Support worker jobs

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight London. Homeworking can be considered for one day a week in line with Crisis’ Hybrid Working Policy.

Contract: Fixed term contract until end of October 2026

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.

About the role

As an Engagement and Assessment Worker, you will be part of Crisis Skylight London’s Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre. Engagement and Assessment Workers are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis’ services, delivering a high-quality triage and assessment service, and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. You will also manage a small caseload.

Crisis uses a case management approach, and the successful candidate will attend case management meetings, reflective practice, and team meetings. You will also work collaboratively with external partners and Crisis Skylight London’s Coaching and Learning Teams.

About you

To be successful in this role you will have:

• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way.
• Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service.
• Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG.
• Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures.
• Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach.
• Ability to manage a caseload, and successful relationships with external service providers and partners.
• Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams)

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 23 November 2025 at 23:59

Interview date and location: Friday 5 December 2025 (in-person) at Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT

Interview process: Competency-based interview and interview task to Case Study sent to shortlisted candidates prior to the interview

AI in job applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

ID: 1626 Senior Practitioner, LifeSkills Intensive

Service: LifeSkills

Salary:

- Starting at £28,884 FTE per annum, rising to £31,698 FTE per annum (pro rata for corresponding part-time hours).

- Additionally, £480 home-based allowance FTE per annum

Location: Posts available in London and Stockton-on-Tees/Middlesbrough

Hours:  18.5 - 25 hours per week available per role (2 roles available, one per geographical area)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity to join our expanding LifeSkills Intensive team.  You will offer supervision and management oversight to support workers primarily in your geographical area. You will be able to retain your practice experience and hold a small caseload and will be part of a wider supportive LifeSkills team.

LifeSkills supports individuals and families to build their confidence, social networks, financial and employability skills.  LifeSkills Intensive provides 1-1 support to those that are furthest away from employment, education and training.  This service is funded by our corporate partnership with Barclays.

Main Responsibilities:

· To line management and supervise support workers in a specific geographical areas as well as an online offer.

· Support with the management of referrals into the service, both in terms of service promotion and also decision making /allocation.

· To oversee and develop the service offer and ensure that this is having a positive impact.

· To hold a small caseload.

Main Requirements (for details check the job description and person specification):

· Experience of supervising, coaching ,mentoring or supporting practitioners

· A sound understanding of safeguarding issues.

· Strong communication skills and aptitude for building relationships

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service –Enhanced

Benefits:

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holiday pro rata

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the “Redirect to Recruiter” link above and fill out our digital application form

· Closing Date: Monday 1st December 2025 at 23:59

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Claire Berwick or Lisa Handley

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Key Tasks & Responsibilities

1 Provide information, advice and support to parents/carers of disabled children individually and in group sessions

2 Signpost parents/carers to appropriate services for their whole family provided by the statutory sector, voluntary sector and Umbrella

3 Supporting parents/carers to access and engage with services as appropriate

4 To hold a small caseload of families who need early intervention support, providing those families with more intensive support including regular telephone calls, home visits, signposting and attending meetings and appointments with them.

5 To work closely with Umbrella teams, ensuring a smooth handover

6 Develop and maintain strong and effective working relationships with staff working with disabled children and their families employed by other local agencies

7 Develop a high level of knowledge of local services

8 Facilitate a comprehensive range of well supported parent support groups across the area, taking account of geographical and community issues

9 Supporting and directing volunteers to provide peer support and help with group activities

10 Collating and reporting on relevant statistical and other performance information

11 Working with parents/carers to continually improve the service. 

General Responsibilities

1 Manage and organise your own time and activities to ensure tasks are prioritised, and agreed deadlines are met

2 Assist with the marketing and promotion of the service

3 Work closely with Parent /Carer Forums and Information, Advice Support Services.

4 Take an active part in continuing to develop own knowledge and skills relevant to the job, attending training as required

5 Keep clear and comprehensive case notes

6 Maintain confidentiality

7 Support parents/carers and young people to express their views

8 Work with parents to identify and develop new ways of providing effective support to parents, including the use of ICT and social media

9 To contribute to Umbrella service reports and bulletins.

Other Requirements

In accordance with relevant legislation, to take all reasonable care of your health, safety, and welfare and that of other people and premises affected by your work

In discharging the duties and responsibilities set out in the job description to ensure compliance with Equal Opportunities policies and principles.

In order to achieve the objectives of Umbrella, the post holder will need to work flexibly, including out of hours

This is not a full and complete statement of duties and responsibilities, which may be amended in the light of changing needs of parents and carers, after consultation with the post holder

Location: Sheffield

Salary: £31,600 per annum pro rata plus £802 per annum pro rata essential car user allowance

Contract: Fixed term ending 31st March 2027 – funded by the National Lottery

Hours: Full time – 37.5 per week

Closing date: Monday 17th November 2025 at 11.30 pm

Do you have a good understanding of child development and the needs of homeless families and children plus proven experience of supporting parents and children with complex needs? Then join Shelter as a Children & Families Support Worker and you could soon be playing a vital role aimed at minimising the impact of bad housing, homelessness and exclusion in the Sheffield area.

About the role 

With your own caseload of families, you will act as their key worker within our Family Service and support homeless and poorly housed families to defend their right to a decent home. Your primary focus will be on households where some tailored interventions are required around the needs of the children in order to stabilise their housing situation and enable the family to thrive.

Accordingly, you will provide intensive, tailored support as part of a whole family approach in a 1-2-1 setting and through group work. You will also need to regularly visit clients’ homes, schools and community venues across the city and liaise with other agencies in the community in order to provide a co-ordinated service.

About you 

You have knowledge of child development and a strong understanding of homeless children and families, with experience of supporting parents, children and young people who have complex needs.  You also have knowledge of housing, homelessness and ASB legislation and welfare benefits that affect families and the skills to network and gather information as well as advocacy, negotiation and problem-solving skills.

You will need to be able to demonstrate that you have worked within, or understand, a safeguarding framework, are IT literate and have experience of managing a caseload and can prioritise, organise and set boundaries. With a full driving licence, you will have access to a vehicle for work purposes, an allowance and mileage will be paid.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team 

Shelter Sheffield provide housing advice and support to people across the city, with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home and work for systemic changes to prevent homelessness and support over 5000 people every year.

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply 

You are required to submit a CV and a separate supporting statement to the following points of the ‘About You’ section of the job description of no more than 350 words each.  Please provide specific examples following the STAR format and ensure you demonstrate how you address the following knowledge, experience and behaviours throughout your responses:

1. Your knowledge of;

•Child development and an understanding of the needs of homeless families and children

•And homelessness and housing legislation/ASB legislation/ welfare benefits that affect families.

2.  Your experience of;

•Working within a safeguarding framework and be able to demonstrate your role within this.

3.  Your experience of;

•Supporting parents and children with complex needs and developing parent and child activities, including through play.

4.  How you prioritise diversity and have an inclusive and open mindset

5.  How you enable decision making

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Step Down Support Worker to play a pivotal role in our Complex Needs Service in Kingston.

Sounds great, what will I be doing?

We are seeking a proactive professional to deliver person-centred, recovery-focused support across multiple Kingston properties. The ideal candidate will assess referrals, develop SMART support and risk plans, and help service users sustain tenancies, avoid relapse, and build independence. Strong partnership working with external agencies and housing providers is essential, alongside experience in housing management, health access, and promoting social inclusion. The role requires excellent record-keeping, flexibility to meet service coverage needs, and a sound understanding of relevant legislation. You'll represent Hestia positively, support service development, and help service users progress in health, wellbeing, financial stability, and personal goals.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

You bring strong experience supporting individuals with diverse and often complex needs, helping them work towards their goals while managing associated risks. You have a proven track record of delivering high-quality, person-centred support services across a range of needs, promoting empowerment, wellbeing, and independence.

Your in-depth knowledge of welfare benefits, housing options, and statutory duties allows you to provide accurate advice and guidance to service users navigating complex systems. You also maintain a solid understanding of health and safety practices, particularly when working within clients' homes, ensuring both service user and worker safety at all times.

You are skilled in key working, support planning, and risk assessment, enabling you to develop structured, outcome-focused support plans that respond to individual aspirations and changing circumstances. Your understanding of mental health, substance misuse, and related challenges supports effective engagement with clients in a compassionate and solution-focused manner.

Collaborative and professional, you work effectively with external professionals and partner agencies to ensure a coordinated approach to care. You are confident using computer-based systems to record client interactions and maintain accurate records. Committed to continuous improvement, you actively engage in personal development and training, while maintaining a clear understanding of safeguarding principles and how to apply them in practice. Flexible and adaptable, you are willing to travel across the borough to provide accessible, high-quality support.

When will I be working?

You will be working Monday to Friday 09:00 to 17:18

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our  Crisis Alternative Service in Havering.

Sounds great, what will I be doing?

The main purpose of this role is to provide high-quality support and interventions to clients with mental health needs who require early intervention and prevention. The postholder will support clients throughout their time in the service, empowering them with the skills to cope independently, while working in line with organisational values, the ethos of recovery, and principles of co-production. Responsibilities include managing a caseload of clients, delivering group activities and programmes, and clearly communicating the aims, objectives, pathways, and service model to enable clients to fully participate in and co-produce their support. The role also involves helping service users engage effectively with community professionals, developing peer support networks and community-based approaches, monitoring the health, wellbeing, and safety of service users, and contributing to the core work of the service. Accurate and timely administration, referrals, assessments, and service reviews are required, alongside participation in supervision, appraisals, training, and team development activities. Flexibility, initiative, and a collaborative approach are essential to ensure effective service delivery and support for both clients and colleagues.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

The ideal candidate will have lived experience of mental health care pathways, including emergency department attendance, acute admissions, and community mental health services, alongside a solid understanding of the issues affecting individuals with a range of mental health conditions. They will be able to communicate effectively and provide support with dignity and respect, forming and sustaining trusting relationships with service users, carers, peer support workers, and professionals. Strong listening and verbal communication skills are essential to engage appropriately with service users in crisis, colleagues, and external agencies, both in person and over the phone. Knowledge of recovery tools, local mental health and wellbeing support, and the ability to assess needs, risks, and aspirations to provide appropriate signposting are required. The candidate will demonstrate strong prioritisation, time management, and the ability to work dynamically under pressure. Proficiency in IT, including MS Word, Outlook, and internet functions, as well as good literacy and numeracy skills to produce clear written correspondence, is expected. They will have a sound understanding of safeguarding issues and the ability to address them appropriately, work effectively both independently and as part of a team, and support the induction of new peer staff and volunteers. Strong communication, partnership building, and interpersonal skills are essential.

When will I be working?

You will be required to work between 5:00pm – 10:00pm on weekdays and 2:00pm – 10:00pm on weekends. Hours are scheduled on a rolling rota, which includes weekends and bank holidays.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Are you looking for a fulfilling & rewarding career?

Vibrance has exciting opportunities for Minibus Driver to join our Dunelm team in Chadwell Heath. 

Candidates applying must have a D1 Minibus licence.

You will join us on a full-time, permanent basis working 37 hours per week.

Your work be expected to work a mix of days including some weekends. (Part-Time, Relief hours are also available). In return, as our Driver you will receive a competitive salary of £23,582 per annum.

Vibrance is a registered charity supporting adults with additional needs in London and Essex. 

We encourage a working environment that at its core is inclusive, pioneering, and has the highest levels of integrity.

About our Driver role:

As a Driver, you'll be driving adults with special needs to and from our day service and local activities. Creating a warm and welcoming journey for passengers and building professional relationships and trust with parents/carers. You will also be responsible for keeping vehicles clean, roadworthy, and ready for each trip.

The service will cover daytimes and will include leisure activities i.e. swimming, community visits, bowling, museums, local parks/farm trips, in house activities including drama and virtual sessions.

Applicants need to demonstrate a good understanding of the importance of empowerment and choice to individuals and their independence.

You will have excellent communication skills and be able to work alongside a passenger assistant member.

You will have a caring and calming nature.

Be willing to have an enhanced DBS and medical check completed.

Skills and experience of our ideal Driver Community Access Worker:

• A caring, patient nature
• D1 licence licence with no more than 6 points.
• The ability to follow instruction
• Adopt a flexible approach to their work  
• A willingness and desire to develop
• Be a Team Player
• Effective communication skills in written and spoken English
• Desire to want to make a difference

In return for your skills, knowledge, and experience, you’ll enjoy:

• A comprehensive training programme covering core skills
• Generous holiday entitlement
• Pension scheme
• Rewards and recognition for your service
• AIG Lifeworks Work-life Assistance (24 hours)
• Enhanced Maternity & Paternity Pay
• Flexible Working Options (Subject to service requirements)
• Learning & Development
• Mindful Employer
• Positive about Disability
• DBS online applications paid by Vibrance
• Long Service Awards
• Refer a Friend scheme

To join us as our Minibus Driver, please click apply below – we’d love to hear from you!

Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities

Accessibility & Research Support Officer (Women Only)

Location: Barton Seagrave, Kettering, Northamptonshire (hybrid – in-person one day per week)
Contract: Part-time, 3 days per week (Wednesday–Friday)
Salary: £XX,XXX per annum (pro rata)

We’re looking for a highly organised and thoughtful person to provide accessibility and research support to a blind academic researcher working on projects about domestic abuse and gender-based violence.

This is not a typical support role — it’s an opportunity to play a key part in enabling important social research. You’ll help make academic work accessible by assisting with reading, interpreting, and formatting information, supporting communication and admin, and ensuring the researcher can work independently and effectively.

It’s a brilliant fit for someone who enjoys varied, meaningful work, has excellent written English, and values equality, inclusion, and attention to detail.

Key responsibilities:

• Reading and interpreting academic texts, reports, and quantitative data

• Sourcing and reviewing research materials

• Creating and checking accessible Word, PDF, and PowerPoint documents

• Supporting note-taking during meetings and workshops

• Making travel arrangements and accompanying the researcher to events (occasionally)

• Handling confidential and sensitive information with professionalism

We’re looking for someone who:

• Has strong written communication and analytical skills (degree-level or equivalent experience)

• Is confident using Microsoft Office, especially Excel and PowerPoint

• Has an interest in equality, disability rights, or inclusive research

• Is highly organised, detail-oriented, and reliable

• Can work in Barton Seagrave one day per week (Weds, Thurs or Fri)

Desirable skills:

• Experience using academic databases or journal platforms

• Familiarity with data visualisation tools (Power BI, Tableau, etc.)

This is a women-only position, permitted under the Equality Act 2010, Schedule 9, Part 1, due to the sensitive nature of the work.

If you’re looking for a flexible, purposeful part-time role where your attention to detail and commitment to inclusion can make a tangible difference, we’d love to hear from you.

​About the role   

We are looking for an experienced, enthusiastic, and energetic supervisor or team leader to take up a full-time role within our organisation as a Project Supervisor to be part of our small and dedicated team. The role will be based in Southwark as well as potential for wider London working as you will be part several innovative housing projects in London supporting vulnerable households to sustain their tenancies. As well as a team line manager, you will be maintaining and developing partnership with the Council’s housing officers, solicitors, landlords, community services, social prescribers, and mental health support workers to ensure tailored support can be offered for each client. The objectives of these programmes are to avoid evictions, sustain tenancies, increase employment opportunities, improve wellbeing, and increase educational outcomes. You will be working in partnership with other stakeholders such as schools and local authorities to improve family health, build relationships and engage families and individuals and their networks of support.    

About you   

We are seeking an experienced and motivated professional to join our team. The ideal candidate will have a strong background in staff management and project leadership, knowledge of housing polices, and with proven experience working with individuals who have complex needs. 

You will be responsible for managing and developing partnerships, supporting data collection for reports and monitoring, and contributing to quality assurance processes. In addition, you will hold a small caseload, providing direct, holistic support to individuals as part of your role. 

We’re looking for someone who is enthusiastic, self-motivated, and highly organised. You should be confident working independently, with a genuine passion for driving positive change. Strong interpersonal skills are essential, along with the ability to provide holistic support and think creatively to find solutions. 

You will have:

• Experience leading and supervising other support workers, or volunteers, including delegation, training, and mentoring. 

• Ability to monitoring staff performance, and ensuring continuous professional development 

• Demonstratable experience of building and maintaining partnerships with stakeholders, statutory and  community organisations 

• Understanding of housing law, direct experience of working in partnership housing associations, local authorities, homeless organisations and public sector stakeholders  

• Good understanding of policy and procedures related to homelessness, benefits and housing market  

• Experience of organising project delivery and development 

• Experience of writing reports to showcase records and impact 

• Ability to work sensitively and empathetically with people in vulnerable circumstances

About Kineara   

Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.

About the role:

As a Project Worker – Complex Needs, you’ll be at the heart of Single Homeless Project's (SHP) mission to end homelessness in London, working within our short-stay accommodation services that offer safety, stability, and a fresh start for people rebuilding their lives. Each day you’ll work alongside clients who have experienced homelessness and are navigating challenges such as substance use, mental health issues, trauma and physical health concerns. Through trust, persistence and creativity, you’ll help them access and sustain safe accommodation, reconnect with essential services, and take meaningful steps towards lasting independence.

You’ll build strong, consistent relationships that inspire confidence and hope, supporting clients to access healthcare, develop life skills, explore work and training opportunities, and strengthen their sense of belonging in the community. By approaching every interaction with empathy and purpose, you’ll play a key role in creating the conditions for lasting change – helping people not just to move off the streets, but to move forward in life.

At SHP, we don’t just offer jobs – we build careers with purpose. You’ll be part of an organisation that values development and growth, providing opportunities to expand your skills, influence practice, and progress within a sector-leading charity. Your work will help shape better futures for our clients and contribute to SHP’s ongoing journey to challenge inequality and deliver lasting impact for Londoners.

Rota: Monday to Friday: Early shifts (08:00 to 16:00) and Late (14:00 to 22:00) shifts. We consider bespoke and flexible working options, where this can be accommodated within service needs.

About you:

• Experience of working or supporting vulnerable people, rough sleepers or people with mental health, physical health or substance use support needs. 
• A non-judgemental approach to working with people facing multi-disadvantages and the skill to promote a strengths-based approach to case work and person-centred engagement.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives.
• Strong time management skills, ability to manage a caseload of clients, work on own initiative, manage competing priorities and maintain high standards.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 23rd November at midnight

Interview Date: Tuesday 2nd and Wednesday 3rd December online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

About the role:

Single Homeless Project (SHP) and Islington Council are proud to introduce St. John’s Mansions - a brand-new, purpose-built accommodation service that will provide safe, high-quality housing for individuals experiencing homelessness and facing multiple exclusion. This innovative project is backed by the GLA’s Single Homelessness Accommodation Programme (SHAP) 2022–2025, and represents a bold step forward in tackling homelessness across North London. SHP are building a dynamic, compassionate, and forward-thinking team to bring this vision to life. 

St. John’s Mansions will offer 19 beautifully finished self-contained studio flats, designed to support residents in their journey from rough sleeping and emergency accommodation to independent living. With a stay of up to 24 months, residents will receive tailored, high-intensity support to help them build the skills and confidence needed to thrive independently. 

The service will operate 24/7, with a welcoming reception and dedicated staff & clients spaces to enable both structured interventions and spontaneous, meaningful engagement. SHP will be working not only within Islington but in partnership with five North London boroughs - Barnet, Camden, Enfield, Haringey, and Westminster. This is more than just housing – it is a bridge to a better future. In this role, you’ll work closely with adults living in our accommodation, building trusting relationships and supporting them to take positive steps towards independence. Each day brings the chance to empower clients to manage their homes, connect with specialist services, and rebuild confidence, purpose and community in their lives.

About you:

• You bring experience supporting adults through change, helping them set goals, overcome challenges and build independence.
• You stay calm under pressure and respond confidently to complex or crisis situations.
• You work collaboratively with partners and colleagues to create joined-up, effective support for every client.
• You’re organised, proactive and comfortable managing your own caseload and priorities.
• You share SHP’s belief that everyone has strengths, potential and the right to a safe, fulfilling life beyond homelessness.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.

Important info:

Closing Date: Sunday 23rd November at midnight

Interview Date: Wednesday 3rd and Thursday 4th online via Microsoft Teams

Please note there will be a second round of interviews for progressed candidates in service in Islington. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Position: Learning Support Assistant

Ambitious About Autism is a national charity for autistic children and young people. We stand with autistic children and young people, champion their rights, and create opportunities. We run specialist education services, an award-winning employment programme, and children and young people are at the heart of our charity's decision-making, policy work, and campaigning.

(Please note, this role may not meet the criteria for Skilled Worker visa sponsorship) 

In this role, you will work on a 1:1 basis with our autistic learners. You will provide support to learners so that they can access the curriculum whilst also promoting their independence and self-esteem through community-led activities.

School: Ambitious College, Pears Campus, Capital City College Tottenham, N15 4FY
Contract Type: Full time, Permanent (Hours: 9am – 4.30pm)
Salary: £25,837 to £27,165 (based on experience)

About the School:
Ambitious College is an independent specialist day college dedicated to supporting autistic young people aged 16–25. Our educational approach focuses on the individual at all times. We offer a highly personalised curriculum and positively support our learners to acquire new skills and take part in everyday life. We are located within two mainstream further education college campuses: the College of Haringey, Enfield and North East London, and West Thames College, West London.

Through a range of partnerships with local businesses, community groups, and our mainstream college partners, we also offer opportunities to learn in the community. This combined approach – personalised education, positive support, and real work experience – delivers results. It allows our young people to achieve their goals, fulfil their potential, and go on to lead active lives in their community. Ambitious College's values define how we work and ensure that children and young people with autism are at the heart of all that we do.

As part of the Ambitious About Autism team, you will enjoy the following benefits:

• Term-time only role (yet paid across 52 weeks)

• A competitive salary of up to £26,502 with an increase every September

• Free healthy breakfast available every day

• State-of-the-art autism-specific training including person-centred approaches, positive behaviour support, medical training, and understanding sensory needs

• Working with experts in the autism sector with 1:1 meetings and training provided

• Eye test vouchers, season ticket loans, and a cycle-to-work scheme

• Employee Assistance Programme to help you balance your work, family, and personal life

• Continuous professional development including access to coaching and mentoring as well as e-learning and online training courses

Start date: January 2026 

(Please note, the official job title for this role is a Specialist Teaching Assistant)

Ambitious About Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious About Autism is committed to safeguarding and promoting the welfare of children and young people, and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search may be carried out in line with Keeping Children Safe in Education.

The safeguarding responsibilities of the post are as per the job description and person specification.
Whether the post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

Application deadline: 24th November at 9am GMT.

Job Purpose:

Assisting in the resettlement of vulnerable refugees and Afghan evacuees through the provision of advice, guidance, and support.

Key Responsibilities:

Direct Support for Refugees

• Facilitate initial reception and orientation.
• Provide advice on benefits, housing, health, education, and employment.
• Accompany individuals and families to appointments.

Promoting Integration and Independence

• Encourage engagement in community activities.
• Foster empowerment through supportive relationships based on mutual respect and trust.
• Liaise with local authorities and services for smooth registration and referrals.
• Collaborate with stakeholders to ensure access to mainstream services.

Community Engagement and Awareness

• Work with local voluntary and community organisations to foster a welcoming environment.
• Deliver awareness sessions about resettlement schemes to stakeholders.

Monitoring, Evaluation, and Development

• Participate in reviews and development of the resettlement scheme.
• Contribute to monitoring and evaluation processes.

Team Contribution

• Engage in team meetings, staff training, and organisational events.

Person Specification:

Essential Criteria: 

•  Emotional Intelligence & Compassion in Action: 
  - Understands the importance of recognising and managing emotions in oneself and others. 
  - Recognises the value of care and commitment to making a positive impact in relationships and the community. 
   
• Personal Growth and Empowerment: 
  - Acknowledges the importance of feedback and personal growth with a willingness to learn. 
  - Understands the importance of providing others with support to make decisions and grow. 
   
• Organisational Skills: 
  - Manages tasks efficiently, prioritises effectively, and operates professionally in high-pressure situations.
  - Understands the importance of prioritising workload and meeting deadlines under pressure. 
   
• Technical Knowledge: 
  - Has basic knowledge of email and Microsoft Office tools, with limited practical experience. 
   
• Understanding Refugee Needs: 
  - Demonstrates knowledge of and sensitivity to refugee and asylum seeker needs, actively supporting their wellbeing and empowerment.
   
• Adaptability and Problem-Solving: 
  - Recognises the importance of adapting to change and managing multiple tasks. 
  - Recognises issues and seeks guidance to contribute to potential solutions. 
   
• Communication and Collaboration: 
  - Understands the importance of effective communication and collaboration with stakeholders. 
   
• Ethics and Inclusivity: 
  - Understands the importance of ethical behaviour and maintaining confidentiality. 
  - Recognises the value of cultural diversity and the importance of inclusivity. 
   
• The right to work in the UK.
• Full UK Driving licence and access to your own transport.

Desirable Criteria: 

• Previous experience working with refugees and asylum seekers. 
• Experience of working with families and children.
• Experience in delivering workshops or community events.
• Fluency in a relevant community language. 

Other information:

As part of the recruitment and selection process Upbeat Communities will take up two references.

The post holder will be required to undertake an enhanced DBS check.

Please note that in most cases we would expect a new employee to start at the lower end of the salary range listed above (unless an applicant has specialist experience in a comparable role working with refugees and asylum seekers).

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.