Supported volunteering coordinator jobs

About us 

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments. 

About Citadel 

 
Community Connectors forms part of the Citadel programme. Citadel is a volunteer-powered homelessness prevention project that supports people experiencing, or at risk of homelessness, to find a place to live, settle into a home, and feel part of a welcoming and supportive community. Coordinators recruit and train volunteers before matching them with a person referred for support. Coordinators and volunteers work closely with people who have been referred, to establish what matters to them and how best they can support them. 

About you 

We are looking for an outgoing, confident and skilled communicator, comfortable with building relationships, including for support, influencing people, and with public speaking. You will be a self-motivated, committed person with experience of working and/or volunteering in the homelessness, housing or voluntary and community sectors.
 
About the role 

The successful candidate will be responsible for developing our London projects, continuing and growing the support we offer and relationships we’ve built. The focus of the role is volunteer management and support coordination: specifically the recruitment, training, support and supervision of volunteers; and overseeing the support volunteers offer

Benefits 

• 29 days annual leave, 3 of which are fixed between Christmas and New Year. This is in addition to bank holidays and pro-rata if part time. 

• After 3 years of service you are entitled to one additional day of holiday for each additional year of service, up to a maximum of 5 additional days, pro-rata if part time. 

• We offer flexible working. Not all posts can be made flexible, but where possible we operate core hours of 10 – 3pm, with employees able to flex their working day around these. Any flexibility is at the discretion of the line manager and relevant senior manager. 

• As this role is offered as Home Working, we will provide some financial support to get you set up with appropriate equipment. 

• We offer an employee assistance programme, which can be used by you and your family for a range of advice and support. 

• We offer a cycle-to-work scheme.  

One YMCA provides housing, health, wellbeing, children’s, youth and community services across Hertfordshire, Bedfordshire and Buckinghamshire. We are committed to helping people reach their full potential and to strengthening communities through inclusive, high-quality services.

Are you passionate about youth work and ready to lead and shape provision for young people aged 9–18?
Can you inspire, motivate and support young people while coordinating engaging, safe and impactful youth programmes?

One YMCA Youth Clubs provide welcoming and supportive spaces where young people can build confidence, develop life skills, and feel a strong sense of belonging. We are now seeking a Youth Work Coordinator to lead the development and delivery of our Bedford Town Centre Youth Clubs.

The Role

As Youth Work Coordinator, you will take a lead role in the planning, coordination and delivery of youth clubs and activities. You will be responsible for setting up and developing new sessions, coordinating day-to-day delivery, supporting youth workers and volunteers, and ensuring high-quality youth work practice in line with the YMCA Youth Work Strategy and Principles.

You will also work closely with local partners, schools, and community stakeholders to strengthen engagement and create positive opportunities for young people. This is a hands-on role combining direct youth work, outreach, and leadership responsibilities.

The role includes working 2–3 days per week after school, with some evening work required. Additional daytime hours are allocated for planning, coordination, partnership working, and administration, bringing the total to 37.5 hours per week.

Key Responsibilities

• Coordinate and deliver centre-based and outreach youth work sessions
• Lead the development of new youth clubs and activities
• Support, mentor, and coordinate youth work staff and volunteers
• Build positive relationships with young people aged 9–18
• Work collaboratively with local partners and stakeholders
• Ensure safeguarding, health and safety, and quality standards are met
• Contribute to planning, monitoring, and evaluation of youth provision

What We’re Looking For

• Experience in youth work or a related field (paid or voluntary)
• A strong commitment to inclusive, young person–centred practice
• Ability to coordinate sessions and support a small team
• Strong communication, organisational, and partnership-working skills
• Willingness to undertake a Level 3 or Level 6 qualification in Youth Work (essential)
• An understanding of both outreach and centre-based youth work

What We Offer

• Opportunity to accrue up to 5 additional days of leave
• Paid training and tailored learning and development opportunities
• Free 24/7 Employee Assistance Programme (including counselling and GP access)
• Employer contributory pension scheme
• Enhanced maternity, paternity, and compassionate leave
• Health and wellbeing initiatives
• Employee discount scheme (brands, travel, groceries, and more)

Additional Information

• This is a full-time role (37.5 hours per week)
• Working pattern includes shifts over 7 days, including evenings
• Applicants must already have the right to work in the UK (no visa sponsorship available)
• The role may require a Basic or Enhanced DBS check following a conditional offer

At One YMCA, we actively promote equality, diversity and inclusion and are committed to creating a workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds and experiences.

We look forward to receiving your application and welcoming you to our dedicated Youth Work team at One YMCA.

We are a well established older person's charity in London and specialise in providng a full range of activities from learning, physical exercise, art and cultural classes and trips.  We are seeking a person who will excel in a busy, multi-tasking environment whilst maintaining a calm presence.  They will possess the skills to support a junior role so they can thrive in the role.  Behind the scenes you will be reviewing the Arts & Culture provision in your centre to ensure we are providing the best possible service, seeking member feedback and planning ahead for the next quarter/term/year.  Key skills to this role are time management, prioritising workloads, problem solving, and thinking on ones own initiative.

Salary: £27,500 per year, pro rata (£11,000 actual salary). 

Hours: Part time, fixed term 12 month contract, 14 hours per week (0.4 FTE)

Work pattern: Flexible, between Monday-Friday

Start date: ASAP

Location: Remote. With travel to team away days every 2-3 months. All equipment and travel for work will be paid for by the charity.

Reporting to: Head of Support Services

About Pregnant Then Screwed (PTS) 

Pregnant Then Screwed (PTS) is the leading charity working to end the motherhood penalty. Founded on International Women’s Day in 2015, our work is rooted in lived experience and delivered with fearless conviction. We campaign for change, provide support and advice, and build community with working parents across the UK. We do this with rigour, rage, and love.

With a new CEO, we’re now at a pivotal moment in our journey, and we’re looking for someone who’s excited to build with us — shaping what comes next for one of the UK’s most fearless campaigning charities.

The Role

Pregnant Then Screwed’s Tribunal Mentor Programme is a peer-to-peer support service for women and parents taking legal action against an employer for pregnancy and maternity discrimination. We match mentees with volunteer mentors who have been through the Employment Tribunal process themselves for 12 weeks of support through weekly calls. We relaunched the programme in October 2025, and now, with funding from The National Lottery, we are looking for a part time Support Services Coordinator to help us grow and maintain new mentoring matches. 

As the Support Services Coordinator, you will be responsible for recruiting and inducting mentees and volunteers onto the programme and supporting matches throughout their journey. You’ll also drive engagement with the programme, and develop recruitment strategies for potential volunteers and mentees. 

Responsibilities:

• Coordinating the Tribunal Mentor Programme and volunteers. 

• Welcoming new mentee and mentor applicants to the programme through 121 and group calls. 

• Recruitment and engagement of new volunteers and participants. 

• Monitoring our Community WhatsApp groups and responding to enquiries.

• Hosting regularly mentor and mentee online check-ins.

• Researching further support and signposting options for mentees.

• General administrative tasks, including managing volunteer and mentoring data, supporting the Head of Support Services with reporting data and responding to general enquiries. 

• Supporting our Head of Support Services with volunteer training, policy and process development. 

• Supporting other Support Services projects where necessary.

Essential Skills & Experience

• Volunteer engagement - demonstrated through experience managing or coordinating volunteers.
• Diversity, equity and inclusion focus, able to demonstrate a deep understanding of (and confidence in discussing) anti-oppression. 
• Engaging written and verbal communication skills - demonstrated through a proven ability to craft engaging newsletters, social posts or discussion prompts.
• Mentee and mentor growth and retention - demonstrated through experience in growing and sustaining a befriending or mentoring programme (or transferable skills from other types of service user engagement)
• Technologically proficient and confident - demonstrated through experience using Beacon or other CRM systems and digital work tools. 

Please note this job description is not exhaustive, and you may be required to take on additional responsibilities that are within scope of the role.

What We Offer 

• Flexible working is embedded in our culture with employees working different hours, and days of the week. 

• 34 days annual leave, including statutory bank holidays. This is pro-rata for part-time staff. 

• Paid leave between Christmas Day and New Year’s Day.

• Two paid ‘Wellbeing Days’. These are days that can be booked off with no notice and no questions asked. 

• Five days’ paid leave to care for dependents. These can be used when a dependent is unwell, for settling in days at nursery or school, or for activities such as sports day or school plays. 

• After two full years of service, employees are entitled to an additional day of paid leave for every additional year, up to a maximum of three additional days.

• Participation in a comprehensive workplace pension scheme with contributions from the organisation of 4%.

• Enhanced maternity, paternity and adoption pay. Maternity and adoption leave is paid at a rate of 100% for 20 weeks, 50% for the next six weeks, and then statutory for the remaining time. Paternity is paid at a rate of 90% for six weeks. 

• Employees work from home, with an in-person team away taking place every six - eight weeks (locations vary). 

• It is expected that all employees will engage in at least four days of training per year. Mandatory training includes: GDPR, Health and Safety, Equality and Diversity and Safeguarding training.

• All employees will be provided with a company laptop, riser, monitor, mouse and mouse mat should they need, plus £100 to spend on other office set-up needs, including stationery where necessary.

Ready to help us shape a fairer world for working mums and parents? Here’s how to apply:

Step 1: Answer our screening questions and upload your CV via CharityJob. You will need to apply by 11pm on Sunday 11th January 2026

Step 2: Shortlisted candidates will be invited to an online interview, which includes preparing a 10 minute presentation, and Q&As. We envisage interviews taking place in the last week of January or first week of February.

We are seeking a Worship Coordinator to help strengthen and develop the worship ministry at Gateway. This role involves working closely with our Senior Pastor and existing worship leaders to deepen our worship culture, support and equip our teams, and help raise up future worshippers.

The ideal candidate will be both spiritually discerning, administratively gifted and developer of others — someone who loves the presence of God, values excellence, and thrives in organisation and team development.

Central location: West Bromwich UK.

Other locations requiring travel: Liverpool UK

Typical week: two to three days in the working week based around West Bromwich.  Sundays rotate around the locations.

This role offers a unique opportunity to serve in a thriving church community, helping shape the sound and heart of worship at Gateway Christian Centre. If you are passionate about worship, leadership, and seeing people encounter God’s presence, we’d love to hear from you.

Please see the attached job description and person specification for full details.

From a disused paint factory to an award-winning community hub, Gorton Central has had a £1million makeover transforming it into a thriving community asset. 

Healthy Me Healthy Communities is a not-for-profit social enterprise founded in 2012 making a positive difference to people’s health, lives and local communities.

At Healthy Me Healthy Communities we believe in the power of people and place, working together to tackle today’s societal challenges, alleviating the everyday struggle faced by many people, and meeting the ambitions of residents and communities. Often when organisations look to improve the lives of those affected by poverty, discrimination, and exclusion, they overlook local knowledge, skills and expertise.

For over 10 years, HMHC has been developing neighbourhood approaches and developing multi-sector partnerships, empowering people and communitie

We’re looking for a pro-active person to do this varied, ‘hands on’ role at Gorton Central, our community hub and home, where we develop exciting, innovative and quality services and collaborations. The Centre Coordinator will be responsible for the day to day operations of our busy community hub.

The Centre Coordinator will report to the Service and Business Manager, and will line-manager centre and centre volunteers. 

Position Type: Permanent 

Location: Gorton Central, Gorton, Manchester, M18 8PE. 

Working pattern: 35 hours a week. For this role, we expect the post holder to work at Gorton Central 4 days a week including Wednesday (shared team workday) and Thursday (Good Food Gorton activities day), with a day working from home (to be negotiated Monday-Friday). 

This is your opportunity to make a real difference in an extra special year for Nottingham Hospitals Charity!

Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.

As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £64million in 19 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.

For 20 years, Nottingham Hospitals Charity has supported Nottingham University Hospitals NHS Trust (NUH) to enhance patient care, support staff wellbeing, and fund pioneering research across our hospitals. 2026 marks our 20th anniversary, and we’re planning a year-long programme of celebration to raise our profile, strengthen our partnership with NUH, thank our supporters, and inspire new donors for the years ahead. 

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

About the Role 

This is a unique opportunity for a creative and organised professional to lead the planning and delivery of our 20th Anniversary Year programme. The postholder will coordinate a series of flagship events and campaigns including a launch exhibition, community festival, staff celebration week, and anniversary gala. They will work closely with colleagues across the Charity, NUH Care Groups, corporate partners and community groups to bring the year to life. The role blends project management, events coordination, marketing, and relationship-building, with a strong focus on logistics, delivery, and data capture. 

Key Responsibilities 

Programme Coordination:

• Lead day-to-day delivery of the 20th Anniversary programme, ensuring activity is on time, on brand, and on budget. 

• Develop and manage project plans for each quarter’s flagship event and supporting campaign. 

• Liaise with suppliers, venues, sponsors, and creative agencies to deliver events and collateral. 

• Monitor budgets, process invoices, and prepare regular progress updates for the Director of Fundraising and Communications. 

Events and Campaign Delivery: 

• Oversee logistics and promotion for our main anniversary events: 

            - Anniversary Launch & Impact Exhibition 

            - Community Celebration

            - NUH Staff Celebration Week & BBQ 

            - Anniversary Gala Dinner & Donor Celebration

• Coordinate supporting activities such as the “20 for 20” fundraising challenge, digital thank-you wall, and storytelling features. 

Stakeholder Engagement: 

• Support the Charity Fundraising, Marketing and Comms team to engage volunteers, donors, key corporate and community groups.
• Work collaboratively with NUH Care Groups, Estates, Communications and Events teams to ensure alignment and permissions. 

• Support media and marketing activity by gathering stories, case studies, and photography. 

Data, Insight and Impact: 

• Ensure data capture and consent are built into all anniversary activities. 

• Work with the fundraising and database teams to record participation, engagement and income outcomes against targets for ROI.

• Produce post-event evaluation and insight reports

Person Specification 

 Essential Experience and Skills: 

• Demonstrable experience in coordinating events, projects, or campaigns from concept to delivery. 

• Excellent organisational skills with the ability to manage multiple deadlines. 

• Strong interpersonal and communication skills, with confidence working across teams and partner organisations. 

• Experience of supplier liaison, contract negotiation, and budget tracking. 

• Proficient in Microsoft Office and comfortable using digital tools for project management, communications, and data capture. 

• A proactive, can-do attitude, able to work flexibly and collaboratively. 

Desirable Experience and Skills: 

• Experience in charity, healthcare, or public sector communications or events. 

• Experience of fundraising or donor stewardship events. 

• Knowledge of GDPR and data protection principles in event and marketing contexts. 

• Understanding of Nottingham Hospitals Charity and/or Nottingham University Hospitals NHS Trust. 

Personal Attributes: 

• Creative thinker with a passion for storytelling and community engagement. 

• Calm under pressure with strong problem-solving skills. 

• Collaborative and confident working with a wide range of stakeholders. 

• Committed to the values of the NHS and charitable giving. 

What We Offer 

• Salary £35,000–£40,000 (depending on experience) 
• Flexible, hybrid working (min. 3 days onsite at City Hospital)
• 27 days annual leave (plus Bank Holidays) 
• Charity pension employer contribution 
• Opportunity to make a real impact during a landmark year for Nottingham Hospitals Charity 

If you have any questions about the role, the anniversary plans or Nottingham Hospitals Charity please contact Sam Cousens at Nottingham Hospitals Charity.

Creative Coordinator

Job Title: Creative Coordinator

Closing date: 5 January 26 17.00 GMT

Interviews: 12/13 January in person

Reports to:   Communications Lead

Location: Min 2 days per week based in North London office, remote working available for max 3 days a week

Pay: £37,000-40,000 full time, gross per annum

Contract: One-year fixed term contract

Leave Entitlement: 28 days’ annual leave, including UK bank holidays. 

Pension: 3% employer pension contribution on eligible earnings.

About The Role 

This is a brand-new role and a great opportunity for the right candidate to share their passion and creativity in the social justice space. Ubele is looking to take our communications to the next level. As part of our strategy refresh and pending organisational restructure we are ready to welcome a new team member into this important and valued role.

This role will be responsible for creatively transcribing Ubele’s stories into tangible and exciting content across a variety of mediums. Ubele’s stories and those of the community are worth telling well and this role needs to work across a variety of stakeholders with differing levels of communications expertise to do it.

Creativity is one of the organisational values and storytelling is at the heart of Ubele’s practice. Could you join us in translating that into an impressive communications offering?

LocalMotion Torbay Change Coordinator

Can you bring the element of order to a complex, emergent and un-prescribed programme?

Do you believe systemic change is possible?

Are you passionate about logistics and people in equal measure?

Do you want to see long term change in Torbay?

We want to hear from you if you are interested in working at the heart of an exciting approach to change in Torbay. Utilising an innovative and long-term funding opportunity from LocalMotion, we are collaborating across sectors and communities in Torbay to:

● Work together differently, with authenticity and trust.

● Develop and share new skills and knowledge.

● Solve deep rooted challenges facing the area.

● Change the system in positive and sustainable ways.

To continue this work, we are looking for someone who is able to act as the glue for multiple moving parts. This role is the logistics aspect of a coordination function, working in partnership with an additional creative component.  If you think this sounds like you then we would welcome an application. 

This post is offered as a 0.6 FTE fixed term contract or secondment for 2 years, as an employee contract or consultant.

£22,066  p.a (Job evaluated salary of £36,777 p.a. pro rata), or daily rate of £217 per day. Flexible working patterns available.

To apply to this role, please complete the application form 

Please submit your completed application by midnight on Tuesday 20th January 2026.

If you would benefit from an informal conversation before submitting your application please contact Tracey Cabache at Torbay Communities

Planned date of interview: Please hold all day on Tuesday 27th January.

GoodGym brings people together to get fit by doing good — supporting older people, strengthening communities, and creating meaningful social connection. Behind every completed GoodGym task is a committed Operations Support Team working to make sure things run smoothly, safely and with heart.

We’re looking for an Operations Support Team Manager to lead this brilliant group. This is a role at the centre of GoodGym’s work with older people: the team you’ll be managing ensures thousands of tasks happen each year, connecting GoodGymers with people who need practical help or companionship. If you’re energised by problem-solving, motivated by purpose, and excited about building and supporting high-performing teams, you’ll thrive here.

This is an opportunity to shape how GoodGym completes our work with older people. You’ll improve systems, and guide a team that is deeply passionate about the difference their work makes. You’ll be part of a collaborative and mission-driven organisation.

OPERATIONS SUPPORT TEAM MANAGER

Team: Operations Support Team
Reporting to: Head of Operations

Location: Hybrid including Tues - Thurs based in our London office

Salary band: £28,078 - £34,318

Application closing date: 23:59 on 11/01/26

Please note the starting salary will be between the start and middle of the band.

Job overview:

Managing the day-to-day running of the Operations Support Team and increasing the number of GoodGymers completing Missions and Social Visits.
 

 Job Purpose 

• Manage the day-to-day running of Missions and Social Visits

• Manage the delivery of the Older People Operations business plan objectives

• Line manage the operations support team

• Contribute to the strategy of work supporting older people and identify opportunities for improvement

• Motivate operations support team to achieve agreed goals

• Identify areas in need of improvement and feeding back to the tech team. 

• Ensure adherence to the structures, systems and procedures to support volunteers, older people and referral partners in line with the aims of the organisation. 

Performance will be measured on:

• Achievement of team goals

• Smooth management of team

• Feedback from GoodGymers older people
   

Primary Responsibilities

Delivery management

• Manage the delivery of Missions and Social Visits

• Ensure prompt and accurate listing and confirmation of tasks

• Support Ops Support Team to undertake regular monitoring calls and ending pairings 

• Work to maintain balance of referrals and verified GoodGymers

• Monitor agreed performance indicators on older people work and motivate the team to achieve these and improve efficiency

• Oversee mission volunteer verification processes, reporting any concerns to the CEO in a timely manner

Safeguarding

• Be the designated Safeguarding Lead for GoodGym

• Manage and escalate any safeguarding matters arising in line with GoodGym’s Safeguarding Adults policy

• Manage and update GoodGym Safeguarding policies and processes for older people and GoodGymers

• Produce Annual Safeguarding report for Trustees

Referrals for older people

• Provide practical support to referrers where necessary

• Attend external meetings to support these partnerships as required

• Working with Head of Operations to grow and improve referrals for older people

• Feedback to Head of Operations on impact of work

Communications

• Supporting communications team with ideas for case studies, ensure testimonials are regularly updated

• Ensure Operations Support Team’s communication with GoodGymers is appropriate, adequate and ensure GoodGymers feel supported, in line with GoodGym’s ethos 

Reporting:

• Contribute information to reports for funders and funding applications 

• Report on progress to the staff team and trustees 

Management

• Line manage Operations Support Coordinators 

• Manage process of recruiting and supporting Operations volunteers

• Provision of regular support and supervision to the above, identifying and responding to training and development needs 

• Support the recruitment of and be responsible for the induction and training of new Older People Operations Coordinators 

• Provide information and support to staff in the wider central team in order to optimise GoodGym’s work with older people as required

Other Responsibilities

• Review and interpret feedback from older people, GoodGymers and third parties as well as data and flag concerns, operation-critical improvements

• Representing the Operations Support Team at organisation wide meetings

• Leading regular team meetings

• Ensure that information pertaining to older people, coordinators is up to date and is shared, recorded and stored in line with GoodGym’s confidentiality, information sharing and data protection policies.

• Maintain up to date knowledge of legislation, guidance and best practice in the sector

Working relationships

• Line management of Operations Support Coordinators 

• Management of Operations volunteers

• Reporting to Head of Operations

HOW TO APPLY

Please apply on our company website

GoodGym uses forms to ensure that our recruitment process is fair. Please follow the instructions at the top of the form and include as much information as possible. We want to hear how great a fit you are for the role and why you want to work with us. 

The Youth Participation & Events Support (Internhsip) role is a twelve-month paid Internship to begin during March 2026, supported by the Jack Petchey Foundation, to support the planning and delivery of SLRA’s youth participation programme, regular activities and youth-led events.

Our youth services include advice and casework, a programme of positive activities and opportunities to work alongside other young people to influence the policies and practices that affect them through our Young Community Leaders Programme. We also support a group of young people to plan and deliver events. These events bring young migrants in London together to discuss issues that matter to them, celebrate achievements, build community and plan further actions and work together.

Our organisation

South London Refugee Association (SLRA) is a local charity supporting refugees, asylum seekers and other vulnerable migrants. Our mission is to ensure that migrants in South London are active participants with access to justice and opportunity, and we work alongside people as they build settled lives and positive futures. Our Youth Service provides support to around 350 young people each year. Support includes holistic youth casework, immigration advice, a weekly youth club, advice drop ins, a youth participation programme and regular trips and activities.

Jack Petchey Foundation

In this role, you will be part of the Jack Petchey Internship Programme with 18 other interns from different youth organisations in London and Essex. This development programme will involve attending a launch conference, four professional development workshops throughout the year and a celebration event at the end of the programme. You will receive an extra training bursary of £1,000 for approved training.  You will also be matched with a mentor from another organisation to support you in your professional development.  The Jack Petchey Internship Programme training and events will take place in person in London and you will be expected to take full part in this programme alongside your role at SLRA.

DEADLINE: 9am on Monday 26th January

About the Job 

Sophie Hayes Foundation (SHF) is a small but mighty charity, empowering women survivors of modern slavery and exploitation. It is an important time at SHF. Our new strategy ‘Sustainable Freedom from Modern Slavery’ launched in 2024 and this role is essential for the delivery of the strategy and ensuring that survivors of modern slavery, human trafficking, and exploitation have access to the support and opportunities they need to achieve their aspirations, independence and a positive future. With soaring numbers of referral to the NRM and thousands more victims living in fear of a hostile environment, this has never been more important than now. 

At the heart of Sophie Hayes Foundation’s work will be the support to and empowerment of survivors of modern slavery and human trafficking and this role is critical to survivors’ journeys to sustainable freedom. We are increasingly aware of the precarity faced by survivors, especially during transitions moving on from support and at points of decision making from the NRM or Home Office. 

Alongside a small, friendly and dedicated team, you will build pathways of support for a range of participants who are supported by SHF through connecting them to other community organisations. Your role will include assisting them to access safe accommodation, community support, mental health support and access to finances. 

You will champion the voices of survivors through the work of the organisation, working with colleagues in CREW, our survivor network, to provide continued support to survivors’ long term.

About the Role

• Conducting initial welcome calls to participants to assess their needs and desired pathway into SHF
• Host Monthly 121 Check-ins with participants who don’t have support workers and during those sessions signpost to long-term support to widen their community support. Writing support letters when needed
• Actively engage with local, regional, and national partners and anti-slavery networks to build and maintain partnerships for survivor referral pathways to other organisations
• Work alongside the CREW Co-ordinator to run events which foster connection within our CREW network, such as a monthly coffee morning
• Support in the facilitation of in-person sessions whether CREW or part of the Programme delivery. 
• Support in the facilitation of Programmes and CREW events 
• Ensure highest levels of Safeguarding, compiling safety plans for participants and carrying out risk assessments where necessary. 
• Accurate data input to and management of internal monitoring and finance systems, working closely with the Head of Programmes to analyse trends and contribute to reporting. 
• Contribute to centring survivor perspectives in the work of Sophie Hayes Foundation by sharing and channelling learning from programme delivery to colleagues.
• Other duties which may arise under the implementation of the new strategy, as directed by the Head of Employability Programme. 

About You 

This role would suit someone who is passionate about supporting others and empowering them to take the next steps in their journey. 

You may have prior experience as a teacher, caseworker or charity coordinator. 

We are looking for a team member who is organised, efficient, reliable, empathetic and ready to get stuck in helping across our range of survivor services. 

We welcome applications from individuals with a range of skills and experience drawn from their professional and personal lives, including those who may have lived experience of modern slavery, human trafficking and exploitation.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

Do you have experience in project coordination, event delivery, or communications? Do you enjoy working with students and stakeholders to bring projects to life? If the answer is yes, then we want to hear from you.

We are looking for an Intercultural Engagement Project Coordinator to help bring the Union’s intercultural engagement work to life. You will support the smooth running of projects, events, and activities that celebrate cultural diversity and help students connect across cultures. This includes coordinating events and workshops, managing communications and social media, reaching out to students, supporting volunteers, and handling day-to-day project administration.

Purpose of Post: The post holder will lead on the delivery of our volunteer programme. You will be responsible for the recruitment of new volunteers and the support of existing volunteers and volunteer contacts to maintain a positive volunteer experience.

You will work across teams to ensure the volunteer’s experience is positive and will play a key role in volunteer retention. You will work with the different teams to identify and develop new volunteering opportunities. You will increase the diversity and variety of our volunteering opportunities to reflect our local community and better serve our members. You will work to ensure our volunteers feel valued, fulfilled, and have opportunities to meaningfully contribute to Hear Us.

As well as oversight of all our volunteering activities, the post-holder will assist in delivering, developing and expanding upon the success of our existing independent peer support Linkworking Project at inpatient wards at the Royal Bethlem Hospital (RBH) and Croydon’s Mental Health Community Services, Jeanette Wallace House (JWH) and Queens Resource Centre (QRC). The post-holder will assist the Peer Support Coordinator in managing and supporting our team of peer support Linkworkers (volunteers) to monitor the quality of Croydon’s statutory mental health services.

This role is crucial for maintaining the efficiency and effectiveness of our volunteer activities, enabling us to support more people in our community.

This post holder will work towards achieving a Hear Us Volunteer Accreditation as part of ensuring good practice for our staff and volunteers, and developing the future creative direction of our volunteering offer.

Given the collaborative and engagement-focused nature of this role, and its direct delivery responsibilities, regular face-to-face working is required, with the post-holder based primarily in the office and attending events and community activities as needed.

Key Duties and Responsibilities

· Develop and support different techniques to attract lived experience volunteers to Hear Us to build a strong and diverse volunteer base

· Develop and produce volunteer recruitment and information material for our public events, website, and social media

· Monitor and screen incoming volunteer applications and make first contact with applicants

· Liaise with Hear Us managers to schedule, plan, and organise in-person and online volunteer recruitment drives and/or information days

· Support with the development and delivery of a standardised volunteer induction.

Volunteer Management

· Lead on organising and managing volunteer involvement in events and activities, ensuring effective briefing and debriefing.

· Provide volunteer supervision and support where required (usually volunteers will be line managed by their project manager if volunteering with a specific project)

· Conduct regular volunteer surveys and establish routes for volunteers to provide feedback.

Volunteer Training

· Schedule, plan, and organise group training days for volunteers to access and complete mandatory training

· To support volunteers to access and complete mandatory training, (including safeguarding, Prevent and information governance) and to encourage attending further training, workshops or other opportunities that may support in their own development.

· To provide bespoke Hear Us training to new volunteers as part of the induction process, and provide refresher and ongoing training for existing volunteers, updating and/or redesigning the training manuals where necessary.

· In collaboration with colleagues, to develop the Hear Us Academy (accredited peer support training modules)

 Volunteer Database Management

· Manage the volunteer database by maintaining an accurate record of Hear Us volunteers, including but not limited to activity status, address, and communication preferences on Hear Us database(s).

· Ensure all recruitment checks are completed and accurate volunteer records are held in compliance with the Data Protection Act and GDPR.

Linkwork Project Support

· Act as a deputy for the Peer Support Coordinator where required, in managing a small, vibrant team of peer support volunteer Linkworkers (all of who are current or former mental health service users).

· Assist with Linkworking Project support, such as supporting volunteers in signing up for the SLaM Involvement Register, arranging an induction with Hear Us and introducing peer support Linkworkers to wards and services.

· In the absence of the Peer Support Coordinator, organise and manage the peer support Linkworking rota, finding cover where necessary, ensuring as few sessions are cancelled as possible.

· In the absence of the Peer Support Coordinator, maintain good relations with the SLaM Involvement Register, and submit peer support Linkworkers’ timesheets as required.

· In the absence of the Peer Support Coordinator, ensure the ongoing delivery of Linkworking Sessions

· Help monitor the peer support Linkworking Project, evaluating its effectiveness on improving services and gathering feedback from service users, Linkworkers, and SLaM staff.

· Gather and provide peer support Linkworkers with signposting material and information that can be shared with service users.

Stakeholder Management

· Work in partnership with the Peer Support Coordinator, Engagement and Campaigns Manager, Welfare Rights Manager, Events Coordinator, Deputy CEO, CEO, trustees, and other staff members to achieve the charity's aims and ensure stability and longevity for Hear Us and its members.

· Represent Hear Us on appropriate external committees, networks and other bodies, with other voluntary, statutory and private sector agencies.

· Work on volunteer incentives, recognition and reward schemes across the year.

Other Duties

· Attend supervision and identify your own training and support needs with your supervisor.

· Develop and maintain a healthy working practice for yourself and the volunteers (including peer support Linkworkers) by having clear personal and professional boundaries.

· Keep up to date with best practice and legislation in the volunteer sector.

· Actively oppose discrimination against people who experience mental distress in Croydon in line with the Hear Us diversity and inclusion and recruitment policies

· Adhere to all Hear Us policies and procedures in all aspects of their work (including safeguarding, equity, inclusion & diversity, health & safety and confidentiality)

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are expected to work in a flexible way, as required by Hear Us. Some meetings and other events may be held out of normal office hours and could involve travel away from the local area.