Support Worker

Birmingham 

£18,639 per annum

East Team 1 x 18.75 hours per week

South & West Teams 6 x 37.50 hours per week

Our client is a leading provider of mental health services in Birmingham and the West Midlands. 

They are looking for experienced and enthusiastic people to work in a supportive coaching capacity as key workers within their Support Services in the West of Birmingham. The service is broken down into four area teams.  As a Support Worker/Coach, you will be leading on the delivery of support for those experiencing mental health difficulties.  They have designed the support to be local, responsive and collaborative with a mixture of one to one support and group support.

You will be engaging with service users either in their own homes or in their local community to ensure that the support offered enables them to continue to enjoy stability in their accommodation.

All of their service users have aspirations and wishes and it will be your role to ensure that you support people to achieve these. This is not something they as a service expect to do alone. You will be working in a holistic way and ensuring that local organisations are a strong part of their delivery model.

Whether you are working one to one or with a group of service users your focus will be on recovery and your day is likely to be a mixture of working in this way, but also making sure that they retain close and effective links with local organisations and the local community.

You will also work alongside service users who have made the step into volunteering and Peer Mentoring and therefore you will be utilising their experience and motivation to create a service which both respects service users and encourages participation.

You will have experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach.

If you feel that you meet the requirements of this position they would like to hear from you.

If you wish to apply please provide a detailed explanation of how you feel that you meet each of the values, attributes and experience required for these positions.

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our  client's people are key to the success of the organisation and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

The closing date for applications is Sunday 30 January 2022

Interviews will be held on Tuesday 15 & Wednesday 16 February 2022 via Teams

Peer Support Worker (Enablement Service)
Full and Part Time roles available – willing to consider various hours, shift patterns will include some evening and weekend work.
£18,637 per annum, pro rata
Based: Solihull City Centre

About us

Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.

Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.  Working in partnership with Solihull Metropolitan Borough Council, our new service, Mental Health Community Enablement Services, will provide early intervention for people living with co-existing Mental Health needs and Autism to support people to be as independent as possible.  This is an exciting and innovative new service and is one of the first to be delivered in England and therefore having the right staff who are enthusiastic, motivated and experienced in place is crucial.

About the role

As a Peer Support Worker within our Enablement service, you will work to support adults with co-existing Mental Health conditions and autistic traits and/or autistic diagnosis. You will work alongside our Recovery Workers and other staff, drawing directly from your own experience of autism, mental health difficulties or caring for someone who experiences autism or mental health difficulties.

You will work with our experienced team to provide practical and emotional support, allowing you to connect with people and enabling them to build self-confidence, a sense of personal wellbeing, build their own networks and engage with their family, friends and communities. Your work will include supporting people to achieve their own recovery goals in a personalised non-judgement way.

Responsibilities will include:

• To support clients and Recovery Workers to create collaborative plans which identify the client’s goals and steps they wish to take to achieve them.
• To work alongside the client through their journey to achieve their personal goals
• To work with people in a face to face, virtual and telephone-based way to offer responsive support
• To support clients to access statutory support including psychological interventions.
• To develop and maintain a good working knowledge of community resources and partner organisations to signpost clients and to promote social inclusion.
• To encourage clients to engage positively in the wider community and to signpost to partner agencies as required.

About you

Experience or knowledge of community mental health services is essential whether through lived experience or work. You will have experience of comminating with people with autism or mental health in a supportive and beneficial way and be able to demonstrate a proactive and positive attitude. 

You will be able to demonstrate careful listening and a non-judgemental attitude working with people to understand their needs and aspirations.

You will be able to support people’s self-management (that is, the actions people can do to take care of themselves and gain control over their own lives) and be able to place the person at the heart of their own support, working alongside them to achieve their goals.

What we offer

At MHM not only can you expect a competitive salary, generous annual leave and pension entitlement, you can also expect to be supported in your ongoing personal and professional development. In addition, you will work with people who are passionate about supporting individuals in their day to day lives.

In return, MHM offers excellent training and development opportunities, 25 days annual leave per annum, plus statutory holidays and a 5% contributory pension scheme.

Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.

All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview.

MHM is an Equal Opportunities Employer.  

Outreach Support Worker

We are looking for an Outreach Support Coordinator to provide effective support to the organisations Residential Rehabilitation Programme in a way that enables clients to overcome their addiction to gambling and move forward to recovery and independent living.

The Programme provides structured support, to females aged over 18 years with severe gambling history, through a 5-week residential stay.

Position: Outreach Support Coordinator

Location: Birmingham for 6 months and then moving to a WV3 postcode in Wolverhampton, which will be the permanent location

Salary: Starting at £22,000

Hours: 35 Hours per week – Monday to Friday

Contract: Permanent

Benefits: 28 days’ annual leave, 6% pension contribution, occupational sick pay, wellbeing programme and eye care vouchers.

Closing Date: 17th February 2022. Please note this role may close early if suitable candidates are received after 2 weeks.

About the Role

As Outreach Support Coordinator, you will lead on service delivery. Your key responsibilities will include:

• Promoting positive behaviours and building effective and professional relationships
• Reporting and recording activity and service user information
• Contacting clients to agree outreach support needs and supporting needs as appropriate
• Being able to remotely support attendees of the programme post treatment on a one to one basis (creatively using different technologies)
• Delivering online and text-based support groups
• Assisting clients in development of their ongoing support and recovery network
• Providing relevant therapeutic approaches to support recovery and independence
• Developing and maintaining robust caseload management
• Sending out requests for follow up outcome information at regular intervals post treatment
• Identifying, arranging and monitoring external, specialist counselling post treatment if required, and in line with budget.

About You

As an Outreach Support Coordinator, you will have a Health and Social Care, IAG qualification or equivalent and experience in the field of problem gambling/gambling addiction or other addictions.

You will have:

• Demonstrable experience of supporting emotionally vulnerable individuals
• The ability to deliver and understanding of recovery focused addiction models
• Ability to promptly identify, report, and act on risk, safeguarding or other concerns
• Ability to understand and work comfortably with different gender specific needs
• Organisation skills, including support planning with vulnerable groups
• Communication skills, to include both written and verbal reporting
• Understanding of risk, incident and safeguarding processes
• Negotiation, advocacy, advice and signposting skills
• Ability to handle crisis situations and work flexibly to meet needs
• Experience of working in a health and social care environment (e.g. residential, mental health or drug support services)
• Experience of supporting group work with vulnerable and challenging groups
• Computer Literacy Skills including experience of using database systems, Microsoft Office and Outlook

About the Organisation

This registered charity has nearly 50 years’ experience in providing residential support and treatment for people who are severely addicted to gambling. They provide advice, education and high quality innovative therapeutic support to problem gamblers and those affected by gambling, through residential, online and outreach services.

The charity is an equal opportunities employer and welcomes enquiries from everyone and values diversity in its workforce.

You may have experience in areas such as Residential Support Coordinator, Residential Rehabilitation Support Coordinator, Rehabilitation Support Coordinator, Programme Support Coordinator, Programme Officer, Residential Support Worker, Residential Support Officer, Residential Support Case Worker, Support Worker, Support Officer, Outreach Support Officer, Outreach Worker, Outreach Case Worker, Rehabilitation Outreach, Rehabilitation Outreach Worker, Care and Rehabilitation Outreach Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Role Overview

Job Title: Children's Support Worker (Part Time)

Salary: £7,526 per annum

Location: Warwickshire  - Stratford and Leamington

Contract type: Permanent 

Hours: Part time, 15 hours per week

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Responsibilities

We are recruiting for a children’s support worker to join our team in Stratford and Leamington. We are looking to recruit a female candidate with experience in working with children and a recognised qualification such as an NNEB, QCF or NVQ level 3. In this role you will be responsible for organising and providing play activities for children and will work closely with location workers to provide practical information and assistance to women about local services for children, such as play schemes, nursery or schools.

The job involves working closely children and their mothers who are living in our refuges escaping domestic violence and other forms of violence and abuse.  A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive and welcoming environment.

Essential Skills or Experience

The successful candidate will be able to work as part of a multi-disciplinary team supporting women and children escaping domestic violence and other forms of violence against women and girls.  You must have good communication and team work skills and be able to use your own initiative.  You will show strong organisational and administration skills. 

The ability to build a rapport and trust with children and their mothers is essential in this work. Experience of supporting children and families who have experienced domestic violence or other forms of violence against women and girls is desirable.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; clinical supervision for all front line staff a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Other information

Closing Date: Monday 31st January 2022 at 09:00 am

Interview Date: Friday 4th February 2022 

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Residential Support Worker

We are looking for a Residential Support Coordinator to provide effective support to the organisations Residential Rehabilitation Programme in a way that enables clients to overcome their addiction to gambling and move forward to recovery and independent living.

The Programme provides structured support, to females aged over 18 years with severe gambling history, through a 5-week residential stay.

Position: Residential Support Coordinator

Location: Birmingham for 6 months and then moving to a WV3 postcode in Wolverhampton, which will be the permanent location

Salary: £20,000 starting salary

Hours: 35 hours per week – various shifts available including weekend day-time or evening, weekdays day-time or evening or 48 and 36-hour sleep ins weekdays and weekends.

Contract: Permanent

Benefits: 28 days’ annual leave, 6% pension contribution, occupational sick pay, wellbeing programme and eye care vouchers.

About the Role

As Residential Support Coordinator, you will lead on the induction of new residents through provision of key information, ensuring initial needs and concerns are identified and met, and helping them to settle in. This will also include preparation of their room, safe storage of personal items and property checks.

Key responsibilities include:

• Liaise with a range of health, justice and social care agencies to support residents’
• Support residents with their weekly budgeting plans and accompany residents to obtain their weekly shopping needs
• Assist and provide advocacy for residents with communication issues where appropriate
• Address problems arising within the house on an individual basis or within house meetings
• Support residents to develop their living skills to plan for indoor and outdoor recreational and recovery-based activities and to accompany residents whilst they attend these activities
• Support residents to meet their wider health and social care needs
• Undertake weekly Health & Safety checks of communal areas, staff areas and resident’s rooms
• Support development of the Programme
• carry out required administration functions, including risk assessments, incident reporting, correspondence, monitoring, data capture and updating the electronic case management database, ensuring quality record keeping at all times

About You

As a Residential Support Coordinator, you will uphold the organisations values and be non-judgemental, passionate, honest, open to change and empower service users. Along with experience of working in a health and social care environment (e.g. residential, mental health or drug support services), you will have:

• A Level 3 NVQ Health & Social Care, Advice and Guidance or equivalent
• Good organisation and communication skills
• Experience of understanding of risk, incident and safeguarding processes
• The ability to handle crisis situations and work flexibly to meet needs
• An understanding of risk, incident and safeguarding processes
• Experience of supporting group work with vulnerable and challenging groups
• Computer Literacy Skills including experience of using database systems, Microsoft Office and Outlook

About the Organisation

This registered charity has nearly 50 years’ experience in providing residential support and treatment for people who are severely addicted to gambling. They provide advice, education and high quality innovative therapeutic support to problem gamblers and those affected by gambling, through residential, online and outreach services.

The charity is an equal opportunities employer and welcomes enquiries from everyone and values diversity in its workforce.

You may have experience in areas such as Residential Support Coordinator, Residential Rehabilitation Support Coordinator, Rehabilitation Support Coordinator, Programme Support Coordinator, Programme Officer, Residential Support Worker, Residential Support Officer, Residential Support Case Worker, Support Worker, Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Home Options Worker 

Hours of Work: 37 hours per week (some out of hours work will be expected)

Salary: £24,982

Job Purpose:

• To work as part of a team to provide emotional and practical support to women and children affected by domestic abuse and who are at risk of homelessness

Responsible To: Home Options Manager

Duties and Responsibilities

Development & Support work:

 To provide emotional and practical support to women accessing support through drop in and casework

 To participate in a rota of drop in cover, covering evening hours 

 To support volunteers and students in delivering the drop in service

 To facilitate access for women to statutory, community and other BSWA services

 To comply with the recording, monitoring and evaluation procedures of the project

 To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures

 To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.

 To identify and make links with existing projects and community services and to develop joint services where appropriate

 To keep abreast of issues regarding violence against women on a national and local level 

 To participate in multi agency work as agreed with your line manager

 To identify and attend training and conferences relevant to the post, in agreement with your line manager

 To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users 

 To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

 To work within BSWA’s administrative and financial systems

 To ensure that adequate records are kept for all service users

 To ensure that Health and Safety records are kept up to date

 To produce monthly reports for your line manager

Communication:

 To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

a) Maintaining BSWA communication records 

b) Following safety procedures

c) Attending team meetings

d) Carrying out risk assessments in conjunction with your line manager 

 To attend in-house training

 To attend support and supervision sessions with your line manager

 To develop a professional working relationship with external agencies 

 Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate

 To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women, young people and children using the service and in all matters relating to the organisation.

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.

• To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to refuge work.

• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.

• To ensure the efficient use of resources at all times.

• To support volunteers in the delivery of BSWA services.

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

ployer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application

Post:  Violence Against Women Support Worker for Women with Learning Disabilities

Hours of Work: 37 hours per week (some out of hours work will be expected)

Salary: £24,982

Job Purpose: To deliver tailored, holistic support to women with learning disabilities affected by violence and abuse, including practical and emotional support to increase women’s and children’s safety and meet identified needs.

Responsible To: Service Manager 

Duties and Responsibilities

Development:

 To identify and develop support strategies and good practice to meet the specific needs of women with learning disabilities seeking support 

 To identify and make links with existing specialist projects and community services and to develop joint services where appropriate

 To share good practice around supporting women with learning disabilities who are experiencing abuse with BSWA staff and volunteers and with other relevant agencies

 To keep up to date with current legislative changes for dissemination within staff team, and for use when working with women and children around their rights.

 To keep abreast of issues regarding domestic violence on a national and local level with particular reference to those that may affect the work of the Project

 To participate in multi agency work as agreed with your line manager

 To promote awareness of the impact of domestic violence on women and children and BSWA services

Support work:

 To work with women to identify their, and their children’s, support needs and incorporate these into women’s support plans 

 To assess risk and to safety plan with women, reviewing assessments and risks regularly 

 To devise and implement appropriate methods of communication with women, in agreement with your line manager

 To provide practical support on a range of issues including housing, benefits, legal matters, and emotional support to enable women’s recovery from their experiences of abuse.

 To facilitate access to BSWA and its services and to refer and signpost into specialist statutory and community services where necessary to help meet needs 

 To encourage the development of safe and appropriate support networks within the community

 To work within the monitoring and evaluation procedures for the project including encouraging feedback from service users and producing statistical information

Development:

 To consult with women with learning disabilities to identify and develop support strategies and good practice to meet their specific needs 

 To identify and make links with existing specialist projects and community services and to develop joint approaches where appropriate

 To share good practice around supporting women with learning disabilities who are experiencing abuse with BSWA staff and volunteers and with other relevant agencies

 To keep up to date with current legislative changes for dissemination within staff team, and for use when working with women and children around their rights.

 To keep abreast of issues regarding domestic violence on a national and local level with particular reference to those that may affect the work of the Project

 To participate in multi agency work as agreed with your line manager

 To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

 To work within BSWA’s administrative and financial systems

 To ensure that adequate records are kept for all service users and relevant monitoring data collected and recorded

 To ensure that Health and Safety records are kept up to date

 To produce monthly reports for your line manager

Communication:

 To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

a) Maintaining BSWA communication records 

b) Following safety procedures

c) Attending team meetings

d) Carrying out risk assessments in conjunction with your line manager 

 To attend in-house training

 To attend support and supervision sessions with your line manager

 To develop a professional working relationship with external agencies 

 Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate

 To be involved in the Annual Review process

General:

 To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation

 To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

 To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA 

 To work within BSWA’s framework for equal opportunities and anti-discriminatory practice

 To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout

 To undertake any other duties required by BSWA, which may arise and commensurate with the post

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment. 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application.

Victim Support is looking for a Domestic Abuse Caseworker- Children & Young People (known internally as a Children & Young People Domestic Abuse Practitioner- CYP DA Practitioner) to be based in Bedworth, Warwickshire.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

We are looking for a Children and Young People (CYP) DA practitioner to join our team providing high quality, end-to-end support to children and young people who have experienced domestic abuse across Warwickshire. This post is fixed term until the end of March 2023.

The main duties and responsibilities of this role include delivering support to young victims of crime, using appropriate service guidance and policy framework, both on a 1:1 basis and through the delivery of small group work sessions. You will develop and deliver innovative interventions to address the needs of children and young people, involving them in service design, delivery and evaluation. The role will also require you to develop good working relationships with partner agencies.

You must have in depth knowledge, understanding and awareness of the current issues for children and young people experiencing crime, domestic abuse and relationship abuse. The successful candidate will have a proven track record of successfully delivering services for children and young people and successful youth engagement in a comparable role within a service-driven organisation, including knowledge of safeguarding issues relating to young people.

These post will be based at our Bedworth Office, although may begin by working from home. Whilst you will primarily cover that area of the county, there will be an expectation for you to be mobile, willing and able to support the delivery of service across Warwickshire.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

We reserve the right to close this vacancy early should suitable applications be received.

The role

An exciting opportunity has become available for a temporary, part time Children and Young People’s Officers to provide bereavement support, information, and guidance to our bereaved community. The post holder will be expected to manage a range of children’s bereavement services in the Birmingham Area, ensuring the highest standards of bereavement support are available to Birmingham families, with specific emphasis in Children and Young people in our most deprived areas.

This post is funded by a specific grant managed by Birmingham City Council Public Health team.

The candidate must be able to work 3 days per week, at least one late shift (until 8pm) per week, and the occasional Saturday morning shift. It will also be expected that the successful candidate will attend at least 15 hours Continuous Professional Development Training per year, with training often held on a Saturday.

West Midlands Regional Support Hub Co-ordinator

• Reporting to Head of Support Services
• Pay scale: £25,806 – £32,800 depending on experience and relevant qualifications. All our salaries are benchmarked based on the requirements of the Job Description and comparable roles in the charity sector. Salaries are subject to an annual review.
• Hours: 28-35 Hours a week depending on candidate preference.  We welcome applications to job-share or work flexible hours to accommodate caring responsibilities.
• Permanent contract.
• Location: From home or our Dudley office.  You may occasionally be required to travel (all travel expenses will be reimbursed).

About Ovacome

Ovacome is the UK’s national ovarian cancer support charity. We exist to support those with ovarian cancer and their family and friends through providing dedicated help and information. Ovacome also works to help the public and health professionals to recognise the signs and symptoms of ovarian cancer, and we run a highly successful UK Survivors Teaching Students programme, giving presentations and educating student clinicians on the symptoms and experiences of people with ovarian cancer. We produce a magazine three times a year which contains up to date information on medical developments and we provide clinically approved fact sheets on our website and in print form.

Ovacome is providing an increasing amount of support in many different ways, including;

• Via our telephone support line, email, text, instant chat, Skype and social media channels.
• Our ‘Staying Connected’ programme of on-line and telephone support, in response to the Covid-19 lockdown
• A popular online forum, with over 15,000 members

We established our first regional support hub, outside of our London offices in the West Midlands in September 2019. 

We are looking for someone to build on the work already undertaken to support the local ovarian cancer community and work collaboratively with local charities and healthcare providers for the benefit of those affected by ovarian cancer.

Role Description

You must be well-organised and approachable. 

You will be central to, and co-ordinate support for our community across the West Midlands, you will identify opportunities to grow our partnership network across the region.

You will identify local need and facilitate access to support groups locally and to Ovacome central support services (phone, Skype, instant chat, forum, online programme etc).

You will facilitate local Ovacome support groups.

You will co-facilitate regional support events as required, liaising with local services prior to the event.

You will be a member of the support team, assisting with our support channels when required. 

You will work collaboratively with local charities and healthcare providers to ensure clear communication and networking for the benefit of those affected by ovarian cancer.

You will undertake background/scoping research collation as required to ensure that our work is evidenced based, targeted and effective in enabling access by those who would most benefit from the support that we provide.

You will work across the whole staff team to support the development of new information resources and support on a wide range of ovarian cancer issues, including broader subjects around living with cancer, ensuring that all information is evidence based and up-to-date.

You will ensure that accessible community and information resources are created and disseminated to community groups and individuals.

You will work collaboratively to ensure that our support services are accessible to all communities and individuals to ensure that no-one is left behind.

You will work across the whole staff team to build local awareness campaigns and provide community education.

You will maintain knowledge of clinical and research developments in ovarian cancer through relevant journals, attending conferences and liaison with healthcare professionals.

You will contribute to the Ovacome magazine, website and other media platforms as needed.

You will proactively identify opportunities to expand and fund our work.

You will provide the day-to-day administration of the West Midlands Support Hub, including the development of organising new support groups and resources.

You will keep, full, accurate, contemporaneous records of all enquiries following Ovacome policies and procedures, including confidentiality and data protection.  You will maintain and update records on the Ovacome database.

You will maintain and update records on the Ovacome database.

You will provide regular reports against service KPIs.

Complex Needs Family Support IDVAs

Hours of Work: 37 hours per week (some out of hours work will be expected)

Salary: £24, 982

Job Purpose: To deliver tailored, holistic support to women and their children affected by domestic abuse and living in the community, including practical and emotional support to increase their safety and meet identified needs.

Responsible To: Family Support Services Manager

Duties and Responsibilities

Support work:

• To work with women to identify their, and their children’s, support needs and incorporate these into support plans
• To assess risk and to safety plan with women, reviewing assessments and risks regularly
• To provide practical support on a range of issues including housing, benefits, legal matters, and emotional support to enable women’s recovery from their experiences of abuse.
• To develop and deliver one-to-one support programmes for children to enable them to explore their experiences of abuse and address issues arising from this.
• To design and deliver group sessions for children to build confidence and participation within a mutually supportive environment.
• To support mothers to enable them to understand and support their children emotionally and practically and to build confidence in their own parenting skills.
• To deliver family support sessions with mothers and children designed to rebuild communication and develop strong parent-child relationships.
• To work alongside colleagues at BSWA’s Home Options Hub to provide advice and support to women around housing options and develop individual housing action plans with women, supporting women and children through their resettlement process where relevant
• To facilitate access to BSWA and its services and to refer and signpost into specialist statutory and community services where necessary to help meet needs
• To work within the monitoring and evaluation procedures for the project including encouraging feedback from service users and producing statistical information

Development:

• To identify and develop support strategies to meet the needs of women and children seeking support
• To keep up to date with current legislative changes for dissemination within staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding domestic violence on a national and local level with particular reference to those that may affect the work of the Project
• To participate in multi agency work as agreed with your line manager
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users and relevant monitoring data collected and recorded
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA and local multi-agency child and adult safeguarding procedures.
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application.

Refuge Project Worker

Hours of Work: 30 hours (some out of hours & on call work will be required)

Salary: £24,982 Pro Rata

Job Purpose:  To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

Responsible To: The Refuge Manager

Duties and Responsibilities

Administration:

• To work within BSWA’s administrative and financial systems.
• To ensure that adequate records are kept for all service users.
• To keep accurate records of financial transitions in line with BSWA’s procedures.
• To ensure that Health and Safety records are kept up to date.
• To monitor and evaluate the refuge service via various methods including feedback from service users and by producing statistical information.
• To keep inventories of all refuge contents.
• To contribute where appropriate to the preparation of returns for funders.

Support Work:

• To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.
• To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.
• To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.
• To identify and make links with existing projects and community services and to develop joint services where appropriate.
• To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.
•  To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness.
• To assist women in making claims for any welfare benefits that they may be entitled to.
• To ensure that appropriate applications are made for re-housing.
• To accompany women as appropriate and agreed by your line manager, to case conferences and meetings that may affect their own and/or their children’s welfare.
• To make representations, as appropriate and agreed by your line manager, to external bodies in support of women and children.
• To keep the refuge ‘welcome pack’ up-to-date.
• Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by:

1. maintaining BSWA communication records
2. following safety procedures
3. carrying out risk assessments in conjunction with your line manager
4. attending team and project meetings

• To attend in-house training.
• To attend support and supervision sessions with your line manager.
• To participate in multi-agency work and to develop a professional working relationship with external agencies.
• To contribute towards your project’s quarterly Management Committee report.
• To be involved in the Annual Review process.

Premises and Equipment:

• ·To take referrals and welcome women and children into the refuge.
• To ensure that the appropriate agreements related to tenancies are completed.
• To ensure that the appropriate agreements related to support are completed.
• To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.
• To report to your line manager any difficulties in relation to the collection of rent and other charges.
• To ensure that any house rules are read and understood by new tenants and that all residents comply with them.

Training:

• To identify and attend training relevant to the post in agreement with your line manager.

• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users.
• To raise awareness of the impact of domestic violence on women and children and of the BSWA services.

General:

• To maintain the confidentiality of the women, young people and children using the service and in all matters relating to the organisation.
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.
• To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to refuge work.
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
• To ensure the efficient use of resources at all times.
• To support volunteers in the delivery of BSWA services.
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
• To participate in the development and annual appraisal of a personal individual development plan with the line manager.
• To participate in 24 hour on call cover and provide emergency cover.
• To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application

Refuge Project Worker

Hours of Work: 18.5 hours (some out of hours & on call work will be required)

Salary: £24,982 Pro Rata

Job Purpose:  To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

Responsible To: The Refuge Manager

Duties and Responsibilities

Administration:

• To work within BSWA’s administrative and financial systems.
• To ensure that adequate records are kept for all service users.
• To keep accurate records of financial transitions in line with BSWA’s procedures.
• To ensure that Health and Safety records are kept up to date.
• To monitor and evaluate the refuge service via various methods including feedback from service users and by producing statistical information.
• To keep inventories of all refuge contents.
• To contribute where appropriate to the preparation of returns for funders.

Support Work:

• To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.
• To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.
• To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.
• To identify and make links with existing projects and community services and to develop joint services where appropriate.
• To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.
•  To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness.
• To assist women in making claims for any welfare benefits that they may be entitled to.
• To ensure that appropriate applications are made for re-housing.
• To accompany women as appropriate and agreed by your line manager, to case conferences and meetings that may affect their own and/or their children’s welfare.
• To make representations, as appropriate and agreed by your line manager, to external bodies in support of women and children.
• To keep the refuge ‘welcome pack’ up-to-date.
• Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by:

1. maintaining BSWA communication records
2. following safety procedures
3. carrying out risk assessments in conjunction with your line manager
4. attending team and project meetings

• To attend in-house training.
• To attend support and supervision sessions with your line manager.
• To participate in multi-agency work and to develop a professional working relationship with external agencies.
• To contribute towards your project’s quarterly Management Committee report.
• To be involved in the Annual Review process.

Premises and Equipment:

• ·To take referrals and welcome women and children into the refuge.
• To ensure that the appropriate agreements related to tenancies are completed.
• To ensure that the appropriate agreements related to support are completed.
• To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.
• To report to your line manager any difficulties in relation to the collection of rent and other charges.
• To ensure that any house rules are read and understood by new tenants and that all residents comply with them.

Training:

• To identify and attend training relevant to the post in agreement with your line manager.

• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users.
• To raise awareness of the impact of domestic violence on women and children and of the BSWA services.

General:

• To maintain the confidentiality of the women, young people and children using the service and in all matters relating to the organisation.
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.
• To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to refuge work.
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
• To ensure the efficient use of resources at all times.
• To support volunteers in the delivery of BSWA services.
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
• To participate in the development and annual appraisal of a personal individual development plan with the line manager.
• To participate in 24 hour on call cover and provide emergency cover.
• To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application.

Support Line Officer

We’re looking for highly motivated, resilient and customer focused individuals to fulfil the role of Support Line Officer.

Position: Support Line Officer

Location: Homebased, U.K Nationwide

Hours: 28 or 35 hours per week (various positions available) All roles to be worked over the full 7 hour days including weekend and bank holidays.

Salary: £25,000 per annum FTE (Pro rata for part time roles) (inner London weighting £3,299 per annum FTE (pro rata for part time roles) or outer London weighting £1,755 per annum FTE (pro rata for part time roles) may be applied in accordance to where you live) 

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 6 February 2022

Interview Date: Week commencing 14 February 2022

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

As part of the Customer Care and Support Line team, you will play an integral role in providing consistent, high quality information and support for people affected by stroke, both in the immediate aftermath of their stroke and long into their recovery journey.  You will also respond to enquiries from healthcare professionals and members of the public.

This role delivers both our Stroke Helpline and Stroke Association Connect products.

This is a challenging and fast paced, yet highly rewarding role, requiring a high degree of resilience, flexibility and attention to detail.

Due to the nature of the role you would be expected to work flexibly on a shift basis (with availability to work between 8am-6pm), including some Saturdays and Bank Holidays.

Key responsibilities will include:

• Providing information and support to people affected by stroke, professionals and the public, making both inbound and outbound contact in writing and over the phone.
• Ensuring the practical and emotional needs of beneficiaries are identified and addressed through a range of channels including telephone, letter, email and social media.
• Connecting new beneficiaries to our charity, helping them to self-manage by making them aware of the support available
• Working collaboratively with colleagues across the Customer Care and Support team to provide an outstanding and personalised customer experience
• Working with colleagues across the organisation to deliver value to our customers and to realise our corporate objectives

About You

As Support Line Officer you will have:

• Experience of working in a helpline/information provision setting or of working directly with people affected by stroke.
• Experience of providing high quality support and evidence-based information to others, verbally and in writing.
• Excellent listening skills and the ability to provide empathy and deal with calls who may be distressed or angry while remaining emotionally resilient.
• Access to a quiet and confidential space to work from.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.  Please also state the reference number and the amount of hours you are applying for CE83 28 hours per week or CE84 – 35 hours per week

To fulfil the requirements of the role you must abide and have the right to work in the U.K.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Support Line Advisor, Support Line Officer, Support Line Contact Centre Advisor, Helpline, Information and Advice, Advisor, Health Advisor, Customer Service Executive, Customer Service Advisor, Customer Service Assistant, Customer Service Operator, Customer Service Call Centre, Helpline Advisor, Call Centre Operative, Call Centre Worker, Contact Centre Advisor, Customer Service Contact Centre Advisor, Customer Service, Contact Centre, Call Centre, Telecare Centre Advisor.