Supported Housing Coordinator Jobs in Liverpool

Support Network Coordinator (Midlands and SW)

25hrs per week (0.67 full time equivalent)

Home-based flexible working with travel

Purpose:

Are you adept at bringing people together, inspiring positive action, and passionate about making a difference to people affected by pulmonary fibrosis (PF)? In this vital role you will network, listen and learn, connect and facilitate across your region; bringing people and resources together to drive change. Your work will strengthen a vital network of support to really improve the lives of people affected by PF across the SW and Midlands.

Key stakeholders: Families living with pulmonary fibrosis (PF) Health and care professionals and bodies, APF staff and volunteers Organisers and other members involved in running support groups.

Reporting to: Regional partnerships manager

You will:

1. Extend our reach to the widest range of people with PF and family in the region

• Build mutually supportive partnerships with healthcare professionals and support groups, nurturing systematic referrals to APF wherever possible
• Coordinate outreach to priority clinics and groups with the support of volunteers, especially to those most in need or underserved groups
• Plan and deliver or support regional events to bring stakeholders together, hear the voices of people affected by PF, raise awareness, educate and reach new people, in partnership with colleagues
• Ensure a regular flow of news, stories and images, and that APF information about your region is up-to-date and accurate, including on the APF database, website, magazine and social media, so that more people know about support available

2. Build relationships and networks to work in partnership with and nurture a thriving, comprehensive PF support group network in the region so that everyone affected by PF in the regions has access to high quality support

• Work to address gaps in provision by bringing people together to set up new groups (often healthcare professionals and/or people affected by PF)
• Work to develop and improve support groups through supporting their planning, sharing good practice and nurturing peer support between groups
• Identify potential volunteers and support them to learn about and take up opportunities within APF and support groups

3. Build relationships and networks to work in partnership with key health and care professionals and bodies in the region to enable people affected by PF to access the best possible care and support from the NHS, APF and other relevant providers

• Work to address priority gaps/challenges in provision through influencing at a local/regional level on priority issues in partnership with the Policy and Public Affairs lead, Services leaders, and support groups. Sharing good practice, policy, evidence and being driven by the voices of people affected by PF.

4. Help join the dots between the regions and nationally organised functions of APF for maximum impact on the lives of people affected by PF:

• Use your relationships and networks to understand the key issues for people with PF in the region, sharing this insight to inform the wider work of APF to make it as relevant as possible (information, education, policy and campaigns, volunteering development, communications and research)
• Use resources and partnerships within (and beyond) APF to help address priority needs in the regions, for example to guide and resource support groups, regional campaigns around access to healthcare, education, information, volunteering support, research.
• Support the overall success of our work for example by contributing to planning and strategy development, funding applications, supporting fundraising, monitoring and evaluating APF’s work in your region and ensuring work is on target and on budget

Person Specification

Essential criteria

1. Excellent people skills: able to build rapport, coach and influence 1-2-1 and in groups
2. Able to connect with a wide range of people from a wide range of backgrounds
3. Passionate about tackling health inequality
4. Adept at building strong partnerships and networks (particularly with NHS)
5. Experience of support groups and/or working with volunteers (ideally in a health context)
6. Collaborative in your work with colleagues and partners, able to bring people along with you to achieve your aims and support theirs
7. A highly effective communicator both orally and in writing
8. Excellent facilitation and presentation skills, working with groups and speaking in public to motivate and inspire others
9. An understanding of the many challenges facing patients and carers living with pulmonary fibrosis (personal experience of PF is very helpful but not essential)
10. Confident IT skills for a modern digital workplace, remote working and databases
11. Highly organised in your work, able to plan and manage a range of priorities and drive your own workload
12. Able to work flexibly; can drive and regularly travel across your region, and occasionally elsewhere in the UK, including occasional weekends and evenings
13. Willingness to learn and to use support to manage the challenges of working with people going through very difficult times in their lives

Highly desirable criteria

    14. Experience of co-creation and/or building/supporting networks

    15. An understanding of data protection, safeguarding and fundraising standards

Diversity

Action for Pulmonary Fibrosis strives to be an organisation of equity and inclusion. Pulmonary Fibrosis does not discriminate. Our team should reflect the diverse communities we exist to support. We warmly welcome applications from all candidates irrespective of age, disability, race (including colour, nationality, ethnic or national origin), sex, pregnancy or maternity, gender reassignment, sexual orientation, religion or belief, or marital or civil partnership status.

Terms of Appointment

Contract: Permanent, part-time, 25 hours per week (0.67 full-time equivalent)

Salary Band: £31,000 to £35,000 for full-time equivalent (depending on experience)

Pension: Automatic enrolment to workplace pension, where APF contributes 3%, unless already an active member of a qualifying workplace pension.

Holiday: 25 days per holiday year plus bank holidays and additional discretionary days for the Christmas/New Year break (increases with length of service at 3 and 5 years). Salary sacrifice to buy or sell annual leave. All pro-rated

Location: Remote within Midlands & SW area (laptop provided), with extensive travel across the region and quarterly travel to head office in Peterborough, plus potential occasional travel elsewhere for conferences etc. Hybrid working options available.

Hours: Normal hours are 9.00am to 5.30pm with flexibility to maintain a good work/life balance.

Other benefits:

• Flexible hours
• Option to take ‘time off in lieu’ for extra hours worked.
• Discounted gym membership
• Free membership of our Employee Assistance Package
• Individual training budget

Probationary and notice of termination periods: You will have an initial six-month probationary period during which notice is 1 week on both sides and then extending to two months thereafter.

About The Role
Closing Date: 1st December
Contract: This is a fixed term contract for 2 years.
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
A committed, collaborative team that comprises four highly-skilled disciplines, the Alzheimer’s Society Creative and Brand Engagement team is the home of inspiring creative video, design and copy, strategic impact-focused comms, incredible stories and our strong brand identity.

Now we need a highly proactive, organised and motivated Creative Studio Traffic Co-ordinator to join our talented and busy in-house creative team. There’s never been a better time to come and work with us as we’re at an exciting and pivotal moment at the Society, developing and embedding our new visual identity and strategy to grow our reach. Join us and you’ll play a pivotal role in ensuring our creative team operates effectively, efficiently and delivers consistent high performing creative.

Supporting our Senior Creative Delivery Manager, you’ll have the opportunity to make a real difference. You’ll be developing robust production and delivery processes, supporting scheduling and traffic management, clarifying briefs, prioritising workflow and tracking progress on multiple projects for copy, design and video.

This role is mainly home-based, but you’ll need to get to our London office at least three to four times a month.

Interested? Then apply now with your cv and a cover letter that makes it clear why you’re exactly the person we’re looking for.
 
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people living with dementia.
 
About you

- You’re a highly organised, proactive and motivated team player who loves planning, scheduling, triaging incoming work, projects and briefs.
- You’re experienced working in a busy environment and not phased when it comes to demanding stakeholders, tight deadlines and a busy inbox
- You’re a good communicator who maintains positive working relationships even when pushing back on work and preventing scope creep.
- You like to see a project through from start to finish, and always know the status of your projects.
- You can collaborate with colleagues and senior leaders, be a point of contact for internal project owners, manage freelancers and take direction from our Senior Creative Delivery Manager.
- You thrive on being organised and have an eye for detail when scoping, planning and allocating work.
- You have a positive can-do attitude and can champion the creative team across the Society.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
 
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlining needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.  

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the East Midlands region, which includes:

• Derbyshire
• Leicestershire
• Lincolnshire
• Northamptonshire
• Nottinghamshire
• Rutland

There will be occasional travel around the East Midlands Region and you may be required to travel at short notice for face to face meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the East Midlands, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East Midlands would be valuable.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us. 

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

We currently have an exciting opportunity for an Accommodation Service Manager, based in our Northwest region. You will oversee two Coordinators, with the responsibility for up to 8 safe-house properties in total,  to ensure Service Users are supported effectively, staff are managed well, and internal processes and procedures are followed to a high standard, and that all contractual KPI's and standards are met. Where required, you will also play a role in implementing service and system improvements.

WHO WE ARE

Causeway, the UK-wide charity who believes in the power of lasting change. We take people from existing to living, and empower our service users, including survivors of modern slavery and exploitation, to find their voice and place in society. Since 2005, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year. In 2018, we collaborated with South Yorkshire Police to launch About Face, a trauma-informed programme committed to breaking the cycle of crime, collaborating alongside other organisations such as South Yorkshire Police, Her Majesty’s Prison and Probation Service, amongst many others. Our vision is to ensure a thriving future for marginalised and vulnerable people, and it would not be possible without our dedicated team of staff and volunteers

What you can expect from a career at Causeway

As an organisation we are committed to supporting your success and providing you with a wealth of skills, training and opportunities as well as staff benefits to enhance your employment. These will include:

• Regular accredited and in-house training on specialist subjects such as trauma, mental health, safeguarding, working with addictions and much more
• Commitment to annual salary reviews
• Progression opportunities
• Annual staff survey and focus groups – have your say!
• 30 days holiday per year (plus accrued holiday days for length of service)
• Medicash medical discount scheme
• 3% employer contribution pension scheme
• Support via Staff Networks including an LGBTQ+ staff network

JOB DESCRIPTION

Job Title: Accommodation Service Manager

Reports to: Senior Service Manager

Hours: 37.5 hours per week

Contract Duration: 29th June 2025

Salary: £33,000+ on-call supplement

Location: Northwest – includes regular on-site in Accommodations based in Liverpool & Manchester

Closing Date: 5pm 28/11/2023

 Interview Date: TBC 

 Probationary Period: 3 months

Direct Reports:  Two Accommodation Coordinators

RESPONSIBILITIES

Service Management

• Oversight, line management coaching and support of Coordinators including effective supervisions and annual appraisals.
• Ensure all Service Users are being supported effectively and assist Coordinators with problem-solving and managing incidents, safeguarding issues, and complex cases.
• Ensure all staff are supported and managed effectively by their Coordinators, this includes leave, performance, wellbeing, and training.
• Communicate with the Salvation Army Modern Slavery team where necessary.
• Regular visits to all accommodation sites
• Work collaboratively with People and Culture staff to support and manage staff as needed.
• Organise and run the on-call rota for the service.
• Oversee other services or a team in the absence of Coordinator (ie. Holiday or sickness).

Safeguarding

• Ensure your team works proactively and closely with the Safeguarding Lead to keep all Service Users and Staff safe from harm.
• Ensure that the safeguarding policy and reporting system are strictly adhered to.

Health & Safety / Facilites Management

• Ensure lone-working safety procedures are implemented and sustained.
• Understand H&S standards & requirements and ensure they are monitored and maintained.
• Work closely and collaboratively with the Facilities Manger to raise & remedy H&S issues.

Assurance & Compliance

• Ensure all KPIs and standards are met and tracked by staff including referrals, exits, RNAs, and accommodation standards.
• Ensure all baselines, checklists, audits, and other quality control systems created by the Assurance team are used consistently and processes are adhered to.
• Manage Service User or external complaints with the support of Senior Service manager when necessary.
• Ensure all month-end procedures are followed by staff, and information submitted effectively.
• Manage all performance issues raised by the Assurance team effectively and proactively.
• Ensure the Service is prepared for internal or external inspection & auditing from CQC, The Salvation Army, etc.

Stakeholder Engagement

• Work closely with the Head of Service in developing local partnerships and networks.
• Represent Causeway externally at events.
• Proactively engage in Networks and Forums you are assigned to.

Financial Control

• In collaboration with the Senior Service Manager ensure spending is in line with the MSVCC contract, policy, and budget.
• Communicating with the finance team appropriately with regards to month-end, financial requirements for the service, and problem-solving.
• Sign off expenses and spend in-line with expenses policy.

Training, Learning, & Development

• Support other Services & Innovations e.g. LifeLink & Bright Future.
• Support the work of the Communication and Business Development & Fundraising Department as requested.
• Develop and deliver training in conjunction with the People & Culture team.

Organisational Responsibilities

• To take the lead on any new projects that may take place asked to do so by LM.
• To support any regional events such as staff meetings, training, external events etc.
• Attend relevant team meetings management meetings, and local team meetings.
• To maintain and build the Causeway culture and values across the staff team in the region.
• To be ‘on-call’, out of hours approximately one week in three/four - managing and accepting referrals and dealing with out-of-hours incidents.