Ref: SWLHS-0821                                      

At Thames Reach we are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to deliver high quality, effective services to vulnerable people.

We are looking for an enthusiastic Support Worker to join the team at Lambeth High Street.

This is a fantastic opportunity for someone who is keen to develop their knowledge and skills and play a role in shaping the provision of our support work.

The focus of your work will be to support and encourage clients to become more independent, maximise income, reduce arrears and increase move on and throughput in the hostel. You will ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims.

This will require you to be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes. 

You will be:

• organised and efficient in your work
• excellent at communicating and problem solving
• confident in your ability to support clients
• competent at using a computer and a range of software packages
• committed to developing your knowledge and skills
• responsive and flexible to the needs of the team and the clients

As well as a great working environment, we also offer:

• Support to develop your case working skills and specialist knowledge.
• 6.5% employer & 1.5% employee contributory pension scheme, tuition aid and role-specific training.
• 29 days holiday and 8 paid bank holidays.

Closing Date: Tuesday 17th August 2021

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website.

Richmond Borough Mind is a vibrant local charity that has been supporting and providing services for adults affected by mental health problems and their carers for over 60 years. 

Our out of hours crisis service, Journey Recovery Hub, has been running since December 2019. The service provides support to those suffering from mental health problems, aiming to prevent escalation, reduce isolation, increase independence and self-management and improve mental health and wellbeing.

This is an exciting role in a newly extended service, which aspires to achieve the above aims. We are looking for highly motivated, caring individuals, who have knowledge and experience of supporting vulnerable adults to increase their independence and develop self-management strategies.

The successful applicant will have an understanding and empathy for people with mental health needs and will be used to working in a team of staff and volunteers.  You will need to have clear project management skills, and be self-motivated, a good communicator and be able to prioritise and manage your time effectively. 

You will be required to work face to face in our Kingston Hub and/or our Richmond Hub. The work will be delivered in a shift pattern over evenings and weekends including Bank Holidays.

Richmond Borough Mind values diversity and difference.  We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.

Successful candidates will be required to complete an enhanced DBS.

Benefits of working for RB Mind:

• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
• Bonus 1 day of annual leave per year over the festive period (subject to Trustee approval) [pro rata]
• Paid time off for medical appointments
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Staff away days and socials
• Access to shared resources and training opportunities via Mind Federated Network

Recruiting for a Support Worker to join our Mental Health Service in Tabard Court!

GBP 22,360 per annum, working 40 hours per week full time, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Support workers at Tabard Court will work within a multi disciplinary team, providing support to customers with a range of mental health needs and who have had contact with the Criminal Justice System. This will include support with emotional, social, physical & domestic needs. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality, evidence based care and risk management strategies. You will be highly motivated and committed to continuous professional development.
You will work flexibly to respond to emerging needs and effectively address the needs of the customer group. This role will include shift working including : weekends, bank holidays, late shifts and regular sleep in duties.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where customers have not yet developed the skills, to ensure they enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain digital and physical records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Relevant specialism experience

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for a Support Worker to join our Homelessness and Complex Needs in Lambeth!

GBP 22,568 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

The service provides specialist support to our customers in a range of areas including: borderline mental health issues, histories of complex offending and anti social behaviours, substance misuse issues, survivors of domestic violence and rough sleepers.

We work with some of the most complex and challenging people in the UK and every working day presents interesting - and unusual - incidents, situations and activities. Many of our customers will have been through the cycle of homelessness several times before, so a successful candidate will require an unquenchable can-do attitude and a healthy capacity for patience.

Given the complex traumas experienced by our customers we are ideally looking for emotionally resilient candidates that have some experience in dealing with complex and challenging behaviours and/or are interested in developing a therapeutic and psychologically informed approach and environment.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/ domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:
Essential:

- NVQ Level 3 or equivalent experience in the social care/charity sector
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Are you highly motivated and looking for a challenge?

Do you want to end homelessness and make a positive difference to people's lives?

Thames Reach are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to achieve the highest standards and effectiveness in delivery of our services.

We are looking for an enthusiastic Support Worker to join the team at Thames Reach Greenwich to work with people with history of offending, and may also have mental health or substance misuse issues.

The focus of your work will be to support and encourage residents to become more independent, maximise income, reduce arrears and increase move on to step down and out of the housing pathway to more independent accomodation. You will ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims.

This role would suit:

• People with an understanding of how to support people to manage and sustain their licences and engage positively with CMHT, Probation and drug services (local community).
• People with experience of supporting and motivating people to engage with health services, employment, training and education.
• People who are able to establish and maintain positive and effective working relationship with other agencies such as referral agencies, benefit services.
• People who have a good understanding of how to work as team, and share their knowledge and good practice with their colleagues, and volunteers
• Those with strong administration experience.

You’ll be:

- Organised and efficient in your work

- Excellent at communicating and problem solving

- Confident in your ability to support clients

- Competent at using a computer and a range of software packages

- Committed to developing your knowledge and skills

- Responsive and flexible to the needs of the team and the clients

As well as a great working environment we also offer:

- 6.5% employer & 1.5% employee contributory pension

- Development opportunities

- 29 days annual leave plus bank holidays.

- Reimbursement of the cost of annual eye test

- Season ticket/cycle loan

- Flexible Working

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website.

Support Worker

Our client's Dementia Support service involves dedicated members of staff giving one to one support, information and guidance to people with dementia or their carers and wider family or friends, to help people understand dementia, cope with day to day living with dementia and prepare for the future.

Are you someone who can work well as part of a team and is passionate about improving the quality of life for people living with dementia? Then take the first step and apply today.

Support Worker Responsibilities:

As a Dementia Support Worker you will have the rewarding opportunity to provide support and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.

You will offer support and guidance to your clients in a variety of ways, whether in the client's own home, at service offices or at other locations, face to face, by phone, letter or email. You will also assist service users to access other services, providing signposting and referrals, as well as facilitating peer support groups and other group activities.

Support Worker Requirements:

Our client is looking for an individual who possesses NVQ level 3 (or equivalent) with an understanding of dementia and the needs of those living with dementia and their carers. Your ability to assess client needs along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service.

To be successful in this role you will have excellent non-judgmental communication skills as well as strong organisational and time management skills in order to manage your caseload of clients effectively. The role requires you to work with specifically South Asian clients so you will need to be able to speak one or more of the following languages, Bengali, Urdu and Gujrati. They are looking for an individual who is passionate about working to tackle the limitations faced by B.A.M.E groups in the borough.

About our client:

They are the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Support Worker
Location: Community based covering the London borough of Redbridge. Will also be required to work from home.
Contract Type: Permanent
Hours: Part Time, 28 per week
Salary: £16,290.40 - £17,282.40 actual per annum (depending on skills and experience) (+ London Allowance of £2,880 if applicable)

Closing Date: 10 August 2021
Interview Date: TBC (via Zoom)

You may have experience of the following: Dementia Support Worker, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Dementia Adviser, Mental Health, Dementia, etc.

Ref: 101 448

Recruiting for a Support Worker to join our Mental Health Service in Tower Hamlets!

GBP 22,568 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Teresa House and Hamlets Way provide supported accommodation for customers with mental health needs who require a high level of support. Teresa House is a high support, fast stream mental health service, from which customers are expected to move on within two years. Hamlets Way is a high support, slow stream mental health service with customer move on expected within four years. Each service is made up of 16 units and operates 24 hours a day. The role requires shift working including weekends and evenings, but there are no sleep ins required at the service.

Job Overview:
Hamlets Way is a supported living accommodation, which has a heavy focus on supporting customers with enduring mental health care needs. We provide 24hr high support to 24 customers both female and male. Our building is a purpose-built across two floors, offering customers individual self contained flats and the use of shared communal facilities and gardens. The service is commissioned by the London borough of Tower Hamlets.

As a support worker you will play an integral role in developing effective support and risk management plans. You will also support customers with all aspects of their day to day living including; social and physical activities, medication, shopping, personal care, meal time preparation and managing finances.

Key Responsibilities:
- To work on a rota based shift pattern which includes working early (8-4pm) and late (2-10pm) shifts 5 days a week
- Support customers with dignity and respect in all aspects of their day to day living including; social and physical activities, medication, shopping, personal care, meal time preparation and managing finances
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Undertake medication support with customers in line with their support needs.
- Work with local community mental health teams and other relevant professional bodies to related to customer support
- To develop and produce creative customer activities to support in house customer engagement and enhance recovery
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activities to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:
- Experience working in mental health
- Experience working in a CQC registered setting
- Experience of delivering personal care / assistance

For the full job description, please visit the Look Ahead website.

Recruiting a Support Worker to join our Homelessness service in Southwark!

£22,568 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Manor Place Hostel and David Barker House, provide supported housing for individuals with a history of homelessness and complex needs. This vary from ex-offending, substance misuse, mental health, domestic violence, etc. Manor place Hostel is a service which accommodates 34 woman with various complex needs including primarily mental health, substance misuse and domestic violence. David Baker House accommodates 45 males with various complex needs of support including mainly ex offending, mental health and substance misuse. Both services provide 24/7 support helping customers with their day to day life's skills and supporting them towards independent living. Many of our customers come from a background of homelessness making their trust in the people and professionals very low. The majority of our customers have complex needs and a dual-diagnosis, meaning that they are struggling with more than one of the criteria previously mentioned. The two hostels are based near Southwark and Kennington Station with a workable distance between both.

Job Overview:

To enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.

As a support worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they enter the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.

You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

Key Responsibilities:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:
- Experience working in homelessness

Interviews taking place 14th August 2021.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for a Support Worker to join our Young People and Care Leavers in Milton Keynes!

GBP 20,000 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Milton Keynes Young Peoples Service is for people aged 16 - 21 with the capacity to support 58 customers at any one time. The service provides a high level of support to young people with a variety of complex support needs and backgrounds including being care leavers, looked after children, unaccompanied asylum seeking children's as well as those that have had previous placement or family breakdowns. The service is compiled of 5 properties, the largest capacity at one site being 16 units.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/ domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Essential:

- 1-year experience with Young people aged 16+

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for a Support Worker to join our Mental Health Service in Tower Hamlets!

GBP 22,568 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

- To work on a rota based shift pattern which includes working early (8-4pm) and late (2-10pm) shifts
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Undertake medication support with customers in line with their support needs.
- Work with local community mental health teams and other relevant professional bodies to related to customer support
- To develop and produce creative customer activities to support in house customer engagement and enhance recovery
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Support Workers – Learning Disability and Autism
Rate: £10.85 per hour
Hours: Full-time and part-time
Location: South West London

Generate is a vibrant charity dedicated to providing person centred support to people with learning disabilities and autism.

We are looking for full and part-time Support Workers with a positive ‘can-do’ attitude to support people to achieve their life goals such as employment, education and housing, to connect to and engage with their community and to maintain good health and wellbeing.

The successful candidate will be Adventurous – Friendly – Encouraging - Supportive of relationships - Respectful and Resourceful.

You will be required to work flexibly and will be expected to be available evenings, weekends and public holidays.

The closing date for applications is 27th August 2021.
Interviews days TBC

TO APPLY AND FOR MORE INFORMATION

Please click ‘Apply’ to be redirected to our website, where you can view the full Job Description and full details on how to complete your application.
Please note, you are not applying at this stage.

All applicants are required to complete an enhanced DBS check and provide 2 references.

Generate is committed to equality and valuing diversity.

No agencies please.

Prospectus is pleased to be partnering a homelessness charity whose mission is to build home, enable lasting change and end homelessness for people in East London. They are looking to recruit a temporary Support Worker to support a caseload of client with complex needs. This is a temporary assignment for 5 weeks.

As one of their Support Workers, you will be responsible for the service delivery of an effective, high quality, person centred support service to residents with a range of medium to high support needs. You will support a caseload of residents in a Complex Needs service and will work along side Assistant Support Workers, to promote resident engagement through the development of positive relationships and contributing toward the promotion of a fulfilling, safe and inclusive environment.

To be successful, you will have demonstrable experience and understanding of a range of approaches appropriate to working with challenging behaviour including current drug and/or alcohol use, antisocial behaviour and complex needs. You will have previous experience of working with a caseload of client in a trauma-informed way combined with the ability to produce and approach referrals, needs and risk assessment and building positive reports with residents, colleagues and stakeholders. Knowledge and understanding of the issues affecting supported housing and vulnerable adult groups is essential.

To be considered, you must be available to start immediate and be in possession of a fully enhanced DBS (Adults), issued within one year or registered to the online update service. You must be willing to work Early and Late shifts across a 7day rota.

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below.

Recruiting for two Support Worker to join our Homelessness and Complex Needs service in Tower Hamlets!

GBP 22,568 per annum, working 40 hours per week full time, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

To enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers to move on from the service through their identified move on pathway liaising with Southwark and Clearing House.
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Engage in learning and development activity to increase knowledge and skills
- Ability to defuse challenging behaviour with awareness of personal safety.
- Adhere to Look Ahead's Policies and Procedures
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Desirable:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for 2x Support Worker to join our Complex Needs Services in Westminister!

GBP £22,568 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

The post holder will work at Edward Alsop Court Hostel a support accommodation service for men with complex needs supporting men with complex substance use, mental and physical health and offending behaviours, and those who are nearing their end of life. The project offers 24 hour high support providing 79 bed spaces. Support is delivered by a team of Support Workers, Specialist Support Workers and Night Support Workers.

The service sits in the heart of Westminster. Westminster is a high profile borough, with extensive network partners in ending homelessness and understanding of the needs of entrenched rough sleepers. Westminster offers extensive training opportunities and the service provides good work experience for psychology or social worker graduates. Edward Alsop Court Hostel works in partnerships with Westminster Council, The Passage, The Connection at St.Martin's, St.Mungo's, Turning Point, CGL, SLAM and other specialised services. The team works closely with each resident to secure appropriate longer term accommodation from the beginning of their stay.

The ideal candidate will have good knowledge and understanding of homelessness and demonstrate the ability to manage a complex group with dynamic needs. We are looking for someone who is energetic, enthusiastic, non-judgemental, a team player, thrives on working under pressure, providing effective crisis intervention, able to assess the needs and risks of clients, demonstrate good problem solving skills, and can demonstrate excellent networking and partnerships. They will have excellent communication skills (both verbal and written) and will be good at using their own initiative. The post holder will receive regular supervision and casework management sessions and monthly reflective practice sessions.

Key Responsibilities:

- Undertake key-working responsibilities for a service-user caseload assigned by the Team Leader/ Manager
- Empowering and providing holistic support to service-users with high complex needs, specifically; single homeless people with mental health and substance misuse problems, dual diagnosis and forensic histories
- Building working relationships with local authorities, health trusts the local community and local police to support our service-users
- To induct new clients in line with the service policy
- To complete onward referrals to identified move-on and support clients to prepare effectively for move on
- To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment
- Reporting safeguarding issues efficiently using Look Ahead protocol policies and procedures
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that service-users enjoy a high quality of accommodation
- Advising service-users on benefits and financial difficulties
- Conducting face to face interviews and assessments to assess service-users suitability for the service
- Supporting service-users to set personalised goals in the form of a support plan
- Ensuring ongoing assessment and management of risk assessments with service-users
- Involving service-users in the development, design and delivery of the service
- Maintaining service-users rent accounts, and ensuring their rent accounts are managed and kept up to date
- Conducting Health & Safety checks
- Assisting the team in meeting occupancy targets by proactively preparing properties to be re-let
- To ensure that rental income is maximised by filling voids promptly and in line with the service's policy
- To liaise with Housing Benefit and the Department of Work and Pensions to ensure that clients and the Hostel receive all monies due to them
- To maintain a high standard of record keeping and keep all financial and administrative systems up-to-date and in line with policy
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Adhere to Look Ahead's Policies and Procedures

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team and has the ability to manage a diverse workload on an independent basis
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Managing complex and difficult situations in relation to people
- Personal experience of homelessness or a sound understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing appropriate services for their needs

Desirable:

- Offending behaviours
- Substance misuse and addiction
- Mental health issues
- Other relevant professional memberships and/or specialist qualifications

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.