraising trends and tools by engaging with industry updates, attending webinars, and exploring best practices. 
• Regularly share insights and recommendations with the internal team, fostering collaboration and continuous improvement in fundraising innovations.
• Ensure that you are up to date with Fundraising Regulator best practice and legal process and attend regular training sessions on industry changes or updates.

Desirable skills and experience

• Customer Experience or Customer journey design & delivery
• Previous experience working in or with an ambitious charity or nonprofit
• Familiarity with fundraising trends and best practice
• A point of view on supporter upgrade, cross-sell, or stewardship strategies
• Experience working on donor or customer retention
• (For Manager Level) Demonstrable success overseeing and growing a broad fundraising mix, from T&F to Challenge Events, Corporate to Regular Giving.

You’ll thrive in this role if you are:

• A natural relationship-builder who genuinely enjoys making people feel seen, valued, and appreciated.
• Excited by challenge and change - and happy to test, learn, and adapt.
• A thoughtful communicator who can balance efficiency with warmth.
• Organised and proactive, with the drive to get things done and the humility to ask for help when needed.
• Proud to take ownership and always on the lookout for ways to improve and grow.
• Energised by teamwork, collaboration, and shared purpose

If this sounds like the role for you, then please do pick up the phone to express an interest in the role and ask any questions that you may have. 

Please send a CV and Cover Letter to apply.

The purpose of the Transport and Physical Activity Lead is to work in partnership with the four Transport Teams across the Black Country to integrate physical activity into Transport planning and delivery.

The role will focus on supporting the implementation of the Black Country Walking and Cycling Infrastructure Plan (BC LCWIP), ensuring localised improvements are considered further to ensure connectivity between communities and the active travel infrastructure being delivered.

The role will have responsibility for developing understanding of the walking and cycling landscape and community need.

The role will understand how the BC LCWIP needs to be able to capitalise on both available and emerging funding opportunities to help deliver the cycling and walking vision for the area. The funding, however, is not only limited to the delivery of infrastructure but also to ensuring the right resources and skills are in place to support local activation.

Main Duties

1. Be the lead advocate for the integration of physical activity with Black Country Transport to decrease physical inactivity and support health, environmental and economic outcomes.

2. Drive approaches to place-based work with local partners to support a whole system approach to integrating physical activity into transport policy & services.

3. Lead the development of high-quality relationships which enable a collaborative focus on local transport assets, interventions, initiatives, programmes and activities which create opportunities for people to be active and tackle physical inactivity.

4. Work with appointed strategic and learning leads respectively alongside other suppliers on the Sport England recognised ‘Place Based’ investment in the Black Country. 

5. Work with transport leads from the four Black Country authorities to develop understanding of local people & communities, the needs, opportunities, and challenges of communities to be active and how this understanding can be used to strengthen partnerships and yield influence to integrate services.

6. Coordinate the development of Local Cycling & Walking Infrastructure plans (LCWIP) that support the implementation of local priorities to improve outcomes and tackle inequalities in physical activity levels.

7. Establish and/or maintain effective multi-partner place networks and related forums to support connectivity of assets across the Black Country landscape particularly the canal infrastructure to influence co-design opportunities for walking and cycling.

8. Provide regular reports as required on the progress of the implementation of programmes, in line with established key performance indicators.

9. Working to the Monitoring Evaluation and Learning Framework to extract learnings and share good practice. 

10.  Ensuring compliance at all times with contract management, procurement and finance procedures.

11.  To be responsible and take reasonable care for the Health, Safety and Welfare of self and other employees and the public in accordance with Health and Safety Legislation and company procedures.

12.  To adhere to the Data Protection Act at all times. Confidentiality must be maintained at all times.

13.  To adhere to all relevant policies and procedures at all times.

14. To undertake such other duties as may be appropriate

Person Specification

Transport:

  Experience of the transport sector, ideally with experience of influencing priorities and using physical activity as a tool to support wider outcomes.

Contemporary knowledge of transport, health & wellbeing policies & strategies.

Can articulate, demonstrate, or evidence the valuable role that physical activity and sport can contribute to environmental & socio-economic outcomes.

Place-based work:

Proven experience supporting specific communities or localities—particularly in roles involving community development or collaborative partnerships, ideally across the Black Country, to develop propositions that respond to strategic need.

Partnership and relationship building:

Able to work as a trusted partner and build strong, effective, and valued relationships across a wide range of people and organisations.

Visibly values and promotes co-design and can bring people together to jointly create innovative ideas and practice.

Skilled in building trust and long-term relationships across sectors—especially with local partners, community-based organisations, local authorities and charities.

Systems change understanding:

Has skills, knowledge and good experience of partnership working to build strong, effective, and valued relationships, across a wide range of people and organisations to influence & develop collaborative agendas.

Able to work with complexity and influence and advocate for learning beyond programme delivery.

Proven experience in using learning as a driver for change.

Impact and learning:

Skilled at applying evidence led approaches to design interventions that can support a range of socio-economic outcomes.

Strong understanding of how to track, assess, and learn from outcomes in complex, multistakeholder projects with defined output requirements.

Equity and inclusion:

Deep commitment to inclusive practice, with experience applying in real-world settings.

Demonstrates professional, voluntary, or lived experience of communities most marginalised or under-represented in being active. Has knowledge and understanding of the barriers to activity.

Communication:

Strong written and verbal skills, able to distil learning clearly for different audiences, including communities, partners, and funders.

Initiative and adaptability:
A self-starter who shows skills in agile and adaptive working proving they can respond quickly, work flexibly and navigate through fast-paced, changing, complex and uncertain environments.

We’re looking for a bold and values-led Advice Manager to lead our advice service and play a key role in driving forward our vision of an inclusive, rights-based society.

About Us

Richmond AID is a user led disability rights charity working towards a world where disabled people are treated with dignity, respect, and equality. Our advice services provide essential support on issues like benefits, housing, discrimination, access, and more — but our work doesn’t stop there. We use what we learn from people’s experiences to challenge injustice, influence policy, and campaign for change.

About the Role

As Advice Manager, you’ll take a strategic lead on developing our advice service to ensure it is accessible and high-quality, and also actively challenge the root causes of inequality. The Advice Manager will have wide ranging responsibilities for the performance, quality assurance and development of internal advice services and will be responsible for achieving and evidencing high quality positive outcomes for service users.

You will Manage our advice teams: Information Navigation, Benefits Advice, Money Advice and our benefits advice contract with South West London and St Georges. We also administer a number of grants on behalf of local grant giving charities and the local authority and you will manage the administration of these grant funds.

We currently have 14 advisors across our advice teams including 2 team leaders in our Information Navigation (general advice) and South West London and St Georges benefits advice team, it is currently 8 direct reports. 

As a key member of our management team you will work closely with other managers. You will also take a lead on Safeguarding and Data protection across the whole organisation and deputise for the CEO as required.

As our Advice Manager, you’ll take the lead in shaping and strengthening our vital advice services by

• Managing, supporting and inspiring a team of skilled advisers and volunteers.
• Developing and leading a high-quality advice service that meets the requirements of the Advice Quality Standard (AQS) and that is responsive, inclusive, and empowering.
• Embedding systems for monitoring and evaluation, using data, outcomes, and client feedback to improve quality and impact.
• Driving service improvements, streamline processes, and ensure compliance with relevant standards.
• Championing the voices of disabled people, feeding insight from frontline work into our policy and campaigning.
• Ensuring the service contributes to social justice, tackling systemic barriers and inequities through both individual casework and broader change.
• Representing the organisation externally including meeting and influencing local stakeholders including local councils, funders and advice organisations.

About you

You’re an experienced advice professional and a passionate advocate for social justice. We need someone with experience of working in an advice and representation role and with experience in managing a busy advice team. You understand the power of high-quality advice in changing lives — and the importance of using that insight to shift systems.

You will bring

• A strong track record in managing or coordinating advice services (e.g. welfare rights, housing, disability support).
• A strong understanding of the social model of disability and a commitment to its principles.
• Experience in quality assurance, monitoring, evaluation and using feedback to improve services and experience in managing safeguarding and managing data protection.
• Experience in report writing to commissioners and funders.
• An ability to influence decision makers and develop effective partnership working.
• Knowledge of the rights and experiences of disabled people, and the structural barriers they face.
• Excellent leadership and team management skills.
• A collaborative approach and a commitment to equity, inclusion, and continuous learning.
• The ability to link frontline experience to wider campaigning and policy change.

What We Offer

• A collaborative and inclusive team culture.
• Commitment to your professional development and wellbeing.
• The chance to make a real difference in individual lives — and the wider fight for equality.
• 25 days leave plus 8 bank holidays

Closing date:  29 August 2025

Interview date:  10 September 2025

Location: Hybrid working with multi-site working
across both sites, Selly Park and Erdington

Hours: 15 hours per week

Salary: Corporate Band D - £15,050 (£37,627 FTE)

DBS: Basic

At Birmingham Hospice our teams are committed to improving the quality of life for people living with life-limiting conditions, as well as supporting their families and loved ones during one of the most challenging periods they will ever face.

We are looking for a talented HR professional to join our busy and enthusiastic team. This is a role for with a Learning & Development focus. We are looking for someone to design and deliver our leadership and management development, including management of the apprenticeship levy, our work experience programme and working with our managers on succession planning.

You will primarily support all areas of the Hospice. You will be able to quickly establish credibility and positive relationships with people and enjoy working in a highly collaboratively way. You will be a confident and credible communicator, able to influence and act as a trusted advisor.

What We’re Looking For:

· Educated to CIPD Level 5 or equivalent, or specialist underpinning theoretical knowledge
supported by considerable relevant practical experience and evidence of continuous
professional development

· Considerable experience of delivering a high-quality People customer service within a
complex and diverse organisation

· Up to date knowledge of employment legislation, case law, HR best practice and it’s
practical application, including learning and development

What we offer in return:

· The opportunity to be part of an amazing growing charity

· Competitive salary, generous holiday entitlement, wellbeing programmes, Reward Gateway retail discounts & financial tools, access to car fleet/cycle to work scheme, discounted events tickets

· The opportunity to develop your HR career within the Charity sector

�� Together, we can make every moment count. ��

To view the full job description for this role and to apply for this vacancy please visit our jobs portal on our website.

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.