Recruiting a Support Worker to join our Homelessness and Complex Needs service based in Southwark!

GBP 22,568 per annum, 40 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Manor Place Hostel and David Barker House, provide supported housing for individuals with a history of homelessness and complex needs. This vary from ex-offending, substance misuse, mental health, domestic violence, etc. Manor place Hostel is a service which accommodates 34 woman with various complex needs including primarily mental health, substance misuse and domestic violence. David baker House accommodates 45 males with various complex needs of support including mainly ex offending, mental health and substance misuse. Both services provide 24/7 support helping customers with their day to day life's skills and supporting them towards independent living. Many of our customers come from a background of homelessness making their trust in the people and professionals very low. The majority of our customers have complex needs and a dual-diagnosis, meaning that they are struggling with more than one of the criteria previously mentioned. The two hostels are based near Southwark and Kennington Station with a workable distance between both.

Job Overview:

To enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.
As a support worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they entre the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.
You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for a Support Worker to join our Homelessness and Complex Needs Service in Westminster!

GBP 22,568 working 40 hours per week, plus 25 days Annual Leave (Pro-Rata), Pension schemes, Staff discounts, healthcare and more. This is a 4-6 month Fixed Term Contract.

Edward Alsop Court provides accommodation for men over 50 with complex needs around health, mobility, alcohol use, or personality disorder. There are 15 self-catering beds for men over 35 with low needs, to prepare them for independent living. Specialist support is provided around re-offending behaviour, mental health issues, and substance misuse. EAC implements and promotes supporting people out of homelessness, particularly those with complex trauma or a diagnosis of personality disorder.

Job Overview:
The service sits in the heart of Westminster. Westminster is a high profile borough, with extensive network partners in ending homelessness and understanding of the needs of entrenched rough sleepers. Westminster offers extensive training opportunities and the service provides good work experience for psychology or social worker graduates. Edward Alsop Court Hostel works in partnerships with Westminster Council, The Passage, The Connection at St.Martin's, St.Mungo's, Turning Point, CGL, SLAM and other specialised services. The team works closely with each resident to secure appropriate longer term accommodation from the beginning of their stay.

The ideal candidate will have good knowledge and understanding of homelessness and demonstrate the ability to manage a complex group with dynamic needs. We are looking for someone who is energetic, enthusiastic, non-judgemental, a team player, thrives on working under pressure, providing effective crisis intervention, able to assess the needs and risks of clients, demonstrate good problem solving skills, and can demonstrate excellent networking and partnerships. The post holder will receive regular supervision and casework management sessions and monthly reflective practice sessions.

Key Responsibilities:
- Undertake key-working responsibilities for a service-user caseload assigned by the Team Leader/ Manager
- Empowering and providing holistic support to service-users with high complex needs, specifically; single homeless people with mental health and substance misuse problems, dual diagnosis and forensic histories
- Building working relationships with local authorities, health trusts the local community and local police to support our service-users
- To induct new clients in line with the service policy
- To complete onward referrals to identified move-on and support clients to prepare effectively for move on
- To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment
- Reporting safeguarding issues efficiently using Look Ahead protocol policies and procedures
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that service-users enjoy a high quality of accommodation
- Advising service-users on benefits and financial difficulties
- Conducting face to face interviews and assessments to assess service-users suitability for the service
- Supporting service-users to set personalised goals in the form of a support plan
- Ensuring ongoing assessment and management of risk assessments with service-users
- Involving service-users in the development, design and delivery of the service
- Maintaining service-users rent accounts, and ensuring their rent accounts are managed and kept up to date
- Conducting Health & Safety checks
- Assisting the team in meeting occupancy targets by proactively preparing properties to be re-let
- To ensure that rental income is maximised by filling voids promptly and in line with the service's policy
- To liaise with Housing Benefit and the Department of Work and Pensions to ensure that clients and the Hostel receive all monies due to them
- To maintain a high standard of record keeping and keep all financial and administrative systems up-to-date and in line with policy
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Essential:
- Managing complex and difficult situations in relation to people
- Personal experience of homelessness or a sound understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing appropriate services for their needs

Desirable:
An understanding of:
- Offending behaviours
- Substance misuse and addiction
- Mental health issues
- Other relevant professional memberships and/or specialist qualifications

For the full job description, please visit the Look Ahead website.

Recruiting a Support Worker to join our Mental Health service based in Richmond!

GBP 22,360 per annum, 37.5 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Richmond Mental Health Accommodation Pathway supports people with complex and varying mental health illnesses living in the Borough of Richmond. We are currently recruiting for a Support worker to be based in the High Support Service in Teddington, part of the Richmond MHAP group of services. There are currently 12 customers living with a range of mental health conditions and complex conditions such as drug and alcohol misuse. Day to day duties include, but not limited to: developing and support customers to achieve recovery goals and reduce risks, support with medication, developing group activities, supporting with appointments, getting people ready to live on their own in the community.

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Senior Support Worker/Team Leader/ Contract Manager. Creatively working to engage with customers.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Promote positive risk taking.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Building supportive, trusting relationships with customers.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team and policies
- Undertake housing management duties in line with relevant HM contract.
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

ABOUT WLM

WLM’s mission is to empower positive change.

WLM has been working in the community in London since 1887. We currently work in Lambeth, Southwark, Westminster and Islington providing a range of services including supported accommodation for ex-military personnel, a residential care home for men managing an addiction to alcohol, an approved premise for men coming out of prison, advice and support for people experiencing homelessness, affordable and accessible counselling in the community, and financial resilience services.

WLM is a values-led organisation. Our people are the heart of what we do. We have recently embarked on developing an asset-based approach in partnership with Mayday Trust building on our work embedding recovery and psychologically informed approaches.

ABOUT THE SERVICE

WLM The Haven is a CQC registered care home for men managing an addiction to alcohol.  It offers long-term care and accommodation, providing a stable environment using a harm-reduction approach.

The primary aims of the service are to address health, wellbeing and accommodation needs of residents using a Strength and Asset-based approach. We focus on strengths not what’s wrong. Staff and volunteers encourage residents to participate in activities that are of interest to them. We also encourage residents to develop or renew positive relationships where possible with their families and the wider community.

ABOUT THE ROLE

The role of a Support Worker is to provide excellent person-centred care ensuring residents are treated respect and dignity. This will involve promoting equality, diversity and resident rights, and assisting to create an effective and safe day-to-day environment.

The role requires the ability to work a shift rota, which will include working at nights, weekends and bank holidays.

In return WLM offers a competitive salary, generous annual leave (27 days on appointment, rising to 30 days after 5 years continuous service), staff benefits including interest free season ticket loan and group personal pension plan.

Please refer to the job description for additional information on the responsibilities and duties of the role.

HOW TO APPLY

• Please visit our website for the job description and to apply.
• Please note an Enhanced DBS certificate is required for the role.
• Interviews will be held as applications are submitted and before the closing date below so please apply early.
• The closing date for applications is midnight Friday 23rd April 2021.

Please ensure that all documents submitted to WLM are in either MS Word document or PDF format. If you are using the Pages application on an Apple device, you will need to change the document to one of these formats.

Recruiting for a Housing Lead Specialist Support Worker to join our Homelessness and Complex Needs Service in Tower Hamlets!

GBP 23,500 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:
Hackney Road Project provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).

Hackney Road Project implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach which was developed to support people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. However, its application is far broader than only homelessness. It considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

You will provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Provision of care and support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. Post holders will deliver trauma informed and asset based support to a caseload of up to 6 service users with needs aligned to their specialism - caseload is subject to change depending on the service needs.

Key Responsibilities:
- Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere
- Leading on Move on
- Leading on care packages and transition plans for customers when exiting the service
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- To uphold all health and safety responsibilities within relevant policies and local protocols

Person Specification
- Embraces a Psychologically Informed approach
- Is capable of maintaining unconditional positive regard
- Views challenging behaviour as a support need
- A strong specialist support worker with excellent interpersonal skills
- At ease in directing others, is assertive and independent minded, will challenge others, and skilled in resolving conflict
- Drives change, enjoys dynamic diverse environments and demonstrates entrepreneurialism, creativity and innovation
- Demonstrates significant confidence and high levels of self-esteem
- Demonstrates significant levels of emotional resilience and a positive attitude

Essential:
- Up to NVQ Level 3 or equivalent in a relevant area (e.g. psychology, Health and Social Care, Mental Health) OR experience in the social care/charity sector
- Experience building and develop strong professional partnerships with external providers aligned to their specialism

For the full job description, please visit the Look Ahead website.

Recruiting 6 x Support Workers to join our Learning Disabilities service based in Bexley!

GBP 22,561 per annum, 40 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Wadeville is a care home providing 24 hour care and support to people living with learning disabilities, mental health and physical disabilities across our registered & support living service. We are a 26 bedded service in London Borough of Bexley.
At Wadeville we strive to deliver the best possible care to the residents based on their individual needs. The residents and their families work closely with the management and local authority via regular meetings to help us put together person centred plans and ideas of what the residents would like whilst we support them.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Undertake personal care duties
- IT skills essential

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

At Thames Reach we are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to deliver high quality, effective services to vulnerable people.

We are looking for enthusiastic Support Workers to join the team at Acre Lane, our project in Lambeth. Acre Lane and Clarence Avenue form part of Lambeth’s Vulnerable Adults Pathway, accommodating clients with a mix of support needs.

This is a fantastic opportunity for someone who is keen to develop their knowledge and skills and play a role in shaping the provision of our support work.

The focus of your work will be to support and encourage clients to make positive changes to their lives. You will ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims.

This will require you to be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes. 

 You’ll be:

• organised and efficient in your work
• excellent at communicating and problem solving
• confident in your ability to support clients
• competent at using a computer and a range of software packages
• committed to developing your knowledge and skills
• responsive and flexible to the needs of the team and the clients

 As well as a great working environment we offer:

• Support to develop your case-working skills and specialist knowledge.
• A contributory pension scheme, tuition aid and role specific training.
• 29 days holiday and 8 paid bank holidays.

 Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website.

At Thames Reach we are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to deliver high quality, effective services to vulnerable people.

We are looking for an enthusiastic Support Worker to join the team at Martha Jones House, our hostel in Vauxhall.

This is a fantastic opportunity for someone who is keen to develop their knowledge and skills and play a role in shaping the provision of our support work.

The focus of your work will be to support and encourage clients to make positive changes to their lives. You will ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims.

This will require you to be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes. 

You’ll be:

• organised and efficient in your work
• excellent at communicating and problem solving
• confident in your ability to support clients
• competent at using a computer and a range of software packages
• committed to developing your knowledge and skills
• responsive and flexible to the needs of the team and the clients

As well as a great working environment we offer:

• Support to develop your case-working skills and specialist knowledge.
• A contributory pension scheme, tuition aid and role specific training.
• 29 days holiday and 8 paid bank holidays.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website.

• £28,300 per year

• Full time (37.5 hours per week)

• Permanent contract

• Based in Beckenham (home working until restrictions are lifted)

• Two vacancies - One employed by Bromley, Lewisham & Greenwich Mind, One employed by Lambeth and Southwark Mind

Bromley, Lewisham & Greenwich Mind and Lambeth & Southwark Mind are highly regarded local charities, helping people to be mentally healthy and working together with those experiencing mental health problems to improve their quality of life. 

We are seeking two Suicide Bereavement Support Workers (one employed by each organisation) to play a key role in the delivery of a new suicide bereavement support service across the six Boroughs of South East London. The suicide bereavement service will support people through some of the most difficult experiences of their lives, and in doing so has the potential to be truly life-changing.

The service is a collaboration between the three local Minds in the area and South London & Maudsley NHS Foundation Trust. 

With experience providing support to people who have experienced bereavement, you will need to demonstrate that you have good assessment and support planning skills, communicate effectively and can provide person-centred and culturally relevant support.

We recognise the importance and benefits of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from Black, Asian and Minority Ethnic (BAME) backgrounds

• Disabled people

• People with diverse sexual orientations and gender identities

• Young people

We are committed to meeting the reasonable adjustments of disabled people.

We always welcome applications from people with lived experience of mental health problems.

Staff benefits include a matched contribution pension scheme and 25 days' holiday.

Successful applicants will be expected to undergo an Enhanced level Disclosure and Barring Service (DBS) check.

Closing date: Sunday 18th April

Likely interview date: Week beginning 3rd May

More details and an application form can be downloaded from our website

Recruiting a Waking Night Support Worker to join our Young Peoples service based in Hounslow!

GBP 16,770 per annum, 30 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Key Responsibilities:

- Ensure the welfare of customers providing emotional and practical support to customers who are in distress, in crisis or require medical assistance such as emergency first aid or the intervention of medical professionals
- Remain calm and professional when dealing with emergencies and incidents following the reporting procedures and completing the required paperwork
- Ability to work empathically and compassionately with customers who present with complex needs such as mental health, substance misuse, safeguarding and physical health support needs
- Ensure the safety and welfare of customers by implementing and monitoring the visitors' procedure, preventing unauthorised access to the service
- Conduct health and safety checks and patrols around the building and exterior reporting repairs and any Health and Safety issues
- To undertake patrols and security checks of the building and exterior, monitoring CCTV, addressing any antisocial behaviour and completing the relevant reports
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Provide concise and clear handovers to the team highlighting any incidents or issues during the night and any follow up actions to be completed
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting Full/Part Time Waking Night Support Workers to join our Mental Health service in Slough!

We are currently recruiting the following roles:

Part Time Waking Night Support Worker - £14,625 per annum, 30 hours per week, permanent position

Full Time Waking Night Support Worker - £19,500 per annum, 40 hours per week, permanent position

We offer 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Please clearly state in your supporting statement which role/roles you are interested in.

Hope Place is a new supported accommodation service located in Slough comprising 10 self contained rooms with a staff office on site. The service accommodates and support people who experience moderate to high complex mental illness, many of whom will also have a range of additional and complex needs, for example drug and alcohol misuse issues and personality disorders.
Hope Place provides care and support for 24 hours a day, 7 days a week, including Bank Holidays. The service is covered at night by designated Waking Night staff. Support Workers will be required to work on a rota basis, covering early and late shifts, including at weekends and Bank Holidays.
The service has a focus on enabling and utilise customers' skills. Amongst other responsibilities, the successful candidates will support service users to acquire tenancy sustainment and budgeting skills, encourage and facilitate group activities, socialisation, opportunities for training and employment.
Waking Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Key Responsibilities:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Provide phone support to the customers of our sister project Hope House and report to Hope House management accordingly
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem

Skills, Knowledge and Experience
Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

Interviews will start taking place 6th and 7th April 2021.

For more information or to apply please visit our website.

Positive Behaviour Support Worker

We currently have a number of exciting part time vacancies to join our Day Opportunities provision as Positive Behaviour Support Workers! These are a set of newly created roles that will focus on delivering person-centred care to a range of people with Autism and behaviours that may challenge, providing support to offer them the best opportunities.

As a Positive Behaviour Support Worker, you will have a chance to be involved in the implementation of support plans and risk assessments, as well as helping respond to triggers for behaviours that may be of concern. You will also provide emotional support to the individuals, promote decision making, facilitate and participate in a range of social and leisure activities and support them to achieve goals and positive outcomes, helping build self-esteem and confidence.

Positive Behaviour Support Worker Duties:

* Participating in the implementation of Positive Behaviour Support Plans, including

proactive support and responding to triggers for behaviours that may be of concern.

* Observing and reporting subtle changes in behaviour, communicating any changes to line manager and team members.
* Being involved in the assessment and management of risk and follow risk assessments consistently to ensure the safety of the service user and members of the public.
* Providing emotional support to the service user in managing their anxieties and behaviour through coping strategies.
* Recording all incidents and contributing to team discussions around incident analysis and strategies.
* To provide support to people with learning disabilities, autism and behaviours of concern in their own home, in the community or whilst attending a leisure activity at a Centre 404 base.
* To liaise with the service user's family, advocates, and other professionals where appropriate.

Positive Behaviour Support Worker Requirements:

* Track record of providing high standards of service while under pressure with challenging client groups in disciplines such as acute mental health, community care or other.
* Experience of working with vulnerable client groups, including but not limited to people with learning disabilities, autism, and mental health issues.
* Minimum 2 years' experience delivering personalised outcomes and improving the quality of life for challenging client groups.
* Experience of maintaining positive environmental factors, using evidence-based strategies to improve quality of life, and the least restrictive interventions to deescalate behaviours that may challenge.
* Emotionally resilient and composed
* Self-aware and self-reflective
* Good communication skills and IT proficient
* Understanding of autism and/or commitment to learn about this condition and the importance of following structured boundaries to provide consistent support.
* Understanding of key legislation relevant to the care of vulnerable groups including the Mental Health Act and Care Act

Benefits:

* £10.75 per hour
* 30 hours per week
* Bank contracts available

About the Company:

Centre 404 is a friendly, local and thriving charity with an excellent reputation for providing high quality support and services to people with learning disabilities and their families in North London.

If you think that you are suitable for this Positive Behaviour Support Worker role, please apply now!

Closing Date: 9am 15th April 2021