Supporter Care Administrator Jobs in Leeds, West Yorkshire
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As the Peer to Peer Groupwork Facilitator you will set up, lead and deliver a year-long peer to peer group programme for bereaved families who have experienced the sudden and unexpected death of a baby or young child.
The groupwork is based on a programme led by Harvard University and Boston’s Children’s hospital and has structured sessions drawing upon psychological model of CBT, although the sessions are not therapeutic. Each session has a theme and incorporates education, guidance and support.
You will establish and deliver a new peer online support group, facilitating group formation, and enhancing service delivery and creating a safe and welcoming space for bereaved families.
Outside the group sessions you will be responsible for managing the administration and evaluation of the service, including and collection of questionnaires and feedback required for reporting purposes and supporting members with any signposting requirements processing referrals, carrying out eligibility screening, monitoring the waiting list and inputting and keeping all database member and service records up to date.
It is a key time to be joining the charity and helping us to continue to save babies’ lives and support bereaved families. The charity has been hugely successful, but the work is far from done. The impact of the sudden death of a baby is wide and never goes away, as we know from the families that we support. This drives all our work, across each department. We are a close and friendly staff team who all share passionately in the charity’s objectives, vision and values.
The client requests no contact from agencies or media sales.
Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 – now 6 years in a row!
The role of an Equality, Diversity and Inclusion Coordinator is to support the Head of Equality, Diversity and Inclusion to ensure that Dimensions adheres to the Equality Act 2010, and achieves its EDI and vision-
Dimensions strives to be an organisation which reflects and responds to the diverse range of communities in which we work. We aim to create an inclusive culture that understands and respects the individual differences of the people we support and employ.
The EDI Coordinator will develop partnerships with Business support teams and Operational colleagues, work with external organisations, to support colleagues and ensure managers and teams have the knowledge and resources for colleagues of all backgrounds have a positive experience of working for Dimensions.
The hours available to work are 22.5 a week. The full-time salary is £24,502 pro-rata salary of £14,701.20 for 22.5 hours.
The successful candidate will be required to work core hours but there is flexibility on the days which can be discussed at interview stage.
Interviews will take place via Microsoft teams on the 21st October.
About the role - Your main duties will include:
- To work with the Head of EDI to deliver the organisations EDI objectives.
- To work in partnership with Dimensions business support teams to ensure information, processes, systems etc. are as accessible and inclusive as possible for all colleagues
- To engage and participate in external EDI related network groups to develop our knowledge and understanding
- To support individuals, managers and the HR team with the internal reasonable adjustment process.
About you - The successful applicant will have:
- Able to develop and retain positive working relationships with diverse teams.
- Possess key administrative skills – including taking meeting notes, and following up on actions
- Able to communicate effectively at all levels (both orally and in writing) and to build effective working relationships internally and externally.
- Possess good all-round IT skills
The rewards
- Up to 35 days’ annual leave entitlement (including bank holidays)
- Staff discount shopping scheme ‘Rewarding Dimensions’
- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
- Employee Assistance Programme
- Pension scheme
- Long Service Awards
- Qualification scheme
- Employee recognition scheme 'Inspiring People'
- Discounted health and dental cover
- Life Assurance
- Bike to Work Scheme
- Season Ticket Loan
For more information visit www. dimensions-uk. org/careers
Apply now
- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
- As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 0 300 303 9150.
- We now have British Sign Language (BSL) translated videos for all of our recruitment communications.
We are seeking a passionate and committed Chief Executive Officer who will help us unite the global Prader-Willi syndrome (PWS) community to collectively find solutions to the challenges of the syndrome. Our vision is to create a world where people with PWS receive the services and supports they need to fulfil their potential and achieve their goals. PWS is a complex genetic disorder characterised by low muscle tone and failure to thrive at birth, and later evidence of short stature, intellectual disabilities, behavioural and psychiatric challenges and impaired satiety.
IPWSO is the international umbrella body for PWS associations around the world with 47 full paying country members and contacts in over 120 countries. We are committed to supporting people with PWS and their families whatever their needs and wherever they live.
What we do
We build communities between people with Prader-Willi syndrome, their families and the professionals who support them to share knowledge and expertise and improve outcomes for people with Prader-Willi syndrome and their families everywhere.
We want everyone with Prader-Willi syndrome to get equal access to diagnosis and treatment no matter where in the world they live. We want to ensure better, more consistent outcomes for people with the syndrome and their families.
We work to ensure research into the condition works for everyone and reflects the diverse experiences and environments of those living with the syndrome around the world today.
Main purpose and scope of role
Working closely with the President and the Board of Trustees, the CEO will provide strategic vision and leadership and will strive to ensure that IPWSO delivers its charitable purposes and remains successful and sustainable.
Duties and Responsibilities (to include but not limited to)
Leadership
· Strive to ensure that the charitable purposes of IPWSO are followed and that it delivers the public benefit set out in its governing document.
· Take overall responsibility for the management and administration of IPWSO.
· Provide support and information to the Board of Trustees to enable trustees to fulfil their roles and legal responsibilities.
· Pursue close cooperation with, and accountability to, IPWSO’s members.
· Act as an ambassador for IPWSO by representing IPWSO at events and networking to build new strategic relationships.
· Keep abreast of relevant new research, treatment recommendations and service developments for people with Prader-Willi syndrome.
Governance
· Strive to ensure that IPWSO has governance systems in place that enable it to consistently fulfil its legal, statutory and regulatory responsibilities.
· Maintain awareness of risks and changes in the external environment that could affect IPWSO and advise the Board of Trustees accordingly.
· Together with the President manage complaints (including from whistle-blowers) and recommend actions to the Board of Trustees
Finance and Fundraising
· Work with the Treasurer and the Finance Committee to ensure the overall financial health and sustainability of IPWSO.
· Work with the Treasurer and the Finance Committee to prepare budgets for review by the Board of Trustees and to enable IPWSO to operate within its financial means.
· Seek to ensure that appropriate financial reports are submitted to the Charity Commission and other entities as required.
· Support the work of the Fundraising Committee and strive to ensure a sustainable income from both IPWSO members and individual, corporate, philanthropic and government donors.
· Build relationships with potential donors and prepare funding proposals.
· Seek to provide high quality support to existing donors, by means including the preparation of regular reports and updates.
· Seek out and build new income streams.
Staff, Trustee and Volunteer and Committee Support
· Provide support to staff, trustees and volunteers to enable them to carry out their duties.
· Deputise for other staff members during periods of leave.
· Conduct annual reviews with staff.
· Participate in the recruitment of new staff as required.
· Provide support and advice to IPWSO committees and conference organisers.
Project Support
· Seek to ensure that all IPWSO projects are designed and implemented in accordance with IPWSO’s mission and objectives.
· Support IPWSO’s Project Managers and others who lead IPWSO projects and, if necessary, manage projects directly.
Person specification
Experience, Knowledge and Skills
Essential
Proficiency in English.
Experience of working in a leadership role in the charitable sector either as a CEO or as part of a wider Senior Management Team.
Ability to articulate a compelling vision to inspire others
Broad understanding of global development issues, geopolitical dynamics, and cultural nuances and able to take into account the diverse contexts in which IPWSO operates.
Strategic Thinking: experience of leading and or contributing towards strategic development as well as experience of organizational management and supporting change.
Collaborative approach: outstanding interpersonal and communication skills, with the ability to build and maintain positive relationships, based on mutual respect and shared goals.
Experience of managing budgets, financial planning, preparation of funding applications and report writing.
Experience of working with volunteers.
Desirable
Fluency in another language.
Experience of working in a leadership role in an international organisation within health or disability either as a CEO or as part of a wider Senior Management Team.
Knowledge / experience of PWS.
Willingness to travel internationally as needed to support IPWSO’s priorities.
An understanding of charity operations and governance structures in the UK.
Personal Attributes
Essential
Enthusiasm for IPWSO’s work and commitment to its vision, mission and values including dedication to equity, diversity, and inclusion.
Empathy for disadvantaged people.
Cultural sensitivity and respect. Confidence and ability to work well with people from different backgrounds from around the world.
Highly self-motivated and able to work on own initiative as well as part of a team.
Adaptability and flexibility. Able to navigate change and uncertainty. Able to accommodate international time zones as well as GMT for UK based staff. 20% of time may be outside of normal working hours.
Ethical leadership.
Resilience and determination.
Desirable
Desire to empower and mentor staff and foster a culture of learning, growth, and innovation.
Please submit your CV with a covering letter of no more than 2 A4 pages, describing how you meet the requirements of the role and the criteria outlined in the person specification. Include in your covering letter the names, positions, organisations, email and telephone contact of two referees, one of whom should be your current most recent employer. References will only be sought once your express permission has been granted. Please send to nmcnairney@ipwso. org. The closing date for applications is 9.00 am (UK time) on 25 October, 2024.
Are you looking for a rewarding home-based role within a supportive team, working for a small and friendly charity? If you’ve got at least two year’s administration experience and good office IT skills then we’d love to hear from you as we recruit for the following new roles:
- Member Support Assistant
- Events and Office Assistant
Both roles are:
- £11.89 per hour plus benefits
- 7 hours per week, worked over 2 days
- One of the days to be a Thursday (for overlap with other staff)
- Hours to be worked between 09:00 and 17:00
To apply you will need to complete our short application form (CVs will not be accepted) available through our website. The deadline for submitting your application is 9am on Monday the 14th of October 2024. Further information is available in the attachments to this advert and on our website under 'About Us' and then 'Our Team'. Successful candidates will be invited to take part in a written test w/c the 21st of October. Interviews will then take place w/c the 28th of October 2024. Please note we are looking for two separate people for these roles, You can apply for both roles but will be offered only one.
About the charity: Cavernomas look like raspberries and are found in the brain and spinal cord. They're formed of abnormal blood vessels with thin leaky walls, which can bleed at any age without warning. 1 in 625 people are thought to have a cavernoma, and whilst most people won't experience symptoms 1 in 2,700 do. Symptoms can include haemorrhages, seizures and other neurological problems. Treatment involves 'wait and see', neurosurgery or stereotactic radiosurgery; with no medications currently available.
Cavernoma Alliance UK (CAUK) is a member-led organisation, run by and for those impacted by cavernoma with more information available on our website. We work from a model of empowerment, recognising the value of our members’ lived experience to provide mutual support, improve standards of care and drive research into finding a cure.
Since the charity was founded in 2005 it has grown from a volunteer-led organisation based in Dorchester to a UK wide registered charity that now has 2 part-time permanent staff, looking to increase to 4 Part-time staff (all home-based), 50+ volunteers, and 4,000+ members. Our support services include a helpline, buddying, counselling, online support groups, meet-ups, webinars, lectures, newsletter, leaflets, website and social media.
About the roles: The Member Support Assistant is responsible for assisting our Volunteer Manager with administration relating to the support of the charity’s 4,000 members and volunteers. This includes offering a professional service to members of CAUK, typically via phone, email, online, chat, or on occasion in person. The role involves supporting the membership and volunteering processes, ensuring all admin is accurate and up to date. Over time the post-holder will be expected to build a good working knowledge of members and volunteers. They will also be expected to develop strong communication skills, including active listening, alongside the ability to multitask, manage time and prioritise.
The Events and Office Assistant is responsible for assisting the Charity Manager with the administration of events alongside some general office activities for the charity. This includes assisting with the organisation of the virtual Annual Conference, virtual Monthly Information Webinars, in-person Annual Snowdon Climb for Cavernoma, online Cavernoma Awareness Month activities, in-person Autumn Lecture, virtual Secret Santa, attendance by volunteers at external conferences, and any other events organised by CAUK. As and when time permits in between events the post-holder will also assist with some general office activities, including posting t-shirts/fundraising packs to fundraisers and arranging Zoom meetings.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Funded by the Department of Health and Social Care (DHSC) and managed by the Tropical Health and Education Trust (THET), the Global Health Workforce Programme (GHWP) aims to develop the health workforce (HWF) in Ethiopia, Ghana, Kenya, Malawi, Nigeria and Somaliland supporting them to build stronger, more resilient health systems for post-pandemic recovery and to make progress towards UHC.
Grants for UK-LMIC and cross-LMIC health partnerships will be awarded to respond to national HWF priorities identified through a scoping assessment carried out by THET with DHSC, FCDO, national Governments and stakeholders (such as local World Health Organisation offices). These grants will run until December 2025.
With a strong focus on building local ownership and sustainability, these partnerships will contribute to the following programmatic outcomes:
1. Partnerships contributing towards improved health workforce leadership capacity aligned with health workforce strategies, that will support reduction in gender inequalities.
2. Partnerships aligning with and contributing towards retention and wellbeing strategies.
3. Improved number and quality of training opportunities for health workers.
4. Co-developed and documented learning on health workforce interventions shared with key national and international stakeholders.
THET will award 28-36 strategic grants of £100,000 – £350,000 that feed into the country scoping priorities and outputs outlined above. The grants will broadly be split across the six countries; however, the exact split is dependent on the number and quality of applications received and broader priorities.
20-28 smaller grants of up to £50,000 will also be available for projects that tackle specific areas such as innovation, rural health facilities, diaspora engagement, leadership opportunities for women and protected groups, and the climate crisis.
Grants will be available to UK-LMIC health partnerships and LMIC-LMIC health partnerships. There are no institutional eligibility criteria as long as ODA rules are followed, so grants can be awarded to healthcare providers, royal colleges, universities, professional associations, NGOs, alliances, diaspora networks etc, but not to Ministry of Health departments.
This document serves as a Terms of Reference for the type of work the THET Administrative Support should expect to carry out as part of this.
MAIN RESPONSIBILITIES
1. Oversee consultants’ invoicing and payments process and staff expense claims
· Prompt consultants to send invoices at the end of the month
· Review receipts and time claimed against contract and allowable expenses, file documents and send to Programme Manager for approval
· Monitor consultants’ time and expenses in trackers
· Review expense claims from THET staff related to GHWP, file documents and send to Programme Manager for approval
· Follow up with Finance team regarding payments
2. Oversee the National Oversight Mechanism invoicing and payments process
· Prompt in-country Admin Assistants to send invoices to NOM upon completion of activities, and follow up if necessary
· Admin Assistants will check receipts and time claimed against honoraria agreements and allowable expenses and send to Programme Manager for approval, cc’ing Admin Support
· Monitor payments in tracker
· Follow up with Finance team regarding payments
3. Provide support to recruitment/contracting process
· Support with developing/adapting recruitment documents (application log, creating folders in Sharepoint)
· Support with drafting contracts based on information provided by Programme Manager/Coordinator
4. Provide support to reporting process
· Support with development of templates and updating basic information in the report
· Proofread and format reports before finalisation and submission by the Programme Manager
5. Support the Programmes Manager and Programmes Coordinator
· Provide ad hoc administrative and logistical support to the team as required
· Support with filing documents in Sharepoint
· Support with drafting briefings
· Support with setting up meetings and comprehensive note-taking
Candidates must submit their CV along with a cover letter of no more than two pages to THET by 22nd of September 2024, with ‘Admin Support’ in the subject line.
We will review applications as they come in so may close applications early, and therefore early applications are encouraged.
The client requests no contact from agencies or media sales.
The role
Cruse Bereavement Support is the UK’s leading Bereavement charity. We help people through one of the most painful times of their lives through bereavement support, information and campaigning.
We’re looking for an organised, enthusiastic Fundraising Administrator to support our Public Fundraising Team to deliver some ambitious targets.
You will be responsible for ensuring the best possible supporter experience for our donors and fundraisers, including support with digital engagement. Reporting to the Individual Giving and Legacy Manager, you will deliver excellent customer care to supporters responding to enquiries and thanking them for their support, you’ll work within our database to maintain the quality of information available and assist with gift processing, as well as many other activities to help drive income and ensure all our supporters are valued at all times.
You will work in a small and friendly team in a very busy and diverse role. Possessing excellent organisational skills and ability to work to deadlines is essential as well as strong IT skills. The ability to build strong relationships with colleagues, supporters and volunteers will be a huge asset in this important role for the charity.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is Wednesday 02nd Oct with interviews taking place on Weds 9th Oct, via zoom.
Please be advised that if you do not hear from us by Tuesday 08th Oct, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a part time Information & Advocacy Community Support Worker in Scotland. You will be home based living in the North of Scotland.
You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.
Please download the job description to see full role responsibilities.
About us:
Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK. We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions. We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: Home based in the North of Scotland.
Please note: you will need your own car and be able to drive for this roles.
*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable
The client requests no contact from agencies or media sales.
The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to service users and staff in drug and alcohol, hostel and homeless services, increasing hepatitis C awareness, access to testing and referral to treatment, for people living with hepatitis C.
Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C? We are looking for a passionate and skilled peer lead who has excellent communication and organisational skills. We require a good standard of education and welcome creativity and innovation in all our work.
Working under the guidance of the West Yorks Peer Programme Manager, this post will continue the development of the project, recruiting and coordinating peers across identified areas of the West Yorkshire ODN network. Working in partnership with hepatitis C clinical teams, drug and alcohol services and homeless service providers, the post will coordinate delivery of educational workshops, hepatitis C testing in community settings, ensure that service users are referred and supported through hepatitis C treatment and care.
This post will require extensive travel across the region and the post holder is required to hold a clean driving licence and have their own vehicle for work related travel.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an established and highly motivated Director of Finance to join our Senior Leadership Team, and who will be responsible for providing financial leadership, control and planning for the organisation.
Victim Support is the leading charity in England and Wales that supports people affected by crime and traumatic incidents. We provide personalised support to help people manage after crime and feel safer through a combination of dedicated specialist services as well as on-line support. We also ensure victims know their rights and we campaign to make them stronger.
Each year we offer information and support to almost 800,000 people and 153,000 received tailored support from our dedicated, skilled support workers and volunteers, Independent Domestic Abuse advisors and Independent Sexual Violence advisors. We are a truly independent organisation that delivers our services both through local teams embedded in the communities in which they live and work, as well as nationally through services such as the National Homicide Service, our 24/7 Support line, our live chat service and our on-line self-help platform, My Support Space.
This year we celebrate our 50th anniversary. As we look ahead to the future, we will continue to deliver the highest quality services to those that need them. We will give victims a voice and a platform to create change and reform in a deeply broken criminal justice system. We will listen, adapt and improve, giving victims options and flexibility in how they access our support, reflecting the changing ways we all live our lives.
In order to achieve our vision we need a highly capable Director of Finance to build and improve on our high-performing finance function and to drive forward operational excellence.
Reporting directly into the CEO, you will be responsible for developing and implementing our financial strategy, long-term financial planning, and developing commercial strategies to maximise income and operating contribution. You will also have responsibility of cash management, risk management and governance. You will be the Senior Information Risk Owner (SIRO) for the organisation and will lead on Property and Procurement.
This is a varied and exciting role which will provide you with the opportunity of leading a well-established team of professionals, reporting on the financial performance of the organisation together with providing analysis, advice and support to facilitate decision making to deliver sound financial management.
You will be a qualified accountant, and will need to demonstrate:
· Proven experience in a leadership role;
· Experience at Board level and ability to work in collaboration with Trustees and colleagues;
· Understanding and experience of strategic risk management, finance audit and internal controls
You will be a confident, energetic and engaging individual with an enquiring mind and passion for excellence and innovation in pursuit of sustainable growth and excellent service delivery. You will have excellent communication skills and confidence to operate at the highest levels. A commitment to Victim Support’s purpose, vision, values and ethos is essential. This is an excellent opportunity for somebody who wants to make a difference.
If you believe you have the skills and qualities to provide the exceptional leadership we are seeking, we very much look forward to hearing from you.
We are strongly committed to increasing the diversity of our organisation and welcome applications from all sectors and backgrounds.
Recruitment timetable:
Application deadline: Sunday 13th October
Shortlisting: approx. Wednesday 16th October
First stage interviews: w/c 21st October
Second stage interviews: 2/c 4th November
To apply, please send your CV and supporting statement via the link by Sunday 13th October
For an informal conversation about the role please contact our exclusive recruitment partner, Rosemary Pini of Allen Lane via the agency website.
Please submit your CV and cover letter (no more than sides for the cover letter).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To work as part of the busy Customer Service administrative team whose remit is to be the first point of contact for all enquiries and referrals received. To provide high quality administrative support to ensure that all services operate smoothly and efficiently. To ensure an excellent standard of customer service is achieved and customer contact is always maintained.
Opportunities to get involved in project administration and data processing /analysis across a range of areas covering helping people to be safer and warmer in their own homes and making their homes more energy efficient.
Job Type:
· Full-time or Part-time will be considered for the right candidate.
· Salary: FTE £23,088 (£12 per hour) pro rata.
· Expected hours: No less than 30 per week.
Benefits:
- Company contributes to pension.
- Monday to Friday
- Flexitime available
- Limited free on-site parking
- 25 days holiday rising to 27 after 2 years and 29 after 4 years
Main Duties and Responsibilities
- Work as part of the team responsible for receiving all incoming calls and face-to-face callers to the office, being part of the reception service on a rota basis, opening & locking up reception and always providing a professional and polite response.
- Deal with enquiries, providing advice and information, interrogating the CRM system as necessary, and directing calls to other colleagues where required.
- Accurately input referrals for services onto the CRM system, ensuring that all key information such as referral source is recorded. .
- Monitor the Case Worker referrals pot to ensure they are being picked up by Case Workers in a timely manner
- Allocate Home Plus client referrals to the partner organisations and other relevant organisations.
- Process and raise job sheets to send out to contractors, liaising with the referrer and contractors via telephone and email as necessary and keeping the client informed.
- Liaise with the Customer Service Manager on referrals not fitting within service criteria guidelines.
- Open all incoming mail and outgoing mail,
- Provide general administrative support , including filing, photocopying, scanning, and mailing out.
- Carry out telephone assessments to identify customers’ additional needs for services, and at times, carry out telephone surveys for completed services.
- Participate in all available training for CRM and telephone systems to ensure that best results are always achieved.
- Attend all meetings relevant to supporting the Home Plus (Leeds) Service, as well as staff meetings and departmental meetings.
- Support the new cross skilling programme by actively participating in skills development and specific training sessions designed to expand and improve each individuals’ knowledge and experience of other areas of the organisation
The client requests no contact from agencies or media sales.
PLEASE NOTE THIS ROLE IS HOME BASED BUT REQUIRES THE POST HOLDER TO ATTEND REGULAR MEETINGS AND EVENTS IN PERSON, IN LONDON.
The role will involve developing and nurturing relationships with those who own, manage, design or have an interest in green infrastructure by proactively facilitating our networks and supporter activities to engender more effective and collaborative working, knowledge sharing, and connection.
This is a great role for someone who is excited by working with senior stakeholders across London who play an active role in maintaining and enhancing London’s green spaces.
The successful candidate will be a confident ambassador for the charity, and capable of building long term partnerships. The post holder will need to use their initiative, creativity and proven partnership building skills to enable the charity to expand and maximise the impact of its existing networks, support internal and external development, and plan and coordinate supporter-focused activities.
As part of a small charity, the successful candidate will need to be a team player, ready and willing to respond and adapt to opportunities and challenges, working closely with the rest of the Parks for London team and trustees.
Key responsibilities:
- Deliver and enhance our network and engagement programme to support green space owners and managers
- Support and coordinate the administration and delivery of a range of virtual and in-person network meetings and events
- Identify and develop relationships with potential new supporters
- Support the identification, and engagement of new audiences who could benefit from our work
- Identify and develop relationships with potential collaborators with whom we can work in partnership with, to maximise our capacity and expand our reach
- Support the sustainability of the charity by driving and maximising existing income streams as well as identifying and delivering new opportunities for income generation
- Represent Parks for London at events and wider engagement opportunities, and promote the interests of the charity, our services, and our supporters
- Keep abreast of local, regional, national and international funding opportunities to identify opportunities for both the charity and those in our networks
- Contribute to the ongoing monitoring and evaluation of Parks for London and our services
- Play an active role in strategic reviews, business planning, and contribute to the wider thinking and planning of the charity
- Carry out other duties and activities as agreed with the Executive Director
Applicants should be based in or near London to attend regular meetings and events commensurate with the role.
We thank all applicants for applying and their interest in the role. Those shortlisted for an interview will be contacted by the week closing 11th October, if you do not hear from us by then please assume your application has not been successful on this occasion.
Details about how to apply can be found on our website, please use the link provided.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
When asked what they love most about working at Rainforest Trust UK, our staff say it is feeling they are making a difference and taking direct action on some of the biggest issues of our time: climate change, biodiversity loss and Indigenous Peoples' rights. They also like being part of a small, friendly, and supportive team, where they feel they can have a direct input into decisions and our direction.
This is a great opportunity for someone to gain experience in our small, but growing, charity, supporting the team to reach our funding goals for Rainforest Trust’s vital projects internationally. The Fundraising Assistant will have a varied role supporting a broad range of fundraising strands and take responsibility for some of our supporter care, CRM administration, digital communications (including social media) and community fundraising.
You may not have experience in all of these areas, but you will be a fast learner and willing to pick things up on the job. You will be an excellent communicator, with strong interpersonal skills to speak to and thank donors both verbally and in writing. You will also have strong IT skills, be organised, proactive, and committed.
You will share our values and passion for protecting the environment and will show genuine care in supporting our donors to give to the rainforests. We want our staff to be as diverse as the nature we seek to protect, so we particularly encourage applications from people who are underrepresented within the conservation sector, including people of colour and people with disabilities. We recognise that your experience may be from unpaid roles as well as formal employment. We want to know why you’re the right person for this role, not whether you’ve been given the right opportunities. If your experience doesn’t entirely match the person specification but you feel you could bring value to the role we’d encourage you to apply.
What we offer
- This is a 2-year fixed term contract with the potential for an extension if the role delivers the expected outcomes.
- Annual FTE salary is £26,000
- We offer 25 days’ annual leave, plus 8 bank holidays (pro-rated)
Who we are
Rainforest Trust is a leading global organisation sponsoring the creation and expansion of protected and conserved areas, playing a central role in combating biodiversity loss and fighting climate change. We have already placed over 50 million acres under permanent protection across 72 countries, and recent surveys show that 99% of the rainforest we have protected since 1988 remains intact.
Rainforest Trust UK (RTUK) is set up as a separate charity to tax-efficiently raise funds from donors here in the UK for Rainforest Trust’s conservation projects. We are currently a team of seven people, but we are affiliated to, and supported by, the Rainforest Trust team in the U.S., which has a team of about 40 staff. In 2023 the global charity raised $46 million for conservation projects in Africa, Asia-Pacific, and Latin America, with the UK charity contributing £2.2 million of this.
We currently work remotely, meeting up 2 days per month in London to work alongside each other in a shared office, or to run events for our supporters.
Key Responsibilities (see attached job description for full list)
- Deal promptly with donations received on a daily basis, following our processes to ensure supporters are appropriately thanked.
- Respond to day-to-day enquiries from Rainforest Trust UK supporters via phone, email and post.
- Support the Fundraising Manager in sending communications to the donor base, utilising content from Rainforest Trust Global, checking for accuracy and ensuring all communications adhere to Rainforest Trust’s brand guidelines.
- Lead on the daily management of Rainforest Trust UK’s social media channels, including scheduling posts and responding to comments/messages.
- Be the main point of contact for fundraisers, schools and other community groups raising funds for Rainforest Trust UK.
Person Specification - see attached job description document
Working Arrangements and Travel Requirements - You will be predominantly home-based (so you will need an excellent internet connection) and expected to commute to London two days per month to work in-person, alongside the team.
We are flexible as to how many hours this postholder works, and will consider a 4-5 day per week arrangement.
Equal Opportunity Employer - Rainforest Trust UK is an equal opportunity employer and is committed to developing a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our work will bring benefits for our people, our organisation and our charitable purpose. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief or any other protected characteristic.
Thank you for your interest in this role. If applying, please take time to submit your CV and covering letter, as well as completing the two additional questions on Charity Job by 10am on Monday 23rd September. Please also complete the Equalities Monitoring form when asked. If you are shortlisted, we will contact you by 27th September to book an initial phone call which will take place on 30th September. Zoom interviews will then take place on 7th October.
We look forward to hearing from you.
Rainforest Trust saves endangered wildlife and protects our planet by creating rainforest reserves for the benefit of species, people and the planet.
The client requests no contact from agencies or media sales.
Funded by the Armed Forces Covenant Trust & NHSE, this work will transform the experiences of female veterans, and address barriers to access in areas including health and wellbeing, transition and employment, care, finance and pensions, housing, terms of service, historic hurt and loneliness. Collaborating across government, statutory, charity, and commercial organisations, the project will innovate within the sector, design sustainable provisions and translate research into action.
Reporting to the Project Lead for the Female Veterans Transformation Programme, you will be responsible for delivering the communication and engagement strategy during the course of the programme. This includes engagement and consultation with key stakeholders including Office of Veteran Affairs, MoD, NHS England, devolved nations health services, Royal Navy, Army and Royal Air Force (including Associations and charities), Veterans Commissioners, other veteran-facing organisations aligned through the Cobseo Female Veterans Cluster Group and female veterans themselves.
The post will be hosted by the WRAC Association who are an inclusive employer seeking to attract and employ the best people from the widest talent pool and committed to supporting our staff and the female veterans we serve.
If you see yourself as the motivated, self-starting and engaging officer of this transformational project, we look forward to receiving your application. All applicants must be able to demonstrate current eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Location: Home working with travel to attend meetings in London, York and Manchester and visit Communities run by the Trust in Hertfordshire, Gloucestershire, Yorkshire, and Worcestershire.
Salary: c.£80,000 per annum
Contract: Permanent, full-time hours
Camphill Village Trust, the charity that supports adults with learning disabilities, autism and mental ill health support, is seeking a Director of Fundraising to drive significant income generation through a sustainable funding model to enable the Trust to deliver its long-term objectives.
Established in 1954, Camphill Village Trust’s vision is to be a national leader in Social and Green Care Integration, enabling more adults with learning disabilities, autism and mental health challenges to live healthy, active and independent lives. Their historical focus on enabling potential for people with support needs through farming, organic horticulture and enterprise centred on nature and traditional skills, continues today - valuing everyone’s contribution, enabling personal pathways to development, celebrating the changing seasons and respecting the rhythm of natural life.
The Fundraising Director will work to the Chief Executive and in collaboration with the Executive Management Team, Senior Leadership Teams and wider Board and stakeholder groups. The role will be responsible for developing and leading the Trust’s Fundraising and Communication Strategies to enable and deliver significant growth in the Supporter base, Income Generation and Brand positioning of a national charity providing Learning Disability and Mental Health Services in a Green Care Context.
The successful candidate will be joining a charity with a strong history and reputation for donor-centric (friends) fundraising, currently raising over £5m per year and a huge potential to unlock stewardship, potential and growth.
The Trust is seeking an inspiring and ambitious professional with a proven track record in senior-level fundraising and the skills, passion and experience to lead the Trust into a position which results in voluntary income moving from £5M to £10M through delivery of step change strategies for Voluntary Income Generation and Communication. Candidates must be collaborative leaders with proven experience of leading and managing multi-disciplinary fundraising teams and in transformation and change. They will also have experience in influencing policy and decision making (governance) at a range of levels, as will be a strong networker and public speaker used to driving networking opportunities that evidence outcomes and impact.
This is an exciting time to be joining the charity in its 70th anniversary year as they embark on a bold plan to shape a new long-term future for adult social care within vibrant and thriving community settings.
CLOSING DATE: Monday 30th September, 9am.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
The Family Services Coordinator is responsible for providing families (parents/carers and children up to ten years) affected by cleft with opportunities to access accurate information, connect with each other and form supportive communities. They will champion CLAPA volunteers and will lead on the development and effective delivery of our volunteering strategy.
The client requests no contact from agencies or media sales.