Supported housing support worker jobs

We have a rewarding opportunity available for a Female* Partnership Recovery & Development Manager to join the Bristol Mental Health Partnership and Mental Health and Wellbeing Partnership BSW. You will join us on a Permanent basis working 18.75 hours each week and in return, you will receive a competitive salary of Point 22 £33,699 per annum pro rata and benefits.

The Bristol Mental Health Partnership came to exist in October 2014 when voluntary organisations (such as Missing Link, Second Step, Nilaari and Off The Record) came together with AWP to provide secondary mental health services in Bristol. The Bristol Mental Health Partnership aims to deliver recovery and wellbeing opportunities for people with mental health needs across Bristol by engaging with service users in the community and using a range of skills to deliver support specific to the service user and their recovery goals. The post involves working with and alongside multiple organisations that form the Recovery Bristol Partnership.

The BaNES, Swindon and Wiltshire (BSW) Mental Health and Wellbeing Partnership was launched in 2025, and is a voluntary sector partnership committed to providing expert mental health support at the right time and in the right place for people living in BSW. The BSW Mental Health and Wellbeing Partnership is a new collaboration made up of: Second Step, Alabare, Nilaari and Missing Link. As our Recovery and Development Manager you will work closely with NHS community mental health services provided by Avon and Wiltshire Mental Health Partnership Trust (AWP) and manage our Recovery Navigators who are based in the Access Community Mental Health teams across BSW.

In return for joining us, we will offer you:

• Up to 30 days annual leave (depending on length of service)
• 3 extra holidays including International Women’s Day
• Excellent development and training opportunities
• Employer pension contribution (minimum 5% of your gross salary)
• Mindful Employer Plus Scheme
• Cycle to Work Scheme
• Long Service Awards
• Health and Wellbeing programme

About the role:

As our Female* Partnership Recovery & Development Manager you will need to work collaboratively and effectively in partnership with all agencies to ensure productive partnership working. You will support the development and implementation of a range of voluntary community sector roles throughout community mental health services in the Recovery Bristol Partnership and Mental Health and Wellbeing Partnership BSW. You will manage our Assistant Recovery Navigators, Recovery Navigators, Crisis Workers, Peer Recovery Workers and Facilitated Discharge Worker working in different hubs across Bristol, BaNES Swindon and Wiltshire.

Key duties and responsibilities of our Female* Partnership Recovery & Development Manager:

• Work in partnership with AWP and Second Step to ensure the development and performance of VCS staff
• Facilitate partnership working between VCS partners and AWP, by acting as a key advocate for VCS roles at all Partnership meetings
• Proactively and professionally address and resolve challenges, working in a collaborative way, to ensure VCS staff are working within the remit of their roles
• Maintain and promote good understanding of Community Mental Health Services and the wider Bristol, BaNES, Swindon and Wiltshire Mental Health Services
• Analyse problems and situations and find long-term solutions that benefit and improve the partnerships
• Support the RBP to embed VCS Management policies and procedures to support effective Human Resources management and ensure the health and wellbeing of VCS staff
• Promote a supportive and recovery focused culture within the partnerships
• Support recruitment across the partnerships
• Carry out HR processes for staff working in both partnerships, for example, inductions, probationary reviews, appraisals, performance and absence management and disciplinaries
• In partnership with AWP managers conduct quality assurance reviews and ensure any issues are resolved
• Uphold the values, ethos and culture of Missing Link ensuring staff feel valued, supported and connected to the organisation
• Work as part of the Missing Link on call system
• Carry out role adopting and promoting the values of the organisation and within the staff code of conduct

What we are looking for in our ideal Female* Partnership Recovery & Development Manager

• IT skills including ability to produce various documents in Word, and use of email and internet
• Experience working with multi agency partners
• Significant experience working with people with mental health needs or a similar setting
• Implementing new ways of working / new practices within a recovery orientated service
• Experience of managing a team and working in disciplinary role
• Management experience, including staff support, supervision and performance management
• Excellent communication skills – written and verbal
• Proven knowledge of HR processes and procedures
• Demonstrable experience of being proactive rather than reactive: focuses on preventing problems in the future rather than just resolving immediate issues
• Hold a full driving licence and have access to appropriate motorised vehicle

Please apply now to join us as our Female* Partnership Recovery & Development Manager and contribute to the valuable work Missing Link and its Partners do.

We are seeking an experienced mental health manager to join our exciting new project, working with those engaging in gambling harms behaviours and affected others. The role will include overseeing various workstreams to the service, including: crisis de-escalation, casework, psychoeducation workshops and facilitating a space for peer-led activities. You will have a small team of support workers and volunteers to manage.

Your role as a team manager will be to directly support a team of support workers and volunteers in all areas of the service. You will aid in de-escalating those in a state of crisis which is exacerbated or influenced by gambling related behaviours. You will be expected to manage crises and your team, within a drop-in model. You will be expected to hold your own caseload of clients, providing 1:1 bespoke advice surrounding gambling and mental health support. In addition, you will aid in overseeing peer-led psychoeducation groups addressing root causes of gambling and a safe environment for loved ones to build meaningful peer connections. We are seeking autonomous, creative individuals with experiences of working with behaviours around addiction and direct management responsibilities.
 

Key Responsibilities

• Lead and empower a team of varied personalities and skills
• Work closely with senior managers, stakeholders including commissioners
• De-escalate immediate mental health crises
• Co-produce and facilitate various psychoeducation workshops
• Hold your own caseload of clients; providing advice and support on various matters eg financial management, debt, housing and other social issues pertaining to gambling behaviours
• Work autonomously and proactively
• Co-produce and hold a safe environment for peer-led activities
• Engage in extensive outreach across the borough of Hounslow
• Work within an integrative model with existing clinical pathways: collaborative working with NHS and Public Health colleagues
• Ensure all documentation is complete, accurate, and compliant with relevant legislation and guidance
• Finalise case reports, including clear outcomes of preventative measures in place
• Work collaboratively with internal teams and stakeholders to gather outstanding information
• Management of own safeguarding disclosures and incidents, in line with West London Mind Safeguarding Policy.

Person Specification

• Minimum of 1 year working in mental health services
• Minimum of 1 year working with those impacted by addiction
• Minimum of 1 year of line management
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Ability to work independently and deliver within the tight deadlines
• Creative and flexible approach to working with individuals
• Ability to manage sensitive information under GDPR with professionalism and confidentiality.
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations if they occur.
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Empathy and non-judgemental approach
• Good verbal and written communication skills
• Good IT skills including Word, Outlook, Salesforce, Excel and PowerPoint.

Desirable

• Full UK driving licence and car owner

Activity Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Activity Worker

Location: Enfield. This service does not have step free access. 

Salary: £28,800 

Shift Pattern: 37.5 hour per week  Monday to Sunday on a rota basis between 09:00 - 17:00 including evenings and bank holidays. You may be required to work outside these hours dependent on service and residents requirements.

About the Role

We are seeking a compassionate Activity Worker to join our 24/7 supported accommodation service based in Enfield which supports residents who face challenges with their mental health, either transitioning from acute mental health wards or other residential settings. Our team are here to support our residents with care and rehabilitation to help them to achieve their personal needs and goals.

In this role, you’ll work on the frontline delivering high-quality, trauma-informed support within a psychologically informed environment (PIE). You’ll create and deliver activities programmes designed to support recovery, reablement, and independence, helping residents overcome challenges and achieve their personal goals.

Key Responsibilities

• Plan, develop, and deliver engaging group and one-to-one activities tailored to residents’ needs
• Support residents to achieve their goals through personalised support, guidance, and interventions
• Encourage participation and engagement in activities, promoting wellbeing and social inclusion
• Contribute to support plans, risk assessments, and multi-disciplinary care planning
• Recognise and respond to changes in residents’ wellbeing, including mental and physical health
• Carry out safeguarding responsibilities and make referrals where appropriate
• Maintain accurate and up-to-date case records in line with organisational policies
• Support the delivery of housing management tasks, ensuring safe and welcoming living environments
• Work collaboratively with colleagues and external partners to deliver high-quality support

About You

We are looking for a compassionate and motivated individual who is committed to supporting people from diverse backgrounds. You will be approachable, resilient, and able to build meaningful relationships with residents. You’ll thrive in a fast-paced environment and feel confident using your initiative to respond to challenges and support individuals effectively. Most importantly, you’ll bring empathy, a non-judgemental approach, and a genuine passion for helping others achieve positive change.

What We’re Looking For

• Experience working with individuals with complex needs or a understanding of the sector
• Experience delivering or coordinating engaging activities or group programmes
• Good interpersonal and communication skills, with the ability to build rapport
• Ability to work flexibly and respond to the needs of the service and residents
• Confidence using IT systems and maintaining accurate records
• Ability to work collaboratively with internal teams and external stakeholders
• A proactive, solution-focused approach with good organisational skills
• Understanding of the challenges faced by people experiencing social exclusion or multiple disadvantage
• Commitment to Equality, Diversity & Inclusion and a trauma-informed approach
• Alignment with SIG’s values, mission, and vision

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington.

£36,000.00 per annum, working 35 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Rent Collection and Arrears Management

• Manage rent and service charge accounts across a defined patch, ensuring payments are.

Housing Benefit, Universal Credit and Income Stability

• Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.

Court and Legal Process Support

• Prepare documentation and evidence for legal action in relation to rent arrears

Cross-Team Working and Communication

• Work closely with Housing Operations, Income colleagues and Care and Support teams to coordinate responses to income-related issues.

Record-Keeping, Compliance and Quality

• Maintain accurate, timely and auditable records for all income-related activity on the housing management system.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Income Manager and Income Team
• Housing Operations Teams

About you:

• Fair-minded and approachable, with the ability to build constructive working relationships with tenants

Skills and Abilities

• Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.
• Good organisational and time-management skills, with the ability to manage a varied income caseload and competing priorities.

What you'll bring:

Essential:

• Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.

Desirable:

• Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Floating Support Worker to play a pivotal role in our Bromley Tenancy Sustainment FSS Service in London.

Sounds great, what will I be doing?

This role focuses on supporting a wide range of individuals within and beyond Bromley to develop independent living skills, maintain their wellbeing, and improve their quality of life. The post holder will carry out assessments based on organisational needs, risks, and aspirations to gain a clear understanding of each service user's situation. From this, they will create, implement, and regularly review personalised support plans, working collaboratively with service users and other professionals. Through key working sessions, the role aims to help individuals sustain independence, maintain their tenancy, and build confidence in managing daily life.

The position also involves encouraging service users to engage in activities that promote both physical and mental wellbeing, as well as supporting access to relevant health services, training, employment, and volunteering opportunities. Building positive relationships is essential to fostering independence and financial security. Additionally, the post holder will be expected to liaise professionally with external agencies to ensure coordinated support, while remaining flexible in undertaking additional duties that contribute to the organisation's aims.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The role requires demonstrable experience of working with service users facing tenancy challenges, homelessness, or the risk of becoming homeless. Strong awareness of health and safety, particularly around lone working, is essential, along with knowledge of issues such as mental health, drug, and alcohol misuse that commonly affect service users. Candidates should be able to inspire confidence, empower individuals to make informed choices in difficult circumstances, and promote independence while supporting recovery through a range of approaches.

In addition, applicants must be able to work independently with strong time management skills, while also building effective relationships with colleagues and partner professionals. Proficiency in IT and effective communication skills are vital, alongside a clear understanding of safeguarding and the ability to respond appropriately to concerns. The role demands a balance of professional competence, empathy, and resilience to effectively support service users in achieving stability and improved wellbeing.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

About the role:

At Camden Young Person’s High Support Accommodation Service, nights matter. They can be the point where worry, distress, conflict or risk comes to the surface - and where calm, skilled leadership can make all the difference. As Night Manager, you will lead the overnight service, making sure young people experience safety, consistency and support when they need it most.

You will be the senior operational decision-maker overnight, leading the night team to respond confidently to incidents, safeguarding concerns, missing young people procedures, building safety, visitor access and any actions handed over from the day team. You’ll work with a high level of independence, while knowing when to liaise with the on-call manager, emergency services or wider management team to keep young people, staff and the building safe.

This is also a role about connection. You’ll line manage, support and guide Night Workers, oversee locum or agency staff where needed, and make sure overnight learning, handovers and emerging themes are shared clearly with the Service Manager and wider team. Through trauma informed, strengths-based and psychologically informed practice, you’ll help build a service where night and day support feels joined up, purposeful and ambitious for young people’s futures.

About you:

• You are calm, confident and steady under pressure, with the judgement to manage risk overnight and know when to escalate.
• You have experience supporting, supervising or leading staff in supported accommodation, youth work, social care, housing or a similar setting.
• You understand the needs, strengths and risks of young people in high support accommodation, including safeguarding, trauma, distress and non-engagement.
• You can create clear structure without losing warmth, building a team culture where staff feel supported, accountable and able to do their best work.
• You communicate clearly and confidently, with strong records, handovers and partnership working that help keep support joined up across day and night.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 31st May at midnight

Interview date: Sunday 14th June in person at a Young Person's Service

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

About our organisation

nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

About the service

The Emma Project, Daria House and Jan’s Place are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically.

About the role

You will work closely alongside the refuges Team Leader and Service Manager to implement and deliver a trauma informed approach to refuge services. We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.

CV's will not be accepted

Job Ref:  nia 215

Hours: 35hrs per week (Camden, Haringey & Islington)

Salary:       £29,000 - £32,000 pro rata dependent on experience and qualification

About our organisation

nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

About the service

The Emma Project, Daria House and Jan’s Place are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically.

About the role

You will work closely alongside the refuges Team Leader and Service Manager to implement and deliver a trauma informed approach to refuge services. We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.

Hours:    17.5hrs per week (Camden, Haringey & Islington)

Salary:       £14,500 - £16,000 (FTE £29,000 - £32,000)

CV's will not be accepted.

At YMCA Sutton Coldfield, we transform the lives of young people with support, respite and safe spaces.

Do you want to make a meaningful difference in the lives of adults with disabilities in Sutton Coldfield and Birmingham? We are looking for a passionate and dedicated Disability Support Worker to join our team, helping adults build confidence, develop independence, and enjoy fulfilling lives within their community.

In this rewarding and varied role, you’ll work collaboratively with colleagues to deliver engaging activities, personalised support, and high-quality care, tailored to each person’s needs and abilities. If you are committed to promoting inclusion and making a positive impact in the community, we would love to hear from you.

As a charity, safeguarding adults and children is part of everything we do and is everyone’s responsibility. We have a strong organisational culture of acceptance and participation, and we believe in leading the way to make our community and the world a more inclusive place.

We are a friendly, inclusive organisation with policies, working arrangements and benefits that support staff wellbeing and learning.

To apply for this role, you need to complete our application form and explain how you meet the person specification as outlined in the job description. We do not accept CVs.

The closing date for applications is 9.00am on Tuesday 30th June 2026

We expect interviews to be held at our Sutton Coldfield office during week commencing 14th July 2026. 

Please apply asap. We reserve the right to close the vacancy early without notice if we receive a high volume of suitable applications.

YMCA Sutton Coldfield is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment This is reflected in our recruitment and vetting processes which includes asking candidates to provide information about any gaps in employment, pre-employment checks, including references, an identity check, right to work in the UK and proof of qualifications.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure. 

We are committed to equality, diversity and inclusion in all we do. We aim to grow an inclusive workforce where everyone feels welcome irrespective of age, class, disability, ethnicity, gender, marital status, religion, sexual orientation or social-economic backgrounds. 

YMCA Sutton Coldfield is a registered charity in England (1008752).

Good systems enable better care.

We’re so grateful for all our supporters. We want them to feel valued as they generously support our mission to empower churches to end homelessness in the UK. And to do that well, we need someone who is passionate about people, data and systems. Great supporter care depends on accurate data. 

Are you highly organised, great with people and confident working with CRM systems? Do you have excellent attention to detail and enjoy improving processes, data quality and reporting? 

This is an exciting, varied and hands-on role combining supporter stewardship, CRM management, reporting and insight. You’ll play a key role in ensuring supporters receive excellent care and stewardship, while taking ownership of CRM data quality, reporting and continuous improvement across our systems. 

Reporting to the Fundraising Lead, you’ll support the development of our CRM, maintain high standards of data quality, producing clear reporting and insight, and help improve how we use data across the organisation. You’ll play a key role in future CRM developments. 

As part of a small but growing team, you’ll work closely with colleagues across the organisation, so the ability to build strong relationships and collaborate effectively is essential.

We are passionate about combining professional excellence with spiritual passion. The first quality we look for in our staff is a commitment to the work we do, matched by integrity and a desire to live out our values. A deep commitment to the Christian faith is essential, alongside the ability to communicate the nuance of our faith-driven work sensitively, maturely and passionately.

This is a hybrid role across our Peterborough, Nottingham, Cambridge and Norwich offices, alongside home working. Wednesdays are a regular team day in Peterborough and are a key part of how we work together. We usually work in person around two days per week, with flexibility on the rest of the pattern. 

We are committed to staff wellbeing and offer a range of benefits including generous annual leave, retreat days, sabbatical leave, an employee assistance programme and a generous workplace pension.

Help us strengthen how we use data to serve our mission. 
Help us empower churches to end homelessness in the UK. 

We are seeking to recruit a Service Support Worker to join our multi-disciplinary team supporting young people aged 11–25 with their mental health and emotional wellbeing. This role will enhance our team by providing reception duties and administration and support related to our service areas

Key Responsibilities

• Provide welcoming front of house services for young people, professionals and members of the public
• Provide administration support to the CEO, Operations Manager and our specific service areas
• Undertake duties to help ensure the smooth running of the organisation
• Provide services at times suitable for young people. 
• Predominantly requiring the postholder to be based on site, but may involve some remote work if appointed to a fulltime role
• Keeping records on our salesforce database

About You

• Helpful, friendly and has a professional approach to dealing with people.
• Comfortable positively promoting our services and able to work appropriately within a diverse organisation with a wide range of people in regard to their racial, cultural, religious beliefs, gender, sexuality and socio-economic backgrounds.
• Motivated, proactive and flexible
• Ability to work independently and collaboratively within multi-agency teams
• Interested in working in a hands-on position in the charitable and voluntary sector

Working with Step Forward

We pride ourselves on providing inclusive, flexible, professional and young people friendly counselling and wellbeing support services.  We provide services both in our own purpose built centre and also on an outreach basis in schools and community/ youth settings. 

As Step Forward is a small charity our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives.

Why Join Us

Work in a small, dedicated organisation making a difference to children and young people’s lives. Join a passionate and reflective  team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative.

Other terms/benefits include:

· 35 hour (FTE) working week

· Generous holiday allowance -28 days per year plus bank holidays (FTE)

· Organisational closure for 3 days between Christmas and new years

· Employer pension contribution of 5%

· Access to enhanced sick leave after probation

· Ongoing learning and development opportunities

· Enhanced maternity/paternity/adoption leave and pay

· Hybrid and remote working potential where organisational requirements allow

How to Apply

Applications should be made directly through our website. Depending on the volume of suitable applications, we reserve the right to close the recruitment process early, so early applications are encouraged.

Full time/35 hours a week (flexible working considered)

Are you a motivated and compassionate individual with a passion for supporting people to overcome barriers and achieve their potential? Do you have experience working with volunteers or learners and engaging people from diverse backgrounds?

If so, St Giles Trust is looking for a Support Worker to play a key role in delivering an exciting community heritage project in partnership with the National Trust.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.  

About the Project
This innovative new project will create opportunities for people who are often excluded from heritage and community spaces. Working in partnership with the National Trust at Aberdulais, the project will:

• Recruit, train and support new volunteers using our lived experience peer-led model
• Deliver community events and activities to engage local people and visitors
• Increase access to heritage and nature, improving wellbeing
• Build a more diverse and sustainable volunteer base to support the future of the site

About this key role
You will support the delivery of community engagement activities and help recruit, train and support volunteers at the Aberdulais Community Heritage Hub. Working as part of a small, supportive team, you will play a hands-on role in helping individuals build confidence, develop skills and progress into volunteering opportunities.

You will:

• Support the recruitment and onboarding of volunteers
• Help deliver heritage training sessions and develop learning resources
• Provide one-to-one and group support to volunteers
• Assist with the planning and delivery of community events and activities
• Promote the project and support outreach and engagement
• Maintain accurate records and contribute to monitoring and reporting
• Work with partners and referral organisations to identify and support participants
• Support volunteers to progress into further opportunities

What we are looking for

• Experience supporting volunteers, learners or service users in an advisory, training or support capacity
• Ability to build positive relationships with people from diverse backgrounds
• Strong communication and interpersonal skills
• Good organisational and administrative skills, including record-keeping
• Ability to work collaboratively with colleagues and external partners
• Confidence managing workload, deadlines and reporting requirements

Please note: this role requires an Enhanced DBS check.

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 9 am on 22 June 2026

We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington.

£26,936.00 per annum, working 35 hours per week.

Fixed Term Contract for 12 months

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• As a member of the Customer Call Centre be the first point of contact for customers and staff
• throughout the organisation on all enquiries
• Deal with enquiries on Housing Management, Maintenance and Customer Support
• Receive and action maintenance requests for owned, managed or leased properties
• Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
• Data entry into IT systems and databases for reporting and performance indicators
• Support of administration functions within the team

About you:

• Approachable and open behaviour. Works as part of a group or team
• A strong approach and commitment to providing an excellent customer service
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their

What you'll bring:

Essential:

• Educated as a minimum to GCSE English and Maths or equivalent
• IT literate and can use Microsoft software packages and housing management systems
• Customer service skills especially verbal
• At least two years experience in working in a call centre, property and/or customer services environment

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Sexual Violence Outreach Worker you will provide compassionate, flexible, and connected support to clients who have experienced childhood sexual abuse and/or adult sexual assault, in order to help them engage with the support provided by the new Integrated Plymouth Sexual Violence Service.

Many individuals accessing the service will have experienced multiple adverse experiences and may present with complex, intersecting needs such as insecure housing, substance misuse, domestic abuse, and significant mental health challenges. You will provide support that aims to meet people where they are in order to build rapport and trust as the foundation for longer-term support and interventions.

Key Responsibilities

• To build secure, consistent, and trusting relationships through a highly person centred approach as previous experiences and trauma can lead to mistrust of services, and inconsistent engagement.
• Support individuals to explore their holistic needs to increase their physical and psychological safety, sense of control and while working collaboratively with multi agency partners to ensure coordinated, wrap around support.
• Identify barriers to individuals accessing the service and determine solutions
• Actively promote and maintain a visible service presence within relevant community and partner settings to build trust and encourage referrals
• Utilise a case management system to maintain accurate and professional recording of case records and contribute to monitoring information for the service including the collection of outcomes

About You

You will need:

• An understanding of the impact of sexual violence and complex trauma
• Strong and effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• An ability to balance competing needs and priorities
• An ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• An ability to manage a caseload including complex case management
• An ability to use generic IT applications competently

This role requires regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.