Duration: 35hrs per week

Job ref: NXRESET0220

About our work and values

Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes.  Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services.

We support clients in addressing their mental health, substance misuse needs and general wellbeing by building a positive relationship with the person, not just focusing on their problems, but by exploring their potential using a strength based approach. Providence Row works with people to improve their self-esteem and confidence, helping them rediscover their skills, get back into work and training and build stronger support networks.

Your contribution to our work and values

Passionate about providing quality support to some of the most vulnerable and excluded people in East London. You will have the drive and ambition to support your team to make positive lasting changes in people’s lives.

You will have experience in delivering a needle exchange service as well as an excellent knowledge of substance misuse support services.  Expert in engaging through a low threshold service and a strong understanding of how other factors such as rough sleeping and mental health issues can impact a person’s health and wellbeing. You will live out our values in your approach to your work.

For an application pack, please visit our website.

The deadline for applications is midnight on Monday, 9 March 2020.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Watch our men change their lives and share in their successes

Nehemiah runs two first-stage houses, one in Streatham and one in Croydon. Our Supported Housing Team run recovery programmes in both these houses, under the supervision of the Supported Housing Manager. The two houses offer fourteen places to vulnerable adult men, to take part in our programme. Two move-on houses are located in Clapham, housing nine men.
We seek someone who is passionate about seeing men transform their lives. The successful candidate will have 4-5 years’ experience in the sector and specific experience in all three areas of our service delivery - referrals, programme delivery and resettlement. A good understanding of the behaviour of clients with complex trauma is important in our work. 
The post will involve undertaking on-call duties no more than once a month and there is a small remuneration for this duty. Staff carry the on-call phone at all times for one week, and are ready to respond to emergencies. However, such call-outs are infrequent.

About FareShare

FareShare now operates 21 Regional Centres around the UK. The majority of these are run by local charitable organisations we call our Delivery Partners. This enables us to be a UK-wide organisation yet also think and behave with local concerns at the heart of our actions. We support 10,943 local charities and groups – our Community Food Members and Associates. Over the past year 19,519 tonnes of food were redistributed by FareShare Regional Centres and FareShare Go nationwide, our charity network serves 924,000 people every week. In 2018 our impact was felt in at least 1,960 towns, cities and villages, helping UK charities and community groups avoid costs of more than £33m and delivering over £70m value to the UK taxpayer.

About FareShare Go

FareShare and the Irish social enterprise FoodCloud have been working together since 2016 in a partnership designed to help UK retailers address the issue of edible surplus food they may have within their stores. This innovative partnership, known as FareShare Go, brings together a technology platform and FareShare’s knowledge of the UK charity food redistribution market.  Using this App we are connecting charities with edible surplus foods. Initially this scheme has been working with Tesco, with a view to roll this service out to all retailers across the UK & Ireland in the longer term. 

Since launching the scheme last year we have already connected over 7,500 charities with over 2,700 stores.

FareShare is looking for exceptional individuals, with the range of skills that will play a vital role in contributing to the success of this innovative programme.  As part of the FareShare Go team you will work with a range of inspiring individuals who care passionately about our mission, and the communities we serve.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where "No good food goes to waste".
 
Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion for our cause and the challenge that lies ahead

Ambition to go the extra mile and drive the change that must happen

Respect for ourselves, each other, our volunteers, our partners and

our beneficiaries

Collaboration it's only by working with others that we can be stronger

Focus on providing the best service possible so that we deliver and

achieve the most for our clients/customers.

The Role

As Community Coordinator, your role will focus on the growth and sustainability of the FareShare Go programme; through maximising relationships and adding value to create the best experience for our charity community. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of FareShare Go across your local area.

The Community Coordinator will work across their designated area, with the following key outcomes

● Charity Welcoming and Engagement:  You will carry out Welcome Visits to new charities and be responsible for ensuring that coverage KPIs are reached and maintained for both new and existing retailers.  Using your analysis of charity needs, plus your knowledge of retailer and store profiles, you will use these visits to maximise the offer to charities, ensuring the service meets their requirements.  

● Community Capacity Building:  As part of the Welcome Visit and building relationships with charities, you will seek opportunities to enable and empower charities to increase their capacity and ability to take more food, more often, to ultimately increase the redistribution of surplus food to those in need.

● Sustainability and Compliance: You will work with your Regional Manager and team to identify stores where re-engagement activities are needed to improve charity coverage and charity compliance.  Liaising with the Central Team, you will work to maximise the amount of food collected by charities with lower levels of compliance, providing face to face interventions as necessary.  You will also be responsible for undertaking annual food safety checks within the agreed timeframe. 

● Retailer Engagement: You will play a key role in maintaining strong retailer relationships across your region. You will take an active role in any meet and greets with retailers, where required. Plus you will be responsible for maintaining regular contact with the relevant retail stakeholders in your region, sensitively dealing with any issues in a professional manner, as and when they arise.

● FareShare Network Engagement: We aim to become ‘one FareShare’. These roles are an integral part of our FareShare network and you will partner closely with the Regional Centre(s) in your areas. You will work on joint initiatives which improve and grow the FareShare community, ensuring that charities have access to the FareShare service which best meet their needs.

● Community Engagement: You will work with your regional team to ensure that we are continuing to build and grow the FareShare community.  You will take an active role in leading community events and networking activities, relying on the Central Team to support you in the organisation of these events.

Person Specification

Essential

● Have exceptional relationship building skills with a range of stakeholders

● Be a strong communicator who is able to engage with a variety of audiences.

● Be confident and assertive in handling difficult situations, whilst demonstrating calmness and professionalism

● Demonstrate strong problem solving skills

● Self-manage your own performance and workload.

● Have initiative and innovative thinking, in order to shape new/different ways of working

● Be organised, with a proven track record of achieving quality results.

● Have a proven ability to create links across teams to share best practices.

● Have strong IT skills and knowledge of Microsoft Office

● Be flexible about your working arrangements as the role may involve high levels of travel to other areas of the UK.

● Have a valid driver’s licence for the UK, access to your own car and undertake extensive travel across your region.

Desirable Criteria

● Level 2/3 Food Safety training is desirable, but training will be provided.

● Have previous experience working with constituent relationship management (CRM) software. Experience using Salesforce is advantageous.

● Some experience in data analysis and project planning is advantageous

● Be degree educated or have a strong career history doing similar roles in any sector.

● Have some experience of training and managing others

Field based*
The expectations for the ‘field based roles’ are = 3 - 4 days working with your teams/retailers/regional centres/CFAs, either at customer or company sites within your region. With 1 - 2 days working from home.

Applicants must be able to drive and have access to a car and need also to submit a cover letter detailing their relevant experience and suitability relating to the job description.

My Life My Choice (MLMC) is a multi-award winning self-advocacy charity run by and for people with learning disabilities (all 15 charity trustees have a learning disability), founded in 1998.  The charity delivers a diverse range of innovative user led projects that enhances and empowers the lives of adults with learning disabilities in Oxfordshire. 

The Fundraising and Communications Coordinator role is crucial to our ongoing success.

The post calls for a talented individual with the ability to write succinct, intelligent, creative copy. Experience of writing funding bids is desirable although training can be given to the right individual showing potential in this area.  Experience of filming, recording, photography and editing content for website, social media and publicity purposes is essential.

The successful candidate will need to show a passion for empowering and raising the voices of people with learning disabilities.

The MLMC board of trustes are committed to looking after their staff team.  MLMC offers a competitive salary, an enhanced pension contribution, an Employee Assistance Programme, Life Assurance, flexible working with time off in lieu, a weekly fruit basket, a £100 contribution towards a health & wellbeing activity, cycle to work scheme, two days special leave at Christmas, and working from home when appropriate. Dedicated staff parking is also available.

Apply on My Life My Choice website.

Closing date for applications: Monday (5pm) 16th March 2020

Date for interview: Friday 20th March 2020

The  Coroners’  Courts  Support  Service  is seeking an enthusiastic, energetic Volunteer Coordinator to take responsibility for managing existing volunteers, recruit and train teams of volunteers to Coroners’ Courts in the South of England and to set up the new Service in Hampshire. 

Extensive travel involved and some overnight stays may be necessary depending on where the successful applicant lives. A willingness to work on a flexible basis is essential. 

Geographical area to cover: Berkshire, Buckinghamshire, Brighton, Hampshire, Oxfordshire, Surrey, West Sussex                                    

Join our award-winning Youth Empowerment team at the pioneering Cambridge House charity. 

The Youth Empowerment Coordinator will provide long-term, holistic support to at-risk 16-21-year olds living in Southwark and surrounding boroughs.

Through the delivery of weekly group workshops, personal mentoring, liaising and referring to specialist services, providing employment and life skills support, and facilitating trips and events, the Youth Empowerment Coordinator will help young people to find out what they want in life, overcome barriers, and support them to achieve their goals.

You will need to be confident working one-to-one with young people as well as delivering group workshops and activities over a range of topics. Using your initiative, you will be able to engage participants, adapt to their individual support needs and nurture their development, health and wellbeing.

Strong organisational skills are required in this multifaceted role and the post-holder must be reliable and patient, with the ability to build trust and establish positive working relationships.

Working as part of a newly expanding team, your contribution will be pivotal to the ongoing evaluation and development of the project.

Our ideal candidate will have previous relevant experience (in a paid or voluntary capacity) and:

• Be positive, enthusiastic and friendly
• Be self-motivated
• Share our commitment to our vision of a society without poverty where all people are valued, treated equally and lead fulfilling and productive lives

As an organisation we are particularly keen to ensure that our staff reflect the diverse nature of the community in which we work.

We value diversity and warmly welcome applications from disabled people, the LGBTQ+ communities and people from ethnic minority backgrounds.

We are a Disability Confident employer and will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by person specification.

To apply, email your CV and cover letter (see Recruitment Pack attached)

Independent Visitors Co-ordinator

Fixed term contract until 31st October 2020

14.8 hours per week

£9,355 per annum (plus allowances)

Location Check Point Torbay - Torquay

The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within our children and families directorate, which works to provide immediate one-to-one and group support for children who urgently need support. Your role will be to help us maintain and develop innovative practice to support our work in our services around the country.

We are currently looking for an experienced volunteer co-ordinator, with a knowledge of looked after children, to join our dynamic, ambitious team.

A key part of this role will be your ability to facilitate recruitment, selection and training of independent visitors. In addition, provide ongoing supervision and support to independent visitors.

In order to be successful in this role, you must have:

-Substantial experience of recruiting, training and supporting volunteers in a similar setting

-Significant experience of working with children and young people

-A relevant Child/Youth/Social Work qualification or substantial relevant practice experience

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is midnight on the 15th March 2020.

Interviews will be held on the week commencing 23rd March 2020

Family support Link is a charity that works across Northamptonshire, working with both adults and children, providing free and confidential support to family members, carers and loved ones impacted by another's substance misuse.

We are looking for a project co-ordinator to provide 1-1 and group support for users of our service. To deliver awareness and information events to the community, schools, professional and statutary bodies. To develop and deliver an ongoing group supporr programme for 9-18 year olds in different areas around Northants.

If you have experience of delivering group work, Minimum of 2 years experience working with families and children. Do you have a basic understanding of the impact of drugs & alcohol misuse on families, work well on your own and as part of a team, have excellent communication, presentation and IT skills, have a full drivers license, able to work flexible hours.

The post holder will require 2 references and also a full DBS check

Street League work with young people, progressing them into employment, education and training by engaging them through football, fitness, dance fitness and rugby. We specialise in helping our participants (16-24 years’ olds from disadvantaged areas) progress from our unique sport/fitness and education programmes into sustainable employment, education and training. We are now launching sports & fitness programmes aimed at engaging more people in physical activity initially across Greater London & Surrey.

We are a growing organisation and currently operate across the UK in 14 regions, including Greater London, the North West of England, West Midlands, Yorkshire and extensively across Scotland.

We are recruiting a Sports Coordinators in the west of London. The Sports Coordinator will be responsible for the delivery of Street League’s programmes, in which you will deliver a range of engagement activities to a group of Street League participants focussed on sport, fitness, personal development and wellbeing.

The post involves outreach work and you will be responsible for recruiting participants and sustaining them on Street League’s programmes to ensure delivery targets are met. You will maintain partnerships with referral agencies and develop further partnerships with stakeholders to ensure suitable future opportunities for our participants. Monitoring and reporting are essential to this role. Local knowledge across Greater London is essential.

All posts are subject to an enhanced Disclosure Check.

Street League is an equal opportunities employer.

Community Development Coordinator

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Community Development Coordinator
Location: Bristol, Avon
Contract type: Full Time, Permanent
Hours: 35 hours per week
Salary: £22,367 to £23,270 depending on skills and experience

Closing Date: 5 March 2020
Interview date: 18 March 2020

About the Role:

Bristol Dementia Partnership is a joint venture between Alzheimer’s Society and Devon Partnership NHS Trust, providing the Dementia Wellbeing Service across Bristol. This is a service that supports people living with dementia to remain as well as possible, for as long as possible, in their own community.

We are looking for a Community Development Coordinator to work within the Dementia Wellbeing Service based in our Central and East Hub in Bristol.

About You:

This role requires a person with excellent people and interpersonal skills, who is passionate about equality, diversity and inclusion.

You will be responsible for building connections with key members of the community and other professions as well as finding creative ways to reach isolated groups and promote dementia friendly communities.

You will increase awareness of the Dementia Wellbeing Service in those groups that find our services difficult to access. You will build relationships with local community and religious groups, businesses and organisations, be involved in working with GPs and the wider community of Bristol.

We welcome applications from those with community experience and good connections with equality and diversity groups in the city.

You may have experience of the following: Community Development Coordinator, Charity, Charities, Third Sector, Social Care, Dementia, Group Facilitator, Not for Profit, Support Worker, Voluntary Sector, Development Officer, etc.

deafPLUS is a charity which supports integration and equality between D/deaf and hearing people in all areas of life. We provide services such as advocacy, employment, equipment, information and advice across 7 centres around the UK, as well as a national adviceline service.

We are now seeking to appoint to the exciting role of Independent Living Coordinator within our Personal Assistant service, which we call Youchoose.

This role focuses on the delivery of deafPLUS’ direct payments support service. This is a scheme which enables people to receive funds from the council to pay for their personal care and support, for which they would have been assessed and awarded funds to meet these needs. Youchoose providing support for individuals with personal direct payments and enable them to manage their choices and decisions for services they require and want.   

The independent living coordinator role will be responsible for the following tasks, line-managing Youchoose personal assistants, account management, delivering support, information, and advice This role is providing support to empower people with a sensory disability to access and manage their personal direct payments as independently as possible.

The post-holder will work as part of a team to promote, extend and develop the scheme to enable more people to have personal budgets and self-direct their support.

The ideal candidate will be able to demonstrate an understanding of the health and social care sector, particularly in relation to individualised budgets. Essential skills required for this post are good communication, excellent literacy, numeracy, IT and presentation skills.

Knowledge of the direct payments scheme will be an advantage, although full training will be provided.

Employment benefits include 25 days (pro rata) annual leave, 8 Bank holidays (pro rata) and paid festive closures in December. Opportunities for training and professional development to become a registered manager will be provided. This post is subject to an enhanced Disclosure and Barring Service check.

We particularly welcome applications from Deaf people and those who have personal experience of disability issues, as well as all sections of the community.

Please note that the closing date for applications is Monday 2nd March 2020 at 12pm (noon) and interviews will be held on Thursday 12th March 2020.

An exciting opportunity has arisen to join the Sported team as our Marketing Coordinator. Sported passionately believes in the role of sport to transform the lives of young people. Particularly, those living in deprived areas. We have been highly influential in building the credibility and effectiveness of sport for change and have the UK’s largest network of grass roots clubsWe are looking for a highly motivated and self-driven team player with excellent organisational and communications skills, ready to take on this new UK wide role at our London office.

You will be responsible for leading, shaping and delivering Sported’s external communications activities. In this varied role, you will work across the different functions of the organisation and with our UK field team. Your main responsibilities will focus on providing social media, marketing and brand support to promote the charity’s work and to support interactions with members and volunteers.

The ultimate measure of success in this role is supporting key stakeholders produce consistent, effective material which conveys our key messages, plus using social media to increase awareness of our activity and the impact we have.

FUNDRAISING TEAM 

The Fundraising team raises income for MSF field operations globally and to cover MSF’s administration costs in the UK.  In 2018, we raised over £52 million, which includes £19 million from regular donations. 

MSF UK’s fundraising strategy is focused on increasing the value of each supporter’s contribution by developing relationships with individual, corporate and trust supporters.  These are vital to the future development of MSF’s medical, operational and financial contribution to our medical work.

Our goal is to build income and loyalty by bringing supporters closer to the people that MSF assists and the medical action that private donations make possible.  MSF UK prides itself on the accessibility of the team to our supporters and the provision of excellent supporter care. This is central to the philosophy of the team and builds the foundation of long-lasting relationships with our supporters. 

This role sits within the Fundraising Operations Team; a fast-paced team with a varied and busy workload.  The post holder will be expected to manage their own tasks and prioritise where necessary and will share responsibility for these with another Supporter Care Coordinator role within the team. 

JOB PURPOSE

The Supporter Care Coordinator is responsible for managing interactions with supporters through a number of different channels ensuring excellent supporter care is provided.  Working with MSF’s network of 3rd party service providers, the role also ensures that a high level of care is extended through to companies working on behalf of MSF.

MAIN DUTIES AND RESPONSIBILITIES:

• Monitor and respond to emails received into the MSF UK ‘Fundraising’ in-box.  This includes enquiries and requests from potential and current MSF supporters across a wide range of subjects.
• Act as the main point of contact for general enquiries, and processing donation requests, from potential or current supporters by telephone.
• Respond to postal enquiries and donations from supporters. This includes the administration of non-standard ‘whitemail’ correspondence from 3rd party service providers.   
• Administer donations received through various channels, for example, Direct Debits, Standing Orders, Credit/Debit cards, cheques, bank transfers and PayPal. Process the donation and provide an acknowledgement to the supporter, where required.
• Manage the response to MSF’s ‘referral files’. This includes general enquiries and complex donation requests passed to MSF from our third party suppliers.
• Respond to enquiries and process donations from Individual supporters up to the value of £10,000.
• Respond to enquiries and process donations from Corporate & Trust supporters up to the value of £5,000.
• Participate in regular call listening to inbound telemarketing agencies. Provide support, training and script guidance for MSF’s Out of Hours service to ensure consistent levels of supporter care are being provided.
• Where non-standard process issues or errors occur, initiate investigation internally and/or with 3rd party service suppliers and coordinate communication between MSF, the supporter and the 3rd party service provider. Once resolved, update any change to process documentation required.
• Ensure all responses to supporters are actioned according to the priorities agreed within the Supporter Care SLA’s.
• Deputise for the Supporter Care Manager during annual leave and any periods of absence.
• Manage and plan workload for the Supporter Care volunteer. Brief in task duties and changes to process.
• Work as a full member of the Fundraising team and assist with fundraising projects as and when required. 

PERSON SPECIFICATION

Essential

• Supporter care professional working in the NGO sector with a proven track record in delivering excellent service to donors
• Professional telephone manner with a friendly, empathetic and calm manner and the ability to connect and engage with supporters
• Excellent written communication skills with the ability to convey MSF’s work to the wider public
• A responsible attitude to dealing with sensitive and confidential information
• A proven track record in managing a busy workload whilst maintaining a systematic approach, accuracy and attention to detail
• A proven ability to follow things through and meet targets in line with established schedules and deadlines
• Confident interpersonal skills with an ability to build relationships with internal and external contacts
• Working knowledge of a fundraising CRM system
• Flexibility to take on other related tasks combined with a willingness to learn
• Fluency in written and spoken English
• Commitment to the aims and values of Médecins Sans Frontières
• Ability to travel occasionally in the UK

Full job description and person specification available on the MSF UK website. 

HOW TO APPLY  

Please apply on our website by submitting a copy of your CV together with a letter of motivation and answers to the Application Task (please upload as one document) by the closing date: 23/02/2020, 11.59pm. 

Volunteering Services Coordinator - Sussex, Kent & Surrey
Fixed Term (12 Months)
£21,500 - £25,000

The role will involve travel throughout Kent, Surrey, Sussex, primarily concentrated in Sussex where we have existing volunteering services. Some evening and out-of-hours work will also be required.

You’ll support volunteering in South East England through recruitment, training, development of and maintaining volunteers to deliver Macmillan volunteering priorities. Working with colleagues in service teams and pilot programmes, your role is crucial to enhancing the quality of Macmillan volunteering services and the Macmillan experience. 

You will be responsible for raising awareness of volunteering services for people affected by cancer in local communities. You will support Lead Volunteers and volunteers to deliver services to people affected by cancer and to signpost to relevant additional support.

It's particularly important that you demonstrate knowledge of national standards, policies, and procedures relevant to this role including safeguarding and risk assessment processes and experience of coordinating and delivering community based volunteer led services to vulnerable people. A rounded understanding of volunteering in its widest sense is essential.

And what do we offer you in return? We commit to actively developing you and offer benefits including private medical insurance, life assurance, pension, generous leave, and interest free loans for season ticket and gym membership.

Any offers on this role are made subject to a criminal records disclosure check or equivalent.

------------------------------------

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society. 

We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Macmillan HR Team if you require support.